I use to love bringing my trucks here never had a problem till now.. had a fuel pump replaced by them, they did good, couple months later the fuel pump statys throwing codes.. they wanna tell me its an electrical issue. Knowing I had another mechanic shop look at it that I trust 100%. But yet tuffy wants to charge me over 300 just to look at it. Its a fault fuel pump and under warranty, just change it.. will be calling the BBB.

This store lost the lug nut key to my car and the manager, Larry, made it right with me. He was courteous and respectful and was willing to admit the mistake and make up for it. We all make mistakes and thats the best we can hope for when we do. Thank you, Larry.

Even though the news was bad and they couldnt do the repair, they were honest, kind, forth coming and more than fair! I will definitely go back.

Lazy people and dont own up to there mistakes that they obviously made yah real professional guys I highly recommend affordable auto

Friendly people, fair price and excellent service. This is the place to go😁

Always friendly, prices are a little high but car repairs are expensive no matter what garage you go to.

They supposedly did a wheel alignment on my vehicle took a back to them 2nd time apparently check the alignment with no documentation presented to my wife and said they rebalanced the wheels with no documentation for the 2nd time and its still no good I would recommend midis downtown Cadillac any day of the week. Steering wheel still crooked to the right if you put it in the middle and pulls hard to the left. I will go to midis to have a real alignment done on my 2016 kia sedona. Hopely you guys will refund the 69.95

Extremely rude people who work there, argumentative.

Usually really good. They were short staffed the day we scheduled my oil change so that was unfortunate.

Try Merrills or a small certified garage instead. Owners of this location are getting carried away with pricing and less about customer service

Very hard to deal with when explaining vehicle issues

They did a good job on my truck

My boyfriend and I were traveling & hauling a trailer. It broke down at midnight in Cadillac, Tuffys got us in ASAP the next morning- sooner than they promised and were very quick with the fix! Very friendly, professional and time efficient. 10|10 recommend.

Always fast and friendly. Work is always done very well. I even take my commercial trucks there. Highly recommend these guys!

Just horrible service just like every Tuffy

Great customer service, honest, and fair pricing.

Awesome job. Very friendly and helpful. Will never try to sell you something you dont need. Great prices and Mechanics.

Did a basic oil change but that was pretty much it.

Got me in right away! Was very honest and straight to the point of what I wanted and needed! Would recommend.

I was there at 9:00 am and get out of there at 1:45 pm. Just for the breaks Almost 5 hours on my birthday. But they did do a good job. And I will go back.

My husband took his car here for an Oil Change and he was very pleased with service. 👍

It would be ok, came on a bad day, short staffed. Was able to reschedule for my alignment.

Thank you Tuffy for taking care of my my wifes tire change at the last minute. I know that you were busy, yet you squeezed her in, and she said your staff was helpful and friendly. I would give 6 stars if possible! Thanks again!

Good place to get work on car done if in a pinch. Little priceie than other places.

Great service quick and honest

I am not the smartest auto mechanic in town: yet I am not the dumbest one either. As a matter of fact I am not an auto mechanic at all. However, I can normally tell the real deal from mockery. I believe the staff at Tuffy, is the real deal because, they have recently impressed me with their upfront knowledgeable communication skills, informative easily understood pre-analysis, and their repair of my loved one brakes. In the name of, Jesus; May God, be blessed and may God, bless you. All glory to, God!!!: in the name of, Jesus.

This place is ridiculous. I had my car in here in may 3 weeks after I bought it when it was still under $0 deductible warranty. I told them it sounded like a wheel bearing was going out they told me no I need to rotate tires. I did what they said the noise continued to get worse. Took it to another mechanic and yes it is the wheel bearing going out and now of course I have a deductible to pay. Why couldnt they just fix it in the first place. If I could give no stars I would. Such bs

Horrible experience. Was told our vehicle would be finished yesterday. Went there today and was still not done so I was told it would be a half an hour to forty five minutes. I called a half an hour later and all of a sudden it will be approximately an additional hour. Absolutely ridiculous for the price we are paying to get this done. Making promises without delivering on them. Now, we must spend more time and money to drive another 35 minutes to get the car and thats if they dont lie on the time again. Awesome.EDIT: Thank you Larry for stepping up and doing the right thing in taking the price down to cover gas and work time lost.

They are always friendly.Free Coffie is always hot. Got me taken care of quickly and on my way. Reasonably priced.

Fair and honest people

I was in Cadillac when my brakes went to the floor, called a few places that couldnt get me in. Tuffy said sure. I slowly made my way and I had a broke brake line across the top front, they replaced and I was on my way in about 45 minutes. Friendly and fast in my opinion.

**SCAM WARNING**I brought in a car I bought in the area, and was taking it back to Ohio. All that was needed, was an alignment. I was originally quoted at $78. 15 minutes after dropping it off, I get a call from this place saying there was a lot more than needed replaced, and the front end was loose. They gave me a quote for a additional $700-$800, and that they wouldnt do the alignment without it due to safety. I offered to waive the liability so I could get the vehicle back to Ohio. They said it wasnt possible without the additional parts and cost.I took it to another body shop down the road. Not telling the mechanics anything about Tuffy, they not only did it cheaper ($59) than the original Tuffy quote, but after it was finished, they said the front was tight, and the alignment was quick and easy after asking if they seen anything off.This was my first and last experience at any Tuffy. Ill never go with Tuffy again in my life, and Ill warn everyone about that business. These guys need to be put in prison. People like this are true criminals against humanity.

Just wanna throw this out there before you go blown up this website please dial withDaniel sent it on there because you don’t want to drive to traverse city to have your vehicle worked on you can blew my messenger up today about The service you guys get .it’s Not the managers fault he’s not allowed to test drive every vehicle Larry knows what he’s doing so much for some of the others workers. I ran into the same thing today ! Hopefully in the near future there will get Daniel back down there just request for him to work on your vehicles No one else ! That will happen just not right now bad reviews from now they will get this problem solved I’m sure ! Thank you my friends and family

I’ve had them work on my vehicles and after today will be the last!! Not once but TWICE they have forgotten to tighten my lug nuts on my tires!! I should of learned my lesson the first time! Steer clear of this place!

THESE GUYS ROCK! Fixed a broken brake line for me in about 4 hours.Gave me special preference because I needed to get to Grand Rapids from Cadillac ASAP.Was afraid Id have to find a room for the night, or get someone to drive to Cadillac and pick me up.These folks actually get how this works. Real customer service. I think they know they can make a difference in someones experience in the auto repair business. I give them a big 5 stars...Thanks Tuffy, Cadillac. Truly grateful for you guys helping me..Kim Beyer,President, Constructors, Inc.Grand Rapids, MI

Way to expensive . No better service than other oil places . No different out, no different filter just expensive

I brought my car in and was charged for the diagnostic. They said it was fixed and I picked my car up and drove maybe 1 mile down the road and it was still acting up. I took it back to them and they looked at it the next day and still could not figure out what was the problem. We paid before we picked up the car and contacted Tuffy to have the owner call me back for a refund of partial refund since the car was not fixed. I never received a call back. Larry at the desk became very rude when I mentioned the problem. I have used Tuffy in the past and noticed that Larry gets rude when there is problems, but have not had any issues with getting our car fixed before. My husband and I have made the decision to only go to Steves Auto Repair from now on. Steve is great!

My wifes vehicle sounded as if a front wheel bearing was going bad. We took it to Tuffy for an estimate. They were adamant that it was the left rear wheel bearing and quoted us a price for the part that was double what I could purchase a high quality Timken bearing for. Thankfully we did not have them complete the work. The left rear bearing was fine. It was the front right bearing that needed replaced.

Great service

Been coming here for years for various quick-fix type vehicle issues. Oil changes are cheap as well but they do tend to try and nickle/dime you with suggested things that really dont need to be fixed.

While the manager was very helpful in getting our vehicle fixed, FINALLY, I would not recommend the mechanics that work there. Had the vehicle in to fix the problem multiple times, had to wait, leave the vehicle there. Was told twice that the vehicle was fixed, only to find out it wasnt, and take it back yet again. Very frustrating. Was not a very good experience and I cant recommend this place to anyone.

Only place in town that would work my tiburon, everyone else said no. Amazing service! Best place I have ever had work done. A+++ quality. Helped me with aftermarket applications too. Lifetime customer for sure!

They were great and fast help.

Snappy customer service people not very friendly

Very helpful place, great job

Service was good, but they took longer than normal on my vehicle, dont know if others had the same issue or not.

I had my oil and filter, and Tuffy changed it for me. Plus they greased my truck and checked the differential. Took just under a half hour on my F350 Dually with a diesel.

These guys know there know there business! They got my vehicle repaired in one day, its was quite a big job. I was in a bind and they did whatever they could to take care of me.

I had a shake in the front end of my truck so I had the front tires balanced, hoping that would take care of the problem (not at Tuffy) When that didnt fix the problem, my next thought was maybe it was the brakes. I took it to Tuffy and told them the problem and that I suspected the brakes. One of their mechanics (Dan) took it out for a drive. When he came back, he put it up on the hoist. He told me that it was the struts and gave me an estimate for $1,361 to replace all four strut assemblies! (struts and springs) I didnt believe for one second that was the problem, and I was right. I had my neighbor, who does mechanic work on the side, check out the brakes. He found out that the brake caliper on the drivers side was bad and that was the cause of the shaking.If I had believed Tuffys mechanic, I would have spent $1,361 and it wouldnt have solved a thing! They will NEVER see another one of my vehicles again!Here is my reply to what the owner of the shop had to say about my post.1) They said the strut assemblies were bad. Even if the struts were bad, (which they werent) they wanted to replace the springs along with the struts. That was just an attempt to drive up the cost even more for something else that was unneeded.2) He claims there was a loose u-joint. False.3) He claims there was loose upper strut mounts. False.4) He claims there was a loose ball joint. False.5) He claims I declined a more indepth inspection. False. They never offered one. How can I decline something that was never brought up?I told them as soon as I walked in the door that I suspected the problem was something in the brakes.6) If my truck really had all those other problems that he claims it did, why did the shaking in the front end disappear COMPLETELY when the caliper was replaced?7) Hes trying to save face on here by telling lies.8) Bottom line: They wanted $1,361 of my hard earned money to do something that would have done NOTHING to solve the problem.

Polite and professional staff and service completed in good time.

Good people good job

I supplied patrs an still cost a lot of money for brake work and really should of been cheaper that it was

Over priced and waiting tome was ridiculous

I had to call The cops on one of the workers! I was physically assaulted in the parking lot I dont recommend anybody going to the guy!

This is the absolute worst shop I have ever dealt with. They will try and rob you blind every chance they get

Lies about what needs fixed. Took a car to get looked told me we needed $470 fix went and got a second look elsewhere and its only a $100.00 fix thanks for trying to rip me off.

Over priced and the work is garbage. Go some where else

Very caring people

Fair prices, honest people.

Good place for repairs

Great service

Helpful and fast

Forgot to replace my oil cap after a change. But they gave me a free one to make up for it.

Good service

Great Service