After visiting two other eye clinics in the last few years and being pretty unsatisfied with their service, I was thrilled to finally find this clinic. I had a great experience. Dr. Wu was sharp, kind and responsive to my concerns. The optical team helped square me away with contacts and have been awesome every time Ive come back to check out frames. I plan to come back and see Dr. Wu for years and I cant recommend this Vision Plus location enough.
THey were very informative and answered all my questions. They also eased my anxiety over not affording glasses by letting me know my eyesight isnt as weird as Id been previously told and they went through every charge and process to make sure my insurance covered as much as possible for my glasses. Staff is great and the selection of glasses is amazing. I sadly have no pictures to share. Thanks guys
Was really nice and welcoming considering I was a little bit late as I walked there in the heat they offered water. and was very polite. The service was excellent and got my glasses in a timely manner and wow what a difference now I can see again. Thankyou so much
Staff is kind and i always appreciate that.!! However the frame choices for State insured clients, is very small.
Dr. Wu is amazing as always! We’ve been going to her for years. She is very thorough during the exam and asks if we have any questions or concerns. She cares about her patients and makes us feel like family. The staff were helpful and friendly as well.
Staff and service were wonderful. Dr. Wu was very knowledgeable, answered all my questions and friendly. Highly competent. The establishment was cleaned and their Covid procedures made me feel safe and protected.
Doctors explained what they were doing and made me feel confident in my choices. Courteous and efficient staff made the process a breeze.
Amazing service! The eye doctor who administered my eye exam was the best Id ever had. She explained the procedures as she did them, and helped me to understand my own eyeballs. The front desk people were amazing too, super helpful and nice. Thank you vision plus staff! Highly recommend
Great with my kids. Quick and efficient.
All the staff at Vision Plus are very kind, friendly, informative, and efficient. A special thank you to the receptionists.
I cant express how much I like this place! When I was in a difficult situation and without glasses they did everything they could to help me out - when no one else would. Now, I go every year and am greeted by the most friendly staff. They make sure I pick glasses that suit my face, and are extremely professional. They took excellent Covid precautions and were very thorough. Of course, they have a great selection of frame, are located conveniently with easy parking.
My Son is Special Needs so once in awhile I need to assist. Dr. Wu was so good with both but for me it was how she spoke to us. No detection of any bias because I need to help. Ive had some Drs get cocky which I dont tolerate.Marrah made several phone calls trying to get his exam fee waived as hes 3 months shy of when allowed but his sight has drastically changed amongst other circumstances.You have gained me as a new client in addition to my Son.God Bless You
Dr. Wu and all the employees are great! Very good system and overall good service. Low key and calm process. All glasses are sanitized so you can try them on!
I absolutely love going to Vision Plus on Sunset. They always take such good care of me. Very professional and especially with covid stuff going around, they are extra cautious and understanding. Highly recommend to all !!
Im very impressed with Vision Plus-Sunset. They followed all the covid-19 requirements, so I felt very comfortable. A very friendly, but professional atmosphere. Dr Deborah Wu was really great, answering all my questions, and explaining things when necessary. This is now my vision place to go to!I highly recommend Vision Plus!
When you find a place that takes care of all of your vision needs, and do it with a competent and caring attitude? It’s a win win. From the minute I walk in, greeted with a smile and a salutation, seems small, but what a huge impact it has on the overall visit. Drs. are knowledgeable and helpful, opt techs help you navigate finding just the right frame and fit. All in all, just a very positive experience. Thank you, Vision Plus on Sunset!
They were helpful, and I found a nice pair of glasses my price range.
These folks must be super busy and I can see why after they were able to get me in yesterday after theyd had a few cancelations. Originally, theyd not been able to schedule me until 3/11 when I had called them on 2/16 but I asked to be put on a waiting list in case of a cancelation.They called me yesterday and I got in immediately for which I was very grateful! It was also my birthday yesterday and everyone there at their Sunset location remembered to wish me a happy birthday which really felt nice!That aside, they are total pros! Everybody knew their job and they helped each other out with, for example,, making sure billing was handled correctly. Then, there was Dr. Wu! She really knew her stuff and was very thorough in answering all my questions while she examined my eyes and measured them for a precise prescription. (We also realized we were both from New Jersey and we shared fond memories of pizza from NJ and NYC!)I cannot recommend Vision Plus more highly! They are consummate professionals! You will be in very capable hands!
I came in with low expectations and was pleasantly surprised. They were very thorough and took a lot of time in helping me choose a pair of glasses that fits my appearance. Thanks so much!
Very Professional and Excellent CUSTOMER SERVICE! Dr Deborah Wu, the optometristgave me the best eye exam I’ve ever had and saw a tiny detail about my eyes that had never been pointed out to me.
I have been getting my eyeglasses for years from Vision Plus. They are friendly and helpful. Im very satisfied with their service.
Dr. Wu was thorough and efficient, answered all my questions thoughtfully. The front desk staff is friendly, helpful with answering product and insurance questions.
Nice people, good selection of glasses. I got my exam done at vision plus on James st and then went to the one on sunset to get frames because they had more affordable options at that location.
This was the most professional optical shop Ive ever been to! Very pleased with the doctors and the opticians. Great selection of glasses!
Dr. Wu is so knowledgeable and kind. They use state-of-the-art technology to scan my eyes for diabetic damage. The staff are great, professional and friendly!
I have been going here for 2 years. I really like them. They are friendly helpful and professional.
Very friendly. Very thorough and intelligent doctor. Quick eye glass service
Dr Deborah Wu. The optometrist is an excellent doctor and in my eyes she was able to find a condition that no other doctor had seen before! I can honestly say that I will never go to another optometrist if it’s not her.
Very good treatment at the Sunset location. Enjoyed the professional and personal attention received. thanks
My experience at Vision Plus was professional and friendly. No complaints!
Knowledgeable, Professional, & Friendly!
Everyone was very nice and quick! The front desk people were sweet and Dr. Deborah was very helpful, kind, and informative. Thanks so much to the whole crew :-)
Took our daughters there. Takes weeks to get the glasses originally. Very, very cheap plastic frames. Not built for childrens use. Had no bands or anything to keep the frames on their faces. Staff is dismissive and unhelpful. As expected one of the frames broke less than a year later. We have now been waiting for 3 weeks. I had to use industrial glue to keep the lenses in because when she doesnt wear them she has disabilitating headaches. They could have cared less. All round not impressed in the least.
The doctor is not kid friendly
They where very professional and helped a lot with picking out glasses for my child.
Love Vision Plus. Most helpful and easy location.
The staff and doctor are super helpful very informative. Got my prescription and everything done as fast as possible. I would recommend this place. Glad I found them. Very happy
Was in and out and Dr. Wu was awesome
Got my exam from Dr. Ekman who was everything from courteous to knowledgeable to just an overall great person. He was thorough with his work and considerate of my financial situation. I would recommend him to everyone looking for great service in this field. Also, Alyssa, his assistant was extremely helpful and nice throughout the entire process. Thanks Vision Plus!
First glasses ever, very friendly and informative staff helped me to better understand what I was purchasing. Also put up with my dry humor. Nice folks really.
They gave me the wrong prescription for my contacts even after I said multiple times that they didnt feel right. They said theyd adjust. So now I paid 150 dollars for contacts that I cant wear because every time I do I get a massive headache. Really sucks that this happened because I loved the one on James street but this new doctor they have wasted hundreds of dollars for me.
Helped someone that came in after me. such bad service here
I am not pleased with this Business at all. I Received Glasses that were not right and was unable to return them due to medical problems . So they Basically rudely told me too bad unless I wanted to pay$ 79. For a new appt. Ahh no I want the Glasses fixed I already paid . So not only will I not go back neither my significant other wont go there either.
Best eye clinic Ive been to
I’ve been waiting well over a week for my glasses to come from the lab. I called and was told rudely to wait another week. Since when does it take two weeks for glasses? I could of bought them online and had them already. But I trusted in your service only to be let down.