I bought an Atlas recently. Ken was an excellent salesperson--he was very knowledgeable and made sure that I was able to test out all the features. After the sale, he continued to be awesome with answering my questions about the features and making sure that the after-market items I purchased were correct. I also worked with the service department, including the service manager Andrew, and they were also excellent. The first time my after-market equipment was installed I was not happy with it, so they picked up my car a second time (I think they made 3 trips to Raleigh and back, total) and went above-and-beyond to get the installation absolutely perfect the second time around. I am so grateful!

I worked with Edwin Lara at Flow VW recently when I bought my Atlas. He was wonderful - very helpful, courteous, professional, knowledgeable, prompt, and his follow-up and follow-through were exceptional. I am so grateful he was the one I encountered that day when I walked into Flow VW. He treats his customers as he would want to be treated and works incredibly hard to meet their every need and want. I can honestly say that this was the best service I have ever received when purchasing a car. I usually dread car dealerships, but this was definitely an exception. I could not have asked for better service than what I received from Edwin. If you are shopping at Flow VW, I highly recommend working with Edwin! I am loving my new Atlas Cross Sport too!

Jody, Nick, and Joel were fantastic to do business with. The first car-buying experience went so well that we went back and bought a second vehicle a month later. Excellent service and an excellent team!

If youre looking for somewhere to buy a car that wont cause anxiety or ulcers, this is the place. Jody killed it with the customer service on the sale and Eric may have been the nicest finance guy Ive ever met.I honestly dreaded the whole thing, but was immediately put at ease when Jody came out and introduced herself.Do yourself a favor and skip the other places. Youre going to get an amazing deal here and have an overall wonderful experience.

Great service department! These guys know what they are doing. Excellent communication, including video shared to show exactly how much wear is on tires and brakes. Highly recommend!

Honestly one of the best dealership that I have been in contact with during this period. They provide good rates, amazing employees and they constantly search for better options to help you.

Ive bought many cars over the years, my recent experience at Flow VW was top notch. Jody, David and Nick are a great team; helpful, knowledgeable, on top of communication, easy to do business with and they work to make the customer happy.

Jodi Luman had the VW ready for us when we arrived from Roanoke, VA. Upon viewing the selection available at Flow VW in Winston Salem, I chose a different car to purchase. Jodi was very accommodating and had the second 2021 Jetta ready within minutes. She was very pleasant, too.

Our Winston Salem Flow VW Sales Consultant, Jody Luman, was amazing! We live 2 hours away and wanted a white 2021 VW ATLAS SEL Premium R-Line. This dealership had the only one in the State. Jody ensured the vehicle would be there, considering we were driving so far. She had it clean and ready for test drive as soon as we arrived. The lease process was a smooth, painless experience. Jody gave us a good price for our trade and she discovered available discounts on the lease. We felt like we got a good deal without any haggling. It is rare to leave a car dealership feeling like you were treated well. But, this was the best car-buying experience weve ever experienced. We felt like we were valued and respected the entire time. Due to some minor cleanup needed on the new car, we were given a loaner vehicle to drive home. The next day, Jody drove 4 hours round trip to deliver our vehicle to us. And, she followed up with an email link for purchasing accessories for the vehicle. Sorry for the long review, but there was just too much positive to say about Jody and this dealership. Normally, we would not want to buy from a dealer far from our home. But, I am so glad we took a chance and had our expectations far exceeded by Jody at Flow.

ASK FOR JODY! I not only got a great deal but great service too. Jody made sure I got everything I was promised. She kept me updated even on her day off. First class service. Go see her you won’t be disappointed.Nick & the finance dept. negotiated a heck of a deal on top of the great service. This place has come a long way in the last few years. I AM A SATISFIED CUSTOMER. Keep it up flow!

Shout out to the team at flow volkswagen I would like to thank Lilliam Castelerio and her Husband Edwin Lara for the great team work that was displayed on 09/06/21 they are the greatest tag team. The service I received was second to none. Thanks also to Justin they all worked together and the process was flawless. Thanks again for everything.

Great vibe in the dealership! Jodi Luman and Eric Sprague were amazing. They listened intently to what we were looking for and matched us up with a new Taos and a great financing deal. It was by far the least stressful car purchase I have ever made. Also loved the fact that I could do the finance application ahead of time. Once we were done with the test drive we were only in the building for an hour. Unheard of in my experiences! Make an appointment to go see Jody today!

Jody and eric were so professional and great to work with. They made the buying process easy!Thank u to both.

Jody was excellent! Highly recommend Flow VW of Winston-Salem. Service was excellent throughout the entire process. Eric was also great with all of the paperwork! 10/10

Jody & Eric were great! Very helpful with the process.The prices are great!!

Fantastic experience buying a new Tiguan. Worked with Jody and Eric, both were straightforward and pleasant to deal with. Not my first Flow vehicle; won’t be my last!

Excellent customer service. Great team. Great personalities. Great to work with. Will definitely recommend for car buying

Ask for Jodi!!I walked in, told her the guidelines of what I was looking for, and walked out with a new Passat that I’m over the moon with. Easiest car buying experience I’ve ever been through! Definitely will be back when in the market for something new. :)

I like VW products, was driving an 11 year old fun Golf. So my search for a new car began with Lauren S, online; she listened and put together a list of options. Then it was time to meet the people at the shop------Nick, Jody and Eric gave exceptional service and patient help! All of my questions were answered thoroughly and the transaction went smoothly and efficiently. Buying a car is not something I do often----the Flow Team made it a smooth, pleasant experience and Im thrilled with my new Tiguan!

Ask for Jody! Our experience buying a car here was fast, friendly and simple. I would recommend anyone in the market to shop here first.

Jody was lovely and we had excellent service it was easy and they explained everything to the full extent

This dealership is notorious for lack of availability for service appointments. You will not get in in any convenient time. They are the only game in town so good luck. Theyll be courteous on the phone but you will be waiting a week on basic services or any service for that manner. I have a VW Atlas. Great car. Bad dealership. Additionally the location is on a dangerous corner of a busy street in a sketchy part of town.

Working with the folks at Flow VW of W-S was as easy and pleasant as could be. Our sales rep was Jody and she made closing the deal easy. We had help from the sales manager Nick Boggs and a special assist from Ken Reszel. They are pros, and in this current auto situation went out of their way to please.

Thanks to Jody for finding the Tiguan R-Line for me. Made our day! What a great experience.

Flow VW of Winston-Salem delivers top notch service! Jody and Tyler were incredibly helpful and knowledgeable in helping me lease my new 2022 Taos!

Awsome experience. Eric Sprague was really friendly and Jody Luman was awsome to work with.

This was a fast an easy experience! Thanks to Jody and Joel for their excellent service!

Great experience overall. Cody Sturm was excellent to work with!

Kevin and Linda were great! We will be back. Fair and honest people!

I cannot say enough good things about Flow Volkswagen of Winston-Salem! They were the model of what a car buying experience should be. We were in the market for a 2021.5 Atlas SEL Premium R-Line. We were in contact with 6 dealers. The Flow of Winston-Salem absolutely separated themselves on buying experience alone. From the sales manager, Nick Boggs, to my salesman, Cody, they were very honest and upfront. There were no surprises from the offerings made through email. Mr. Boggs was very forthcoming about what he could and couldnt do and made sure he held the vehicle for us as we made an agreement towards the end of the business day and we lived two hours away. We literally drove past 3 other VW dealerships to arrive at Flow. The way they treated me as a customer is what won me over without any doubts. Cody reached out to me the evening before we took possession and was extremely professional and caring. He made every effort he could to make our buying experience as smooth as possible. He sent over financial paperwork the night before with guidance in an effort to make our time at the dealership minimal. This was my first time purchasing a car via internet and Cody calmed my anxious nerves about this process as I have heard horror stories of bad faith dealers pulling bait and switches after agreeing to other terms. Cody was just as pleasant to work with in person that next day. He was very patient with my whole family as we had to drag our 3 year old and 7 month old in with us. There was zero pressure during this sales process. Cody was methodical in explaining the vehicles features and what to expect prior to each step of this car buying process. This is a small example of how detailed Cody was. After I made my walk-around and was finishing up the F&I process, Cody came up to my wife and I and told us that he was going to take our car to touch up some extra detailing because he found a small speck of adhesive that I wouldnt have found with a magnifying glass! He truly wants you to leave the lot wanting for nothing! Eric Sprague, finance manager, came into the process with the same confidence, competence, and easiness as the previous staff. He was eager to answer my wife and Is questions and broke all the financial jargon down to extremely simple terms. He explained all of our options without twisting our arms to make decisions that were not to our benefit. This sales team is exactly what the car buying industry needs. They were genuine, knowledgeable, patient, and welcoming. No schemes...no pushiness...no games. They are an honest group of people who stand by their product and truly try to find you great pricing. They were well worth the 100 mile drive to do business with. We love our new Atlas!

The folks here have always been great with us. In prior cities, we have had terrible service at VW dealers. They have been phenomenal here. Always quick, friendly, and most importantly/impressively under estimate. Great care. Brian and Crystal have worked some miracles for us on our EOS. Thanks Flow.

I have owned a volkswagen for many years and the service is always the best a customer could ask for! Randy and his team are always willing to listen and help you understand any questions you may have regarding your vehicle. I commend them on their ongoing customer service and enjoy working with them. I trust their service which is the best comment you could give a dealership service center. Becky and Brian are always great and so many others besides Randy that I cant remember all of their names. Thanks to everyone and your continued integrity to meet my service needs.

I worked with Nick boggs the sales manager and he was fabulous! he helped me with everything got the car i wanted the color i wanted and the price range i wanted. Traci a sales women helped with the deal and she was nice. I felt very well taken care of and highly rec. going here for your VW needs or used car

Super friendly service staff! Very attentive and responsive to my service needs! They were able to get me in same day, and have my car ready by 3pm. Will be going back with my Tiguan soon!

Wow I can not describe how excellent this dealer is it will change the whole experience of buying new car they deserve 10 stars!!!!!!!!!!!!!!!!!!THANK YOU!

Jody and Eric was the best salesperson ever.

Huge fan of Flow Volkswagen Winston Salem! I drive over 30k miles a year and tend to trade vehicles very frequently due to the mileage.It is ALWAYS a pleasure to work with Nick Boggs and Traci Hancock! They provide top tier customer service when purchasing a vehicle. I KNOW because I’ve worked with many other dealerships over the years on car purchases and I ALWAYS find myself back at Flow VW.On top of a great buying experience, you cannot go wrong getting service performed here. Becky and Randy are the best service advisors you can work with. They always handle things professionally and promptly. Yes the shop may get behind sometimes, but that happens due to other issues arising from older vehicles needing more in depth repairs and employees needing time off due to being sick. So don’t get caught up on yourself if you have to wait for your car longer. They offer loaner vehicles and have a very comfortable lounge, making your wait painless as possible. Take a loaner for a spin and explore Winston Salem, as it’s a fun little pretty city!All in all I can’t rate Flow VW any higher than I’ve already mentioned. This was my 4th purchase there and was painless as usual.Thanks Nick and Traci!!!

Working with the sales. Manager and finance was quick, professional, and easy. Everything was transparent and will use their service center and buy from there again. Thank you

Jody is the best! Highly recommended

Great dealership. I typically hate the car buying process but the staff was very professional and courteous. Darrian was super easy to work with and would certainly recommend. Purchased during covid-19 and felt very comfortable test driving and in building. Very clean and everyone wearing masks.

Prompt, efficient service work scheduled easily by phone for a date and time most suitable for me and performed while I waited in comfortable waiting area. All service needs met and car washed in less time than expected

Using both sales and service has been great, very clean showroom and friendly staff!

I had quite a bit of maintenance and small repairs to do all at once. Brian in service was exceptionally easy to work with. He was straightforward, informative, and understanding. I will absolutely bring my car back here for any future service.Mark in the parts department was also good to talk to! A great team all around.

We had an appointment to have the computer flashed (a job that max takes an hour) on our passat at 9:30am. They told us they took it back at 10:00am but it was still in the same spot. They didnt actually take it back until 12:30pm or so (we could see open bays and people standing around). They finally finished at 2:00pm. 193$ and 4 hours wasted of our beach trip :^).

Awesome service. Becky is among the best ever!!

Jody was wonderful highly recommended

This dealership is wonderful to work with! From sales to finance everyone is working their best to make you happy. No pressure whatsoever! I would recommend working with them if they have what you are looking for, you will not regret it!

Would highly recommend Flow Volkswagen of Winston-Salem. The team was a joy to work with. The process of buying a new car was smooth as well as efficient. There was no back and forth or unreasonable tacked on fees. The team matched the TrueCar price online and did not try to add on any additional nonsense fees.

Most of us depend on our automobiles to be, well, dependable. When they arent, we have no choice but to trust someone somewhere to find the problem and make it right. Fortunately for me, Flow Volkswagen has rescued me enough times now that theyve more than earned my trust. They take care of my old car as if I were someone bringing in a new one for service. Im thankful for that respect and professional attention.

Great service, awesome staff. Got my car in and out the same day I call them about installing a new battery with zero fuss. A huge shout out to Al, the complimentary shuttle driver. That guy is awesome, and between the conversation and him being to quick to response for pick up and drop off, really made what is always a hassle a great experience.

I had an absolutely wonderful car buying experience with all these folks last night. Everyone was responsive and helpful without being pushy. I drove all the way from Raleigh to get my new car. The experience was THAT GOOD. I abhor car buying and I am so glad it’s over but feel very content with my purchase. Fair price, honest and SUCH nice people to work with

My family enjoyed our car buying experience with Flow Volkswagen. Everyone was friendly and provided us the information we needed in a timely and clear manner. They worked around our busy schedules enabling us to make the purchase on our timeline. They have also reached out after our purchase to make sure we are comfortable adjusting to our new car. I highly recommend purchasing a car from the people at Flow Volkswagen.

I bought my car from them in April of this year. No complaints about the sales portion, minus the super pushy attitude to get GAP insurance since Im sure they get a nice cut of. My real problem is service. I figured the nature of my issue and being a first time customer would have made my experience a little better than it was. I took my car in for its 10k service. Had zero issues up to that point. Made an appointment and everything. Showed early and car was taken back on time. Service rep said should be 1 1/2 hours. Took 3 hours and two customers that came after me were gone and gone before me. Never a word the entire time from anyone on the progress. Eventually I saw my car being driven to the front. Figured someone would get me but waited over 20 minutes before I had to go and ask for my keys. 4 miles down the road the engine light, EPC light and caution light all turned on and the engine misfired a few times. I immediately called service to tell them what was going on and they just said you can bring it back by whenever but misfires happen and since the light inst blinking there is nothing to worry about. I made it to my work parking lot where I parked and took a look under the hood. I am not trained so I just looked for anything obvious. Turned car back on and everything was back to normal. The next day I started car and everything was ok. The weekend and the little I drove, everything was fine. Come Monday and backing up out of driveway and all lights came on and car started jerking like it was out of gas. I parked it, turned off engine and let it sit for a minute like on Thursday. Started back up and I was fine until I got close to work. Started all over again. As soon I could, I called back to service and was told someone would call me back. Hours later I got a call and I said its all happening again just like after service. The service rep got defensive and said it is pure coincidence and has nothing to do with what happened during service. That is a fair statement because if very well could have been but that is not good customer service. The service rep checked his schedule and said he was booked for the week. I asked if I could be squeezed in just so they could run the code and I was told no and there were other cars there waiting to be looked at. So no customer service skills, no care that I just bought car from dealer a few months prior and no concern for the safety of myself or my new car. Flow VW Winston just lost a customer. They might not care but loyalty matters to me. When I called the Flow VW in Greensboro they got me in immediately, checked on me while I waited, kept me up to date on what was going on, got me a loaner car and treated me like I have been a customer of theirs for years! I do not know how two VW dealers owned by the same person could have such night and day service. I am now a fan and customer of VW Greensboro. Anyone looking to buy or service a VW, GO TO GREENSBORO! Its worth the drive!

I had a very professional experience and everyone was helpful and friendly. The timing was 1 hour and it was perfect. I enjoyed the area, it was very clean, and I had a choice of snacks and coffee. It was truly a very good experience.

4000 miles into my 10,000 mile oil change, my oil light comes on. I checked the oil and there was absolutely no oil on the dipstick. I was near a grocery store at the time so I bought a couple quarts and scheduled an appointment with the dealer I always go to. they admitted they probably forgot to put the right amount of oil in ( that’s fine if you’re sautéing onions and peppers on the stove)!?Then they said they found a coolant leak!? (I’m mechanically inclined) I checked later when I got home and there was no signs of leaking... no drips or dampness anywhere around the water pump (where they said it was), they wanted to charge over $1000 for. however, they washed my car After :)

Jody was a pleasure to work with.

Becky was very friendly and accommodating, waiting area was clean, bathroom was clean, the water bottle fountain is awesome and my car was treated with respect.

An easy in and out process! Becky talked me through other possible options for maintenance on my car (I was there for an oil change and car inspection), but she recommended a tire rotation if needed. But she they would only rotate them if truly needed and I agreed. I appreciated how she looked out for me as a customer and my needs. The waiting room was comfy and clean. They even had coffee and a variety of snacks!

The service here is always top-notch! The service manager is a super nice guy and always makes us feel welcome and special. I always trust them to care for my vehicles.

The sales staff and buying experience was wonderful. Gary our salesman went out of his way to be sure we were well informed throughout the whole process. The prices are clear and you feel no pressure to buy. The finance manager was amazing and the process was easy. I would highly recommend this dealership to anyone looking for a new or used car.

The experience here at Flow Volkswagen of Winston-Salem was top notch! We were treated with the upmost respect and dignity. My husband and I can be indecisive about making such a big decision and we really like to weigh our options before making such a big purchase. They were respectful our of time and did what they could to aid in our decision making process. Gary was very transparent with us and did not withhold any information. He was also very patient with us and our girls. We have two younger children, both under the age of five and Gary was willing to help where he could when we were at the dealership to watch the girls so that my husband and I could make the best decision for our family. The car buying process was very seamless. If you are in the market for a new car, please give them a visit. You wont be disappointed!!

Everything! Service has been horrendous. Staff is rude, and not helpful. My car has been in your shop multiple times for the same problem & has yet to be completely fixed. The expensive warranty you guys sold me is useless. I am getting rid of this car immediately and not shopping with flow again. This is sad cause my family has used flow for many years and it’s gonna be a big transition away from shopping with you guys. Sadly, the service has been SO bad we are willing to transition no matter how hard.

Great experience purchasing my car from Flow Volkswagen in Wilmington!! They made the process super easy!! Even delivered the car to my home 2 hours away!! Shout out to Brittany Marsh!! She’s awesome!!

Great service on a recall no nonsense service behind the mask

Great service for a recall. Car was washed and vacuumed. Nice staff: when I asked a technician for creamer he immediately got me a new one.

Replace an alternator and belt for me no issues

I just bought a used Jeep Renegade here and it was the most pleasant, stress-free car buying experience Ive ever had. Gary, my sales manager, was super personable and went out of his way to make sure I got the best deal and had everything I needed. Robert, my finance manager, got me a loan at half my previous rate and had my payments lower than what I said o wanted them to be. If you want a pleasant, no push, no rush car buying experience, go to Flow and see Gary.

Not only I was fortunate to receive a complimentary oil change, as their way to say thank you to healthcare workers during these challenging times, but I received an excellent service. Thank you Flow VW for your support. I really appreciate it!

As I am only in town during the week for work, Flow VW service is always very accommodating to get my car in whether for normal oil changes or needed repairs or diagnostics. They are great at keeping appt. times and the work is always professional and efficient. Thank you.

Great place to shop for used cars!

Went in after my low tire indicator came on. I had recently had a new tire put on so it triggered the light. I was prepared to wait to have it reset, but when I told the service guy about it he immediately went out to my vehicle and reset it for me and showed me how to do it if it happens again next time. Great customer service, I was in an out in no time.

They were very busy when I arrived but the met me at my car and directed me where to park due to construction in the parking lot. They checked me in quickly and kept me updated on my cars progress. All the staff was friendly and respectful. Thanks for the quick service and washing my car

The folks here are nice and also professional. I dont even live in Winston but I appreciated the vibe here better than where I live. If their service continues to be good, I will buy from them again. I would definitely recommend them to a friend.

The best car buying experience ever. Low key and no pressure. I got just what I wanted and I’m thrilled with my New Atlas.

Staff was very curtsies and pleasant. Got to the Dealership on time for my appointment at 1:00 PM got taking care off right away was on my way out under 2 Hr.Great timing. The free car wash was a plus good PR.. Snack Bar and coffee needs some improvements. Overall I gave them 8 starts. Will go back for service.On 2/12/20. Got to the Dealership on time for my appointment at 11:00 AM got taking care off right away. The timing was very good. Got out under 1 1/2 Hr. Snack Bar and coffee needs improvements. Will go back for moor services when needed. Still 8 starts

Really appreciate Nick Boggs & Flow VW taking care of the recalls on my Tiguan and at the same time letting us use a Jetta. It gave us the opportunity to,see if we want the Jetta as our next sedan. Thank you so much!

We had a sunroof drain clog which allowed water to collect in our floorboard but didn’t realize it until a terrible odor developed. Flow took us in, gave us a loaner, fixed the drain issue and replaced our carpet and padding at no cost. Love that VW warranty! It took them just 2 days to order the parts and get everything fixed up for us. We couldn’t be happier with the flexible scheduling and hospitality we received from Brian and Rebecca. Thanks again Flow!

Pushy uninformed salespeople

Intake manifold was faulty and had them replace it. It was covered under the emissions warranty. They were great! So fast and easy to deal with. Very honest people.

Its taken me a little time to warm up to Flow Volkswagen, mostly my cars fault not theirs, but Im confident theyre the best place around for professional service on a vehicle that looks like its gonna need continued professional attention! Im satisfied their costs are fair and reasonable for the service they provide as well. Just hope they can put up with me!

We recently purchased a new Volkswagen with Rob M. He was wonderful to work with! One of the best car buying experiences ever!

I spent a good part of the afternoon in the kind, humble, non pressuring hands of Flow VW in Winston Salem. From the courteous help of finance manager Nick, to the sales manager and the excellent salesmanship of Micah Ferraro, I felt right at home making my car purchase. Micah really knows his cars and allows the customer as much time as they need to really come to a good, informed decision. These individuals really show the quality of the brand they represent. This is a rarity in the car world. Kudos to Flow for having such an exceptional team. I highly recommend.

I have bought four cars in my short lifetime and the best purchase and the best service I have ever gotten has been from FLOW MOTORS!! Went in for service this week and not only where they open on a holiday (thank goodness) but everyone was very pleasant and very helpful. I spoke with Salesman Micah Ferraro and he was very helpful in explaining the customer service that comes with a Lease!! I will only ever buy cars from FLOW from now on!! Great service, and great people!! Love my VW from Flow!!

Called in to make a appointment to get my oil changed. The service department is open until 6 pm. They would not make an appointment after 4 pm. I was bringing my own filter and oil. I did not know it took two hours to change oil on a 2017 Golf. Will do it myself.

Experience at the Service Department was incredible! Ordered service online for the next morning. When I arrived, they called me by name and had a shuttle waiting to escort me to my place of employment. The service was done quickly and impeccably and the detail was superb! I am happy to have found this dealership as a new resident to the area and will use them as long as live here!

I have always had good dealings with the service department as well as the sales department. Two years since I bought my GLI and never once did the service department try to charge me for something I don’t need. My brakes were Squeaky so I took my car in to be checked out today. They came back to tell me that my brakes were perfect and nothing was wrong with my car. I feel as though anywhere else I would have had to shell out at least $200 for brakes that I did not need. Thank you so very much!

Service writer Becky was very knowledgeable with my service as always. She made sure my wife had a loaner car the day of service.Before lunch time the car was completed and washed. Becky went the extra mile once again on getting the work done under warranty.Great job....

What great people! Excellent service department. Randy and Becky are out of this world good. Beautiful new facility.

I cant even begin to describe how awesome my experience was at Flow VW. Becky, one of the service folks, is excellent, kind and prompt and literally took care of everything I needed. She actually helped get me a loaner for the duration of my vehicles stay with them, which seems to be a rarity nowadays. They were able to diagnose and fix an issue another high profile dealer simply was unable to. They will be getting my future purchases (and service appointments) from here on out.The true mettle of a dealership should be based on something other than sales, since like, when youre buying a car, youre usually ecstatic and have nothing but nice things to say. This was well after the honeymoon phase, and they are the real deal. Highly recommended.

I love my 2016 Pure White Passat! I just had to have certain options and Traci Hitchcock and Chad Rogers made sure to get it done. They answered every question and kept me informed during the process. I encourage everyone to head to Winston-Salem and check in with Traci because shes honest, upfront, and will definitely go the extra mile. I look forward to continuing to do business with them in the future.

Everyone was great and worked with us on our budget and had someone come to our house to show us all the features afterwards. Would recommend highly.

My family and I were in the area overnight on our way to our annual Myrtle Beach trip. My parents rental car had a flat tire in the morning when they went to go leave the hotel. They were instructed to visit the dealership to get tire plugged or replaced. Upon their arrival at the dealership, the service department was completely booked. However, the service advisors went above and beyond to get my parents tire plugged and get them on the road in no time (after Im sure hearing my moms sad story!) I just want to recognize these guys and this dealership for going above and beyond to ensure my family was not delayed on getting to our vacation. Thank you for taking care of them!

Bought a used car last week from Flow VW, and have to say it was one of the easiest/low pressured buys I have experienced! I had the pleasure of meeting and working with Henry Brown who is a nice hardworking family man just like myself. The other staff members who assisted were great as well! All around great and easy experience...would recommend these guys to anyone in the market for a vehicle!

The people were very friendly, but didnt get the job done the first time. We returned to get our car worked on again and they did it in a very timely manner. I wouldnt mind going back to this place again. The waiting room was a little small, but had nice free snacks.

I was very happy with the service at Flow VW. The staff was very courteous and the waiting room was very comfortable. Beverages and snacks were also available. Outstanding service from a caring group of employees.

Problems resolved; thanks to Becky and Nick!!

Hi,The service representative called me an quoted me a price to have the car fix, for over a thousand dollars. No options were provided.I took the vehicle to an specialist of German vehicles. Were provided options and the vehicle is being fix for less than half of what was quoted by your dealership.I am afraid that I will never take any of my vehicles, purchase a vehicle or recommend anyone to do business with any of the Flow dealerships.I think the $62 dollar charge for diagnostic + $4.65 shop charge (no idea what for) is excessive, even when it included the car wash.

Always great service at Flow. They are very knowledgeable and care about their customers.

I had an issue with my new car that wasnt corrected at another dealership that was quickly resolved by Flow Volkswagen. I highly recommend their service department!

Great service provided. Becky was very efficient, and was a tremendous asset in helping me determine what services I needed performed.