The dealership has a great guy Jordan that goes over and above the mechanic repair and explains everything your car needs in detail. the dealership needs working staff, but during a pandemic situation all business is not normal as well. Thank you for returning my car. so far so good!

My experience @ Land Rover Wilmington was PHENOMENAL!! They took care of all my needs in a quick and professional manner. The staff was exceptional! Special thanx to Orie which is the first person I spoke with that got the ball rolling. I also would like to thank Jordan and Shawn! Great team...I will be back!

One of the best experiences when purchasing my first Land Rover! Chris went over and beyond to meet my expectations. This was the 2nd purchase I’ve made here. Very professional.Also the Service team are super reliable and great to deal with. Jordan took care of my RR to make sure it was showroom ready after taking delivery!

This is an update to my previous 5 star review. If Google would let me use red flags I would. We went back to this “dealership” to trade in our Sport and buy a new one. This was August 5. They never paid off the trade-in. I called and/or emailed every week and was assured it was being handled. Supposedly the first check was lost then a month later they send another check that was not signed. They said LandRover/Chase Financial was behind because of Covid. Over 60 days later and the original loan was still not paid off. It has hit my credit report and now they are saying it’s being handled.Never ever would I recommend anyone to purchase a car at this store. They are incompetent and liars:Chris CuthbertBob OroczoStacia SteeseThere are many Range Rover dealerships in our area. Do not go to this one.

Ordered a 2021 Landrover defender in October. There were some hiccups between the dealership and Landrover in the order, but just wanted to say that Gene Tull in sales was excellent to deal with and handled everything so professionally and courteously. He was very responsive in communication, keeping me in the loop, and made what could have been a negative experience into a much more manageable situation. I would highly recommend working with him and had a overall good experience with this dealership!

Bought a Range Rover Sport from Land Rover WiImington late last year. Loving the ride although still working on my English accent. Dealt with several of the guys who were supportive, but Ruthann is number one. She did an excellent job of working with my wife and I and answered every question in a timely manner. As a former Sales Manager, I watch for and appreciate strong sales support. If you want (need) a Range Rover, go to Land Rover Wilmington, and …… talk to Ruthann. You’ll be pleased.

I tried to purchase a car from this dealer and the salesman said the conversation was done and hung up on me. I finally reached them after 3 days and they hung up on me. Terrible customer service, not worth dealing with.

Top notch service and attention from the moment I walked in the door.Car shopping, for me, is never a fun experience. I was recommended to the dealership (Todd the manager in particular) he guided me through my purchase experience even giving me advice on a car from a different dealership.Ruthann took the time to test drive, explain, go through paperwork and enrollment in online and app features all the way through delivery of my truck.There was a software issue before I pull out and she took the time to bring in service to correct even after hours.This dealership is about 2 hours from my home and I will return any day.Highly recommended.

Wanted to send a high 5 to Jordan and the guys in service, they took care several issues with my evoque, and even washed my car....thanks guys. Also Gene in sales was very helpful with setting up my land rover app. on my phone. Thank you all...

Great dealership people were very polite and helpful great vibes it was a much better experience than we received at land rover of Wayne pa

Great pricing and service. They were very professional and made my purchase experience pleasant. I highly recommend this dealer and their team.

Ruthann is the bomb!! From the warm greeting I received on the lot, to the firm handshake after she handed me the keys (before COVID lol). She was able to easily read the room and wasnt too pushy when she realized I knew exactly what I wanted. Thanks again, Ruthann!

Very questionable sales practices. Whether it’s true or not, I certainly feel like I’ve been ‘bait and switched’ with a reasonably priced vehicle that is for sale on their website. I’m simply trying to buy a car listed for sale and according to both a salesperson and the sales manager it is not available and won’t be for an indeterminate amount of time, but two much more expensive vehicles are available right now. I was promised a call back from the sales manager today, and unsurprisingly didn’t hear back. It’s a shame - I have friends that work in the corporate office in Mahwah as I’m from North Jersey that got me excited about the brand. I’m hoping that LR Wilmington can turn this around.

After what started as a pleasant test drive the sales agent and I agreed on a price. Then after the usual low end car sales game where they make you wait and walk back and forth to the finance office, the disgusting used car tactics continued and after waiting two hours for them to prepare the paperwork I was given documents to sign with a price more than $6000 higher than our agreed on price. We walked out. Save your time don’t visit this dealer

We just bought a car from George Crescenzi. He was very helpful. The whole staff was knowledgeable and friendly. It was a very easy process and we love our car.

I have bought about 10 cars in my life (including other luxury brands) and the buying experience with Land Rover Wilmington was hands down the best I’ve ever encountered. Chris Cuthbert was excellent, no nonsense and very high level of customer service. Very happy with the condition of the Disco on receipt and how fast they were ready for delivery.

I have a few Rovers under my belt and many great Land Rover experiences over the last 18 years. During that time, for a number of reasons, I have avoided the Land Rover dealerships to the best of my ability. The dealerships have never been my happy place in the Rover world. With that said, recently, I bought a used Range Rover at Land Rover Wilmington (which is a 1.5 hour drive from me). Land Rover Wilmington was a pleasant surprise. A smaller and more personable dealership than my local LR dealer. Had more of an old school Rover feel. Dealt with an awesome sales guy there named Bernie who took a lot of time and care to make sure we walked away happy. He had the truck we were interested in fully serviced, cleaned and dialed in for our visit. After many questions and a few hours of poking around the truck, Bernie cut us a great deal that we could not pass up. New or used, if you are looking for a Rover…. even it if you have a local dealer… check this place out, they are worth the drive. (Ask for Bernie!)

I had the best experience at Land Rover in Wilmington, DE. I had the pleasure of working with Ruthann and she was phenomenal from start to finish. Her amazing customer service, patience and professionalism won me over and I look forward to be a long time customer.

Great Service!

My first time ever having my LR towed to a dealer I was not familiar with. It has been great because of Todd. His kind, professional mannerisms were outstanding. A great example of what a manager should be. He has kept me informed and explained what will be done. The best news is that it’s in the warranty period. I can only say that because of him I will service and buy my next ROVER here!

Breath of fresh air when car buying. Bernie was easy, straight forward, and incredibly knowledgeable and helpful in the details of the entire process. The whole staff made the experience smooth and stress-free, unlike other dealerships we visited. Their great services doesnt just end when you drive off the lot either, they will literally go the extra mile to make you as happy as possible with your decision to choose Land Rover Wilmington.

They are the BEST!!! They saved me about $1000 in repairs!! I had no way of knowing & they were upfront and honest!! I will always do business with them

Had a great experience throughout the entire process, from negotiations to Delivery/Pickup of my 2020 Range Rover Sport.I worked directly with Rob Burrus during the Sales process - very straightforward, no strings attached, no negotiation needed. Overall, great experience.For vehicle delivery/pickup/paperwork, I worked with George Crescenzi - George was great in ensuring that all necessary information was gathered/provided prior to pickup and that the vehicle was prepped for a very fast and efficient, in-and-out pickup of my vehicle.My only future recommendation for the dealer - make it a point to verify with customers whether or not they want the front plate holder drilled into the front bumper of the vehicle. For something as irreversible as that, this goes a long way in avoiding a headache for customers who may not want this.In summary, great overall experience - I will absolutely keep Land Rover Wilmington as my Land Rover dealer of record, and will be recommending this dealer to others.

Had a nail in my tire and was down the street from this location. Called and the owner said to come in. They fixed it right away for me and the customer service all around was excellent! Also found out that the new Defender is coming out in 2020 - I will be purchasing my next Land Rover from this location. Up and beyond service, friendly sales people too (not pushy). A+++

I strongly suggest working with Jacob Moen. He made the process easy, doesnt pressure you, and has been associated with Land Rover for many years. Jacob knows his stuff and we purchased a Land Rover Velar in January 2020.

Highly recommend! We worked with Bernie and he was professional, responsive, knowledgable and he really thinks outside the box. He went above and beyond with getting answers to a challenging question we proposed to him and we appreciated him going the extra mile. Definitely ask for Bernie!

I have called the service department to schedule an appointment now 6 times over the past couple weeks. I leave a message each and every time and no return call. TERRIBLE! Who runs this place?I believed that when I became a Range Rover owner that I would get exceptional service with a very expensive exceptional car. Clearly I was wrong

Land Rover of Wilmington has a small lot, but they make up for it in the perfect selection of vehicles available, as well as excellent and friendly customer service.I had made an appointment last week to bring my car in to have the ignition button repaired. They told me to be there at 7:30, and I was. They immediately took me in and did the work within a quick 30 minutes. I was back on the road and off to work!Even if the Wilmington shop is not your local service place, I highly recommend you bringing your Land Rovers or Range Rovers here.

Brian Jordan and Sean so helpful, I definitely recommend Land Rover Wilmington wonderful wonderful customer service

Terrible service! They charged everything for service your car forgetting about your warranty, keep in mind you will pay at least few hundreds for service maintenance what so ever. The only part I leave two star instead of one is they washing your car

We have purchased a lot of new vehicles over the years.Our experience at Land Rover of Wilmington has far exceeded the service we received at any of other the dealers we have dealt with.Our Salesperson (George Crescenzi) spent the time with us to make sure we understood everything about the vehicle we were looking at.He offered a lengthy test ride and gave us fair market value for our trade.When we returned for our first service we were provided another Land Rover to use. The service was performed quickly and accurately. We highly recommend this business.

Easy to find, comfortable showroom, congenial be staff, informative visit!Second visit was nothing like the first: misleading advertising, rude salesman, and no help finding the car we intended to buy. Done with Land Rover.

Fantastic experience. Unparalleled service, friendly staff, and a cordial environment. Easy five stars.

The most positive new car purchasing experience in my lifetime and I am 68!!We only purchase new cars and this was the best one by a mile.Chris Cuthbert was our sales rep and his professionalism was impressive and thorough!

Great service, Knowledgable professional staff at Landrover Kirkwood highway.

I recently had my Land Rover LR2 serviced at Land Rover Wilmington, and I was very satisfied with the customer service provided by George in sales and Todd in service. Thank you for my positive experience! Highly-rated and recommended!

My bestfriend and I just stopped by for a problem with her Range Rover. We were greeted by the GM Rob who was able to fix her issue immediately!!! Very kind and informative guy... Thank you, Rob!!!

Amazing experience.Robert (General Manager ). Was awesome with working very hard to meet all of our needs from down payment to trade in value and did it all with a smile and get spirits.Our sales person was the best I may have had ever. Chris Burnett (Bernie) was great he took all of our needs into consideration, gave us a car to even run and get our daughter. He never tried to pressure us into a decision and was ok with no deal being done if we weren’t comfortable. He made sure we were ok with the terms and explained the benefits of the Range Rover family to us in a way that we couldn’t turn down.Amazing crew over at Range Rover Newark and I will and have suggested them to my friends and family.

Terrific people... very customer friendly. And best SUVs in the world

Nice place vary helpful, but no place to park had to park on a busy road off the property!

Just purchased my fifth LR product from LRW in seventeen years. My loyalty runs deep for both the dealership and the products it sells and services. The people I have dealt with thoroughly understand customer satisfaction: before, during and after the sale. Rob Burrus is knowledgeable and passionate about the Land Rover products. Hes also a straight shooting businessman. Im over the moon with my 2015 Discovery Sport, having driven three Range Rovers and a LR4 in the past.

Sean Haley is wonderful person working for land rover Wilmington.thanks for your help to Maliks auto repair in new castle .Great work Sean

Best car buying experience Ive ever had. The sales manager was so helpful ! 5 stars for sure !

Service Dept has quickly deteriorated over about the past year and a half. I switched from another dealership because WLR was able to solve a loose wire problem for essentially no charge where Land Rover West Chester had vehicle for a week and still couldnt figure it out.My have theyve slipped since 2014. Feel like Im at Pep Boys with the nickel and dimeing, problems re-occurring after fixing, but the kicker was quoting me $10,000 for a head gasket repair that I had done at another dealership a year before for $4300 (whole other discussion why my 2010 Range Rover sport is a maintenance nightmare - would never buy another LR product).Normally dont post but after going speaking to their incompetent, condescending, and angry Service team and finally getting through to the General Mgr who explained to me that their service is great an no room for improvement because they get the Land Rover service awards (that I think is based on the good reviews they beg you for after service) I felt obliged to share.You can do better on your large investment.

This place is full of liars specially the service department. The biggest scammer there is Shawan. This places is a joke.

Everyone from parts, sales and service are very nice, helpful and keep you informed of your cars status and needs.

Ive had nothing but great experiences everytime I either stop in or call this dealership!! If you are in the market for a Land Rover/Range Rover I would recommended Land Rover Wilmington!!

Waited good 45 mins and walked out of there because nobody assisted us.. this is after getting an appointment prior to going there.

Very helpful staff especially Mr. Brian.

Excellent experience from start to finish...Rob Burrus and his staff are very professional and would recommend this dealership to anyone looking for a Land Rover! Love my 2015 Discovery!!

Great service department and attention to detail.

Very attentive and friendly but not as good price. No room for negotiation.

Not bad. Sales people are courteous

I recently purchased a used Toyota Land Cruiser from this dealership, after finding it on AutoTrader. I drove all the way up from BelAir MD to look at the truck, and was very pleased at both the condition of the vehicle, and the service I got from George Crescenzi. George was very patient and easy to work with, he made sure I was able to look the truck over as much as I wanted (Im a fussy buyer). He even arranged to have the truck put up on a lift in the shop and let me look underneath, even making one of the techs available and lending me a few tools. Even though George is a Land Rover salesman, he knew the truck well and showed me several of the features. There was no pressure, I thought the price was good, and they even offered replace all 5 tires (of my choosing) as part of the price, since they were all bald. He worked with me on the funds transfer and has even arranged to have me picked up at the train station a week later so I can drive the truck home to NH. Very professional.

Amazing service. Everyone there went above and beyond for me, especially george!!!

Small dealer but they are fast

Service is 5 stars.

317 cheswold road Drexel hill PA

Good staff and great service!

Great service beautiful vehicles

Great service team

I would never buy a car at this dealership they dont care a bout the customers bad bad bad service from salesman GEORGE CRESCENZI TO THE MANAGER ROBERT .I would definitely not recommend !!!!!!!!!!!!!!!!!!!!!!!!

My aunt and I went to this dealership to check out the discovery and unfortunately after being there for around 15-20 mins, no one greeted us, I made eye contact with 2 salesman’s and they never acknowledge us.

Good work place

Emailed appointment time, when I got there, I was not on schedule and was told a higher price for the service requested. Was resolved and charged quoted price, but frustrating.

Awesome! Everyone is great!

You guys are the best

REFUSE TO RETURN MY REFUNDABLE DEPOSIT, KEEP AWAY THOSE WORDS GAME

Amazing vehicles.

Outstanding Service Department

Things have really changed.......very disappointed

Nice