Bill helped us get a mattress for my mother who is in her 80s, and was wonderful! The order process was easy, received the mattress fast. Delivery team was great and took her old mattress away! Great experience!
100% satisfied! Bill provided all the details needed to select the perfect mattress. The delivery was scheduled to fit our timeline and the delivery men were outstanding! Very happy customer!
I recently purchased my first “real” mattress from Burlington Mattress and it was a great experience! Just saw an ad on my Instagram and decided to check it out. I worked with Bill and he was able to help me pick out the best one for me based off my sleeping habits and budget. Super effortless and easy to work with… they set up delivery too which was a huge help. Highly recommend!
We were helped by Maria on the phone and in the store and she was awesome. She helped us find a reasonably priced bed frame and was super knowledgeable about the background of the frame and how it was made. We are very happy with our experience:)
Two weeks after I moved back to the Burlington area, my kids decided to visit. I needed a mattress fast! Maria at Burlington Mattress was fantastic. She helped me select a reasonably priced mattress and arranged for delivery, with a foundation, the next day!The store used TCB Moving & Delivery to bring me the mattress, and they too were amazing. They showed up exactly on time. When I mentioned that Id tried to put an old frame together and decided it was useless, David Blow, the owner of TCB Moving, said Let me see it. In five minutes he had the frame together, saving me money and stress. Extraordinary service! I could not be happier with my whole experience.
I had an amazing experience at Burlington Mattress. Store was cleanly. Maria was extremely helpful and knowledgeable about the various mattresses. Would recommend shopping here for anyone in need of a new mattress!
I visited a couple different mattress stores in Burlington, looking for a quality firm mattress at a reasonable price. The sales manager here showed me three mattresses in my price range, one of which was perfect. The salesperson was very professional, courteous and helpful. I purchased the incredibly comfortable mattress hassle free. Id would highly recommend them!
Delivered my daughter’s mattress in under an hour ! Thanks for the great service !
We stopped into this location one Saturday and noticed that they had an adjustable mattress frame, a floor model, on sale for $1000 off. The Manager, Shelly OBrien, demonstrated it for us. Incidentally, Shelly looked familiar to me, but at the time, I couldnt recall why.The unit was missing the mattress retaining bars.When we tried out this unit, the mattress slid partially off the frame, but Shelly assured us that they had the retaining bars, they just were not installed. After checking with the furniture store where we had previously purchased our mattress, and price checking on line, this frame was a fair deal. We could have purchased the same unit on line for about the same price, but felt it would be better to purchase locally.We returned to the store that day, and ended up purchasing the frame, and made arrangements for delivery the following Monday. We again asked Shelly if she had the bars and she assured us that they would be delivered with the frame on Monday.As we were driving home after the purchase, I remembered why Shelly looked familiar. Several years ago, I purchased a mattress from her at a store she had in Colchester. As part of that purchase, and as an advertised promotion, I received a gift card for free groceries which turned out to be no good. When I returned to her store to let her know that I was unable to use the card, she told me that she was sorry, but she had been duped by the promoter, and it wasnt her fault...yet she was still advertising the promotion. Eventually that store closed.On Monday, when the unit arrived, the retaining bars were not included. The delivery men called the store to advise, and were told to tell us not to use it until the bars were delivered and installed. Also, we received an owners manual, which had been photocopied, yet there was no warranty information included.My husband then called the store and Shelly told him that she did not have the bars, and that she would order them, and would keep us informed as to when we could expect delivery. She also said to go ahead and use the bed without the retaining bars, contradictory to what she had told the delivery men. That was Monday. The following Saturday, after waiting for her to call us to no avail, we decided to drive to the store to see if we could get some answers.Shelly appeared uncomfortable with us being there, and immediately and matter of factly, told us that the bars were in the hands of Fed Ex, and she could not give us an estimate as to when she would receive them.My husband reminded her that when we purchased the frame, she said she had the bars, to which she said, I am sorry.....I thought I had them.My husband asked her to give us the warranty information, and she started looking on line for the info, wasnt able to find the correct model, but printed the info to another frame, and told us that she would look for the correct warranty, and get it to us, but if we had a problem, we needed to contact Burlington Mattress, and not the manufacturer.Three weeks to the day of purchase, we finally received the retainer bars, but as of this writing, we have yet to see the correct warranty.We are pleased so far with the frame. We feel, however, that Burlington Mattress only deserves 2 stars due to the unprofessional manner that this deal was handled.Looking back on this transaction, we should have questioned why they would demo a bed without the retainer bars on the mattress if they in deed, had them in stock...really makes no sense.If Shelly would have been up front about the bars, we would have likely still made the purchase, its just unfortunate how she chose to represent this business.
Huge selection of mattresses to choose from in a large show room. The adjacent furniture store is an amazing selection of modern furniture for every room in the house.