Thanks for The Free Diagnostics even Tho my Problem was Unfixable — Anyways, my Microphone arose from the Dead two Weeks after Y’all Looked at it — i seem to have a Phoenix in my Hands — i Loved The Whale Documentary I got to Watch While Waiting in Line !!

I came in with what I thought was a virus issue. The first thing JD did was upgrade my malware virus program from 1.0 something to 4.0 something. Then he did a search through my computer and found no existing viruses. After that there was a suggestion for a different browser that contained an ad blocker which he installed and showed me how to use its unique features. I have always found the employees at CityMac to solve any issue that I had brought to them In a quick and efficient manner. These people are terrific.

I stopped in to do a warranty replacement on my iPhone charger when it was shorting out. The rep tested the cord and because it was not showing any problems in the store I ended up buying a cord. I called Apple support today and was able to do the warranty exchange over the phone at no cost except a $38 hold until I return the damaged cord. The rep should have known this and explained it to me at the store. I should have just called apple first.

Sean was super great ! He helped my daughter and I out with upgrading and swapping our phones. So helpful. He had lots knowledge of what he was doing and had great customer service. I’ve been a long time Verizon customer and had never visited this store, definitely will go back for any future needs.

Nice guy waited on me. Im not very computer savvy. Often techs lose me because they talk too fast or use too much lingo. This person was easy to understand and helpful.

I always get answers to my questions from the courteous staff. I even got an unlimited Data plan suggested that I qualified and signed up for on a previous visit.They are very helpful.

Went in to have my IPhone 6s battery replaced under warranty and the service was great. Went in and started the process in less then 10 mins and my phone was ready in less than 3 hours. The guy that took my phone back listened to everything I had to say and was very polite. Would definitely recommend.

I had a young man who helped me repair my computer. He was knowledgeable about the problem and because of his knowledge he was able to correct the problem quickly. He used a vocabulary that I understood to explain the problem. He was pleasant to talk with about the computer and I appreciate the conversation. He is an asset to have working in your store. Betty Ellis

The people we dealt with were knowledgeable and professional. They accomplished everything we needed in a very timely fashion. We willuse them for all our future needs concerning our MacBook Pro. We highlyrecommend them.

Sean’s customer service was excellent. He understood my concerns with my computer and answered all of my questions clearly. He helped me choose a new computer that fits my needs, and worked to give me a fair buy-back price based on the condition of my Mac. I could not be more confident and happier with my experience at CityMac.

Sean was patient and thorough in evaluating my phone’s diagnostics. It was near closing time, and he went out of his way to be sure all issues were addressed and available repair scenarios discussed. Although the one phone was deemed unrepairable, he offered replacement options. Furthermore, Sean suggested an evaluation of my second phone to be sure I was getting the best possible functionality out of my device. He did all this free of charge whilst juggling multiple other customers with ease. Overall, excellent service and advice was given. I suggest stopping here before you panic over iPhone problems.

I walked into CityMac not knowing what to expect. Sean was most helpful in showing me contract options and researching my questions. He was presenting facts in a very neutral way, not pressuring me to take any action. Most appreciated this approach! My new contract was a big improvement.Also, Seans advice on how to set up my phone to cut robocalls.....worked, and very well.CityMac in now my new local GO-TO phone store!Marty

Very professional, very knowledgeable, easy to talk too. Delivered what was premised, on time!! Also very honest ; I agreed on a quote, but when I went to pick item up, I was told that they had misquoted meand that repair was going to be less, saving me money [I was indeed impressed] This will be my go too store from now on.

Fantastic experience! Everyone went above and beyond to help me figure out why my laptop wasn’t working. Especially Chad in the back. He figured out the issue very quickly and fixed it before I even left the store! Thanks guys.

JD was very helpful with my problem on 2 occasions and he was very patient as he explained what needed to be done.I feel very comfortable coming back to ask him to help me with future issues as they come up

Sean was extremely helpful and knowledgeable about the problem I have been experiencing with my iPhone. He made sure everything was sanitized and the floor marked to show customers the distance they should be between them and another person. He was very kind and polite.

I contacted Sean when I had my phone on order. He explained to me the availability of iOS pkg and also researched the availability of a special case which I subsequently decided against. Upon receipt of my phone I came in and was extremely satisfied with the service provided by Sean!! He is a credit to your store.

Oscar was so helpful I was only in to get a I-phone wiped clean. Even though I was not buying anything he gave me his full attention and expertise! Highly recommend based on the customer service! Will be back again for any purchases needed!

Sean was very helpful. He provided excellent service and was friendly whilst doing so. I’m going to recommend City Mac to everyone I know in the area. This store is a life saver. Thank you again for having one where Sean is.

So far, I’m very pleased! I haven’t tried to download data to the new computer yet. Will let you know if I have problems. Living on WHIDBEY Island certainly is more convenient to get Apple support rather than going on the ferry.

Sean was awesome! He found me just what I was looking for and helped me every step of the way to ensure that I got the best deal and the best equipment for my money. I will definitely shop here again!

This store is AMAZING! They always help me with any issues or questions I have! Jose and Kaleb are super knowledgeable and I wouldn’t want to work with anyone else! I strongly recommend you to go and check this place out! Thanks for everything you guys do!!!

Walked in off street, met by SEAN even though this store is an apple product location he took a quick look at my android phone ( not even verizon ) and checked out my issue. Surmised may be a phone issue and to contact my carrier. I was pleased at the service and time taken by rep.

I got answers to all of my questions, personal hands on assistance setting up my new phone, & several VERY HELPFUL & money saving SUGGESTIONS about options I did not even know existed, as well as information about potential risks. City Mac Burlington Wa will be my GO TO PLACE FROM NOW ON. . . . I will definitely purchase my next “computer”there. Jordan spent a great deal of time on my issue, & was still able to help other customers as they came into the store, always with a calm courtesy, & effectiveness, truly the kind of person you want when you have a problem.A most positive experience !

Sean MCallister was awesome, he new his stuff. My iPhone was stolen and I got a new phone but needed all my apps pics and contacts. He worked with me and we got them all back from the cloud. I was a very happy man thanks again Sean for all your help

Had my first experience in Burlington store and was very impressed with the expertise and prompt fixing of a problem. Shawn was a good (and patient) teacher! Thank you CityMac! Thank you Shawn! I will definitely return.

I walked in and right away got my phone fixed! The gentleman were very aware of exactly what to do and even helped me with a few other brain doozies on the laptop as well. I couldn’t be more thrilled with the service I received! Thank you for your help! I’ll be back for those recommendations

Computer was ready on time and works great. They were honest with me and didnt charge for a diagnostic check. Very happy!

A great visit. The employee was very knowledgeable & replaced my battery. I will be recommending CityMac to all my friends.

JD helped me today with a problem I was having with my iPhone. He quickly analyzed the problem (mostly user error) and fixed it. I found him to be friendly, professional and efficient. This was my first experience in a CityMac and It was a great one due to my interaction with JD.

JD was an excellent resource in helping us select our computer. I would highly recommend him. A great guy and he knows how to catch fish to boot!

Sean was patient and helpful. Took time to explain phone issues and I learned a great deal from him. I would highly recommend him to anyone needing service

Outstanding service to restore info in old iPhone5s and transfer to new iPhone 6s. This took a short time to resolve. Excellent customer service was very appreciated. I’m sorry I don’t have the technicians name.

My iPhone touch screen was not working and after trying several restarts at home, I took it in to City Mac Burlington. Sean and Justin helped diagnose and fix the problem and in two hours I had my phone back and working again! All this the day before the official stay-at-home order from the governor. Thank you Sean and Justin!

My phone was locked on a loading screen for about 2 hours and wouldn’t stop. I stepped in and it took the guy about 5 minutes to diagnose. Lol. He spoke to me in terms that were easy to understand and treated me with respect. Very nice place for those in need.

I had a defective iPhone 7 and didn’t know what to do. I came into this store and worked with Jose and Kaleb, and they notified me that the particular model iPhone I had was a recall model. They sent it out to Apple and I got a new phone back within 2 days! They were so courteous, knowledgeable, and friendly. Highly recommend this store for all your Apple needs.

They just the best at helping with both simple and complex problems with anything Apple. They sell Apple and spend a lot of time setting you up and answering questions. We will never go to an “Apple” crowded store again!

I was very impressed with service from both of your consultants with both their courtesy and knowledge. We first went in to get a phone diagnosed and bought the iMac I had wanted to get one and being there helped making the decisionWhen I brought my laptop in to be downloaded to new iMac he was very helpful in explaining me some new things I look forward to picking upMy new system today. We love Apple products

I was overcharged on bills for almost $300.I tried different resources for months to getthis issue resolved. I saw the CityMac store and thought I would see if they could help.The gentleman there took care of it for me onthe spot! Incredible! All future Verizon business will be done at this store.Highly recommended!Bruce

I bought a 27 inch mac, there was a glitch in the password. Shaun and JD, did a great job working it out. Im glad I have City Mac in Burlington to help. Thanks again Jim Degroot

This was the most amazing service I have ever received. They were so nice, helpful and compassionate. My Mac has water spilt on it and they shipped it out to the Apple warehouse and they said a 5-7 day turnaround. I brought it in Thursday afternoon and I got a call Monday afternoon that it was completed!! It is like brand new!

JD Was awesome! I had a terrible experience with Asuron over my broken iPhone, and eventually got a new one. I was concerned about setting up the new phone, when it came, as my old one had a huge amount of data on it, and I had no stable WiFi where I lived. From past experience, this was going to be a nightmare. Without a second thought, I went straight to City MAC to have the data transferred! Best decision ever! He backed up my old data, charged the new phone, found it was actually not a “repaired” phone, but NEW, upgraded it, because mine was the most recent OS, transferred all the files, and wiped the old phone, so it would not have any data on it, when I sent it in! Fantastic! This new phone has all my files, and I don’t have to worry!!! Thank you!!! This would not have been possible without you! I have relied on you for years, and I will always recommend City Mac

Great staff. They have givin free advice many times so it was nice to finally have a job that I could pay them

I cannot thank the entire staff at City Mac: Burlington, WA enough! They truly understood my plight with needing my computer to write up an offer on a property and clients were arriving from out of town within 24 hours! They called ahead for verification of my keyboard malfunction and under warranty for necessary parts to arrive in their daily 1:00 mail. As soon as it was delivered, they had it changed and tested before the close of their business day. Turn around less than 24 hours! Wonderful to have them located away from our busy larger cities made this an even smoother repair. Thank you gentlemen, you were awesome!!!

I came to your store completely frustrated that I could not get my phone to do what I needed it to do. My gut said to come see Apple and wow was it spot on. Sean had to do a bit of head scratching to figure out what was wrong with my phone but was able to get it up and working. Thank you so much!Sincerely,Shane J. Whitley

Sean at the Burlington Wa. City MAC store exceeds all expectations when it comes to knowledge, professionalism and customer service. He can solve any issue I have and quickly! What an asset to City Mac.Renee M.

My iphone got stuck while updating the software. Took it to CityMac first thing this morning and it was back up and running in less than five minutes. I was so impressed and will definitely go back there, especially now that I know they handle upgrades for Verizon Wireless. I highly recommend CityMac.

Service is efficient, relaxed, and knowledgeable. You can’t ask a “ stupid “ question. I keep telling everyone I know to go to here!!

Kaleb was very professional and knowledgeable about options for getting my older MacBook to run faster and smoother. He even ran some diagnostic tests prior to giving me options for repair. Whenever I go into CityMac, I know that I am a priority. Questions answered, service with a smile.

Thank you very much! I am calling City MAC Simple Simon Senior Solutions! 😉

Staff was professional, friendly, helpful. I had several requirements when buying an iPad and, like a hot knife through butter, the guy who was helping me answered all my questions, solved all my problems and took care of every detail in such a short time it was truly a pleasure doing business there. There was no “we can’t do that” or “you can’t do that”, just great customer service with no glitches.

They ‘re always good to me at CityMac. I have gotten an ton of free advice from them. They have installed more ram and free anti-malware On my MacBook Pro. Always easy to talk with and I’m never pressured by sales or upgrade pitches. They do “good business,” so I will be a loyal customer.Thanks to Chad, Amber and the young man in tech who’s name is escaping me now.

I had some trouble with my WiFi connection. The customer service rep (JD) was super knowledgeable and helpful. Chad’s service department got the parts ordered under warranty and my laptop (MacBook Air) back to me as quick as they could. Only slowdown was due to expected holiday shipping challenges. They were also very communicative with me about the status.

Kaleb couldn’t of done his job better. From the moment I walked in to when I left- He went above and beyond to give exceptional customer service. He was so friendly, welcoming. I really appreciate how efficiently he walked me through the process of my computer issue.He was very knowledgeable and didn’t hesitate to answer all my questions with patience. Thank you Kaleb for being a rockstar at your job! Keep it up, your a great example of what customer service is all about.

CityMac has been my go-to place for Apple repairs, they have great customer service and have always done an excellent job with fixing any issues I’ve had with Apple products! I highly recommend to anyone that has a problem with their device and need either a second opinion or a repair!

They were very helpful very patient would definitely go here again super great service highly recommend them great experience

This place is awesome, and a really great option for buying Apple products locally. The sales and service are top notch!

Good service and friendly. They are dealing with a new computer system so it took longer to process what needed to be done today.

Sean helped me with my iPhone. Hes polite, articulate and very knowledgeable. Thank you Sean!

Had great prompt diagnostic service from Sean. Our issues were thankfully simply resolved. Thank-you!

We have had an outstanding, informative orientation from Sean regarding our I-phone’s misbehavior. He quickly solved the problem and explained a number of features that have confused us. We are very grateful for his polite, personable, articulate, and highly competent assistance.Dr. and Mrs. Murl Leibrecht

Once again the team at City Mac came to my rescue. It seems no matter what I throw at them, they fix it or find a solution. Everything I needed was right there. No sales pressure, just helpful. Jordan sent me on my way with all that I needed to make sure that my laptop/information would be protected. Thank you!!

Service was quick and polite. Helped with finding a cover for my computer after repairs were completed.Also checked my iPhone for battery issues. All is well.

Helpful little computer store in Burlington. Staff was helpful and answered all my questions, they also recycle old computer products!

Sean McCallister is wonderful! Im an older women who lost herhusband two years ago and in his passing he also took all computer IDsand passwords. Sean spent an hour with me and was very patientand tolerant explaining every question I had. And believe me I had plenty.I left your Burlington store feeling much better with the knowledge of an old iPad then when I arrived.Thank you

Jordan was very knowledgeable in helping me set up my new phone. Thank you!

The staff here were helpful, kind, and quick to sort out what my computer needed. So thankful for their help and that my computer is back to me and functional. They even replaced a letter key that had been missing for years, all without being asked! I would recommend them to anyone.

They took care of my issues in a timely fashion. They were courteous and very helpful.

Was extremely helpful with my issue and he helped me resolve my issue in a timely manner!

Very knowledgeable about my iPhone XS MaxIt was stuck on requesting update meaning it would not update the newest software updateWithin 15 minutes it was fixed n I shouldn’t have that problem again . That to me is greatKnowing I won’t have that frustrating problem againThank you Thank YoiuMary

It was just as I expected the results were the same, not much different then If I didnt go, but I found a few things that was true. Customer service was good and all my questions were answered, tech were quite nonarable and answered all my questions.

Friendly staff. Very professional and helpful with timely service. Highly recommend if you are having problems with your cell phone.

CityMac quickly solved my problem on retrieving backup. I would definitely go to them again. Thank you.

Oscar was a great employee. He helped me fix my computer really fast, they told me what was wrong with my PC and they didnt bother answering questions.

My old IMac hard drive crashed and DIED and I thought all my info was lost, which would have been a disaster because it was work stuff. Brought it into CityMac Burlington hoping something could be saved. They were so helpful. They sent it up to their techs in B-ham and they were able to retrieve everything and put it on an external hard drive for me. Everyone was so friendly, helpful and knowledgeable!! Every time I’ve shopped at this store or needed help it’s been an awesome experience. So happy they are up here in the North Sound area. Thanks again guys!

Great customer service! 100% satisfied with my phone repair!

The best! Apple tried to rip me off almost $300 claiming hardware issues with my iPhone. I had shattered screen. I asked Apple to give me back my phone as I knew it had zero hardware issuesBrought it to CityMac. They found NO hardware issues and only charged me the screen repair.These guys are amazing. Thank you =]

I was in City MAC because my track pad locked. I was helped by Sean. He fixed my problem quickly. Thanks for a job well done.

Associated Jacob and Sean, convinced me to switch from my Verizon rep in Bellingham, to work with them. They understood my I-phone, diagnosed battery issues ( selected black out options), found an easy way to download my photos to my non-mac computer, and also was able to navigate my non-tradition e-mail account. Knowledgeable, enthusiastic, and engaged. They were just as pleased as I was, that my issues were resolved. It makes sense to use CityMac for professional, qualified individuals. Thanks more than you can know.

Knowledgeable, helpful, and courteous. Spent extra time with us even though we were only in for new screen protectors!

City Mac, Burlington WA, has always gone they extra mile. The keyboard on my 2016 Macbook was sticking, and they replaced this under warranty (in 2020!) My iphone 7+ is not receiving calls from time to time, and they have spent a lot of time trying to figure this out. I have always been treated VERY well there.

I bought my new iPad Mini from Sean at City Mac. He was efficient and extremely courteous. He very patiently helped me through the process of transferring data from my old iPad to the new one. ( extremely important for a senior citizen). While I was there, I noticed each customer was given undivided attention for their needs. It might be a bit of a wait, but it is well worth your time. I would highly recommend City Mac for all of your Apple needs and/or problems.

The team was knowledgeable and efficient. I was really happy with the work performed on my MacBook Pro.

Kim is amazing! After 2 hours on the phone with Apple, Apple Supports senior tech advisor said I should go to a CityMac or Apple would just reload the operating system- losing all my data. In 5 min at CityMac, Kim fixed the issue and showed me how she did it. As a Systems Engineer, I consider myself pretty tech savvy, but Kim definitely knew more than me and really helped. THANK YOU SO MUCH. I would highly recommend CityMac!

Replacement battery dropped to 74% Max Capacity after 6 months on Iphone 6s. Sent an e-mail requesting warranty support and did not receive a response. Called 2 weeks later and was told that it is not covered under warranty. They suggested I bring it in to the Burlington store (1 hour away) for another battery replacement. The Kirkland location where the battery was installed is now closed. Im disappointed that an authorized Apple dealer does not stand behind the Apple brand.

As always they team at Citymac did and incredible job....in and out in 30 minutes...Back up and running again thank you very much

Very helpful, gave me advice and helped me find everything I need

Sean and the team were knowledgeable and helpful in diagnosing and working to resolve the issues with our phone. Thanks so much.

They worked with me to solve my iPad problems - unfortunately only 1 was solvable. They were efficient and friendly.

Took 4 days for them to call about my laptop that i dropped off. They claim that they dont have the parts to fix my laptop? All that is needed is a sata cable replacement in my opinion. Time to look somewhere else i guess

I came in to transfer everything from an older iPad to a new iPad. Kenton was extremely patient and helped me do everything I needed to do. When I got home and had one more question, he quickly had the answer for me. Thanks Kenton!

Very pleased with CityMac Burlington, WA. They changed out the battery in my iPhone as promised in the allotted time.

Jose Gonzalez, City Macs manager, assisted me with an issue concerning my iPhone. He was extremely knowledgable, pleasant, and efficient. I definitely appreciated his time and effort in solving my problem with ease. Joses friendly manner and sense of humor also helped to make my visit an enjoyable experience. I highly recommend City Mac for your Apple, Mac, iPad, iPhone and Verizon needs.

As soon as I walked in the door, I received a friendly welcome and immediate attention. Sean listened carefully to my concerns, explained what needed to be done, and skillfully accomplished the work. I left with peace of mind, a smile on my face and a refreshed, renewed laptop. Great people, great place!

Citymac in Burlington was very knowledgeable, helpful, and timely.Thank you and I will certainly recommend and continue to use your store.

They fixed my phone and were absolutely professional!!! Made this one of my favorite places to visit for things such as iPhones and macs. :)

As a newcomer to the iPhone community my helper Sean from city Mac Burlington spent time with me and I mean lots of time well over an hour to make sure I was happy and comfortable with my new iPhone 😜

Five stars to Markus. He knew just what buttons to press to make my phone come alive again, checked my settings for updates, and sent this happy customer on her way with no charges.

Great service; quick! Nice guys!

Sean was very knowledgeable and took the time to explain what he was doing and why. It was a great experience!