If I could it would be negative 5 stars! If you dont have wifi with them you have to pay full price on phones! Go across the street to verizon and ask for scott or anyone else in there they are great and saved me money on my monthly bill! I was a xfinity customer for 8+ year with no loyalty rewards or anything! Go to verizon thats who xfinity uses for cell tower anyways!

Awesome! People were very nice and helped with my internet service.

Comcast xfinity absolutely sucks. They have the worst reputation ever. I cant wait to go somewhere else. Every month.my.bill is different. Nothing is different from the previous month.

I went into Comcast to pay my bill at one of their self-pay kiosks, on Labor Day. Quick and easy, no lines and I was in and out in 5 minutes! In my opinion, going in person to the Comcast store is the best way to conduct my business with them. A far cry better than calling them on the phone. Im thankful for one of their stores in my community; only a half-hour drive to Bellingham from out in the county where I live.

Uh oh!!! Who taught the boomers how to use google reviews?!?Lol. This store is always helpful. Never had a problem, just some long wait times but they’ve always been worth it.

Xfinity has terrible customer service. Ive been a loyal customer for a year and then get fraudulently double charged by Comcast AND Comcast CaliforniaOf course Comcast/Xfinity plays dumb and say they have no record of this transaction. I had to go through my bank and VISA to get my money back. Cancelled my card and everything. What a pain in the behind.Best to use paper billing and write checks to these people. Do not trust them with automatic billing.

The guy was nice but it really sucked driving a ways here to return my modem because I was told I could return it to any xfinity store near me over the phone just to find out this store wont take it for some reason. Told him their customer service is telling people to bring them here and he said he knows and tried to tell them but they keep sending ppl and he deals with it all the time but wont take it. Real waste of gas. Never cared much for Comcast anyways so Im glad Im leaving

Why cant you bring your service to Bow, Wa? 15 minute drive in either direction and we could use your internet, but where we currently moved there is only Wave broadband and they are terrible. Please extend your range, Wave is dominating out here with high prices and terrible internet

Be careful when getting service from Xfinity/Comcast. Im stuck in a year contract because one of their agents lied to me. He said my monthly bill would be $54.00 but failed to tell me about equipment rental thats about $15.00 extra every month!

It was full and I had to wait outside for perhaps 10 minutes, but it was obvious they were working to move as quickly as possible. And when it my turn, I felt valued by the rep and didnt feel rushed to finish.The reason for 4 stars instead of 5 is that they didnt give me a coax cable with the modem, so I had to go and get one once I had started setting it up.

I went in last week for a new router and cable box. Marie Butler was very helpful in assisting me. She was calm and understanding. She explained how to set it up very calmly and respected social distancing. By far one of the best experiences I’ve had at this store. Thank you Marie for being so kind and considerate!!

Stuck here right now, on hour six of how bad can comcast service be adventures. All I needed was to pick up a modem, and Im unable to do that because.... still dont know. Eventually I hope I get to speak to an agent. Theyll just shut stuff off and try and upsell you, then leave you in purgatory if you wont.

The first time i called i got a gentleman who could not speak English well at all. I tried many times & many ways to understand him but in the end we couldnt make the connection so I was forced to abandon the call. The second time I called, a few days later, I was able to speak with someone a lot less frustrating and things went well. He was kind, courteous, he helped me & I was extremity grateful. The only frustrating part was having to be on hold for so long.

The wait for service was but a couple minutes and the issue was resolved quickly. I love working with people that smile too. Thank you for your service and smile 😊.

They were super busy, but stuck to COVID protocols and I felt like I got great service. Dylan was kind, thorough, and took care of me. We had some trouble getting the service to hookup once I got home, but called Xfinity and got another wonderful CSR.

Way too busy making our visit over 30min before actually getting to see someone. We left before we were called so who knows how long it would have been for a full visit. The front desk was great at his job handling all the nonstop customers.

Need to speak English.... plain and simple!!

The staff at the store were extremely polite and very pleasant to deal with they help me sort out the return of my equipment and credit my account accordingly. But a special message to Comcast you guys are Monopoly and need to be broken up. You charged far too much for your internet and television and your service when it comes to internet its horrible you dont provide the speeds that are paid for I hope the Congress breaks you up

Marie Butler is AWESOME! She is friendly, professional and extremely patient and helpful! Thanks again for your help!

It was a long wait But once we got in Kathleen was a great help

The wait time on a Saturday morning was a bit longer than it should be for a company of this size.

The best customer service I ever had in a long time they are good at what they do and that is great customer service

Long wait times and less then helpful people. It beats dealing with them on the phone though.

Canceled my service and cleared my account 2 months ago, they are still trying to bill me monthly for a closed account. Horrible customer service, spent 10+ hours over several days being shuffled to different departments and “supervisors” who said they fixed the problem. Problem is still not resolved.

Great service and attention from the personal.

The customer service was amazing, this was by far my best experience with this store, all 3 employees I interacted with were very cordial and knowledgeable.

Absolutely the worse. I had set up my own account and not only did he get my address wrong after I told him my ID was wrong, he got my email wrong its still wrong, they got my phone number wrong and I had paid twice the 25$ fee because Alex cant do his job right and when I called back they could only find my account thru the last four digits of the card I used. They still have my email wrong they still havey phone number wrong so I can pay for it online I had to call literally 5 times before my wifi got connected so about 1130 at night did they finally figure out how to at least turn on my wifi. And now it doesnt even recognize my password and it doesnt allow me to reset it.

Good associates, always greeting u at door, willing to help

Trying to move and need the self install kit so here I am standing in line, waiting and waiting, while I write this. Here’s the story:I set up the initial request online by myself, then a rep called to put me through the process again on the phone, but charge me the same amount as the online offer for 40% the download speed advertised/offered. Then a call 3 days in a row to confirm the move confirmed online and then on the phone. THREE days! That’s confirming 5 times. And now all I need is this self install kit but I must wait in line while reps try to upsell visitors. It could be mailed but will take days and I’ll be charged $15.This is what I call Xfinity level of service.

The Lady was very friendly to me and everything went so easy and fast. Only problem was the the appointment by text thing. Got a little confused when it came to where to park.

Excellent customer service and excellent all together. Just wish they didnt cost so much.

My move has been challenging but I got the help I needed at the store. Getting a person on the line through the app was difficult

Very helpful staff, maybe not enough of them.

Just paid my bill. Although out of all genres of music to play this business picks rap....

Just one mix up after another .

Meh, barely adequate service. The people are friendly but cant do much. Overcharged for internet. Stuck in a two year contact with a landline that I dont use. My internet connection was half the price if I agreed to add a useless landline.

Customer service is the absolute worst then throw in being cheap and inconsistent. You guys need a class action brought upon yourselves

I was made to feel like a criminal because I asked the manager to enforce the clearly posted mask rule. She gave me attitude and repeatedly refused to approach offender. Then when she did, she pointed to me so he could yell at me.

When I visited the Xfinity store, Marie Butler helped me out with all of my confusing questions. She showed me how to setup my router at home and how I can connect it to the Xfinity app, thank you so much for making it easier and I’ll definitely recommend you to anyone with troubling questions about this type of stuff 🙂

Excellent customer service!

Everyone is so helpful and kind. They are also so patient with people who do not have the best knowledge with electronics. Shout out to Megan Liston, your awesome.

Very friendly and helpful staff. Quick to figure out needs and resolution.

Great service. I always go into a xfinity store. The people are super nice and helpful

Super friendly service pretty quick also. Satisfied

Very fast service with very nice and caring employees.

Great customer service, trash UX. This is more of a corporate Issue than this particular store

Not very helpful when asked about my account

The rep we had to sign us up straight up lied to our faces about the package cost, it was a 40$ difference and a way higher package than we needed and we didnt find out until the next bill came around

The people here are nothing short of amazing! Every single representative that I have worked with has been kind and helpful. If you live in Whatcom county and need to sign up for service or transfer - go see the local office! Its worth the trip and the time. They all go above and beyond to help!

Knowledgeable staff.

If you sign up for a contracted service agreement, it states in the contract that if you move to an address not serviced by Xfinity, you are still responsible for early termination fees, regardless of your intentions to transfer the service to the new address.

Understaffed, so be prepared to wait a while.

Had to stand in line outside store for a long time. Irritated to see a large cluster of staff chatting among themselves while a dozen people still stood in line.I recommend you make appointment before going here

Ok placeLittle to pushy on the whole Mask stuff 😡😡😡

We needed to upgrade our internet speed due to teaching online. We called and set up a new price, internet speed, and equipment. We were told to drop off the old equipment and pick up the new. When we arrived, we had to wait outside while there was no one in the store. They seemed unorganized as they asked the lady outside with me multiple times if she had checked in or not. When I sat down with Kathy evans, she made me wait at her desk while she trained an employee how to put away equipment. Not the time for that Kathy. Then when she was finally done talking to another employee she informed me that she couldnt honor the deal I had made with the previous representative because it was over the phone 🤷‍♀️ we had to start from scratch. The other employees were have non work related conversations as that lady stood outside.

Kathy Evans is the best!

Always helpful love my service

You can make a plane to get back to yours customers better than you are now

Thank U 2 Estephania & the whole crew. Got me thru a full blown panic attack and helped me migrate 4 phones from another carrier. We put them on speaker phone while the robot voice gaslighted us by saying how committed they were 2 providing live operators and not keeping us on hold. Note 2 all cell phone companies, Stop programming the corporate robot recordings 2 tell us U care. U dont. Your fantastic employees do. Please take all your inflated currency OUR government printed 4U and use it 2 pay your gr8 workers better, hire more of them, and stop gaslighting us that u care. B honest. U care about OUR $$s. Nothing else. But your employees, over worked and underpaid R truly he and sheroic.

Xfinity is the worst customer service ever. They were supposed to come and help me with my cable box. I waited for hours on a beautiful Saturday and they never showed up, didn’t even text a cancellation message. When I called a couple days later to talk to them about it, there’s just nothing that can be done about it. It’s just a terrible company and I really wish there were more options.

Even through this corona virus they still obtain the excellent customer service care that I like

Cassie was super helpful on the phone and made transferring very easy. Great customer service.

Staff were friendly and efficient with helping customers while following covid guidelines.

I am a long time customer of comcast; sick of the overpriced, poor customer service and selection of available channels. I recently spent 1.5 hours discussing my pricing which had increase to an outrageous $$$$. The representative finally agreed to lower my price and promised I would continue to keep the same channels. He lied! I lost all the channels that I normally watched. I went to the Bellingham, WA store thinking that I could explain my situation better in person. While waiting outside with four other customers, the consensus of comcast was the same. Comcast is a ripoff!! I was finally allowed to enter the store and spoke to Jamie the manager, who couldnt care less about how I was being treated nor my situation. I am sick of being taken advantage of by a company that has a monopoly in the area I live. I would recommend anyone considering comcast for their TV entertainment should reconsider and try any other alternative.

I really wish there was a competitor to xfinity. Only internet service available in my area and speeds usually sit at 10% of the speed paid for. Doesnt matter if you hard wire or go wireless. Its terrible. Customer service isnt willing to help to fix it or to adjust bill. If the service wasnt so essential to business I would drop them in a heartbeat.

Alexa was great! Answered all my questions perfectly.

Megans the Best!

You guys are one of the worst internet providers around. You don’t keep your prices consistent, your service outrages are quite often and very frustrating for at home workers. You guys also charged me three times for one bill this month without warning. I do not recommend this place at all. Worst internet ever

Awesome service, beyond what I asked or expected. Everyone was ultra friendly and helpful.

Outstanding customer service. Katrina was extremely knowledgeable, patient, and friendly. I needed internet and maybe cable service as Im on a tight budget. She jumped through hoops to get me the best deal possible .She explained every aspect and question I had with utmost clarity and treated me like I was the only customer there, not rushing or anything. I was very impressed and satisfied.Thank you Katrina for all your help! Five stars!

Could not communicate vary well with whoever was on the phone and when I ask to speak to a representative he refused to come to the phone so I called another store and problem solved.

Jake was very helpful and to the point. We already knew what we wanted with a few confirmation questions and he went through it with ease. We hate when people try to oversell us and he was honest and realistic. I would ask specifically for him when going to this location.

I needed a printout about Services that I had used in the past and the guy who helped me was rude to me and wouldnt answer my questions or give me the printout that I needed for a court date and Xfinity Employeess didnt give me anything I needed and I am very dissatisfied with their Employees and they are very rude men and I felt like I was being disrespected and degraded.

Last Friday (June 13) at 5:30 p.m. I stopped at the store to get help because some texts were not getting through to my iPhone. It was a busy time and there were several people waiting to see customer service providers. I was met at the door by Marie, who was in charge of putting customers on a waiting list. When I told her what I was there for she quickly identified the problem and took a few minutes to resolve it without my having to wait to see one of the service personnel. I was struck by Maries kindness and friendly manner and her competence at solving my problem.

Ive visited the store twice, once to upgrade my modem and another time to setup new service. They are quick and knowledgeable.

Good service and good people

WORST...EVERGot several phones, including a Motorola and an iPhone. Have had nothing but issues with Xfinity.iPhone - 8+. Started crackling like a blown speaker when texts came in, and sound was horrible. Was not responsive on screen. Called store and was told bring it back any time, we will take care of you. Fought with xfinity for over a month because even though they represented they would take care of me at the store, they ultimately refused, sending me to Apple to deal with their own products. Involved a 2 hour drive to the nearest Apple store.Motorola - comes with a 14 day no hassle return. When we returned the phone, the system claimed it was past the 14 days. Took 2 separate employees and a calendar to figure out the system was wrong. Xfinity refuses to give any reason as to why their system is flagging people as being over the no hassle return period, but I am thinking a class action is needed. In any event, after them escalating the issue, Xfinity said the problem is with Motorola.Is a constant gimmick with these people. Sell products no matter how many misrepresentations you make, blame the other person. Ultimately I asked for my contract so I can pursue legal avenues. They refused to send it.

Despite multiple staff being clocked in, only two were helping customers; which meant the rest of us had to wait over an hour. While the young woman we finally got to talk to was sweet, it didnt make up for our problems not being resolved. Our net is still slow, over two months later, and our data reaches its limit faster each month (despite using the same devices as months prior and no increase in usage).All in all I wish there was another net provider in town that could offer the same speeds without a contract.

Waited over an hr for 3 associates to blatantly chat up 2 customers and waste time. All I had to do was pick up my modem, but these work-shy women seemed to be more concerned with entertaining. They gave us licorice and I stole a water tho so we kinda even 🤷‍♀️

Was a good experience. Clean. Informational. And Quick! My guy Jason I think was awesome. Tuesday the new Friday!

I had the worst time getting what I needed from Xfinity customer service online and by phone. Truly, some of the most infuriating customer service experiences Ive had with any company.I walked into the Xfinity store expecting to have to do battle in order to get what I was promised. Imagine my surprise when the guy who greeted me at the door was pleasant, totally understanding of my issue and of my terrible online/phone experience, and—most importantly—100% onboard with my side of the story. Dude got me squared away, and I left the store a happy man.Shout out to Luke for being awesome!

I havent had an issue with this particular store before until I went in to set up a date to move my equipment to a new place and dealt with Jacob Rattet. Everything was a rather big pain because he didnt do something correctly and my service was cut by the time I got back home instead of that weekend like I requested. Then I noticed my bill went up the next month by $14 for a Voice Modem that I NEVER had, NEVER requested, and have NEVER heard of. Then COVID-19 happened (which is not Xfinitys fault of course) and I couldnt get a hold of anyone on the phone or through chat to dispute this charge. I FINALLY got a hold of someone through Xfinity chat to dispute this and they are taking this mystery modem off my bill and giving me credits for the charges I shouldnt have paid for. Major pain in my @$$. I prefer to go in to the store to deal with things like moves and whatnot, but now Im thinking thats not a good idea. I think Jacob wanted a little commission for that modem and was a sneaky little rat. So annoying and frustrating.

Took 2.5 hours to buy a phone and switch my service from another provider. Woman who helped me compromised my passwords, changed them without my permission and had to keep asking for help from others. She made NO attempt to stay 6’ away behind her minimal barrier. It was a horrible experience and now I’m afraid the security of my accounts have been compromised.

Their customer support is so difficult to work with. The online chat is an automated joke. I had to use them because they were the only internet provider in the area. I had issues with my install. Everytime your one-year contract is up, they will send you a bill with the rates raised, with no warning or notification that your contract was up. I have had to wait for hours everytime my contract was up to negotiate a new rate. Finally, I moved and was able to cancel. I also had to wait hours and talk to two different people just to be able to cancel.

Eric the assistant manager at the Bellingham store was Super Helpful! We walked in to get a new router. He was there to greet us right away. He listened to our concerns and provided us with a replacement. Even though they were busy when we entered the store. We were only there for about 10 mins. His service was excellent. Made me feel happy to be a Comcast customer.

After dealing with awful customer service reps on the phone about a dozen times, i tried going to the store. I was greeted promptly and seen within 10 minutes. My questions were answered and I setup a new service smoothly on the spot without having to argue or fight for a decent price for internet. It was so much better in the store and really went well. Well done store!

Greeter, holding door open while talking to friend, NOT greeting???Cable box had been having issues went to replace box, they gave me brand new cable box and hdmi cable.Took it home connected the new box,did the online activation!!! It did not work???Called Comcast activation phone number, turns out your connected to the general help line, first person I get has NO clue after long pauses of silence and holds, they transfer me to another person that sounds like they know what their doing!!!! An hour of Im sending a signal, does it work now???? While they were doing this,I was researching the error code...come to find out this is a common problem???????I now have a technician coming tomorrow to fix the cable box!!!!Why?????

Luke was so delightful! He gave us a great deal on internet, and all the information we needed to set it up ourselves. Service was fast and efficient

This is one of the WORST companies to ever deal with in history. They add things on your account and it takes an act of God to get them off. Dont ever believe what they tell you. If you have their service be prepared to call ever month on wrong items on your bill.

Luke Stibbs was an excellent retail sales professional at the Bellingham, Sunset location. He was real and genuine; as well as went well above beyond my expectations. Highly recommended for all.

I was billed incorrectly by Xfinity. The bill states that a change was made which resulted in an increase in my monthlu charges. I never added any services therefore my monthly charges shoul not increase. I have been calling Xfinity for two weeks to resolve this issue and you cannot talk to a human. The call center tells you to wait on the line and that an agent will help you, but then they start sending you a text messages saying that there are no agents available and to phone Xfinity for assistance. In frustration I went to their store but I was told to phone the call center. Xfinity has one of the worst customer servuces in the nation. They only care to take your money and nothing else.

Alexa Das excellent instructor and very patient with customers learning to operate their new smart phones.

Fast, friendly and efficient! Thanks Gabe!

Our last visit was timely and efficient. But our visit before took too long. Hopefully it will be efficient all the time we do business there in the future.

Comcast needs to come up with a new term for what they offer at their store and when you call in. Customer service implies a benefit or value to the interaction the customer experiences with the company. In fact its an annual battle. First they jack their price. Surprise! Then when I can finally carve out the necessary time to deal with them, always more than an hour whether you go in person or call, its like squeezing blood from a stone to just get a basic package. They seem surprised that I dont actually want to spend more money and buy new channels every year. Last year they even added a channel I never asked for or even heard of. Once I caught it and requested a credit, it was a big favor. After refusing to wait in line 45 minutes at the store today, I opted for the hour long phone call. When they refused to credit the price increase I asked to speak to a supervisor. After 20 minutes of on hold music, they said they would have to call me back. I hate Comcast.

Excellent service, Samantha was very kind, friendly, attention to detail, very knowledgeable on her industry. Thank you for your good service. Samantha.

I was fine with their services, until I moved outside their service footprint... $1,889.32 is how much they are charging me to close my account.--They cannot provide me service in this location, yet I am stuck paying this ridiculous fee... unless you know exactly where youll be in 36 months DO NOT sign with comcast.

Can be very frustrating, monthly bill is never the same. Staff tries to explain but they seem to understand the differences. Expensive but they are all expensive. I have found it depends on the age of the staff member your speaking to. More mature staff are much better and patient with us boomers.

Terrible. Went in to get our bill lowered. Requested the plan a neighbor has (had her bill with us). Told they couldnt offer that. Best they could do was same service she has but for over $25 more per month than she pays. When we objected, manager flippantly offered to turn off our account. We left & signed up with Frontier....for over $100 less per month. Bye, bye Comcast.

Luke was very helpful and had a very upbeat attitude. I recently moved into a new apartment and he did a great job helping me figure out how to get everything setup.