Staff are warm and inviting! They are professional and highly knowledgeable. Will do all of my printing here ! Ty

Great customer service. J.J. manages the office well and Aspen is always on top of things and goes above and beyond to make sure I have what I need. They get swamped but they are always attentive and will help you as soon as they can.

Ive been using this store for my business for years. Im not sure what the deal is with their service lately, but they seem to be on break every time I go in. I went in today to drop off a package with a prepaid shipping label. There were three people in line and only one of the three workers were working. The other two employees were standing behind the counter staring off into space. When I asked one of them for a shipping pouch, the guy looked at me and said he guessed so and got me a pouch. He then proceeded to continue staring off into space. I dont have time for that kind of nonsense. Do your jobs!

JJ and Aspen were so helpful and had very good customer service!!

Quick, friendly and efficient service. In and out !

This location is great. Staff is always super helpful and awesome.

I’ve been coming to this store since it opened and JJ the manager and his team are wonderful. They always welcome you like your family and try to find the best solution for needs. I do lots of shipping at this location and always feel well taken care of. Really appreciate the store and I’ll go out my way to come to this location.Thanks!

Small business owner and supposed to get my package two days ago. The delivery date has been changed twice and now there is no delivery date. The website does not give a ETA of delivery and I keep calling with no progress.The lack of information about when my package will be delivered is beyond my understanding... customer service has no clue and the facility that it is in is not answering the phone so I can get a proper delivery ETA or if I can go pick it up. This is stopping my business from moving forward. Unacceptable!

I’ve been to this store a few times now and have been helped by Chris each time. No matter how busy he is, he always offers to help and keep a positive attitude. This service keeps me coming back!

Recently moved to Castle Rock from Texas and its nice to see good customer service. J.J. the manger was excellent as well as Aspen. So patient and attention to detail!

I called the store tonight at 7:20 with an urgent project that needed to be done tonight. Luckily, I Chris was on duty and was able to get me. After a competitor (cough...Office Depot), couldnt get the project done with over 24 hours notice, Chris and FedEx was able to get it done 35 minutes after I walked in the door. Great service and a great product. I will use them every time for here on out. Thanks Chris!

I went here to print baby shower invitations & when I got home I realized I had forgotten to edit some wording, I fixed it & went back with the new download. They were sympathetic to the hassle and reprinted for free which was not expected as the problem was my fault. Great staff, exceeded my expectations & the invites printed beautifully

I had 10 posters printed and put my order in online. Christian helped me through the process and Chris answered all my questions. I appreciate the help from these two employees. They really went above and beyond! (And thanks JJ for helping print them!)

An employee advised me that it would definitely be much cheaper to ship through USPS then their establishment.3 hours later after making the package suitable to send through USPS I found out this information was totally incorrect. In fact, FedEx was $60 cheaper than USPS. I Spent extra time and money on wrapping when I could have been done in 10 minutes at Fed Ex.They were also sure to make me wait in line again (20 minutes) at Fed Ex after I had already waited in line and was given bad information. They tore off the brown wrapping paper since I no longer needed it because it was originally to conver up the Fed Ex logo so I could send through USPS.No apologies and not even a thank you for doing business, in fact JJ acted annoyed with me. As noted by another reviewer, JJ lacks any kind of customer service and acts as if you are the one inconveniencing him. The person that originally gave me the information wouldnt even look at me or make any contact with me.With FedEx failing to meet their deadlines and terrible customer service there is every reason in the world to take your business to UPS.The employees here need to know what they are are talking about before they give customers bad information, inevitably costing them time and money. Also, learn how to treat customers. In this case 3 hours of wasted time and extra money.

I love going here! So many friendly and helpful staff!

3 employees, myself and one other customer in the store. Female was assisting delivery driver. I asked for help twice, once was ignored, the second time I was told that hed be with me in a moment, waited for 10 minutes while male employees emptied a Fed ex truck while I am paying for work station time. I had no reason to buy my own printer because I was so happy with the services provided, but Im on my way to buy a printer. Never go there again.

The dude who helped me was friendly and helpful. Love FedEx.

Staff are nice but the fedex service is getting worse and worse. Customer support doesnt care. they cant make deadlines. you pay for a certain time-frame of shipping and will only sometimes actually make the deadline, their delivery drivers will straight up lie about delivery attempts. Avoid if you can. Never buying fedex again after this.

The store itself was nice and the employees were kind, helpful and great.I would absolutely use this store for my business needs OTHER THAN SHIPPING!FedEX Corporate LOST my package and they did not care. Their customer service, claims, and over all process were TERRIBLE!I am SO DISAPPOINTED in their management of the situation and how they have treated both me as the shipper, and my customer.I will NEVER use FedEX again for shipping anything.

Alberto gave excellent customer service! Took care of me beyond expected. Reminded me what to take pictures of (tracking label, return papers, ect...), showed me inside the protective box to ease my worries on shipping my expensive laptop. Thanks! Will be back for more business.

Great staff and JJ the manger and staff are great- always nice and helpful. Come visit and you will be pleased! They always greet you with a smile, welcome you, make each customer feel important and many great stores out there, this is my favorite and will go out of my way to stop here...great job!!

Fantastic customer service! The employee working this evening was so helpful, informative, and courteous. I will definitely be back.

This store is rude. I am not a complainer but these folks had a bad attitude and would not ship a box because it had a small tear that could be tapped over. The lady told me I had have them re package it if I wanted to ship from their location. My box was in good shape they just wanted to force people in to buy new packaging. They were not even trying to be pleasant about it.

JJ is the rudest, least helpful person. In the 4 times Ive been in, it always seems to be an inconvenience to him, hes rough around the edges and combative if you ask questions. Go somewhere else.

Always had great service from all of the staff whenever I have gone in, be it for packing or shipping needs or even the occasional print job or fax.

I had the WORST customer service here today, and Ive found out from family members that this is a trend. I went in for a very simple copy job but needed help with some of the settings because the copier wasnt sensing the size of my document correctly. I asked for help from the young woman at the front, who gave a nod, and an ok, but I saw she was busy with another job so I waited a few minutes. Well, this job took over ten minutes, and still no one came to help me, so I went to stand in line. The woman at the counter was still engaged on her computer, trying to get a print job to go through. She didnt acknowledge that I was still waiting - not a word to me or to the man who came in and stood and line behind me. I asked another FedEx worker for help, but since he was a delivery person, I got the response, ooh, you know, I wouldnt know about that. I proceeded to wait for several more minutes in line, with not a word from the woman at the counter. I finally took my document and left. Will NOT be returning here.

Great service and I usually use them whenever I need to ship or fax something.

Worst customer service Ive ever experienced.If I could give zero stars I would. After waiting in line for 10 minutes the lady working the register at the package center looked at me, told the man working the copy center that she had other things to do and then she left me and the 5 customers behind me standing there. The man working the copy center proceeded to complain about the lady not putting labels on the packages as she printed them, saying he would have to measure every f@&$ing box to find the f@&$ing label that corresponded with it. After taking care of all of those packages, he scanned all of the prepaid packages people had dropped off in the meantime. After waiting for him to take care of everything else he finally acknowledged the line of customers who had lined up. I was simply picking up a box, which he said he couldnt find. I explained that it was a package with the same company name on the side as the box that was right in front of him. He then told me but youre not Meagan. Or Sheila. Or Catherine! until he accidentally stumbled across a box with my name on it and said oh. There you are. After spending 20+ minutes standing in line, being ignored once I got to the front of the line, listening to people curse at their coworker, and watching him look past my box multiple times until he got nasty with me I just wanted to get out of there! I will never, ever step foot in this fedex store again. In fact, I canceled my wine subscription the minute I got home so that I would never have to.

Customer service was great. Very friendly and helpful.

Every time I have been in the staff and service has been great.

So far so good. I look fwd to seeing the product:)

This location provides professional and quick service. I have never had anything other than a fantastic experience.

Great place. They ship it and ship it good.

Over the past few months this fedex office has replaced the management and the staff. They are very knowledgeable and willing to help!!!!

L was stoked that you kept the active page working for 3 days while I kept closing my computer and walking away from the process.

It was so easy to print my staff!!

Ive been in here a few times, and every time its worse than before. They sit in the back and talk, rather than work, and any assistance you need is treated as a total inconvenience to them.

Exceptional customer service.

Shipping address which had changed.

Horrible service and a horrible manager works there!

Helpful staff, Knowledgeable