Top notch experience. Mercury helped in a timely, attentive and professional manner. I mean, he texted me updates as he jumped through the hoops with financials, and was an excellent source to answer all of my questions. Cant beat that kind of service. Writing this three months after the purchase and I couldnt be more pleased with my experience with Mercury and Mini.

We recently moved to the Nashville area and visited the Mini location for the first time. We were greeted by a very friendly and attentive attendant. The service was top notch and timely. The experience was the best that we could have hoped for, we were even given a welcome present at the end of the service appointment, welcoming us to the area.

What a joy Debbie has been as my representative in the maintenance of my vehicle. 60K MIni miles together and I trust her and her recommendations. It was a good decision to choose Mini of Nashville. The work completed has been excellent and was NOT overpriced as most believe a dealership might be . My experience has been positive all around. I highly recommend Mini of Nashville. Ask for Debbie!

My HT has been to 6 different dealers around the country and I can tell you without a doubt Nashville is THE BEST! I worked with Debbie Burdett and she is awesome. Thank you, and see you for my next service/repair.

I just recently bought a new to me MINI John Cooper Works from Florida. Ive only had it for about 6 weeks and the battery went bad. I did a bunch of a research on buying a new one and my head was about to explode with all the posts, questions, and issues particularly because my model requires a reprogram with a new battery. Not to mention the batteries are really expensive. So I called the MINI/BMW Dealership to see if it was covered under warranty. I was transferred to Debbie. She was super helpful and very friendly. She worked with my schedule to get me in.A couple of days later I brought it in and Debbie and the technicians there got me taken care of promptly. They if checked to see if there were any other issues as they thought they heard a popping sound.. turns out they did, but it was my exhaust!I was out of there in about 2 hours. Very friendly service and helpful people!

Debbie was wonderful and she was able to get us in and taken care of in great time. Enjoyed the shuttle service so we were able to get things done while we waited. Very impressed with how my appointment went with Mini.

Best place to get a new or used vehicle. The husband and I didn’t have any credit. It was looking like we weren’t going to be able to get a newer vehicle but these wonderful people worked with us and put us in one. We were very satisfied with the services we received and the nice people that helped. Would recommend this lot to anyone. Thank you Mini of Nashville!

Excellent customer service and could not be happier with my new Mini SE! Mercury was so helpful - kept me posted with timely updates and was always available to answer questions. Great experience all around!

Love my Mini Cooper Clubman! So fun to drive. The service was impeccable, right down to the finance dept. They take their time in offering what you want and need. The service department is also great to work with, will be adding those British flags later to my mirrors! Definitely recommend this place if your in the market for a MINI Cooper.

Deb always provides 5 star service from start to finish. She is a shining example of good customer service. She always follows up with me and text me updates to be sure I understand what my status is on my mini cooper. She always goes the extra mile to be sure my car is in top shape including any cosmetic issues that need to be addressed.

Had a wonderful experience during my time at Mini of Nashville. The best part was driving off in my brand new Mini. They took plenty of time with me and helped me learn most of the features and gadgets which was fantastic.

Mini of Nashville made buying my new Mini Cooper 4 Door a pleasure! I would recommend them to anyone. Shawn helped us find our car and did everything to make the sale go smoothly.

I love this place! Its a big empty building that I got to do a full inventory of - but if you are looking to buy a new car, head next door where Mini is a corner of the BMW store.

I love the service department at MINi! Debbie is the best - very knowledgeable, helpful and friendly. The work done there is excellent (but even better because my MINI rarely needs any service besides regular maintenance:)

Rob Ray of Mini of Nashville is terrific! He made the entire process of finding the perfect car for me so easy. I have driven a Mini Cooper for 11 years and am committed to the brand. I would never own anything else.Rob and the Nashville team are wonderful. Easy purchase process. They even delivered my car the next day...a Sunday....before a massive ice storm hit the area. On another key point, the service department is great. Debbie is a super customer rep for service and the team knows their stuff!

We had a great experience. Sales people are not pushy and they got me my dream car within my budget! We have also worked with the service department in the past and they go above and beyond to help get you back on the road. Highly recommended!

Mini of Nashville made my first solo car shopping experience very easy and stress free. From the initial phone call to set up an appointment for a test drive to driving away in my new to me Mini Cooper everyone I dealt with there was nice. My sales person Rob was a joy to work with. I would recommend him to anyone. Very personable and a delight to talk with. My experience with the finance department was just as enjoyable. I dont think I have ever said that about dealings with a finance department anywhere else.Even though I was purchasing a pre-owned Mini I was not made to feel like I was any different than someone buying a new car. I have never felt so at ease car shopping in my nearly fifty years on this planet.I would highly recommend Mini of Nashville to anyone and everyone. Thanks to all for making what could have been a very stressful time one of ease and dare I say enjoyment.

MINI of Nashville is the best! The service department always takes such good care of my MINI. Thank you Debbie and the rest of the staff for top notch service!!

Top drawer service department. All employees are courteous and knowledgeable

I went to MINI Of Nashville to pick up a part for my 2007 MINI Cooper hardtop and as soon as I walked in the door I was greeted by Mercury. In the past 2 trips Ive made to MINI Of Nashville Ive been greeted by Mercury and hes always been very welcoming. I told him I was there to pick up a part and was unsure of where the parts counter was located since they had done some remodeling since my last visit. Mercury came out from behind his desk to walk me in the right direction. Now.... I have to say I was not in the market for a car, but ended up walking past the 2021 MINI Cooper 1499GT on the show room floor and was blown AWAY! I knew right away that I had to have it. Mercury assisted me with my trade in formation and requested the proper images to send in order to get my appraisal for my trade and it was a done deal from there. I got exactly what I expected for my low miles 2017 Jeep Renegade Altitude and Mercury also made me a great deal on the 1499GT. I ABSOLUTELY LOVE my new car and MINI Of Nashville stream lined the process, and Mercury was absolutely SPECTACULAR! If Im ever in the market for another MINI, I will not go to anyone else. The finance manager, I didnt deal with him for as long so please forgive me and my memory isnt what it used to be, but he hit it out of the park, and was able to get the wheel insurance within our payment price we had been looking for. Ive never had a car purchase go so smoothly. If your in the market, whether it be a new or pre owned MINI or even a pre-owned car in general, this is the place to go!

Had the best experience ever buying a car. Mercury worked with my wife and I on our Mini Cooper JCW purchase. Could not have been easier, took less than an hour from walk-in to driving off in our new car.

They always do a great job.Thanks, Henry love

Debbie in service was a great help. knowledgeable, professional and made my experience with mini great.

These people do not care about customers. They are horrible. After waiting two weeks on a call back from parts and several attempts to reach them with no success I ask for the manager here and was told by Brooke that she would have them call me. A week passes no call back. I call back again Brooke answers promises me they will fall me back. A month later nothing. Way to keep customers.

My salesman was very knowledgeable about minis and very helpful in making my decision. Everyone worked overtime to make sure I got into the mini that I wanted and didn’t blink an eye about staying hours past closing. My salesman even stayed that late to make sure we understood everything about the mini before we left! I have visited another mini dealership and this one was extremely better. They are the reason I left with a 2021 Mini! Very personable treatment. Oh and the mini parts Dept was helpful and friendly and gave a military discount which i thought was awesome! Also USAA gives a $500 credit to shop with them too! ⭐️⭐️⭐️⭐️⭐️

As a new MINI owner, I was very impressed with the service department here, and our service representative Debbie was fabulous. She was very thorough and the service department was very meticulous and took their time making sure all issues were addressed and/or resolved

Mercury was great to work with during the purchase and trade. He was very easy to work with- flexible during a remote negotiation process and respectful of the need to ensure social distancing for our family when being present at the dealership was necessary. He was very honest, straightforward, and responsive throughout the process. The finance department was also great - no pushiness at all. And we LOVE our new Mini.

Debbie always welcome and takes care of my mini cooper baby. Very stratified with their customer service.

I had passively looked at cars for several months online before finding the exact one I wanted. Mercury, Sean, Omar, and the whole team all made the process extremely simple and quick and I was able to drive off in about an hour and a half. The new setup next door with the BMW folks looked great, really couldnt have been happier. Thanks guys!

MINI of Nashville continues its unbroken record of exceptional service for this still, ever-satisfied customer. Debbie Burdett and the service techs are fabulous. Satisfied motorin.

Ive never had an experience quite like this one. From the moment Debbie greeted me, she treated me like a family member that happened to work for the company that makes my car and was going to do me a favor and treat me like an insider. I left feeling thoroughly cared for. Amazing. Not just the best car repair service Ive experienced, but one of the top service experiences Ive ever had, all up. Highly recommended. If you have a local Mini dealer, you might yet consider driving farther to see these folks.

Bmw/mini Brentwood excellent customer service directions followed correctly

Last night I hit a pothole and popped a tire, came in this morning because Monday’s are my only day off through the week and Debbie got me taking Care of.I would recommend Debbie and Mini Of Nashville for you next service.

I am not impressed with this company. I called multiple times, my wife has called multiple times and both of us were hung up on repeatedly. For 24 hours I tried working with the sales department trying to arrange a deal and they dragged their feet. They had no information available and they took their time getting information to us. It was a terrible and very unprofessional experience. I do not recommend this dealer to any armed service member.

I dont normally leave reviews. But Deb and her crew at the service department were beyond outstanding. Highly recommend them to anyone!

My service advisor was personable and very helpful. She listened to my concerns regarding my vehicle and suggested a plan of action that suited the situation. Service was completed in a relatively short amount of time.

Debbie Burdett was fantastic having a repair completed in a very timely manner. Thanks to the whole service department for great service.

Mini of Nashville was amazing with my Subaru. They service Minis and other cars. Debbie is one of the best service advisors I have ever had. She is honest and truly goes above and beyond with her customers. I will take all my cars to her!

Took my car in for a diagnostic after the Check Engine Light came on a couple of times while driving across country visiting family. They went out of their way to get the needed part in same day rather than to have me drive back the next day for the repair. An hour later I was on my way. Excellent service.

My min was serviced at BMW Coolsprings/ Mini of Nashville and they did an excellent job of keeping me informed with what needed to be done and the price. The female salesperson that helped me in the service center was great. I meant to do this that day so I would not forget her name! They also washed it when it was done and gave me a loaner. Very happy with the quality of service.

Worth the drive to this location. The sales and finance team helped order and get me in the exact Mini I wanted.Great customer service from Shawn, Chris, and Omar. They helped work through the order process during COVID and factory shutdown. Couldnt be happier.

Mercury was the face of Mini during our experience. Cody was very helpful and both made our visit. We were made to feel like family. We felt safe during these times and grabbed a beautiful and reasonably priced used Mini. I’ll be a future customer next time when I buy a new car, just ask for Mercury! Michael in parts was first class too!!

We took our Mini in for service today. What a wonderful experience we had, our expectations were exceeded. Thank you for your help.

Love Mini Service team. They always take care of me and my baby (the mini). Debbie is amazing!!! Thanks so much.

Debbie was awesome! She was professional and so nice! She went over everything I needed and worked with me. She even went the extra mile to make sure I got a loaner so I didn’t have to wait with my 3 month old. Thank you so much!

Ive never had a good experience with MIN of Nashville and will never purchase from them again. I have had instances where Im prompted by them to come in for service and they just made a mistake and I did not need service at all. They are horrible communicators, never seem to tell me the full story of what is going on, and are way overpriced. Do not recommend

Great customer service and facility. Worked hard to get the right car for the right deal.

Most of my experience was done online. It was a very smooth transaction. Mercury was very helpful and was able to find the right mini for me. Chris in finance was wonderful as well. Both answered all of my questions and kept in touch throughout the whole process. Both were excellent and geniuly cared.

I came in from out of town and was sort of nervous. I had just been in a pretty bad wreck & had to look for a new car in a short amount of time. I’ve had a couple minis before & I knew I wanted another one! (Because once you get one you’re hooked!) Everyone from customer service, sales, and the finance department were wonderful. From my first phone call and the first time I walked into the door, I was greeted with smiles and upbeat personalities. The motoring advisor Colt Hall was wonderful. He was very knowledgeable, sat down and explained work done on the car before we even test drove it, went over the car fax, and safety features of the car. He also notified me when enterprise came to pick up the rental car I left there after I bought my new Mini!! He wasn’t a pushy salesman, instead, he let the car speak for itself during the test drive..and I knew I had to have it! Everyone offered me a beverage or snack. I felt very welcomed & will be coming back to do business when I’m in town. Thank you!!!

In the past, I’ve driven to Mini of Nashville & was given a Mini loaner. Which is perfectly fine, but this time I tried & Absolutely loved the valet service they offer! I just didn’t have time to kill over in that part of town. So they drove to me, 24 miles away to get my car for service & returned it the same day!

Awesome Experience.........not rushed.....not pushy......Shawn Harris was a true professional and Jeff P in financing made this process as cool as the car we got!

We had a delightful experience. Shawn was extremely knowledgeable and yet, just gave us the vital information and not an overload! Our brains could only handle so much and he knew the right amount of info to feed us along the way.Also - I REALLY appreciate how they did not pressure us to buy all the extended warranties and what not when we set down to sign. That was so pleasant! Thank you!We love the mini - it is so comfortable and fun to drive. And fast!!Thank you!

Very caring and professional staff always!

Please read! My name is Matt. This is how Mini of Nashville does business. I work nights but found a vehicle that I liked while scrolling through my phone. I got preapproved, sent a message via text, then called. Ashley answered the phone and I asked if the car was still available. She checked and said yes it is, let me set up an appt to let you view it.. how quick can you be here? She said. I said Ill get up rightnow and head that way. She set up appt for 45 min. I grabbed some clothes, jumped on the bikeand took off. Meanwhile I recieved a text from her from where I sent an inquiry....below is the screenshot of the text. Her telling me she was looking at that herself and if I didnt buy, she would. I was about to get on the interstate and the phone rang, it was the sales manager. Just wanted to let me know, the car just happened to sell in that 10 minutes. I dont know about anyone else, but I am a man of my word, and when I am told I can come look at something, thats what the hell I expect. I encourage everyone to look elsewhere for their purchases. I intend on making sure everyone knows how this place does business. If you treat your customers, or potential customers bad, dont expect good outcomes.

I went on this past Saturday and the experience was just absolutely great.Mercury was very helpful and knowledgeable in the mini I was looking at, he walked you step by step of the car and paperworkI received a lot of helpful hints and advice for the future and so on.I would rate 10 stars if I could. Don’t question about going here, just know you are in really good hands

AMAZING experience. Multiple employees have gone above and beyond to ensure we had a positive experience... from answering any and every question we had about the various models we were considering, wearing masks & being kind, calling us to follow up after our purchase, making sure to explain each and every step of the purchase process (it was my first time!). I

Great place, they take really good care of their customers, their Personnel are outstanding, they care about their customers and they care about their customers cars, I have never had a problem in the last eight years and my mini Cooper runs spectacular hope it last another eight years with the help of the mini Cooper dealership

Working with Mini of Nashville was a wonderful experience. Mercury, the sales professional I worked with, was patience and super informative. This should be your first stop when car shopping in Middle Tennessee!

Debbie is great! She communicated with me to let me know what repairs were needed with no pressure to make a quick decision. She is friendly and professional. She represents your company extremely well.

Terrible service, we have called the parts department a number of times over the last three days and no one has picked up. We also left a message three days ago on the reservation line and have not gotten a call back.

Good sales staff. Everything was quick and easy

I was greeted by Debbie she was absolutely awesome super friendly and courteous. she went over with me everything that would be happening with my car and did that in a timely manner.

My experience at MINI of Nashville was incredible! The entire time I felt like Tim was on my team, and he really went the extra mile to help me find a MINI that I woudl love. I bought the car of my dreams, I could not be happier!

I’ve bought several Mini’s and have them all serviced at Mini of Nashville. Tim from sales has always treated me well and gotten me the best deals. Carlos in service takes good care of the cars and hasn’t tried to sell me anything the cars haven’t needed. Highly recommend!

Since moving from Los Angeles I have had the pleasure of going to Mini of Nashville. Debbie in service is an outstanding employee who goes above and beyond to service your car. She is incredibly informative and makes sure it is clear what is being done. She also continually provides updates as service is being completed. Love taking my mini here!

I called Mini of Nashville (number from the website) to have a tire serviced. The person who answered the call, Jessica, was pleasant and answered my questions. However, she failed to inform me that Mini of Nashville had merged with BMW of Nashville. When I finally arrived at BMW, I was very frustrated. My service professional, Debbie, made sure I was taken care of very well! She was patient and understanding. She definitely made this experience a positive one.

I cant say enough about these guys!! They are simply amazing!! I showed up with very little notice (literally a 20 minute notice) and was greeted by Dylan and Cody immediately. Dylan was super informative and patient. Dylan and Cody are professional and know their stuff. They both went above and beyond to get me in the Countryman I wanted. I would highly recommend them as well as the Mini of Nashville dealership to anyone!!P.S. Thank you both for staying an hour and half pass closing to get the deal wrapped up in one visit!! See yall in a couple of years :)

One of the best experiences weve ever had at a car dealership; and weve both purchased several cars over time. Omar was great to work with, he had the answers to all our questions immediately and we were shown exceptional service from Omar, Shawn & Cody!! Our new Countryman S is really fun to drive and Shawn did a great job of designing it...we absolutely love it!!

Thank you to Debbie who always making sure I leave satisfied and worry free!

After my Clubman was totaled, I went on the search for a replacement car. I had never owned a Mini before I got the Clubman, and I fell in love with it. I knew I wanted another Mini. So I went to Mini of Nashville and took a look around. I met Shawn Harris that day and told him what I was looking for. Even though I was waiting for my insurance to settle the claim, Shawn always stayed in touch and offered to send me emails with vehicles similar to what I was looking for. On the day my insurance settled, I called Shawn about a Countryman they had. I was able to get a financing approval online, and since I didnt have a vehicle, Shawn drove the Countryman I was buying to my house to pick me up. Driving back to the dealership was my test drive. It was a great experience. I had my new Mini that afternoon, and everyone at the dealership went out of their way to make it a great experience. And now I am loving my Countryman!

I always take my Mini to the local dealership for service, and Ive always enjoyed bringing it to Mini of Nashville. Debbie is great! Shes so friendly and helpful, and I know that shes always got my back making sure that my car is at its peak performance! If you have a Mini, I highly recommend having all of your service needs performed here. The work is done right the first time, every time.

Thanks Debbie for taking such great care of me....you know what you did to make my day, thank you Jennifer for taking care of my Cooper. I be back!!

These guys have always been fantastic. Debbie, who has taken care of us for the last couple of years has always been on top of things and made sure we were taken care of fairly. Cant recommend these folks enough!!!!

Very wonderful customer service!! I have NEVER experienced the amount of staff very willing to help their MINI lovers! I am so happy with my new MINI Clubman, & will always have one in my family.

I love working with Debbie each time I stop in. The whole staff is friendly, great at communicating any potential problems and solutions and a pleasure to work with.

Mini of Nashville was a great place to buy my new 2018 Countryman. Working with Tyler Lafler was incredibly simple. Tyler explained all option available and helped me design the Mini that was perfect for me. I highly recommend Mini of Nashville and Tyler Lafler as your sales person. It was a treat and I love this car!

Just turned in our lease and took home another one. They made the process very easy and smooth. Go see OMAR, he gave us ⭐️⭐️⭐️⭐️⭐️ Service. Shawn also is good on following up on emails. Jeff Pereira took care if the finance part.Thanks!

We were waited on promptly and Cody Sumner was extremely knowledgeable about all things Mini Cooper and went above and beyond to make the experience as painless as possible. I think we drove every model available before deciding on a 2021 Mini Cooper S Convertible. I LOVE it!

I came to look at MINI, ended up purchasing a BMW. Shawn Harris was excellent

Horrible customer service. Cant get anyone to answer the phone ever. Been trying for a week to speak to parts and or service. Cant get anyone. All they care about here is selling you a car.

Today was the first time I needed to take my 2009 Mini in for service since purchasing it a couple months back. I was a little apprehensive at first about going to a dealership for my service needs.But, from the moment I walked in, I knew I was in good hands. Everyone there is amazingly friendly, and the service department is top notch!If you love your Mini, dont take it anywhere else! These guys are great!!

Excellent service. Debbie was so friendly and helpful and went above and beyond!

Debbie in the service department is outstanding!! She meets all needs with a smile!!! Even behind the mask!!! Thank you!!! Thank

Everyone was very responsive and helpful! I even had a great Q&A with your detailer Andrei who was absolutely wonderful and made a special effort to take my wind deflector out of my car while it was being serviced and hand clean it for me. He and your parts dept mgr, Mike spent 20 minutes answering a bunch of questions I had about cleaning and caring for my car. Carlos in the service dept made sure to get me in and out with plenty of time to make it to my next appointment early! Very impressive customer service all the way around! -Thank you, Sharon Green (a very happy mini cooper convertible owner!)

Every single person there is awesome. Dylan was our salesman. He worked really hard to get us the best deal and work within our parameters. Same goes for Cody, the Sales Manager, and for Tony, the Finance Manager. They were all friendly and professional, and none of them applied any pressure. It really was a great experience. And we love our Mini!

Thanks to Mercury, our salesman, Im very happy with my new-to-me JCW Mini. This was the most seamless car buying experience Ive had. Sincere Thanks to Mercury.

Probably a good place to buy a car as they have many to choose from (hence 2 stars), but I would not go there for anything else. I left my car there and got a bill over 800$, then I took the car to two other places, one adjusted my wheels for free, and the rest of the issues that costs 800$ virtually didnt exist... um to me it just sounded like you are trying to milk every penny I have.. was told that not fixing my cow covers would have the computer damaged...?I got 3 other people and two shops to look at it. Everyone told me its fine. So no thank you :)Edit: I went back today because the engine light went on (reluctantly due to the unpleasant experience last time). I spoke with two people. First spoke to Carlos about the engine light and asked what might have caused it, he explained it very well also patiently listen to my complaint. I then spoke to Dylan about a potential trade-in, he also patiently listened and answered my questions. Everything was taken care of by the warranty. Money aside, what really made me satisfied was the explanation and patience which I did not receive during my first visit. I would give a 5 star for the service, though I am not fully content with the car itself...

I bought a used car through MINI of Nashville. The air conditioning did not work- and they were relentless in trying to figure out the problem, and getting it repaired, all at no cost to me. They even gave me a loaner car while it was being repaired! Omar in Sales and Debbie in Service went above and beyond to make sure I was taken care of and happy with my purchase!!

I took my 2013 Mini Paceman in for service and a check engine light. Diagnosis was done quickly. My service adviser (Carlos) was professional and very helpful in explaining everything. My experience was very good. I will be using them again.

The sales agent worked very hard to get my deal and price worked out for me. I will definitely refer people to him!

Excellent service provided by Debbie - she took care of everything for me.

Staff is very friendly and knowledgeable. Very straightforward and simple buying process. They go above and beyond to make sure the customer comes first.

Excellent Service!

Ray was great and after really listening to what I was looking for he brought out a car that was perfect for me and my budget. One and done! We did look at other options, but it was obvious he hit a home run on the first suggestion.The whole team helped me out, Cody not only got me the monthly payment I wanted, but he also worked with out of state locations to help me trade in a car I had left behind in my move.I absolutely love my Mini and will definitely be staying with Mini of Nashville for all my car needs.

Debbie is the most helpful and accommodating person I have ever had the pleasure of working with. She is kind and helpful.

Great car buying experience, My salesman Mercury took care of everything and made everything simple and easy. Thank you!

We purchased a used car from MINI of Nashville Dylan, our sales person was great . He took great care of us and made us made the whole process pretty quick. Cody the sales manager did a great job and also theyre very friendly and very honest. Everything was transparent and everything went real well . Great dealership.

Awesome. They worked with me and happily put me in my second mini. My first a Solaris orange two door hardtop gave up the ghost so I could live after a bad collision. Proving to my doubting family how safe the Mini Cooper is. Very satisfied with all the staff at Mini Cooper of Nashville.

Deb at Mini of Nashville is always helpful in explaining the problems and what is coming next for the servicing of my vehicle. She also helps me get the most value out of my expenditures and understands that I cannot always do everything at one time due to the expense of the service.

I recently leased a Mini Clubman from Mini of Nashville, and the experience was professional and pleasant from beginning to end. The staff is professional and knowledgeable without being pushy and I am thrilled with my car.