Please go to Fletcher Jones. Save yourself the heartache of dealing with Anaheim, dropped calls, horrible communication, long waiting for service and just overall bad service. I bought my first Mercedes e450 car in Anaheim they next Mercedes will be in Fletcher Jones. I am getting my vehicle serviced there, even though Anaheim is 3 miles from my house. The Fletcher Jones staff is world class, hands down. They provide me with free vehicle pickup service with a loan car. Amazing service. And the staff actually sound like they want to be there. I didn’t experience that in Anaheim.

I couldn’t be happier with the service I received from Mercedes Benz in Anaheim. I had to tow my car in for a total break down. Luckily I have a certified pre-owned car so I was fairly confident the service would be warrantied. From the minute I walked in, everyone was so nice and accommodating. David handled my service work order. He was honest about the timeline and provided a loaner car for the time my car was in the shop. He updated me via text everyday and updated me on the timeline, where the parts where and when they would be done. They even finished ahead of schedule. They found the initial issue, but did additional inspections to find any other issues the original malfunction caused. I ended up walking out with a $0 balance so of course that made me happy. I will definitely be back due to the five star treatment I received.

This is the first time I have purchased a vehicle primarily through text and it was amazing! The process was fairly simple. All I had to do was show up, test drive and sign some paperwork!My sales associate Peter was so helpful! This really is a top notch dealer!

Top-notch dealership. David Vu took great care of me, again. I look forward to working with this dealer and David in the future.

I took in my husbands car and I effortlessly got it fixed quickly. I always get great service here, reps are great!

I complain when I’m not happy and it should work both ways. Mike Proud gave the most thorough explanations in regards to all aspects of my visit that I’ve ever had at any dealership. No one could ask for better communication from a service individual.Mercedes-Benz should be Proud.

Worst experience! Purchased my GLC 300 with peter and his boss Ted! They didn’t explained anything about missing the “hermes module “ ( found out when I realized some of the features were not working !!! ) also it was over priced !!!!! They only rush you to sign the contact!!! Be aware!!!

The best in OC for Mercedes! The quality of service is unmatched. David Ranciglio is both very competent and respectful. Having experience with another Mercedes dealer in OC, I can attest that to the honesty and care of MB of Anaheim and of David in particular.

What an exceptional dealership! Anaheim Mercedes Benz provided me outstanding services in such a way I wish I could give it more than five stars. I skipped the dealer close to my home and drove extra miles to come here for parts and transmission services. Fernando in Parts, Sonny in Service, and Mike in Write-up were excellent in customer services and in their expertise. Each took much needed time to listen to and address my concerns. Again, thank you for being an extraordinary organization.

I went there yes i did but as soon as i step on there lot i didnt liked there looks at me tney made me feel so bad with there looks like if i couldnt afford a mercedes car and it was so funny cuz i was there for a bit and no one came at me and ask me anything but is all good i felt like only cuz i was brown skin and a big nopal on my forehead they probably thinking that i didnt had what it takes to buy a mercedes- benz but o well i will never go there or any other mercedes bensz car dralers if i ever will like a nice and expensive car........

I have been a customer in this Anaheim location for over 10 years and this is the first time this happened. I made an appointment a week prior the appointment for oil change on a Thursday at 11 am . Dropped of car on time and assumed it to be done within same day. I called for the status of my service at 4:15 pm and was told no update on it yet and then received a text from my service advisor at 4:39 pm that there is no update at this time I called again at 5:39pm for a follow up and I was told that they are backed up and my car could be done Friday or Monday. Isnt it there is a so called appointment so your car will be done the same day? 5:39 pm I got a text that my car need to stay overnight . I understand that they are backed up but why did they overload services for that day. Appointments should be prioritized.

This place is awesome! K. Carter was so helpful, hes awesome!!!

I love Mercedes Benz of Anaheim because they are the only ones who can get my original key fob which takes three days to get, then they have to program the key. Then as Willie Nelson would say, Im on the road again.

Great customer service. Kept me aware of the status of my vehicle the entire time by text message. My vehicle is running like new.

They dont honor written contracts. My dad had originally signed a contract for an extended warranty that clearly states that upon cancellation, MBUSA will issue you a refund within 30 days of cancellation equal to the cost of this Extended Limited Warranty minus the cost of all services already received.We had not received any services during the time of our warranty, yet they were only offering to refund me $185, from the initial $2,760 paid in full for the warranty. Very unethical dealing and were now taking this to small claims court. Save yourself some time and dont deal with them.

Great team. Great service. Great cars.

This is the worst service experience that I have ever encountered. I purchased a GWagon from out of state. I called the service department and spoke to Amanda who quoted me one price to get some services due then upon arrival this dealership quoted me an additional $1000 dollars more than on the phone. Second I left specific instructions that a transport company would be picking up the vehicle. They were given the name and phone number to the transport company and then wouldnt release the vehicle. They put us through a texting phone call circus to release the vehicle. Amanda was the service advisor who took the initial call and quoted me the prices incorrectly and Michael was the service advisor who made it very difficult to release a vehicle and potentially cost me more transport fees for making the driver wait on in store politics. I will never return to this dealership.

My favorite Mercedes DealerI purchased my beautiful mercedes here. Mr. Reza helped me a lot to choose the right car, spent so much time to explain me every detailed info, and now after about 6 months Im even more happy with my car and this place. I highly recommend this place.

I had the best buying experience with the team at Mercedes of Anaheim. Chris was extremely helpful, kind and assisted me with making my purchase even when he was off. I was so impressed by his communication and making sure all my questions were answered fully and promptly. I have no doubt that Bill Swanger did everything he could to get me the best deal and rate and price for my trade in! Incredible job Chris and Bill! Would definitely recommend (and already have) to my friends and family! :)

I cannot believe the service I received from the sales department I called a little while ago and was inquiring about a GLS which I know is in high demand and low in stock. I am from the Chicagoland area but will be moving to Kauai in September and was hoping to work something out with them since there is no dealer in Kauai. The sales person informed me that they were not doing sales out of state which I then asked to speak with the sales manager just so I can explain the situation a little further he informed me that the sales manager “had no desire to speak with me” unless it was a custom color that was not available in Hawaii. I’m not sure what part of there is no dealership on Kauai he does not understand and therefore I need to purchase a vehicle in the mainland and have it transported for our move in September. It was extremely rude to not take a moment to speak to me about my situation.

Wholesale parts department was very friendly and helpful. A breath of fresh air compared to other dealerships.

Our experience can only be described as Great! Kayvon was super helpful and most important he was patient. There was no pressure as we took longer than most to make up our mind between options. He is knowledgeable about the technology and features of the GLE we bought. My wife went back a few days after our purchase and he spent time to answer her additional questions. Oh and the price was very competitive as we did our homework online, with another dealer and our membership warehouse purchase option.

Bill Blaha was so easy to work with. He was excellent at helping get in the Mercedes of my dreams. Before I even went in to test drive it my my questions and concerns were all squared away, so when came time to go test drive it, trade in my car, and bring my new GLA home, it was seamless.. with no surprises or hiccups! Thanks again Bill and to Mercedes Benz of Anaheim for making my experience so awesome and easy.

Ive always heard bad things about going to a dealership for repairs but the tech was understanding of my old clk 320 and was very blunt about what needs to be done and what steps need to be taken. Hopefully I feel the same way if not better after my car gets serviced this Friday.

If you are looking for an awesome professional sales person, ask for Bill Blaha. Bill got me into my new 2021 lease and the process was hassle-free! This was done without me having to set a foot inside the dealer which was super convenient. Additionally, Bill personally delivered my new vehicle and the signing of the paperwork was quick. He also explained the different features my vehicle has. So, if you are looking looking into leasing or buying a new mercedes and want a friendly hassle-free process, contact Bill Blaha from Mercedes-Benz of Anaheim.

I had the best experience buying my 1Mercedes tonight. Michael Sullivan made my experience memorable, he is excellent, has exceptional customer service and Finance Manager Pauly was icing on the cake. I enjoyed the experience and of course my purchase.

We went to 3 Mercedes dealerships and decided to purchase our Mercedes from Anaheim Mercedes! Our sales AssociateArnold Alex was a gentleman, no pressureand More importantly we were treated likeVIP. The GSM walked over Bill Swanger andgave us a great price on a 2021 GLS 450!Because of the way Anaheim Mercedes dealership treated us like family, we referred our friends and yesterday she bought a 2021 C300from Arnold and Bill both exemplary professionals!

The service at Anaheim was great.

I decided to try this place for routine car service since my regular dealership House of Imports is farther away from where I live. Well my service appt was at 9:30am and I have been waiting by my car for over 30min already and still havent even spoken to a service rep. I might as well just have driven to House of Imports at this point. While waiting I struck up a conversation with the person behind me in line and she said shes never had to wait this long for a service appt before, but that this was also her first time here. Save yourself some time and dont come to this dealership for service on your benz.

This is a long overdue review as I have taken many deliveries and recommended many friends and family here. One of the best MBZ (Mercedes Benz) dealership ever, featuring friendly and attentive customer service.Id especially like to recommend James Lu, he is by far one of the best sales rep that Ive encountered. He really tries to look for what you need and what your budget is instead of recommending a more expensive or unnecessary vehicle. He speaks Mandarin and lived in Taiwan before too! 會講中文! Car deliveries were top notch, clean and shiny, explained all high tech functions of the vehicle, and he will always greet you w a smile when you come by the dealership. Jimmy has become more of a friend than simply a sales rep.Id also like to recommend the GSM (general sales manager), Todd Carter. He definitely isnt like your typical GSM who sits high up behind the scenes and sees you for a few seconds and leaves; he would take the time to chat with you to see how your experiences are and how they can improve. This dealership will flourish under his management.Dealerships waiting area also offers free coffee, water and refreshments with a quite few flat screen TVs, and the remodeled interior makes the dealership look like the lobby of a 5-star hotel.Will definitely recommend James Lu, Todd Carter and Anaheim MBZ (formerly Caliber Motors) to anyone looking for a luxury vehicle!

Come see Bill Blaha for your new benz!I wanted a car and Bill delivered . Ive been on a hunt for a cla 250/c300 white on beige combo which seems to be impossible to find in the dealerships near my area. Ive dealt with brokers who wanted to sell me cars that I dont want and multiples sales reps from different Mbz locations who were so unprofessional. I was having the worst of luck finding a car. Either the car wasnt available in the model/color I want or the monthly payment was higher than what youd normally pay for that model to lease.I was ready to give up and one night I stumbled upon a listing for a 2020 c300 with amg/night package on car gurus. I requested for a quote and the following morning Bill reached out to me. Im just gonna tell you that I work in sales so when I meet a pushy and aggressive sales person im already turned off. I SWEAR THIS IS A POSITIVE REVIEW FOR BILL. lol. Anyway, not only was Bill extremely professional, he was also very personable. He answered all my questions (I had a lot) and he made me feel so comfortable with my first Mercedes lease. Everything was so easy. We did some paper work online, the car was delivered the following day and the car was mine after a few autographs. I felt like i was buying a car from one of my uncles. lol. I probably wouldnt have purchased a car that quick if it wasnt for his personality and excellent customer service. Its so rare to find that now. Thank you again Bill! I love my car!!!

Service department team seems very proactive about drivers safety pushing for the replacement of break pads way too soon...

They do a great job. I am totaly satisfied doing business with Mercedes-Benz of Anaheim.

I purchased my car here., and I’m loving it !!My sale Rep. Reza who has such an outstanding, excellent customer services !, He’s willing to do extra miles to satisfy customer needs. If you ever need to buy a brand Mercedes pls. See Reza . I would highly recommend him .⭐️⭐️⭐️⭐️⭐️

I would like to thank Darcy from MB Anaheim. My battery from my key died on me and could not start my car. I called the closest Mbenz and Darcy happened to answer the call. He did not transfer my call and immediately guided me through the process. Again, thank you Darcy. I am so glad you answered the call! Your great customer service is what everyone needs. You are an asset to Mercedes Benz!!!

I will never take my several cars here. I trust Fletcher Jones of NewPort Beach. Car returned with dings here and there.

The salesman took us on a walk to find the car up and down the parking lot and in the end we didnt find it. He didnt know that the car we were looking for got sold in the morning. Then he told us that the showroom closes at 9 sharp so he cannot help us after that.

Do you have a Mercedes Benz take your vehicle to these guys will take care of you pass service they treat you good prices of good everythings great coffee is good Services great Thanksgiving to get work especially the parts department

Always great experience, service reps knowledgeable and helpful. Service is performed on time and correctly.

My first experience with their Service department, and I was impressed. Brian was very personable, and professional. He was very prompt in helping me when i arrived and I never felt rushed or just another number. Thanks!

I went to work there

I leased or bought over 10 Mercedes in my life but I have never seen a sales person like Roxy to be so honest and upfront. She gave me all the information over the phone and I drove all the way from Pacific Palisades to get to Anaheim to meet Roxy. The drive to Anaheim was worth it and I will definitely do it again for my next purchase. Her knowledge for all the cars we had questions about showed us truly how well she knows all the vehicles. We could not be happier with our new car and the 2020 years are truly something else!! I will definitely recommend Roxy to all family and friends! Thank you so much for your patience and time with us. You are truly amazing.

Clean and great customer service. Sales are very reasonable. Great selection of pre-owned SUVs.

Always a class act. Fast, reliable service. Customer friendly staff. Right and exact vehicle write-up. Clean and comfortable lounge area. Great Customer service all the way through.

I bought a Certified Mercedes less than a year ago and went in for service issues. I found out each issue the car has requires a $210 diagnosis fees. I would have to authorize around $1600 for the diagnosis so they can tell me if it is covered under the warranty. No thanks! I didnt have this experience with BMW in the past so I assumed Mercedes was the same. BMW fixed things without asking for fees. Unfortunately this is what Tesla does and thats why I wont get a Tesla. Next time when buying a car from a dealer, I will ask about their diagnosis policy. Just a thought for others when getting a car.

Good services and good second to none staff like Mr. Arnold Alix sales associate and Mr. David Ranciglio of Service Dept Team that would surely to help and assist you.

Wow! Is all I can to sum up my amazing experience at this dealer. I have been a BMW owner for many years and as the service changed so did I. Not knowing what to expect I thought I’d give Mercedes-Benz a try. After doing my research and wanting to stay close to home I found Mercedes-Benz of Anaheim and am I glad I did. Vijay in the sales department made sure our process was smooth and simple as we had two small kids with us. We got to meet the service manager/director who just wowed us with even more great service. So appreciate the care they took for my family and I to ensure we had happy kids at the end of an experience that in the past dealers took eternity. We would recommend this dealer to anyone! Thank you all for being so awesome!

Have been a customer here for 2 years. And for some reason nothing can ever happen smoothly with this dealership. Just got off the phone after being transferred between the same 3 people for a simple tire question. The supervisor did not know how to get me my answer either. Do yourself a favor, save the hassle, GO TO FLETCHER JONES. So much better than here.

Helpful staff.

I hope is the best place for Alic jobs

Very courteous and concerned about the service of my Mercedes Vehicles. Very good follow up. Outstanding waiting area, free car wash upon return of vehicle and superb shuttle service. Overall I found that the Service Department here is managed quite well with true professionalism and is indicative of the Mercedes Brand. Kudos and thank you. All is copacetic!

I wanna give them more than 5 stars. I recommend you to buy MB cars here 1000%%%. John Gray is the best Online Sales Manager. He made it so quick and easy to buy or lease MB cars. He is so professional and understand what customer needs. I called him yesterday regarding new cla250 to lease and after talked to him on the phone for 5 mins, boom I got approved and pick up the new cla250 2020 next day. If you think about buying or leasing a MB car, I recommend here more than 100%. Call them and ask for John Gray. He will take care of you in professional manner and so quick. Thank you John again. Good experience!!!! Great Service!!!!

Stopped by parts and was greeted by a gentleman named Hernando, hands down the best customer experience I have had in a long time. Look forward to the next time I have automobile questions and need more parts!

Service man took details down and asked the right questions.

Afsaneh helped my husband to buy a car for me as a surprise. She was very professional and very informative. She was always available if we had any questions. My husband and I strongly recommend this dealership

Terrible service. This is why companies like Tesla will eat their lunch. I called and spoke to someone from Mercedes Benz of Anaheim. I specifically asked where do I drop off a lease return. She told me bring the car in and someone will help you in sales. So thats what I did.I come down and Im told sorry we cant help you and no we wont take the car. What an absolute joke. If you can go to any other Mercedes dealer you can find. These guys are total old school used car sales people.Oh to be clear I was doing the drop off for someone else. They have an underlying health condition. But they could care less.

Brought my car to the Anaheim service department for the first B service to my 2015 CLA 250 since my move back to California from Florida. My car had been serviced every year at the Coral Gables dealership with no problems whatsoever,aside from them taking a few days for basic service. I dropped my car off at the appointment time and my service adviser tells me it should be done by end of the day, which was surprising to me since it normally took at least 48 for me to get my car back in Florida. So I get my loaner car and drive off. About 15 minutes later, I remember that I had left $53 in cash in the flip up ashtray container that I had just gotten as a refund for a return at Autozone. I immediately thought of going back, but figured Id call the service advisor to let him know about so I wouldnt have to make the drive. I ended up leaving a message on his VM. When I returned at about 5:45 pm to pick up my car, I made the payment for the B service and waited for the car. When I got it, I look into the ashtray and sure enough, $40 dollars (2 $20 bills are missing). I immediately tell my service advisor and hes dumbfounded- asks me to look into all the storage areas in my car since the staff NEVER takes anything theyre not supposed to. We look and of course the money isnt there. He brings over the service manager who tells me theyll investigate and take these things very seriously. Since it was a Friday and the service Dept closes at 4pm, he said he would call me Monday to let me know what he finds out after investigating... well Monday turns to Tuesday, Tuesday turns to Wednesday with no phone call. I call them myself and ask to know whats going on with the investigation- they say theyre not done yet and theyll call me later. Thursday I finally get a phone call telling me they investigated and sorry but they asked their staff and no one took your money. Too bad so sad. At this point its not about the stupid $40 bucks, its about the fact that they only contacted me after I wouldnt drop the issue. $40 bucks isnt bankrupting anyone, but its MY $40 bucks that your staff STOLE. Thats a terrible way to treat your customers, especially for a luxury car dealership. No offer to try to correct the situation. Just a too bad so sad. Super disappointing after never having a single issue at Benz of Coral Gables in Florida of all places. Needless to say, I will not be taking my car back to the Benz of Anaheim dealership for service- bunch of thieves.

I wouldnt come here there cars have technology that will literally track every move you go. They have secretly cameras inside that will records your most private conversation. They used this information and sell to third parties.The dealer wont tell you this.

Got my van and it’s nice.

Excellent service! Very thorough, efficient & they keep you posted through text, email or calls.

More than 2 week ，when i leave my car to check，too slow。no reason ，ask me pay 420usd，new car， 3 month。

My wife broke down on her way to our home in Palm Desert, they went out of their way to ensure that she had a loaner to get home even though it was after hours. The kept us informed throughout the repair process. Communication and the quality of service is what makes us customers for life.

Very good customer service

Last week I bought a new Mercedes C300 from Mercedes Benz of Anaheim. My salesperson was Mike Sullivan and he made buying my car a great experience. He helped me get the best price on the car I wanted and Mike made the entire process go very smoothly. The car looks and runs perfect. If you are looking for the ultimate car sales experience then ask for Mike Sullivan. You wont be disappointed.

I purchased a new vehicle in August of this year at this dealership. It was the utmost pleasant experience.Mike Sullivan is an outstanding, very professional salesman . He assisted me buying the car. Mike took the time and offered great advice in a friendly atmosphere with no pressure.Peter Tran assisted me getting a loan with the lowest rate possible. He is an extremely pleasant, professional and efficient financial manager .I truly enjoyed the experience and would strongly recommend these guys. Should I need to purchase another Mercedes in the future, I would go only there. Truly above and beyond five stars services .

My MB was bought from other deal in this May. I came to MB Anaheim to check a warning sign showing in my car. Dave Luirette in Service Department and his manager did provide excellent jobs. I really appreciated that. Highly recommended.

ExcellentThey are courteous and knowledgeable.My bill was lower than the phone estimateAnd they washed my car, too.Thank you Michael Proud and MB of Anaheim!!!

See Michael Sullivan. I followed him from another dealership. I had purchased a car from him 8 years before. This time I visited two other dealerships before tracking him down. Mr. Sullivan works hard to find the perfect car for you. The other members of the team were very accommodating as well.

I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pitch for another $500 of services the car doesnt need, they held the car for 7 HOURS for a basic oil change on a TUESDAY! I could have just taken it to the local spot, get the service done in 30min for 40% of the price this dealership charged.They called me throughout the day, about something every 30 min. They try to upsell again before sending the bill, for another $1400 worth of services...they blow me up on the phone right before they close, because they couldnt take my card the prior 4 hours, now they have to get paid, if not they would have kept the car overnight...They acted like I didnt have a job, or nothing else to do but to answer their calls. They do not communicate among themselves, do not leave each other notes, and everyone has an entitled tone.At a time of massive technology changes and during COVID19 pandemic, you would expect businesses to get their act together, take care of the clients they have, fix their processes and for employees to bring their A game before they are replaced with a machine or an algorithm...I would expect something like this from a KIA or Hyundai dealership not from a Mercedes. This is definitely the last time I get a Mercedes, Im going back to buying American cars.

I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pitch for another $500 of services the car doesnt need, they held the car for 7 HOURS for a basic oil change on a TUESDAY! I could have just taken it to the local spot, get the service done in 30min for 40% of the price this dealership charged.They called me throughout the day, about something every 30 min. They try to upsell again before sending the bill, for another $1400 worth of services...they blow me up on the phone right before they close, because they couldnt take my card the prior 4 hours, now they have to get paid, if not they would have kept the car overnight...They acted like I didnt have a job, or nothing else to do but to answer their calls. They do not communicate among themselves, do not leave each other notes, and everyone has an entitled tone.At a time of massive technology changes and during COVID19 pandemic, you would expect businesses to get their act together, take care of the clients they have, fix their processes and for employees to bring their A game before they are replaced with a machine or an algorithm...I would expect something like this from a KIA or Hyundai dealership not from a Mercedes. This is definitely the last time I get a Mercedes, Im going back to buying American cars.

Nothing but amazing things to say about Mike, a service manager. Wow was he great to work with. I bought a certified pre-owned vehicle and when I drove it for a week I noticed several things werent perfect, like it had a cracked front bumper. Mike fixed every single thing for me without hesitation, plus gave me a loaner car in the meantime. He is super pleasant to work with also. Highly recommend him! My experience was the best, and you hardly ever see that anywhere. Also, Cory who I bought the car from was great as well. Not an ounce of pushiness which is rare from a dealer. Super nice guy and easy to work with- plus took the time to give me a detailed tutorial on the car I purchased. These guys are great and live up to the Mercedes name and what you would expect service to be like. I would give ten stars if I could!

Dave is a very understanding, considerate and professional adviser. He listens well to my concerns and performs a thorough analysis of them. Dave evens checks typical wear items when I bring in my car. He keeps me informed about the status of the work that is being done. Dave will only recommend scheduled maintenance procedures and occasionally he will identify an item that I should consider replacing or repair. I fully trust his advice. My car is ready on time and hand washed and vacuumed. I would recommend Caliber Motors and Dave to every friend and family who owns a MB. Thank you. Daryl K

Rude service representative. He did not honor my valid Mercedes Benz prepaid Maintenance Coverage and spoke to me in a very impolite manner. Story continues...

MB Anaheim was an excellent experience from beginning to end. We just purchased a new 2018 GLA 250. Chris Klee was our MB consultant. We started talking via email until the price was finalized. Unlike most other dealerships, Chris went above and beyond to look out for us to ensure we got the best price for our car, was very personable, respectful, and never pressured you. Car was washed and detailed before leaving the dealership. Chris even stayed 2 hours after the dealership closed to show us all the details of our new car and how to use them.Would highly recommend MB Anaheim, especially Chris; he was the best!This will be my first choice when I decide to get a new MB!Also very nice client lounge!

David Ranciglio was my Service Advisor a couple of weeks ago. I came in on a Saturday just a few minutes before they were about to close for the day. My fuel door on my Mercedes wasnt opening. He figured out how to manually open it for me so that Id be able to fill up my tank. He went above what he needed to do. So I will always come to this dealership to have my MB serviced.

I had very bad experience at Mercedes-Benz of Anaheim service department for the diagnostic & repairs of my car for the check engine light on. At first the service adviser Gustavo promised to me that any charges for the diagnostic will be used to reduce the repairs cost of my car but after the diagnostic costs were added up to the total more than $1000.00 he reversed that commitment and wanted me to pay the diagnostic charge (more than $1,000.00) on the top of the final repairs cost ($4,200.00), I argued with him about the diagnostic charge then he agreed to take off the diagnostic charge but he changed the repairs cost from $4,200.00 to approximate $6,000.00 (increasing the repairs cost). Finally I decided to pay for the diagnostic cost but not to repair my car, I walked out the service department and felt very sad, I just want to let you guys know and be caution when taking your car to Mercedes-Benz of Anaheim service department. I suppose to rate zero stars but felt bad to do that.

Excellent Service EVERY TIME we have been here. I have been leasing my Benz from them for over 6 years and they are the best in town from service to pricing. John Gray is the best salesperson we have dealt with; no price haggling. He is straight up giving the best deal possible.I drive from Riverside to go to Anaheim to make meet them because I get the best service from them.

I had a great experience at the Benz dealer in Anaheim. The staff over there were nice. I got greeted right away when I arrived. Mike was my representative and he was pretty helpful. He answered all my questions professionally and helped me to get service A done efficiently. I am satisfied with the service overall.

Worst dealership ever as far as service goes!Took over an hour on line just to get s new battery and who knows when we will get it back. Couldn’t fix our van after over two weeks in and out of shop. Turned in as a lemon.Love the dealership but worst service department ever. We have purchased at least 10Vehicles from them and would not recommend the service dept. going back to Fords!

This is a dealer that you can trust. I recently took my car in for service and decided that, while there, I would also have it detailed. The service went well and the cost was reasonable (much less than I expected). When I picked up my car, it looked brand new. You cant beat the customer service, personal care and attention that you get from Mercedes Benz of Anaheim. Michael Gonzalez is the BEST!!

My wife and I recently paid a visit to Mercedes Benz of Anaheim to have routine service performed on our E Class. While there, we met Bryan Fitzpatrick and discussed with him our desire to own a 430 S Class. From that point, he whisked us through the process of finding that perfect automobile, financing it, and delivering it. The level of service was superior as was the vehicle that we purchased. I would readily recommend Bryan Fitzpatrick, along with his co-workers, John and Jason to all my friends for all Mercedes needs.Sincerely,James and Deborah C

Michael Laws made sure that I got the car I wanted and the best deal in town. No BS and straight to the point, just the way I like it. LOVE the car (2012 E 350 Coupe) and LOVE his customer service. He even made sure I got the most out of my trade-in. He made me comfortable and I didnt have to shop around dealer to dealer.I would definitely recommend him to anyone looking for the best deal with minimal haggling and hassle.

I received a recall letter on my taillights and had been experiencing the alert on my dashboard. Before going in to dealership to get the corrective work done I called service to insure everything was in stock to correct my condition. My only concern was when speaking with the person who was helping me at the dealership after confirming everything was good the service person I was assigned to inferred that I may be out of time. This was not the case. I sometimes feel that females because they are females get taken advantage of. I did get the work done, everything is working well now and I am very happy with what was done. Someone else may have thought they needed to pay to have the recall work done by the way I was originally approached.

Ivan is my representative.......love! Love! Love......how he gets things done. Professional, straight to the point, aware of available promotions and most importantly to me is his outstanding customer service. He makes me feel like a valued customer. Caliber Motors MB should be honored to have you as a team member. You get 100 stars!!Thanks Ivan. Keep those wonderful qualities!Rainjazz

Great experience ! Had to get brake work done on our sprinter while on vacation in the midst of a road trip / move. They got us in and got our van right, even found a recall I wasnt aware of. And they washed the van for me as a bonus! Really wish I had a service dept at my local benz dealership that was as good as these guys. If Im ever back in the Anaheim area with a MB product, you better believe Ill be back there.

Very smooth purchase. Got a good deal on a fine automobile. Would recommend to others using this copany.

We got our c250 from Caliber 3 years ago and love going there for services and/or car washes.- the open lounge area is nice. you can get coffee, donuts and enjoy some TV or reading time.- they have a handful of working stations. i can absolutely stay productive there by having conference calls or just working on my laptops.. they got decent wifi there.- free car wash is awesome.

Perfect place to buy or lease a Mercedes is Anaheim. The stuff are great, place very clean and modern, you can get a best deal ever while don’t expect it!Even you never had experienced buy or lease a car still you’re in the best place!

My appointments with Caliber Motors have always been most positive. I am treated with respect, consideration and the acknowledgement that I am an informed owner of my car.My current Mercedes is my third automobile serviced at Caliber Motors.Gary Williams is the perfect representative of your company. Caliber Motors should use Gary as a mentor to the younger employees. He has all the qualities and integrity of a professional. I have referred Gary to a new owner of a Mercedes.

This was my first time using the service Department since buying our new MB. The service was very pleasurable. The staff was courteous and helpful. I am one who appreciates adeptness and professionalism. Im quickly becoming a big fan of MB, and the obvious high standards they strive to obtain.

This has been the best experience I have ever had. The people were generous and kind plus the showroom was awesome. My salesman Darcey Borges was very patient and totally helpful on what my needs were and his Sales Manager Silas Borges got me into a car that I never think I ever would get into. They definitely treated me like family and will come back for more vehicles and they will get referrals from me. Dont hesitate and go, you will be happy!

David Vu was my sales associate. He was responsive to my calls/messages, provided excellent customer service and was extremely helpful in working with me. I have bought 3 cars from Fletcher Jones before but switched over to Caliber because of people like David. His customer service was superb and I ended up buying a car from him on the same day I met him. The process was painless and he was very helpful in assisting me. Strongly recommend this place!

Ray was very helpful. Found the car we wanted and we both got to test drive it. Tustin Lexus never offered and weve had 3 Lexuses.

We have leased several vehicles from Bryan Fitzpatrick and John Gray at Caliber Motors Mercedes-Benz, Anaheim Hills and have always been very happy. This time even more so than the last times we leased. My wife’s lease was ending on her E350 and she wanted a 2012 E550 sedan, with a specific color and interior. John Gray, Bryan Fitzpatrick and Todd Carter all got involved because there were only two in the country. One was special order and in route to the dealer and customer in Utah, the second was in Arizona. Todd negotiated with the Arizona dealer and after +1 week was able to secure the car. I didn’t think it would happen but John, Bryan and Todd didn’t give up. She loves her new car it has everything that was on her wish list and then some.They truly came through for us. Even with all the negotiating they did to get this special car, they still put together a great lease package that met my budget. THANK YOU!!

I am so excited! My car was delivered by the delightful and helpful Cesar. But this couldnt have happened if it werent for Todd! My list of wants and not wants seemed to change daily. Todd couldnt have been more patient or sweeter. In the end he found me exactly what I wanted! Mercedes has won another customer for life!!

Service was fast. I really needed to be out quickly bc we were moving that day and once I dropped my car off they had the loaner ready for me in no time. Very quick. I really appreciated it. Car was also ready the same day as I needed it to drive long distance the following day. It was a very good visit. Go Jameson

Michael Mu was extremely helpful and a solid service advisor. He definitely went beyond my service expectations, it has been a pleasure working with him. *****Michael, thank you for the impressive work ethic and dedication to your customers. I look forward to coming back for service. Best Regards, Glen L

Todd carter the general sales manager and Bhin the fleet manager provided the best customer service a car buyer could ask for! You have to go here if your in the market for a Mercedes Benz. They have a modern and extremely clean facility with extremely friend employees. I highly recommend Mercedes Benz of Anaheim hills I certainly will be buying all my cars from them as they earned a customer for life with my recent purchase. Cant thank them enough and Im extremely satisfied to say the least!

I worked directly with Mosh who jumped right on finding me the car I wanted. He was friendly, easy to work with and quick. He did everything in his power to get me the best deal possible and delivered on his word. There were no games played... I went in during lunch and came out two hours later with the car of my dreams. Mosh then followed up with me the next day asking if I was satisfied with my purchase, which I definitely am! Thank you, Mosh and team for everything!

Our experience at Mercedes-Benz of Anaheim (Caliber Motors) was great! Negotiating a deal on our new GLC300 was simple and straightforward. We were able to complete the paperwork and drive away in our new car in less than an hour! This was probably the smoothest car buying experience ever. Kudos to John Gray and the rest of the sales and finance team for their professionalism and candor.