U-
U-Haul Moving & Storage of Chapel Hill
102 Vickers Rd, Chapel Hill, NC 27517, United States
Comments
Je
Review №1

My favorite U-Haul place: always clean, always well supplied, and very nice & polite staff.Compared to many u-Haul locations you can see on the side of the road, which looks pretty sketchy, the Chapel Hill location is a well oiled machine with the full line of service you can expect from U-Haul, including propane. We have used many of those services over the year and seeing this business growing over the year and keeping the same quality is heart warming.Room for improvement: it’s always slow, they don’t rush you, so don’t rush them. Propane prices are a bit on the higher end, especially compared to Costco.

Ja
Review №2

I do not remember the mans name who helped me, but he was an African American man working with several tattoos and he was an absolutely great person. I broke off a key into a lock by accident and he did not stop trying to help me get the broken key out. He did not have to do that, but it saved me money and a hassle. Thank you so much. I want to say his name was Dshawn? I am sorry if it isnt but thank you so much man.

Ma
Review №3

This location has had a string of terrible managers. I used their storage facilities for a year. The so called climate-controlled facility was over 93 degrees for at least 14 days in July/August 2021 and they did not let customers know the HVAC unit was broken and they were waiting on a part. They offered 2 months free rent to me because I went and discovered the problem myself, but then rescinded that offer when that manager was fired. I have tried to contact their regional and corporate customer service and get put on hold, or shifted to another manager who never calls back, e-mails go unanswered, etc. Awful.

jo
Review №4

Young dude behind the counter seemed really customer oriented and did a great job helping me figure out which storage building I would need.

Je
Review №5

Hallways are filthy, lots of bugs, cobwebs and dust balls. My air conditioned unit felt really warm. Told by the front desk manager that a/c has been broken for awhile awaiting a part. Not a good experience anymore.

Si
Review №6

We booked our truck a month in advance and they didn’t have it because they overbooked. It was frustrating because we came from across the country to move stuff. They found a uhaul place for us to rent from that was in apex (45 minutes away from the area we were moving into) and the truck wasn’t discounted. We ended up paying about $100 more than expected. The guy at the Apex Uhaul said that this happens all the time because the employees just want you to get out of their store. Also, my husband totally loved getting vape puffs in his face the whole time... (sarcasm if you couldn’t tell). I dont recommend this place to anyone. Actually, use penske even though it’s further away.

Sa
Review №7

If you want to be treated like absolute garbage, definitely come here.

Gl
Review №8

I stored my most important things at this unit, only to have rat poop in the bottom of 3 boxes and a signed hard cover book gnawed on. I remember the exact day i had the book signed. I am so upset. Many of the paper goods stored in the dirty boxes are from over seas and can not be disinfected or replaced. I trusted them for years, Believing my things were safe, but they are not to be trusted.

Br
Review №9

Great customer service! Moving is stressful, but the general manager Precious took the time to help us change the time on our reservation when we showed up late (went to the wrong location, oops), sort out a computer issues with our assigned truck, and even stayed until 5:30 on Memorial Day weekend Sunday so I could come grab the sunglasses I left in the truck before moving out of state. Storage facilities also more clean and secure than Ive experienced with other companies. Thank you for your help, Precious, and highly recommend!

yy
Review №10

Easy to make or change or cancel reservations, very friendly and professional, clean and reliable auto at great pricing. highly recommend. also like that i can get my propane gas refilled. very convenience.

M
Review №11

I never write these reviews but was compelled to here due to how poor my experience was with this U-haul location. I made a reservation for a van weeks in advance for the only day I had time to move into a new place and was told my reservation was guaranteed. When I arrived to pick it up, there was no van available for me - or for anyone else who showed up at the same time as I did with a reservation. The staff were polite but not helpful, as they could not explain why all the vans reserved for that day were not there and they threw their hands up in the air instead of helping me to find some alternative.

Fo
Review №12

Process was extremely easy & efficient. Great customer service.

Kr
Review №13

This used to be an extremely well-managed location. That has changed badly for the worst. Now, this place is a disaster. Save yourself a lot of trouble and go elsewhere.

Ma
Review №14

Listen, you dont expect much from a storage place. But this one went far above and beyond expectations. They were very friendly, accommodating and helpful while I was moving in my stuff. Making everything as easy as possible for me. The conditioned storage units are reasonable, clean, secure and very cool. I would highly recommend to others.

Su
Review №15

Just waited 15 min and left without LP gas. No one answered the bell, employee cleaning trucks said she wasnt qualifed and couldnt find anyone else. You would think they would at least have someone in the store to keep from being ripped-off.

Dr
Review №16

These guys are great. I go here to fill up my propane tanks. I even got a German lesson from one of the guys there who happened to be a student at UNC but from Germany! Can’t beat that.

be
Review №17

This was the worst experience for me.

Ka
Review №18

Was just charged $268 for a $30 trailer and cannot get a response from anyone on why we were charged 9x what we were quoted. Have called 4 times, and spent over 20 minutes waiting to speak with someone but no one ever answers the phone. Still trying to get a response from someone but starting to think theyre just going to take my money and run.***Update - I left this review, and now theyre hanging up on me every time I call the store.

Ma
Review №19

Ive used many a U-Haul over the years and all over the country. I have no experience with the storage end of their business, but I will never go to any other U-Haul in the area for vehicle rental. Ive rented here many times and it is always the best service Ive had at any rental place, hands down.

La
Review №20

Several times a month, I would rent. . the vehicle I need is always ready, and very clean. The old manager left and it’s a shame because just had such a great attitude. Was Top notch service. I understand Covid has made things more challenging but I was greeted with very unfriendly service, forced to use the app that would not work for anybody. Groups of people just standing outside trying to get their vans. Anyway customer service is very important. There should be a way to maneuver the system to keep it safe but to also allow one customer in the store at a time and to help them instead of expecting them to do the whole process themselves. I hate that because I really loved the store. Instead I’m renting a U-Haul from another place in Pittsboro

ha
Review №21

This place is the best. Clean, honest, courteous, and fast. Can’t go wrong getting a moving vehicle here.

ch
Review №22

Good place, only downside is the birds that will come to attack you if you approach a section of the storage units (they have a nest around there)

Ja
Review №23

This is the best U-Haul youll ever visit. Well stocked with trucks, equipment and supplies. Friendly and efficient staff. The manager, Chris is brilliant and extremely helpful.

Br
Review №24

This is the best uhaul location Ive ever been to. Everything you need in one place. The people are so nice and helpful. Easy and fast pick up and drop off.

Ja
Review №25

I cannot say enough nice things about my experience today with this u haul location. Christopher the owner was helping me and Im not sure if their is a more helpful or genuinely nice person on this planet. I go out of my way and spend extra money just to deal with people like chris. Thank you Christopher.

Ja
Review №26

Really excellent employees, alla them! Theyll go that extra mile, or 100 miles, for you, just as if you were their best & most $ tipping -est customer of all time, even if youd nevern heard of IHaulWeHaulLetsHaul before. Really impressed & does me ole heart good there are still good, regular, peeps left round here, what with so many Richie rich, armed guard n gated, supa -pricey, er, ah, (Top-State-Political-Leader)s Club subdivies...aw, yknow wot Im sayin, where the rich snots snoot....

Wi
Review №27

Staff was very helpful. Towed trailer from NC to CA no problem. And staff was very helpful when we dropped it off.

De
Review №28

Good service. Very efficient manager. Other staff are nice and helpful.

To
Review №29

We have used this place for years,We absolutely love Chris,he has always taken care of us

Br
Review №30

This was one of the worse experience we’ve ever had with Uhaul. The Sunday morning (6/3) shift were not friendly and made us feel unwelcome. They were not helpful at all. Not once did either of them smile or say a kind word. If they aren’t happy with their jobs, then go somewhere else, don’t take it out on the customers.

We
Review №31

Best Uhaul Ive been to since I moved to North Carolina. Chris the manager always goes out of his way to put the customer first and make sure you have everything you need

Ma
Review №32

I use this location on a regular basis for truck/trailer rentals. They are always professional and have my rental ready.

Ja
Review №33

Pretty awful experience at this location, took about two hours just to get my truck. Extremely antiquated and fragile check in systems. They changed my original booking from a one-way rental to a round-trip rental without telling me, so I had to drive 40 mi. back overnight to return.

Ke
Review №34

Amazingly kind, patient, and professional.Clean office. Friendly. Went above and beyond.

Ma
Review №35

Always a good experience, little to no wait and new equipment.

Ke
Review №36

Have a ton of selection of boxes bubble wrap anything you need for moving

To
Review №37

Quick, friendly and fair.

Mr
Review №38

A+ Management! !

Ka
Review №39

Friendly staff

Information
39 Comments
4.1 Rating
  • Address:102 Vickers Rd, Chapel Hill, NC 27517, United States
  • Site:https://uhaul.com/Locations/Self-Storage-near-Chapel-Hill-NC-27517/782059/?utm_source=gmb&utm_medium=primary&utm_content=782059
  • Phone:+1 919-929-1133
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Propane supplier
  • Trailer rental service
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
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