Got the works work completed in a short in very nice staff Jeremy Competent and friendly and helpful

I recently moved from out of State and needed to find a Ford store for service and State Inspection. I called and obtained a next day appointment. Customer service was excellent and very affordable. I am pleased to have found Gene Messer Ford in Amarillo.

Really nice people good service always good service glad I bought my truck there

I went to the service department so that they could see 2 small issues that are fully covered under warranty on my 2021 F -250 diesel with less than 8000 miles on it. I wanted to make an appointment 2 weeks out since I would be out of town that week and they could have the trick all week. Long story short, he said in order to get in the que, I had to bring it in, and quote “ it might be 2 weeks before we can even look at it”. If that’s the case, what’s the point of even making an appointment? He also told me they can’t do loaner cars due to government regulations regarding Covid. My friend at a dealer in Oklahoma said that is false. If you can’t loan a car due to Covid, how can rental companies rent cars? I’ve had my oil changed here before, and had issues getting that done correctly, one time on the way home smoke was coming from under the hood, turns out they had forgot to put the cap back where the oil goes in. I had to drive back to the dealer to make sure they had in fact added oil. Should have known not to use this dealer. Their attitude is even bad when you walk in, no one acknowledges your presence until you finally stand there awhile and look at them while they’re all on their computers. Fortunately, another dealer in town said they were booked, but since I could leave it for a week, no problem, they could get it done. Consistently bad service experiences at Gene Messer!

Nice place easy to get oil change.

Great service, just a little too expensive.

Needed some info, service personnel very helpful.

It was vary good thank you

Awful.... No respect for your time No stars

Pricey but great service

Got a car in December of 2020

Misti is by far best salesman in the place.

Not any help when you lose your keys.

JC is great. Always takes care of everything I need.

I recently purchased a vehicle from them. Found what I wanted online, went in for test drive, brought it home. Very friendly and helpful staff. Shout out to Big O, thanks for all your help!