This business is ran pretty shady I want to say however this is my only one time dealing with them. After they did a estimate on my vehicle after an accident they wrote my vehicle office a complete loss with upwards of $5,000 with the damage when all it needs is a new door in a rear panel. I dont know what kind of operation theyre running but after taking it to a second shop in clearbrook my vehicle is getting repaired and was no longer written as a total loss. Not sure what kind of estimator theyve got there but not a place I will be going to again

This was my first time here, they treated me like family I feel. I wont know how good they are at repairs until I get the car back.

They were very thorough and professional. They did an excellent job and they washed and cleaned my car out.

I was extremely impressed with just the estimate phase! Excellent explanation of needed repairs and I distance on OEM parts to bring the vehicle back to safety standards. I will continue to update as the repair process progresses.

Wow! What a great place for vehicle repairs. Customer service was the best and the office was so nice and clean! We are so pleased with the way the repairs turned out. We will definitely recommend Patriot to our friends.

I showed up to get an estimate on damages for insurance from an accident. They took me immediately, set me up with a rental on-site and had everything looking good as new within 4 days. The easiest ‘inconvenience’ I think I’ve had.The apple butter gets five stars, too.

I hit a deer, and this was the partner shop for my insurance. They treated me well and kept me up to date with the process of repairing my car. Work seems good, car is running like new. They even gave me some apple butter.

This business has a problem with integrity and gouging.I got 5 scratches on the rear bumper of my 2008 Porsche Boxster, and asked Patriot to quote the repair. It was turned down by my insurance company as being too small to meet my deductible. I arrived at the correct time and met my appraiser, but still waited over 30 minutes to have my car seen.Before she even looked at my car, she told me Id need a new bumper. I told her I wanted the bumper sanded and painted, and she refused. She then went on to quote me $2050 for the repairs, and suggested it might be 20% higher once we take the bumper off. I reminded her that the insurance company said it wouldnt meet the deductible, and she said well, we can send them our quote and get them to re-open the claim. That is very close to fraud, folks.I declined this quote, and took the car to Robbies Auto Body. Robbie sanded the bumper and fixed the scratches in 3 days for $557. The car looks beautiful!I will never recommend Patriot to anyone. I will send all my recommendations to Robbies Auto Body.I have made this incident clear to my insurance company, whose logo is posted at Patriot.

After having my new car hit from behind I brought it to CARSTAR Patriot Collision, Winchester, VA. Incredibly professional and pleasant experience. They took care of everything. Obviously customer satisfaction is number one with this company. I would never go anywhere else.

Amazing service from Norma Woodward she went out of her way to help us. Thank you.

So far unfortunately this will be the second vehicle in the last 5 years I have had to bring them. First one got totaled out so didnt get to see their craftsmanship but they were very professional. So far same professionalism as last time just little bit backed up with work. So Ill post again after vehicle gets fixed.

Im so glad I found this place. The attention to detail and friendliness of the entire staff is incredible. They are busy, but you would never know because they take their time with you. They called me almost every day with a status update on my car. Almost forgot to say the work they did was perfect and guaranteed for life.

After being inconvenienced by having my car hit in a parking lot, CARSTAR Patriot made the whole experience less bothersome. They provided a detailed estimate, a realistic timeline, had onsite rentals, and provided ongoing text messages and emails to share progress. When I went to pick up, they had detailed my car! Employees were professional and navigated the insurance process for me!

Ill keep the review updated but as for my 1st impression with getting my estimate, 5 stars.I hit a deer last weekend and USAA sent me here. Office is nice, people are awesome...personal but professional (both are important), and had me in and out in about 30 mins total, they set my drop off apt and are even setting up my rental for me (most make you deal with your insurance.... it may be a small thing to some but for me, the small details in customer service are just as important). Based off of visit #1, Im impressed.Update: They kept in touch with me every step in the process. Unfortunately, the completion date fell just after we got snow so it was delayed 1 day. This wouldnt have been a problem but I stay in Stafford Tues-Thurs, so I wasnt able to pick my truck up until that following Friday. The only issue with that is it put my rental 1 day longer than was covered by my insurance....no worries though, the insurance gave me a waiver.Overall, awesome experience, awesome people, awesome work (they even put new deer horns on for me). Would definitely recommend and its my go to shop from here out.

This place is beyond amazing. Almost made totaling my car worth it. Fantastic customer service and personable employees to are with you every step of the way. By far the best Auto Body Shop in the area easily.

I live in a rural part of VA and naturally an abundance of dangerous flora, fauna and man made hazards exist: Deer, downed trees and pot holes, etc. CARSTAR Patriot Collision Center has tended my Volvo S60 on numerous occasions. Each time I have brought it to Norma and her team, they have returned it in perfect condition as if it were brand new! The mechanics as as professional as they come and the office personnel are kind, experienced and efficient. CARSTAR Patriot Collision Center is the best!

Great service!

Unbelievable customer service. This place not only did an amazing job repairing my vehicle, but they were extremely professional. They constantly kept me updated, and in the loop. They took the time to explain what was happening to my car. They found existing damage to my car that I was completely unaware of. They did me a huge favor and got it inspected while it was being worked on. And did an amazing job detailing it when it was done.I truly wish more companies took the time to really care about their customers like Patriot collision center. I wouldnt wish an accident to my worst enemy, but Id make sure they went here if it did happen.Seriously, thank you. And a huge high five to Norma. She was so kind and really helped me with everything.

Excellent customer service and high quality work. Kept me informed throughout the repair process. Had to go back for a small issue with a parking sensor, but they took care of it after being paid by the insurance company. They even provided me with a loaner vehicle while they figured out the parking sensor issue. Thank you!

This is one of the best run businesses that I have encountered in my 42 adult years. It reminds me of the businesses that I read about in the book “In Search for Excellence” by Tom Peters. They have a passion for what they do. They strive to do everything the right way with customer satisfaction being part of their DNA.

Patriot Collision did an awesome job repairing my car after an accident while traveling. I live over 200 miles away so it was hard to have my car being repaired all the way in VA, but Patriot made the experience easy. They kept in contact with me and made sure I knew what was going on with my car every step of the way. They also made sure to give me plenty of notice when my car would be ready before I made the long drive to come pick it up. And more importantly than that, it was ready on time, as promised!! Their staff was friendly and made sure everything was in order so I could get back on the road and home as quickly as possible.I am very grateful!!

Excellent place to visit by accident. Brought my car here twice and was more than satisfied both times. Exceeded all expectations! Plus they have great rates on rental cars.

A little pricey and it takes a long time to get on their schedule, but they do great work and don’t cut corners. Extremely professional.

No one ever likes to deal with a body shop, who wants to be in an accident? But when it does happen, look no further that Carstar Patriot Collision. Norma and the whole staff were AMAZING! From the estimate, to the total communications through out the entire repair process. The final product could not have been any better. Friendly, Informative and beyond Professional. If you ever need top flight professional Paint and Body Work CARSTAR PATRIOT is the only place to go.

Estimate, and repairs were done very quickly. They took care of calling the insurance company to make sure all was set before performing work, to include the rental.Repairs and paint job done on car were superb.

These guys are the best. Very detailed and do what’s right.

Excellent service! (And their apple butter they give their first time customers is tasty as well. 😛)

Excellent service I couldnt be more pleased with how my car came out. They kept me update the whole time and made sure I was happy before I got my car back.

Thorough and fair. Super easy drop off and pick up. Theyre who Ill always go to when Im in that unfortunate position!

My husband and I have both used them. They are extremely professional and knowledgeable. By far the best service weve ever had in the Winchester area.

Good Costumer service, and great job fixing my vehicles!

The only company approved by my insurance company (USAA) I expect great things. Lifetime warranty on repairs performed, high quality ppg paints used, friendly & knowledgeable customer service . Seems to be a great little auto body shop. Will update or review again after the job is done.

Dont like dealing with body shops but these folks took good care of me.

Had to get my leased car repaired due to damage. They worked with my insurance company and got it done quickly. They even repaired some spots that were in the claim, at no charge! Friendly staff and clean environment!

Ive had a few accidents in my time and in the past Ive dealt with my fair share of Collision/Body Repair shops. I can honestly say these guys are not only the best experience Ive ever had, getting a vehicle repaired, but they delivered one of best customer service experiences Ive ever had!They checked in with me multiple times to keep me advised of how my car was coming along, and when they found out that I didnt have rental coverage included with my insurance, they stepped in and put me in one of their own rentals. With a $500 deductible, money was a bit tight and I was worried about paying for a rental out of pocket on top of paying the $500 deductible. They worked with me and came up with a great price, to ease the hit I was taking financially.My vehicle was done when they said it was going to be done, and I want to especially give a huge thank you to Jesse, who handled my claim from start to finish and was very friendly and kept me in the loop on what was going on, every step of the way. Accidents suck, but if you happen to have one and need repair work done, do yourself a favor and go see these guys! Its good to see in this day and age that there is still a business out there that takes customer service seriously and seems to genuinely care about you.

Excellent service and professional repairs!

Best auto body shop in Winchester...and not even close!

Very professional and prompt. Our car had hidden damage to the suspension that was not discovered until removal of body parts. Patriot worked with our insurance company to have the extra damage covered. The finished product was beautiful.Mark

Great service, Great work quality and communication. I recommend!

I was amazed at the level and quality of CARSTARs service. From the prompt and friendly greeting in a clean, nicely apointed office to the gift of applebutter, it was all way above my expecations. BTW...the work done was topnotch!

Great experience! Would highly recommend!

They did great service on my car twice. Though I didnt want to be there twice.

This shop cares about the people not just cars!!!!

Efficient, fair estimate on my damaged car on the spot.

Great customer service. I would recommend them highly.

Fast friendly service.

Best body shop in Winchester

Got what I considered a through estimate.

Great people