This place is a joke!! They dont keep up with your glasses, send empty frames to the other store and Noone calls to let you know whats going on. This isnt the first issue Ive had with them. If you want a headache go to sandia vision. You will get one trying to find your glasses

It says to text or call when you get there and to stay in your car, I texted them that I was there, no response and I waited outside for a while, I decided to just try and go inside and they buzzed me in, I walked up to the Check In area to let them know to check me in for my appointment, I stood there infront of 5 giggling girls for 10 minutes and not a single one tried to help me, they all looked at me and pretended not to see me, the girl closest to me was just scrolling on her computer endlessly and refused to acknowledge me, she got up took a sip of her coffee and then proceeded to go talk to her coworkers about something completely irrelevant like giggling gossiping high school girls while I was still waiting to at least be acknowledged. Finally after being completely ignored, I sat down and a few minutes later I recieved a text that I had just been checked in, they were literally right infront of me and they couldnt take 3 seconds to let me know they were going to check me in? This was not an enjoyable visit, I was completely ignored and everyone seemed to have an attitude, the lady helping me in the end was rushing me and wasnt very helpful, she simply couldnt care less, will not be returning because of the mean girls high school atmosphere.

This location has terrible customer service. They never answer the phone. You show up for your appointment and the door says to call to be let in and then nobody answers the phone. You have to pound on the door and they just look at you. Its ridiculous. If I decide to stay with Sandia I will only go to the Juan Tabo location going forward.

Took my granddaughter for an eye exam, they pur the wrong mono PD number, which obviously is very important. The number that they put was for a grown man, and a large one at that, my granddaughter is three - so obviously that was not going to work. Called and took her back a week later, the gentleman who did the measurement was quite nice but not very thorough because he wrote down two numbers and said it would be the total of those two. Now, I can do math, but isn’t that his job to give me the actual number? We were ordering our glasses from online because it’s much cheaper, I feel like they did not want to help us do that, they only wanted to help us if we were buying from there overpriced selection.

Well I try to contact them for an appointment and well we were having a conversation over text until he/she asked for a insurance card so then I sent them a photo of it and just left me on read never replied I will be contacting the better business Bureau about this because this aint any way to run a dam business especially in the medical field

I am a transportation worker (essential employee) who must travel out of state for my job. The state of NM recognizes the critical services we provide and have exempted us from the 14 day quarantine. After explaining this to them, and after half an hour of holding on the phone in there parking lot, Sandia Vision still refused to see me for a check-up.

Staff is very friendly and attentive and didnt keep my fiance waiting pretty much on time every time!

First time customer. Assistant was great, Dr Estrada was great, but I dont know what in the world is going on with reception. Maybe short staffed or just not trained properly. My appointment was at 1:00. Sign on door says closed. Other sign says call or text when you arrive for your appointment. Voice message closed for lunch from 12-1. Finally after several calls and texts finally got a call. Sign on the door still on closed. Line forming outside... some waiting just left out of frustration. Then checking out I was totally ignored. I dont get it. Im not one to complain, just my experience.

This place is great. The staff are wonderful and very helpful. Denise, I believe she is front desk, is such a friendly person. She took the time to help me and answer all of my questions. I will definitely continue to do business here. The doctor took her time and explained everything she did and why. The people at the optical area were also very helpful.I called to check on the status of my contact lenses and they were able to get me an extra pair until mine came in. Such wonderful people.Will be back for my next exam! A proud customer for 2 years now!!!

Went here with my husband for eye exams and glasses. Eye exam was quick, through the wait was almost an hour past our appointment time for the actual exam. In a few weeks, my glasses came in, but my husbands didnt. Different prescriptions, different frames, whatever i understand why they arent ready at the same time. I go to get my glasses, its the wrong frames. Right prescription, but the wrong frames. The woman helping me was pretty rude and unbelieving when i told her i had ordered different frames than the ones she was trying to give me. She took about ten minutes to go ovet paperwork and confirm with her coworkers i had the wrong frame. Without any apology i was told theyd get the right glasses in ASAP and call me when they were available, i could wear the wrong frame glasses in the mean time. I never got a call about the new glasses. My husband called multiple times about his glasses and each time was told they were out for delivery, and theyd probably be available for pick up the following day. It was almost a full month later that they were available. And on top of that, my husbands glasses are the WRONG prescription.

Sandia Vision Clinic Nob Hill location is this best in town. Kim at the front desk was friendly and explained my insurance coverage to me. Angel the technician was great. Our family saw Dr. Hockett who was thorough, we have never had a better experience. I highly recommend this clinic.

Excellent service. Comprehensive eye exam with great frame selection. Dr. Magnus explained everything thoroughly and gave some great recommendations for eye health. Ask questions about lenses and frames up front since the fees add up quickly even when partially covered by plan. Staff is very helpful and attentive. Save your receipt and prescription for future reference.

Would not recommend. Came to pick up glasses twice and they did not have 1 set both times! These were ordered back in August and it is now October and still have not received my glasses. I will not be going back. They never know what is going on and the wait time is not worth it.

All the doctors and assistants have always been very nice here, and I’ve never had a long wait.

This location is really close to my office. My appointment always starts on time and the staff is very friendly. Exam was efficient and thorough. They have a nice frame selection. Would recommend.

After the eye exam and eye glasses ordered, I was told it will be ready in about a week or two.After multiple calls (more than 10 calls, barely answers) over the time, my eye glasses were finally ready after 5 weeks. I moved to another town and delivery also takes more than a week so I still need to check if I will get the correct one.Girls in Nobhill always answered me that it will be ready tomorrow or a day after tomorrow whenever I called them. Receptionist lady in Eubank seems much more helpful.It is not easy to reach them anyway and you will get the texts from the clinic but never been answered through the text even if I ask them calling me back.Maybe it was due to Covid19? then they should have not told me that it will be ready in a week as the covid situation was ongoing even before my appointment. Poor customer service and I think it is not worth it for the expensive costs.

I wish I could have given this place a better rating. If there were a way to rate the optometrist separately from the office staff I would give her 4.5, the woman who helped me order my glasses also 4.5, and the office staff a 1. The optometrist was very thorough and explained everything, and was glad to answer all questions.BUT: for example, after my eyes were dilated, I was left on my own and told to go look at glasses until they called me for the remainder of my exam. They totally forgot about me and when I inquired, sent me to check out without finishing my eye exam. When I said that they hadnt finished with me yet, I got stuck in a hallway for over 20 minutes until they put me in a room again.When it comes to the glasses, I was very happy with the woman who helped me find out what the insurance would cover, and helped me order my new lenses. It took a little over a week for my glasses to come in because the lab is in NY. When I went in to pick them up, first of all, they had not filled my Rx for sunglasses but instead gave me 2 pairs of clear glasses. The written orders were correct, the staff just fulfilled them wrong. Now I have to wait another week or more to get my order completed. The pair that I did pick up were not clean and still even had the sticky glue from the price tag on the leg. Bleagh. When you have to pay so much for glasses, I think they should be cleaned and ready, just saying.I dont think Ill be coming back to this place.

Pointless place to get your glasses, too expensive and the customer service is bad! I havent had my glasses fixed for two months for the covid19. I set up a appointment for today at 8AM and they are not even here!! Why are u scheduling me at that time if you dont open up at 10AM ? They need to know how to handle covid19, the other day I came to the door to do a walk in and a guy walked out and told me to call the number on there door. They asked me my name and didnt even answer the first call. When clearly I was the one calling from outside, like you JUST told me.. Then he asks me my name over the phone WHEN the dude could have ask for my name at the door!! They dont have there sh*** together at all ! FYI the dude even told me on the phone that my appointment was at 8AM with no response about them not opening up until 10AM .. such a bad place ! Maybe the one near or on Eubank is better then this one!

This place is a joke. Don’t waste your time or money here. It’s a shame because I found the optometrist very knowledgeable and nice however every other person was less than desirable. The girls at the front desk are just that, little girls. They are rude and unprofessional. They sit around and gossip and get real bothered by anyone who comes in or has to interact with them. How dare anyone make them work. The glasses I ordered took 14 days to come in and the lenses were defective so they sent them back which took another 8 days, again they were defective and also had the wrong protective coating on them. The girl I was talking to about the problem was less than helpful offering a refund on the coating not listening to the whole problem. I left settling on an option I wasn’t happy with having no other choice. The girl calls me about 15 minuets later apologizing offering me a full refund after taking a closer look and realizing this is the second time trying to get a simple pair of single vision glasses. Twenty two years of glasses and I’ve never had such a bad experience. A one star rating is too generous. Some people don’t realize how lucky they are to have jobs being incompetent and ungrateful

Had a great experience here and every one is extremely helpful. I would recommend anyone to come here for anything related to taking care of your eyes/vision

I had my appointment last Friday and it went great! Dr. Michelle Cohen was extremely nice and helpful. The whole appointment was professional and courteous, starting with check-in, the exam and ending with my payment. The eye glass personal was also helpful and nice. I can not speak for what others have said, since my experience was totally professional and attentive. I will be going back here for all my eye needs and will definitely recommend this to others.

The girls here are very nice the eye doctor knew I was upset about my baby getting classes she made me feel so much better and then they really helped me out with the payment since my insurance wouldn’t pay for the whole thing but the ladies are very understanding about every issue I brought up they made my trip very happy and I appreciate all the workers fantastic people 😀

I broke my glasses and they got me in the very next day. Prices are very reasonable, and the staff is knowledgeable and friendly. Made it a fast pleasant experience.

I got my rx at the Eubank location, but didnt find a frame I liked there. Great frame selection, staff was helpful to work within my budget. The warranty/repair policy is a nice addition.

The clinic is always decorated in whichever holiday it is everyone is very friendly and helpful I really recommend coming here especially with the variety of glasses they have to pick from, they do speak bilingual which is a huge plus you won’t regret coming to Sandia Eye Clinic on Hermosa st.

I had to switch eye doctors due to my insurance and found Sandia Vision on my insurances website. Im so glad I came here they got me in very quickly and my visit was also very quick here. This will definitely be my new eye doctor!

Office staff is extremely helpful and pleasant. Dr Chinisci is very thorough and informative. Highly recommended this office.

Quick, easy, and very affordable for eye exams. Procedures were explained to me before we began, as well as while they were running. Everyone in the office was respectful and nice. Highly reccomend

I wish I could give this place zero stars this was the worst experience I have had. They promise you all these things and then they don’t follow through. I got both of my boys glasses here. My younger son got his glasses within the timeframe they gave me but my older son had to wait an extra two weeks for his glasses because supposedly they said they were waiting for insurance payment because it was going to cover all the fees. They had called me and told me that Medicaid had approved & I was so happy. When they called me to pick up the glasses they did not state anything was wrong or that the insurance didn’t cover to prepare me to bring payment. When I got into the office the lady was late so we had to wait SO unprofessional, she couldn’t find my sons glasses and was extremely rude. Then decided to tell me Medicaid did not cover and charge me anyways I had told her I got a call stating Medicaid covered & she acted like I was lying. She said my son couldn’t take his glasses if I didn’t provide payment which he had already been waiting a month for them! Both of them cannot see out of their glasses & she didn’t want to check the Prescription. It is ridiculous here!!!!

My husband and I are long time patients. Dr. Chinisci is thorough, always takes time to listen and has a great sense of humor. We plan to continue coming to the Hermosa Clinic. Thank you to the staff for keeping things smooth and effortless.

Omg I went everywhere to find the right frame I wanted in Albuquerque, I finally came here to eye associates and everybody was so friendly and helpful!! I found the perfect frame I wanted they have sooo many frames you can choose from. I love It will be coming back next time!!🔥🔥

I would never go anywhere else. The doctor is wonderful. Convenient location, cute frames, nice staff.

Staff was very helpful to my mom and I. We both love our new glasses! Great service.

Dr. Gerger was amazing. She specializes in pediatric optometry and she was outstanding. She has excellent interaction with both children and their parents alike. She uses simple but genius methods to make the children feel at ease. Shes funny and it feels like youve known her for years despite having just met her. I highly recommend her for your childrens eye health.

The girl that checked us in wasnt real friendly, but everyone else was great! They got us in and out very quickly, and answered all our questions. The woman that helped my daughter pick out frames was thoughtful and patient.

The atmosphere is lovely and the doctors are kind, knowledgeable, and up-to-date on the most current treatments. Staff is wonderful--always friendly!

Our daughter has autism and has a difficult time with any appointment. Dr. Magnus and all staff have always been very considerate and helpful and they go out of their way to make it as easy as possible for our daughter. Great people and very through in a difficult situation.

Awesome customer service. All of the staff is very helpful. Definitely will recomend to others.

I felt at ease at this clinic and comfortable asking questions as well as being told up front all costs for everything. Dr Estrada and her staff discovered I had the wrong prescription in one eye! All the while, I just thought my eyes were deteriorating and had found the clinic while looking for one in my insurance network. I was not told I had to do unnecessary testing for contact Lense fitting like one place I went to. Five Stars!!

Love the service and location. Front counter ladies are so helpful and courteous. Alondra is so very helpful. Dr. Hockett is amazing.

Went in for an eye exam, I was told that my eyes were too dry to write a prescription. The dr didnt even look at my eyes again after seeing they were dry. Received a bill for $95 for the doctor to spend less than 30 seconds looking at my eyes. Would have been nice if she would have at least followed up on the condition of the freckle in my eye, the main reason I went in. I am a long time customer that will not be returnin .

From the time I walked into the door I felt welcomed. I hadnt been to an eye doctor in 5+ years so I was a little nervous. After finding out about the change in my vision and needing glasses for the first time I was suprised on the help I got.

Fun modern decor. Didnt have to sit long, everyone was very friendly, especially the technician (nurse?) who ran the majority of the tests. The doctor I spoke with was happy to answer questions and concerns I had, and overall the process was just smooth and reassuring.

After dealing with the unprofessional little girls who answer the phones and hang up on you when you finally reach your breaking point and ask for a manager I have decided not to return my business to this location. Terrible customer service. Ugly personalities. Jasmin and Kim have a lot to learn in the customer service world. I thought at first they may have special needs because of how incompetent they both are. Turns out they just haven’t been trained, neither one of them listen or allow customers to talk. Both raise their voice when they feel they aren’t being heard. Jasmin even told me “I’m going to tell my manager everything that was said!” I said you do that girlfriend, all I want is my contacts. I would fire her if she was on my team. Even the manager Alex, wasn’t any help. Decided to take my business to the Eubank location because the girl who answered my call was so pleasant and ready to help me. Please fix your nob hill office staff. Awful communication skills.

Excellent visit! Was scheduled quickly for an eye exam and was called in actually earlier than the appointment time. Friendly, courteous service and professional treatment all the way around.

Awesomely friendly staff throughout my entire visit. Everyone explained what they were doing while they were completing their tests. I left so pleased with the service! Although it was completely unprofessional and so uncomfortable for the receptionist staff to be gossiping while I was in doing my glasses consultation (with the exception of the woman who completed my check out, she was great!!). Hopefully they change that and boost up the professionalism up front.. that wont take away a star because the rest of the office was great.

Great clinic. Short wait times and friendly staff. Dr Hockett is great.

I bring my entire family to Sandia Vision Clinic and have always had excellent service. The staff is always willing to help me choose glasses and give me their honest opinion. I would definitely recommend either location.

Great local optician - excellent eye exam, and help with new frames/lenses

I’ve had 3 checkups at Sandia Vision over the past 6 years. I like the high tech equipment but this time decided to go the less expensive low tech, dialate your pupils route. When the Doc noticed something on my retina, I mentioned the prior exams. She pulled up the old images and saw it was an old issue. I might go high tech next time. Dialation is no fun. More importantly, It’s good to have the records and history.

In 2016, participated in exam and glasses order at Eubank location. Took 3 weeks to receive my order, cause it had to be sent back to the lab.In 2019, particpated in exam at Eubank location, due to my husband insisting we stay with Sandia Vision :(I made sure this time to order my glasses at the Nob Hill location to avoid frustration ... but guess what? 3 weeks later still no glasses because they were sent back to the lab, delivered back to Sandia Vision at wrong location (Eubank), then broken when transferred back to Nob Hill location (so needing to be sent back to the lab for a second time) 🙄. Realistically with Thanksgiving coming itd be (in total) 4-5 weeks to obtain my glasses. What are the odds the only 2 times I use Sandia Vision there are issues 🙄?Atleast I was given a refund so I dont have to continue doing business with them.

Receptionist at check-in desk was very dismissive of me. Did not greet me just told me to sit down. Acted somewhat superior. This was the same at check out. I needed to use the restroom they only had one that was to be shared for both men and women and it was occupied for about 10 minutes. My visit went well enough but I am seen for a chronic condition and when I asked about a referral I was told by my doctor that I may be viewed as somewhat ”needy” if I were to be seen by a higher level provider.Dr. made it clear that she would be happy to refer me out but be fore warned, with my diagnosis I might be viewed as needy she said. Well, my needy turned out to be an ulcer in the middle of my pupil. I like my doctor but I also want to be taken seriously.

Nice place, clean, lots of glasses options. Dr. Chinisci helped me and he was very friendly.

Great staff! Highly efficient operation. My whole family will be going here from now on!!

I became a patient of Sandia Vision years ago the staff was very nice and helpful and they took their time making sure that I got what I needed, at this time I had private insurance. Since then I lost my coverage and havent been back for a while, we took my daughter for her exam and glasses this week she has coverage thru Medicaid. I am sorry to say that the treatment we received was totally different they barely acknowledged us. It was as if no one wanted to help us. It was quite uncomfortable specially when you see the other customers getting different treatment. I hope this clinic understands that it is not a childs fault that the parents employer doesnt provide insurance.

This place was clean, staff was nice, doctor Estrada was quick, efficient and overall great. Only comment/complaint I have is; while I was waiting in the lobby to be called the staff at the front desk was talking loudly about another patient (not professional) and another was on a personal call at the front desk.

I had a great experience at Sandia vision clinic. The staff was fast friendly and efficient. I would recommend their services to others as well.

Friendly staff and doctor. They are very helpful and knowledgeable. Im glad I came to this location!

Dr. Chinisci is fabulous, competent, listens to what you need, explains. Staff friendly and helpful.

The staff was very friendly and efficient. I have been coming here for years and continue to come for many more years.

Everyone was very professional and pleasant. I was seen right on time and all my questions were answered. Great visit.

Awesome quick and friendly staff! Highly recommended!

The Hermosa location for the Sandia Vision Eye Clinic is fabulous. If you can go there instead of the Heights location I recommend doing so.

Very professional and polite. My appointment started on time and I was out the door in half an hour. Will definitely be going back in the future.

Staff was awesome! Love Dr. Byington

The doctor spent about 3 minutes checking my vision. I came home and still cant see. I was told by the tech my co-pay was going to be $15 and at the end of the visit was told the total was $130.....paying was not the concern. I was told by the tech he was not allowed to tell me of the additional cost before hand until the doctor saw me. I have been wearing glasses and contacts for years. I have always been told of charges up front. I feel this organization is not forthcoming and deliver poor quality of care and service. Not recommended.

Terrible. Went here for about four years. Different optometrist each time. Not that big of a deal, but some consistency would have been nice. Came in earlier this year. Tried to pay when I left, but computers were down. They told me they would send a bill. Six months later I get a call from a collections agency. Sandia Vision claims they sent a bill to an old address (apparently they dont enter your new information in the computer when you fill out the did anything change form before your appointment. Then said the left several messages despite admitting that they only left one message. Given that they never updated my address, who knows where they left a VM.They then refused to do anything to wipe out the interest that the collection agency charged. Now I am off to find another optometrist.

Very impressed with the staff and treatment plan to resolve my vision issues.

This is my first visit to this clinic followed my dr who moved here. Staff was friendly n helpful

Staff was polite and friendly. No waiting was called back quickly and assistants and doctor were friendly and thorough.

Are you having a good day? Well come see us so we can bring you down a notch! We will greet you with an attitude and if thats not enough, let our nurse belittle you! If you felt smart when you walked in, we will do are best to change that, so come see us at sandia!My whole family used to go to Sandia, but never again! Sorry Dr.Magnus, it was great while it lasted (over 20 years)!

Great customer service. Everyone very friendly!

Very through and very courteous staff. I felt like my questions and concerns were taken seriously and Dr Adams was very knowledgeable. Thanks!

Super friendly stuff! They all help me on all my questions and concerns I would definitely be going back!

Great location. Best eye doctors.

I would list as WORST IN THE CITY. I visit with insurance, pay the copay, pay for glasses as I picked them up and then a few months later get a bill from collections. I am filing against them and posting negative posts everywhere I find a profile. Definitely, not a good business practice and I am taking my family vision needs elsewhere.

Great service! Very prompt and courteous!

Great clinic, staff is always friendly. Great service.

Very positive. Fast and affordable. Will definitely be back. Thank you!

My family has been going to Sandia Vision for years. The staff and doctors are kind and patient. I specifically like that my eye doctor explains everything to me and treats me as a competent adult.

Friendly and efficient staff, no long waits, and no up-selling! Dr. Magnus was informative and professional.

Very disappointed in general. They actually got my contact lens prescription wrong. They were able to make my first appointment relatively quickly, but it took two weeks to get my follow up contact appointment. The first OD I saw was no longer working with the company when I needed a second follow up, and there was a long wait when I did return. The front desk staff are friendly enough, but not super helpful. I wont be coming back and do not recommend going here.

Professional and friendly staff. Always prompt and a nice facility.

Great place! Awesome staff!

Nice, fast, helpful and knowledgeable professionals in a relaxed space. I love it!

I saw Dr. Hockett and was extremely pleased with my experience. She explained everything and gave me very sound advice regarding LASIK. I was able to try several different contact lenses before purchasing and a years supply at a discount. I will see her again!

This is my daughters second year with them and she likes it. I like it because they have hours that i can go in after work.

My husband trust them and they took care of my whole family and did a wonderful job.

Always a pleasant experience at SVC!

The staff was very friendly and professional. The Doctors are very informative and have provided and excellent service to our family vision needs. Thank yoU!

Great help my contacts did not fit me perfectly and they let me know special kind needs to be order . Appreciate honesty

Amazing service and attention to patients. Very helpful.

Dr. Magnus and all the staff were knowledgeable and kind.

I had little to no wait time and service was friendly and efficient. The staff was knowledgeable and professional.

Very enjoyable visit, quick and painless would highly recommend

First I was told 7-10 business days. It took 15 business days for them to make my glasses WRONG! Single vision instead of bifocals. Wonder how long I will need to wait this time? Ridiculous.

Great experience, very friendly, very fast! WHODAT!

Over priced and poor service. bought frames / lens from this business - the frames were defective and was told no problem to order replacement temple piece;that was 3 months ago and the couple times ive gone back, the ohh-so-cheery salesman always say hell call with an update. the call of course never comes.steer clear.

I took in a relative for an appointment and it took over 2 hours for an exam with him being the only person there in waiting room and exam. I have been to many eye doctor appointments and never has it taken more than an hour and a half. They have too many front desk people doing nothing, but gossiping. I dont recommend thus place for anyone. Please go elsewhere!!

Not recommended. No response from the doctor and/or clinic at all even after multiple attempts (over 10 calls), each time leaving a message.