ONE OF THE BEST T-MOBILE STORES AROUND! T-Mobile in American Fork was on top of things and extremely helpful. I had the opportunity to be helped by David, he made sure all my questions where answered and honor a quote I had received at another location. It was easy and pain free, they even let me go run a few errands while my name was in the que. Ill definitely be going back to this location again in the future

I would like to give a heartfelt thank you to your T-Mobile supervisor, Blake, at your American Fork location. He was most helpful in helping me with some simple app applications. I am a 74 year old grandmother. He went above and beyond his job description. All of this technical setup and maintenance is intimidating to the “older” generation. He made me feel taken care of in a situation where I feel intimidated and unqualified on my own. THANK YOU BLAKE.

The merger between T-Mobile and Sprint clearly favors T-Mobile. Long time, loyal Sprint customers are not given reasons to switch. Reasons that favor the consumer.

Chloe was the best person weve ever worked with! She was really able to save us money! If you go to this location, make sure to ask for help! She was more of a consultant than a sales person. Thank you!!!

Very helpful staff!! They know their stuff. I wish there was a check in, so all the people waiting knew what to expect

CHLOE is the best. Can’t even tell you what she did for us!! She helped us get all new phones all the while getting us some money back from our previous carry! She helped us set up ALL the phones and have me here number for questions. I have never had a better customer experience!

Excellent service!!!Even when was little crowded they managed to help us quick. Thanks

Chloe went the extra mile to set up two phones for us. She was very patient with us even though we forgot our passwords. It was my daughters first smart phone and Chloe made sure everything got installed on it so my daughter could do all the things she wanted to do with her phone and knew how to use it. It was a really positive experience for something that could have easily just been a chore. I also appreciated that Chloe informed us about discounts that were available on new phones.

My guy JORDAN ROCKIN UP THE NUMBERS!!!! He works in the one in Orem center St and has awesome customer service. From someone who works at customer service I definitely like this guys approach to helping others! 🔥

I think I have only written one other google review before in my whole life. I would like to be kind in my communication here, but there were some significant mistakes made when I purchased three devices at this store last Friday, May 14, 2021. I wont go into describing the mistakes, though. I appreciate reviews written by others. So, I will contribute a review here. Since last Friday, two questions have kept coming to my mind: #1 Would I ever come back to this store if I needed anything from T-Mobile? and #2 Would I ever recommend this particular store to anyone I know? The answer to both of those questions is no. I have been a T-Mobile customer for about 20 years. I have extensive experience with various T-Mobile stores and Customer Service Representatives. So, my opinion is not based on limited experience. To be kind, I will say that I believe that the employee who initially helped me did the very best he could with his skills and what knowledge he had. Also, the manager, who helped me the following Monday, May 17, 2021, went out of his way to make things right. Extensive work had to be done over the weekend to my account by the T-Mobile Customer Service Representatives to try and straighten things out. In my opinion, on a positive note, I think that this particular store might appeal to customers who are young and less conservative than I am. My expectations in a professional setting are higher than what I experienced here. This store might also appeal to people who are less detail oriented than me and okay with sorting out significant mistakes. I do believe that the employee who helped me needs to gain more knowledge because of the significant mistakes made by him. I also did feel that he was rushing things quite a bit. Speed is not near as important as accuracy. No one likes negative feedback. I certainly dont want to cause anyone to feel bad. I mainly feel compelled to write a review for the benefit of other potential customers...and maybe this review will help raise the standard at this store? Again, these two questions keep coming to my mind: #1 Would I ever come back to this store if I needed anything from T-Mobile? and #2 Would I ever recommend this particular store to anyone I know? No, I would not.

We were very pleased with the employees at the this store. Nate and Aunisty were very knowledgeable and helped us move over 7 phones and get the best deals available.

SUPER HELPFUL! David is the man! He helped us get as much as we could from our old iPhones and put it towards the new iPhone 12s. Super great service!

I came face to face with a nightmare this week! We have 8 phone lines in our family plan and I needed to upgrade 6 of the phones. With 3 teenagers, everyone on the go and people using the plan ranging from age 15-90 I was not really excited to go climb that mountain.I have been to all 3 T-mobile stores in my area over the past 5 years. I decided to go to the American Fork location this time simply because Chloé helped me so well last time I was there.Long story short- she turned the nightmare into a great experience and actually saved me money and time in the process by finding the best plan and upgrades for our family. Employees like Chloé keep customers like me using T-Mobile and coming back to the American Fork store when we need help.In Summary:If you like detailed information about a phone upgrade or payment plan, and working with someone who is competent, friendly, and who makes sure you walk away happy: go see Chloé at the T-Mobile store in American Fork!

Never have my screen protectors in stock, but they are cool people

Chloe was beyond helpful. Exceptional customer service. I will recommend this T- mobile store due to her knowledge and willing to answer all the questions I had.

Hi everyone! If anyone named Ryan tries to sell you a phone walk away to literally anyone else in the store! He doesnt care about you! Keep an eye out on your other leg Ryan ;) Chloe is the best!

Wasnt sure how things would be since T-Mobile and Sprint merged. They send e-mails to existing customers about deals they are offering then come to find out the deal is really for new customers only. I understand businesses wanting to grow by adding new customers but what about existing and loyal customers? I left Direct TV for that reason. Maybe time to start shopping cell phone companies. Stop sending me e-mails that dont apply to me as an existing customer. Start respecting loyalty.

Ty was amazing. We got screwed over at a third-party store and Ty made everything right. He was kind, friendly, personable, and very knowledgeable. 10/10 would recommend anyone to work with Ty.

Too make a long story short the customer service reps on the phone were of no help and I was on my way to Verizon to switch carriers. I was at the point I didn’t want t mobile to receive a single dollar from me ever again. But I decided to stop at my American fork store just to see if they could be of some assistance. Ty one of the reps at my store was amazing. He went above and beyond to help me and save me as a customer. He heard what was going on and knew exactly what to do! He created a customer for life. Thanks Ty you were awesome. Ask for him every time!!!! Went from a 1 star to a 5 star real fast. Thanks again buddy

David spent an hour trying to fix my phone and was most helpful in solving my problem. I highly recommend this store.

Just a bunch of salesman and who knows if they are honest

I had all of my questions answered and left feeling so good. Chloe was the best and I am glad she was able to help me!

I made the switch to T-Mobile, since Verizon’s customer service vanished since Covid-19. I went into the American Fork store and had Ty help me make the change. He was excellent to work with. He was very thorough and made sure I understood every detail. I had issues switching out one of my phones due to an iCloud ID error. After much frustration trying to solve the problem at home, I went back into the store. Ty spent almost two hours getting the problem fixed, which was a huge relief. This was definitely the level of service I was looking for.

I went in to obtain a replacement SIM card. The store was very busy yet they were able to accommodate my needs professionally and in a very acceptable time frame.

I never have left a review, but I had such a poor and very underwhelming experience to say the least. The employees never introduced themselves on both occasions that I have gone in to get my phone plan set up. The original guy that helped us was there today, and he didn’t even attempt to come and help us. They were all very were cold and uninviting. Not once did they try and make small talk, or educate us about our new phone plan. It genuinely felt like they were miserable and it gave the entire atmosphere that vibe. It definitely didn’t make it exciting for us to be switching from Verizon to T-mobile.

Chloe was amazing! Great job and great service!

Ty McCourt is the best employee ever!! She found my brothers phone while hiking and went through so much trouble to contact me and let me know and is shipping the phone. So sweet and she was so helpful. T mobile is the best and this location is so lucky to have Ty!

A shout out to Thomas, Blake A, and Ty at the AF Tmobile store. You guys are awesome and very customer oriented!! Last night we went to get a new S20 phone. The PG store did not have one in inventory and found one at AF for us. The AF Tmobile associates were all so kind and helpful. Thomas was quick to get my old phone contents transferred over, installed my Screensaver and helped me find a new case. We ran into an issue when my text messages did not transfer over. My S7 technology was too old and not compatible with the new S20. Thomas apologized after several attempts and informed me my messages would not transfer over. As I looked at my old phone, I realized I would loose the text messages from both of my parents who have both passed away in the last 2 years. Memories, pictures,encouragement, laughs.....all would be gone. As I took a moment to accept this, tears began to flow. Even behind my Covid mask, Thomas could see how sad I was. He asked for my phone and he and Manager Blake tried for the next hour to transfer my messages. Everything they tried could not work. I was going to screen shot the most important ones when associate Ty even tried to back them up from Google and then save them as a PDF to my sim card. I confidently can say they tried everything. In the end, nothing worked. But I am so grateful for their patience, persistence, and help. Find closure for your messages and memories if you have an older phone.

I was not very happy with the long long wait, and then the salesman couldnt help me. Very frustrating, waste of time

T-Mobile is great. Great services and deals, and their employees are awesome! Ty helped me find what i was looking for and able to add some awesome add ons for a good deal. He knew what he was talking about but was also listening to my concerns and was able to address them! 5 stars for Ty and T-Mobile!

Ive been there several times and this guys are great,They are gentle and they know how to treat customers. They listen to our needs and they seem to be interested on what we want and not just selling things. I live in salt lake and I always prefer to go there to get my phones, plans, cases, speakers or anything I may need

The sales rep that helped us (Brayden) was very helpful and courteous. He did a great job of getting my wife’s new phone transferred over.However, another rep (Blake) was quite arrogant and clearly thinks he’s a know-it-all. The way he was talking to people was ridiculous to watch and hear. It’s like he was making it a point to make others feel stupid to make himself seem “oh so cool”.Shout out to Brayden for his professionalism and courtesy!

I love the American Fork T-Mobile store! I have always been treated so great! Ty and Chloe are my favorites. They listen to my concerns and know how to help fix the issues I’ve had with my phone. All the employees are awesome!

Great experience at this American fork location. Ive had several issues at another local store, which most were understandable except for the last one. I turned in my phone after upgrading but it gotwas never credited to my account and I paid $220 to pay off that phone. The store never found it, and then claimed they sent it into T-Mobile. T-Mobile never received it and therefore didnt credit my account. after that experience I decided to go over to the American fork store as I used to go to that store before and never had any problems other than it was really busy. With the other stores that are open nearby now its not as busy and the customer service was excellent. Gabby was really awesome with her help and showed me some features on my new phone that I didnt know existed. I will continue going back to this location.

Ty is the guy. Excellent service.

Very frustrated with my experience with T-Mobile today! I started at this location (American Fork) Ailey to get pricing, where I was told that my iPhone 7+ was worth a $500 trade in towards the 11 Pro Max. I specifically asked if there were any stipulations with this offer and was told that there were none. After leaving the store excited with this information, I later returned to another location (Orem) to purchase my new phone. After sitting there for over an hour waiting to be added as an “authorized user” on my parents account, I was informed that I would need to add another line to be eligible for the $500 trade in offer. Thank you American Fork location for giving me false information and wasting my valuable time today for absolutely no success. I will be taking my business elsewhere and suggest that no one else wastes their time dealing with these sales people who are more worried about making money than being honest and making their costumers happy.

I went up to Utah for the holidays and decided to change my carrier from AT&Terrible to T-Mobile. I worked with Ty, who helped me transfer my number, get me a new phone, walk through the entire transition (I’ve been with the other company since they were the only ones that seemed to sell iPhones)...and it has been great. Ty was super enthusiastic, took pride and pleasure in explaining the benefits I would receive. My bill has been cut in half, the service feels the same, and I couldn’t be happier. Thank you Ty!

Great store, reps know their stuff and are knowledgeable in plans and the devices that they sell. Always willing to help out and take care of their customers. Its also in a great easy to find location!

Staff was super helpful

Friendly staff. Not helpful or nolagable!! DEFINITELY need training.

Scott was very professional and knowledgeable, and very patient with me during a long process of figuring out what phone and plan worked best for me. I can’t thank him enough. Thank you T Mobile for your service and compassionate employees!

Chloe helped me out with a new phone today! She was the sweetest! Was very laid back, I felt comfortable asking questions. She was so so helpful and made me feel like I was being taken care of. She rocks, thanks again girl!

Gaby has always helped me and my family out with whatever issues or concerns we’ve had with our lines! Always so respectful and willing to help out even if it means coming in at the last minute before her shift is over. Truly appreciate TMOBILE having a team member like her !!

Had a great experience at this store. Staff was polite, shared their knowledge, and helped solve my issue. 10/10 would go here again

Chloe is amazing! If you come here, be sure to see her. 5 stars all the times I’ve been there and been helped by her!

I don’t remember his name but I came in awhile ago asking to switch to T-mobile from Sprint. He was so fun to work with really sweet. I came in with my sister and we all had some laughs and he helped me out. Also mentioned to switch to google photos to save my time with space!! So amazing this guy! Anyways more then just an employee he was actually really cool and awesome!! So thank you!!!P.s. dancing was hella fun

Ty is amazing, he explained everything, from plans to phones. This will keep me coming back to this store when I need any help with my T-Mobile lines. Super star ⭐️

My husband and I worked with Jay and had a great experience. She took a lot of time with us and answered the many questions we asked. She was kind and and very intelligent. I have been with T-Mobile for many years and it is because of great people like Jay.

Shout out to Chloe for getting my brother and I set up with new phones! I can’t say how smooth and easy she made this whole process for us. I am going to send my whole family over to T-Mobile because of this amazing experience!!!!

Scott is the best sales men i have ever encountered.He has been always friendly and knowledgeable. He is the reasons i am a return customer. Thank you Scott!

Gaby, was the one to take care of us today! She was incredible to have put a new screen protector on my wifes phone since the other was in bad shape. Thank for the amazing help today, Gaby!

This store was amazing to work with. Anna bent over backwards to do everything she could for us before we left. I would highly recommend this store. They werent pushy, and the whole staff was friendly and nice to make sure everyone that came in the store while we were there had a pleasant experience.

They are great, but couldnt help me in this particular case.

Nice store but they dont have much

Bought 3 new cellphones based on suggestions from employees at this store. They dont work- drop calls, wont connect to the network, decide to be silenced and wont let the ringer or notifications turn on. Went to the store this evening and was told that it was my problem and my only option was to buy 3 more phones. The employee was rude and unhelpful, but it also sounded like the company policy is to not help the customer.

4 years ago I decided to try t mobile service and I will always regretted, at that time they had a promotion to move to t mobile and the promotion said that you can try their service for 1 month I even ask them to check if they have good service in the area that I live and they told me yes, the issue was that their coverage was terrible and we where never able to use the phones so we return the devices and got our money back in full (2 lines 2 phones) 5 months after I got a collection agency letter saying that we owe them for the service, at that point I paid them to forget about it since then they keep reporting on my credit so I call their customer service so they can give a letter telling that I dont owe them anything and at this point they tell me that they dont have history of my account (847839416) I am so frustrated with not only for reporting negatively without a reason but for also not be willing to help. DO NOT USE THEIR SERVICE THEIR COVERAGE IS BAD.

Scott is the man! Outstanding customer service. Will go there again! A+++

The staff member was great. I wish I remembered his name. Everyone though was very nice and helpful.

Franco Thank you so much for your professionalism, you helped me out quick and efficient!!!!

Gabby is very amazing and very kind. It’s awesome that she knows some signs.

Gaby is awesome! She was extremely helpful! I highly recommend her at this store! Thanks!!!

Gaby at tmobile in American Fork was a doll to work with. She was kind, and explained everything in detail. Best experience thus far at a Tmobile store. Thanks, Gaby!

Ive been into this store twice. Both times they solved my problem quickly and kindly and with more generosity than they had to. I love their customer service!

Had a great experience previously when attempting to add a line. Went in for help with account questions and got the brush off. Not that they were busy, one employee helping a customer, two standing around.

I dont even know if I would give this a one star location. Because the guy who helped me Did everything wrong and sent me On a goose Chase for about 9 hours and then told me that my phone was network locked when it was a T-Mobile phone and told me it was a paperweight! The guy who helped me was awesome considering I was really mad And I still and all because somebody wanted to go Home

Ty was super helpful and friendly! He explained my options and helped me get exactly what I wanted!

These guys are so sales driven. They push you till your breaking point on getting extra accessories that I dont even need or would even use. It took 15 mins of listening to pitches to be able to buy my phone. Which is what I told the person I wanted to do today. Horrible Horrible customer service. They treat you like a sell and money and if your not going to make them money, they just dont care to help you at all!!! Avoid this store!! I go to Highland T-Mobile. They are very personable and friendly. I feel like family their. They are my every needs store!!

Been in several times. They know what they are talking about. Have always been helpful and never pushey.

While the sales associate was very helpful, I have to say the corporate stores, such as this, are not where I need to go for help. It appears they never were trained to ask the right questions when a person walks through their doors. I was there to see what was available, and was shown, but not with the purpose to sell. Training is lacking. I definitely dont blame the person I spoke with. I blame either the manager or his manager...

Braxton is the man! Ive been trying to work out an issue with an old account. I was tossed back and forth between stores and calling in to their customer service until he helped me out. He knows a lot and is definitely the guy to go to if you are looking to get a phone, change your account, or anything else. Dont waste your time on these kids that have no idea what their talking about, definitely see Braxton.

Efficient. Knowledgeable. Respectful. Thank you

I truly felt like a valued customer. Kyle listened to me & was very understanding. I have been through a lot this week with calling back and forth with customer support & was so relieved to walk in & work with Kyle the T-Mobile rep & get everything figured out.

Gabby is amazing. Best customer service ever in American Fork, Utah

Very bad

Chloe B is absolutely amazing to work with! She helped us out with all of our questions and had no problem going the extra mile to further explain things if we were confused. That girl DESERVES a raise!

These guys are the best super helpful and happy people never disappointed with the service

Blake was incredibly patient, and kind. I would recommend asking for him!

What a nightmare. We worked with Gabby. She couldnt keep her story straight. We went in to get 2 additional lines. She told us it would be $10 per line and we would get 2 free phones. We selected the phones and while we were waiting for her to gret the phones.. she came back and told us it was going to be $20 per line. We must have been in there 2 hours. We were supposed to get free Netflix. She didnt tell us that until we asked. This should have taken 20 minutes and ended up being 2 hours. It was waaaaay more complicated than it needed to be

The American Fork locate has staff members that are friendly and knowledgeable. This is the only location I go to.

It’s extremely annoying when the hours online say they’re open on a Sunday and then you get to the store and the hours on the window say they’re closed. Should fix the hours online to match what’s actually right.

Very unhelpful. We went in at 7:15 and the girl just kept mentioning how she couldn’t finish this and couldn’t finish that because they were “closing soon” when they didn’t close for another 45 minutes. I get that they want to be done right at closing time, but at least be helpful up until that point or just close at 7.

Chloe, such a great experience. She helped with my whole set up that made sense.

Let me premise this with my bias ... I love t-mobile, I love their service, I love their customer care, I love their plans ... as a matter of fact I have shopped several of the t-mobile stores and have walked away a happy clam. But! The American Fork store leaves a lot to be desired. The store manager lies out of his teeth (for example last week he claimed that t-mobile wouldnt have any sales this holiday season so we should just buy a phone right then, and then this week [during a sale period] he claims that there will not be any other sales for Thanksgiving weekend ... even though hours before we contacted t-mobile via phone and they told us that a new sale would roll out on Sunday) he is unwilling to help with service issues, we had to take our service issue to the customer service phones to get resolved, and he tries to sell frivolous things (presumably for the commission, such as a full coverage insurance plan on a 3 year old phone!).My advice ... skip the AF store and go up to the Salt Lake Valley to find a better store ... such a disappointment AF.

Gaby was awesome, fast and friendly. Thanks so much.

Very helpful.

Chole is amazing to work with and we will continue to go to her for all our phone needs.

Just picked up the Samsung Tab4. Awesome customer service with awesome promotion = 5 stars!

I have never had a complaint about this store. In fact, I go out of my way to go to this store. Always helpful and knowledgeable.

My husband and I have been to this t-mobile location at least 10 times trying to claim a refund from this company. Each time we have printed proof that they would in our future bill receive this. We still to this day have not. And it has been 3 months since that time. I have had T-Mobiles service since my first phone. I have appreciated doing business with them, but with this location I feel very displeased and am actually reconsidering my phone company for the first time. Telling us they would give us a refund not just by word of mouth but by paper, and not doing it to me is just the same thing as stealing in my opinion. From a mistake made on your companies part in the first place. I love T-mobile, but I do not think I will enter this store an 11th time.

I have continued to have issues with my current phone. I have been a customer for 10 years and I have paid for insurance on my phone. I went into the store and was explaining that the new phone had the same issues as the one that was replaced. Next thing I know the guy tells me that I came in with an agenda. He was correct, as in wanting a phone the actually worked and was not a piece of crap. They offered an inferior phone, at which point their agenda became clear. Screw your customer.....

Ty was awesome. Took care of things quickly and professionally. Great store.

Scott was incredibly patient, knowledge, and helpful. Thank you to this store for having great employees!

Excellent customer service, didnt push anything, knowledgeable. Loved my experience here.

Bridger was experienced and a great help for me!

Wow. Walking into this store was pointless. I am a Verizon customer and was ready to switch to T-Mobile. I told this to the employee. He was kind and smiled but was not helpful in any way. Assuming they make commission, I left the store and will return to another location where another employee may be more deserving.

Terrible service the girl that helped us answered the phone twice while she was helping us and talked to her boyfriend. Also told us they had to leave for top golf and to come back Monday. NO STARS!!!!!!

I cant believe that i have to write a negative review. I always am willing to give businesses a benefit of doubt. Do not go to this t mobile branch and id even recommend not changing to their phone service. Their store manager Clint and employees have made claims and actively lie to customer to push their sells. When confronted they lie and cover up, when customer support is contacted they actively tell you that its your fault for believing their claims. If there was a way to post recordings of their customer support stating that their sells teams are encouraged to push the sales at all costs i would post them here for everyone to know about.I ask for anyone considering changing to just people look into their service make an educated decision about changing, do not trust anyone involved with this branch or phone service.

Very professional and really good service today. Super nice experience thank you

Chloe was awesome to work with on my JUMP to the S9. As always I will go back to that store. #8578

I have been with T-mobile now for 7 years and I love the service I get when I walk in. My only problem is that they are super pushy to get you buy extras on your account that they break down for 24 months. They are paid on commission so just be careful knowing that when you go in!