I recently purchased a car from this location. I was a first time buyer and my salesperson, Matt Swope, helped me pick the best car for me and helped me get the best deal possible. This was easily one of the best customer service experiences I’ve ever had. Highly recommend

Just bought my first new car at Flow Honda. Could not have made a better decision. My Salesperson, Korban Faircloth, was wonderful. He always kept me updated on when my car was going to arrive and made the buying process as easy as possible. He went out of his way to make sure I was happy with my purchase and answered all questions I had. The Finance team worked very hard to make sure I was able to get a loan that was within my budget and answered and questions or concerns I had. Absolutely love my car. I would recommend them to anyone who is looking to buy a new or used car.

Just purchased our new car and we received great customer service from all we interacted with at Honda Flow, Winston-Salem. My wife and I worked with Noah Weber and he was wonderful to work with. He was very professional, helpful and patient. Barry and Blaine were also awesome. I would definitely recommend the dealership and Noah to anyone. Thank you again!

Chris Hoover know exactly what every vehicle specs are he sold my son his first car. I reached out to him what I was looking for and had 10 quality cars to my phone in minutes. He will definitely meet your car needs go see him, if you don’t purchase that day he is a awesome guy to ever meet..

My wife and I were very satisfied with the customer service that our car salesman Chris Hoover displayed! He was very helpful with helping us pick out a a vehicle not only once but twice!! He was very friendly and patient and knowledgeable!! I would recommend anyone that is in the Winston Salem or triad area that’s in the market to definitely go see Chris. He will take care of you and you’ll have fun in the process!! Thanks a lot Chris, we really appreciate you buddy!!

I had a great experience with Jamie. He was friendly and knowledgeable and made my car buying experience quick and easy. I would highly recommend purchasing a vehicle from Jamie at Flow Honda in Winston Salem, NC.

I had been car searching for months at different dealerships and I had saved Honda for last. And I honestly have no idea why I did. I had previously owned a Honda Civic, so I already knew that I loved the brand. But at the time I was just looking at any and every SUV that had 3 row seating. From the moment I walked in; to signing the papers, I had a wonderful experience. I met with Matt Swope, and it was the best car shopping process I’ve ever had. He was so nice and explained everything about the Pilot that I was interested in. He wasn’t pushy and he respected me as a customer. The customer service was so great with every employee that I came in contact with. That made a huge impact on my buying decision alone. Matt checked in with me after I purchased my car to make sure everything was going well. It’s a nice touch to show that Flow Honda cares about their customers. Blaine helped me set up everything in my new car to my preference and showed me some of the new features that I was not familiar with. Brad in the service department helped me as well after I purchased the vehicle and he was great too. I can honestly say that I know if I ever need to buy another vehicle that I would go back and I would recommend anyone to the dealership. Thank you for getting me in my vehicle, I love it (:

I had the greatest experience at Flow Honda of Winston Salem. Chris Hoover made the process so smooth. After totaling my car I was worried about finding a new car and he calmed my worries. He not only found me a car he found the perfect car to fit me and my lifestyle. He paid close attention to my wants and needs in a car and I walked away satisfied. I am now a proud owner of a 2022 Honda HR-V!

What an amazing experience I had with Chris Hoover ok 9/1/21. I originally went in to take home a 2016 Range Rover that Chris went out of his way to have delivered from GSO to his dealership just for me. That was the first Wow!!! After a closer look at the Range Rover it just wasn’t it…Chris took me to look at the Honda’s…no pressure at all as I already expressed I’m not really a Honda girl. Chris Hoover was super patient and supportive during my tour. Almost ready to call it day and head back home, I turn and one caught my eye. Without hesitation Chris gets the keys and we take it for a spin! I left with a wonderful experience, trustworthy and honest friend and a 2021 Honda Accord Sport! Thank you Chris Hoover!! You’re truly one of a kind!! I recommend you to ALL!!!

I would recommend Flow Honda to friends and family. Our sales consultant, Michael Schmitt, was extremely helpful and knowledgeable during this process. He provided answers to all our questions and made the process simple. We looked at other vehicles (other brands) at other dealerships but did not have the same experience with their sales staff. We purchased a 2022 Honda Pilot, and we love it!

I have been looking at purchasing a vehicle and already am amazed at the knowledge, kindness and patience of Matt Swope. His customer service is excellent!

This was our best car buying experience ever. We worked with Chris Hoover and he was wonderful to work with. He was very professional and listened to what we wanted. Due to all the issues with the chips and automotive delays Flow Honda is the place to go. They found our daughters dream car in a timely manner. I highly recommend this dealership for your next car purchase.

I have been taking my car to dealer for services in the past 5 years, and never had any problem. Shoutout to service advisor Anthony! He is always friendly and knowledgeable about car maintenance. He let me know what maintenance items needs to be done and never pressure me. He had my car washed even when I forgot to ask! The waiting area is a bit small but is always clean, and there is a McDonald right next to this location. They will call you when your car is ready.

I was impressed with my sales representative Dan Bell’s down to earth sales presence and first hand knowledge of the vehicles. I felt informed, educated and cared for both by Dan and the Flow staff at every stage of my purchase. Thank you Dan and Flow Honda for helping me find my new car!

I had a great experience today at this dealership. Chris Hoover was very attentive and helpful which made the process super easy. He made sure all my needs were met when it came to purchasing a car. I would definitely recommend him to any one. Thank you again!

I bought me a 2022 Blue Honda civic touring, Ryan Smith helped me out and kept me up to date with the delivery of my vehicle. Was my first car buying experience and it was great. I had all my questions answered and never felt pressured. Even weeks later when I got my accessories put on Ryan checked in, highly recommend him.

I have to share our fantastic experience with Matt Swope & the Flow Honda team! My husband and I both agree; this was the most pleasant car purchase we’ve ever had. The dealership was busy when we were there. But Matt made sure we were not neglected! Thank you so much for your honest, genuine, straight-forward manner of dealing with your customers. We are very happy with our Honda CPO CRV and would recommend Flow and Matt to anyone in the market for a vehicle.

I purchased a 2019 Honda Accord this weekend. My salesman was Dan Bell and let me tell you, it was the most seamless, simple car buying experience!! I’m such a happy owner and they worked to get my budget right on point. I will be a lifetime Flow customer !

In the past two years I have purchased 4 cars from Michael Schmitt with Flow Honda of Winston Salem. Each one was an excellent experience. No pressure, great at presenting the facts and explaining every aspect of the transaction. No hassle on test driving each vehicle. I highly recommend both Mr. Schmitt and Flow Honda of Winston Salem. Also, their service department is great. Easy to schedule an appointment online, a courteous staff, and if the stay is overnight, they provided a loaner,

Korban Faircloth did an AMAZING job helping me find the right vehicle for me!! I went with something specific in mind and he helped me see 👀 that a Passport was what I needed instead! Both my husband & I agree that this is our favorite vehicle we’ve had over the past 37 years!!! Korban did not pressure me but educated me on what was available and what I might really want :) ❤️ I highly recommend him to anyone looking for someone to HELP & guide you through the process of getting your next vehicle!!!! Thanks Korban!

I recently bit the perverbial bullet, and bought a 2017 Honda Pilot. With the market as crazy as it is at the moment, I was glad that their price was no over inflated. In fact, it was average of all the other dealers. The experience was excellent. They took my old beater kia on trade and I got more than what I thought for it.When I took delivery of the vehicle, they had it washed and waxed up, and the inside spotless. A gentleman was even there to show me all the tricks and gizmos of this new fangled auto.Even though it was after closing, he stuck around until my questions were answered. Very impressed.5 star service. No question.

Their service department was excellent! I do not remember who helped me with scheduling, but they were courteous and were sure to have the parts needed unlike other Honda places I had tried scheduling my recall repairs at. Drop off and pick up were easy, and Ryan was exceptional at keeping me up to date! I will definitely come back here for my service needs when I am in town!

Dan and Blaine were awesome to deal with. Showing me all of the features on each car. I never once felt pressured and they were very patient and answered every question. Give these guys a chance when looking for your next auto.

I bought my third car in 15 yrs. at Flow Honda today. It was a great experience! Exceptional customer service with no “haggling” over price. Demerias and Dan were professional and courteous.

I just bought 1 car for my son from Jack Long at Fow Honda Winston Salem. Service was impeccable. He was courteous and knowledgeable. The whole staff was wonderful. I received a good deal!! Buy a car from Jack Long

We had good experiences during our two visits to Flow. Matt Swope is top-notch: friendly knowledge transfer and patient with us, without any pressure. He gave us the facts, answered our questions, and never rushed us. We recommend others to ask specifically for him when visiting Flow. Happy with our purchase decision.

I’ve dealt with some shady salesmen in my years, but Matt S. handled my experience with excellent customer care and provided nothing short of a superb experience. I’ll be coming back and recommending this salesman to my friends and family

Juan Medina and Kalyn are the best team to work with! I have purchased over 3 vehicles from Juan in the past and i will always continue to see him when looking to purchase! Kalyn was an amazing PES and helped me with everything i needed! I am super happy with my purchase and i will continue to buy from Flow Honda. Thank you everyone!!

I had an excellent experience buying a used car from flow Honda. I found the car I wanted that was located at another location. Michael Schmitt was able to get that car for me very quickly. This could not have been more seamless and Michael made the process very pleasant. He goes above and beyond for his customers and tries to help as much as possible. He has great customer service and is very knowledgeable. I highly recommend Flow Honda and I believe Michael is one of the best salespersons I have ever dealt with.

Jack Long made it so easy and we even received our car early. Thanks Jack for getting our 3rd car from Flow Honda.

I had a great time buying my car with Jaime Sanchez. He was pleasant, patient and diligent. I appreciate his information on the car.

When I walked into the dealership I was warmly greeted by Matt Swope. He helped me through every step of my car buying experience. He was very patient asking me what I was looking for and provided information about what inventory was available. I was surprised by how simple and organized the dealership was as a whole. The Honda team there worked together to insure I had a great experience! I will definitely refer my friends and family to do business with Matt Swope. Thank you for a great buying experience!

Weve bought from various Flow dealerships over the last 15 years and always had a courteous, professional experience with them. We bought a car yesterday from Korban Faircloth at Flow Honda in Winston-Salem and cant recommend him enough. He listened to our wants and needs, asked a few questions and started listing cars in inventory that matched our specs. He was extremely friendly, helpful, and knowledgeable about his product and when we changed our minds in the middle of discussion, he handled it with no muss or fuss. The other people we dealt with during the process were all friendly and helpful also.

Amazing experience special thanks to Matt T Swope, he made this dream a reality for me. Also during this experience he made sure i knew what i was signing for and making sure i was comfortable. Never in my car buying experiences have I had a seller call me “family” and that’s exactly how he treated me!. Thanks again Matt T Swope!.

Chris Hoover was a great salesman with exceptional knowledge of getting affordable rates and long-term payment options. I highly recommend him for anyone interested.

Noah, Ryan and mark did an an amazing job helping us buy our new odyssey!! If I could give 10 stars I would!Hands down the best Honda dealership around!!

Easy and seamless transaction. Matt Swope was terrific and easy to talk to and helped us get the car we wanted!!! Would definitely recommend.

Experience with Chris Hoover made the car buying process a breeze! The way he actually cared about my purchase, the small details, and more truly made me very comfortable with a serious situation! Thanks again Chris Hoover at Flow Honda in WS… you’ve got a customer for life!!

After a frustrating initial experience trying to buy a used car from Flow Honda, they were able to recover me as a customer. Dave Langley helped smooth things over and ultimately I negotiated a fair deal and purchased the car.

Matt Swope was great salesman making our car buying experience the best. Loving our 2022 pilot special edition.

We bought a Honda from Korban back in April and he was amazing to work with! Our car is everything we wanted and has been so great! We will definitely buy from Korban and Flow Honda again in the future!

Called them twice. They called me several times to secure a deal but since I didn’t want to finance with Honda, a deal never came to fruition. Once I said I had my own financing or would pay cash, no call back. They lost a sale and do not care because of the loan kickbacks they get. So, if you’re paying cash or using a different financial institution, forget dealing with them. They’ll say a manager will call you back and it won’t happen.

This was my first time purchasing a vehicle, but the staff (specifically Bill, Mia, Ashley, and Amanda) at Flow Honda made the process easy and understandable. My situation was complex due to complications with my trade-in and my desire to register/ title my new vehicle in a state thousands of miles away, but the finance and compliance staff worked hard to make the process seamless.I never felt like the staff was trying to sell me things that I didnt need, and they were even responsive/ accommodating when I unexpectedly needed to cancel my VSC a couple weeks after purchasing my vehicle. Overall, I felt the prices were fair and the people were trustworthy. I’d recommend this dealer if you are looking to buy a new Honda.

I bought a 2021 Honda Accord Sport on September 10th and could not be happier. I checked with several different dealers, and they told me that car manufacturers were discontinuing cars in favor of trucks and SUVs and that new cars were being held up in production because of the lack of computer chips. But 10 minutes with Jaime Morales at Flow Honda and I found exactly the car I wanted. I traded in my 2008 Ford Mustang and got good money for it. The Accord takes the hills and corners as well as the Mustang does, which was what I was looking for. My brother-in-law, who owns a Honda CRV, came with me and was impressed with both the car and the operation. Also thanks to Jonathan, who got me a great deal financing the Accord.

I just purchased my second used car from Flow Honda. The first was purchased for my son when he turned 16. He recently had an accident that totaled the car so I returned to Flow Honda and found another car that is perfect for him and in exceptionally good condition. Korban Faircloth was our sales associate and he was exceptionally helpful! I was not in a position to purchase until we had the information from the insurance company. He was helpful in trying to find ways I could go ahead and purchase the car, but not at all pushy. If youre in the market for a car (new or used) I highly recommend both Flow Honda & Korban Faircloth - you will not be disappointed.

Awesome experience buy my 2019 Honda CRV from Michael Schmitt. This is the second car I purchase from Michael. He cares about his customers and is trustworthy.

It was a very unpleasant experience. If our daughter had not wanted the car so badly, then we would have left! The salesperson was not competent. Additionally, the person in finance tried to give us a hard sell for things we did not want. The pressure applied was unnecessary and rude! The two folks directly helping us tried to sale the car to someone else as I was going to pick up a cashier’s check to pay the down payment to them. Total disrespect!! There was no regard for our word! Lastly, the car was not detailed, it was brought to us dirty as well. I would never do business with Flow Honda again!!! Poorest buying experience of my lifetime!!!

Jaime and Luis were very helpful and organized with my used car purchase; very professional; it was a smooth process;

My mother Crystal went with my grandmother Donna Isaacs to flow Honda and Matt Swope was an excellent sales representative to say the very least! He was extremely professional, kind, helpful and friendly to my family. Buying a new car is something that can feel very intimidating especially for my grandmother in her search for something safe but enjoyable to drive. Matt exceeded in finding exactly what my grandmother has been looking for in a car while also having such a winning personality! It was a successful purchase & overall experience to say the least. My family specifically my grandmother highly recommends investing in Flow Honda of Winston Salem for all of your car needs. Thanks Matt Swope!

I could not be more impressed with my experience at Flow Honda! As a first-time car buyer, I was nervous and overwhelmed with making the right decision. Korban Faircloth helped me through the entire process; he was patient, friendly, and knowledgeable. He listened to my preferences and helped me find a car that worked best for me and my lifestyle. I definitely recommend Korban and the team at Flow Honda to anyone looking to purchase a car in the future!

Bought a 2021 Accord here over the weekend. It was my first time purchasing a car, and the salesman, Korban, was very friendly and patient. He was very helpful in getting me a good deal and in going through the whole process. 5/5 would recommend Korban for other 1st time car buyers.

Korban Faircloth at Flow Honda set us up with our first ever new car! We couldn’t be happier with the service and care we received and are beyond satisfied with our new 2020 Honda Fit. Thank you Korban!

Korban Faircloth helped me trade in my 2019 Honda CRV and get myself into a 2021 Honda passport and I am in love with it! He was extremely helpful and provided me with pricing options for many different cars and helped me choose the best option. He was quick to respond and was a pleasure to work with. Johnathan and Marva were also amazing! I could not have asked for a better car buying experience!

I am a very happy customer of the Flow Honda in WS on PetersCreek Pkwy. Sales Associate, Chris Hoover was phenomenal, patient and advocated for me to get the best deal possible. (You know woman can get hustled sometimes!!). But I really appreciate him and his outstanding service. And the lasy at the front desk was very nice as well.

Had a very pleasant experience at the service department- I was in and out in a timely manner. My service advisor was Hector and he was great, super friendly and knowledgeable. Will def be going back to see him

Chris Hoover was an amazing help drove off with a new car in a matter of minutes staff is nice and friendly and clean bathrooms

I worked with Korban Faircloth at Flow on Peter’s Creek and he and the team were fantastic! Before I even came in he sent me details on vehicles and links with pictures and asked me questions to help me narrow down my needs list. He then gave me detailed information regarding what I needed to bring for my trade-in. The whole process was so smooth and seamless that I didn’t feel stressed at all. I highly recommend this branch. They answered my questions, communicated with me when my car was delayed, and have followed up a few times since I bought the car. I love feeling like I’m more than a transaction and Korban and the crew really made me feel important. Plus, I absolutely LOVE my new car!!!

First service on my Passport. Called and made appointment for same day. Nathan was great. Explained what would be done and kept me updated throughout the whole process.

Bought my only two cars here! Had a wonderful experience with Jack Long. He was friendly, knowledgeable, and thorough taking the time after closing to make sure we were satisfied with our purchase.

Just purchased a used Honda Pilot with help of Lorraine Hamilton. She made sure she knew what we were looking for and found the perfect car the next day --no pressure, just results! Haggle-free prices made the actual purchase easy. Michael Wilson was our paper guy and expedited the process. Would definitely recommend.

I bought a 2019 Honda Ridgeline from Flow Honda about a year ago. The entire buying process was smooth, and there were absolutely no pushy sales tactics. I test drove on the first day and then left. A few days later, I decided to return to buy the truck. Everyone was great to work with, and they went out of their way to make the experience stress free and enjoyable. I highly recommend Flow Honda when looking for a new vehicle!

I made an appointment with them for a warranty recall for my AC. They helped me out and I left with best case scenario and a working AC. Really friendly, helpful, and upfront staff. Tony was the person who helped me. I went to them instead of my local Honda dealer and it was much worth going to Flow instead. Recommend going to them for your Honda needs

I went in to Flow Honda to have a repair done today and Noah my service provider was awsome in getting my repair covered under my extended warranty. He is the best and so pleasant.

Good experience with Jaimae Morales so far - nice to deal with.

Chris Hoover was fabulous! If you are in the market for a Honda, ask for Chris.

Great experience in servicing our Honda..very informative and very professional....I hope it will continue to be a great experience in the future...

We had by far the best car purchase experience ever at Flow Honda of Winston-Salem this week (been buying cars for over 70 years!). First, I cannot say enough nice things about the courteous and informative staff - especially our sales rep Mike Schmitt. He was excellent at arranging several different test drives for us and was always respectful of our time. He gave us the appropriate amount of information about the vehicles we tested - never pushy at all. He made the final purchase process effortless (as did the entire staff including the General Manager Brian Nicolay and sales consultant Jonathan Rossman). The car was ready to go and all the papers signed in about an hour - fantastic job! We look forward to purchasing future Honda vehicles from Flow Honda!

Thomas Owens was very helpful and informative about the proper recommendations for my vehicle and made sure it was taken care of same day

They made sure my car drove brand new, quality work was definitely implemented.

My wife made an appointment to have her Odyssey checked due to an issue with the battery. They asked her if she was going to wait prior to the appointment and she said yes. She gets to the appointment and she was told they wouldnt be able to even look at her car for an hour and a half. I had the same experience with Parkway Ford. I will not spend another dollar at either location. It is completely unacceptable if you offer appointments to wait an hour and a half before even looking at the car.

First car for 15 year old grandson very helpful and and friendly staff

I just had the best experience. In at 7:30am, out by 8:15am.Fixed my issue on my CRV..THANK YOU

There is a sign to the service department that masks are required. However, I arrived 20 minutes before the service department opened and waited outside the bay door. I counted only 1 out of about 7 staff wearing masks, ignoring social distancing, talking right next to each other, and then everyone putting on a mask the minute they opened the doors (and even then one still didnt wear one). I do not want to be around an entire group of people who are only wearing masks because they are forced to, and who obviously are not being safe at all times. If they are doing the bare minimum required by law to save our lives during a pandemic, I am not going to trust them to take care of my car, much less give them my business.

My son decided he was going to buy a brand new car (the 1st by himself) and he found one he loved on the Flow Honda site. He secured financing and insurance before he got to the lot. He scheduled an appt to test drive it yesterday. When he got there, he was told the battery on the car he wanted was dead. They were going to replace the battery so he decided he would still buy it. Then they couldnt find the car and the car with the dead battery wasnt even the right car. He tried to call 2 or 3 times today for an update and could get no assistance. He filled out the online request form and no one called him back. Crown Honda in Greensboro had the same car and color he wanted, so guess what? He bought the car from Crown. He was there less than 4 hours and had test driven, agreed on a price, signed the paperwork AND went to the bank. Flow texted him this evening. He said he isnt even responding back. This was a guaranteed sale. He had his mind made up before he even got to the lot and Flow just let him walk. In this day and time how do you lose a car that has a panic button? Even with 3 lots, all youd have to do is hit that on the fob and youd find the car pretty quickly...... Horrible customer service!

I bought my 2017 Honda Accord in 2018 at Flow Honda. I recently started having issues with my infotainment center where it would freeze. I brought it in twice and still had the issue after I left the second time. I’ve also had other issues with service both times they’ve rotated my tires . I called the manager of the service center to address the issue and he said he’d call me right back. It’s now been two days without a call. I contacted Honda through their site and have had no response. The customer service was poor, it was apparent they lacked communication and I’m beginning to doubt the work was actually done. I’ve been a Honda fan for over 30 years. I no longer have any faith in Flow Honda and I don’t think I’ll ever buy a Honda again due to their poor customer service and quality issues.

This is perhaps the first truly negative review I’ve written on Google, and Flow Honda Peters Creek has earned it. (They’d get 0 stars if it were an actual option.)My mother of 76 years - a mere shadow of the light she once was - went into Flow Honda Peters Creek for an oil-change in November 2020. Meanwhile, she was approached by two associates and they talked her into leasing a new car. First of all, there was absolutely nothing wrong with her vehicle to begin with. In fact...A key to the story is she had driven onto the lot with her shiny blue 2015 Honda CR-V with low miles. They offered her a poor trade-in exchange (thousands less than Kelly Blue Book) for a new car that she’d lease for 36 months, with an option to own by dropping a mere $19K+ payout at that time (thousands of payment dollars later and thousands lost as a trade-in). My mother expressed how confusing the whole process was, and how she felt pressured.” When I ask details about the lease, she still expresses clear confusion, which Flow Honda would have clearly been able to observe.After spending a few hours there, and having sat with several different departments (thereby laying smokescreen that makes it difficult to implicate responsibility on any one person), my mother left the parking lot leasing a car. Instead of owning the car, as my family has always done, she was cajoled into a less savory option. AND they got her 2015 CR-V in exchange, which they then sold a few weeks later at a wonderful mark-up. I sure hope no one has bragged on Flow Hondas lot about this “customer steal”.Many conversations with management and “apologies” later, there’s still no satisfactory option for my mother.My advice: keep your wits about you and, please, don’t go to Flow Honda if you’re not in the best mental state. Shame on them!

Paid 500 dollars for a tune up and fuel injection cleaning. They forgot to mention my engine air filter needed to be changed. Had to go to precision tune because my car couldn’t breathe. This was my first bad experience

Brought Honda Civic in for A/C condenser leak that was under warranty. Anthony and team fixed it no problem without magically finding something else wrong that just happened to not be covered under the warranty. Will drive the extra miles from GBoro to have my car serviced here again.

Amazing place. Dealership is a little weird. Gotta walk down a hill to see the new cars but good selection. Jonathan Rossman and Bill (cant remember last name) are amazing and helpful salesmen. Got a Beautiful Aegean blue civic sport and im loving all the features. Thanks guys 🤘

The sales team was very helpful, Juan specifically. I throughly enjoyed my experience.

Amanda and her team at Flow Honda were great! They helped us through this car buying process, answered all of our questions, and made sure we received the best customer service. We recommend them to everyone who asks us where we got our new car. So thankful and happy to have the CR-V we’ve always wanted!

My wife & I love this place & the employees so much that we are repeat customers! We bought a brand new 2011 Honda Civic that lasted us almost 9yrs & just recently purchased a brand new 2019 Honda Insight lx that were completely in love with!Dashrara is an easygoing but also very knowledgeable salesman. I appreciate the fact that he wasnt like most salespeople that absolutely smother any customer the minute they arrive! Lol

Very efficient and prompt with their appointment schedule and service.

Service department review:This was my first experience at Flow Hondas service department. I just purchased a 2019 Honda CRV from another Flow dealership. MY TPMS light came on while we were at the beach so I took my car in to Flow Honda off peters creek pkwy. Lex, the service adviser that helped me was wonderful! He was very friendly and informative. H explained everything to me and made me feel welcomed. He explained the process and even the details like the customer waiting area. He was very thorough. I will be asking for Lex every time my vehicle needs servicing. Thank you Lex for making my first experience at Flow Honda a great one.

I had fantastic service at Flow Honda in Winston Salem with my secondlease from them. Amanda was the sales person and she was excellent!Every member of the Honda staff who took part in my lease were veryprofessional and helpful! I would like to add Jocelyn and Ashley to excellent service and help!! I have another name to add for excellent service. Michael Martin emailed copies to me that I needed for DMVright away!

Dont do it! Once they get your money theyre done with you. Had a couple of small easily resolved issues that they did not care about after the sale. All they want is your money they dont care about anything after that.

Flow Honda delivers top quality service! Ive been more than pleased with my vehicle. My salesman, Lex, was exceedingly knowledgeable and courteous, and his first priority was clearly matching me with the car that best suited my needs.

Matthew Wilson was great to work with when we purchased our car last week. Would recommend Matthew to my friends and family.

Wow I’m really saddened to write this. I bought my first and second cars here about 6 years ago. I am a single mom and was upfront about my special needs. If they couldn’t be accommodated then no big deal just don’t waste my time.The only reason they got two stars was negotiating was fair and easy. The people *except the receptionist* were kind. The lady at the front desk was just rude. I’m front the north and so is she so I’m not mistaking her “Yankeeness” for rudeness. She seemed bothered I walked in the door - only to continue with a personal conversation shortly after on her phone.The sales man was nice but clearly not informed by internet that I had very little time.After we agreed on pricing and I left the dealership they forgot about me. It felt as though they didn’t need the sale. Still haven’t got a phone call back. It was like I was begging them to sell it.So I called Crown Honda 15 minutes before close and within 30 minutes they beat flows price had financing ready to go. This was all with me verbally telling them what I needed and they left 10 minutes ago dropping off my new car for me (I live in Winston). I still haven’t had a return call from Flow....and my last text and voicemail was I was ready to move forward. I was told I would get a call last night or this morning. Still nothing.

Is it the new normal that you cannot ask a service advisor a question? Why are you sent directly to someone to schedule? I may not need to schedule. In the early 2000s I purchased an Accord from Flow and received excellent customer service, from the sales experience to the service department. Purchasing again in 2020, I can say things have changed, and not for the better. I have had multiple encounters of the same. I am thoroughly disappointed. And Im certain my car/account will be flagged because of this entry, but willing to take the risk in hopes of improvement.The exception to all of this is the body shop. They are excellent to work with!!!!

I am writing this review because I had to.The overall experience was good. I didnt get the Mazda I wanted because they wouldnt allow me to trade in for a Mazda but then Jonathon pushed me for a brand new Honda Civic, in which I had to say no TWICE because I am not a Honda fan (no offense to Honda lovers). However, if I said NO once.. that means NO. If I have to say NO more than once... its the end of the road. No deal. I was unfazed but felt a little disrespected by that.... That was the sole reason for three stars.However, I am thankful they had a young woman named Cat that helped interpret with all the best she could that made things smoothly. She was a really nice person and I was impressed. Overall, the people there is really friendly. Just watch out for PUSHY salespeople.If you guys are looking for brand new Hondas, I RECOMMEND them. If you are looking for vehicles other than Honda... Just hope theyre willing to work with you... especially the banks as theyre the ones making decisions (stupid, I know.)Just disappointed the deal didnt go through, but if I am a huge fan of Hondas, Flow Honda WILL be the only one location I will buy Hondas from. Otherwise.... I wouldnt go back.

Scheduled an appt for oil change this morning and when I get there they say its gonna take 2 hrs. Why do appointments?? Very disappointed with the attitude of service tech as it seemed he could care less about me being there

We called and made an appointment to come look at two different cars. One was there, the other was at our other dealership and then it was just sold today. The salesman, Jaime, didnt want to talk to us, just gave us the key and went back inside. After the test drive he was sitting with other people and one of his team took the key from us and went and talked to a manager. We were left standing in the middle of the dealership completely ignored. The car was exactly what we wanted but nobody in the dealership was interested in having us buy it. 5 minutes standing around thinking someone would get back to us, we decided to look at other cars. 10 minutes of doing that and a guy came out, Terry, a very nice guy and asked us if we could be helped. By then I wouldnt give them a nickle of my money to save my life. We were totally blown off by this dealership. Even after we called, made a reservation, showed up on time and had a check from our bank in hand.

Wow. Just wow. Speechless service. Competent care. Right reassurance.Jack Long and Michael Fam are excellent. No matter what dealership you prefer, this facility blows yours out of the water. When you walk in, you are greeted, taken care of like family, and are given the absolute best service possible. The team here makes sure that you are comfortable and pleased with your service. My family and I have been visiting this facility for many years now, with our entire family purchasing a combined total of 32 cars as of today. Whatever problem, issue, or concern you have with purchasing a vehicle or receiving repairs, you are guaranteed to receive updates, multiple opinions, and the best plan or route (no pun intended) for your needs, not theirs.The atmosphere is comforting, homey, and reassuring. The doors are always held open for you, fresh coffee glides through the air as you are seated in a calming lobby while you wait for your car or paperwork to be processed.The test drives are extremely pleasant, especially with Jack Long in the passenger seat, and the entire experience of purchasing a car through him and Michael Fam is the best I have ever experienced. Jack’s the kind of man that knows what his customer needs, not what they want. ;)The finance manager Michael Martin is also amazing. He has a great sense of humor and will make sure your paperwork is filed perfectly and accordingly.If you are getting your car serviced, Richard Barco is the man. When I had to get my skid plate repaired, he got down on the ground (with his professional clothes btw) gave me his opinion, and treated my car as if it was his. I am glad to say that my skid was repaired, and came out cheaper than what I was quoted for over the phone. Throughout the entire process, I received text messages during my wait to update me on my repair service, in addition to remind me to text him back if I needed anything during my visit. It is apparent that customer service and reassurance is present within the work ethic of the employees here.If you are looking for a dealership that will treat you and take care of you like family, in addition to giving you the best deals and working around your needs, concerns, and preferences, this is the dealership you want to be at. If not, then you’re missing out. On a lot.

For a first time car buyer I cannot recommended anywhere else to find a perfect vehicle to match your needs and budget except at Flows. The process was quick, individualized, and stress free. My consultant Will Conrad as well as Dustin Johnson did everything in their power to make sure I got the vehicle I wanted at an affordable price. The amount of services available are unbelievable! They do everything from making sure your insured to having a clean, detailed car that has a full tank of gas!!! A special thanks to Mr. Conrad for helping me understand the process throughly with honesty and making sure I received all services possible while finding the vehicle I wanted!! Very friendly, professional staff and environment! Today I drove away in my first purchased car, a Honda Civic 2016. I could not be more satisfied and ecstatic!!! Thank you again everyone!!!

Our sales representative Juan Medina did a fantastic job with our purchase of a 2020 Honda Pilot. We needed a vehicle that seated more people and the Pilot was the perfect choice for us. From start to finish, Juan and Flow Honda were great. Fair pricing, treated us well and made the car buying process painless. 10/10 would recommend Flow Honda in Winston Salem.

The experience was fabulous. The completion of the paperwork was seamless. Mario was excellent and very personable. I really appreciate his honesty and his experience. I had a very good purchasing experience. I would defiantly come back when I get ready to purchase another vehicle.Kendal Baron

Mr Johnson, our salesman was great to work. He wasnt pushy like some are. After telling him what car we were looking for, he picked out exactly what we wanted. The young lady that helped us sign our contract was helpful and polite. We have driven Hondas for many years and will continue to. Loving our new Civic.

I just called and verified, they have an admin fee of $600.00. Look...tax, tag, and title cost $75-100 at most, especially for used vehicles. A friend told me they were trying to charge this admin fee, so when I called to verify that they do, I told them to go somewhere else. No thanks. Thats just another way for them to take money from you, or haggle on the price but add on this fee so they can still make the money out the door. Just deceptive, and dishonest from a huge brand like Flow. Disappointing to hear.

During December, 2020, I settled on purchasing a new 2020 Honda Civic coupe, Touring trim, which Honda no longer offers. Having located only two Touring coupes on the entire eastern seaboard, I drove from DC to Flow Honda in Winston-Salem, NC because they had one in silver metallic. Their online preparation, service, professionalism, communication, and straightforward manner were very much appreciated. I would not describe the final dollar amount as a great deal, but it was OK, especially given that there were only two Touring coupes available within a reasonable distance. I was impressed by Flow Honda employees knowledge, honesty, and ability to articulate the details, clearly and concisely. I would recommend them to friends and family without hesitation.This is our fourth Honda and our second Civic coupe. If you can live with two doors, then you might want to take a test drive, while you still can. The turbo-charged 1.5 liter engine and CVT transmission is a very well balanced system in the coupe. Some folks have scoffed at the CVT transmission, for various reasons. But in the Touring coupe, the combination works. We traded in a 2018 Civic coupe LX that we really liked. But the Touring and EX models are much better.