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State Street Hardware
614 N State St, Big Rapids, MI 49307, United States
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State Street Hardware
Comments
Pa
Review №1

Need nuts & bolts. This is Superior to Big stores

Al
Review №2

Prices are going up like everywhere but great service. Very helpful. Highly recommend for help, service and advice.

Bi
Review №3

Very knowledgeable staff and a lot of parts on hand. However a 3% fee on all card transactions is very steep. Other businesses are able to survive with a $5 minimum or 50 cent flat fee. I just paid almost $8 in debit card fees on a $278 purchase. Thats just not necessary

An
Review №4

Is great friendly service almost always have what you need

US
Review №5

Bought an Ariens zero turn mower from here. Ernie and Trent were very helpful and I got a good price on a great machine. Definitely put this place on your list of small engine sales.

Ji
Review №6

These guys are amazing and helpful and give great advice to a girl who is just starting to use a chainsaw. they gave me some great tips on how to stay safe, recommended a helmet for protection and gave great reasons why that would be a good idea for a newbie! 5 stars!! I love to shop local and these guys will always get my business!

ce
Review №7

An awesome experience with well knowledgeable staff makes a great experience even better than

He
Review №8

Bad service and felt ignored when asking about a chainsaw repair. Definitely going to find better service than here

Do
Review №9

The owner lied to me three times about when my items would be done. They had them for almost two months and never called me once and then tried to change me a fee. Never will go back again. They still have my saw and trimmer. What a RIP off.

Ki
Review №10

Didnt have what I needed they dont sell the items you would normally find in a hardware store

Jo
Review №11

Knowledgeable and friendly people. Great products.

Ra
Review №12

Great experience. My new hardware store!

Do
Review №13

Ernie and his employees are always helpful and courteous

Ja
Review №14

Best place for small engine need

Mi
Review №15

Home town treasure of knowledge. Keys made are perfect

J
Review №16

Such a nice man behind the counter. He was very busy but so polite to everyone. It was a joy to go in there.

Le
Review №17

Is still a great hardware

Ja
Review №18

IT IS A GOOD PLACE TO GET THE TOOLS THAT YOU NEED TO GET THE JOB DONE

Jo
Review №19

Trent, Ernie, and the crew will take care of your needs.

Sc
Review №20

Very helpful staff. Erie is the man. Trent hooked me up with my new Gravely mower and set me up for after hours pick up.

No
Review №21

Very friendly and knowledgeable

Lo
Review №22

They had unique things I needed!

Ja
Review №23

Great place for all your hardware needs, best place in town for key copies.

Ry
Review №24

None better! Ernie, Trevor, and Keith are servants to the customer. They will take the time you need to feel comfortable with your knowledge and purchase. Respectful, knowledgeable, communication and commitment to do what is right, even if that means turning me away from an $1800 sale because of my disabilities from my service. State Street is looking to create long to customers who eventually become family and not a short term $ buck. Will not go anywhere else for my hardware needs or repair!

An
Review №25

I love hardware stores and this one is no exception. I needed 2 keys made and the gentleman made one and had me try it before making another.(smart). It didnt work so he filed off the rough edges and we were in business. He made another and I was off to the races, so to speak. The store itself is an old building with lots of character and lots of hardware to find.

Mi
Review №26

Dropped off a Gravely that was under warranty because blades wouldn’t engage. Never heard a word form the store for 2 weeks. Went to check on it and he’s charging me $150 for a drive belt ($90 for the belt and $60 labor). No heads up. No calls. No nothing. Just a “that’ll be $149”. To add insult to injury, the bushings that are a warranty item haven’t been changed and are on backorder.Now Belts may not be a warranty part but I got the belt back and other than a couple scuffs there was nothing WRONG WITH IT. . It could of been put back on.When I said I should of been called before they did this the grumpy owner said “well then you should of diagnosed it yourself! It’s a tough situation because I would still have pay the mechanics wages and taxes”.Last time I checked that’s why you buy and expensive mower with a warranty so you don’t have to work on it yourself except routine maintenance.Ive spent my last dollar there. Will be selling this and getting a Spartan from burnips.

Ry
Review №27

Wow! What a makeover and I Love to hate it because of the old hardware store feel. But it was needed and looks great! The guys at State Street Hardware are beyond expectation. Zach, Trent, Keith and Ernie are integrity, knowledge and wisdom rapped in a team of service providers.

Te
Review №28

You could not ask for a better hardware store in engine repair

Ja
Review №29

Very good people! A lot of product knowledge. Excellent service!. Jim actual customer

Ma
Review №30

I just had the best experience at State Street Hardware. I was sent over there from Lowes because I wanted a car key duplicated and Lowes couldnt find a match. I found this little hardware store, and the guys working there are SO helpful and kind! They were able to make the key I needed, and when I went out to make sure the key worked alright, the other gentleman working noticed my headlight was out. Without hesitation, he got me a bulb and replaced it for me before I could even ask any questions. It was so nice to see nice people still exist! Highly recommend this place!

Ti
Review №31

Very helpful and friendly

Ro
Review №32

Its in the great town of sparta

An
Review №33

Great service and a friendly smile.

Ma
Review №34

A good local hardware store. Fixes screen doors.

Ms
Review №35

I will never use this place again. Call backs are not and trust isnt there strong point. I dont know how any business can stay in business

Cu
Review №36

Giood quality service Ernie is great

La
Review №37

Excellent help in finding a specialty fastener to meet my need. He was very kind and curious! Thank you😊 Larry Barden

Cr
Review №38

Awesome and very helpful staff.

Of
Review №39

Nothing bad to say, Local nice people. Go gere for my odds and ends.

Ja
Review №40

Great place to shop.... great small shop service that is hard to come by these days

Br
Review №41

Awesome hometown hardware store! Ernie is a Great guy that knows his business!

Ka
Review №42

Very accommodating good people

Da
Review №43

Less hardware now, but big on anything with a small engine. I had a mixup on keys they made for me, and they cheerfully refunded my money.

Ga
Review №44

I looked up local dealers that dealt with Ariens lawn mowers. This place was listed. Last week I went in bounced some ideas about what to troubleshoot on my Ariens lawn mower. One of the staff members was knowledgeable in what to look for. I came back the following week. Wanting to pick up aa ignition switch for the lawn mower brought model and serial number in that was stamped on the lawn mower. Was waited by a different staff personal and got the runaround. No help at all. I can order the part online with the model and serial number. But needed the part asap. Had to go elsewhere. Very dissatisfied.

To
Review №45

Great place. Very helpful staff.

me
Review №46

Good service they had the parts I needed in stock.

K
Review №47

Always Informative and Friendly. A great Hardware store. ☺️

Je
Review №48

Nice place they have a lot of stuff to get the job done

Wa
Review №49

A great service oriented hardware store.

Wa
Review №50

Very experienced home town service.

Te
Review №51

They were very helpful at fixing my problem.

Bi
Review №52

Fantastic service. Very friendly and knowledgeable.

C
Review №53

Great service, always helpful.

Jo
Review №54

Needed parts for my husky saw. They had em good price

Le
Review №55

Good place to do local business.

Li
Review №56

Went to get a key made, fast friendly service

Br
Review №57

Has the hard to find & fair prices to boot!

Be
Review №58

Been there for ever, and they try to help.

St
Review №59

Very good fast service

La
Review №60

Always have what you want.

C
Review №61

Got the riding mower deck drive belt I needed 👍😎

Jo
Review №62

Wow!! A complete nut and bolt selection at a small family owned hardware!

Da
Review №63

Always a great place to shop !!

Ka
Review №64

Earnies the best!

An
Review №65

Good prices and friendly

Ja
Review №66

Nice people

Fr
Review №67

They had a specific metric bolt that I was looking for to fix my bike, and they even tightened the bolt into my bike for me.

Da
Review №68

They ordered what I need.

Ja
Review №69

Very helpful

Ja
Review №70

Always has what you need

Sa
Review №71

Love this place!

bi
Review №72

Bought a 0 turn

Jo
Review №73

Helpful staff

Ad
Review №74

If they dont have it you probability dont need it

Ma
Review №75

Good place

Pa
Review №76

Old time hardware!

Information
3 Photos
76 Comments
4.6 Rating
  • Address:614 N State St, Big Rapids, MI 49307, United States
  • Site:http://statestreethardware.com/
  • Phone:+1 231-796-8122
Categories
  • Hardware store
  • Lawn mower store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–12PM
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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