The other workers there seemed alright, but the lady that worked with us was so rude and unfriendly. She acted like she didnt want to be there or us. She was constantly snarky about questions we had and rude for no apparent reason to other coworkers. Make sure to tell her to have a Nice Sunday for me 🙄

If I could give them -5 stars, I would love to. Went in today at our 1pm appointment to open a new account and Caucasian male said we had to do it online only. We’ve been customers for over 15 years and I know how t mobile works. Canceling and switching to a new phone carrier that will appreciate loyal customers unlike this man and T-Mobile.We were not moving an existing number or account. We were wanting to create a NEW account and the Caucasian male declined that. Which is funny because we actually just created a new account yesterday at a different location. We felt discriminated and would like to see some sort of consequence for that employee. He was rude the minute we walked in.

Came in to upgrade phone and Evan was very knowledgeable with my questions and helped me find a great deal for the A32. My experience was great and will be back to work with Evan again!

Unless youre paying a Bill or buying a phone, this location is no help. Technical support. Was told to call T-Mobile direct

FRIENDLY, HELPFUL!!! GOOD JOB TMOBILE .... 100% BETTER CUSTOMER SERVICE THAN VERIZON !!!!! MATT E. YOU ARE THE BEST!!

Mark was great very professional well seasoned in his field and very knowledgeable on the products and services T mobile sells thank you mark for a great experience

I gave my experience a 4 and not a 5 because 5 means perfect, and I do not beleive anything can be perfect (unless it comes with a diet coke and a Cosi sandwich). Johnny aka Erick was great. He went out of his way to help us, even though we were very indecisive. (He even laughed at my jokes, which is always a plus). He also gave us a call today when he found an accessory for our phone that he was unable to find yesterday. Michael was pretty awesome too. He is the best Mike I have ever meant. Magenta is the new yellow.

HORRIBLE!!! The store manager Mike has deplorable customer service,both his language and tone were extremely offensive and condescending to black people…I thought it was just me until I spoke with another customer as she left the store…..this guy needs to go…he is not comfortable with customer diversity… I wish I could 0 stars!!

Thank you mr mark U helped us when other stores would not great thanks. maple grove was not helpful at all

Upgrading to a plus is a big adjustment but not one I regret. First off customer service has been down hill since covid but one of the few days I went out was worth it.. Johnny at the Brooklyn park store was amazing. I came in to get on phone upgrade and he convinced me to get 2. He told us all our options and when we thought we heard everything he even sold us accessories that we didnt even see on-line or that we know we wanted.. I advisedall my friendstogo there.

Two of my daughters received new phones for Christmas, but the phones needed a new SIM card, as previous ones were not compatible. We were told by Dalton (employee) that the only store in the area that had SIM cards for our phones (we were Sprint customers before the merge) was a bit north of the store we were at. He offered to ‘call’ that store to make sure they had the cards needed. After he got off that ‘call’ he informed us that the recording said the other store was only open from 2-3 that day “looks like you’ll have to wait until tomorrow “ he told us. I called the other store when we got in the car and of course they were open all day regular hours. The manager of that store informed me that all stores had all SIM cards and that this clerk simply didn’t want to help me because we were Sprint customers. Gross. Two 12 year old kids got new phones for Christmas and this clerk was on some power trip to keep them from using new phones because we were Sprint customers. Good news. Manager at the Colorado & Zane store was terrifically helpful and efficient.

Evan gave great customer service

I have been with this place for more than 8 years and they are great people. Always willing to assist you.

Tyler is amazing, kind, helpful, wonderful. Im glad that he was there to help me. Please keep him around!

Dalton was amazing to work with. So helpful and really professional!

After the longest wait they couldnt help me. Every time I go here its the longest wait. Today was my last time going to this location.

POOR SERVICE! You do NOT even desire 1 star. Learn how to treat your customers who are paying your salary!

Deserves no stars at all! Bad customer service, and reps are not knowledgeable of what they are selling you! They want to make sales but cant fix their own mistakes, placing charges that shouldnt be there in the first place! Of all times, this is the worst time to take advantage of your customers!

Chad helped correct a service error created when our new phones were purchased. He took the time and insured notes were placed in our file to assist so problems can hopefully be avoided in the future.

They were so helpful with all the questions I had.

Great place to go for anything! Great staff and a fantastic manager!

Came in to switch out my screen protector - Dalton helped me out!! He was super knowledgeable and friendly.

I loved shopping this store Remy made my experience well worth it. I came for the iPhone 11 and they sold out the day before but Remy helped me pick out a really great phone. Also to protect my phone he helped me purchase a phone case. I love it! He has the same phone and was able to provide great advice on the use of the phone. We will be visiting Remy again. The most legendary customer service offered at T-mobile!

My mom came in to get a new phone and we needed assistance and the worker named Brittany refused to assist us. Indra ended up assisting us and was very pleasant and performed excellent customer service

The Associates at tmobile is friendly, helpful, respectful and always willing to help! Tyler thank you for explaining the promotions and explaining everything! I truly appreciate it!

I had a wonderful experience at T Mobile in Brooklyn Park! I set an appointment and was helped immediately. I purchased two tablets for my kids! I worked with Mark and he listened to my needs and I feel great about the price! He also set up the two tablets for me. Thanks for a great experience!

I would have given all 5 stars to this place but... the 3 stars go to DMalik, a Rep in there and the girls. The guy is so cool and they were VERY helpful. And then theres this other guy, I think his name is Basil or so, he made me keep the remaining two stars. He NEEDS to work on his attitude. Customer is always king, remember that.

Came in to switch services to T-Mobile from ATT. The guy said he was the district manager. Tall and skinny with a goofy beard. Super unprofessional and terrible attitude. Was very demeaning to the other workers as well. He made everyone uncomfortable. We left and went to the Shingle Creek store. They were much better!

Dalton went above and beyond my customer service needs 💪🏾💪🏾

The girl who speak Spanish made the process to buy a phone smooth

I have purchased multiple phones here and I have always been treated as a valued customer. I have worked with Mary for my last 2 phones and she is awesome. The managers have also been a great help with a phone that is having an invalid battery issue..

Very helpful even though the place was very busy. They helped us get what we needed and off we went. Deciding the right products was harder than check out. Check out was fast. Two very good guys at counter.

Just had Mark Anthony assist me with changing my busted up screen protector. No fuss at all during the exchange and he was quite fun to talk to. Thanks again Mark Anthony 🙏🏽.

Tavin was so awesome with us. He explained everything we need to know. He was patient, courteous, and very informational. I would recommend him to anyone. He know his stuff!!! Thank you Tavin!!

Terrible everyone works well except for a manager name Dustin...just terrible rude and really cocky with his billygoat beard having a** and this old lady that has blondish white hair breath smell like cat piss and doesnt know how to talk or be respectful and when she doesnt know what to do she says the computer is down or they dont have that item.. other then that all other employees are really good. Specifically some girl with glasses always smiling and great attitude and gives great customer service..

HORRIBLE!! BAD CUSTOMER SERVICE!

Stopped in today to pick up a new phone and TC went above and beyond in helping me out!

Tried to look for new phone but all the phones are in a litte 3 x 3 foot display. So if someone is already looking at them and all the reps are busy good luck looking. Its a large store but space poorly used.

WORST T-Mobile experience I ever had! Ive been a T-mobile customer for 13 years and have visited various locations. The salesman was not honest with costs. Be careful when purchasing a phone from this store or anything for that matter. The store manager was the WORST store manager I have EVER encountered. EXTREMELY POOR CUSTOMER SERVICE. BEWARE OF THIS LOCATION! YOU WILL GET SCAMMED IN YOUR PURCHASE. I repeat BEWARE.

Great customer service. Shawn will make you feel like a champ.

2nd guessing transfer of cell service after dealing with store personnel. I registered for an appointment on line, starr said he did not have access, I twice repeated my reason for being there and he asked again. Manager reported he had no reservations. No effort to serve me or my request. Apparently senior citizens, females and Veterans are not valued customers...of which I represent all 3 groups. I am heading to your rival or at least another site.

Great service, definitely in my top two T-Mobile stores to visit. The Crystal store is great as well.

TJ and Shawn have went above and beyond !!!Very busy store but so worth the wait!

Came in for help with my existing phone plan. Martin was very patient and helpful.

Came into the store to get service me and my family switched over from sprint and I was upset because the store manager basil willis was not only rude but he had me pay more money and had me come back several times to get credits for my account and my account has still not yet been credited he left me with his assistant manager tc to handle my account but yet I’m still disappointed

The workers there was so great!!

Came in the store about a week ago purchased a bluetooth didnt like it tavin the asm gave me grade a service he is the guy to see at Tmobile

Best customer service i ever have received from management hands down! i went in on lunch break and left with an upgraded phone after verifying my credit increase and some signatures! Im very satisfied that they could help me out when the maple grove location basically got told to f my self and refused sevice from that location. I was right as the customer usually is and would recommend this location to anyone who needs phones upgraded or serviced as they have the best customer service around. thank you again i will be buying phones from you only.

Stopped in today 3/20/2018 around 7:15pm CST and was denied the T-Mobile Tuesday promotion for myself and my wife I believe due the Caucasian older lady not knowing the promotion policy or discriminating against Asians. The lady only gave us one umbrella because she said it was per account. This is wrong as we went to the Brooklyn Center branch and they correctly stated it was per phone/line... Horrible service at Brooklyn Park branch or horrible service from racist worker.

The woman that works there has very poor customer service skills.

Basil Willis the manager mess up my wife and I Account . We were getting over charge on the plans. Im giving T-Mobile 5 stars still because the Team member(Empolyee) help us out and solved the problem . Thanks again.

This place is bad customer service. and they dont want to help for customer. That people they only care about money .I do recommend for good service maple grove T-mobile.

Their customer service is terrible . First, I walk in & the women in the back just stares at me. No greeting the customer, she just walks to the back. Then another customer walks in. He also doesnt get greeted either just a someone will help you in a moment The woman from the back walks out and writes down the name of the customer who just came in. I clearly came in first. Why would I not be helped first when she saw me come in first and just stared at me. Oh well they didnt greet the customers when they enter the store. What I dont understand why she would just stare at me. They need better training, the least they could do is greet the customer.

Worst customer service by this lady named deiajah (dont know how to spell her name because she was not wearing a name tag). I know what amount of change I gave her but she said I didnt give the what I said I did. When she was taking off the stickers on my phone she had something stuck on her nails and she focused on that instead. She didnt greet with a smile or said anything to confirm that I didnt need to do anything else. She handed me the box receipt and that was it! I had to say do I need to do anything else.

Very good

Good service

Fast and friendly service. Very informative.

The manager was knowlegeble and worked hard to get us in their system. Their customer service that he called was slow and they slowed the whole process. The person that the manager talked to did not know what they were doing. When the manager asked to talk to that persons manager he refused to do it. Fire that person in customer service.

Ask for Geno he is wonderful and very helpful.

The rep I dealt with was very ill informed and I had to provide him information regarding their upcoming promotions. The display units werent working so I couldnt see the performance of phone I wanted to buy.

I love t mobile they are awesome o m g they understand very well too 😁😁😁😁😋😋

Well the receiver is kind of slow but as for everything I left satisfied.

The worse customer service I have ever met before. He doesnt want to solve the problem that people who work there had made and try to put the blame on the customer instead. I wonder what exactly is his job. We bought galaxy 7 edges on the event buy one get one free. The guy told us that they will send us the pre-paid card a month or two. So we have been waiting until today, and we came to the T mobile store, brooklyn park, and asked I havent seen my prepaid card for that phone yet. He (the black manager) blamed on us that we didnt fill online and stuffs, eventhough when we bought the phone, the guy didnt tell us anything about that beside wait. So he(the manager) said its not his responsibility, its customer responsibility even though we didnt know that. He said sorry, but it doesnt help with that word sorry. He still wanted to win the conversation. I would say hes the worse. I have been using T- mobile over 5 years and its the first time that t-mobile treat us badly like that. I wish T-mobile cooperation would fired that guy!!!

God customer services

Went to go Make a payment over there and clearly gave them my phone number. Kept getting text messages saying i didnt pay it after i did and when i found the receipt it said that the payment was for made for someone else. A little disappointed but Im hoping it doesnt happen again. Called customer service and they were great but Im still a little disappointed.

Because is a good location to go and pay ur bills

I think t mobile stores try there best to help i think but at the same time i be thinking about not dealing with t mobile stores at all but thats just what i think in the back of my head thrw some times i dont like to deal with t mobile at all and some times i hate going to there stores all together period ??? 🤔🤔🤔🤔🤔🤔😐😐 but i dont know

HORRIBLE coustomer service!!!! The t-mobile stores are great ones but this store gives t-mobile a bad name!!!! Workers are rude and manager is also rude!!! If you want great coustomer service call t-mobile or go into the store in Brooklyn Center NOT this one!!!

Hands down rude, rude, rude service attendants. So disgusted, I’ll just say if you want extremely poor customer service come here!

Very bad customer service. The girl constantly text message with her friend while helping a customer. Refused to help customer when they need help. They ALL VERY RUDE.

Always get to you as fast as they can. And Ive never had any problems with them.

Excellent service from the entire staff at this location

Don the manager is soooo helpful. This is the only location I go to anymore

Bad experience

In and out with a new phone in 30 minsNo line, young lady that helped me was friendly.

I love t mobile

Plan on waiting all day if they even help you...

Busy but effective

The lady at the counter was extremely rude and very unhelpful.

Fabulous

It was fine

I like their products

It was good

T-Mobile is the best.

Good stuff

Great

Helpful staff

Worst T-Mobile place ever

Meh

Too slow