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Vaden Chevrolet Buick GMC Service
103 Robert Smalls Pkwy, Beaufort, SC 29902, United States
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Vaden Chevrolet Buick GMC Service
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He
Review №1

Tony was amazing! Great salesman. I knew what vehicle I wanted when I got there. He was attentive, but not pushy. He even helped me get to the price I needed. I came from out of state and traded my vehicle, and Erica has been so helpful with the process of me getting my plates and information transferred. This was a great car buying experience!

Mo
Review №2

THE BEST, is what you get when dealing with Gino of Vaden GMC. He goes the extra mile to get you taken care of for your business to keep on moving. Having a truck that needed a special part that was on back order, Gino, the service manager, stepped in to get us fixed by using his influence with other dealerships and was able to get the part in good time and we are rolling again. Thanks Gino and Vaden for all youre help.

Su
Review №3

Gino Lattarulo, head of service, was awesome, friendly, helpful and just an all around good guy! He took the time to call and ask me about the issues I was having, updated me on status of repair, and he found me a loaner - which was HUGE for me! I appreciate his amazing customer service, responsiveness, and help! THANK YOU GINO!!! Youre the best!!!

Pa
Review №4

Purchased a Chevy Suburban in March, I was advised my first two oil changes were free. Scheduled an appointment for my oil change, appointment was at 930. At 1050! I walk outside and notice my Suburban parked in the parking across from the service center. So, I question it. A guy in the service department tells me, oh you’re ready but a customer came up and I forgot about you. Tried to charge me. Told me to sign here and handed me my keys. Didn’t offer to pull my vehicle back up to me like has been done at every service before with my previous vehicle. Literally, almost home (an hour and a half away) we hear what sounds like something hit the bottom of my truck and pull into my residence to notice the whole passenger side back bumper is flapped back. Now, rewind, when I purchase this vehicle I was told no major damage, no accidents! There are patches and a literal piece of wire that was holding this part of the bumper on. This is my first service after purchasing this vehicle. It is used for simple around town travel, to and from work. I called immediately, left a message. After TWO HOURS no call back. Returned call and the lady stated everyone was gone for the day. Today, NO CALL UNTIL 1 o’clock and ALL THEY COULD OFFER WAS AN APOLOGY!!! Never again! I’m done here. I had better service with an older BWW off of their used lot. Unprofessional!

El
Review №5

We shopped everywhere for the Buick Enclave that best fit our needs. Vaden of Beaufort did not disappoint! All of the paperwork was complete, our shiny beautiful car was clean and ready to go, all we had to do was sign and drive. They were extremely helpful, professional and gave us the best price around! We will definitely be return customers!

RS
Review №6

Misty Hutchinson helped me find the most perfect vehicle she was with me through the whole process ensuring that I understood all of the numbers and packages. She helped fill out the finance application with me to ensure that I would get approved with no issues. I couldnt be more happy with Misty Hutchinsons customer service and the entire Vaden team. I will recommend Vaden to everyone I meet and will definitely be back Im the future.

st
Review №7

The sales team member was very professional and courteous.However they did not tell me there was only one key to the car till after I finished with the finance office .Then I get home and find no Jack or lug wrench is in the car. . When I contacted them they sid it was a used car what do u expect.This the behavior I would expect from a 2 bit buy here pay here not a major dealer.

Ma
Review №8

My husband and I went car shopping this past spring, car shopping is usually an experience we dread! However, working with Cary at Vaden was a breath of fresh air! She was so helpful and actually listened to our needs and wants and made the whole experience smooth and easy! Would definitely recommend Cary if you are in the market for a new car!

Wi
Review №9

I recently bought a new 2021 GMC Truck from Vaden. Misty Singleton/Hutcheson was my sales representative. She was/is a 5 star sales person and representative for Vaden and for GMC. She had deep knowledge if the vehicle with comparisons to Ford, Chevrolet and Dodge. She knew better than I did what truck was really appropriate for me. Now I thoroughly enjoy each and every ride I take.Kudos to Misty, the entire staff and the entire Vaden of Beaufort organization.Bill Thorpe

Se
Review №10

See Johnnie in sales or Jeff in service for all your needs. Great customer service all around!

Ni
Review №11

I bought my used truck from Missy and her sales team at Vaden. They found me a great truck and the price i needed. They made the transaction timely and seamless. I cant speak for anyone else but i had an excellent transaction and i love my truck.

Ol
Review №12

They gave me some good pointers on how to shut off my Bluetooth from my car. It got stuck. But the info worked. Mr. Hurt.

Be
Review №13

Went in to purchase a truck that was listed on their website for one price and when we got to the dealership (which was an hour drive) was told it was $10,000 more due to addendums that the salesman was unable to explain. I have never been so disgusted at how crooked this dealership was being. When I called him out on the price, he reminded me that there is very small writing that advised they could change the price. Sure enough, I pulled the website back up and waaaaaaay at the bottom under like 20 ads, was a clause that read “price subject to change based on availability”…so buyers BEWARE…don’t rely on the listed price and make a wasted trip! I told them they shouldn’t treat people like that and should honor their pricing and left!

do
Review №14

I had purchased a Jeep Wrangler from vaden. Usually I hate purchasing vehicles but on this purchase it was a great experience. I got a great price and an amazing interest rate and easy going payments. They took great care of the needs and my decision. I definitely recommend giving them your time and business.

Jo
Review №15

My wife and I went in looking for a new truck. Cary was a wonderful and professional sales rep! She was great at translating for us and really made us feel so comfortable. Definitely will be coming back to see Cary!

Je
Review №16

I decided to use Vaden to buy my brand new 2021 truck!! Jim Brenner was the salesman that I was working with. The best human.. he was so understanding and kind. New all of his information and did not hesitate to answer my many questions. He DEFINETLY knows what he is doing. He made the buying experience perfect. Next time I need to buy a car or another truck;) I know exactly who I am going to contact. ASK for Jim Brenner. Great guy, great experience and excellent salesman.

Al
Review №17

I bought my 2018 Malibu from Vaden last month. It was a very pleasant experience. My salesperson was Misty. She made it so easy.I would recommend to my family and friends if you need great car go to Vaden on Beaufort. Al Rinker

D
Review №18

Johnnie Williams is the best. Great follow up. Smooth transition to my new Silverado Z71

Ka
Review №19

Me and my family went to look for a Tahoe and Cary was a great translator, super sweet and helpful. My parents finally felt comfortable purchasing from a dealership again. Highly recommended purchasing here at this dealership.

Ka
Review №20

I went in a few days ago looking for a vehicle and Cary Ridenhour was fabulous! She was so helpful and professional. She answered all of my questions and put me to ease. If you’re looking for a vehicle go see Cary!

Ro
Review №21

So I had an airbag deployment recall on my Silverado,So they call me and said its Ready!! So I signed the work release form and get in the truck, and my airbag light is still on and airbag indicator light, so instead of making a scene I head home. So I called them and they said the technician had reset the sensor and it would cost me $137.50 to diagnose the problem loll really? The world needs crooks too I guess

Br
Review №22

If you’re looking for a vehicle go see Cary Ridenhour! She is very professional & knowledgeable. She took her time to answer all of my questions thoroughly. Definitely recommend Cary!

Je
Review №23

Theres a reason Ive bought 4 different vehicles from Willie at Vaden of Beaufort. The sales and service at Vaden of Beaufort has always been very professional and helpful. It never matters what I need theyre always very helpful. Trust me they do whatever they can to make you a great deal on purchasing vehicles and service gets me in and out a quick as possible. Keep up the good work thanks for all that you do.

Ma
Review №24

I’ve been going to this dealership for all of my oil changes and finally decided to upgrade my suv. I got into a brand new Chevy equinox for what I was paying on my old car. The staff and the managers here were more than helpful and made me see the value in upgrading my suv. Thank you Vaden of Beaufort for my new hot ride!

St
Review №25

Cary was such a pleasure to work with! I was not able to purchase my vehicle right away, but she was very patient and attentive to all of my needs! I plan on coming back soon to finalize my purchase with her!

Wi
Review №26

Great purchase experience! Worked with Misty who put together a fantastic deal for us. Would definitely use again!

An
Review №27

Excellent! Willie Hurt, car salesman, is the go to guy!! He is honest and very personable!

Ch
Review №28

Fast, friendly service! Professional environment.

Er
Review №29

Highly recommend, super clean followed COVID procedures. Cary was a great sales person she was patient and polite.

Jo
Review №30

I have used this place in the past they were very professional, polite and knowledgeable! I would recommend to family and friends.

Na
Review №31

I love the staff here because they all wear their masks!! Thank you Vaden of Beaufort for keeping us COVID safe!

Yo
Review №32

I came into look for trucks and was super happy with all of my options! Thank you guys I can’t wait to come back!

Ru
Review №33

Purchased a Yukon from them, 75k. Two weeks later went to the service department bc the tire wouldnt hold air. Got there at 4pm. Sign on the door says open until 6. The service advisor would not even check the air in the tire bc they were closing in 2 hours. They sent me on my way.Fast forward, inquired about a vehicle online. Price online says 58k. When I called they said, thats not the real price, we are charing 3k extra bc of inventory and that all GM is doing that. I called Critz in Savannah. Literally identical car but no phony 3k fee added. Called two other dealers. Zero extra fees added to price shown.I have had two horrible experiences with this company. Gave them the benefit of the doubt, and they are still dishonest.

An
Review №34

I bought a GMC Canyon from Vaden of Beaufort Friendly people and treated me with great respect. I will definitely buy my next vehicle from them.

Li
Review №35

Very positive experience! I got in and got out pretty quickly! Staff was friendly and helpful!

Du
Review №36

I talked with Cary Ridenhour a sales member there and she was very helpful and made me feel welcomed.

K
Review №37

Cary is a very professional young lady. I went in looking for a new family car and she was so helpful. Go see Cary for your vehicle dreams!

Ti
Review №38

They were very nice

Sh
Review №39

Went to look for a vehicle and spoke with Cary Ridenhour she was awesome! My wife and I were very grateful!

Ma
Review №40

Sat on hold for 20 minutes to find out no one updates their system, communicates, and to find out they don’t even have the part that THREE people told me they did. RUDE AS ALL GET OUT as well.

Ni
Review №41

Vaden of Beaufort is an outstanding dealership. I utilized them to have my truck serviced and Misty although not in the service department assisted me in scheduling an appointment and even had my truck detailed for me.

18
Review №42

Cary was very professional and helpful when I went in looking for a truck! If you’re looking for a car go see Cary!

Ti
Review №43

I went here with my fiancé to look at a car and we had the rudest sales person I’ve ever encountered in automotive sales. They were rude and combative when we asked any simple question.Not to mention we went to Vaden of pooler and we inquired about the same vehicle and the price was thousands less.The management has not attempted to contact us about the bad experience at all.I would never recommend this particular Vaden to anyone.

Fr
Review №44

They did good work on my truck, bill was under the estimate.

Se
Review №45

Misty was very personable and helpful when we bought our car.

Is
Review №46

Excellent service.

An
Review №47

Amazing had a great experience very fast and great pricing!

To
Review №48

Great place!! I purchased a vehicle from Antonio and the service was great and he was very very knowledgeable about the truck I purchased!! All my Family buy from him and we are pleased with the awesome service!!

Wi
Review №49

Service department is top notch

He
Review №50

Great experience today purchasing a truck! Sales person Grant Garretson did an outstanding job taking care of us as did the entire staff we encountered. Would highly recommend them!!

Ke
Review №51

Super nice people and very professional!

Er
Review №52

Terrible service. “Fixed my car” and after multiple visits the car is having the exact same issues as it was prior to their “fix”. Service department does not return multiple calls or messages. Extremely disappointed and would never recommend.

As
Review №53

Drove all the way from Charleston to see a Ford Truck that we were supposed to have for us since we had an appointment at 11:15 with the Internet sales person. Waited 2 hours only to have to wait 2 more hours to get the truck to the place so we left. Unfortunate though, because we really like the truck. Willie was really nice though and I hate he didn’t get money from the sale which is why this is rated a 2 and not a 1

C.
Review №54

Great service

Iy
Review №55

Had an appointment on Tuesday and come to find out that was made in error. No one in the service department contacted me about my vehicle. I have to constantly call them. Lack of communication and poor customer service. This will be my last time coming to the dealer unless theres a recall on my vehicle!

Ty
Review №56

Not a huge fan of dealerships, nor the pushy sales tactics if I have communicated what I know I am looking for.. But the gentleman helping me was very thoughtful and took time to talk with me over the phone for a few days. We had a hiccup come up in the finances and he was able to swiftly remedy the situation and put me in a car that day. (Recently was in a collision, old car was totalled). The few staff members I dealt with were very helpful and answered any questions with an actual answer, not uhhh or Ill be right back. Thank you to Gabriel and Tim for all the help this week.

An
Review №57

We will never purchase a vehicle from this dealership again nor will we recommend. Bought a new 2019 Chevy that we felt like we were being pressured into buying. We’re lied to and told there were no “used” truck on the lot when we saw them as we were driving off. Paid $10,000 cash only to be called three weeks later and told if we didn’t call the finance company to discuss their “policies and procedures” they would repossess the truck (mind you check was deposited three days after purchase). Overall the worst vehicle buying experience I’ve ever had in my life.

Ja
Review №58

Clean waiting room and friendly customer service representatives.

Co
Review №59

Friendly staff. Very knowledgeable technitions and service team. Made our repair process as easy on us as possible. Clean facility. Salesmen was slightly pushy to buy new verses a used vehicle.

We
Review №60

Long story short, they are either incompetent or dishonest, they are rude, and have no regard for the care of your vehicle.Ive had to go here twice for service, for issues that only a dealer can fix. Not only did they tear up the leather on my steering wheel, but they apparently didnt even complete the service. 4 months after having my transmission fluid flushed/changed, I was told by two other locations that it was in need of a flush again. I brought it back to this place after talking to them on the phone. They had told me on the phone that since they performed this service only a few months back, and it shouldnt be needed for a while, that it would be re-done for free under their service warranty. Of course I get there and am told the opposite, that I have to pay for it, and its normal to have to change your transmission fluid after 4 months. I had already made a reservation for a rental car (that they would not pay for or even assist with, despite being the reason I had to come back in the first place), so I had to leave it with them by this point anyway. Wouldnt you know that when I pick it up a week later..... that it has even more tears and damage to the leather on the steering wheel.

ma
Review №61

Positive and professional experience from all staff members. Greg Fletcher made the process easy. Highly recommended, wont disappoint.

Gr
Review №62

My hubby and I pulled onto the lot. Parked in the front of the dealership and sat in car for an additional 5 minutes. We got out and started to look around. At most dealerships, the salespersons head out to meet you when you pull up. NOBODY came out to greet us the whole time we walked around. When we headed back to the car, a salesman asked did we pick out a car yet or are we being helped. He proceeded to say we are kind of busy today and since you all came from such a far way (Summerville, SC), we should come inside. My hubby kindly said no thanks and we left. VERY POOR CUSTOMER SERVICE!!!! Maybe they didnt need the sale or OUR business for that matter.

Te
Review №63

Everyone was very courteous, got me in and out and made sure that I had everything that I needed. Definitely would recommend them.

To
Review №64

I have nothing but good things to say abut Vaden. Seymour was our agent and he was very good. I had one goal and that was I knew what I want and I didnt want to spend time in the dealeship. He made it happen. I ordered a car through him and it was easy and I just had a feeling that I was in good hands. Thank you Vaden family. Thank you Seymour!

Jo
Review №65

Great service... Always enjoy coming here. Not to mention I like looking at trucks I cannot afford!!!

Wi
Review №66

Salesman was Great

Jo
Review №67

Very poor service after a sale. Never received callback concerning parts, never took down my info to begin with.The parts person doesnt seem to care about customers at all.Called another dealer,... They have the parts in stock, set to go.Will never deal with Vaden again.

Mi
Review №68

Had an appointment and was dismissed once I arrived. No real effort was made. Selection was dismal. Unless you want bland colors this is not the dealership to visit.

Br
Review №69

Great service great prices

Ad
Review №70

Great Customer Service!

St
Review №71

Took a vehicle in for service, was told a part had to be ordered. I asked them to order it, now I cant get an answer on when it might arrive, been 12 days, 12, and no call back, no one will return calls, this is a shame. If I could give it a half star I would. Pitiful.

Ch
Review №72

Execellent service

Ma
Review №73

Just went to price trucks.

Ca
Review №74

Thanks tony for your help

Ta
Review №75

Friendly staff

Information
39 Photos
75 Comments
3.5 Rating
  • Address:103 Robert Smalls Pkwy, Beaufort, SC 29902, United States
  • Site:http://vadenofbeaufort.com/
  • Phone:+1 843-525-4100
Categories
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
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