Great customer service. the girl ( Karla) was very helpful. Polite and very patient. She helped me alot.Thank you. Please DONT MOVE HER FROM AMERICAN FORK. besides she speaks Spanish and that.is very helpful

Love cricket been a customer for about 20 or so years. I much rather like the center Orem store, they are way more helpful.

I was upgrading my phone and the lady who helped was very helpful and talked to me through the process of the upgrade

I have to change my review. My first experience here was great. My second one..a migraine. I brought in a replacement phone I had gotten through an insurance claim. They were supposed to synch everything from the old phone to new. The kid put in the wrong sim card. I couldnt make or receive calls or texts. It was obnoxious. THANK GOD the lady at the Provo store had a clue. Helped us with a new sim and got my phone working great. If youre going to have new people, make sure their trained before you leave them alone with a customer.

If you need a reasonable cellphone at a cost you can afford and have connections to Mexico, Canada as well as US. Then this is a great option. Also, they have a range of phones to select from. Very friendly and helpful.

Hooked me up with a good phone and had a very good vibe🤘

I needed my phone to be repaired, and they were awesome. The experience was so good, the only negative was that I had to pay for repairs at the end! Ha ha. 😁 Nick Painter was the tech that helped me out. My phone looked perfect when done, like it was a new phone! Nick even took the time to explain the parts of my phone, answer my technical questions, and even did some software adjustments to help me out. On top of this, it was done A LOT FASTER THAN EXPECTED.I went in, expecting it to take forever, and have quality issues that would force me to come back. INSTEAD, IT WAS GREAT!!!It was so good, I called people I knew had phone issues, and told them to come to this store for their repairs.I was really impressed. A frustrating experience of a broken phone repair was actually a good experience, and changed my perception of Sprint.

Servando awesome customer service and help

I dont leave reviews but need to after visiting this store. These guys helped me pick out the right phone, the right plan, and made the whole experience feel comfortable. I love my phone and the plan is perfect for me! Not too big, not too small, just right! Shout out to the manager there who assisted me, he was particularly helpful. The store was extra busy the day I came in and he was the fellow who get me all squared away.I have been with many cell phone companies and these guys were by far the best experience Ive had.

Ok so I got a cricket phone and service. I got what I needed for a good price, and a new phone. Friendly staff, who helped me with any and all questions. So far I am happy.

Great service united everything under 60.00

Just had to replace my phone after shattering it in a fall. John was great. Fun to work with, I actually enjoyed my time there rather than some of the experiences that Ive had in other stores.

The customer service is wonderful at this location. I typically have good experiences at Cricket stores, but this location seem to go above and beyond. They have help me when Ive made mistakes and they have worked patiently with me! What more can I ask in for in a store and its employees?

Very friendly staff

This store is amazing! The employees are helpful and knowledgeable. They helped me find the perfect plan for my family. This is the best store! I will always come to this location.

It was quick and the man was very nice and fast. Its how it should be thankyou for making it tolerable lol.

Very friendly and they know what they are talking about the only downside is call if your looking for a screen protector haha no sense in going all the way down there to not find what you need. Other than that they can set you up pretty good

The best deal for phone and phone service you will find anywhere. Service is reliable Im very happy and very satisfied

He was awesome gave us a great deal👌

I got an inexpensive plan that was just right for me And its on the AT&T network which is pretty good.

First off DO NOT BUY ACCESSORIES FROM ANY CELL PHONE STORE! IT IS A TOTAL RIPOFF! This is the reason stores like this refuse returns. You can get the same stuff on Amazon etc for 1/10 the price. The accessories are where they really get you! That being said the customer service and policies this store has are the worst in my opinion! My wife purchased the wrong type of cover for her phone. She wanted a cover that actually covered the phone and not just some flimsy rubber back protector. She didnt realise what she had until I pointed it out to her. Luckily it was still in the package. The next day I called the store and talked to one of the reps. He told his manager about the situation and he said we could get a refund as long as it was still new in the package, which it was. I went to the store a couple of days later and asked to see the rep I spoke to. He was gone that day so I explained the situation to one of the other kids working there. He told me he would need to call the store manager. After the call he informed me that they would not take it back since all sales are final. I explained that I knew that, but was told they would make an exception. I asked the kid to let me speak to the manager. I explained the situation again over the phone to the store manager. Thinking it was resolved I handed the phone back to the kid. He talked to the manager again for about a minute then hung up and said the same thing. No returns. I was not happy at this point and told them we would not be buying any more phones etc from this store. Not a good experience. More like ZERO stars. They wont see me in this store again.

This cricket store is my favorite to go to, and the only one I will go to now. They are always willing to help with anything and they are very on top of new promotions as well.

We just switched to Cricket. Love the service and the savings. The employees were great and it was fast and easy

Slow customer service in store and bad service in the area. However this store is nice and the infographics are easy to use/ read

I’m a current Cricket customer and I added another phone and wanted to thank Amy and Colton or Cade for all of their help & patience and guidance today. For whatever reason we had several bad SIMM cards and they finally got one to work and went through the trouble to get this resolved and got approvals not to charge me the $10 fee for a certain SIMM card thru a manager they had to call. Me as the customer will continue to recommend this location specifically as often as I can. Job well done Amy and Colton/Cade I’m sorry I think I got his name wrong. Great employees here.

Cricket has some of the worst customer service I have ever experienced. I am more amazed than mad! I am so surprised that they are still in business. I left to Verizon over a year ago and i have been so happy since. I kept my wife with Cricket because I bought her an Iphone5 with them. What a horrible mistake that was... Please save yourself the mess and go anywhere else!

We were told that my daughters phone would be comparable with cricket. We then purchased sevice for 3 lines and bought new 2 phones. The sim card for my daughters phone didnt work. We then went to the store after spending 2 hours with customer service trying to get it to work and then went to the store to find out my daughters phone is not compatible.I asked for a refund or credit of my daughters service and the sim card. $10 for sim card and $10 for service. I spent anouther hour talking to the customer service rep and manager.They wouldnt issue the credit and so I decided that if cricket has no problem cheating me out of $20 then there is no point keeping service with them. I cancelled all 3 lines of service all because the would issue a credit for services I didnt receive.

Great customer service. Helped me with my problems without making me call customer support. Gave me their in store number so I could speak with a person directly.

What a great place to save money on the AT&T network!

The woman who runs the store could not get us upgraded even though we were eligible.

I would recommend spending money elsewhere

I bought a charger cord from this store, not realizing that I would not be able to return it if it did not serve my purposes. I tried to go back the same day and they informed me that they do not allow the return of any accessories, contrary to cricket corporate stores that would allow a return within 7 days. Never was I informed during my purchase that I would not be able to return it. You lost a customer today!

Dont think so

Cannot stand cricket. Go out of business already

Great service for cheap

JC Penneys credit card

Very friendly staff unfortunately they did not have what we needed.

Friendly staff just didnt have the phone plan and features I wanted

They were extremely helpful and resolved all of my problems

Easy, helpful and fast.

Thanks for your help, youre a lifesaver!

Very helpful people

Great

Worthless service

Great help

Awesome people

Good plans, good service

Love cricket

Excellent very friendly 👍

Excellent attention in this office, finally someone could solve my problem.

The attention is not very good

This morning my husband went to the location of AMERICAN FORK to make a payment, the surprise that came was that upon entering was the person who attends (this guy is from Peru) and what this boy did was run my husband from business, my husband went with my two babys and without further explanation this person did not let him be and could not make the payment supposedly because they are closing the location by the way it was very rude ... I do not know why the attitude of this person towards my family but lately they have been very rude and contemptuous towards people ...