Corey along with the staff offered excellent service along with friendly and helpful information. I would recommend this location to all my friends. If you are looking for great service, search no more!
Quick in and out. Tire change. I like how you guys work. Thanks for getting me back on the road. Oh, and the prices arent bad either.
Thank you for the quick service. I got there before my appointment and Sean was very handy. Thanks again
I drive from Rockford specifically to this location! The guys are great, Sean has been very helpful to me with any concerns I have with my vehicle. Always very professional and job gets done fast and correctly! They have inspected my vehicle, done many oil changes, an alignment, new great tires and always given excellent service for me and my family!
Great Service! Fit me in, even without an appointment. Seamless process. Professional and Friendly. Thanks to Mr. Jones and the Crew!
Corey and staff were very helpful and knowledgeable.Tire prices are reasonable.
These guys here are great! They make you feel right at home. Adrian was willing to work with us and show us some different options with the tires. Glen was really patient and explained several financing options and David the automotive technician was like hulk! He put the tires on like no human could. Overall, it was fast, precise and I would highly recommend people seek out these individuals when you are in need of tires or any type of automotive services.
Overall good experience. Glenn and site manager was very informative with what needed to be done. Willing and able to help me out $$ wise when work is being done in bulk.Only reason for the 4 star is because they should clean the waiting room and bathrooms better for those that are staying.Outside of that, everything was good.
Quick service. Awesome people
What a FANTASTIC experience! Truly can’t say enough good things about this place. These guys are so honest and straightforward. They don’t try to upsell you on things you don’t need. I was quoted by my dealership over $400 more than what I paid here for the EXACT SAME service. They got me in the same day and had my car fixed in less than 2 hours!! I am a HUGE fan and will definitely come back here vs the dealership the next time my car needs service.
My service at Mavis was to upmost very good. All of the employees were nice and helped me with all of my needs. This price for the was reasonable. I had a problem with my tire that was none of there fault. It was addressed properly with no hesitation. I will continue to bring my vehicle to this shop anytime that I need to.
Had a great experience here will definitely be back in the future. Sean and Corey were great.
I came in for my back lights to be put in my first time there Robert took very good of my car.They are very polite Robert was amazing thank you I will Definitely be back and I recommend it to everybody
Excellent service. Shaun was nice & took care of everything fast. Would highly recommend.
These guys are great! Glen and Adrian run a great shop. Even the mechanics are customer driven. Work was exceptional, prices were better than expected, and everything was completed in a timely manner. I would recommend them to anyone who needs a honest mechanic.
I brought my vehicle to the dealership to be serviced; however, after 7 hours, I received a quote that was extremely high. I called Mavis Tires and Brakes, and Milton referred me to Glen at the Fox Valley location. They serviced the car and saved me hundreds of dollars from what the dealership quoted. I already had the car check out, so when Glen told me what needed to be done, he was honest. The work was completed in the agreed upon time and I am very satisfied. I will be bringing my car back for service when it needs it.
Brought my vehicle here for a Lyft inspection!! They were very willing to work around my busy schedule and got me in when I needed!! The staff were all very friendly and made me feel comfortable!! Would def recommend to all my friends and family!!!!
Friendly, courteous service. No time wasted. It’s what you want at all your places of business.
Last two times I have came in for a tire repair, only car here, and takes 15-20 minutes. This time I’ve been here for almost an hour and they haven’t changed the tire yet. Recommend Firestone, right next door.
Adrian was very transparent and knowledgeable! Affordable prices and great service
I had a nail in my tire and they repaired it free of charge!! Definitely recommend this place
Repaired the nailed tire even right before closing hour. amazing service!
Everyone at Mavis Tires was amazing. Glen did everything in his power to give me the best price and keep it within my budget. I would definitely recommend this location.
Mavis has the most honest auto repair guys that Ive ever seen in my life. They operate with the utmost integrity. They explain everything in detail and are not hard pressed to force unnecessary add-on services. This shop is great for women. They do not take advantage of the (perceived) lack of car knowledge to overcharge female customers. They must have a different hiring process at Mavis-Fox Valley lol. Adrian, Glen & Dave are standouts, just to name a few. The entire team is A1!
Glen and the rest of the Staff at Mavis was awesome. Definitely welcoming and outgoing to say the least. Not afraid to cater to their customers needs and their customer service was a 10/10.
Done business at different locations and always happy with their service specially at Fox Valley mall in Aurora and Bolingbrook location!
Manager Adrian is horrible!! I’m not sure what’s going on with personally, but he lacks customer service skills. He shows no emotion or sympathy for their wrong doing. I have witnessed him blaming a customer for something someone in their shop has done! He first mentioned he had camera footage of the car before it was worked on and now he doesn’t have proof.He wasted most of our day trying to get answers from a substitute manager from another state when they’ve still done nothing. It’s not about the money. It was about customer service and being treated as if something they did was her fault! Adrian the manager only cares about the money and not customers. He will try to hike your bill up! To be contined
Hi this is a very good place for your auto care. I have come here for inspection of Breaks and Tyres. They clearly showed me how bad my brakes and tires. I asked for a quote for total repair and they gave me good discount compared to other auto care centers. I can also visit this place at anytime for free inspection and also free tire rotation. Staff is very friendly and they give timely updates on our car repair progress
Highly recommended they gave me a great price on my tires and made sure my vehicle was in great shape.
I had a great experience here! They are very timely & friendly here. I 10/10 would recommend getting your car serviced here!
Jon was really Nice and friendly with my inspection!! Great place !!! Thank you so so much ☺️
Very professional and friendly staff. Definitely they have earned my business, looking forward to take my car for next service.
Stopped with a low tire Glen looked at it and said it had a nail it. It was on the sidewall so he replaced it with another tire, I said I wasnt able to spend alot, sold he sold me a new tire at what i thought was a fair price . Got in and out and was able to get to work. Thanks for having a great guy there. Phenomenal service. Thanks again
Brought my car in for inspection. Was seen right away with great service. Will be a repeat customer.
They were super quick and friendly. Got the job done ASAP. Thank you!!
Amazing customer service and get the job done quickly!
This place is awesome. My father brought his car in, they were honest and fair. I felt like they actually cared about our vehicle. We ended up getting a complete break job and couldnt be happier. Glen went above and beyond to take care of us and walk us through everything. Thank you, we will be back!
Very nice folks. Knowledgeable. Friendly.
Performed the service quickly & efficiently. Very friendly staff!
Great customer experience and rates, would definitely recommend
Best place I’ve seen for Uber and Lyft inspections.
Great, fast and professional services, even at their lunch time they want to be helpful
Great place. Timely, competitive pricing, and overall nice experience. Glenn took care of us. Will be returning
Fast and friendly service. Glenn made sure I was taken care and out the door in no time at all. Highly recommend their service. 5 stars!
Great, quick and reliable service. Would definitely recommend this Mavis!!
Sean Took pretty good care of me
In and out super fast, didnt have an appt either!👍👍👍
Great service, had appointment for LIFT inspection got us right in, no wait, and friendly service.
Great experience guys there are great!!! very helpful
This is the only NTB (mavis) that I take my car ! Glen provided excellent customer service ! Thank you so much
Great customer service, was really informed on other work that needed to be done with the car. Also, service was quickly completed.
Adrian and Glen are amazing techs! They always know how to find the problem and get it done right the first time.
5 stars not enough.Customer service was exceptional. I needed tires and brakes and they got me in quickly. The manager Dan was extremely polite and knowledgeable. Bonus was the great deal on my tires and brakes. All my future oil changes etc i will go here.
Glen is awesome!!! He helped me greatly and was very knowledgeable and fair!! Recommended highly!!
Glen and his crew helped me out a lot on short notice right before they closed. 5 stars!
The Good : Quick Service, Friendly Professional and were able to find the tires I wanted for my Truck that no one else had in stock. (Michelin Defenders LTX M/S). The Bad : I was told My truck needs new inner and outer Tie Rods. They wanted $525 in labor to do this Job. I dont believe this job would take more than 2 hours for a decent mechanic. I work at a shop so I am pretty familiar with how long jobs take. I asked them to look at the spare tire and find/fix the leak. they didnt do it. also they said they would check the alignment for free. I was never told if the alignment was off or not. I dont believe they checked it because I didnt want to spend over $600 on the tie rods (after parts included).
Thank You Glen and Adrian and the rest of the fellas in the garage. Great service, hooked me up with the best deals and were done in great time.
We were visiting the Chicagoland area to see some family and on the day were headed back home, BOOM! Tire blowout. It was terrifying. Lucky for us, the great people at Mavis were not terrifying. Their quick and friendly service set us back on the right path and we were home in time for dinner. Thank you soooooo much and we love you guys.
Hello all,Calvin is an Awesome and very attentive young man. I (CD) brought my 2007 Dodge Charger into NTB Fox Valley location for tires . After a through Out car inspection Calvin pointed out some major issues that need attention. He explained, no pressure on you sir. We @NTB can Provide these services for your car if you like, if not I just wanted make you aware of your car issues. We continue to discuss these Car issues and these Car issues have been fixed @NTB Fox valley location. Thanks to a young man name Calvin on his “A” game. I am so glad that there are still people in the Mechanic / Tire/ Customer Service Field out here that care enough to take the time to walk and talk to customers through out a complete car inspection . Remember, I just came in for tires. In the back of my mind I knew some things needed fixing. He just confirmed those things that’s all, Keep up the great job Calvin. Another satisfied Customer!!!!!👍🏾👍🏾👍🏾👍🏾NTB
This place would get 10 stars if they had it. I went to the dealer to have my car service as I usual do. Oil change, rotate tires etc. During this time I was told I needed front and back breaks. But I only had about 41000 miles on my car. So I thought that was unusual to need breaks. They quoted me this ridiculous price. I knew I was going to let them fix my breaks. So I got a second opinion. Turns out I really didnt need my breaks done. But I decided just to get the break pads on the part that could use them. I also needed four tires and alignment once the tires was put on. Lets just say I needed quite a bit. NTB found me some affordable tires, gave me a deal on the alignment and gave me a good deal on wipers for my car. What I paid for this was no where close to whst the dealership was trying to milk me for. Everything that I needed for my car I had done there. They did an excellent job.thank you NTB.
Best experience. Courteous, professional and patient. Will recommend to family and friends.
I will definitely come back to this location. The manager Alex was very friendly and attentive (he also gave me a great deal!). I appreciate that he took time out of his day to help me understand what was wrong with my vehicle. I will recommend this location to all my friends and family.
Today I was a walk-in customer at NTB. I was greeted by Calvin. Very professional. I was in for an oil change and they finished the work sooner than estimated. I always get great service from NTB. Keep up the great work. It is nice to go to a place where you are treated professionally and you do not have to worry about getting ripped off. Keep up the great work!
Great place...had a bit of an emergency and they were able to get me in and take care of everything quickly. Very friendly staff...they got themselves a new regular customer!
The service was fast and the guys were nice and knowledgeable. I will definitely be going back
Had a low tire, stopped in, and was quickly on my way again. Will return for future car needs!
I recently bought 2 tires from Amazon and had them installed at this location. I wanted to keep one of my old tires and dispose of the other. The process was very painless and very fast. I showed up 5-10 minutes late for my appointment on a Saturday morning and was still in and out in less than 45 minutes with the kept tire bagged in my trunk so it wasnt soiling anything else. All in all a great interaction and I would recommend to others.That said, if the owners of this location read this feedback, PLEASE do not pressure your customers to put up reviews. It is fine to solicit feedback and I am happy to do it when asked, especially if the service was great (which it was), but the front desk person actually hand wrote a copy of what he wanted me to write and even tried to push the 5 star button on my phone after showing me how to review them, thinking maybe I didnt comprehend how to do it myself. Not cool.
I have been coming here for years and these guys are great. Theyre always super helpful explain everything and fairly priced. Its everything you look for in a mom-and-pop shop with a trusted brand name. Thanks again.
Facility was very clean and service manager named Dan was professional and took the time to explain the service we needed. Price was competitive and would go back!
This place is amazing for all work!! The female manager did a great job taking us in last minute. What I loved the most is she ensured us we would be taken care of FULLY even though it went after hours. She worked extra with her team to make sure I was safe on my road trip. Thank you so much team. Whoever the owner is I hope you see this and are very proud!
Excellent customer service, everyone was very friendly. The manager Alex went above and beyond. He was super helpful and very knowledgeable when letting me know about when and why to change things like filters, and other things a car needs. Definitely would come here again!
Great people and excellent service!Thank you !!
Just wanna say thank you to Freddy for helping me and my out. Excellent service, and a super nice human being. Better keep this guy
They did an awesome job on my car. Fast and clean service. And the prices are the best. Go see the Manager Freddy
I had made a last minute appointment for an oil change and they were able to squeeze me in. When arriving I was greeted by Alex and Farooq. They both were very knowledgeable and communicated with me every step of the way from multipoint inspection to handing me back my keys. Highly recommend.
Called to verify if I could bring my own oil and filter and they said it was fine, as I got there and asked they said they couldn’t do it because they couldn’t charge me just for the labor.two clerks were unsure and seemed like they didn’t care much about it.thanks for the Service.
Super friendly staff. Very knowledgeable and efficient....I would recommend to family and friends
I had the best experience with everyone especially the manager Alex. The customer service was excellent. I highly Recommend him. He gave me the most and best advice for my tires and my car. I really appreciate the work and his time.
Great customer service
Awesome Service.
The staff, especially the manager Danny were helpful and worked fast. The wait was very short and will definitely be returning in the future.
Great people.
Excellent location! Great customer service, mechanics/workers are knowledgeable, and prices are fair. Calvin was very helpful and friendly. I’ll definitely be coming back here to get work done.
Service was great, Adrian was a cool dude.
Great Service & Very Friendly!
Thanks Alex for taking care of me today! Great customer service- the guys at Mavis tire never disappoint. I highly recommend the Aurora location by fox valley
Great place to visit for all your car needs, great prices and good environment
I went in for oil change and tires. Due to my schedule they allowed me to drop off my car and come back for it later. I worked with Calvin and he was extremely nice and knowledgeable. I wasnt exactly sure what I needed for my tires and he went and took a look with me and pointed out what was wrong with the tire and confirmed it did need to be replaced. I never felt like he was being pushy which was very important to me going in there as a woman. He mentioned other things I may want to get done and I ended up taking him up on one. He was willing to price match on another and so I got another service done that I thought I would have gone elsewhere for. This was my best experience with NTB to date and it was thanks to Calvin.
I went with a flat tire to Mavis Aurora, farooq and Alex offered a good deal for my 4 tires. I changed my tires and did my brake flush service which was very quick. Definitely recommended this place, thank you Mavis Tires and breaks.
This place was great. Calvin at the front desk was super helpful, up front, quick and on point with everything. The work they did for me was also great. 5 stars! I will definitely be coming back! Thanks Calvin!
Danny the manager was great. I came in while shopping from out of town and he AWSOME.
Friendly Professional costumer serviceI just got good quality tires installed just on time for a great price, great service
These guys are awesome. They were very professional and they gave me my estimate with no fuss, told me exactly what was wrong in laymans terms, showed me what was wrong on my vehicle, answered all my questions satisfactorily, and made me aware of any deals that were running at that time for the work I needed done. I got a pretty good deal on my tires from this shop.Ive gone there several times now and received nothing less than excellent service. Exactly as I described above, is exactly the service I get every time I go there; and thats exactly the kind of service I would expect from a customer-oriented auto repair shop. I have no complaints.
Calvin helped me the most and was very informative. I have come to this NTB many times and will continue because of the great service they Provide. Thank you Calvin and Xavier for helping me with my Car Needs.
They did it very well and low cost!
Great customer service. They we professional and treated us very politely. Greatly recommend this place.
Alex helped me with my issue and resolved it quickly. I recommend this location
I went for battery replacement and wipers and one tire. Farooq helped me out real quick was the service. I appreciate Mavis tire and brakes help for my car service. Rick
Never a fun experience when you need something for your car but I will definitely be returning! Was in and out of there in no time and everyone was super friendly including the manager, Danny!