Marthaler’s has given me superb personal attention: listening closely to what I wanted, giving professional advice, and delivering a well-crafted, polished custom-made design. Never did I feel pressured into a making a final decision. I am so happy with my new wedding set!

Absolutely wonderful experience. Took my family pearl necklaces in to revamp them, and they did exactly what I had in mind to update. Super friendly and helped me decide the best options and had decent prices for my repair and reimagined style. I will always use Marthaler Jewelers.

The store personnel are very helpful and efficient. My jewelry was repaired even more quickly than was expected. The price quote was fair and the quality of work was excellent. Thank you.

I have been looking at a beautiful necklace that was in the Asheville airport. We came to inquire about it and found out it was an original piece and was for sale. Well, 45 minutes later….. I am now the proud owner of this beautiful piece, they drove over to the airport and picked it up and brought it back to their store in Biltmore park :)

Deb was absolutely wonderful in assisting me to select the perfect pieces. Their designs are spectacular and it was too hard to choose so I purchased several of them.

Ive gone to Marthaler Jewelers for everything from having jewelry cleaned and inspected for repairs to purchasing one of a kind jewelry. They are always very helpful and professional! Amazing quality workmanship at a reasonable price. You can purchase beautiful pieces that they have in stock OR they will gladly custom design and create jewelry masterpieces for you. A wonderful local jewelry store in the greater Asheville area!

Best jewelry store around! I wont go anywhere else

Marthaulars Jewelry is a very special store. The customer service is always very attentive to you personally, never in a hurry and some of the kindest people. And their craftsmanship is second to none.

You couldn’t ask for a more professional, kind and welcoming jeweler. We have had jewelry made, updated and appraised here and we will never go anywhere else.

Great experience. Andy is a pleasure to work with. Speedy, professional service. Would recommend to anyone!

Beautiful Jewelry Store. They have a variety of jewelry for all and a nice range of prices as well. They had several different artistic designers. I loved their estate pieces. Deb was professional and helpful with our purchases. Not to mention patient. Enjoyed it.

Great people and amazing service, thank you!

By far the best jewelers around! The customer service is excellent, I have purchased items, had jewelry repairs, resizing of rings and custom designed a necklace at Marthalers and all were completed in a timely manner with beautifully crafted results. I have been very pleased with each experience. Their customer service is excellent, the staff are kind, helpful and very knowledgeable. The jewelry displays are stunning and they offer a wide variety of beautifully crafted jewelry. Marthalers is locally owned by a very talented and kind master jeweler. I highly recommend visiting this establishment.

Very satisfied with the quality of work and costs of getting 2 rings resized as well as re-pronged. Excellent staff and Alex has always been very helpful. She is very friendly, patient, and understands your needs without pushing you beyond your comfort.

This family owned jewelry store provides excellent service ! They make you feel right at home and have the most beautifully designed jewelry!

Marthaler Jewelers is a great place to shop for jewelry. The employees are extremely knowledgeable, kind, and make the jewelry buying process easy. I can confidently say that I will be returning to Marthaler Jewelers for my future jewelry needs.

Andy and his team are by FAR the best in the business. Would recommend their quality and price over anyone!

They resized my Grandmothers ring which looks beautiful and also fixed my necklace free of charge! Thank you so much! So kind and helpful.

The staff at Marthaler Jewelers was friendly, helpful and professional. I needed some things appraised for insurance purposes. The work was completed very quickly and I was pleased with the results. I will be returning soon because their jewelry is Very beautiful.

Such an great experience from start to finish! I worked with Brit and she was so patient and helpful in designing my custom wedding band to fit my engagement ring perfectly. I could not be happier with the outcome! I will definitely be going back for any other custom work or anything else I need.

I brought in a Breitling watch that I’d battered over the years to see if it and the band could be polished up. Alice and the other staff were all pleasant and helpful, and just twenty minutes ago I picked It up after just a week. And I couldn’t be happier. My watch looks great - almost like new.Robert AllenConstruction LawyerBiltmore Park, Asheville

Very nice and clean. Excellent engraving work and the price is just right for it.

Great people and inventory! Go here first.

Had to get my engagement ring resized right before Easter (so I could show it off to family, of course). Everyone was super sweet and I was able to get my ring back quickly :)

Marthaler Jewelers is wonderful! They provide great service and their customer service representatives really care about your sentimental pieces. Thank you so much. I will be back!

THIS is how a jewelry store should be ran! Friendly and courteous to everyone. Very pleased with the service and work done here.

Fantastic Service and experience buying an engagement ring. I will recommend this place to anyone looking for jewelry! Customer service is incredible and prices are reasonable!

Wonderful jeweler, extremely knowledgeable and very professional. They did a wonderful job engraving some old silver for a wedding present. Highly recommend any of their services

Courteous and professional! I received a recommendation from another reliable business to visit Marthaler. Their shop is beautiful, jewelers working in the back, very pleasant staff assisting customers.5 stars!!

Was helped by Ms. Deb. She was amazing and we found the perfect and absolutely most beautiful ring Ive ever seen. Cant wait to come back and customize bands. Thank you again so very much

I purchased 2007 pre owned Yachtmaster two tone and I am in love. The owner is hilarious and I can see myself doing more business with him. All the employees are so helpful and pleasant. They hold a high standard and have great products.

Perfect experience from start to finish! I recently moved to the area and was looking for a jeweler to reset my engagement ring into a new setting. I was kind of nervous since I’m so unfamiliar with businesses here. But all was put to ease when I walked in Marthaler. Andy was helpful, kind, and honest. Marthaler Jewelers was exactly what I was looking for! Straightforward, honest, and just a great place with great people. So if you’re looking for the same look no further! I will definitely be returning. Thank you!

This store and the people in it are first class knowledgeable and friendly professionals. The prices are great for the services they offer and the craftsmanship is amazing. Brit (an incredibly talented designer) and Alex are my favorites but everyone there is so very kind. Best jewelry store experience in my 40 years!! Thanks Marthaler!!

I always have a great experience with Marthaler Jewelers....whether I am shopping for gifts or getting something repaired. They are very knowledgeable and helpful. A great place to go!!

What an incredibly friendly and welcoming staff. This purchase was my first interaction, and I cannot express how pleased I was with the entire process. Knowledgeable, informative, honest.... can’t ask for a better experience. Thanks Andy & team! Already looking forward to next time!

At the request of one of the owners, I returned to Marthaler Jewelers today and was assisted by Andy. He is the on site owner who was extremely helpful to remedy the repair of the bracelet and I am completely confident he will do so. Because of the owners desire to continue to offer excellent customer service, I will not hesitate to return to the store for purchases, as well as repairs.

Fantastic company and people, always able to help me get what I need. High quality

Wow! I am so pleased with my jewelry repairs. Prongs replaced on my engagement ring, pearl necklace re-strung and charm placed on necklace. All completed quickly and at a great price! Marthaler has an impeccable selection of fine and casual pieces. Each one of a kind. Wonderful customer service!! I will be back!

Friendly, helpful staff handled the repair of my watch promptly. Highly recommend

Marthaler is a first-rate jewelry store. The store has an exceptional selection of quality jewelry, with volume and variety unusual for any jewelry store. The shopkeeper helped with make some changes to jewelry I had and could not have been more congenial or expert. He was a pleasure! the other day, I picked up my pieces and the woman who assisted me was equally friendly and service oriented as were the gentlemen who worked on the jewelry. High recommendations!

I hardly know where to begin describing the wonderful experience I had working with Andy and Tonya. I recently entrusted Andy with designing an engagement ring for my now fiancé. I was outside of the Ashville area but selected Andy through a recommendation. While I was nervous about going through this process remotely, Andy took superior care of me from start to finish. He put in the time to listen to all of my ideas and flip through numerous inspiration pictures, working until we came up with what we both felt was a ring to perfectly fit my fiancé. Andy provided great insight into the diamond selection process and had a number of diamonds flown in from all over the country so that I could make a single trip into Asheville to select the best diamond for the ring. He provided a nice array of high-quality diamonds on very short notice and was patient enough to talk me through the features of each diamond, ensuring that I was completely comfortable with the final selection. When I was faced with a tight deadline (needing the ring for an upcoming trip), Andy put in the extra time to get the ring done on time. He sent me pictures and videos of the ring progression after hours and even on the weekends to ensure that I was aware of the progress and 100% satisfied with how it was coming along. When I received the final product, I couldn’t have been more impressed with the quality of the ring. From the presentation of the delivered product to the sparkle of the diamond, I knew that I had selected the right jeweler for the job. Now, the only person more impressed with the ring than me is my fiancé… and every woman she encounters. We can’t go anywhere without her getting at least one compliment on the ring. She even has other women ask her if they can try it on or photograph the ring. It makes me proud to know that I provided her with such a strong statement of my love for her and a top-quality ring to constantly remind her of my commitment. I thank Andy for the immense role that he played in this process. I thank him for the taking all of my considerations into account, for taking the time to learn about my fiancé in order to create a piece that was perfect for her, and for putting in the many hours of hard work to create such a perfect ring. Andy is an honest, quality man and exactly the type of person that should be entrusted everything that is invested into the creation of an engagement ring.

Very personal and helpful! Mr. Marthaler actually met us on his own time to make sure we got the wedding bands we really wanted. We will continue to use this business in the future!

Love this place. Dependable, honest and great custom work!

Fantastic service, knowledgeable designers, fairly priced and beautiful product!

From the very beginning, Britt has been an absolute joy to work with. She was welcoming to us, she was honest with us, she educated us, she listened to us, and she treated as special every moment we had with her. She has made the process of designing our rings as enjoyable as the receiving of them will be. You have a real gem in Britt (badump!). Thank you for the experience Britt!!!

Incredibly helpful and genuine people. Was pleased every step of the way with their quality and customer service. Britt was was wonderful to deal with and she helped us find the perfect ring. They are top notch and I highly recommend them to everyone!

I can’t express enough the quality of service I received while picking out an engagement ring. All of the salespeople were friendly, knowledgeable, willing without hesitation, and went out of their way to help me choose the perfect ring. I appreciated that Andy, the owner, sells his products based on customer education rather than pressure. The process of selecting this type of ring can be tough but my experience with this jeweler surpassed all of the others I considered in the buying process.

I was referred to Marthaler Jewelers by a friend. Their staff is very helpful and professional. They have always been very warm and friendly and make you feel like family. I highly recommend them for all your jewelry needs. They even assisted me with my mothers vintage wedding rings. THANK YOU, THANK YOU, THANK YOU to all their wonderful staff.

Andy is not only an excellent craftsman and jeweler, but a respectable man with character and integrity. We love Marthaler Jewelers. They are our go-to spot for all things jewelry related in WNC.

I am thrilled the the workmanship! We had several repairs! I will definitely be back!

Marthaler Jewelers is the best! Andy and Tonya are extremely knowledgeable, caring, and professional. They were able to creatively transform a family heirloom into a ring and earrings that can be enjoyed every day. The attention to detail Andy and his team placed into the project was unbelievable and greatly appreciated. Marthaler Jewelers has a deep understanding and respect for the special occasions marked by jewelry, and they clearly enjoy providing just as much as the customer enjoys receiving. For any jewelry or watch needs, look no further!

I broke my bracelet and it’s one I wear every day. Thank goodness the store is across the street from my work. I took it in on Friday afternoon and it was repaired early Tuesday morning!!!! That’s great service and the staff is fantastic👍

Andy helped me find the perfect diamond and designed the exact setting my fiancé wanted. I would recommend Marthaler Jewlers to anyone who needs to make an important purchase. They deal with the best quality jewelry and have great advice and expertise.

Very Professional & knowledgeable jewelers! My wife & I have dealt with Andy & his great jewelry team on several occasions. They are very honest & trustworthy! They have a tremendous selection of jewelry, watches and related items that will fit anybody’s tastes & budget. They also do what they say and go beyond expectations to ensure their customer’s satisfaction! We highly recommend them for your jewelry needs...

I have great experience, staff of the store treat me with respect, and be really helpful with my needs ! Highly recommend it to other people !

Marthaler Jewelers was the perfect place for me to search to find an engagement ring. The staff was excellent and very helpful from when I first came in, to when I walked out with the ring. They were very knowledgeable and helpful with explaining to me what I was looking at and helping me figure out exactly what I wanted. Furthermore, they were very straightforward and transparent with pricing and costs, even walking me through the math. It was very easy to communicate, even with a busy schedule. All and all, it was an excellent experience the entire way. I especially have to thank Alex for all of her help. She was excellent and very helpful. She made a nerve racking experience very easy.I felt that the whole staff truly cared about helping me find the exact ring for me and my soon to be fiancé. Thank you

When I first moved to Asheville, I had some jewelry that needed repairs and I thought I’d have to go back to my jeweler in New York. I was ecstatic to find my way to Marthaler Jewelers! They’ve taken such good care of everything from a battery for my watch, to successfully adjusting the slide on my grandmother’s engagement watch and chain, something NO other jeweler anywhere would touch.Whether you’re looking for an estate piece or something more contemporary, Marthaler can help. They’ll also work with you to create a one of a kind piece just for you.I am thrilled to have found Marthaler Jewelers, and I recommend them without any hesitation to all my friends here.

I’ve bought numerous items from Marthaler Jewelers over the years. The quality and pricing of their jewelry is, by far, the best in the area. Andy, Tonya, and their team have managed to combine the personal attention of a small business with the creativity and professionalism of a larger company. They have an eye for what works and a desire to help their customers get the best price. Whatever your budget, whatever your choice of design or stone, Marthaler Jewelers has something for you.

Marthaler Jewelers has provided our family with excellent experiences. We have made several purchases and have also used them for our repairs. They are very professional and pleasant to work with. They always seem to go above and beyond to meet our needs.

Highly recommend. They are absolutely wonderful!! I had a custom, delicate opal ring that needed to get resized and Marthaler was the only jeweler in town that was confident in making the adjustment due to the fine detailed work and need for a laser to cut the band without damaging the opal. Brit was fantastic and patient with my concerns and uncertainty when we first arrived. Andy was super understanding and reassuring about the process and proper sizing. Their prices are extremely reasonable and they have very quick turnaround. They make you feel welcome and do everything in their power to ensure you are satisfied with their work. Cannot say enough great things about them!

If you want a jeweler who is always honest and fair, and just generally awesome, go to Marthaler. When spending money on something big like jewelry you will likely have forever, trusting your jeweler is so important. I will never go to anyone but the Marthalers. Good people doing good business.

From the first step through the door, Andy and Tonya made me feel welcome and treated me more like a friend than a customer. They and all their staff mirrored my excitement at getting just the perfect engagement ring. We poured over setting after setting, they brought out samples and catalogs, and after a couple of visits, I finally found the one that was just right. Andys dedication to his craft was so apparent, I think he was as excited to build it as I was to give it to my wife.Even during all the holiday buzz, I had a great experience. They even made sure I took a cup of coffee for the long late-night drives back home.Andy and Tonya have a great shop and it has been worth the 1.5-hour drive every time. Dont miss out on this honest, friendly, and heartwarming place. Its a real gem. (Had to say it.)

Marthaler Jewelers have been meeting my jewelry needs for many years. From custom made rings, necklaces, earrings to pens and knives. The service is exceptional, they go far above anyone else! I will never use another jeweler, Andy actually ships all my orders since I don’t live in NC. Trust me, you won’t find another jeweler better!

I had a piece of jewelry custom-made by Marthaler’s, and the entire experience was first-rate. Britt, the designer, was a delight to work with! She clearly loves her job and seemed as excited as I was with the process of perfecting the design. The finished piece was exactly what I had in mind, and everyone in the shop was a pleasure to deal with. Highly recommended!

Wonderful customer service. Had my 30 year old engagement ring reset and was able to pick it up the same day. Wide selection of possibilities and no pressure in the sales. Highly recommend!

I love everything about this place. Great location, great inventory and the best customer service you could ever imagine. Best customer experience ever. ⭐️⭐️⭐️⭐️⭐️

Absolutely the best. Service is always outstanding and staff/management are second to none. The selection is also quite extensive. You can find something here no matter what style youre looking for.

Beautiful store. Reasonably priced. Great service. Joe can make or fix anything!! I will definitely be back.

Absolutely recommend Marthaler! Andy made our experience of buying my engagement and wedding bands so easy! The customer service can’t be beat and we willContinue to shop with Marthaler in the future. Thank you so much!

Andy and team are always great to work with, high quality products and excellent service is a winning combination.

Small town service in the beautiful setting of Biltmore park. The staff were outstanding, taking time and explaining options with great detail. They made it easy to make decisions about a few items I brought in. Finding a new Jeweler has always been something I approach carefully and I have many more projects to bring to Marthaler, I’m excited to do so. If you are new to town I definitely recommend stopping by.

My experience at Marthaler was great! My ring fits just right, they were kind and nice, and their jewelry is lovely.

Absolutely perfect experience. Very professionally done and treated with great kindnesses and respect. Excellent craftsmanship, great communication and timely work. Creative design and beautiful product.

Highly recommend this place. I went in for a link removal on a watch that wasnt even purchased there. I wasnt charged a cent but gladly tipped. I was greeted as soon as I walked in and was able to make my own cup of coffee while I waited. Ive been to other high end jewelers and as soon as they realized I wasnt buying their nose went straight to the air. That was NOT the case with Marthaler. The staff was super nice and treated me just as good as people that were in there spending much more than I. A+

Since discovering Marthaler Jewelers I have had numerous pieces of jewelry repaired, resized and appraised, as well as consulting with them regarding the origin of some pieces I’ve inherited over the years. Andy and everyone I’ve dealt with have been courteous, knowledgeable, and willing to go the extra mile to make sure I’m completely satisfied. Highly recommended for all of your jewelry needs!

Great people, excellent work

Marthaler Jewelers is most wonderful place to purchase beautiful high end jewelry! The service is impeccable and the selection is perfection! I LOVE this place! If selection, service, taste, and quality are important to you - Marthaler Jewelers is the BEST!

They were so helpful and friendly! I loved the store and all the employees. Will definitely be back; strongly recommend!

Andy and his team went above and beyond helping me take care of an issue with a watch that was not even their fault. It is nice to know there are still businesses that will take care of their customers. If you value good, honest people and great customer service- shop here.

I have been a jewelry lover since I was seven years old. I’ve lived in—and regularly visit—a number of large cities. I’m 64 and have patronized many jewelry stores over the years. Marthaler’s is the best store I have ever encountered, hands down. Beautiful, unique and well-priced pieces, plus the willingness and ability to do lovely custom work. I have a GIA gemology certification, and I can tell you that I have never seen anything there that’s below first-rate. The pride of ownership is readily apparent. The most important aspect of this business, though, is the knowledgeable, friendly and no-pressure owner and staff. Haven’t been anywhere else for years. A true gem!

Authentic and Expert Guidance; Trustworthy

We have had the privilege of doing business with Andy and Tonya over the years. The absolute best customer service, incredible quality, and always willing to help us make the best purchases within our budget. There is no other jeweler in the area that is more trustworthy than this family!

An enjoyable experience, know I will love my new necklace, very helpful staff.

They made our custom wedding bands which turned out beautiful. Everyone who works here is so friendly. We’ll be back!

I would like to thank Andy, Tanya and their staff for the wonderful work they did in the re-design of my wedding set. It is absolutely beautiful and I have received numerous compliments. You all are gems!

Beautiful watches, non pushy staff. They allowed me to browse at my leisure. They also carry a wide selection of Nato bands (which are difficult to find in store) and they are very reasonable on there bands. I will definitely return and buy a watch band from them

Love the store and everyone there makes it feel like home. Love Andy and Tonya, they don’t get any better than them. I look forward to my next visit.

Super friendly staff. Sized 1 ring and reformed and cleaned up another ring.Beautiful results!

Excellent customer service and selection. Purchased a graduation necklace for a gift. Sales staff was extremely patient and knowledgeable. Highly recommend Marthaler Jewelers!

The staff is so helpful, fixed and cleaned my earrings while I discussed a future project.

Eric was a charm. Made me feel welcome and was very helpful. I like that.Bob Burleson

Had a wonderful experience designing new rings from existing gems. Everyone friendly, helpful and creative. Would highly recommend.

Just needed a battery replaced on a quartz watch, so it wasn’t anything that they were making money on, but they were so incredibly nice. Plus my dog likes them so they’ve got to be good people.

Andy and his team are straight up dynamite.A-1 Quality jeweler, but more importantly they are just “Good people”Scott Perone

It’s always a pleasure dealing with Andy and his staff. Today I purchased a gorgeous diamond cross pendant for my beautiful wife to celebrate our 30 year wedding anniversary.

Andrew is by far and away the nicest guy in the business. His level of service is unmatched. We will be taking all of our business his way!

It was a great store with wonderful people. Everyone was so helpful and made us feel very comfortable with our purchase. Thanks again!

Beautiful jewelry and absolutely wonderful service. We wouldn’t think of bringing our business anywhere else.

My story is a bit lengthy. I considered deleting all of it and just saying simply that Marthaler is the best of the best. But I know the feeling of How do we make this huge decision! when it comes to custom engagement rings. And I do feel like my experience could be helpful for those who are really agonizing over it.So heres the short of it: Marthaler is a cozy jeweler with a local, mom-and-pop vibe but with the inventory of any big-box, white carpet, white cabinets, mirrors everywhere store. You can find almost anything you are looking for. And if you dont find it... they have a top-notch in-house designer who works directly with the owners (also seasoned pros). Staff is friend and never ever pushy, listening carefully to interpret your vision into reality. On top of that, they can repair/restore like nobodys business. Ive loved working with them and highly recommend!The long of it:Ive been hunting for a jeweler with the know-how to do two things for us:1. Restore a well-loved gold and citrine ring my mother gave me about 15 years ago (that I wear DAILY) -- an emotional investment2. Build a custom engagement ring for us -- a financial investment (and, well, lets be honest, an emotional one too)Let me tell you, there are plenty of folks out there who can do no. 2 (and honestly, probably do it well!). But Im not a jeweler. So I dont know if our 5-figure investment is in good hands by just looking at sparkly portfolios. All I can do is trust they are doing it right. Our first experience with an established online retailer (NOT Marthaler) resulted in a prong bending within 5 days. Trust. Shot. Back it went.So I used No. 1 To-Do on my list -- the restoration -- as a litmus for a. assessing a jewelers chops AND b. assessing their ability to support us later, once the ring is crafted and finished and on my hand.Not naming names here, but I went somewhere else first, receiving an estimate and leaving my citrine ring for repair. They called when it was supposed to be finished to let me know it would take at least 2x as long as the original estimate and cost twice the quote. Image if that happened with a custom-built engagement ring!Around that time, a few separate people told me about positive experiences at Marthaler. I popped by the store and loved loved loved the comfy atmosphere and kind sales person, Alex. She has a great energy and really helped us translate our vision, so I have big heart-eye emojis for her.So, left my citrine ring with Marthaler. The time/cost estimate was similar to the first jeweler, but otherwise, the experience was night and day. The repair was finished 5 days early and was STUNNING. I swear I think it shines more than when it was brand new. The stone was so badly abraded that they had to recut it, so its totally possible in my mind!(Sidenote: Marthaler was thorough in their assessment -- they offered to simply replace the stone, suggesting it was the less expensive route. But that particular stone was sentimental to me -- I kept it.)Meanwhile Britt, their designer, has been working with me tirelessly to perfect the design of the engagement ring. That project isnt yet finished, but Im so excited -- shes bringing great ideas to the table! Ive loved working with Britt and think shes a total pro. :)Best of luck with your jewelry search and I hope this helps! As for me, Im 100% sold on Marthaler (along with the many people who referred me there!) and will go there first from here on!I wish Id taken a before and after, but here is the after:

Marthaler is unequivocally the only jewelery store that I will acknowledge in the WNC area. It began with my first experience when I was starting the process of shopping for an engagement ring. I had visited stores across the major US cities and visited all of the primary retailers (Cartier, Tiffanys, De Beers, David Yurman, Diamond Ave in NYC etc.) and from my first visit to Marthaler I knew who I was going to be working with for the engagement ring. I didnt have to overpay for quality and their approach was one steeped in education and helping me understand the options I had.Further validation for my decision to go with Marthaler has been very consistent and usually comes in the form of wide-eye looks or vocal compliments to her ring. As well as women (recently engaged) expressing a tinge of jealousy and wanting to know who we used.Most recently I purchased a watch from Marthaler as I knew I could trust them to educate me on the brands available and have them walk through the different options to find the right one.I have full faith and trust when using Marthaler and thankfully have simplified my life by using them.