Let’s just start off that I am very pleased with my new purchase not only is the vehicle in a great shape but it was exactly what I was searching for in a vehicle. The staff was outstanding and handled the process so smoothly for a car dealership. I also have to thank my salesman Patrick who made the purchase 10x easier. I highly recommend this dealership over many others in the area. Thanks again

Husband and I bought our awesome new family van here thanks to Dean and it was the best experience you could imagine when it comes to buying a car. Bayside is a great facility and they are so kind and helpful to families. We highly recommend!

I recently went into Bayside to trade in a used car and purchase something else. As soon as I walk in the staff greeted me right away! They were extremely nice and polite from the moment I walked in. While conducting business everyone was so nice and offered me candy, food, beverages throughout my whole time at Bayside. Andrea was amazing and great to work with! The store was very clean and was a positive environment to conduct business. We were able to make a deal and I’ll def return to Bayside in the future!! This is not your normal dealership, they went over the top with their service and getting a deal done!

I had a great experience with their service department. The service guy (Tony) kept me informed and up to date through the process. They even sent a guy to pick up my Jeeps hood key when I forgot to leave it with them, so they went beyond expectations for me.

Wonderful dealership! Very accommodating, not pushy at all! They took our old jeep even though they didn’t deal with the leasing company! Plus they didn’t have the jeep my daughter wanted, so they sat and helped her build it the way she wanted! Andrea went above and beyond and Dean was an excellent salesman!

Recently worked with Gio. I’m about 4 hours away from the dealership and found i truck I wanted to purchase.When I called I got Gio and explained I wanted to get an estimate on my trade. He didn’t push and ask what I wanted to buy, just explained the process. He had me a fair estimate in a few hours.After I got my financing squared away we set up a time for me to come down and get the new truck. When I got there everyone was very friendly and the process was quick.I would recommend this dealership and Gio to anyone. I was very happy with how he conducted the sale, never pushy but whenever I had a question he was quick with an answer.Thanks Gio!

My fiancé bought a truck last night from Dave Harris. Dave was absolutely amazing. I dread sitting in dealerships but Dave made it nice and personalized our experience at the dealership. Had great conversation while waiting to hear from the finance company. He, the rest of the staff (TJ, another salesman and I believe the girls name was Andrea) were so kind to our 6 year old that was there thru the whole thing. They never tried to BS us. They were honest from the jump. And made a great deal with us! I’m looking to trade my car in in a few months and will definitely be going to them again. Thank you so much for making it a great experience unlike other dealerships I’ve dealt with.

I bought a used Subaru Outback from Bayside. I traveled an hour and a half to the dealer. The dealership was easy to find, the price was fair, my experience was great. My sales consultant was Usman. Usman was extremely responsive. He answered my questions directly and clearly. I have been searching for a specific year, color, milage and package for over six months. I had contacted many dealers over those months, all would send me vague emails never answering my clear and frankly uncomplicated questions about the cars, or try to sell me something I clearly was not asking for. Usman was different. He sent me a video of the car, he was flexible when I changed our appointment time. He followed up with an easy and non invasive text. He did all the right things. As I said I spent a lot of time researching the vehicle so when I did the test drive and looked over the car he gave me the space and time I needed. he came along on my test drive when I told him I was unfamiliar with the area. He was calm, efficient and considerate with my time. I love my car and would recommend Bayside and Usman for a thorough, yet easy car buying experience.

Just bought a 2019 Challenger from Ussman. Great salesman, didnt have to haggle it out over a good price. My wife and son picked a car they liked right off the lot and test drove it by doing donuts in the Navy Stadium parking lot. Happy customer.

I cant get the service department to answer the phone. They have no voicemail. I tried the parts manager and, at least, could leave a message. My online inquiry last week didnt get any response either. Id like to get my jeep serviced there, if theyd only talk to me.

Salesman (TJ) very friendly and knowledgeable. Very hospitable and no rushing. Good guy !

Mike Lowe helped me find the car I was looking for and I love my new blacked out R/T Dodge Challenger

Called and was told to set-up an appointment for a recall online when no one in service answered so I did. I night dropped my vehicle so the recall could be done and then Im told that the parts are on back order on the morning of the service. Then I go get my Jeep and my night drop envelope had never been opened. In the interest of excellent customer service,, they couldve at least washed my vehicle on this nice day for my inconvenience that was unnecessary. As a life long Jeep owner this service is extremely disappointing, but a lesson learned.

Excellent service experience from start to finish.From scheduling the simple oil change appointment to running a few minutes late for the appointment, everything was top-notch.Clean, open, friendly environment. Everyone adhering to the current Maryland COVID-19 health & safety regulations.Communication was in easy to understand language, kept apprised of the servicing & times.Overall, 5 Huge Stars

Love there service A1 the you mike lowe

Great service very friendly people

Took my Dodge Challenger in to have an axle replaced under warranty. Service adviser and everyone I spoke with during my visit were great and they had my car fixed in timely manner. HOWEVER, a week after getting it back I was taking my wheels off to thoroughly clean them and immediately noticed the axle nut was at the end of the bolt, like the tech hand threaded it on then completely forgot about it. Adams service department is closed on weekends so left a voicemail with my adviser stating what I found. I had to go through the hassle of renting axle sockets and wrenching it down myself. Wish theyd been at least courteous enough to contact me back promptly the following business day, cause it was work by them not done correctly.

I couldnt have asked for a better first-time buying experience! Andrea was so helpful! I was out of state looking for a car, and she helped me every step of the way. From choosing which car I was interested in, to pricing and financing, everything was done via email in a few days. All I needed to do when I got to the dealership was sign the papers. I would recommend Bayside to anyone looking to purchase a vehicle!

I had a wonderful experience at Adams Jeep. I had a spur of the moment trip there to look at a Mercedes on the used car lot. I was allowed to do a longer test drive and loved the car but realized I did not want a car. I had no pressure from my sales associate Caroline or any one in the sales department. I thought about it and found my 2014 Jeep Grand Cherokee Limited on line and called to ask for a test drive. I drove it an ultimately ended up buying it that night. The Jeep needed rotors and Adams fixed it without hesitation. I brought the Jeep home and drove it the next day and the headlight was out and would work sporadically. I called Caroline and told her what was going on, they looked at it and put a new bulb in for me. I am super happy with my experience there and Caroline was super nice an not pushy at all for me to get a car. I am a Jeep girl from now on and when it comes time to get another one they will be the only place I will go. Nice and locally owned.

My first visit to Bayside chrysler dodge dealer in annapolis and came out with a great car. 2 weeks ago my wife my kids and I went out looking for a car so we stop at the chysler dealership in annapolis just looking around to see if we could find a nice car that would fit our budget so we were greet by Mike, great guy came out checking if we were OK and asked us to come inside. it was a hot day he offered us drinks and make our time pleasant.Now I have purchased cars before from other places and sometimes is a pain waiting many hours and insted of being a good day for getting a new car you end up having a bad boring day, so the funny thing is my family and I were in the dealership not more than 2 hours and we did all the proces we went for a ride around the streets in annapolis we came back and Mike explained very kindly that the car was in perfect shape and had not problems. We had a great day mike help us through the process from the beginning to the end my wife was very happy with her new car and I was happy for having Mike as our sales person. So if anybody reads this review I hope is helpful at the time of looking for a car for your family and ask for mike he will make sure you go home happy and not have to go to wait all the hours that normally other dealers make you wait.

Great service department. The first dealership I took my vehicle to in Glen Burnie couldnt figure out an issue I have been having with my Jeep. Within 20 minutes of my appointment arrival, they had diagnosed the issue and started getting parts gathered to do the repair. Very professional and I would recommend anyone that has an issue with their vehicle to make an appointment here right away.

I wrote a review when it was Adams, now Bayside but the same great staff. For new vehicles, I recommend salesman David Harris. No back and forth pricing but a honest price from the start with a great and competitive trade in. Good service from the service department today as well. Thanks Bayside!

Quick with service appointment

Whether you are a first time buyer, or a frequent flyer, go to Adams for your purchase! From the minute you walk in the door, you feel like you are a VIP customer. They take the time to make you feel welcome (kids too) and comfortable with your decision. They worked extremely hard to make sure that I walked out with exactly what I wanted and have been amazing at following up with any questions I have. If youre heading in, ask for Andrea! She was so funny and excellent with my three kids! I drove almost two hours just to shop at this dealership, because I heard what a great place it is, and I was NOT disappointed!

UPDATE: a year after buying my car from them, discovered issues with brake pads being changed without changing the rotors (despite otherwise being claimed), areas of rust, one of the tires is out of round. Dishonest place. They do their own state inspections, which may explain how this car passed too.My experience is horrible. I am super busy and have just moved to Maryland. In August 2020, sales helped me find a car, told me I would get tags immediately, said that there was a 3-month warranty, and delivered the car to me with all the paperwork.Upon delivery, there were no tags, I asked why and they claimed that they could not do them because I had an out of state drivers license (should have told me that BEFORE delivering the car).Couple of weeks later and the car started making a weird clunking sound from the front. Took the car to service; they claimed that there is nothing wrong with the car and that its coming from the dashboard (it is not) and would take a lot of time and effort to dismantle so they will not do it. Got the car checked by 2 separate mechanics and both agree that 2 or 3 engine mounts are shot and need replacement. Took car to service AGAIN who claimed that they have just changed the engine mounts and will not change them again, and that the sound is still coming from the dashboard.Also, title was taking forever to process. I called Bayside and each time I got the same answer (COVID delays). Called the MVA myself and turns out there was an error with the paperwork. They kept blaming it on my credit union. Even if it was not their direct fault, they could have at least looked into it instead of brushing it off for weeks. They did not even take the time to send me temporary tags after mine expired 2 months ago.Now it has been 4 months since I bought the car and I have no title, expired temporary tags, and around $1,000 to pay to replace engine mounts.

John is such a pleasure to work with! It’s nice to be able to feel good about a big purchase and not hassled like most dealerships I’ve been to in the past. Rodney the sales manager was also extremely helpful and pivotal in my ability of driving off with the vehicle I’ve been working so hard to get! So great to work with both of you! If I could give more stars I would! Highly recommend!

I had a great experience at Adams. I brought my Jeep in for service and Mr. Jeff Ennis was a pleasure to work with. He was very kind and got me taken care of immediately. He had a courtesy car for me to use for the day - thank you for doing this. I am not from the area and have had less-than-great experiences with other dealerships but Adams was great, especially Jim Ennis in the service department. Thanks!

I felt very fortunate to have such a seamless experience buying a car at Adams of Annapolis! The level of care and professionalism was beyond compare! They took their time with me, let me test drive several cars, informed me of a new car that had just come on the lot and when all was said and done, everything was completed on the spot, even tags!! Thank you for an amazing experience!! I love my car!!❤️

A fantastic buying experience. Andrea Figliozzi is a terrific sales person. Courteous, positive and informative. She listens to her customer and takes time to make sure the customer needs are met. Andrea also is a model no pressure representative. Which makes you comfortable and able to focus on the product. Over the last 30 years I have bought over 10 new cars and this was the best experience by far. Ask for Andrea. And she will make sure your vehicle buying needs are met. Professional and down home respectable. Thank you Andrea. Stephen, Mr. Adams, the Parts and Service Departments for their add on support and for making my wife and I members of the legendary Dodge RAM family. Merry Christmas and Best Wishes to the Adams Team!!!

Great experience purchasing our Dodge Ram 2500 last week! Everyone is knowledgeable and very hospitable. Not only did they listen to all of our concerns and needs, they went out of their way to try to meet them. You cant beat the great deals and price!!! When we left, all of the staff there and the owner thanked and congratulated us....it definitely has that family feel.Thanks Mike, Rodney, and Janice for a great experience!!!

Absolutely the best car buying experience Ive ever had! Andrea was so knowledgeable and so straightforward. It felt like I was doing business with a friend. She made sure I got the best deal possible and what worked best for my situation. I was not disappointed in the slightest of the deal I got and I absolutely love my new Jeep Compass! Also all the staff at Adams were polite and knowledgeable. This experience has changed my outlook on the car buy experience into a positive one. Its great to know that there are still honest salespeople out there! Adams has me as a customer for life!

Just want to give a shout out to Caleb in the Service Department. I brought my 2019 Rubicon in today to see him about a steering control issue, and he was absolutely superb. He took time with me to explain the nuances of the situation and was off-the-scale professional the entire time. Most importantly, he fixed the issue promptly and my Jeep is now running like a top again. I am forever grateful for his time, professionalism and expertise. He should be commended for this from the highest levels. Great job, Caleb!!Sincerely,Bill Doukas

I recently purchased my first car at Adams and could not have had a better experience. Andrea and the rest of the Adams team made sure I knew all of my options and the specifications of each vehicle. It also helped that the dealership had a great selection of cars—used and new—on the lot. Adams made the financing process easy and was accommodating in scheduling two test drive sessions before I made a decision. Highly recommended to anyone looking for a Chrysler, Dodge, Jeep, or Ram.

Excellent customer service, professional helpful staff. I was in and out in less than 30 minutes

We met with Andrea (our salesperson) and she was very professional and courteous with us. We have purchased several vehicles over the years and this was one of the most satisfying experiences. We would definitely recommend buying from Adams Jeep in Annapolis and we would recommend dealing with Andrea. Our car buying experience at Adams Jeep was extremely pleasant and the sales manager and finance officer were very fair. We scheduled an appointment and Andrea met with us and took all the time we needed to decide on our purchase. After the sale was completed she took my wife out and thoroughly explained all the procedures to operate all the car systems to my wife. Andrea was great!

Had a great experience here. Dave was our salesman and we ended up taking advantage of a great offer and we bought 2 cars. We were treated very well and definitely recommend! Ask for Dave, he was very helpful.

I shopped all MD. Jeep dealers and Adams was one of my favorites. Very transparent and honest with pricing. One of the few dealers that advertised an internet price that they stood behind. Many others were fake prices that only apply if youre in the military, etc. A very good staff that seemed more interested in my goals vs. making s sale.

Absolutely an awesome experience! David Harris sold my wife and I a 2020 Jeep Wrangler that we ordered specific to spec. The car came in well before initially promised date, exactly to spec, and was ready for pickup exactly when we had requested. We are already repeat buyers at Adams and this experience just makes us feel even more positive that there isn’t a better place to buy a vehicle. Give Dave a call! He really was excellent start to finish.

I recently purchased a new 2020 Jeep Wrangler and could not be more satisfied with the dealership experience at Adams. Andrea helped me through the process and was extremely personable, knowledgeable and conveyed a no pressure environment. She worked with me to make sure that I walked away with the best deal possible, while providing all the different options. This has been my second experience working with Andrea, and I’ve truly never enjoyed buying a vehicle more. I highly recommend not only her, but the entire Adams team. I will definitely be a repeat customer. Thank you!

A nice place to purchase a vehicle, friendly and knowledgeable staff!!! Had a great experience!

Crystal at the rental desk was the nicest and most down to earth person they have ever had. She even made sure my wife who was actually customer and has a different last name from me got an upgraded vehicle so she felt safer. Definitely an A+ employee!!

I have purchased two cars from this firm, serviced one. Great group of people.

No where else Id buy a Jeep from again, Adams is the place to make your next vehiclepurchase feel like a breeze. The staff at Adams are very knowledgeable and kind. JD is a great sales agent, thoughtful. Personable and knows his Jeeps. Very happy with my 2018 Jeep Wrangler. My vehicle servicing has been exceptional over the past year.

I have bought several cars in the past ten years from various dealerships and my experience at Adams was by far the best. Across the board the staff and ownership were a class act; helpful, informative and zero pressure. I strongly recommend giving them a visit.

I met with Dave (my salesperson) to look at a new Ram 1500. I was not even sure that I was going to purchase a truck at that point but he and the sales manager worked up a price based on the budget I had for a work vehicle. It was a tight budget and they were able to make it work. There was no pressure, just honest info and a promise to not play games like other dealers. Two days later, I called my salesperson but he was off that day. They gave me his cell and I told him I was ready to seriously consider purchasing the truck that day and I had a small window of time. Since he would not be there, he called the dealership and had Jen work with me on the deal. She was pleasant and knowledgeable. I just needed to make sure the trade-in was going to be a fair price. The sales manager gave me a figure but said he had another wholesaler who he was waiting on. I was already working on paperwork from the best price offer when he came over to say he was able to get $600 more for my trade-in! How many dealerships do that? I highly recommend this dealership. I have never trusted a dealership more than this one. My skin usually crawls with other dealers as I wait for the games to begin, but not here. Do yourself a favor and make them your go to dealership.

Purchased a 2019 Jeep Wrangler Unlimited Sport with most of the bells and whistles. Great experience with Jenn D. through entire process. Very professional and helpful. Not pushy, nor tried to sell or upsell me on anything. Jenn is a great listener and helped me get exactly what I wanted. Process was as easy as buying a vehicle could be for anyone. Got a great deal and the entire staff seemed to do their best to make it a positive experience.

I worked with Jenn Dustin to buy my new Jeep Compass Altitude. Her and the Adams team were amazing! They went above and beyond to get me into that car because I had fallen in love with it. I highly recommend them! They are the definition of amazing customer service. I am completely satisfied with my purchase and will definitely be going back for all of my future car needs!

We purchased our very first Jeep here in 1987 and have continued with service there as well with numerous Chrysler cards and then Grand Cherokees thereafter. Today, I experienced something no military family should have to endure. I had some lights replaced and wanted to provide payment, but I did not have the actual credit card on me. The cashier and her cashier buddy refused to take my mothers credit card via iphone picture nor over the phone, they also refused to take my deployed husbands credit card (with the same last name as me) because I did not have the card in hand, just the photograph and credit card information. This was a completely avoidable scenario. My file at Adams Jeep is thick with past services as a paying customer....to be treated this way was embarrassing especially without any compassion from the Adams Jeep team.

Im one who prefers to use the dealer for most of my repairs just have always had better experience with them plus my Dad worked in the industry and always recommended it as well. Adams has been my dealer for over 10 years now and I always have a great experience. My extended warranty is through them and my most recent visit was fabulous - was entirely covered save for the cost of a spark plug by the warranty agreement. Never even talked cost with anyone. I hate having to go there - but when I do have to - its always a great result!

Dave Harris is the best! Everyone at the dealership is very friendly and helpful. The buying process is always very smooth.

I have had nothing but the best service and experience with this dealership! I have purchased both of my last two vehicles from them and each time have enjoyed working with honest, hard working individuals, who had no trouble accommodating my changing appointment needs. Dave Harris, in particular, was a pleasure to work with and I would highly recommend him as a salesman with integrity, who listens to what you, as the customer, want, and gets the job done! Everyone from the managers, to the finance department, service, even reception were friendly, polite, and above all, efficient! Definitely think Adams is a cut above the rest!

Most unresponsive service department in the industry. They are not too bad if youre lucky enough to get somebody on the phone, but its rare when youre able to connect with somebody and I have never received a return call when I leave a message. It is nearly impossible to schedule service. I like Jeep vehicles but will never buy one again given the lack of support.

Great experience. Everyone was helpful. Nicole was the best. Listened, very patient. Would recommend her to someone going to Adams and would go back to buy from her again.

Had vehicle for 4 days to do an alignment, still couldn’t get it straight. Reason I needed a alignment was bc they replaced my steering column.... started having a squeaky dash ever since.... took it to a different dealer and they confirmed none of the bolts were tightened down. Don’t waste your time at this dealership.

Had an appointment for an oil change at 1pm. I arrived at 12:50pm and my truck didnt go into the shop until 1:50pm. I finally got out of there at 2:25. An hour and a half is good time to do an oil change if you have to mine the oil first.

Worst service department I have ever visited. For multiple reasons. After scheduling a simple oil and transmission fluid service and transmission noise/shift issues diagnosis walked away paying more $1,100, would have been more if not for a military discount offer. The service tech informed me I needed a spark plug change, per recommendation of manufacture, never started my truck or informed me of any others experiencing problems with OEM plugs installed at the time of manufacturing. Bad on me for not pulling out my manual and reading this is not recommended for another 40,000 miles. Also sitting in waiting room for just a short time witnessed a few phone interactions that were unprofessional, in my opinion and if the customers on the other sides of the conversation would have been in the same room, been offended with the techs actions and conversations with the other techs once they hung up. After I called the dealership to confirm my truck was done and was picking it up never had any explanation of services nor outcome of diagnosis for a transmission problem, I had to track down service tech and ask to explain what all had been done. Left frustrated and now truck drives worse than before my visit. Recommendation is to not take any vehicles to Adams for service! Also submitted formal complaint to Ram and was informed Adams has compiled data indicating all Ram 2500 with the 6.4 engine require plugs change 40K miles sooner than manufacture recommendation. Ram complaint depart had not information on such and told me I was out of options for recourse, siding with Adams without support data or manufacturing recommendation.

The guys here are amazing. They really work with you to make the deals work. Very easy to get along with. Makes the whole experience so much smoother and stress free.

Tj was great and the whole staff at bayside. He had me in and out with the no problem. And big john did a great job on my new car detail.Thank you so much TJ

Adams Chrysler Dodge Jeep Ram was a breath fresh air in my car shopping experience.After dealing with shady dealerships and salesmen that knew nothing about the cars they were selling, I felt incredibly lucky to find an honest place like Adams Jeep. Zack, the salesman that helped me purchase my new Cherokee, was extremely friendly, honest, and knowledgeable about the car. He even helped me set up some of the features. Adams Jeeps president, Bobby, was extremely helpful as well, and went out of his way to ensure I got exactly what I wanted in my vehicle.I got a great vehicle at an even greater price. They have my business from now on!

Great sales Rep, ask for TJ

I spent $23,000 on a Jeep and when they gave me the keys after it had been “getting detailed” it was clearly not touched. I even mentioned specifically that the visor mirrors were especially dirty and they were exactly the same and covered in old makeup after the “detail.”Unfortunately, I was so excited to drive my new Jeep I didn’t notice this until I got home so I ended up cleaning it myself.It’s a shame because everything else was great but I felt like once they knew they had my money, they didn’t care about service.

My wife and I had the most amazing experience. We had Nicole Mulcare for our Salesperson. She did an amazing job, she didn’t try and force us to buy the car. Her team really backed us up when applying for financing and getting money off. I would recommend them to everyone and anyone. 10/10

Talked to an owner of a Dodge Ram and asked him questions about the vehicle, plus where did he purchase. He said Adams in Annapolis and I highly recommend Andrea,.Contacted Andrea, within minutes received email explaining the different trim levels and a youtube video covering all but the Warlock since it is the Classic body style.Following reviewing the video, scheduled an appointment. Upon my arrival for sure Andrea made me feel very comfortable, plus blew me away with her knowledge of the options. Seriously the 1st vehicle she showed me met all but two of my options. She said no problem, we can make that happen.Following the visit with Andrea, I visited a few dealers & decided my best bet was with Andrea at Adams.As an oldMan pushing the big 80 she provided me without a doubt, the best car purchasing experience.My wife & I signed all the forms (12/12/2019) with Andrea with the exception of the credit/warranty forms. She introduced us to Jeff who walked us through the credit/warranty paperwork. As Andrea, Jeff is a credit to the Adams Family.

Smooth as silk. I was welcomed and the tone always got better. From Trish to Beth to financing, everyone was professional and was only there to satisfied my needs...which became OUR needs because my wife ended up purchasing a previously owned vehicle which she hadnt planned on getting. We shall recommend our family and friends to your dealership. Spread the love!

I went to this dealership to buy a used car. This dealership was up on its game that day. One of the sales managers immediately assigned me a sales agent, Nicole. Nicole was very helpful and professional throughout the sale- purchase process.She explained the process of buying and financing in very simple and understanding way. I got the invoice for the car and took it to my bank. It was a long story. The bank asked me to go to the dealership and give them a call from the dealership; and I was not get worried because they approved my loan application. When I went back to buy the car from dealership the bank was ready with the funds. Nicole, get me approved at the dealership at very good rate, rate comparable to what my bank wanted to give me the car loan for.I purchased the car, but didn’t have a second driver to who could help me drive my new car home. The dealership took care of that too that. I am very pleased. I think the dealership went over and beyond to help get me with ease through what was could have been a very stressful process.I recommend this dealership to anyone.

Tried getting a price quote online with Steven McElroy, the Sales Manager. He told me he will not show me the worksheet with the details of the lease (like residual, money factor, etc), and that it was laughable of me to compare prices from dealers near me. Very shady dealership, who knows what kind of scams or extra profits they’re trying to work into the deal. He quoted me at $200+ a month higher than a dealership in his same area, with the same MSRP! Stay away!

I had recall work done on my Wrangler on 2/20/17. Ive used other Jeep dealership service departments in the Baltimore/Annapolis area for routine maintenance (oil changes mostly) and have always gotten the constant up-sell (well, sir...you really should have this and that done too, while youre in here), to the point that I would only use dealer service when I had to (i.e. factory recall work). And heaven forbid I take a wrong turn into the sales area...somebody might try to talk me into selling my current vehicle because were having this AMAZING end-of-month sale on NEW cars!I expected to get a call in the afternoon telling me that the recall work had been completed, but that I really should consider having my (insert $500 maintenance task here) taken care of that I really should consider replacing my (insert $800 part here), etc., etc.Much to my surprise, in addition to my Jeep being ready much sooner than I anticipated, there were no additional service recommendations. They had done exactly what I asked. Mike, the service rep who called, was very pleasant and was more than happy to walk my key/receipt over to the sales receptionist desk so that I could pick up after 6:00pm.When I arrived around 7:30pm and looked slightly confused about where I should go, a very helpful gentleman from the used car building came out to assist and walked me to the receptionist desk in the new sales building. The woman at the receptionist desk - who may have been waiting just for me, as she left for the night as I was walking to my Jeep - couldnt have been more friendly.All of the above is not really remarkable, in and of itself...but its not what Ive come to expect when dealing with car dealerships and their service departments. But based on my experience, albeit my first and relatively brief, Adams does not appear to be that kind of dealership. From my first contact making the appointment to picking up my keys, I was impressed with the vibe that I got and the manner in which I was served.I would definitely go back to Adams. Thanks for treating me like a customer, not a sales target.

I had an amazing experience buying a car from here. I was looking to buy my first car and a friend of mine had just bought a car from Adams and recommended it to me. Not only was the salesmen, Zack, incredibly helpful, but everyone who worked there was as well. I expected my first car buying experience to be less than pleasant but Zack and the whole team at Adams made it so easy and hassle-free for me. Their customer service was amazing and I was able to walk out of there with a great car.

I have experienced multiple transactions with Adams and they have all been wonderful. The team is very knowledgeable and makes the car buying process, what can be a very frustrating, pleasant and enjoyable. I would recommend Bobby Adams and Mike Lowe (Jeep) to anyone looking for a new vehicle

From My salesman, Dave Harris to Steve the GM to finance, everyone was extremely courteous and customer minded.I believe I got a very fair deal and a pretty good deal on my trade.I would recommend Adams to anyone looking for a new Chrysler product

Beth was the best sales person, she knows these vehicles and helps guide you through your purchase. She listened to exactly what I wanted and she made it happen. The whole sales team makes you feel welcome. Finance had me in and out in 20 minutes. Great team! Thanks to Beth and her team I will be happy for years to come.

Just want to thank Nicole, Emmanuel, Jeff, and Rodney for the best experience Ive ever had purchasing a vehicle. I was a first time Jeep buyer and the knowledge, patience, and care that everyone took to explain everything to me was 5 Star for sure. I guarantee I will be back again! Thanks you Adams!

Just purchased our 2nd vehicle from Adams. Best Price and Amazing Experience working with Mike and Rodney. Great family run dealership that truly appreciates their customers

Joe Huntington Service guy is the real deal. He does not blow smoke like the last guy at another dealership. I actually had a great relaxed visit! Adam Jeep service for my Ram is my go to shop from here on out! Visited 10/29/2019

Had car in for recall service and an oil change. Actual customer service wasnt bad as it was friendly and helpful. But I think my expectations were a little higher. When you take your car to the trained experts, you expect them to find and recommend anything else that you may need. If the low hanging fruit that I know it needs was missed, what else didnt they find?I left my car in the morning expecting a call earlier in the afternoon with additional work needed but never got the call. I had to call to get an update at 4:30. If I had received a call earlier I likely wouldve been inclined to have them do any extra work needed. But since it was late in the day, there wasnt any time to even start on it, let alone finish it before I had to pick it up.A recall service and/or low priced oil change are great opportunities to get cars in the shop that they possibly wouldnt see otherwise... An opportunity to wow and possibly gain a repeat customer. I think they missed the opportunity this time.

Jake and Rodney were great! Easy, laid back approach, while being very knowledgeable and helpful. Awesome experience.

Absolutely the friendliest dealership I’ve experienced! Salesman Dave HarrisIs great, he gave me a no hassle honest sale. As a business owner it’s important for me not to be in the dealership for hours . I was taken care ofIn less than an hour and introduced to the friendly staff including the service, sales and finance department. I would highly recommend this dealershipDave Webber / Abc Burglar Alarm System Inc

The process of purchasing my Durango SRT was made very easy and straight-forward by their salesperson, Andrea Figliozzi. She was accommodating, honest and organized. Never did I feel pressured to purchase anything beyond what I really wanted. It was the best experience I have ever had at a dealership. BTW ... i got a great vehicle as well. Thanks Andrea!

I recent bought my brand new 2018 Jeep Grand Cherokee- Altitude from Adams Chrysler Dodge Jeep Ram. They could not have been easier to work with throughout the process. I personally had Nicole as my Sales Person and she was such a delight. Extremely knowledgeable, helped explain anything to my that I asked her about (and I assure you the list was very LONG), she was patient, understanding, and I felt I could trust their entire team. They truly were there to help me walk out of there as happy as possible, and they succeeded. I would definitely recommend going to Adams in Annapolis for your next car purchase and trade in!

Everyone at Adams made this the most remarkably easy and wonderful automobile purchase. No pressure sales treatment from Mike Lowe highlighted the transaction, including calling us on his day off to make sure we were well-informed about our options. The younger Mr. Adams was quick to greet us on our visits and Jeff Kaufman in the settlement office put a bow on the entire package of good service from the Adams sales team. We were happy to be able to buy locally and looking forward to getting to know the rest of this local sales and service family. Cheers and thank you!

Caroline was fantastic. We originally discussed our lease renewal by email and Caroline was able to beat all other quotes in the area and deliver the exact vehicle my husband wanted. She didnt oversell. She didnt undersell. She listened to us and gave us the price point we needed and the terms that worked for us. Negotiating a car sale can be exhausting and often anxiety-filled. Caroline and her management made the entire experience easy, responsive and respectful. We appreciate you and we will see you in 3 years!

Mike Lowe was a great salesman. He listened to what I was interested in, then made helpful suggestions. He showed me all the cars I wanted to see and then one I hadnt considered but fit my criteria. He also let me test drive all of them (without coming along - something I appreciate a lot). He was very accommodating, also helping me trade in a car. I love my new Patriot, and it was a smooth process that made me feel great about purchasing!

Wonderful sales experience!John helped me out and is definitely of Adams all-star sales associates...the entire team was extremely friendly and caring. During the buying experience, there was one mistake made and management did everything correctly to ensure I was taken care of and make the situation right -- truly a testament of this dealerships commitment to customers. I am loving my new Jeep Grand Cherokee and cant wait to continue to visit Adams again in the future! A+ and HIGHLY recommended.

My girlfriend took her Jeep to this place about four weeks ago for electrical problems. They claimed they fixed it and charged her for the repair. Last week, the car exhibited the same symptoms, so she had it towed back to them and left a voicemail.Later, they called her and asked why shed left her car. It appears they dont check their voicemail.Three days went by without hearing from them again, so she called. They said the problem was their fault. Theyd hooked up something backwards.Oopsie. Silly mechanic.(Your fault, but you didnt even offer to pay the tow bill?)And the delay in calling her? They said they wanted to let it sit for a few days.Uh, no. That isnt how electricity works.When I picked her up to go get her car from them, the woman who answered the phone sounded annoyed with her. It seems we shouldnt bother her with such things as picking up a car from a dealers service department. But we went anyway, and through some magic, someone helpful appeared. Thank you for being a good human being, J.D.And now Im taking her home without her car. Why? Flat tire. Sitting there in the shop. We dont know how it happened. But we do know that nobody in that car dealership knows how to change a tire.

Great experience. I had found a web deal for a RAM 1500, and while there may have been an error on the listing, they honored the price and I was able to get the truck I wanted.The staff was a real pleasure, and after I told them the deal I wanted, they made it happen.They also fixed a scratch I found after driving off the lot - without question.Great team over there, and a great experience.

My reason for contacting Adams Jeep was its close proximity to where I live. This is definitely a dealership that I would recommend people going out of their way. Rodney worked with me to get the vehicle that I wanted close to the price point that I set out to spend. Nicole provided the assistance needed to push the purchase over the finish line along with giving in-depth detail on features of my Compass. Adams should be proud of the team work shown and their focus on customer service.

Its always a pleasure working with Adams. This is my second purchase. Sales team is very knowledgeable and courteous. They work with you and your budget but are not pushy. They allow long test drives and many other in house services. They try and make the buying time quick and painless. I would recommend them

The transission from Adams to Bayside had alot of issues.....the parts department may have suffered the most when trying to order parts.....Bobby Adams should not have sold to the big chain but at some point we all grow tired and are ready to move on....there are some great employees there that will keep you going back.....if you have a bad experience and get frustrated I always believe in a second try and then fully pass a judgment....i had a bad experience but that was during a transition they may work the bugs out next time I go

Today was the worst experience we have ever encountered at a dealership. We dropped of our vehicle in the AM for a recall repair. We called the service center around 5pm for an update. We were told that our vehicle was ready for pickup. We were told the number they were calling was disconnected. Mike Kent wrote down the wrong number when we dropped off the vehicle. When we arrived at the dealership I asked Mike Kent how was the repair done? He said behind the steering wheel and glove box. When my wife entered the vehicle she noticed the radio console was not in place and the dashboard was buckled. We brought this to Mike Kent attention and he denied any wrongdoing by the Tech. Mike Kent said he would ask the Tech about the situation. Mike Kent came back and informed us the Tech said they did not complete the repair by removing the console. We were parked in front of the entrance and we watched Mike Kent walk by his desk and return with an answer from the Tech. He LIED!! We informed Mike Kent that we didnt drop off our vehicle in this condition and he started Yelling for no reason. I told Mike Kent he needed to lower his voice because we were not raising ours. He said we were not going to make him do anything. We were not sure what he meant by that statement. I informed Mike we needed to speak with someone else, so I walked inside and spoke with I believe Jeff and he said I had to call tomorrow and speak with Sue. I returned to our vehicle and I told Mike Kent that we didnt appreciate him yelling and displaying poor customer service. Mike Kent said oh you havent seen me Yell yet. I informed Mike Kent he had a problem if he thought his Yelling was professional.Its obvious Mike Kent has mental health issues and needs a refresher in customer service. Customers and employees were walking by looking at Mike Kent shaking their heads.

Always had great experience with Adams with selection they offer, sales, and pricing. Would recommend Adams to anyone looking to buy their next vehicle.

The truth is . . . . . there aren’t enough stars to adequately capture the Adams Dealership car buying experience – I would rate them a 10++. In many ways, my experience was like staying at a 5 STAR hotel. The dealership, salesperson, managers, customer service, and of course my new Jeep Renegade are top of the line and of the highest quality.Here’s the story:On a rainy Wednesday, I decided that I wanted to test-drive a Jeep. Not the best idea on a wet, ugly weather day but nevertheless, it was going to happen. I goggled the nearest dealer to my home and found Adams. Once there, Zack greeted me and within minutes, we were in a new Renegade Limited and on the road. The next day, I drove home in my new, super detailed, totally awesome Jeep. What transpired within a 24- hour period was the best purchasing experience ever. Zack and his managers accommodated my specific requests and found the perfect match along with the perfect price.In my opinion, Zack and the Adams team have exemplary customer service skills. I wish I could go back again today just to have that 5 STAR hotel experience. But, maybe you can so I hope you do!!Jeeping Linda

David Harris provided me with a great buying experience, I have purchased quite a few vehicles over the years, and this was by far, the most honest, friendly and professional salesman, and dealership I have ever encountered, and at my age I can compare this to many prior experiences, I would highly recommend this dealership and David Harris to all friends and even my own family. I could say a lot more, but will brief and a bit blunt....GO HERE FIRST TO BUY A VEHICLE !

I had a great experience at Adams and had an extremely helpful sales associate (Zach Lucas). Everyone at the dealership was kind and courteous. What really stood out was the attentiveness I felt I had before and after. I was able to get into the car, which Zach had ready for me, was able to ask questions and had features walked through before starting the test drive. After buying the car Zach helped me connect my phone and answer any other questions I had about the vehicle. I would highly recommend this dealership.

Best Car Buying Experience i have ever had! Go to Adams and see Andrea Figliozzi and you will not regret it!

It was an interesting experience for us to drive 18 miles from our house to Adams Chrysler when there is a Chrysler dealer two miles from our home. But when we received a call from David Harris there was something about his calm, professional, honest demeaner that inspired us to accept his invitation to come out to Adams Chrysler and discuss our interest in a new 2019 Pacifica. Buying a new car can be a stressful experience, but Dave made it easy...comfortable...pleasurable, and most of all fun. So, working with David and Sales Manager Drew, we came to an agreement that worked well for everyone. We will definitely share our great experience at Adams Chrysler with our friends and relatives.

I was in the market to get a new truck. A friend bought a truck a couple months ago and referred me to see Andrea at Adams Dodge. She is great! Originally, They didnt have the truck I was looking for. She was able to track one down and have it transported over to the dealership. She was very helpful and knowledgeable with everything. It was quick, easy, and the price was good. Also, She is still very helpful today with any questions or anything that I need for the truck. Definitely stop in and ask for her if youre in the market in getting a new vehicle!

I went to Adams on referral to buy a Jeep Grand Cherokee. Met with Beth Ciancaglini. She was the best. Very attentive and knowledgeable. No pressure sales. She looked up all the rebates possible and found one for $1000 I had no idea about. She’ll make sure you get into the vehicle you love.

Oil change and tire rotation they are quick & efficient.

My experience with the Adams Dealership and Service Department was great today, when my Jeep finally needed its 5000 mile servicing. But my experiencES with this Dealership have been superior again and again! When we moved to this area, I brought my 2012 Jeep Wrangler to them for servicing; in January of this year, I purchased a brand new 1941 Commemorative Model Jeep Wrangler Sahara-4 door! So, I have had multiple and varied experiences here at Adams, and I continue to be more than pleased.And yes...I would [and DO] recommend the Adams Folks to any and everyone who might be interested!Thanks for the opportunity to brag on them and to thank them.Sincerely,Marilyn M. Sanders

I have purchased 2 vehicles from Adams with the help of Andrea and it has truly been an amazing experience each time! Everyone there is so friendly and helpful and Andrea really listened to what I wanted and gave me my best options. Rodney was also an amazing help! I would suggest Andrea to anyone looking to buy a vehicle!