We have been a customer here for decades. We are saddened at their declining customer service. We purchased our 2009 Dodge Ram 1500 because it has a lifetime powertrain warranty. We have followed all the protocols to maintain this warranty. We have zero interest in allowing Dodge to buy back this Warranty. About 2 years ago the transmission light began to come on occasionally while we towed our trailer. We made an appointment. We came in to the service dept. They would look at it, attempt to make repairs, we would take the truck out again and it would do exactly the same thing. This happened a total of four times. This was beginning to frustrate me. The last time the light came on, we took it to AutoZone and have them read the codes. At this point it had thrown 13 transmission codes. I should mention during this incident I videoed the incident and mentioned at what point during our trip, the elevation and they could see what the gauges were doing. Armed with the documents and video, I made an appointment. it took two weeks for me to get into see them. They knew that it was for the transmission because I showed them the read out. It took them 2 weeks for transmission tech to actually see my truck. They claimed they had to read the codes before they could schedule the tech. This was the beginning of a long frustrating process with little communication. This is how it went. Our service advisor was Eric. Eric would say we should know something by Wednesday. That day would come and go. I would call, call and call again. I would leave a message after message and he would never call back. I would drive down there and he wasn’t there. I would leave a note for him and he would not call back. When he finally calls me, he would know nothing. Our truck was being torn down for a month. they kept trying to buy back our warranty. We feel they were trying to intimidate us to sell it back to them. After 2 months I began spamming Dodge CEO and his support staff begging for assistance. They finally intervened and stuff began to happen. Then Antioch Dodge finally hired a new service manager Vince and eventually our truck finally got repaired. It was an infuriating process with ZERO communication from our service advisor!! Our Truck went in there on June 14 and it was there 2.5 months. I will say this once Mike McDonald and the new service advisor Vince got involved it went much faster. However I should not of had to take it that far and it should never have to be so hard to get those people on the phone.

I had a very positive experience here. I had my eye on a 2020 Challenger with the options I wanted so I called ahead, and I was told to meet with Marcus the Mopar specialist when I arrived. Marcus was busy when I arrived, so I was helped by Adrian. Adrian pointed out several features of the car and gave me a test drive. I was surprised to learn that this was Adrian’s second day working at the dealership as he was very knowledgeable about the vehicle. I gave Adrian my terms for a deal and he passed this on to the finance guy Fred. Adrian remained with me throughout the process as Fred crunched the numbers. In the end, they accepted my offer and even gave me a better interest rate than my credit union. Everyone I dealt with at Antioch Chrysler Dodge Jeep Ram was welcoming, friendly and very professional. I left there feeling I was treated with respect and as a valued customer. If you’re in the market for a Chrysler product, I would definitely recommend buying a vehicle from this dealership.

I live about an hour away, so when I saw a vehicle I wanted, I clicked the todays price button to find out the price before I drove down. It required my email. Ok, fine... Well I have now received 7 emails and still no quote for the vehicle. I replied and asked for a quote and got nothing. After the FOURTH email, I told them I would shop elsewhere, but the emails keep coming. I tried opting out....why would I want to buy from a dealership that doesnt listen to the buyer?!? Forget it, dealerships are a dime a dozen and I can find what I want closer to home.

Terrible service here. the Technician that worked on my vehicle left bolts loose and left some sensors disconnected. I highly recommend you not servicing your vehicle here.

We didnt get our car at this location, but service it at same. Great selection of performance cars and SUVs. Lots of sales members, they will respectfully greet and swarm the hell out you lol. They also keep checking on you, lots of cars on the lot are each specifically optioned picked by staff.

I went in recently looking for a Cherokee, driving on to the lot there was absolutely no customers, naively I thought it was a good thing; in hindsight I was wrong. The sales person approached me and asked the regular qualifying questions, any specific vehicle I was looking for, and price I told him I wanted to keep it under a certain amount as as such I think used would probably be the way to go. The sales person showed me one Cherokee and gave me the whole “let me go check our inventory in the back to see if we have any more.” I myself work in sales and I knew exactly what would follow. I was then introduced to the “Senior Sales Manager” or at least from what I can recall that was his title. I relayed the same info; model I was looking for, and my max price, the gentleman proceeded to show me cars well above my price. The MSRP being 1.5 time or more above my price. Ending with the exact same one I was shown by the sales person. The “senior sales” guy tried to have us test drive the car as we were not yet sure if we were going to get it we declined, he still pushed for it (which is fine again I get trying to close a sale), but what followed is what made me write this review. I said so I want it at this price out the door, he turned the car off closed his door came around the car and proceeded to grab the driver side door while I still had my hand on it and close it, telling me have a good day several times. Perhaps he didn’t intend to be as rude as he was, but had he told me upfront that it wasn’t possible I would have respected it and continued my search. In the end I did find a Cherokee I liked at a different dealer where the sales rep was respectful of everything I requested and even helped me figure everything out.

Bought a used jeep. Had nothing but problems the past year. Was just told they cant service my jeep for 2 weeks (which currently wont run) and wont provide a loaner. Absolutely a terrible place to buy a car.

This was the most pleasant car purchase ever ! The entire process took around 2 hours which was nothing compared to the whole day drag I had to endure in the past with other dealerships.I was looking for Chrysler Pacifica Hybrid for some time and already had a bad experience with another dealership the day before (Yes, Im talking about you Future Chrysler Concord). They gave me a quote and didnt honor it when I reached their showroom driving 2 hours. So I was skeptical about driving another 2 hours the very next day based on another quote in email. But Jose convinced me to do it and it was worth the trip.We reached the showroom around 7pm, which was already past closing time on Sunday, but Jose and the finance guys stayed back. There was no talk about the price of the car at all ! I had a $500 coupon from Chrysler through my employer. The finance guys tried to add it to the existing quote but wasnt able to since there was already another coupon from Chrysler applied to the total. But they took it out anyway from their profit and gave the car at the price I was hoping for !The signing of contract went smooth as well. There was talk about additional maintenance packages and stuff, but never felt forced. It was all over in less than 2 hours.Talking about cons, the website only had 3 pics of the car and none of it was of interior. The window sticker said the interior color is black/alloy and I assumed it will be predominantly black. But to my horror, Alloy means off white and the seats were white with thin line of black strips on the edges ! With 2 kids its almost impossible to manage a white interior, but we decided to take the risk anyway. If one thing which can improve, I would say add more pictures of the car to the website. Other than that, spotless experience.

Great people and good customer service.

I HAVE BOUGHT SEVERAL 3500 RAM DUALLY CUMMINS TRUCKS FROM THEM. i HAVE ALSO BOUGHT A GENESIS G80 AS WELL AS A HELLCAT. THEY KNOW I SHOPPED AROUND AND THEY ALWAYS GAVE ME BEST PRICING. NO NEED TO MATCH ANOTHER SALE PRICING FROM ANOTHER DEALERSHIP, THEY WAS ALWAYS THE BEST PRICE WITH THE BEST SERVICE. I RECOMMEND ARNOLD

Buyer BewareMy wife and I were beyond ecstatic to buy a new Jeep for our family. We saved a long time to buy an SUV that fit our needs - we drove down to Antioch from WI to look a Jeep that was listed. A different Jeep caught our eye, the sales process went smooth, our one year old rang the bell and we took picture proudly with our new vehicle.Within two days of owning this Jeep the check engine light came on. When we called and spoke with our salesman and the manager of Dodge Antioch, he basically told us so sad, too bad, car is sold as is and tried to resell us the extended warranty. Well, in the state of WI its illegal to sell a vehicle that wont pass emissions, and thats exactly what this dealership did.We now have had this Jeep to our mechanic twice and a third time to a Jeep dealership with already spending over $2000 in repair to the evaporative system with the check engine to continue to come on. At this point Im pretty sure this dealership sold us a lemon at the cost of $25000. Oh and by the way- it would of been more if I didnt catch they were trying to slip in an extra $1k in a reconditioning fee.This dealership obviously does not care about the quality of the vehicles they are selling. Dont trust this dealership and avoid the nightmare we are experiencing.

They were very nice but I went in for a few replacement parts but they didnt have any of them in stock. 1 part would take 5 days, and the other parts would take 2 weeks. I called around and found them in stock elsewhere. I will try them again if I need anything else because they were helpful.

Excellent staff all around the service department! Thanks!

Should have never bought a service plan. Trying to get hold of service department since 10 am and 1:30 pm no one answer phone so I could make a appointment for oil change. And oil change take over one hour sometimes more.

Had an 8:00 appointment. got in on time. car was promised in a hour. car was done in an hour. very impressed.. dillon was very helpful and kept me informed on the progress of my car. had quite a few bad experiences here.. not this time. i will continue to come back and have my auto serviced here. the new crew did a fantistic job. very, very impressed. thank youj.

The lack of customer service at this place is shocking. What is beyond shocking is that they are still in business. One star for this business is a compliment

Nothing special just really, really, really bad customer service. The standards are extremely low here!

The very best experience I have ever had buying a car Neal was amazing. So professional and kind. Will definitely recommend them to everyone

Last month I worked with Neil and Dean on the lease of a Jeep Sahara. Almost all of the transaction was done on the phone and by email. Vehicle deals are never easy but this was a really nice experience. They were both easy to talk to and made the process easier. I would recommend them!

Worse dealer ever. Look at your contract before you leave after you signed it. They try to change my contact with a way higher Interest rates

Service department (representative---Eric) related good customer service .

Update: May 13th 2021My experience with Jose Buitrago has urged me to update my review. His level of customer service is outstanding. He follows up on his word and is willing to go above and beyond to take care of you in anyway he can. My vehicle had a decent size scratch on the rear bumper. He arranged to have it repaired as well a detail. This vehicle was missing a few things after I took it home and he contacted the previous owner and picked them up on his personal time. Although the deal I got was not the best in terms of price this was out of his control. Jose and the service department have treated me much better than other dealerships. In the future, I will consider purchasing another vehicle from this dealer because of Jose, but will only work with him. Hopefully then management will be willing to negotiate.I HIGHLY RECOMMEND WORKING WITH JOSE!!!I purchased a Certified 2018 Durango RT and shortly after the waterpump went out in less than 30 driven. The repair has been done. However, my concern is I feel that I overpaid. I tried to negotiate the price to what I see the market is charging, however the manager there would not budge. Even after the breakdown of having coolant loss everywhere, having to bring it back with less than 30 miles driven, not have my newly purchased vehicle for 2 days and spending most of my last 2 days of vacation there. The best the sales manager would do is give me a $480 maintenance warranty. With all this in mind I wished I would have waited and purchased my vehicle elsewhere.  I do want to point out that Jose and Art were both great and didnt pressure me.I work as a Business Account Executive for one of the largest companies in the nation and we will go above and beyond to get our clients the competitive deal they deserve, but I dont feel that is the case with this dealership.Now that I see similar vehicles offered on the market for $2-3k less than what I paid, I doubt I will consider buying there again.

Smooth and easy process, Jian and Jose Are fantastic. They make buying cars as simple as possible; I went there, and I told them what car I wanted. And what monthly payments Im comfortable with. They work hard to make it happen. Look for these guys; they will make your car shopping easy; youll be out In no time.

Im surprised this place has 3 stars as terrible as they are. Google must keep their ratings up through algorithms...

Horrible service department with the worst customer service imaginable. It took me 7 attempts over a 3 hour period just to reach someone in the service department to schedule an appointment. When I brought my vehicle in everyone was rude and condescending and made it very clear they could care less about their customers. Brought my vehicle home after the service and now it is leaking oil. Take my advice and go somewhere else and save yourself the pain of dealing with this place.

So I am changing my review I did go visit this location to get oil change done with out making an appointment I was in line a few cars when it got to my vehicle the gentleman greated me took info off my vehicle informed me to stand at area marked an someone would be with me shortly. After a few minutes an nice lady called me into the area to check in my vehicle with my info very friendly informed me estimated time may be done took number to contact me when complete. Everyone I had encounter with was very friendly.

I went to the dealership Saturday and Reggie was out front... he asked what I was in the market for (a truck) and went to show me the selection. Of course I picked the fully loaded Ram 1500 Limited. We went on a test drive and went back to the dealership. Nando (i believe the sales manager) came out with the figures... it wasnt doable for me. (I should say I was trading in two vehicles with negative equity). Reggie and I went back out to look at some less loaded trucks. Before he even opened one up he said lets go back inside, I cant let you get something you dont love. We went back in and Nando was able to get me terms that I was agreeable with. Not sure how he worked that miracle but he did!. I left a few hours later with a brand new 2021 Ram 1500 Limited. Couldnt be more happier. The process was quick (normally Im used to spending all day at the dealership). I didnt walk out of there feeling like I was used/abused. The staff was friendly and accommodating. I cant remember the finance guys name but he was super friendly and efficient too. Reggie is a great guy. He didnt pressure me into going one way or another, he let me test drive another vehicle while we were waiting (just because I wanted to). He was super friendly... Most importantly... I asked him a LOT of questions and when he didnt know the answer hed say I dont know, but ill find out that is HUGE because a lot of car sales people would just make up something to show that they know what they are talking about. Anyhow I could go on and on but im super happy with my purchase and wouldnt hesitate to go back to Antioch Chrysler Dodge Jeep Ram and purchase another vehicle in the future!

I had an issue with my 2015 Jeep Wrangler and Mike Lopez was my case manager. He went above and beyond to find the part needed since it was back ordered and made sure my vehicle was repaired in a timely manner and covered under warranty. Thanks for the great experience and thank you Mike for all the help!

Completely ignored what I said I wanted and slipped in thousands of dollars worth of optional add ons with no mention of them. Thankfully I noticed relatively fast and was able to cancel, but if youre looking for a place that is NOT predatory... keep looking

It was pleasant experience.

Antioch Dodge is an excellent dealership. The staff is super helpful and knowledgeable. They made the process of buying a vehicle super easy. They went above and beyond to make sure everything was right. Great place to go to buy a vehicle.

I had a pleasant experience with Antioch Dodge. Everyone was so nice and friendly especially Richard. He was very knowledgeable and paid attention to my concerns and the things that I wanted in a car. Richard helped me find the perfect match for me and my family. He really worked with me and with that I was able to get a brand new car. Thanks to Richard and the awesome team at Dodge I was able to get a car when I wasn’t sure it was possible. Thanks I will definitely be back! 😊

I usually write nice reviews but this place sucks! Customer service is non-existent here. The only thing theyre after is your money!!!

Worst dealership in the country. They over price all of their vehicles, which is why I rather travel to Tracy Dodge (bought 5 cars there at a lower price). Their service department is crooked. Theyll charge you for work they didnt even do and when you confront them about it they continue to lied about it. Good luck trying to get one of them on the phone. To bad I have to give them a star.

Im shocked at the level of incompetency at this dealership

Eric in Service Dept. was so helpful!

Took vehicle in for a diagnostic test at 8:30 am Tues. morning. Cost would be $239.95. Would be completed at noon. Received a call at 4:00 that afternoon. Had not completed diagnostic &had to keep over night. Received 1 phone call Wed. morning that they needed to do another diagnostic at a cost of $479.00 & to call them to ok. They do not answer phones!!! Never heard from them. Went to see what problem was at 4:00 Wed. & nothing had been done. Wanted to keep another day. No way! We took vehicle to someone else. Would give a -star if available!

Dodge is great. Love this place. Everyone is friendly and the deals are good in Sales and Service.

The purchase was fun and the salesman were nice with my girls but they didn’t put into the paperwork what they had promised me. They said because I purchased the warranty plan that I wouldn’t have to pay a deductible when I bring it in but in my paperwork (unfortunately I took their word and I’m a single mom of two) it says $100 every time so now I’m going to be double paying. They make you pay $300 extra dollars to change your mind otherwise you take it it’s yours. I should have checked the paperwork that was my mistake. Now I get an email for my first service offering the pick up and drop off option because of COVID. Well I call but am told this is not an option because of COVID. I will take my car in for service now with my two crazy children and my eldest has CDkL5 so this will be fun I’m sure. I’ll write a review after the service.

Had a great salesman name Adrian... Hes the boss...

They is tripping with them prices. The service weak What is they thinkin

I drop right in for a quick question and there right there to help

Sales department was really helpful in helping us find the right vehicle.

Owner take note of these terrible reviews because your salesmen are doing the worst possible job. Mike L, Walid, Neil, and the rest are all dishonest at what they do. Your guys will be the reason you go bankrupt. I have been in sales for almost two decades and I promise you that being honest is the best way to build customer relations and make money. My experience at this dealership was no less colorful. I had the same experience as Steve Wilhelm after they ran my credit through every single Bank in the country my FICO score was lowered by almost 90 points! I did not consent to this. On top of that, the car I bought broke down two days later ! I have been trying to contact everybody in that office and have been hung up or ignored on many occasions since. You will be hearing from my lawyer

Great service. Honest and to the point. Fast and on point when getting what you need and making sure your actually happy. Big thank you to Dean Driver ! Awesome guy! Really goes to bat for you.

Eric and Marcus were very professional and helpful, didn’t buy a car but they were awesome to work with!

General sales manager is the most professional ever!

Shameful business practices and sales tactics at this used car lot. Should be going out of business soon. Nothing but poor reviews SMH

I found the Jeep I wanted through carfax and was contacted by sales rep Jian ! He made my car buying experience easy and had great energy! I had been turned down by other dealerships but Jian went above and beyond to ensure I got approved for the vehicle I wanted. Highly recommended!

Not true to thier word they make you buy bumper to bumper warranty then charges you for everything even to diagnose

Came in and dealt with Neil, after seeing a car on their website. They tried to bait and switch cars. I didnt even get to see the car I came for as he said they just sold the car the day before. Whatever.I also did not appreciate having to sit at his desk and endure his snake sales pitch, while he chose to not wear a mask at all. I thought all businesses in California have face mask mandates.Wear a mask when dealing with the public, Neil! 🤦‍♂️ No one wants whatever you have.

Nothing to offer but terrible customer service!

I bought an used 2014 Dodge Charger R/T from them in 2017. I love my car and I spent a lot of money for it. I got an extended warranty. I did all my oil changes with synthetic oil. A couple months ago I did my 100k vehicle maintenance and spent $1500 for it. I put a lot of money into my car. Then last month my car started making a weird noise from the engine. So, I took the car back to the service center at the dealership, and had them do a vehicle inspection. I was told by the service center that I needed a new engine. The service advisor never gave me a reason why my engine needed to be replaced. My service history on the car is amazing. So I priced out a replacement engine for my car and it’s going to cost me $5000 to $10,000. Of course, the extended warranty I purchased for $3000 is over now. I’m completely upside down on the car owing $24,000 on a car that barely works anymore. I went back to the dealership to see if they would make things right. Perhaps letting me trade in the car, but they didn’t even help me out. They told me sorry but we can’t do anything for you. I wouldn’t even be mad if I was the reason behind my engine needing replacement. I did all the maintenance on my car that was required by Dodge and now I’m completely screwed. I wouldn’t recommend buying anything from Antioch Chrysler Jeep Dodge. I’m going to talk to a lawyer.

Horrible experience with the service department. I purchased a 2017 Dodge Grand Caravan (probably my first mistake) in October of 2019 and my transmission went out in June/July 2020. Took it to the service department thinking they’re the dealer and would know how to repair my vehicle. They’ve had it there since 7/8/20 it is now 8/13/20 and the still have my vehicle unable to finalize the transmission repair. I’ve paid more than 2k in rental fees for a repair they estimated would take 2 days. Do NOT take your vehicle here to get serviced......worst experience ever!!!!!

My mother recently purchased a car from Walid and let me know he did a lot of work to make sure she got the best deal. She let me know to talk to him. he proved my mother correct. He did all he can to not only make sure I got the best deal, but made us feel comfortable through the whole process.

Everything went as planned..my experience was great 👍👍

We have taken our vehicle here multiple times. On two occasions as soon as we picked up our vehicle the check engine light went back on. The first time they said they replaced the part but it must have been faulty. I’m interested to see what they have to say this time. Each time we have taken our vehicle here, we have also had to pay out of pocket for a rental. We are very unsatisfied with our costumer service and will not be purchasing a dodge again.

The service department at Antioch Dodge is excellent. I have had detailed, professional (and Im appreciative of the) vehicle care interactions at this dealership. As a owner of several Dodge products, I really value the ability to have a place for the last three years, since acquiring my cars, to keep them in fantastic operating condition. Chris Wooden is remarkable and allows such a positive experience while servicing my Dodge whether the reason for my visit is routine or a little more complex. He is consistently attentive, humble, offering competitive pricing and definitely the best individual to assist/advise due to his knowledge and warmth. The service department at Antioch Dodge has been impeccable as a result of employees like Chris and the people that make his team, they are hard working and enjoying what they do.

The service writer Johnny is a honest and knowledgeable employee at the dealership. If have my oil change at least every 6 weeks due to the amount of driving I do in my company truck. And every time I go I have no problems. In fact Johnny is quick to point out things I wasnt aware of. My truck continues to run great.

Thanks to Arnold for helping me with big decision purchase... Knowledgeable, smiling, eager to please, and most important getting the jog done!!!! smooth process.. all question answered and handle in timely and professional manner. Love it!!!! thanks again.-Jules

Went back again for normal maintenance. These guys make the process painless. They are friendly and helpful and I will be taking our other Jeep in soon for its regular service. Keep doing what you are doing guys.Had a great experience at Antioch Jeep. I had some warranty work and normal maintenance on my 2014 Jeep Grand Cherokee. This dealership is staffed by professionals. The work was done correctly the first time and my car was ready when promised. I highly recommend this dealership.12/2015 update: Took our other Jeep to Antioch for oil change, wiper blades, etc. They make the experience painless and I will continue to take our two Jeeps back to this dealership for service. The whole Service Department is staffed with professionals which makes for a great experience.

I just purchased my dream car from Antioch Dodge.. I had to come all the way from Oakland but it was well worth it. From the second I walked onto the lot I felt like I received the royal VIP treatment. George the sales rep made everything smooth and easy (he even got me a burger). This by far was the best car buying experience that I have ever had.

Working with Chris W. in the service department was a great experience. He was extremely helpful and friendly. I appreciate the time he took to work with me. I was in for a factory recall that I had been ignoring for a while. Chris was great at making sure the car was repaired quickly. He arranged for the shuttle to drop me off at my office, and pick me up when the car was done. I highly recommend working with Chris.

These people are complete liers never ever trust them as they will try to rip you off by having you first test drive a car that you like and then try to make it sound so easy that they can work the numbers out but first they will insist on running your credit which is like selling a car to you without knowing the full details of what your buying and for exactly how much out the door. Ben and Eric and Dee never ever deal with them they work to rip your wallet!!!

Great experience. Had my wants and we were able to come up with a deal to satisfy both parties. Dealt with the internet sales team thank you Jose and Matt.

I had great experience here. Two salesmen in particular, Ali and Dean really worked hard to get what I feel is the best deal. I am starting over and re-establishing my credit so it was not an easy process for me but they kept their word and continued to work to find the best finance company for me and I am very happy. I would highly recommend this dealership to anyone.

They are open and well staffed.

Worse dealership. I have tried communicating with them several times but it always goes to voice message and they seem to not even try to return my call. I leave messages and it seems like I have to chase them just to get some simple info. Waist of my time with them and I recommend other dealerships cause this one doesnt care about its customers. But who cares right they are already getting my money.

I bought a Brand New 2020 Vehicle from them and in a Month or so the Fuel Pump went out. Took it back for them to fix it. And theyve had my Vehicle for 3 weeks now and the part had been there.

Horrible service and management as soon they sold you a car the don’t even answer your calls and text

These guys treated me like I mattered, The service department was awesome Chris was so kind, understanding and patient when he had to deliver me bad news about my car. Phil, in sales was doing everything he could to get me into a new car, he too was kind, understanding and patient. I wasnt able to drive away in a new car but this is only because of my own situation, they tried every they could to help me. I will be going back when my situation changes. This Dealership has the best customer service I have ever experience. I would give it 10 stars if I could!!!Wednesday October 4th 2017,So I went back to see Phil again and my situation has changed a bit. I drove away with a 2017 Challenger! Thanks Phil you are a Gem. Seriously This Dealership is the best of the Best. I am always treated like I matter! Phil isnt your average Car Salesman, He goes above and beyond to make it work for his customers. I am telling you, if you are shopping for a new car, go see Phil at Antioch Dodge!!!!!

Absolutely the worst experience I’ve ever had.The 2018 Jeep Renegade Latitude 2 wheel drive crossover was a car I needed for deliveries, which I told to the salesman who sat with me. I told him I needed a reliable car that had descent space and wouldn’t break down the first 50,000 miles. I’m almost at 40,000 miles now and my Jeep is stalling out, airbag safety warning is going off every day; same as the auto braking system for no reason. This means, I’m stalling out ON THE FREEWAY WITHOUT AIRBAGS! I’m experiencing LOW OIL PRESSURE (destroying my engine) and these guys are booked till next week??? I’m putting a quart of oil in a week at least!

Best staff and selection in the East Bay!!

Horrible customer service. Do not shop here unless you want the full used car salesman treatment. Now I see why places like CarMax and carvana are doing so well. Save your time and go somewhere else!!

Just bought a used car from this dealership, worst mistake of my life. Got ripped off badly but that’s not a problem because i don’t plan on paying any car note . They have my address, they’re welcome to come repossess the car. End of the story

This is reference both our sales and the service department. We purchased a 12 town and country over 3 weeks ago with a deal for them to install the tow package. Its was over 2 weeks before we heard from them and that was through a poorly written text message from our salesman wishing us a happy holiday! We texted back asking about the tow package. They finally replied and said bring it in Tuesday at 9 am. Arrived at 9 and after sitting for 2 hours and watching our van just sit in the parking lot we asked to talk to the manager who said at that point well have it done in 30 minutes. Then they realized they were going to have to take the bumper off so it was gonna take a lot longer than just 30 minutes, they gave us a loaner vehicle and said they would call when its done. We live an hour away!! Two hours later they call, they have the hitch hooked up but the wiring harness apparently had not been ordered. Who pulls a trailer with no lights??? So now we have to wait another week. Will not be returning to this dealership again after they have fulfilled the deal.

YOU NEED TO SEE PHIL!! He is hands down one of the best guys they have there at that dealership. We have purchased a new car about every 3-4 years from different dealerships and everytime its been a hassle. We were referred to Phil by a family memebr and after a brief phone call to him letting him know what we were looking for, He found us the car we wanted. The day we went down there I was really sick but he made the process fast and hassle free. Lets face it...going to buy a new car is exhausting and well you know. But Phil really was no BS!! We got what we wanted, for what we wanted and then some. This was the best car buying experience we have EVER had. Trust when I say he is not your typical “Car Salesman” he really does take care of his customers!! I sure hope Antioch Dodge values him as an employee!!!! THANK YOU PHIL!!! You are the best!!!

My husband dreads going to car dealerships and Arnold made leasing our new vehicle so simple and easy! We did most of it over the phone, I came in and test drove our new Jeep, and signed the papers. He even arranged to have it delivered to our door the next day and took it in to a local window tinting place to have the windows done before it got dropped off! I am super impressed and wont hesitate to go back for the purchase of any future vehicles! - If this is a Duplicate it should have posted under my Shelley C personal account. I dont know how to delete this one. Sorry.

Long story. they were supposed to send an official letter to my extended warranty company to cover repairs for a damaged head after sending two letters from the dealership, not Chrysler headquarters, the extended warranty company denied the claim and will not cover repairs, who knows if the right letter was sent maybe they wouldve covered the repairs. The car was also still under manufacturers warranty and the head would be covered but the dealership is stating their warranty manager denied coverage since the thermostat is not a covered part which caused the damaged head. After going back and forth with Chrysler for about a month requesting copies of the manufacturer warranty coverage stating what is covered and what is not and being told from a few Chrysler Representatives over the phone that its up to the dealer whether or not they want to move forward with the repair & the dealership stating its not up to them its up to Chrysler whether or not they want to approve covering the repair. We finally towed the car somewhere else to get repaired. save yourself time and money dont go here for anyting. The diagnostic was over $550 when I could have gotten it for $110 somewhere else. Now both warranties wont cover the repair and I went a month without my van trying to get it covered through one of the Warrenty companies I have for the vehicle. The reason I came here is because my extended warranty will only cover repairs done through the dealership but they must likely messed that up by not sending the right letter the first time. After the extended warranty company told the dealership they need the letter directly from Chrysler, the dealership informed me they could not get a hold of Chrysler and sent another letter from the dealership, my claim was denied right after that. Horrible, stressful experience!

Suddenly all the lights came on and then the car wouldnt start

Visiting this dealership was the worst experience I have ever had attempting to purchase a vehicle. Solomon is without a doubt the most unprofessional salesman I have ever dealt with. We decided to make the 1.5 hour drive with traffic to see the vehicle - we arrived late but Solomon assured us he would be there and not to worry. Once we arrived the whole process felt extremely rushed like he was trying to get a sale and get us out the door. At one point he was talking so fast I couldnt understand him. We were hesitant to sign that night, so he proceeded to give us a high pressure sales tactic stating that the price could go up tomorrow if we decided to think about it. After speaking to him he then promised he would hold the car until we could return to sign the deal. He then TEXTED us the next day saying the car had been sold. Solomon completely wasted our time and blatantly lied to us. I dont recommend him or this dealership to anyone.

Walid is the Man!!!!!! He is really the only one that I trust when going to purchase a vehicle new or used. Walid is straight forward and trustworthy and always has the best deals in town. If youre looking for a car, definitely find Walid!!!!

I called them to set an appointment and I hit the road to buy the car. When i arrived the surprised me with two things. The first thing they told me is the car isn’t here and the other thing is the price increased from $15200 to $17800. They waste 7 hourse from my life for nothing.I recommend to buy from another dealerships at least they are honest

I just purchased a challenger Srt8 from Jose at the Antioch Dodge Dealership and I cannot express how exceptional he was at his job. Jose was very professional and knew the ends and outs of the vehicle that I was purchasing. He followed through on everything he promised and worked hard a to give us the deal we wanted no matter how unreasonable we were being. I recommend you see Jose if you are looking for your dream car.

Antioch Nissan across the street is much, much better!!!

Only giving them a star to leave a review. This place is a joke. My husband took our van in to be checked, he disclosed a problem we had on the van. Left the van at 8am and at 2pm they called him to tell him the same thing he already knew about the van. They told him they would have to replace a part for $600 plus 2 hours minimum labor. My husband looked up said part and found it for $50 and a youtube video that took 15 minutes to install. My husband was able to fix the situation without having to replace the part.... Please research before going here. We paid $185 to this place for them to tell us what we already knew....

Three months later I realize that the remaining balance of $4500 from my trade-in was added to the new car loan that I bought from these guys. I was not explained this at all. They were smooth in asking me to sign the papers and they will payoff.I was disappointed to learn this.

Much improved since the last time I was there. TJ took very good care of me.

If you need a guy to trust go to Wali, Wali is amazing trustworthy person that you can count on .great attitude and honest man that makes things happen. Wali makes sure he has the best deals that fit you and your budget, but Wali isnt just here to sell you a car hes builds relationships.As a young 1st time buyer in there early 20s I didnt think it possible to take a brand new car of the year. Thank you Wali !

I bought a Jeep Wrangler from this dealer and the experience was really unique! Phil helped me all along the way and Ill also buy my next car from him...thats how good he is!:)

I just bought a beautiful Truck for what I feel was a great price! I would recommend a friend if asked for sure👍🏼 Thank you!

Great place great helpful people they get the job done quick in and out

Bought my Jeep here. Get all my oil changes here. They are nice. Honest.

Good, they go the extra mile for their customers 😁🎈⚘💕

Went in for recall notice, appointment made. After dropping off the car, Im told they dont have the part. I will get a call when it comes in

This experience has been terrible. Most of it was because I needed a vehicle quickly so I viewed their inventory online and knew what I wanted when I walked in. I asked them to show me the truck and it was available. I test drove it and saw there was a check engine light, tire sensor light, and airbag light on. I said I was going to look at other dealerships and the salesman Jose told me if I purchased this truck the service department would fix everything. I had some issues getting the loan but my mother was with me so they ran both our credit and ended up putting the loan in her name with me signing and paying with my checks. If that didnt cause enough confusion when the statement came for the first payment my name wasnt even on the loan and the loan company refused to talk to me and Im still waiting for the registration 2 months later but again no one will speak to me since legally its not my truck. I left with the truck on empty and was told they couldnt find the gas card to fill it up but to come back on Monday and theyd give me two free tanks of gas.That never happened!Now lets get back to the service lights....I called a week later to get these issues resolved and wouldnt you know he acted like he didnt know me and told me I was welcome to make an appointment in the service department. So I did that and explained to the service department my issues. They told me theres nothing they can do without consent from the salesman which I figured so I had to hound Jose to speak with them. Finally he had me bring my truck in and I left it in their hands. After 4 days with no communication I called them and was hung up on twice. I continued to call and finally spoke with the service department and they told me all of the issues. No tire sensors were on the truck, evap hoses were gone, and the wire for the airbag needed to be replaced. He said they couldnt fix anything without consent from sales and Jose was off. So I asked if I could just pick up the truck and service said they couldnt release it. I asked if I could get something stating the issues addressed and they said they couldnt do that either! Finally Jose called me the next day and said theyd fix everything but I was going to be out a vehicle for a while and they had no responsibility to get me a rental and neither did my insurance because I wasnt getting the work done through them so Im basically at this point out a vehicle. This all took two weeks. When I picked up the vehicle the service manager Rolando told me they didnt have time to detail the vehicle but if I brought it back theyd do it for free. The truck was filthy. It had been in their posession for the two weeks and had spider webs, dirt, and bird poor all over. I just went and had it washed myself. Last Friday I get a call from service saying I hadnt received the registration because they needed to perform a smog after the work they had done on the evap system. I took it yesterday and left it with them. I asked Rolando to please detail the truck like they said they would and he agreed. I put pictures of their work below. Im so sad with this ordeal and I dont know what to think about these dealerships. This is the second car Ive bought off a lot and this is by far the worst time Ive had. How are these dealerships still in business? There was literally no one for me to call about this situation and everyone from Antioch dodge was smile in your face and screw you over. Antioch dodge will take advantage of you. They will promise you free things like theyre being nice to make a bad situation better but it just turns out worse. Im very disappointed. Dont offer to clean anything if youre going to keep my truck half the day and wipe down one rim! Take your business elsewhere and steer clear of their salespeople.

Great deal on a used car. Just your average wait time on buying a car 4hrs. Plus 2 more hours of me choosing.

Ben Maza was my salesman, he is the internet guy. Ben was professional, clean, polite everything you want when dealing with people. The sales approach was not high pressure, I really liked that. He did not have to go back and forth with the sales manager, not even once. I never heard the phrase We have to pay the light billI am happy with the deal I got and my credit score got me 0% financing which was a great perk from Chrysler.Ben found the car I wanted with the color and options that were number one on my list of preferences. The car arrived the next day. Paperwork went smoothly.Only issue was the detail guy did not detail the car. Ben promised me a free detail and a tank of gas, just call him when I need one and he will set it up. I am bringing it in with dragonflies stuck to it.....poor guy should of done it right the first time.

They could have paid more attention to detail. The guy that sold me my jeep was fired, Im told. All auto dealers are hard to deal with. These guys are way better than the scumbags in Vallejo.In the end they will fix everything and make it right but buying a new car will always be stressful or annoying.

They have the worst service at the dealership.they not professional.