Saw a used Golf that met our needs, and Ariel was able to deliver. After talking with like 3 different people (one off-site), I was able to work with Ariel to get the car at a fair price (especially in this crazy market). Traveled 4 hours from NJ, and everything worked out according to plan. No games here; the promised price and payments held true once I was able to pick up the car later in the week. Would definitely work with Ariel again!

The staff here were so helpful and accommodating! Stefan Carter was the person who helped me. He was very knowledgeable on all the different models and what features they have. He was also very diligent about updating me with inventory shipments so I could get the car I wanted. Will Allen helped me on the financing side. I got there late and he was willing to stay late to make sure I was taken care of. He listed out all of my financing options and made me feel very comfortable and excited about the options I chose. Great experience!

Kudos to Kathy Johnson & Latoya McKay for doing such a great job helping me buy my new 2021 Volkswagen ID.4. Its an amazing car and they were a joy to work with. Latoya was very patient with me and I appreciate her not being that stereotypical horrible dealer finance person.

Thank you so so much Kathy Sue for helping me find the perfect car. After looking for a car for a month and a half I couldn’t find anything till I got in touch with Kathy, she welcomed me and helped me with warmth and care like she was helping family. She is an amazing sales Woman and High level of professionalism. Always helped calm me down when I was worried and helped me find the perfect car for me. I couldn’t have asked for anyone better to help me. Thank you Kathy Sue and Ourisman Volkswagen.

I was in search of a specific Volvo and was able to find it at Ourisman. We dealt with Kathy Sue and she was nothing short of amazing! She had our deal worked our for us before we got there, she had everything ready and welcomed us with the warmest hospitality. I cant thank you enough for all your help in finding my dream SUV. Thank you again would definitely recommend.

I am in the process of buying a new car and really like the style of the XC90, so I decided to check out this dealership with the intent of taking one out for a test drive. Right when I got there I was greeted by a sales associate named Giselle who was very friendly and personable. After listening to me explain my situation, she offered to get a vehicle for me to test drive that matched my needs. Needless to say, I loved the car and the experience provided by Giselle but need some more time before purchasing a new vehicle. When the time comes I am definitely going to go back to this dealership and will ask for Giselle.

The staff were very professional. I had the pleasure of working with Kathy Sue Johnson, a wonderful sales woman. She listened to my concerns, had the vehicle ready that I inquired about and made the process simple and easy. I wasn’t sitting in the dealership all day like some places. I would definitely recommend this dealership.

Stefan is exactly what you want in a sales associate: he listens, is knowledgeable, understanding, honest, thoughtful and careful. Can’t speak highly enough about this young man. We had a very successful experience at Ourisman Volvo because of Stefan.

For many years Ourismans service team has impressed us with their high level of service and professionalism. Thats why we went back to Ourisman when we decided to purchase a new SUV. Kathy Johnson did a great job helping us find the right vehicle for our familys needs. She made sure the whole buying process was smooth and stress-free. We walked away happy with a new vehicle at a fair price. Thanks Kathy, the familys super pleased with our roomy Atlas.

The staff are wonderful and always willing to help. Kathy Sue Johnson is the reason I will always purchase my cars at Volvo Bethesda . When my friends ask me about my beautiful Volvo I refer them to Kathy .

Our experience with Sediq at Ourisman Volkswagen of Bethesda was a pleasure from beginning to end. His friendly manner and easy-going, yet professional demeanor made the process of buying our car as exciting as it should have been. The sales manager and finance staff were great as well. Highly recommend!

From the moment I walked into the dealership, I could instantly tell I had chosen the right dealership, and company. Volkswagen of Bethesda had a pleasant layout, warm hellos, and great customer service. Despite coming the day before Memorial Day, as it was busy, I felt that I had a great personal experience with each team member before the purchase of my GTI.Danny took great care of me, and listened patiently to all of my concerns and wants in a vehicle. I was able to test drive the GTI for an ample amount of time. When I mentioned to Danny that the GTI I test drove wasn’t the VIN I had wanted, he made sure to take me to get the GTI I had wanted. Danny had great customer service, cared about how he represented the company, and made sure I was comfortable throughout my purchase. Would highly recommend seeing him!The finance team did a great job as well to secure me the best option of affording my GTI, and worked patiently with me the whole time. I had upstanding service all around the building.If you want VW, and good customer service you should definitely pay Volkswagen of Bethesda a visit!

Danny J. made my car buying experience an amazing one! I will buy a car from Danny again. Danny got me a great deal on my Tiguan and for my trade-in. The staff is great as well. Thanks Danny!

I had a great experience at Ourisman. I was impressed by the whole team, but especially by Samantha. I thought that the process felt like a partnership, which is rare when purchasing a car. I would recommend Samantha and Ourisman Volkswagen to any of my friends and family without reservation.

One of the best car-buying experiences I have had. Sediq and Will were helpful, respectful, graceful and they made the process easy and fun. Thank you for all your help!

Great sales experience with Sediq at Ourisman Volkswagen of Bethesda. Very knowledgeable about the car and different features for each package. He was also very straight forward about what he thought we did and did not need based on our circumstances. All around great experience with Sediq.

I had a very good experience working with Sediq at Ourisman. He was helpful, courteous and knew how and when to connect me to others. I love the ID4 and recommend the vehicle.

We purchased a new car with help from Sediq and had a fantastic experience. He was super helpful throughout the process and helped us find the right car and was able to do everything in a matter of hours. I would highly recommend Sediq if you are considering a car from Ourisman in Bethesda.

I reached out in a quick second to find a vehicle as my car was recently in an accident and I learned at the end of my rental it would possibly be wiped as a total loss. I was welcomed by email then in person by Katherine Carmon who listened to my needs and helped me in my rush. Though I was unable to find something which worked for my needs in an attempt to minimize expenses while awaiting the final results of my current car, I never felt overwhelmed or under welcomed. The entire staff presents themselves in a welcoming friendly manner and also ready to jump in to greet you with a smile and small chit chat. I recommend Ourisman VOLVO and VW of Bethesda if you are in search of a car. I will surely be back to secure my next new vehicle.

Sediq, a sales person, was very kind and explained about the candidate car in detail, so we were able to make the purchase without worry. I would highly recommend him if you will consider to buy or lease a car from Ourisman VW & Volvo.

Was making a delivery to the service department on Butler road on 6/2/2021 when I was approached by an employee who threatened to assault me and cause me bodily harm if I refused to move my truck while I was engaged in interstate commerce. When I asked for a manager this individual stated he did not have a manager and then proceeded to punch my window as well as my trailer. If Ourisman continues to employ such individuals with no recourse for their actions, there will eventually in my opinion be open to liability claims in the near future by allowing an employee to act in such disregard for others while conducting business with their establishment. I’m still awaiting a call back from the General Manager at the Arlington Road location to ascertain weather or not a resolution can be made with this circumstance.

Warm welcome. Very friendly approach from Red Beshah and professional throughout the visit. Thanks to the manager Sergio Laguna for his attention to care and detail and helping us out with questions and doubts. Alex Garcia aided with final touched and we leave pleased and smilling.

I had a great experience buying from Ourisman VW of Bethesda. My salesman, Danny Javaherian, made the buying experience easy and quick. I highly recommend Danny for your VW needs.

We have been buying and leasing cars for more than 40 years and we have never had a sales experience better than the one provided by Danny. There was no off-putting sales pitch and he worked with us to quickly reach a fair price for our car with no unnecessary haggling. After the sale, he actually came out to our home so that we could sign one document that fell through the cracks when we were at the dealership. We can’t recommend him highly enough.

We had a great experience with Rediet (Red) and Sergio at Ourisman when leasing our new Volvo XC60. They were very attentive and knowledgable about the car and super responsive. I have nothing bad to say, if you are in the market for a car look here first!

I bought a VW Passat from this dealership.Sediq Khan helped me in the process.Some people make decisions easier.Thank you Sediq

Very easy and quick buying experience. Negotiated pricing over email and my salesman Ariel was very upfront and honest about the price, taxes, and fees. Came in from out of state to pick up the car and everyone at the dealership was very nice and pleasant. Ariel followed up the next day to make sure everything was going smoothly. Would highly recommend this dealer and theyll be first on my list when I get my next VW.

MY thanks go out to Sediq who recently assisted me with the purchase of my Jeep Sport. Assisted my by technician, we called Ourisman in advance and Sediq promptly answered and advised he would be available all that afternoon. Upon arrival, he greeted us and welcomed us into his office. Immediately, we were very comfortable with him.Sediq was very professional and informative. In response to my questions, he was able to adequately inform me about horsepower and four wheel drive questions. He was patient, understanding, and did not pressure me. Bottom line, with Sediqs professional help and advise, I purchased my car that same afternoon.Needless to say, you are in good hands with Sediq and I will refer him to anyone looking to purchase a vehicle!Ann S. Dixon

Sediq was the best! Made the buying process very easy and answered any questions I had. Also a very friendly guy.

OMG so this dealer picked up my Tiguan to fix a recall. When the car gets to the dealer I get a call that my car needs a windshield and an alignment. OK so somehow on the way to the dealer my windshield got broken and they wanted me to pay for it? They lied about it and when I tried calling the service department, the sales department the store manager they all ignored me...would not answer the phone.(I tried all day to call). I ended up paying safelight to replace my windshield and took the car to Greenbelt Truck and Auto where they said the car did not need an alignment. I have leased 4 cars with these people and this is how they treat me????? I really just could not believe how they treated me. I sold my VW and got a Tesla. I chose one star but believe me they are a zero.

Just wanted to share that I had a great experience with this dealership. We worked with Katherine who was amazing! She was very professional, responsive and provided an excellent customer service. I would definitely recommend them.

From the moment we walked in, we had a very welcoming experience at Volkswagen Bethesda. It was my first time purchasing a car and Ariel went above and beyond with his service and listened attentively to each of our concerns. Even Alex from the finance department answered our questions in detail. My only disappointment was that they didnt have any Tiguans in blue or metallic grey, so we opted for black. Nonetheless, this did not overshadow the great customer service we received!

I bought a new VW Golf that was damaged, unbeknownst to me, right before I drove it off the lot. In an attempt to drill holes with a screwdriver for the license plate, the car was damaged (see photo). Two half holes were attempted before the drill was used. I now have 4 holes on my bumper where there should only be two. Once I removed the temp plates and discovered all these holes on my bumper, I reached out to the folks at Ourisman with my concern, only to be dismissed. I was told this was a common problem with VWs and would not be considered damage, there was nothing they could do. After that initial conversation, our attempts to contact Ourisman Bethesda are now ignored completely. And if not ignored our point of contact, Dante, is “unavailable.” Perhaps a VW dealer should know how to do basic things like install a license plate on the vehicles they sell, apparently thats asking too much.I’m very disappointed in the “service” (if you can even call it that) I received here.

Respectable dealer, but dragged me through the muck for an issue that I had with a pre-owned vehicle that took several months to resolve. I accept the end result (they paid me nothing for the issues), but I do wish we could have gotten to a result sooner.Pleasant to work with when you are buying a car; horrible to work with once you have purchased said car and are having issues.

Juan and the team are really incredible. I left my car at the service center for a bit when I went home to California, and when I came back it was cleaned, fully maintained, and ready for me as soon as I got there. This dealership takes excellent care of their customers, it has been by far the most positive experience Ive had with a dealership and couldnt recommend any place more.

Great place to do business.If you see a car you are interested there, go check it out.I was contacted by Katherine C at Ourisman in response to a good quality used trade-in I inquired about . I found the experience ideal in car shopping where she was there if I had any questions and let the car just sell itself, including taking it out for a drive beyond the stop-stop-stop neighborhood in downtown Bethesda of the dealership. Her and her manager and other members of her team were pleasant and made it to where I wanted to close the sale with them, including staying a little after hours since I made the drive from VA. In my view, they are doing everything right here and in my experience, you will be in good hands.

Sediq Khan and staff made for an easy and seamless purchasing experience

This place stands behind their products. I had a problem with a used car that I bought From them.Without any Hesitation they stood behind the car they sold me and paid for all of the repairs that it needed, No questions asked.Very happy with their customer support and how easy it was to reach them anytime I called. Highly recommend this place because they dont forget about you after you drive out the door like some dealerships Ive dealt with before. Very professional, and you can trust them. I will be coming back here to buy my next car when I need one. See photo of check they sent me immediately.

Hands down they are AMAZING at this dealership, thanks to SHERWAN big shout out to him. Thanks to JUAN for being available with any question or clarification I had...

Had a great experience at this dealership. Samantha is the one who had helped me to get my ideal car. Even though she is quiet new for the company, she is definitely a diligent and professional person to be satisfying to work with. Sam guaranteed us to get a good deal or even I can say the best deal on the Tiguan, and also gave us a lot of hands on information. Her honesty and the positive personality have made this deal happy and successful.

All it took was an internet inquiry and there she was...Kathy Johnson and the rest was history. We couldnt thank her enough for such an amazing and excellent costumer service she provided to us. Though we knew what kind of car we wanted she went up and beyond to make sure we were happy with our purchase. She was very knowledgable, always available, acted swiftly to get us in and out (as we had requested) and she was the main reason we decided to buy the car from VW Bethesda. Thank you Kathy!!

I worked with Samantha and she did a really good job in getting me my car in less than 1hour. The other people I worked with will keep you there and waste your time without coming out straight on what’s the best deal you can get. I’ll chose her any day any time!

Got a 2017 VW Tiguan today! Katherine, my sales associate and Andy, the used car manager did a stellar job.I couldnt be happier with the service, pricing and trust that I got at Ourisman of Bethesda today.I plan to buy the rest of my cars from these great people. Ourisman for life!My son loves this car even more than I do 👍🏼

Very satisfactory with Danny our Dealer, very kind and helpful.

Dante and Zee were great to work with, helping me purchase a 2021 Atlas. Id highly recommend the team at Ourisman VW to anyone who is looking for a good experience buying a new or used vehicle.

I recently had my GTi 2017 in for a couple of warranty fixes which turned out to be a little more complicated than at first appeared, and I was helped at the Service Desk by Juan Umana. Juan was forthright, professional and efficient. More than that, he was genuinely courteous and resourceful in addressing the cars issues and my concerns. As an employer, large business manager and service provider I recognize and appreciate the character of a person who is both knowledgable and customer focused. Hang on to this guy and make sure he tracks and progresses correctly in the Ourisman organization, or you will lose a stellar performer and outstanding credit to your enterprise. Thanks Ourisman and thanks Juan.

I called in and spoke to Kathy Sue about a 2018 Tornado Red Golf R with DSG. I had purchased a 2018 black Golf R from a dealer near me in PA and unfortunately was in an accident in the inclement weather we had on November 15th and the car was totaled. I worked with both Kathy and the finance manager Carme Vitale through this entire sale and they were very understanding and handled my situation professionally and promptly. They let me put a deposit on the vehicle while I worked through the claim process with insurance company. Working with them through the entirety of the sale in the mean time was such a pleasure and breath of fresh air. They quoted me on the OTD price, any accessories, and services over the phone I received a call yesterday from the insurance and headed down to Maryland to pick up the car. All of the framework of the sale had been laid out prior to me even going in the building and it was all what we agreed upon. I cant even begin to explain how satisfied and grateful I am to have worked with these individuals they were beyond professional and courteous throughout every step of this process. I would recommend this dealer if youre looking for a great experience regardless of the car they know what theyre doing and know how to treat their customers. If you get even a fraction of the immaculate customer service and courteousness that I received there you will be very satisfied.

My experience was absolutely amazing. Katherine was the best and was so patient with me. She was great from beginning to end. The best part about it was that she worked hard to get me a great price and trade-in value. Katherine did not hassle me and gave me time to think about my choices. She was not your typical sales person which I loved because it made me trust her and I knew she was looking out for my best interest. I would absolutely purchase another car from this dealership with her as my contact.

Fantastic experience working with sales rep Katherine to purchase my first VW - the 2021 Jetta GLI. Katherine is a fantastic salesperson - particularly if youre looking to avoid the stereotypical car-buying experience. She listens and speaks to you about your considerations and options in an open and straight-forward manner. Id also like to give a shout out to the incredibly friendly and patient financing official, James, who very clearly explained the process and forms. Working with these two was hassle-free and helped me feel comfortable and secure in purchasing my vehicle. Having searched a multiple other dealers, I highly recommend stopping by Ourisman Bethesda!

Purchased a certified pre-owned car from this dealership 10 months ago and still havent had my issues resolved. A very rushed sale including a key fob that wasnt programmed, car being registered in the wrong county, and badly gouged rotors with rear brakes in bad shape. The service department manager and general manager strung me along for months now and just dont seem to care. I would not expect these sorts of issues from a certified pre-owned VW and worse off they have wasted much of my time letting me think that they were going to help.I cant reply to this thread so Im editing. Worth noting that although there are responses here to get in touch with management, Ive been in touch numerous times where Ive been given the runaround and why I decided to write a review.

I have purchased three cars from Andy, Zee and Paul and cannot recommend them highly enough. They are not your typical car dealer/salespeople - they understand your wants and needs and work with you (and in my case, very patiently because we were picky) to find the right car at the right price. Ive never had a car buying experience through a dealer like I have with the Ourisman Volvo/VW team.

Hello Ourisman Volkswagon of Bethesda. I would like to thank Andy Beone, Zee, and the Finance Representative for asssisting me with purchasing a Volvo 2015 S60. I truly appreciate the warm hospitality greeting which I received during my visits. I will glady share my experience with anyone who is currently seeking to purchase a vehicle. Once again, thank you all for leaving such a welcoming impression. I will never forget how everyone shared their way of connecting to me during my visit. Also a special shout out to Danny Dubois at 5415 Butler Road, Bethesda.

I had a great experience here and LOVE my new VW Atlas! Sam was friendly, good at communicating and helped me find the family car within my budget that I was looking for!The whole team here including PAUL, Sam, Dante, Latoya, Ariel and others were so helpful and made the whole process with the test-drive, trade-in, financing, etc. very smooth. I truly recommend them and will definitely come back!!

I brought the car to get roof grab handles replaced and said i would wait for repairs since they said it would take 2 hours. They said they would call me within 30 min with better time estimate. No one called. I called 2 hrs later and no update. 4 hours later, i called again, still no update. After 5 hours i said i wanted to speak to the mechanic fixing the issue and all of a sudden they said the car is ready. I went to the shop and they still had the audacity to ask whether i wanted to wait a bit so they could wash my car. I said no because i had to wait for over 5 hrs. The car was very messy, the springs from the grab handles were on the floor. No one bothered to wipe off the germs or anything. Im only giving 2 stars because the intake process was easy and people were friendly.

I have bought my last three cars from Ourisman Volkswagen of Bethesda and I cant recommend them highly enough. Kathy Johnson was fantastic and measures head and shoulders above the other sales consultants I met with on my most recent vehicle purchase. Believe me when I say that she is the best.Thank you Kathy & the team at Ourisman Volkswagen of Bethesda!

I worked with Katherine, she was amazing. We did a lot of communication through text on what i needed and could afford and she made it happen. I the drove and hour and a half and left with a newer car to me.

Excellent experience all around. Worked with Ernest Bokro, who was very responsive to my questions and provided exceptional service. He was much better to work with than the other salesmen that I had been communicating with at other dealerships.Would definitely come back to lease again in the future.

Glen was great! Great customer service!

On 11/04/2019 I purchased a used 2015 Volkswagen Tiguan from this dealership after searching around for a while. The sales associate that helped me, Kathy Sue Johnson, was absolutely wonderful and very helpful. I had a issue with an interior light that I noticed as soon as I left the dealership, they were very helpful and got me right into service the next week to repair the issue under the dealership warranty. The financial department was also very nice and helpful. Great experience with this dealership, very pleased with the service, the quality of the vehicle, and the overall car buying process. Quick and easy! Will recommend them in the future, and plan to return!

After going to several dealerships Im happy I took the 45 minute drive to Bethesda. Kathy Johnson was very helpful and was able to get me in the Atlas that Ive been looking for! Ill definitely refer anyone I know looking for a new vehicle!

My experience at this dealership was great. I arrived at the dealership around 9:45am to see if I could take advantage of the Labor Day Sale and walked out the door with the keys to the certified used car I desired by 12:30pm. Kathy is a awesome salesperson. I called her before I arrived at the dealership to inquire about a used vehicle. When I arrived, she already had the vehicle ready for me to view and test drive. When I told her I had been approved for financing by a local credit union, she wasnt pushy. She wanted me to apply for financing through their lenders, but she didnt push the issue, and I really appreciate that. I also appreciate how helpful April was. She was efficient and helpful with guiding me through signing documents. Furthermore, this was the most streamlined car buying experience. There werent any hidden fees and Kathy, April, and Josephine made this one of the most pleasant transactions ever!

Katherine C. was the best Sales Consultant. Great customer service and very professionally.Also the dealership looks amazing.

My wife and I worked with Kathy Sue Johnson and bought a pre-owned 2017 Honda Pilot. Kathy and the Ourisman team were fantastic with catering to our needs with having our 8 month old baby girl with us during our buying experience. Kathy had the car waiting for us with a sign in the windshield welcoming us for the test drive. Great experience and very professional staff!

Ariel was very helpful and made the whole experience of purchasing a car simple and straightforward. Would definitely recommend.

I normally don’t do these reviews but Kathy Sue Johnson is an exceptional sales consultant. I haven’t owned a car for over 5yrs reluctant to get one but Kathy was steadfast to help me through this process. She came and picked me up from home. Oh what great customer service exhibited thank you Kathy!

Service was great and the best person to see her name is samantha at ourisman volkswagon and volvo of bethesda md

This had been the best dealer experience my husband and I have ever had, from start to finish. Our salesman Sam was wonderful. Very responsive, straight forward and not pushy. We had started with another Volkswagen dealer but started to feel really uncomfortable with their sales tactics. I contacted Volkswagen of Bethesda and Sam responded. He was able to get us the price we wanted on the exact car we wanted. We met with LaToya for financing and she was also wonderful. She was very patient with us and explained everything very well. We were able to be in and out of there in record time with no stress. We felt very welcomed by the whole staff. We have to go back to the service department to have them fix some slight cosmetic things. Scheduling was easy, and the person I spoke to was also very pleasant. Bethesda was a little bit further for us to drive, but it was well worth the trip. I am very happy we purchased our Atlas from Ourisman Volkswagen of Bethesda! Thanks Sam!

We agreed to a price below listing. This was after they once made us an offer below listing, and we talked them down further. We were emailed the quote with the final price, we said yes, that we already had the financing set up. They said they would UPS Next Day Air us the paperwork since we lived so far away and had agreed to pay the shipping to us (they once tried to double the shipping on us, too). We waited 3 days. During the entire time we were waiting for the paperwork, we kept calling and asking where the paperwork was. Eventually, we were informed by them that they could not sell us the vehicle at the price we agreed to and had the emailed quote showing final price for. They had our number the entire time. They could have called us as soon as they realized this, but they chose not to. It was either pay the listed price or no deal. We walked away. They also became irritated with us when we expressed frustration (we never yelled or became irate on the phone with them, and no profanity was ever used). That’s how they treat guaranteed customers. They jerked us around on the shipping and jerked us around the price.

Kathy was really helpful in making sure I got the perfect car for me and made buying my first car easy. Couldnt be happier!

I had a great experience with Kathy Sue Johnson. I knew what I wanted and didn’t have a lot of time. She was able to get me all the information I needed and get me in and out in record time.

THIS IS AN UPDATED TO MY 2016 POST OF 5 STARSVolkwagen has robbed me of my faith in the durability and quality of its product! I purchased a Tiguan in August 2016 SEL with leather interior and was pleased with it-even paid extra $3,000 for an extended warranty via Fidelity. To date, I only have 28,00 miles on it, but odd the left side of the drivers seat began to crack/peel. For almost two weeks now I have been going back and forth trying to get Volkswagen or Fidelity to cover the cost to no avail-both told me the cost of repair would not be covered-Sadly, I even contacted Ourisman who never even responded to my complaint-my suggestion: Dont buy a Volkswagen or purchase from this dealer. I love my vehicle, but if I had to do it over again, I would have NEVER bought from this location nor a Volkswagen, the Nissan or Rav 4 I had in mind would have given me better results-I know folks with almost 100,000 miles on cars, much older than mine, but dont have peeling seats.. I must add, this does not reflect the wonderful Service Reps at the Ourisman Service Center in Bethesda-they are wonderful! Bummer they dont MAKE THE DECISIONS, I would probably would get a better response from them as they seem to care more about me as a customer than Volkswagen or Ourisman. VERY DISAPPOINTING-I gave this location good reviews back in 2016f, but now I see differently.

I recently bought my first car here and I had the greatest experience! Andre was the first to greet us and was super friendly. He was very profesional and overall very patient with my parents and me. He made my experience on buying my first car very easy and smooth. The financial manager was very patient and explain everything on each paperwork I was signing which I appreciated. I would definitely come back here to buy my next car.

Kathy Johnson was Very Helpful on me getting The Volkswagen Golf, she is Very Courteous and Professional, I will recommend her to anyone looking to buy there next car, Thank You So Much Mrs Johnson.

Complete lack of professionalism. No attention to detail and no follow up. They missed my car pick up twice. First the incorrect date, second they went to the wrong address. This after multiple telephone call follow ups.I called the manager to complain, got voice mail, left a message and never received a call back.

I worked with Katherine at Ourisman volkswagen. She was extremely helpful and offered me the most competitive price I could find on an alltrack. Couldnt have asked for a better sales person to work with!

Worked w Zee on the deal and April in the business office. Both were great and I highly recommend working with them both. Easiest and fastest car buying experience ever.

Awesome experience with the purchase of the new 2019 Atlas. I highly recommend contacting Bill at the dealership for a great deal and professionally staff. It was worth the drive from North Carolina to Maryland to get this vehicle.

My fiance and I had a great experience purchasing a 2018 Certified Pre-Owned Tiguan SEL here! We worked with Andre Niava, and he was kind, helpful and attentive throughout the whole process.We were considering a few different Tiguans, and Andre allowed us to spend a significant amount of time test driving and playing around with the different options. He was always gracious, and never pushed us to rush to make a decision. Once we decided on the vehicle we wanted, Andre was helpful answering all our questions and getting the paperwork squared away very quickly. As a first-time car buyer, the financing team was also super patient with me, and took the time to explain everything thoroughly.Overall, this was such a painless experience, which I know isnt the norm for car shopping, let alone car shopping during a pandemic! Huge thanks to Andre and the team for everything.

Just bought my 2019 Atlas. This dealership is very great, no headaches and stress. I suggest to find Ernest Bokro to get the best accommodation and will give you the best car purchasing experience

My husband and I purchased our new vehicle from this location. What I loved about it most was the customer service. Every person we came into contact with was extremely warm, welcoming and happy to assist us. Our sales person, Sean Dadgar, was wonderful. Purchasing a car from him was truly a pleasurable experience. He was honest, took the time to ensure all of our needs were met, and made sure we got the best deal possible. He even stayed 45min past closing, on New Year’s Eve, to make sure we thoroughly understood all of the features. We would definitely buy a car from Sean again!

Just got my second car from here and this was the best experience! Kathy was amazing and answered all my questions without that pushy car salesman vibe. The rest of the staff, Eddie and Deb were awesome helping with the behind the scene stuff also!! I love my new car !!

Kathy Sue was amazing! She was extremely patient and helpful with my car buying experience.

Andre was excellent and informative when helping me decide on the best vehicle for my needs. No up-sell (which I hate and would have walked out like I did across the street) and no low balling on features that he was sure I might need for my driving needs. Just straight business and a want for me to be pleased. To be honest, I wasnt fully sold on the Volvo until he brought good customer service and a quick and easy sales process to the table (bye Benz). We closed the sale in record time because he knew I was both impatient and in a hurry. He got me the important facts on the car and voila!!! Im back to work in my shiny new Volvo S60 Sport. Thanks buddy. You made my day.

Very professional in their job. Especially Kathy the sales lady that was helping us out.

Very nice straight forward people.I told Kathy and Mr Reason I just wanted to see pricing info, and both were super accommodating. Thank you both

Ariel was really great at showing us our Golf Alltrack. He had a charming personality and made our car buying experience comfortable and relaxed. The buying process was short and painless. Overall, I am glad we chose to buy our Volkswagen here.

I talked with a salesman for 3-4 days in regards to a Jeep Wrangler.. I was preapproved through their lenders but wanted to use my credit union.. I go and get a new loan and as IoI am on the way he texted me and said it sold a few minutes ago...He knew I was coming, I called 1 hour before leaving and told him I was going to get the money and I would be on the way. Terrible business and greed.

I worked with Arial who offered outstanding service and helped me get the car I wanted and at the price I wanted.You can shop around to get an accurate idea about the market price of your choice, and come here to see if you can get the deal you want. Very courteous and willing, meticulous to your needs.Ill shop again without a doubt.

I highly recommend Ourisman Volvo of Bethesda and specifically, Salesman Derrick Reason. I was focused on staying within a certain budget for my purchase and Derrick was extremely respectful of that. He worked tirelessly in providing an excellent deal for me in purchasing a Volvo S60.

As an out of state buyer I was a bit skeptical at first because I was so far away, but from first contact with Robert Rodriguez I was rest assured that things would go smoothly. Very reasonable and accommodating. Answered all of my questions and calls within minutes, and facilitated the sale like a true professional. This is car buying experience is on top of my list for best service/efficiency I have ever dealt with. April Gfeller was concise and to the point when it came time to deal with financing and crunching numbers. Shipping my car out of state was a quick and painless process, Robert and Samson Tibebe handled the paperwork and process like champs! If you have a choice, I highly recommend these employees to work with you as they are exceptional. Would give more stars if I could!Highly recommended, my experience was absolutely stellar!

Worked with Derrick Reason. Great guy, great service.Their cars are positioned in another location as the area is congested (less than a few minutes drive and makes for an easy test drive situation), and Derrick took me over as many times as necessary when I wanted to take a look at different cars. He offered his assistance in any way that he could setting up the vehicle, knew the information to any question I had asked, and made the process painless all around. Again, great guy, great service.

My family and I have owned and worked with VW service for over 30 years. This has been the worst car experience since I purchased last year and this service appointment was the worst I?ve ever had. Brought in for regular scheduled 2 year maintenance (or 1 year by my purchase date). Scheduled appt online on confusing appointment site that does not clearly show where to request a loner. I mentioned this at drop off and could see the associate was impatient and had no time to explain where to correct that for a future visit. Upon appt and dropoff, i stated my horn does not work when the temperature outside is below 30 degrees. Although I have video evidence of this occurrence, the associate, youness I believe, chose to tell me it worked and couldn?t do anything about it. I picked up my car in the afternoon via dealership provided Lyft, which is inconvenient in itself when I need access to a federal campus where non employees can?t enter. Arriving back at the service center, Younus, still visibly impatient, knowing I was unhappy with the results, couldnt even give me any possible scenarios as to why my horn might be having this issue. Another associate overheard and mentioned that the 2018 model tiguans are known to have horn issues, and when I tried to confirm this with Younus, he was more upset to hear his colleague expose that information. I was given receipt of services where a note stated, not verbatim, ?horn is working as expected?. I refused to sign off on this and asked to have the notes updated to include that although a customer video shows the evidence, no issue was found. That was a fake ?need to ask my supervisor and wait til monday? ordeal, that he eventually receded and updated on his own after a few minutes. Meanwhile, he was calling frantically to get my car to the front as I waited for over 15 minutes for it to pull up. And when it finally arrived, the stench that came from inside of my car, after a clearly sloppy car wash job, was that of a dirty wet sock that wiped down my interior. Only to put more salt on the wound. I wanted to let that go so bad but it almost felt intentional and at that point Younus tried to correct the situation with offering lysol to soften the stench. He then said he would call me on monday to see what else he could do. Never received a call until wednesday and I couldnt answer at the time but caught the voicemail. ?Come in so we can have another look at the horn?. No thanks, burn me once but won?t let it happen again. Again, this car has also been terrible since the actual sales process in Bethesda from the beginning and I?m highly considering turning it in for an entirely new make and model. Only bad luck seems to follow. Customer lost.

Our experience with Ourisman was very positive- Kathy, Manager Andy and the finance team made us feel comfortable and happy with our decision.

Just bought my first car here, a 2010 Honda Accord with only 68.5k miles that I found while searching online. Drove an hour one way to come see the car, and this dealership did not disappoint! I did my own research on the car before buying. Sam was very nice and Latoya was very helpful and outgoing. They helped make my first car purchase a breeze, I didnt feel pressured at all. I also got a great deal because of some scrapes and scratches that I did not see online, and the brakes need to be serviced, plus Im in college and have a super tight budget. If it wasnt an hour away from home, I would definitely come back for my next car! Thank you guys for the easy and friendly car buying process!

I purchased a 2016 Volvo XC90 from Ourisman Volvo of Bethesda; I worked with Stefan St. John of their sales team. The sales experience was very good, Stefan was very courteous and knowledgeable, as was the rest of the team. The process was very simple, and we appreciated their willingness to communicate by email frequently. The briefing on the vehicle was thorough. Wed recommend two areas for further improvement: managing expectations on delivery and the time at the dealership to complete the transaction. Regarding expectations, several delivery dates were promised and ultimately had to be slipped. This is understandable considering the demand for the vehicle, but it would be best to not be too optimistic on delivery dates if theyre in doubt. Regarding transaction time, we were a bit surprised that it took over 3 hours considering the fact that we were not financing the purchase. In summary, wed have no problem recommending Stefan and Ourisman to others.

Bunch of straight shooters. Knowledgeable with a diverse range of vehicles. Its best to schedule an appointment as inventory is kept off site. The service department is located about five minutes away. Ask for Aaron.

I was asked for a google review no less than 5 times in my visit. I got a great car - the car I wanted at a reasonable price, but the salesman was more concerned with a great google review than providing me a car in great condition, and it required several weeks to have the car brought up to the condition I was told I was buying. If you care to read dealership reviews, here’s probably the notes you’d like to be aware of:The salesman was nice and picked me up at the metro when I asked.I bought a certified used car and the dealership published very reasonable prices online, seemed to deal with people equally (vs the other dealership I went to added to the price based on my profession).It takes a long time. I was the only one in the dealership on a quiet Wednesday morning and it took 3 hours to do the paperwork. The car was already picked out from a previous visit, cleaned, gassed up, and supposedly inspected (we’ll come back to this) but the paperwork process took 3 hours.They use this delay to try to upsell paint coating and undercarriage cover and leather treatments that are “so important” they only give you a couple of pictures and a lifetime guarantee to explain. When you say thanks but no thanks, they wait 30 minutes and then come back and offer one more time because “they could tell you really wanted it.”I had a quote including a long extended warranty and wanted to discuss a shorter warranty option... I was not allowed to until sale of the car was signed. If you don’t like to negotiate with car dealerships this might not be a big deal to you but I definitely missed out on a couple hundred dollars by letting them finalize the price before the warranty discussion was had.They use electronic documents and they don’t give you print outs, so until you go home and load up the USB drive, it’s hard to know what you signed. They also push you to sign papers before important information is included on those papers (like the price!)Back to that “inspection”... I got in the car to drive away and the navigation system did not work. I went back inside and got the salesman and of course he was surprised. So 5 minutes into ownership, I already have to deal with a warranty issue. This is a big deal to me because I bought a certified car... supposedly it was inspected and make sure everything works! They are helping resolve this, but I have been asked for yet another review (and asked to say I’m completely satisfied) before this is fixed!I also got home and removed the paper floor cover only to find a hole in the rubber floor mat that comes in the car. I understand I bought a used car but that explains why they didn’t remove the paper floor cover for me; they wanted to keep that hidden until it was sold.UPDATEI waited a month to post this review so that I could update you. I havent had any other issues with the car, I do very much love the car and the stars should not be considered a rating of my car, but it took over 3 weeks and 2 trips back to the service shop (separate from the dealership) to get the navigation fixed.They offered me a loaner car while they fixed it, but the loaner car was not allowed to leave the DC area and my pet (a non-shedding dog) was not allowed in the car, so it was impractical for me to have over a weekend.The service shop did fix it but there was quite a bit of confusion and ultimately they explained to me that the salesmen likely caused this problem, he agreed they knew about it before they sold it to me, and shouldve taken it to the service shop rather than trying to fix it themselves. The salesmen are quote: good at selling but they shouldnt be working on the cars, thats why you have this issue.So after 3 weeks and some very uncomfortable conversations with the salesmen and the servicemen, I have the car I want and Im happy to say it works properly so far, thank goodness I got that extended warranty.

I am very pleased with the level of service which I received from Ourisman of Bethesda. Paul T. made me feel welcome from the moment I walked in. Derrick R. managed to get me in a brand new automobile which, was no small feat! I would recommend any of my friends to visit!

Awful experience. Tried to come here to buy an egolf on a $10K VW promotion and it was pulling teeth to get them to honor it. Predatory tactic of attempting to charge destination fee twice. Refused pricing/discount/incentive/rebate transparency and never did agree to remove the double destination fee. Would never interact with Ourisman ever again.

Had a great experience purchasing a car through ourisman of Bethesda. Samson helped us choose the perfect car for us.