We have been buying appliances, though multiple homes, for well over a decade. We have always had great service, along with our questions being answered. These folks know how to get things done right!

Terrible service. Delivered new sub zero with broken water dispenser and wouldn’t take responsibility to replace. Kept calling them and the manager (Guillermo) took weeks to call back, then blamed installation company and blamed other 3rd parties involved. Oscar (salesperson) and Guillermo (manager) never fixed the issue and we are still left without any resolution. They both just wanted to ignore, downplay, and avoid satisfying the customer. They took my money ($14K) and won’t take responsibility for broken merchandise. Don’t buy from this company.Buyers beware!

Best place to go shopping for the business and home...Long-time customer...very satisfied..

Great Custer service from guStavo and Oscar.

Michael Roll and Lambert Wong deserve 10 stars! They have gone above and beyond the normal level of customer service. My wife and I have been in the middle of a home remodel for the past year. Unfortunately, due to COVID almost everything ordered was delayed or mixed up in some fashion. They did all they could do to take care of the many problems that arose to insure smooth delivery and installation of our appliances and fixtures. Not sure how things would have gone otherwise. We thank and appreciate them greatly!

High end and quality items not available most places.

Fantastic experience! The sales person Michael Roll is amazing. Was able to buy a dishwasher, gas stove and a microwave in 15 min. He asked a few questions and suggested few products and I was able to buy everything I needed at the price I was interested in.Great customer service, friendly staff!

Very helpful. They have the best options of appliances then any other store.

Pacific Sales Burbank General Manager Guillermo Gonzalez Franco goes out of his way to make buying a great experience. Guillermo returns phone calls quickly and does want ever is necessary to get what is needed to be done. This is the second time he has saved the day, once with a dishwasher issue and another with a washer-dryer issue due to dealing with the horrible and incompetent sales staff and mostly manager at the West Hollywood store.I will forever be grateful for Guillermo assistance and I look forward to more purchases in the Burbank store knowing if there is an issue the manager cares and tries his best to do the right thing.

It depends who you dealing with.

Had a really great experience with Lambert, in sales. He was really patient explaining things to me even though I came in right before closing. He even taught me about how a shower works because I was a total newbie :)He got me a great system and a great price. Unfortunately I had to bring it back because the whole system wasn’t arriving as soon as I would need it, but the return process was just as easy. I highly recommend!

Joanna Honey is AWESOME!!My wife and I hit it off with her from the start. Shes honest, knowledgable, and gave us her opinion when asked... and not just sales person B.S.Were doing a bathroom remodel and we picked 3 or 4 combinations of different manufactures fixtures, shower head, shower wand, shower wand flex hose, etc. Not a problem. They even sold us their sink top floor model so we didnt have to wait. Plus, HUGE discount on pricing!!We are totally happy and satisfied with Pacific Sales. Wish they were open on Sundays, but we all gotta rest sometime! LOLThanks Joanna and Pacific! Thank you. You rock!! \m//

Great customer service and friendly and honest

Excellent customer service! They are quick, responsive, and super helpful. Verzine assisted us with the purchase of all our appliances and it was a great experience. Definitely recommending this location to all my friends and family.

Never purchase anything from Michael Roll in the appliance department. I could go on and on about the experience I had but suffice it to say I had several sleepless nights and still things have not been resolved.

Wonderful/knowledgeable team and lots of beautiful products to choose from

Employees to busy to offer service, or lack of employees.

Excellent service good selection talk to Gustavo hes going to make magic happen.

In Dec. 2014 we purchased a refrigerator, stove, dishwasher, and washer/dryer combo from the Burbank location for a rental house we own in Burbank. All aspects of the service were top notch from the installers to a repair person who came in March 2015 for a repair to the clothes washer. Given the excellent service, plus the competitive pricing, I will definitely buy from them again.

Verjin and Nazo helped me from beginning to the end of our remodeling project. Even when I made a mistake on an item they were quick to correct it without any issues.

HORRIBLE PLACE! BEWARE!!! - SCAM!!!!! THEY SELL VERY OLD PRODUCTS AND CALL THEM FLOOR MODELS. I GOT SCAMMED when I bought a wine cooler. They told me it was new, just a floor model. When I took it home, it never worked. When I looked up the serial number and checked with the manufacturer, they informed me that it was 7 years old! I tried calling management to come and pick it up and refund my money, but they give me the run around every time. SCAM!!!!!

I spent $12,000 on new appliances at this place and I have to say Im very disappointed in their service. The $1800 viking dishwasher is a joke. Ive had 3 certified viking technicians out to my house and none of them will admit this machine has a problem. I show them the dirty dishes after running the 2-hour cycle and they say its the soap.. or maybe you overloaded the machine.. hahahaha.. Ive had machines 1/3 the price of this waste can that are 10 years older and still do a better job. Apparently there is NO RETURN POLICY and NO CUSTOMER SATISFACTION at this store because neither they or Viking seem to care to take care of the problem. I can almost understand because I wouldnt want this junk back either. I pray that the other appliances dont burst into flames like some reviews Ive read.

I had a great experience with Pacific Sales. I needed to get a stack kit for our washer and dryer and I called to see if they had one in stock. The sales person (Verzine) was very helpful, going above and beyond what most places normally would for a $27 item.

You order - they say theyll deliver - they dont deliver. They dont call - then they say well redeliver OK. Stay home from work and they dont deliver and they dont call. Good luck. Frys is so much easier and you actually get your stuff. I cant believe Ive gone throught this twice with Pacific Sales. I thought the first time it was a fluke.

Great sales team and good parking

Great Experience with Gustavo, Lambert, the Administratives all are verypatient, helpful and even down to the delivery personnels are nice, weare very happy with the services and products.

The prices in store are competitive and the sales reps are reasonably helpful. The delivery and installation have been kind of a nightmare. We purchased a gas stove and dishwasher from them, beginning a long saga of battles with their awful installation service.The brief version: reps on the phone will simply lie to you, repeatedly, telling you that you have an installation appointment when in fact they have not made one. Theyll promise to call you, and then will not follow through on the promise. And every time you get them on the phone, youll spend an hour on hold. The long version:1) The initial install date was the only commitment they kept, and had the story ended here Id have been leaving a 4- or 5-star review. The new stove arrived with two dents, basically a cosmetic issue, and they offered a gift card in compensation. This wasnt outrageous. When the old dishwasher came out, it was revealed that the wiring wasnt up to modern code and wed need some electrical work to put in a new outlet before the new one could be installed. We were told we could reschedule an installation after getting an electrician to come in and take care of it. This began the long annoying saga of dealing with deceitful phone reps.2) I called my electrician, he came within a couple of days to fix the wiring, and I promptly called Pacific Sales to reschedule installation. Spent a long time on hold, and then they scheduled me for a date a week later: Friday, June 2. Friday rolled around - no installer, no phone call from Pacific Sales.3) I called Friday evening to follow up on what had happened. Spent more time on hold (a recurring theme), and finally got a rep. Initially they denied any record of my having an installation scheduled. I was insistent, spent some more time on hold, and then they confessed that there did seem to be a note on my file that an installer should have come out. The rep offers me an install date of Wednesday, June 7. Im fairly irate and insist that they do better, at which point the rep claims that, OK, I can get an installer first thing in the morning between 8-12 AM the next morning, Saturday, June 3. Im also to be called first thing in the morning.4) Saturday (today) rolls around, and the morning creeps along. No phone call, no installer. So once more I call to investigate. Spend a long time on hold. I finally get some rep who cheerily announces that I have an installation appointment for June 8 (worse than their earlier unacceptable offer of the 7th). No mention of the promise made about this morning. I insist to speak to a supervisor, which gets me put on hold for another half hour or so. The supervisor denies any knowledge of the appointment for this morning and again tries to sell me on being ok with the June 8 install date. I insist on better, and now Im offered Monday, June 5. Im pretty cynical at this point, but perhaps somebody will actually show up. If they dont, I may look into reversing the credit card charge and tell them to get their stupid dishwasher off my back patio where its been sitting for weeks.

The outside sign Electronics on the building should be removed, since they are not offering any electronics at all. I walked in expecting to see more than Kitchen and Bath items. Also, most items were not priced.

Great service from sales personnel.

We had a great experience with them, no problems. great price!

I can not return the refrigerator money cancellation once a month,I canceled refrigerator before a delivery

Extremely overpriced and average to poor customer service depending on the day.

Worst customer service ever. Buyer beware.

Great place

Good thanks

Great selection

Friendly associates

Very disappointed

Good prices

I like the prices