It is a good place to do your shopping and they have a lot of food and they have extensive kindness.

There were made 3 people in sephora and that included the sales girl yet I had to stand there for nearly 10 minutes waiting to be let in. The girl finally comes over to let me in and squirts hand saniter on my hand. Didnt ask me, just did it. I always open the tester lip glosses to look at color because I cant trust the color on swatches and was told, u cant open testers or use them! Then why have them out labeled as testers? They were rude and treated me as an inconvenience. Last time I shop there.

Bad service not enough cashiers all closed picked over

2 ladies checked me out. They were rude and lazy.

I only go in for fragrance but they never have anything anymore.

They didn’t have any products, the two females that was there wasn’t helpful at all and really didn’t know what she was talking about. Kind of sucks because the main reason I shop at this location was there great customer service.

They had 1 sales rep working inside the store... With a long line outside waiting their turn to shop. Unacceptable

Stopped by this location to purchase the Good Girl perfume and try some samples, I was told they’re not giving samples due to Covid.

Today is the second day coming to get the right Fenty makeup, thankfully the worker Andrea was working she was fantastic, she knew my correct color instantly! Hey Sephora/JCPenney make sure you keep her as an employee!Now the day before I went in there were 3 ladies working that were unhelpful I tried colors that were not for me, they seemed to be preoccupied talking about something else rather than helping a paying customer.

Limited selection, they didnt have the product I wanted. The two ladies working there were not helpful at all. They are not doing shade finders bc of covid and they wont let you open any boxes because of covid. Impossible to find your shade, waste of time. I will not be coming back, just go to ulta.

Why is there always only one person working at this store? Then they cant even help because they are at the register or letting consumers in and out... the chicks that work there are not the most helpful.

Came in today and both of the young ladies working were so sweet! Just wish they had more Tom Ford at this location but I understand 😊

The store itself was okay... light on product ... But they dont tell Men who come and buy gift certificates that they cant be used at Sephora.com or standalone stores... This is especially important in a pandemic and when your store is only half stocked.

The customer service is A1

Great Social Distance Customer Service where great.

Nice store but pretty pricey.

Great customer service, very friendly and helpful.

Horrible customer service. Also they changed the return policy and no longer offer exchanges on unused unopened products. I used to love them. I will no longer be shopping at any sephora. I just keep having bad experiences. From racism to blantly being rejected from purchases. Its so sad.

Beautiful skin care collection

The customer service here is truly awful. I came in asking for help to find a concealer and the employee literally just named a few brands and then looked at me like I was bothering her and needed to go away. Ma’am.

Customer service very bad.. I don’t know where these employees get their attitude from.. very bad service.. !!! I don’t recommend anyone over there..!! If you want something and need help just don’t go there.. just go and buy it..

Gaby is phenomenal. The brows with Co concealer look wonderful. I cannot wait to try it at home

Racially profiled.. a lot you’ve guys dnt understand I KNW IM A BIG BLACK LADY I KNW YOU GUYS LOOKS FORWARD TO ME BEING A CRIMINAL HOWEVER IM WISE ENOUGH TO KNW YOU GUYS ARE NOT WORTH MY KARMA OR FREEDOM... please mind your business

Hey, Sephora Employee! Am I interrupting your text conversation?! How about you get off your phone and help your customers, instead of acting like Im bothering you!

Never coming here again!! I came to buy a nude lipstick and found it.. I was also looking to try out different brands of foundation. I opted in for too faced born this way and beccas total coverage or something like that and let the girl know that. She said okay and shed be right back and went to check out somebody. Okay cool. I thought shed come after she was done but nope. She went to go fix the perfume display. She was literally looking for things to do while I was there sitting for over 10 minutes with a bare face waiting to be matched. If she didnt want to match me, she couldve told me. Wouldve saved me a couple of ounces of my own foundation which is pretty expensive! I wasnt there to be cheap and get free foundation.. I wanted to get samples of 2 foundations to try them out with my oily acne prone skin and then buy whichever one I liked best! There was three Sephora employees and literally maybe 2-3 customers including myself. Theres no excuse for this. I ended up leaving the lipstick.. very disappointed

Excellent experience. Very knowledgeable and very pleasant.

Terrible customer service. Lola was of no help the first visit. Initially told her that I had gotten darker due to it being summer. Ended up having to return the product due to it being the wrong color. When I returned it I let the lady know it was the wrong color an I was interested in getting something that match. She just returned my money and didnt help. I just put back all the items I had in my hand and walked out. Lola and the other lady apparently found it all funny. Last time Id ever shop there.

EXCELLENT customer service! Returned a lipstick that melted in the heat and received two for free. No hassle.

Best customer service experience. I usually shop at Ulta but lately their customer service has been lacking. Ill be shopping here more often. Lola helped me find the perfect eye shadow pallette and even helped me try it out before I bought it. Cant put a price on that! She went out of her way to help me out and I sincerely appreciate it!

This place is an embarrassment to Sephora. I was there about 5 p.m. and it seemed like mostly just store employees putting makeup on themselves and their friends. A majority of the testers are missing or gross, lots of the stock has been opened and used! Its awful. I asked one of the clerks if they had a Drybar product I stopped to pickup and she just said I dont know and went back to her conversation with another clerk polishing her nails. Never this store ever again!

The associates did not help and never greeted me or helped me out. I was going to buy a spray for my face and a powder that i wanted help. I will never go there again.

Why is there always only 1 girl working the entire sephora? Im so tired of always seeing a lone employee run ragged trying to tend to customers and phone calls stop trying to save a nickel and hire more workers also u cant return items that you dont sell at that location that location sells close to almost nothing! And i cant use my sephora giftcard on the sephora website? Complete bs ..Either this is a sephora and they return all sephora items or not this is the last time I shop at this location get it together jcpenny.

Customer service is terrible you literally have to beg for assistance .

I love my Sephora perks, the free samples, and the customer service.

Terrible customer service. After waiting 30 minutes and being ignored, I left.

Eddie lacy and get it out of the