The employees here are very friendly and helpful, very generous with their time to guide you to choose the right product for your needs.

All the latest Microsoft stuff. And a super cool AI robot you can interact with. Definitely worth checking out.

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I had a great experience.My new laptop was a lemon, stopped charging in a few weeks. They replaced it and I left with a new machine.The people there where nice, friendly, and helpful.

The staff is very helpful and friendly, but Im surprised that they didnt price match. When I had told them that I found one of their wireless keyboard mouse combos at Bestbuy and Amazon for a better price I was told I should buy it. I would have rather bought from Microsoft but I guess they dont do that. Not sure if thats a policy or not but it was a little disappointing. Other than that the staff is great. I love going in this store.

These guys were fantastic. They have a virtual reality display set up where you can experience virtual reality for free. It was extremely cool and super underrated totally recommend this. If this wasnt enough the staff members here helped show off their sweet computers. Dont go anywhere else for a computer except for here. This place has actually good computers. You WILL NOT find this quality anywhere else. Take it from a techie. The prices are also really great!

I went to get a kitchen accessory, and their robot totally caught my eye and stopped me dead in my tracks. I was in the market for a new laptop and they had exactly what I was looking for. The staff was very knowledgeable and professional. I hadnt been to the mall in quite awhile and Im glad I went and just happened to see their robot. A great place . Thank you .

Nice to see a surface-type laptop uner 300-400 dollars. Very nice staff... let me blare music to try out the fancy speaker. Cool robot customer service... very nice idea.

Convenient when you need a copy of Windows 10 right now. The service really varies from the times Ive gone in the store. The first time the guy behind the counter was very helpful and friendly. The second time I got some pushy and stand offish manager that nearly pushed a sale to far with me to the point I was going to just order the OS online but was able to reason with him and he backed down from the hard sale which would have been double what I had paid 3 weeks prior bc of some installation fee.

Very nice looking store. Was in there trying to find a replacement stylus for my Surface Pro 3 cause I snapped the tip off my original. The ones online werent specifically for my SP3 and I worried a little about functionality, not to mention they were $100+. One of the guys working there — wish I could remember his name — was great. Told me the ones they had would work. Was ready to buy it cause I thought I didnt have any other options. Then he told me to hold on a second and checked the storage area. Ended up coming out with a new tip and gave it to me for free. Saved me $100+ and allowed me to keep the one I have, which I prefer. I dont know if theyre paid hourly or they get commission or both, but he couldve easily had me buy a new one and Id have no idea, but he did me a solid. Will definitely be back to that store when I need something else for my SP3

I showed up to replace my damaged Surface (under the Microsoft Complete protection plan) 15 minutes before closing. Sarah and Alex were extremely helpful, friendly and efficient and got me out of the door with a working computer in ten minutes - I was fortunate to already have all my files in the cloud, which made the process effortless.

Fast and efficient.. In and out with ten minutes on a hardware replacement. Fantastic.

From the moment I walked in I felt like I was in good hands.The associates were friendly, and helped me with my issue. The Microsoft store was clean,and well staffed. They absolutely earned a customer for life.

Had to come in today because my Xbox One X managed to break for the second time in the 12 months I have owned it. I called to set up an appointment only about 45 minutes in advance. Everyone at the store was friendly and Stephanie helped getting a replacement console a very easy process.

The staff were super nice and helpful and the Pepper robot was really cool. The store itself is really clean and cool looking. Im writing this from my new device they helped me out with. Thanks guys!

I called to make an appointment for a transfer of data from an older Windows computer to a newer one. When I arrived at the store they said I had no appointment. Nevertheless they successfully transferred (copied) all the data to the new computer and even left the same data on the old computer as a back up. Good idea. They answered a few other basic questions as well. Im very Happy with their Professionalism and resolution of my issues. Also, I enjoy the look of their store. Nice job! Thanks!

I bought, from the website, an extra charge for my surface tablet based on the poor reviews online. Turns out the charger that came with the tablet was working fine, so I decided to return the extra one that I didn’t need. Wanted to return it to the store in store because I feel that is easier than trying to ship it back. Was told in essence “So sad, too bad. No returns after 30 days”. Even though the charger was still in the original packaging and had not been opened, and they still sell it. Definitely going to have to think twice about the next tablet I buy.

I have Microsoft products and I have Apple products and in the past five years I have dreaded going to the Apple store because of the ridiculous long wait and terrible customer service experience that leaves you leaving cheap and neglected. I can say with confidence that the folks working in the Microsoft store are helpful, attentive and understanding of my needs. They are willing to give me the extra minute and offer so many options I would not have thought about if I did not ask for assistance. They have a team to troubleshoot Microsoft products on the spot and in front of you. This is something that Apple does NOT do. Matter of fact, they take your Apple product and take it to the “back room with an Apple engineer” to troubleshoot just to tell you that there was evidence of water damage when you know for certain it never touched a body of water EVER. Anyway, I’m supporting Microsoft products because Apple forgotten what really matters to a customer.

The surface is definitely something to look at if youre considering an Apple Air

Good store with great selection and plenty of staff to assist.

My kind of place. Everyone needs to be there at one time. You cannot afford to be left behind technologically. Big 5 to Microsoft

Amazing support! Great people able to help with anything.

I have come to this store multiple times for different issues on multiple devices.The staff is super friendly and they were able to get my issues resolved right away.Im looking forward to continue my business with them.Im a very satisfied customer.

Me and my friends participated in a event called the “Friday Fortnite Squads event” and came in first place. The first place prize was a $10 gift card to Microsoft, but because I was getting a little excited and yelled ONE TIME, yes ONE TIME, I was denied the gift card.Disgusting they would do that to a kid.Never come here.

All was awesome! Anamika, helped great and she was very friendly! Thank you for the awesome experience! Will bring my friends to experience the games. Yuri A.

They do stand by their product. I needed additional support after a few weeks which they provided with no strings attached.

Best place to demo Microsoft products, plus free fortnite at times

Dino is amazing!!! I had a repair issue with my surface, online support referred me to the only store near my home in Beachwood Ohio; Support ensures me that the store has a replacement device for me. actually the store did not, Dino replaced my surface with a brand new device and help provide some best practices, educating me on the best ways to use the surface! as if that was not amazing enough Dino also provided my with a full year warranty on my replacement surface! I am so very satisfied with the customer service! I could not have asked for anything better!!!!! Thank you again!!!

I know these guys get praised for customer service, but its mostly because they will talk to you and try to sell products to you the second you walk past the store-front.My wife and I went there a few months back to possibly purchase a hybrid laptop since they were having a sale. I did a lot of research on the product we wanted to buy, and we wanted the latest one. The second we walked in, nearly three people approached us in this little shop asking if we needed help. All we wanted to do was look around for a moment, which I told them. Finally, I went over to one of the reps to see if they had the product we were looking at online. He said yes and walked over to the laptop - however, the only problem was that it was last years version of it. I asked him if he had the latest one and he told me it WAS the latest, and tried to convince we that it was. But it wasnt. The design was completely different and everything. I pulled the latest one up on my phone to show him, and he looked at it for a second and said Oh, yeah, that one doesnt come out for a few weeks. Even though it was available for purchase everywhere else and had been for a while? He tried to backtrack and show us another product, but we told him we were good and left.So, bottom line, its hard to shop in this place and at least one of the customer service reps over there will try to convince you that the older versions of products they have in-store are actually the newest. Dont fall for it. Do your research before coming here.

The MSFT version of an Apple Store. Great help for my Surface Pro

I have had two interactions. The first my Microsoft Band 2 died. I was going to make a warranty claim through my credit card, since it was 3 months out of warranty. I went into get a letter stating it was unrepairable. They offered me a new Fitbit charge 2, and gave me a gift card for the difference.The second was my Surface would not update. They fixed it. They were so pleasant.

Great problem identification and resolution for my dated Xbox. Recommend their service personnel.

Cannot talk with anyone unless you submit to having a text message sent to you. I called to ask about MS keyboards and if they had any. I called the number for this store location and the prompts demand that they send me a text message. A TEXT MESSAGE..? This is seriously stupid. My business goes to Micro Center or anywhere else.

So I walked in to look and find out about Gaming Computers in the Beachwood store. While the staff was polite, they seemed less enthusiastic about wanting to sell a product I was interested in. Nobody seemed to know much about their higher end computers basically stood around while I looked at the model they had on sale. When no one could discuss the specifications, why it is a good model, or what it can do performance wise, they finally had to pull the information up on a computer for me to see. I mean what was the use of going to the store? I could have done it all from home. Is there no salesmanship anymore? like I said they where very polite, they just seemed to have no knowledge about one of their major products and displays. And after a half an hour of trying to pry information out of the staff, they told me they had no more models in the store.

The representative that I chatted with on line I believed named Kuwai was absolutely fantastic!!! I hope I spelled persons name correctly!! Chatted with me for about 25 minutes and answered all of questions I asked which were many!! Would definitely recommend!!!

I needed help with a Windows 10 update for my laptop. I worked with Kenneth who was very helpful. No charge. No hassle.

Sean C. and Jessica were OUTSTANDING....Sean tailored my Acer Aspire S7 laptop to my needs. Im going to need more help. I left with confidence today!

Stoped in without appointment, but was seen right away. Staff friendly and courteous. They trouble shot my microphone issue on my new Surface Book 2, discovered a hardware problem and swapped the whole thing with a new, in the box replacement. Great service - Thanks!

I was upset because my new surface pro 4 wasnt charging. However, Shane met me at the door, heard my problem and responded quickly by giving me a new charger for free! I was in and out in 5 minutes. Thanks Microsoft for great service!!

Wonderful customer service! They exchanged my band for the correct size even though I bought from Best Buy months ago (who incorrectly sized me). Friendly, helpful and knowledgeable.

I didnt buy anything but Is a good place to buy gadgets.

Unbelievably manager LaDonna: I went in to fix my surface screen with a dark spot. The stuff was friendly and offer to exchange my surface with a refurbished one. I was a little hesitated since my surface was brand-new. I tried two refurbished unit. One blue-screened right in front of me and the other had a very bright dead pixel. I did not want to get into more trouble. So the stuff offered to trade in my surface at a whopping $180! He explained that MS had no control over trade in price. I could believe my ear and was ready leave disappointed. LaDonna stepped in. She did not want a customer leave the store disappointed. Since they do not have the same model I had, she worked with me to upgrade my unit to a newer model with very reasonable price. I left as a happy customer and would recommend anyone who look for a premium product and premium service in computer to LaDonna and her store.

The traditional fresh store, enthusiastic staff

Gavin was most informative and polite.Thank you for answering my questions.

The experience I just had calling the store was absolutely unbelievable. After pressing several number options (Press 1, Press 2, etc), I was literally ON HOLD for another 10-12 minutes. Microsoft should be ashamed of that!!!

Patient, knowledgeable and most friendly staff!!

First and last time in a Microsoft store. It wasnt that the staff was rude or anything, bit lazy sure. It was the total lack of any type of knowledge when it came to their higher end computers. Stunning really.

The two guys that helped me could not have been more friendly or helpful. They were determined to fix the problem I was having and went above and beyond to make sure my wireless adapter was fixed and working properly. They cleaned up my Surface Pro, told me what I needed and, more importantly, what I didnt need on it. I hadnt even asked about that but they looked, saw an issue and fixed it anyway. Their interest level in me as a customer and my computer was way beyond the usual experience. It was not scriped or forced. In my opinion, they truly care about the product and wanted their customer to have the best experience using it. Simply awesome!

Always like the store. Good service

Stay away. Customer service is a joke . If your looking to play some xbox your good to go. If you have issues that need resolved go somewhere else.

Nice location for all your Microsoft needs with Great Customer service!

So we go to the Microsoft store and I go take a look at some computers why my son goes to VR to the station an employee Toms know you got to be 18 but theres this other Brown kid that goes there and hes like six or seven and he doesnt even get called out and by the way the employee that told my son to you got to be 18 didnt even care about the seven year old nice job Microsoft you hired racist people

Made an appointment to discuss issues with Xbox. Employees were very welcoming and friendly, they were able to resolve the issue quickly!

Usually my experience with Microsoft is nothing more than sub par, but I was helped very quickly and efficiently over at this location. Was helped by a man named John who got my consol replaced in minutes. The whole ordeal took less time than it did to drive there. I was very satisfied with my experience Nd will be returning here if I need any type of customer service.

Who is the young black dude I their with the fake microsoft tattoo on his arm is to comfortable in there like the rest of the staff. The customer service that I received was I professional and not even compassionate to regular buying customers.

It has playable Minecraft.

Great, knowledgeable staff with friendly service. Like how they provide access to their event space in the back to help out the community and small business owners.

NEVER COMING BACK HERE AGAIN FOR ANYTHING!!! My dad dropped off my laptop and my sisters laptop to upgrade it to Windows 10, but my sister wanted her laptop to be completely wiped clean and mine updated ONLY. Once we got it back, they said they wiped out BOTH laptops and I had important stuff in my laptop. They said they will recover it back (and one of the employees had the nerves to say I should be paying for the recovery, which shouldnt have to happened in the first place if they did what they were suppose to do), after a week, nothing was recovered, and said my dad signed an agreement that said they can wipe out both laptops, but found out it was a lie because my sisters laptop was not wiped clean, it was updated only. I would never trust any of my devices at this store, they are unprofessional and a waste of your time.

I have been on the phone since 3:40 this afternoon with technicians from the online support system trying to troubleshoot my Surface Pro 2 for issues that started today with the WIFI system of my device - when I turned my machine on today, the WIFI was showing that no networks at all were showing for anywhere in the area. After trying several options, including double checking with COMCAST to ensure it was not an outage - which there was not - it was assessed that my machine needed to be brought into a technician as it was most likely an antenna failure and that it could be easily fixed with a replacement part.This wouldnt be such a big deal or issue if the nearest technician wasnt located almost 3 hours away from me. Outside of Microsoft telling me that the only option they could offer me over the phone for my out of warranty machine was for me to purchase a brand new Surface Pro, this location also told the online technician theyd be unwilling to help after the technician called to see if this location would be willing to allow me to ship my device to them with an email provided work order ticket. They said I had to be there in person for them to be willing to help me.This is completely outrageous. You all market your products to BUSINESS CUSTOMERS. They should absolutely have access to a technician within a reasonable distance to where they live and, frankly, Microsoft stores should be much more helpful in assisting customers who are in the very predicament I am in. I should not be forced to purchase a whole new system, when the reality is it is a simple fix that would cost me a FRACTION of the price of purchasing a whole new system. Shame on this location for being so unwilling to help, especially when I am dealing with a technician I have been working with all day and with a company with whom I have a business account for my graphic design company and a personal account for my gaming interests. You all should be much more helpful especially with your Pittsburgh neighbors. >:.(P.S. There is an APPLE STORE just down the street from me who would have happily and actually do meet my needs for the products I have purchased from them. Why would I ever consider purchasing another Microsoft Product when this how they see fit to deal with and help their customers? Appalling.

Amazing people and amazing courses free of charge

When I have a problem this is my go to place the people are nice & very knowledgeable

The staff is great. Very courteous and helpful.

Great store and loved the little robot.

Great staff that is super helpful. Plenty of midnight launch events that are a blast. Easy location to get to.

Very helpful, computer repair.

Cool place with plenty of things to poke at. The staff wasnt pushy which is nice.

Staff is a little pushy but man the atmosphere is great. They do special events all the time too and they are some of the best. I wish I could give it six stars.

Lots of variety and quality products available. The staff are friendly and helpful once you get taking to them.

Some techs are rude. Others fantastic. Depends on who you get. If you get a bad one, hang up and call back later.

Avoid this store at all costs. I purchased a laptop from that started to have display issues an hour after I brought it home. I then returned that and bought another laptop, which instantly had audio issues. I will never be doing business with this store again and urge all of you to avoid buying their defective products.

Excellent customer support.

Very friendly staff, the surface line of products is pretty interesting

Nice place to see all the things that run Windows 10

Amazing customer service! Very happy with the surface 2.

Helpful employees and live demonstrations of the products make this place very respectable.

Undivided attention with professional assistance. Fitted products to personal preferrences

Awesome help and courteous service

Very helpful staff

It is a nightmare to get hold of the store. After six minutes of sales pitch was transferred to a retail answering and when requested to connect to the store had to listen to music again. Called 800 number at and after 15 minutes of music hung up.I guess Microsoft does not care about new sales.

I have always found the employees to be very helpful and pleasant!

Awesome store, great staff, very helpful, bought a surface book there.....

One of a few stores in the nation demoing HTC Vive, awesome demo!

S20 presented as well

Very knowledgeable staff. Great selection

Sales person gave me bad information and sold me a gift card for a Christmas present that could not be used for the intended purpose. Oops! More than 14 days so i bought a useless piece of plastic.

Called, didnt visit. Staff are extremely polite and helpful on the phone!

Great place to get my xbox

Staff were really cool and friendly, played on the VR which was awesome. Could spend all day in that shop!

I sat there for nearly 20 minutes and not one sales person came over to help. I guess theyre not too interested in making a sale. Too bad because I would have bought on the spot!

Energetic customer setvice

Friendly staff. Clean. Today was Minecraft Live day and the place was packed!

Nice but is so a rip-off of the Apple store.

Great store, better than Apple

Very helpful staff that will even troubleshoot problems on your PC if you bring it in free of charge. Great customer service.

Thanks Microsoft edge for the free 100.00 gift card. Went shopping on them.

Great deals very affordable

Great Support @ Sales people!!!

I got transferred back and forth to the Asia call center then finallyto the store only to be told they have no desktops available for purchase. Lousy customer service.

Friendly staff and has cool demos!

The person that i talked with was extremely helpful :) :D