2nd time Sister rented, was accused of not returning fuel to proper level, how do u only drive 43 miles and burn a quarter of a tank AJ said we must have left it running.. who in there right mind would leave a truck running at gas over $$3.00 per gallon not to mention Carbon dioxide poison.. anyone moving is trying to catch their breath so AJ you need to learn customer service..and to think at not scam people..

Great customer service. Friendly, helpful, knowledgeable. Will use again.

Friendly and effortless to go in and p/u some boxes for an upcoming move. I really like the buy back program. How many of us know how many boxes we need when packing up? Nice to buy extras so we dont make extra trips.

This UHaul location saved our vacation!Our rental car reservation was cancelled last minute by the company, so we were unexpectedly left with no transportation. We decided to go to UHaul, as it was the only remaining place we could think of.The staff was incredibly helpful and was able to get us a vehicle that same day. Without them, we would have been stranded in our hotel or counting on the unreliable Uber’s and Lyfts in the area.Renting a Uhaul 10ft truck for our vacation will certainly be a story we tell for ages.Thank you UHaul!

Great selection of boxes & packing materials. Staff seem unhappy and reluctant to interact with customers.

Gave me a truck an empty tank of gas. No furniture or appliance dollies that were ordered. Been on the phone for 30 + minutes trying to get refund. I will never use uhaul again.

Great experience from beginning to end. Good service and no hassles. I highly recommend this location.

Ive got days and days of call logs for this location and swananoa river rd location with hours of back to back calls and no answers and I have questions about supplies something the dispatch cant tell you any time I get there I have to walk around and find an employee they are supposed to open at 7 showed up at 7 to get my supplies and no one is there! Completely closed door says open at 7 phones say they open at 7 but the young iids that work there get there when ever they want do what they want and then leave early and go hang out with there mom or grandma that works at the swananoa river rd location in uniform at the other locations just sitting on stacks of boxes with no mask on if I had the option of not dealing with these 2 locations I would Im a heart beat

Uhaul made it easy coming and going. Great rate for mileage overage

Nice staff, fast attention.

They installed a hitch incorrectly so that it was rubbing against the muffler. We had to take it to a mechanic to have it removed. Now we cant get in touch with an actual human to get a refund or have any sort of resolution. Will never use uhaul again.

Quick and efficient had a hitch put on. Not one problem great service

Check out guy (I think his last name was Inman) was super helpful. Big clean space. Had everything I needed.

Had a great experience renting a truck from here. Ive used several other U-haul locations in Asheville and this one gave me the best customer service.

Rana Strivelli did an EXCELLENT job when we rented out UBox. Due to COVID, we rented it for 9-months and it worked perfectly for us reorganizing our home as extra space. My wife and I wanted Corporate and Owners to know what a great job they have done from our UBox to other rentals. Please recognize Rana and her crew. I highly recommend this location and service for UHaul needs-

People in front desk are a little angry helping the customers

Very clean & organized shipping boxes, supplies. Appeared to have considerable inventory. Our rental was clean & tank full.

Very disappointing and a waste of my time. I scheduled a tow hitch install 2 weeks in advanced. I came for my appointment (with family in town) and scheduled our entire day around this appointment. I even had my in-laws take part of their visit to pick me up while they work on the install for 3 hours. I arrived at my appointment on time and they made us wait 45 minutes to tell me that they don’t have the hitch that was ordered 2 weeks ago! They didn’t even have the professionalism to call me in advance to let me know they didn’t have the parts. Instead they had me waste my entire day because they are not organized. We will not be doing business with Uhaul again.

Great people

Hitch installation was fast and friendly.

60$ to move from south to west Asheville. Did it in one trip. Worth it.

Could not have been less helpful or failed to communicate more. They were 5 hours late in delivering my uboxes and never bothered to call to tell me they would be late. Then they promised to reimburse me for my movers expenses as recompense but only refunded a months rent instead. Their driver also crushed my neighbors drain when he backed the trailer in. Definitely use anyone else for your moving needs as using this location is a mistake.

Emily was so helpful and patient. Could likely benefit from having one more staff person to accommodate the high weekend traffic. Thanks, Emily!

Terrible...if I had a different place to rent a truck I would have gone....they nothing, no furniture dollys, furniture pads, and the customer service wreaked with bad attitude

Rayna did an excellent job of swapping out a smaller trailer for a larger one, and setting me up with some accessories I needed. They have a better deal on cargo straps than Harbor Freight. And their locks are reasonably priced also. Very happy.

I hate hidden fees. Dropped off a tow trailer after hours only to experience an after hours hidden fee I didnt know about. Staff was too busy to explain much of anything to me when I rented it. Something was wrong with the wiring on the trailer too and the lights didnt work.

Picked up a nail off the road in a Uhaul tire. Had I known they would charge me 253.00 for the tire I would have kept it as I surely paid for it.

A little far from the center of Asheville but well equipped for tricks annd trailers. Also storage units. Friendly and helpful staff!!!

If you need anything to do with moving and storage, bicycle racks for cars, hitches, locks, boxes or moving blankets stop in and see Raina

Service was good and drop off procedure was not difficult.

Good service and good selection of services

We had all appointment for 1pm. Got a call about 12pm saying they are running behind and it will be 1:15pm before they get to our truck. Okay no problem. We get there about 1:10pm and we wait & we wait & we wait. . .So about 2pm or so ww get told they dont have the part its at the other store & they have to go it. That is gonna be another half hour befoee they get to start on our truck. 😆Finally the part gets there and they take our truck in. We finally get out of there at 4:30pm.I do have to say thank you bcuz the manager did give us a small discount for having to wait that long!Thank you!!!

Rana helped turn a stressful move into a great success. Couldn’t have gotten it done without her guidance. For that reason alone, I highly recommend this location.

Wait time was ridiculous they only had 1 person working and that 1 person had to be doing everything I was there for an hour just to return a truck

The customer service here is terrible. I would not recommend this place to anyone. They do not answer the phones they just go to the u haul call center. I have called and left messages with the manager and the president of the facility no answer and would not return my phone call explaining my situation and my terrible experience at this facility.

I have used this location multiple times. Always polite.

This was a great location to rent from. The staff are friendly and courteous and there was a variety of equipment to choose from. They went out of their way to make sure we had the rental we asked for in a timely manner.

My son and I have been renting a storage shed here for a year. They have excellant business ethics. Very clean, temperature controlled storage. Full coverage insurance. Friendly staff and affordable prices.

No problems, expect to wait..... very friendly staff

I went in to rent a car trailer today very nice young lady waited on me. 15 minutes into my rental another lady walks in and walks right up and starts trying to get her rental with no acknowledgment that we were obviously doing business and the clerk started helping her. Seriously what happened to 1st come 1st serve business and manners. So I told the lady to go ahead and help her I would go elsewhere. Not good customer service Uhaul!!!

I saw that this place already had a terrible rating but I figured ‘how hard can it be to buy boxes and tape?’... Now I understand. Seriously, drive the extra two miles to another store.

Had what we needed. In and out customer service.

We rented 2 trucks from UHAUL on Sweeten Creek Road to relocate to Florida. The customer service was great and easy UNTIL the starter went out on the second truck DURING the 13 hour drive with 2 kids and 3 dogs.Then, of course, they charge our card full price and will not return our calls. Several messages to the location on Sweeten Creek and District Manager with NO CALL BACK. Dont take a chance!

I was satisfied not to expensive for the size of the truck I needed friendly staff would have gave a five star but the wait is very long to get started need more staff

Bait and Switch - We had a guaranteed auto transport that was switched to a tow dolly. When we told them this wasnt what we ordered and asked for it to be switched to the transport we were told that thats what they had and they couldnt give us what they didnt have. (take it or get out basically) - Well the tow dolly, ripped up my hood latch, wore down my battery because of the lack of lights on the tow dolly, tore up my tires and suspension. When I called to ask about payment for damages and what about the GUARANTEE - which I do have in writing. I was told they would give me $50 to make up for the lack of equipment. I have over $600 in damages to my car. Dealing with the insurance claims of UHaul is not any better. Its been almost 2 months now and they are still not sure what we want. We want payment for the damages done by your equipment. If they had given us the equipment we ordered and they guaranteed this could have been avoided. Uhaul is not worth dealing with. I would recommend ANYONE else. I mean ANYONE. If I could give them a negative 20 stars I would.

This is the absolute worst uhaul in the nation. The women that work here are extremely rude every time. The storage facility is unsafe an alarm siren goes off every time you open your storage unit. Not to mention they are the most expensive storage facility in Asheville. The owner - their appear to be several told me I needed a major credit card to rent a uhaul but I didn’t need one for the other 2 times I used one. It appears I was discriminating against me because I’m a man by rana. There are no men who work here and she was eavesdropping and bias to me while I was working with another associate to rent a vehicle.

Just moved here from FL. I asked if I could park my car here a few hours while I move my stuff with the U-Haul. Owner said No. I told her my kids are minors and I have nobody to help. She didn’t care. BAD CUSTOMER SERVICE!!!! DO NOT GO HERE. All they care about is getting your money!

Returned a truck and tow dolly...smooth transaction. Great staff!

Great visit the staff was overworked.The General manager on duty was a real trooper.

Rana is the best. U cannot go wrong by going here ;-)

I had a lot of worries about moving across the country, so prior to reserving a Ubox, I called U-Haul with a laundry list of questions, such as, “Will you deliver directly to my new address?” and, “Can you track the Ubox?” and, “If I don’t know my exact address yet, can I still make my reservation?” Their answers were, “Yes,” “Yes,” and “Yes, as long as you update my destination address before the Uboxes ship.” However, she was wrong all on accounts. The boxes were delivered (and then packed by professional movers) perfectly fine. The local driver picked them up a day late (on the 12th), though, because U-Haul was “short staffed.” Not a big deal. Now, fast-forward to my new home 2,400 miles away. I signed into their website to ‘track’ my Ubox, but all it tells you is that it’s “in transit.” When I called (twice), I was told that U-Haul didn’t know where the boxes were, had no way to contact the driver, and had no idea when they would arrive. When your entire life is in those two boxes, that’s a problem. The boxes finally arrived one day late (on the 30th), but when I signed back in online, the “guaranteed arrival date” had been extended—I assume so that they didn’t have to pay a late delivery fee ($50/day). But the boxes didn’t arrive to my apartment as promised; they were delivered to a facility. When I called, they said they never intended to ship them to my new home even though it was in my contract. They said I needed to pay another fee to ship them to my apartment, and, worst of all, that the fee would be more than $800! When I asked why, they said it was because the boxes were more than 50 miles away. (There’s a facility five minutes from me) Also, the delivery facility wasn’t even the one on my contract. Over the course of several days, I spoke to 11 different people. Three times they told me a supervisor would call me back within 24 hours. No one did. One person told me my account said I had three boxes instead of two. Another person told me that my boxes were actually 16 miles away. One person told me my new address was not on my account. (The previous person read it to me to confirm, so it was clearly deleted at some point.) Basically, no one knew anything. And their explanation as to why the boxes were shipped to the wrong place? Because I changed my address after signing the contract. (I was told that I could.) I tried to submit a complaint, and they said I’d receive a call the next day. I did not. I called back, and they said there wasn’t a complaint, so I had to file another one. The resolution was to offer ‘complimentary delivery’ even though it was supposed to be free in the first place. When the boxes finally arrived, we discovered that one of the boxes had been screwed shut and the other looked like it had been picked up and shaken. A few items, including my 65” TV, were broken. Two weeks later, I’m still fighting to have their insurance company, Rep West, honor the insurance I purchased and repair the TV. Plus, the boxes were delivered only three days before the 30-day limit (if you keep the boxes after that date, you’re charged extra) so we had to rush to empty them. And to top it all off, the money you’re owed for late delivery doesn’t go into your account automatically. You have to call the origin facility to beg for it. I’ve called twice and was told to expect a call back from the manager. No one has called. DO NOT USE U-HAUL UBOX UNDER ANY CIRCUMSTANCE.

Always a good experience at this particular uhaul. Sweeten Creek rd, across from Kensington place apts

Ive rented trucks with UHaul for decades. Ive been to numerous facilities, both old and new, with and without storage. In this case I used a truck and rented a storage unit. This review is not a reflection of a bad store level staff. I feel bad for the manager, who has to run this location. Doing the best possible with a bad situation. Running this location has got to be kind of a nightmare right now.First the truck rental:They have a new process that is an aggressive option, called Express. I didnt select it, but I kept getting notified that I chose it. I kept setting it back to a counter check in and it kept going back to Express. Super irritating, because I know this is a cost cutting measure and not a convenience for the consumer. I was frustrated, but trying to go with the flow. Express is kind of cool, except it is essentially the customer doing a more thorough check out than the employees often do. Taking pictures of your license front and back, the odometer, any unmarked damage, giving two personal contacts to verify identity......... Its absurd and it doesnt even make the rental cheaper. I cant express, pun intended, in words how angry I am to be surprised by something I didnt ask for and needing contacts to verify my identity. I booked online!!! Why didnt it ask for this information during booking!?!!! Some positive points I must share. The roadside assistance when I locked the keys in the truck. I suspect there would have been a charge on older truck, but the Ford was under warranty. Ask for new equipment when available to lesson this possibility. The new Ford vans are pretty awesome! Good fuel economy on steep mountain roads at highway speed. Good stereo and great pickup too, even loaded. Sharp contrast to the sluggish gas hog I moved up here in. It couldnt get above 10mph on a 5% grade, in 2nd gear. A 10 hour drive took 14 plus hours. Should have rented a Diesel for towing, but they didnt have one. My mistake there, but they shouldnt let you rent a truck for a job they should know it cant do well.Now the storage facility: Many are nice. Not this one. Under construction isnt an adequate description. Its a construction site and shouldnt be open yet. They havent finished the majority of the units, there are hazards like cords on the floor, 10 ft plus ladders leaning on walls, railing in the halls, pallet jacks, equipment everywhere, my unit had a big nail sticking out of the concrete (thankfully a construction guy broke it off,) work trucks and a dumpster blocking the loading area...... Look before you lease. The site is only kind of secure, I heard a guy say there are some ROOF LEAKS [WHAT!?!?!] to someone on the phone, the floors are pretty dusty, unloading kind of sucks.... The fact that my first month wasnt free is almost criminal. My advice is wait til construction is done and ask what happens if the roof leaks on your stuff (pretty sure they arent liable,) or look elsewhere. I will be moving mine elsewhere, when I can.Follow up on storage 5.16.18: I got a message this morning. Evidently the roof leaks I overheard being discussed are a problem. I have to go check my unit for water damage today. Aparently, there is some water under the door. Great!!!!! Luckily, the expensive insurance they force on you will cover about 1/4 of the value of my belongings. Its my fault, I guess, for not moving it to a new facility, since I knew of this issue. I regret picking this location. This place is over priced and evidently not safe from the elements.To Uhaul Corporate, I wrote this primarily because you made the store manager call me to apologize for YOUR problems. The staff there are part of the solution, your operational decision to open as usual while midway through construction is a demonstration of short sited corporate greed. This kind of experience is the result, of a better to take the money and risk losing the customer philosophy. You are never going to be the first company, I call for storage or truck rental again. If I do, it will be as a last resort.

Really good place. Even older truck worked really well.

One person working - incredibly understaffed. Waited 30 minutes to buy 2 boxes.

The moving supplies are priced pretty well and the staff is knowledgeable and friendly but when it comes to the trucks there kind of a rip off

Excellent service

A good place, peoples service is very sincere!

The absolute worst! You have been warned!

Thank you so much for the quality service

They didnt have the size truck we rented online, but they upgraded us the next size for free. We had some trouble getting the automated system to honor the discount, but it was handled in a timely manner.

Worst experience. Us and a few other guys waited in the office thirty to forty minutes. Just for then to tell us the reservation scheduled for another location when we call and confirmed this one. Now we are being charged for a larger truck because they dont have ours here. We are delayed an hour on moving now. And the other people are delayed until Monday to move. Awful experience.

We waited 1 hour and 15 minutes to pickup a reserved and paid-for truck, and the worst part, when we walked in the lobby, there was only one customers ahead of us, who was already with the sales attendant. The trucks front window was filthy with bugs and the inside was dirty from prior rentals. Im not sure how a business stays in business with such poor service.

Do yourself a favor and download the U-Haul app for pick up and return. They only had one person working on a Saturday. The supervisor was too busy to help and was interrupting the one employee that was trying to help.

SCAM.....THEY TELL YOU ONE PRICE AND CHARGE YOU DOUBLE OR TRIPLE...GO ELSEWHERE!

They waited until 30 minutes after my reservation to let me know it had been moved to a location 30 minutes away. Thats after making a 15 minute drive and waiting to find out where it was. Customer service was a hassle and counterintuitive.

Didnt let me know that I had to return a trailer to a different location.

Very nice and clean and helpful

Bad customer service. Has a per day rate on the moving blankets if you use them.

Very professional and courteous.

Waited 45 minutes just to return a truck back with only 2 people in front of us. Staff was friendly.

Avoid this place. Slow and not very friendly

HORRIBLE OWNER. BAD SERVICE!!!! STAY AWAY!

Well I went to pay my total and she didnt have change to give me. That speaks volumes, dont you think?

Worst Uhaul experience ever! It took us almost an hour to return a truck. Absolutely unacceptable!

They dont open at the posted time. I had to wait there for 20 mins after opening time.

They are a bunch of liars

This place is very poorly managed, not sure if it is just this location or u-haul in general but I will never use them for anything.

Friendly staff nice vehicles

RENA IS HORRIBLE

Towed a truck and lost it

Very nice attend

What we needed when we needed it

Great Service.

Great place

Easy truck rental

Great service!

I like that U-Haul recycles boxes

Very professional!

Busy busy

Idiots.

The 2 guys that inhabited this establishment on 11/9/21, occupying space and giving what they interpret as service were the rudest beings I have ever encountered in any service oriented business. Never again.

This UHaul Center is on top of the game. The two young men in customer service were very helpful and polite. The store was clean and the outside area was neat.