The store was fine but the phone repair service is a joke.Not only did they just straight up lie about not being able to replace a battery without also replacing the speaker (which cost more) they didn’t even have a speaker in stock so they just sent me somewhere else. Thankfully that place was 100% more helpful to get the job done and even called them (Best BuyPhone repairs) out for not knowing what they’re talking about since that’s not the first time people have been sent over because of random reasons that make no sense.I really doubt this location has an apple certification and I’m glad I wasn’t given the opportunity to spend unneeded money on a new battery and a new speaker.

Our laptop recently died so we went to Best Buy to purchase a new one. We have their service plan so we thought it best to get the new laptop with them.We purchase it with out issue.The clerk was wonderful. He told us to go over to the service counter so we could get the data off of the old computer transferred to the new one.Great.There were zero customers at the service counter. Walked up to the clerk working the counter and asked if he could transfer the data. He asked if we had an appointment, we said no we came over to him as directed by his coworker. he told us he could not help us as we had no appointment.I understand having an appointment policy, I do, we only walked over to him because we were directed to. He told us he could not help us because we had no appointment. We asked when the next appointment was, it wasnt for two hours. we asked if he was currently helping anyone who had an appointment, he said no. There were no scheduled appointments untill later.Um okay. Since you have no scheduled appointments and are not currently helping someone, can you check in our computer to later perform a data transfer?Nope, we didnt have an appointment.He would not help us with anything.Fine, we decided to return the computer and take our business elsewhere.He checked in the computer.The next day, with an appointment, we went to pick up the lap top. We s hi owed up 10 minutes early. When asked if we could pick up the computer we were asked if we had an appointment. YES we do sir. He looked up out info and proceeded to inform us that we were 10 minutes early.Seriously!?No paperwork or processing was required all we needed was for him to hand us our laptop. When asked if he was seriously going to have us stand there for ten minutes just to hand us our laptop he went into the back room and did not ot return for 15 minutes. Then, handed us our laptop.Thanks.

Good quick helpful service! Knowledgeable in answering my questions.

Didnt buy yet, but it is nice to have a brick and mortar store to go to where you can browse and compare the look and feel of different equipment. We were checking out laptops for school. I did find out that the store gives a discount on laptops for students, so big thumbs up for that! Good selection of laptops. They mustve had 25 set up for customers to handle.

I had some bad luck, and lost my old Sony Bluetooth Speaker. The Customer Service at this store is unbeatable. They listened to my problem and helped me to get my Sony Speaker replaced,...and at an affordable price !

Staff is knowledgeable and helpful....prices are also reasonable

Good Guys,particularly Geek Squad has saved me and my computer from computer disasters, printer ordeals,password puzzles and the latest in stream line hacking. I know enough about computers to be very dangerous, forging ahead when caution should be taken. I have found having Geek Squad in my tool belt just makes me feel a lot more secure-not uneasy and queasy. They have successfully gotten me out of all the messes Ive gotten into,well worth full tech support for us non- computer genius types.

Got this awesome tv yesterday, unfortunately the staff did not pack up all the materials. Have been trying for 24-hours to get the correct plug in for the power. The first time we drove back admittedly, they were closing and had just rolled down the doors. The second time they gave us a plug that was not correct Poor service and they give you a business card but the store isnt taking phone calls. Ive driven there 3 times now. If it werent for them being a national brand I dont know that this location would be in business. Probably best to order online and have it shipped.

Had what I needed. Easy transaction

Loved it and always love the help from the employees there.

Usually all these stores are the same, ask a question...get pointed to a section of the store. Well this store got a rating because on of the employees followed up and found we actually needed another item as well. She went and grabbed one for us. Definitely kudos for their customer service!

I was supposed to get my order tomorrow but now it has been changed and wouldnt have come till the end of November. Canceled and ordering elsewhere.

Very helpful staff, they were more than happy to answer all my questions and helped me make the best purchase decision for my particular set up.

I called in to Citi Bank and it took 34 minutes to get an answer to a simple question. First person had an accent I tried hard to understand but could not. Not her fault she tried hard but wasnt able to communicate. The second person could not find my account. Kept asking question after question to verify. Made me feel as Id he was taking notes to steal my identity. (Im sure he wasnt but feeling is the same). The final person answered my question and found my account immediately. Trust is down. Train your representatives better. A $700 discrepancy is not a small amount.

Great selection but the staff in blue were too busy talking with each other to help the customers.

Its a best buy. What else can I say

I dropped by to get a screen protector for a family members new IPhone 12. The guy was really nice, he checked me out then installed the protective film on the screen for me. All in all a good experience.

Still the good. The brick and morter store to go to when you need it now.

I did not like being misled on the purchase of ear wires for my two way radios.

Good store and they usually have a good variety of steelbooks.

Great selection of electronics. One of my favorite places to shop.

This store is neatly organized. The associates are also very professional 👏

Great selection. nice displays with description. only bad thing is always busy they need more sales associates.

Clean, open spaces to be able to move about freely. We were assisted by Nate in the computer area and he was excellent...very knowledgeable and very helpful and polite.

Worst Best Buy I have ever went to.You walk around and you see all these employee just sitting on the desk on the phone or talking to each other.I see a couple of customers just looking around for help and not receiving any.. Best Buy in Bellingham is super disappointing.

Great service!! They listen, they provide the necessary technology of information I am inquiring about. They walk me to the product of interest and the store director is absolutely fantastic! at my best buy location.

Theyve done a great job with health precautions in trying times. In-store pick-up is a breeze. The staff is always helpful with whatever questions I have. Even though theyre across town I make the drive for their good service.

Its Best buy. I wish they had more things like electronic parts and components butt still. Its best buy.

Overall a great experience, with online sales in the rise, this store seems pretty Bare compared to years past, however they still are very knowledgeable & helped me decide on what type of laptop I want to buy for school. Thanks again guys!

Im looking for new earbuds and after checking the Bham location, I came to Burlington a few days later, terrible selection in stock and no one checked to see if I needed assistance.

This place is awesome! I dont think Ive ever seen such a massive selection of phones, tablets, fitness trackers, fridges, washers, dryers and everything!!And I was blown away at the computer section! Its hard to find a store that even sells desktop computers these days, but this place has a huge selection of not only desktops, but monitors of every size, even gaming mechanical keyboards, gaming laptops and at least 7 or 8 different kinds of computer microphones! It literally has everything youre going to want in electronics and more!

Really good place people there know about tech and understand your issues, the only problem I had is sometimes they dont have the parts or items in stock wich can be difficult. But otherwise pretty solid

Staff were helpful but the store was pretty dead. If you are looking for black printer ink you are better off ordering online.

The young man with the blue hair was very helpful. He didnt sell me stuff I didnt need. There is a hard drive that fits directly into the motherboard. I wasnt sure if I had a slot available, so rather than sell it right to me without questions, he encouraged me to check the manual. I have been similarly helped by others. Great customer service!

It was good had what we wanted good place for anything electronics

Well they had what I needed so I ordered it online and then picked it up the next day with their curbside pickup. It was easy and quick less then 5 mins

Geek squad really tried to do the data transfer but bc it was a MacBook they weren’t able to but the fact that they tried meant a lot. Then they refunded me. Annnd then I thought that they scratched it but they were able to wipe it off and were super understanding. I felt like one of this customers that are naggy but they were so kind and helpful I just had to give them a 5 star review as a thank you.They also spent all the time I needed answering questions honestly. They didn’t push purchases on me and they told me not to go for the more expensive model. They were just honest and candid which is nice from a salesperson. Just really thankful for them. Great customer service

Don’t bother scheduling anything with their installers. I had three appointments made and cancelled at the last minute before I got fed up and went elsewhere. Absolute joke. Apparently their employees just decide not to show up when scheduled on a regular basis.

Didnt have what I was after on the floor. Suggested I come back the next day when hed had the time to unpack the shipment (which had what I was there for)... and this is why we have online shopping.

Limited supply of stereo decks. Service is awesome.

Masks still worn by staff. Tyler was very helpful in recommending what to try to get my new Pixel 4A to connect via bluetooth to JBL remote speaker that was connected to Pixel 3XL.

Andrew at the Best Buy in Bellingham, WA was very helpful and knowledgable on everything I was interested in. Because of him, I will be buying a TV from Best Buy. Excellent employee as well as outstanding customer service!

I always get what I need here. Everyone goes above and beyond. Happy employees every time.

They have a lot of different laptops available.

Pretty much a standard issue Best Buy.

Got all the basics in terms of your electronic needs..... especially if you need anything in a hurry. Average prices....but one can do much better with some online searching.

They are low on inventory but right now I think everyone is.

Reverted my original 1 star the staff is really friendly and they have a good selection of switch games

Security made me feel like I was a thief

Clean, helpful, not too busy!

Ive dealt with the store manager several times about bad clearance products that dont work, services in their car audio division they wont perform, etc. The lack of customer service from the stores manager is astounding. On at least 3 occasions, Ive caught him in either lies or his employees trying to cover up policy to not schedule me for an appointment for vehicle installation or defective products sold as clearance. Worst Best Buy Ive ever shopped at and would not go back unless I was picking up an order or it was an emergency. Otherwise, Ill buy from a reputable retailer/store who stands behind their products or actually does what they advertise to install. 2-3 months out for an install is unacceptable, just because their labor rate is cheap 🙄 pathetic.

They have great people working there and very very nice and polite staff

Customer service is kind of hard to get a hold of they didnt have the product I was looking for and when they do have the product I have to wait for somebody to get a hold of the stereo installation shop perks are hard to sign up for there but other than that is good

Staff was super nice on my return. Didnt have to jump through hoops to get my replacement. I like that

Great customer service, Horrible inventory. Sat on the phone for just over an hour on 2 different phone calls (yes I am aware its black friday) to be informed that they cant ship the TV i was trying to buy to anywhere in my area not even to the store because its not available in my area. Best Buy I straight up want to spend money at your stores and you just sale blocked yourself because you are not willing to ship a TV to my area. Good job! Do better!

Not super tech any more Im happy with this store!

Always Best price and qu

The geek squad was great!!

Terrible service. everybody sucked. overall wack experience and i encourage you to take your business elsewhere

Very friendly and knowledgeable staff.

I had a terriffic experience. I followed direction on curbside pickup and it worked like a charm. The employee who delivered my purchase was prompt and very polite. These guys hustle back an forth to deliver goods for pickup. Great job Best Buy!

Easy to find stuff there,need a tablet keyboard and found it within 2 minutes of walking in

It was nice going into a Best Buy again, nostalgic! However, because of the pandemic the shelves are kind of empty :( I dont think theyre doing much restocking. Also, printers are super hard to come by!!

Good luck finding someone whos happy to help you. Better to order on line.

Horrendous phone support although this isn’t unique to Best Buy. If you call a business and it takes 5 minutes making selections before they will even connect you to a representative then you wait on hold for countless minutes and never actually get through there is a major system problem. It isn’t the volume of customers that is the issue it’s the lack of the companies ability to provide adequate support. Having said that the in store representatives have always been helpful and courteous.

This staff is second to none. They are quick, responsive, and taking this pandemic seriously by how theyve structured the on-site visits. Their knowledge, especially when it comes to TVs is exceptional. Anytime Ive gone there, the TV segment manager is an expert. I recommend this location over ALL others.

The first guy who helped me was no help at all, we went to buy a phone but he didnt give us any information. We got home and realized we didnt know how to set up the phone and transfer the info. Second guy who helped with our laptops was really helpful though, didnt seem like he was rushing to get done with us and even made conversation.

Need sales people that know Chromebook.

Good deals and helpful staff makes shopping here worthwhile.

Staff was pleasant and helpful. Didnt try to talk me into something I didnt need. Efficiently helped me find what I wanted.

Good place to but appliances

Its Best Buy, youve already done your homework before you go there. The geek squad was very helpful.Edit, dont try and call them no one answers the phone. I waited 10 mins on hold and still couldnt get anyone to answer.

They have been better about matching equipment for to customers needs. Returns are easier. I give them a thumbs up.

This place has the BEST customer service. We have delt with geek squad (which is NOT part of best buy) highly recommend NOT GEEK SQUAD for anything they are rude! We always go in and deal with best buy for anything and everything we need. They have NEVER done us wrong. BEST BUY IN BELLINGHAM WASHINGTON IS THE BEST HANDS DOWN!!!!!

I had the best experience with the mobile department at my last visit. What should have been a quick and easy process was made into an almost 3 hour horror show due to a Verizon authorized dealer on Sunset Dr. in Bellingham, who had tried to authorize purchases on my account the day before, without my knowledge or consent and then have it shipped to HIS store! Best Buy got everything resolved with amazing professionalism and tons of patience... and also for $500 cheaper! I always come here to buy my electronics because of the associates experience, knowledge, and above all else, truthfulness since they dont work for a commission! Best Buy also has a great price matching program, customer rewards, sweet deals, and The Geek Squad..just in case our devices are having issues.They now have another loyal customer for life as long as they maintain their spectacular customer service, which so far, I have experienced pretty much every single time shopping in their store!!

I love the sale prices of computer games and other merchandise in bellis fair mall that drastically reduces prices on off seasons. The quality of food restaurants and others is superior to rip off retailers and eateries in Canada that slash prices a tad but still overpriced.

Easy in and out. I was looking for thermal paste and I found it with ease with no assistance needed. Numerous brands to choose from and priced very well. Used a gift card I had received a few months earlier when purchasing my girlfriends tablet for her birthday. All in all it couldnt have gone better. Its nice to see good prices other than online and having to wait for shipping. Im an American and I dont want to wait; I want it now. 😷

Although I do find their products somewhat more expensive then other retailers their customer service and geek squad are down right amazing which keeps me coming back! Ive never had a bad experience in their store!

Busy but seems safe. Service was prompt and helpful. I needed to exchange an item. They were very accommodating.

I took in my computer which was having problems. I went to speak to the person at the Geek desk. They didnt listen but did get a sales person. Sales person went right to a computer that was to solve my problems. The sales pitch was given at a very high velocity using terms I didnt know. The computer I was being sold was not in stock but I could go to Burlington to get it. The sales person rang up the charges and put me on the mailing list. I walked away. It was not about serving the customer. It was all about getting the sale.

Unfortunately they did not have the product that I needed to hook up my computer

They have many great products and I met Gordon; a sales associate. This gentle man served me selflessly and professionally. I honor him

The gentleman that I waited patiently to help me (he was busy talking about how he couldnt wait to get off work and get drunk). I was looking to buy a prepaid cell phone. I asked him which ones were the cheapest (due to having to budget) he informed me the cheapest ones wear sold out and he didnt know when they would get another shipment in. He then proceeded to tell me that they had a couple of cell phones that were unlocked. I didnt get my hopes up and asked him if they had a certain one that I had my eye on. He told me hed have to check but he doubted they had it in stock. He walked off to check band I stood there for almost 15 mins, I them proceeded to walk up to the counter to see if they had it or not. He rudely informed me that they didnt have it and that they only had two phones left

Almost impossible to get assistance, asked for help told by team member they would get someone for that department, 15 minutes later went upfront to ask for help again. Fifteen more minutes later called store asked for manager told they would try but manager did not answer phone earlier for another customer. But they did finally send help back after more than thirty minutes trying get it. Very poor customer service!

I got new speakers installed and within months the front speakers and sound started to go out when driving or making any slight turns, as if the wiring was loose. I ended up taking my car to a specialized car audio shop and after having my car looked at, I found out that the Best Buy installation team didnt even mount the speakers and didnt wire anything properly. It looked as though the BB Team plugged in the speakers and shoved the wiring into the doors and did an incomplete job. Pretty bummed because the speakers + installation was expensive and was not cheap to have fixed and re-wired. In addition, the BB Team didnt even mention that with my cars technology package, the speakers I purchased werent fully compatible with my cars amplifier and thus the front door speakers werent even plugged in, it was just the center speaker that was giving out noise. Shaking my head in dissapointment...

Punctual, kind, knowledgeable, honest!

The only reason I bought my GoPro at Best Buy was for the exchange program, where you didnt have to wait for weeks of shipping to get a refurb.Best Buy changed their policy regarding this and now plays games with shipping, refurbs and wasting time, but the employees kept repeating the new policy like they couldnt grasp the bait and switch being pulled.When you build good will people purchase more from you, when you sell one thing then deliver another you get the opposite.

Stuff i need majority of the time are in stock & staff very helpful! The staff make the place worth 5 stars. U can tell theu care and are very knowledgeable.Wanna give a personal shout out to Michael. He alsways goes above and beyond to answer my questions and help me out. I believe he works for geek squad now. Give him a raise tho 100%

I love this site! Its so low key and you can ship without worry or pressured sales! The staff here is awesome!

Received a 32 inch TV in April got the protection plan TVs has a line that’s going down the side of it. Call Best Buy store and they said you will have to call the geek squad. Call geek squad and after being on hold for 45 minutes they come on and say oh no we don’t pick up anything smaller than a 40 inch TV. You just go into the store and I’ll trade it out for a new one because it’s a small TV. Call the store back and I had to set up by appointment . Appointment was two weeks out. I go in today with the TV and the geek squad’s telling me that they have to send the TV for repair. I Let them know what geek squad told me. And I said that wasn’t right. And said I would have to wait 2 to 6 weeks for the TV to try to get repaired. It’s $130 TV LOL. After going over with them about this several times they finally gave me A card with a TV price on it and the prorated insurance. Because the TV was only two months old. Come home and try to call customer service. To let them know the geek squad in the store get squad are not communicating. And that’s a two hour wait. I’m in the back in the day when Best Buy was one of the best customer service stores you could find. Pray that’s not true anymore.

Staff was nice, and helpful... .. when you could actually find someone to help. Mini pocket projectors display REALLY needs some TLC

Great electronics and people

We purchased a new laptop & a wireless printer today. The person who helped us was helpful & knowledgeable. We came home with the printer but they were out of the laptop. They ordered it & we will get it soon.

This store is a great place to find your accessories ... Rob was very attentive and informational. Thanks for being here guys!

Some of the staff was great, was treated very rudely by one sales rep in the phone department.

I bought an hp laptop at the salespersons advise, they struggled with my credit card, it took five minutes to figure their own system out, well it turns out these HPs hinges fail routinely {google it} Ive been waiting on hold 15 minutes and would say. shop from a discount warehouse online because the customer No Service is second to none and the staff are not Knowledgeable

The security guard named Robert was great help so friendly

Awesome tech support

Fun and helpful store

The folks at best buy are always helpful though sometimes hard to find. This location in Bellingham washington has friendly and helpful staff. They could use some merchandising help though.