All the hype surrounding GME I had to visit, good store and staff! I liked there selection of shirts and hats specifically. Wish they had more PC stuff though! Theyre definitely getting more of it, but I want a mousepad yo!!

Very good store Im a really big gamer myself and they have all the games that I never wanted from Red Dead Redemption to Call of Duty they have everything that you would have ever wanted they have little plushies and many games you can get controllers stuffed animals bobbleheads minifigures even some PlayStations I really like this place I definitely recommended this

Great customer service, and I really love all the fun things you can purchase here! Thanks Gamestop

Great place and the manager is very nice and helpful

Bought NBA 2K pre-owned, doesnt even load. This gamestop sold me a broken game, damaged product.

Very helpful and had everything I was looking for on hand at a great price.

Game stop is the go to store for your gaming merchandise. The store always has clean, fast, and friendly service. As an avid game stopper we come prepared.Notice that they take their customer service and safety extremely serious. So when you come there will, there will only be only six people allowed in the store at one time. So, when you come, dont come in a large groups, when one person walks out one person can come in. We love coming to this location because it has everything we need. And the manager and staff are awesome. Thank you Game Stop for out gaming needs.

I am a huge fan of GameStop and gamer. Everytime I go in this store I regret it. The employees are always rude and dismissive (especially management). So many times I tell myself not to use this location. Go out of your way and use a better GameStop location. This place in the years Ive gone keeps getting worse. Im done with it.

Worse place on earth. The guy was rude and unhelpful. Prices are way to expensive and cheaper anywhere else. Is like a gas station for games. But without the convenience part. I suggest go elsewhere

The employee was very rude to my son who was trying to buy his own item. We could not understand him talking very fast through his mask, and when we got out to the car we realized he had rounded up the change and not given us a choice of paying exact change. Not huge deal, but to a child who has saved up his money, it doesn’t seem fair. We will find another game stop next time.

So disappointed. I called to see if they had a Nintendo Switch Lite in stock before heading over. After the phone rang 15 or 20 times (figuring he was busy its not a big deal) the guy told me they had pink ones. I said awesome and drove over during rush hour traffic. The place was locked up at 5:15pm. There were multiple people waiting outside trying to make purchases as well. One lady said shed been waiting over 30 minutes. I left. It was a total waste of time. Game Stop has lost my business. My kids are super disappointed and now Ive got to find somewhere else to buy from.

Went to gamestop early this morning to do a trade just to find out that this store doesnt open til noon. Google fix your time for gamestops hours!

Staff was very helpful in finding games that were not in stock and ordered them for us with free delivery to our home address. They were limiting 6 customers in the store at anytime temporarily due to Covid. They also required a mask.

I want the Gamestop employee to apologize to my 6 year old on Christmas morning on why he didnt receive his Christmas present. I placed an order 2 weeks ago in store on an in stock item. I didnt want to drive to Sandy to get it, so I had them ship it. I was told 5-7 days to receive the item and for sure by Christmas. Well, here we are 10 days out of from Christmas, and they havent even shipped it yet. We are told it will come on the 30th. I was lied to, but the employee made the sale, I guess. I literally, walked by the item at Walmart and Target yesterday. I need to learn that Gamestop has never been good experience.

Usually I am skeptical when it comes to Game Stop sometimes it does not get a good rep. However this particular one in American Fork is awesome the staff is always willing to help. I love to collect Funko Pops and Jessica always has a list of ones that I can place on hold for me so I dont miss out. Always super nice.

Not helpful at all. Received games online that didnt work, came to store to return as the website says we can and they said they had to have an original receipt that came with the packaging. I dont know what happened to that slip but I had both my email receipt showing the purchase, order number, date and price paid including promotion. For good measure I also printed off my receipt from PayPal. Still couldnt help me. Gave me a number to customer service that we sat on for hours and got disconnected from. Tried emailing customer service and have had no response. Will NEVER patron this company again and an warning others before attempting to do so as well. They need to work on their business model.

The young woman working tonight 03/11/2020 around 8:30 PM, she was beyond helpful and knowledgeable. She took her time explaining how to play a certain game my son and I havent been able to figure out. We were about to give up on it.

Great service. Didn’t feel rushed into buying other extras or warranties (as in other GameStops). The location is not your typical mall store but does the job.

They had what I was looking for. I appreciate that I didnt have to go to a different store or make my purchase online.

Disrespectful, rude staff. Heaven forbid you are a newbie at the gaming stuff, or just simply a parent trying to get a game for your kid. These people will ridicule, eye roll, mock, and laugh at you for asking simple questions. I hope this is not the experience at all gamestop locations, because this store just lost a costumer for life.

An employee recommended a game to my son which he bought with his birthday money. He went home and the game was not at all like what he thought was explained to him at the store. We tried to return it but they refused to give us full return credit for it even though it was their employee that recommended the game and my son trusted his opinion. So, we went to a different GameStop, and they returned the game for us for full credit, then my son purchased two great games with the money he now loves. Even though this GameStop is the closest to our home, we will stop going to this GameStop because of the subpar customer service, and we will go to the GameStop location that gave us full credit return and a way better customer service and mostly a great experience for my sons birthday.

Great group of people. Super bummed they were out of ps5 preorders but thats not their fault. Keep up the good work.

Last weekend, I went to a party far away from where I live. The host forgot to bring a Nintendo Switch dock. I didnt bring one, so I went to the nearby GameStop to buy one so I could use it and later return it. That GameStop told me that that was completely fine, and I would get a full refund -- at ANY GameStop. I thought, Great! Turns out, they neglected to give me a power cord, which you need to even use the dock. We ended up not even using the Switch because we didnt have that part. So I bought the dock for nothing, went home, and a few days later went to my local GameStop. The manager, Josh, told me that since the part was missing, he couldnt return it. However, in a completely wonderful, genuine, sweet, and generous act, he bit the proverbial bullet and refunded me the total amount ($75!!). I was floored by his customer service. He saved me a lengthy, out-of-my-way trip to the other GameStop and did it with a smile. I cant thank him enough for his kindness. Give that man a raise!!

Recently I took my younger brother here(15) to get a T rated game for his DS and was told by staff that he had to ID proof that the was over the age of 17 (Which by the way is for mature games) so I had to show my ID and pay for it because my brother was too young to purchase this game. Im not saying that you have to have staff that plays video games 24/7 but it would be nice if the staff Had basic knowledge of the ESRB rating system.

Awesome staff. Very willing to help but not overly friendly. Store had everything I needed aside from one game which was put on hold for me to pick up at another store. Ill be back.

After a new employee didnt give me the game I bought, the manager was super helpful and even tossed me a few freebies! Got it taken care of the next day, and if I was able to get there in time I could have gotten it the same day, he stayed behind after closing.I highly recommend this store, the manager is great!

Return policy is not their strong suite. Bought an item online during the lockdown, went to return it and was told they werent accepting returns at that time. Went back a month later and was told that they could no longer accept the return. They had been open long enough and I had lost my window of return. Still had the original receipt and the game in the shrinkwrap. Customer service sucked and they didnt care about my concerns. Avoid at all costs, shop elsewhere where the return policy is actually fair.

Came in to the store today and instead of being helped by the store manager he ignores me and my buddy and flirts with his coworker. I wouldnt have been so bothered but we were here for probably 15 minutes and got no greeting or any response from the staff. Ended up leaving buying nothing. Worst experience at this store I have ever had and will not be coming back.

Had a really nice experience at this GameStop location. We stopped by mid vacation to pick up a controller and the employee was very helpful in finding exactly what we needed. She was an awesome cashier and had great conversation skill while also being very efficient.If I lived closer I’m sure I’d got to this GameStop often.

The staff here was very friendly even though they were busy when I went in. They answered all my questions to a T. Highly recommended game stop.

Got the two games I wanted, Josh was awesome as always. Will always come to this gamestop.

The manager was really bad at his job. So People should not go this gamestop.

Didnt have the items their website said they did but staff was friendly.

Went in store about 10 minutes before closing, waited for customers ahead of me to finish. Went to trade in items and was refused because they closed in 2 minutes and the process takes 15 minutes. Why dont YOU DONT YOUR JOB. I didnt come in 2 minutes before you closed and I waited for you to tell me you didnt want my business.

Friendly staff and willing to help

Morning staff was ever helpful when putting my order for my ps5 in and games 👍🏽

Super super super friendly and helpful staff. They never make me feel stupid when Im trying to buy games for my son. And they always give me a heads up when there is something in the game that a parent should know about. Thanks guys

Bought some games online on their Game Day sale. Picked my store and picked them up. It was easy to find and easy to get to

I walked up to the counter to buy a game, two employees were behind the counter talking to each other while they were doing something with the register. I quietly stood there waiting for them to assist me or at the very least tell me they would help me in a moment. Stood there for 10 seconds and they literally didnt look up from what they were doing. I turned and walked out--last time I ever entered a Game Stop.

Employees take very little effort in resolving issues not suggest recourse if its outside of their local hands.

Good employees, nice set up, I like it

Horrible customer service. This is why places like GameStop will disappear, and places like Amazon even Best buy will take over all the sales. Brought in a controller part for a simple exchange and wouldnt exchange it because the package was ripped. What a joke and $20 down the drain.

Great help from staff but limited selection in store due to covid19

Like the layout of this location

I go here for my kids and their games, actually found an old game I was looking for and it was reasonably priced and I enjoyed the heck out if it, Its a small place but has all you gaming needs (console and some PC). Im sure I will be back again. Thank you guys

Rude, lazy, and completely unaware of who keeps them in business. I think I dealt with Josh at the store in Lehi. First they ignored me then they gave me a hard time.

Great location for the franchise. Staff were friendly and helpful from the moment you walk in to the moment you leave. Seasoned gamers to new players will find something here.

5 years ago, I loved going into Gamestop. Now, because of general availability of games through downloads, the luster is gone. They are trying to stay relevant through pop culture products, but the selection is lacking compared to what is generally available on the internet.

They never order enough games to have it available day one. Im not pre ordering. Please order more for those of us that dont pre order. Thanks.

They keep moving!

Rude. I would not talk to customers the way Josh did to me.

Jessica & Ish were extremely helpful on the phone & in person. They were very friendly & made my day so much better. They went above & beyond what was expected of them. They are really friendly & I will definitely be back! :)

I know some GameStops get a bad wrap, but the team here has always taken care of me. We ran into an issue trying to trade in a game and the whole team came together to figure out what was wrong, troubleshoot and test solutions, and ultimately get us taken care of. They could easily have turned us away because of the trade-in problem, but instead, they went out of their way to make sure we were happy. We dont buy a ton of games, but these guys will always have our business. Way to take care of the little guy!!!

Horrible customer service! Had a game in hand ready to buy but waited in line for 15 minutes before leaving. No one was in front of me except the person being helped at the counter. There were two people working, so one could have gotten on the other register. Neither employee said anything to me at all...no sorry for the delay, or well be right with you. just a simple hello would would have been great but not from these guys. In fact, while I was waiting in line one of the employees walked up behind me and and just stood there until I moved out of his way so he could walk by. Then I watched him walk behind the counter. He never said excuse me or anything. I dont know who is managing this store but they need to give a damn about the customer and teach that to staff. Basic customer service 101 guys!!

Bought a game two days ago. When I went to play it. It didnt work with the nitendo switch lite. I went back with my receipt. They would not give me full price back. They said since it was new and open that they could not. I said can I exchange for a equal value game. They said no. They can only give me 30 dollars. That is with credit in the store. Twenty five if I get cash back. They Are still money from people. Do not go there. your better off going to Walmart. Cash they will give you Your money back.

Im an old skool gamer and definitely out of touch with all the new games these days. This store doesnt make you feel stupid because you dont know like other stores have done to me in the past. They are friendly and welcoming and knowledgeable of everything they offer. So if you dont know much like myself they will help!

The employees that I have dealt with are always really nice and professional.

Selection is a tad small compared to a few of the other gamestops Ive been to but staff is friendly and the price for used and new games is fair.

I love the wide selection of games for each gaming console. You can also earn points towards coupons with their power up rewards card. I just wish games werent so expensive when they come out to stores lol!

Manger Josh was very helpful. Very knowledgeable about what he had in the store. Helped me renew my pro account.

Not what they used to be.

The staff was very friendly and Rieger to answer my gaming questions

Staff were busy talking to each other instead of assisting customers, but they had a great selection so it balanced out.

Awesome people. Great member perks and selection of pre-owned PS3 games.

The manager here treats his employees and customers better than most people treat their kids! COME TO THIS STORE IF YOU WANT ANYTHING GAMESTOP RELATED. They will for sure take care of you and find the best solution for you! Thank you Gamestop team!

Very helpful staff.

The women know more than the men and arent arrogant like them.

Always come here to buy used games, awesome selection!

Employees are rude and I got a digital game that DOES NOT WORK and they refused to help me solve the issue and said contact Microsoft, Microsoft said they cant help and contact creators of the game the creators said they could not help, reached back out to GameStop to refund my waste of $40 and they refused it, I have emailed gamestop before and gotten a response but when I email I get ghosted, they are the worst business Ive ever seen!

GameStop is what you would expect. It is a videogame buyback / store. It has games and a lot of game related merch. Its not awfully busy, most of the time. I am usually able to get in and out. The problem is, it can be really difficult to make a decision, especially if you dont know what youre looking for. The cashiers do their best to know all the games and help you. But it can be difficult across different platforms, etc. Also new games are quite expensive and trade in values are not good at all!

Used games are a little overpriced. Most things are not organized and its hard to see what they have without asking which can be hard with the one employee they have working at all times. But the employees are always helpful when you its your turn for help and know what they talking about. Great for all the latest games.

They have seen all of your reviews and changed the whole staff. The people there are very nice and very friendly. This is one of my favorite gamestops. Keep up the good work!

Decent place to get games! You get kinda screwed sometimes with purchases! Not completely honest

GameStop isnt as popular as it once was, so its perfect for those of us that still go. its easier for employees to remember you and give great recommendations.

Not helpful, I will not be spending my money here.

I usually dont have the greatest experience walking into game stop. However this time a sweet new girl named Shianne gave AMAZING customer service! She was very willing to help assist with anything needed and helped me understand the organization of the games to make it easier for me! I will definitely be going back! Hopefully shell be working there when I do! Thanks so much Shianne!

I called and asked them to hold a Wii game. They got my name and said they would hold it. I told them my daughter was on her way. She drove 45 minutes to get it, and when she got there, they had sold it to someone else. I called, and the guy that helped me did not seem to care at all about what he had done. American fork Gamestop just lost a good customer.

I got my merry mint pickaxe in fortnite from them. The prices are pretty high though.

Its a game stop... when I go in the employees are friendly and respectful.I have nothing bad to say.

Great place!

Dying industry in my opinion. I hate buying physical copies of games because you have to download amd install them anyway and if you scratch a cd its gone forever. Ut a digital purchase in the comfort of your own home is good forever. Also overpriced. You can pretty much buy anything in this store cheaper on Amazon

I can never get anyone to help me, and when I do its no more than a short answer from behind the counter. Not very friendly either. This place used to be my go to for everything. I either drive to the Orem location, or Best buy down the street.

Ive been to this store about 4 times. Its really a hit or miss. The 2 ladies that are there are fantastic and nice, theyll go above and beyond to talk to you and help with what you need. However im guessing the store manager seems to be irritated every single time I go in. Like its a chore for him to help me with anything and he always has a bad attitude.

Nice little Gamestop, nice friendly staff, and a great selection. Always clean and never too busy.

Great store. The assistant manager was super helpful and answered all my questions. Will keep going there.

*Two stars becuase I have personally only been here once. I have heard similar stories from others, but my experience is limited. Could have been one star*A drive north to Salt Lake or south to Orem would be worth your time instead of visiting this location. GameStop as a whole is a great company with usual great service; however, the customer service at this location is horrible. As stated above, I have heard similar stories of the employees treating the customers as if they (the customers) are not supposed to be there. Until the staff is flipped and new management is hired, I will not be returning to this location and will recommend others to do the same.

Very friendly and knowledgeable staff. Wish you guys sold FF14 game time cards though.

Big selection. Over priced used games though

There was a lovely lady named chelsea whom was very helpful. Didnt mind taking time to answer questions. And helped me with a cool xbox one.I didnt mind going back. Even when it was packed. Ty GS

Jessica was amazing. She knows her job and does it amazingly!

Ive had a lot if problems with this GameStop many years ago, however the current staff is excellent and really make going into GameStop a lot more pleasant!

Employees there did not offer me the price I wanted for my old PS3 when I upgraded to PS4 but he threw in black ops 3 when I got my ps4. Just wish they would give better trade in values.

They are always super friendly and super helpful. They dont pressure me a lot into pre-ordering, or buying a game hat just came out. All in all, super nice and friendly

Great service

I had a controller break and they did a great job to get a replacement. I felt like I was important to them. Definitely good employees.

Staff are friendly and helpful. I dont like that the push the whole game card/club thing so hard. I dont go here often and its not really worth it to sign up. Seems to focus on high-end consoles, very little to offer for handhelds (could hardly find anything for a Nintendo 3DS XL for example). The area in front of the registers is cluttered and when the store is busy its hard to know where the line starts and ends. Pretty small store, can get pretty crowded easily.

Friendly staff and good prices.

Fantastic store, really clean and well managed even on a busy weekend like black Friday.

This store is great, the people are fantastic and very kind. The atmosphere there is great. I would recommend it to anybody. I was surprised when I saw how low the ratings are!!!

Employees have horrendous attitude and you will never be ripped off harder than at GameStop just buy stuff online