I bought LensCrafters way overpriced glasses thinking theyd at least get here faster than ordering inexpensive glasses online. They told me a week. Not the best, but fine. The new promised date is 15 days out, apparently they should have told me 10 days to begin with, and the middle aged woman with shoulder length brown hair who was working at 8pm on 10/27 was very condescending and rude when I expressed that I was unhappy and cant see with my backup glasses. Promise date doesnt mean anything because theyll just extend it without telling you, and when you inquire where your glasses are theyll act like you are the problem. Disgusted.

I took my glasses in for repair. One of the rubber pads had broken off. They fixed it in less than 5 minutes! Excellent service!

The staff is super helpful and the selection of frames is great! I purchased 2 frames and didn’t like one of them. The associate who helped me advised of the 30 day happy policy. I upgraded my frames to Gucci and got my new glasses a few days later. I’m very happy with both frames. 🤓🤓

Barbara is the best ophthalmology technician I have ever known. Both my husband and I trust her with every aspect of our eyeglass fitting and adjusting. Her years of experience show and are valuable to us. We will continue to seek her help. Thanks Barbara!

Each staff member was kind and welcoming. They greeted me upon arrival and helped me when I needed it. They made me feel comfortable like I had known them forever.

I had an excellent experience at LensCrafters. They immediately greeted me and quickly got me to my appointment. The gentleman who helped with the first part was friendly and personable. The doctor was well informed and answered all of my questions. Judy was very kind and enjoyable to talk to. I am very satisfied with this location and their customer service.

Super fast and professional service. The whole experience from start to finish was streamlined and personal. Love this place!

I made my appointment a month in advance. The website had me put in my insurance information when I made the appointment. The insurance was accepted then. Now, I walk into my appointment, and fill out half the paperwork, just to find out that they dont accept my insurance.If you dont accept an insurance, then dont accept it on the website when said appointment was made.This was supposed to be a birthday gift to myself, because I havent had an exam in over 10 years, my glasses are hot glued together, and my 8 month old keeps re-breaking them...so yeah, I really needed that appointment.

Barb was very professional and knowledgeable. She helped me pick out the perfect pair. I have a small head and most glasses that I had picked out were too large and made me look crosseyed. She directed me to the smaller frames and they were really adorable! Thank you Barb!

My 2nd pair of glasses broke. I went in and asked if there was a frame I could possibly purchase since I am legally blind and need them. The woman told me very rudely that no that can’t be done. So I decided to look at frames and she literally sat in a chair crossed her legs and watched me the whole time. I found a frame I liked that fit well. I asked her how much a pair with progressive lenses would be. She literally told me I couldn’t afford them and to take a picture so that when I could I would know which ones they were. I walked out feeling 2 ft tall and thoroughly insulted.

Estevan was amazing!! Dude made it all worth it! Very professional and caring!

JayR was extremely polite & helpful! His demeanor towards us is why we stayed and continued with our purchase. Thank you JayR !

Great service, and the 2 pairs of glasses came faster than expected!

My glasses arrived quickly and when I picked them up, the staff was very helpful and friendly.

Esteban was fantastic. Give that man a raise

Mary Claire was so incredibly rude to me, my daughter(15) and my husband when we came in for an appointment. We walked in, stated we had an appointment and she seemed exasperated that we were there. She treated other custumers like garbage in front of us as well. While we waited, my daughter tried to pick out prospective glasses frames... Mary ran around and told us we shouldnt touch anything we didnt want to buy and behaved like we were stealing stuff? She also loudly complained that they must disinfect anything we try on... my daughter did not want to look for frames anymore.It took 2 hours for 2 eye exams without dilation. The doctor didnt see us until 30+ minutes after our scheduled appointment times.Mary changed her tune when she realized (as we were checking out with a different employee) that my husband and I are Veterans. She tried to act chummy and thank us for service etc. It was such a transparent shift in her attitude and it was insulting.The other staff was very nice but seemed like they were new to the store or too swamped to keep up with customers. We couldnt even pay or run insurance info until the next day because the stores computers didnt work.We left tired and frustrated and not wanting to return.

Mary Claire and Estevan were rockstars! Broke my lenses today and they saved my bacon by getting them put back together on a Sunday of all days! Thank you both!

Very professional, straight forward and great advice

I bought 2 pairs of glasses a few months ago. The lenses developed stress fractures twice in one pair before they were properly fixed. Now the other pair—a different brand and style—has done the same thing. Everyone is very nice, but the quality of the lens fitting is unacceptable.

Great service very friendly and professional service.

This five star review is exclusively for the excellent customer service that Hannah provided. She went above and beyond, taking her time and patiently explaining all options and eventually price breakdowns. It was the price that prohibited me from making the purchase but I highly recommend Hannah and hope she gets a raise.

Very Good Experience. Excellent Employees

I really should have read all the negative reviews before I went in to Lenscrafters at Coronado Mall. I ordered my new glasses at Lenscrafters on 5/3/21 and was helped by the Assistant Manager Concetta. I have to say Concetta is a pleasure to deal with and I wished she was the one to handle my issues when I returned. On 5/8/21 I received a notice saying my glasses were ready to be picked up. I came in that day and had the frames adjusted since they didnt fit right. Turns out I had to come in 3 more times to have the frames adjusted. The 4th time was on 5/14/21 and the only person in the store was the Store Manager. I explained to her that the frame temples keep riding up about half an inch above the ear and I have to keep pushing them down each time. I advised the Store Manager that this was my fourth time I have had to come in to fix this issue with my frames. Her response was to use my finger and push the temples down. What an ignorant thing to say and she continued to speak to me as if I was an idiot. This Manager took a bad situation and made it worse. A good manager would have first apologized for causing me to have to return 4 times to have a simple adjustment made and then she should have solved the problem once and for all. She has absolutely no idea what customer service is all about and she definitely needs to return for training on how to deal with negative situations with customers. If she hates dealing with customers she should not be in this business. Today, 5/15/21, I decided because of this Managers attitude I do not wish to deal with Lenscrafters any more and I returned the frames and got back my $477. I will never return back to Lenscrafters or recommend them to anyone. By the way, I went to Visionworks and bought the exact same frames and lenses and it cost me $100 less than Lenscrafters and the temples do not slide up on my ear!

We placed an order for frames and lenses. The staff was great and the service was great. 1 week later the State issued a health order which shut down Coronado mall where the store is located for two weeks. Within days I received a text that the glasses had arrived and was given a phone number to call. I called and there was no answer nor was there a message about the status of the store. After the health order was lifted there is still no answer to the phone. The website shows they are temporarily closed. I called the Santa Fe store and they confirmed that the store is closed. I tried calling the customer service number for their corporate headquarters and could not find a human to talk too. Cant believe that a world class optical company would operate this way.

Judy was quite helpful and honest. I appreciate the cleanliness of the store. Thank you LensCrafters.

Worst place ever to get glasses. Horrible customer service

Very courteous and professional, able to review all of my options including coupons and insurance. Held my quote for weeks and changed it when I asked for a review of it. Gave me great customer service and I was not pressured or rushed to make a decision.

Straight stuck up rude unhelpful staff

This took forever to complete and I really needed new glasses because my eyes had changed so much. It took 3 tries for them to get my lenses right. After the 1st try, they contacted my eye Doctor at Lovelace. He modified my original prescription, but LensCrafters WOULDNT LET ME HAVE A COPY of the revised prescription that came from my own doctor !! So LensCrafters has my current eye prescription, but I dont. This is UN-acceptable.--> I think I can do better by going to a different lens provider next time...

KUDOS to JUDY who is absolutely phenomenal!Ive seen all the awful reviews after I already went and dropped off my prescription and paid for everything and waited for my finished glasses. The reviews scared me and i was worried Id encounter an experience like a lot of these other bad reviews. I have to say I am relieved that my experience was pleasant over-all. My glasses were done within like, 3-4 days. Ive dealt with Judy each time and she made each experience feel personalized and her customer service is pristine. She greeted me by name each time (hence the personalized experience) She noticed i didnt come in when i said i was going to so she acknowledged this and made sure everything was okay. Great conversation, I learned that she went to school with my boss and she just made the whole experience very personalized and pleasant. Judy should be recognized by her superiors for her excellent and quality services and she should also feel proud of herself for being a wonderful person in general. Thank you, Judy for a wonderful experience and I hope every other associate sees you as an example of what excellent quality customer service should be.

Excellent friendly service, sanitary precautions were above and beyond. This was the first time going to this specific location, it will definitely be returning in the future.

The gentleman that helped me with the purchase of my glasses was very professional, nice and very helpful

BEWARE!!!!!! I brought my prescription in to this store in January, 2020. I picked out frames and lenses of which I paid $360 over what my insurance would pay. All total it was about $10 shy of $1000 for my glasses. First, they didnt call me when they were ready. I called around 3 weeks after ordering for them to tell me they had been in. Why no call? I couldnt see anything with these progressive lenses. I went back to my optometrist for my contacts and he looked at the lenses (after I told him I couldnt wear them). He said they look like the midrange is too low. He wrote a new prescription and I went back to the store. I spoke with Theresa, whom I liked, and she said my measurements were 5mm off! I asked her if it was prudent to apply the new prescription with such a difference, and she said yes. I got them back. Again, they were off. The distance was now off and wearing them was giving me vertigo because the bottom of the progressive lenses was so high. I also noticed that the wide angle progressives that I bought, were now narrow. That was at least a hundred dollars up-charge so I didnt get the lenses I paid for. I clarified this with my optometrist. He agreed. I called on March 13th, just before quarantine. A girl answered, told me to come in to the store from the west side and I asked if there was a manager there. She said yes AND HUNG UP! I called back and got Judy. She told me that that girl was also a manager...why didnt she say so. I call BS. She told me that she thought the conversation was over and that is why she hung up. In what reality does someone not ask if you want to speak with the manager if they ask that question? I tried to tell her what was wrong and she proceeded to yell and talk over me. She became belligerent and I hung up and called corporate immediately. I told them I record my calls. I sent both calls to them. The next day I heard from the regional manager who offered me the world and told me to only deal with Theresa. I called the last day before quarantine and spoke with her. I told her I was on my way and got there within 20 minutes to find they had sent her home. The first day they opened after quarantine, they said Judy wasnt back yet and they didnt know when she would be. I NEED MY GLASSES!! I have been given the run around by the website (that they send you to for complaints). The website turns around and sends me back to the store. REALLY? I have all of my correspondence through chat, phone, and email. I am returning the glasses, reporting them to my insurance company and I better get all of my money back or I will file fraudulent charges with my credit card company. BEWARE!!!!!!!!!!!!

Every time my son and I have come to this store for his glasses we have been helped by Mary Claire. I’m not sure if she is just overwhelmed, maybe unhappy, etc, but she will snicker or giggle at you and kind of roll her eyes at you if you have questions that she feels are unintelligent. She really makes you feel like you are beneath her. I thought maybe I was just imagining it but my son made the same comment to me about her behavior after our last visit. He even tried to be nice to her as we were leaving telling her thank you and to have a good day. He didn’t get a response back. We will not be going back to this store in the future. I was able to find the exact frames that we were looking at for $120 online and LC was charging us $270. I was able to get lenses the same day for $170 at Eyemart and LC was charging us $260 with a 50% off coupon and there was a 7-10 day wait. No thank you. We have given this store all of our business in the past. We have no interest in going back.

Scarlett made my visit very simple and easy. She also explained everything to simple how it is. I appreciate her customer service. Definitely a returning customer

My first experience here was impressive. I was hesitant because I thought it was pricey but I got an excellent product at an excellent price

I went in today with my girl friend and had a great experience. The prices are great and the staff member helping us did a great job. He explained every little detail and didnt push products on us. I definitely recommend this place. Ask for Michael

I went to this place not knowing what to expect..At first when I walked in She greeted me with a pleasant smile and welcomed me.Not only that she was nice to me but she was vary beautiful her name is Judy. She was exstreamly nice and was vary helpful..She explained to me everything..Im vary pleased with this place..I wish there were more people like her. I cant wait to go back there I just have to wait 7 days when I pick up my new glasses...You wont be disappointed on how they treat you..

Great customer service, I knew I had made the right decision coming to Lens Crafters today. Can not wait to get my new glasses, thanks to all of you fabulous staff members. Thanks again, Cindy Hinson

Update: Worked with Michael today and he did a great job explaining my benefits to me and helping me select the right frames. He didnt push to up-sell me on unneeded lens upgrades and was very friendly throughout the whole process. My lenses were cut properly and and coated correctly in less than an hour. All in all it was a much better experience than last time.Update: Im going back to this location to give them another shot. I will be very critical but if the outcome is better I will change my rating for them. I will be getting new frames as well so I will see if that makes a difference.Their lens grinder did a terrible job cutting my lenses and did even bother to check their work to make sure it was good to go out to a customer. Now it has been almost 3 weeks and Im just now hoping to get my lenses recut today. This place is not friendly and completely non-helpful. I will not be coming back as long as there are other options.

A girl named Shannon is absolutely the best, I went in there and she went above & beyond to help me! She is the reason I am going to come back and do more business

Super nice and knowledgeable employees. Quick service, great selection, great prices, I will be def be back.

It was important to my job that I receive my new glasses asap. I cant work without them. I tried to stress this to the person when I placed the order, but obviously failed. I am losing money since the first of the month, I shall NEVER order from this Company again, ever. Delbert Hagan 1/17/20

Terrible costumer service from Judy, not helpful at all. Seems to be in a bad mood, after spending over $600 dlls from LensCrafters.

I really love this LensCrafters. Ive been going here for three years now. They always help me out. They are on it when my frames become available. The staff are also very helpful. They are professional with their attitudes twords me which is critical to me. I highly recommend this location over any of the other ones.

The sales representative was extremely professional and knowledgeable.

Visited today. The crew completely changed. My wife and I were there with our 2 year old daughter. She picked up a frame out of curiosity and we were trying to take it back by gently distracting her. The point is we were on it. If you have a toddler at home you know you dont just yank the thing out of their hands. A lady staff, who seems senior in the management came in without greeting us and say put the frames back. My wife felt embarrassed and said sorry and went harsh on the kid. The kid was sad and went to me when I was trying a pair of frame. She grabbed the pair that Im trying as I held her up. Another lady staff just showed behind my wife and said be careful..My point is, if you care so much more about the frames than your customers, why dont you insure them. If you are so sure that an Asian family with a toddler is gonna impose damage on your luxury frames, why dont you put a sign outside and ban us.I have bought two prescription glasses from LensCrafters in the past and now I regret them.

Super rude and expensive! They made me feel like I was wasting their time even though I was the only one in the store. I will not be going back!

The only good thing about this place is their optometrist. Other than that, every staff member I’ve met seemed rude. They weren’t very friendly and not very helpful. Also, LensCrafters sent me an in-store/or online coupon that was 50% off that didn’t expire for another month, but they refused to take it because there was no code given. However, it was able to be applied because I could apply to my online order. They just refused to look into it. Their glasses are also really expensive. I decided to get a refund on my glasses and get better service elsewhere.

I always shop at lenscrafters for my prescription glasses, I went in today to get a new pair and the girl there was very friendly and professional, I like the great variety of frames they have and prices are very affordable considering that the are name brands. My favorite store!! So sad they closed cottonwood

Been going there and spending tons of money on Ray Bans glasses for my babies for several years. Never going back again after the last experience. The lady was so incompetent that I had to repeat my daughter’s name at least 4 times. She also rolled her eyes when I asked her to help readjust my daughter’s glasses. When I spoke with general manager, I was told “sometimes we just don’t understand the name, so we have to ask again. I do it all the time.” Really? No other ways to be more efficient and competent? And of course if the GM is like that, how can her employees be any different? What a waste of time and money!

Marie Claire is the worst sales person there. She is lazy and has no clue about glasses. The other ladies there are great. Marie Claire does not need to have a job in customer service she would be a better prison guard.

Sales manager was not helpful with issue with bill. I asked for a manager and was told it was not a matter of authority. Asked for number to home office and was told they dont have one! I called other location at Cottonwood and was told it was an easy fix but would have to be done at original location. Very unhappy with the poor service.

They fixed a loose screw on my sunglasses for free and it was quick. Thank you!

Clerk who made personal call while we were waiting told us 30 minutes blah blah mumble mumble .....well it turns out it is 30 minutes per lens. Ridiculous service. The new guy from Baltimore is great......not worth going there, however.

Very informative and friendly, had the lenses I needed in store, took less than 45 minutes to get my prescription glasses!

Horrible hours! Never open! Extremely rude!

Its alright, the staff for the most part try to help. They make mistakes like everyone else. My problem is with the guy I think to be one of the managers or something. When I went to pick up my glasses I paid for on the 2nd, the order was wrong, so bout to leave the state for awhile wrong order, we can reorder in two weeks when they arrive you can pay the difference there, or I can give your only back. Give me my money back then, then the guy seemed to get short testy and even rude. Look dude it aint my fault. I aint gonna go twice as long

The staff didnt help me unless I was going to buy something. Didnt even offer for help until I was paying. Glasses are alright for the price. But for the lens I recomend Wal-Marts vision center I saved 100 for my lens without insurance. But anyways the lens are pricey and the staff isnt that great.

Asked someone to gelp tighten my glasses they Bended the glasses so much it broke the next day.

Rude, not helpful, dont waste your money

How do you run an Eye exam & glasses store without an Optometrist? I was told that they haven’t had one for over a year!

Went with intention of buying glasses. Only customer in there. Several employees doing nothing but texting. No help. Went elsewhere.

Staff was great and went out of their way to help me after a bad experience after my last eye doctor. Drove 3 hours to go and will be using them from now on.

Me and my family went here to get glasses and the lady who helped us acting like we werent good enough to be there. I was really disappointed because money was not an issue for me. I make it a point not to do business with people who treat others like that.

The rudest most unhelpful staff. Go anywhere but here.

I was told my glasses wouldnt be in for 3 days, then 3 days turned into 2 weeks. Couldnt even keep my old glasses so Im blind for the time being. Workers did nothing to help with the problem. Very unsatisfied and once my glasses come in I will no longer be a customer of lenscrafters.

Lens crafters does Soddy Work and the Employees are Rude!.

When I asked about charges they told me it was poor insurance coverage. They failed to tell me its because I am out of network with them. Second time I have had issues with them. They are not about customer service.

1 person working.. didnt offer to help. Slow.. didnt care at all. Avoid