Ronald Lee was so helpful, professional and friendly. Our tire blew and we ended up buying 4 new ones. This area was very remote so we were thankful that Neal Tire and Auto Service had tires in stock for our low profile Lexus. He took such good care of us and got us on the road immediately.

Dropped my car off 30 mins after opening for a simple fix. Was under the assumption it would be done the day of, not being told otherwise. Had no call by an hour before close, so WE called just to be told they already looked at it and it wouldn’t be done until the next day. Midway today, I call to see when it will be done just to be put on hold for 10 minutes and told I’ll get a call back when they get ahold of the mechanic. An hour passes, no call, so I call AGAIN. Just to be told that the mechanic for my car is working on something else (instead of my car that’s been there since yesterday open). That car “won’t be done until this evening” so I “MIGHT” be able to pick it up tomorrow. RIDICULOUS. NO COMMUNICATION, and the SLOWEST shop in town. Will NEVER be back.

I made an appointment for 8:30 to have my radiator flushed at the Charleston store. I was told it would take about 2 hours. After about 3.5 hours it was finally done. I was driving north on 33rd Street, Mattoon when my car alarm went off and issued a loud command to shut off the car immediately which I did. I called Neal Tire and to his credit, the manager showed up quickly and determined that the hose had been tightened but the thermostat coupler was brittle and the tightening crushed it. A tow truck had to be called and I finally got my vehicle back around 6:30. I asked them to deliver it to me north of Mattoon. The manager said there was no charge. Of course there was no charge because it was THEIR fault. I asked that they adjust the charge for the radiator flush but was told that wouldnt happen. My entire day was shot because of their shoddy workmanship. The manager was patting himself on the back for comping the additional work, but none of that would have happened if they had done the flush correctly. I felt they should have done more to compensate me for my time and in the interest of good will and positive word of mouth.

I was able to make same day appointment for a tire to be patched but I needed a new tire instead due to hole in the side wall. They were able to replace my tire and had me back on the road within an hour. This was my first visit to this location but it definitely wont be my last. I would recommend to my friends and family!!!👍👍

These guys are top notch. Super helpful and nice. I will be coming to them from now on.

Great prices and top notch service

I have been bringing my lawnmower tires to Neal for years, and more recently have purchased car tires for both my husband’s car and my own.The experience we have had is unmatched for courtesy, convenience and price. Melvin is terrific and the crew are second to none! Thank you for running a reliable, honest business.We are customers for life!~Jessica M.,Charleston, IL

Awesome service and friendly staff members!

These guys consistently do an incredible job and they have an amazing team. Car repair businesses can sometimes feel as if they are looking out for their own best interest...that couldnt be further from the case here. Special shout out to Matt...that guy knows customer service, he is phenomenal!

We purchased a new to us used vehicle a week ago and had new tires put on by the dealerships service department on 1/9/20. We were told the tires were balanced and aligned. On 1/10/20 we traveled 3 1/2 hours to Charleston, IL to visit family. Once we got on the interstate and got the vehicle to 70 mph the car began to vibrate to the point it was unbearable. On 1/11/20 I called Neal Tire and asked if they could squeeze me in since we were out of town and they said come on up. They were able to squeeze us in and checked the balance on the tires and found over a lb of lead weights on our tires. They were able to properly balance our new tires and our vehicle now drives like a dream. So grateful for great small town service. I grew up in central Illinois and have always used Neal Tire when I had an issue and will continue to use them in the future. Thanks again for helping us out on such short notice.

Great place good service

We love the guys at Neal! They have always given us honest, good quality, prompt service, but tonight they went out of their way! In order to make sure we had a van and could take our kids to spend the Fourth of July with their grandparents tomorrow, they found the part we needed and stayed open late to do the work. Ron was particularly helpful! Thanks so much for being our reliable, friendly auto shop!!

Great people they stayed latr just to get my vehicle to me

Best car repair shop in town. Melvin is the greatest! The mechanics will take the time to show you the issues with your vehicle.

Amazing shop. Honesty and Integrity. Melvin and Henry worked late on a Saturday to assist my son with an alternator and ensure he got back on the road safely. I tried to buy them lunch but all they said was we just appreciate your business. I wish I lived closer to this shop. AMAZING PEOPLE. Sincere appreciation to Melvin and Henry for the hard work they do. Sincerely - White Honda Pilot that gave you so many problems

Customer service couldnt have been better my appointment was at 1:00 they got me right in service writers and techs were very helpful great team

What an awesome experience! I happened to be traveling through Charleston on business when I got a message light that my engine was low on oil. Out of happenstance I found this shop and they fit me right into their work schedule. I waited very little for them to start working on my car, and they apologized for the delay on top of that. Upon learning the cause of the problem (the oil plug was over torqued and oil had been leaking for months) they topped off the oil (over a quart of synthetic motor oil) and cleaned the oil that had sprayed all over the under body of my car. But it didn’t stop there. After getting my car all zipped up and ready to go, the owner Melvin told me to just have a nice day. I asked him about the invoice for the work and oil they replaced and his answer was “you’ve had enough trouble with what the other shop did to your car, I’m not going to add to it by charging you more”. I was at a loss for words, not only for the unbelievable generosity and empathy that he displayed, but because of his demeanor when he said it - what a kind and descent guy! I insisted again and he refused to take my money.I’m 42 and I’ve been to almost every corner of our country. Never once have I encountered such a professional, friendly, and considerate team of folks. Everyone in the shop was genuinely concerned and provided me with assistance in some form or fashion. What really gets me is that he didn’t know if I was a local or just passing through, and yet he treated me better than family. There’s hope for the world when someone looks beyond just doing business, and dispatches you all fixed up with a handshake and a smile. Thank you guys!!!

My family has been doing business with Neal Tire for about a decade now. Great service and friendly representatives. They are often familiar with specific problems unique to certain year/models that other servicers often take more time in diagnosing. Would highly recommend.

Good

A big thank you to the crew!!! They called me as soon as they knew what was going on with my car. They were honest and did what needed to be done without breaking the bank.

Job was done in the time frame they said it would be and done properly.

Melvin was very helpful. I got a good price on a set of Goodyear tires. Better than the big box store.

My wife had to drive to Green Bay WI from Charleston IL unexpectedly. She needed to take my car which needed 3 new tires and an oil change. I was on my way home from work at 4:30 when I called Neil Tire who closes at 5:00 and they said no problem. They had it done before 5 and for a very reasonable price. I will never go anywhere else for my automotive needs.

Good service and friendly people!!

The previous reviews speak for the business. This a tire shop without all of the hassle of new tire shops. Direct about their pricing and doesnt charge an arm and a leg. I have taken ATV/Mower tires to this place for years and they are the cheapest around with quick turnaround.

Only place to buy tires

Friendly staff who will be straight forward with you. I have taken my cars here for oil changes and repairs and have never been overcharged or had them tell me there was more work needed then what I brought it in for. I have even brought it my own parts for the vehicles and they where happy to use them. Great honest and affordable car repair.

Good friendly staff, works well with their customers and working them in when necessary. Would recommend to anyone and I do! Call Ol Mel and hell take care of you.

They were very helpful very good experience

Mel, Ron and Matt are always professional and courteous. They are always ready to solve my problems. Went traveling and have a problem, they are willing to take time to answer my questions and usually solve my situation. Their prices for products and services are competitive.

I was leaving out of town on a 500 mile trip, and woke up the day before with a nail in my back tire. I ended up calling and getting in the same day. I just went ahead and got two new ones on the back and had the one rotated up to the front, and one tire in the front tossed out. I paid 356$ after an alignment and balance that I thought was included (guess not). Right as soon as I drove it off the lot I heard knocking and grinding. The grinding made me think it was my roder (no big deal I was just gonna get it fixed here when I returned) turns out after almost having my tire blow out on the highway (front tire) my wheelbearing was INCREDIBLY bad. The shop I took it to in the town I was visiting said there was NO WAY a car mechanic wouldn’t have been able to see how bad it was, just by how he could wiggle the wheel back and forth he told me I was blessed nothing happened. Turned out to be another 200$, and 200$ I’m GLAD I didn’t spend here. I will not ever be returning. Of course when I called I got the run around ‘wheel bearings just go out’ is what I got for a response. Which is fine but a WARNING would’ve been nice. My car didn’t make the noises before I brought it in, but whatever. Not to mention, I overheard 1 customer in the 6 hours I was waiting share how excited they were about getting 4 new tires AND installed for 400$. If that’s the case I was I incredibly cheated. ALSO not to mention, quoted 150$ on their website AFTER I had my work done cause I was curious. I cannot stress enough, how incredibly stereotyped I felt. Don’t go here if you’re black or a female. That’s all I can chalk it up to.

Excellent service and they explained the repairs and did what needed to be done. Glad to know there is a quality tire and brake shop in town and the pricing was fair. I will be back for my next set of quality tires.

Great people to work with on getting repairs done in a quick reliable manner

Our son attends EIU, Ron at Neal Tire and Auto Service was very accommodating in assisting my son around his college schedule to rectify his auto problem. Highly recommend their service. Thank you and especially to Ron. Again, thank you for going above and beyond.

Good work done but a bit pricey for me.

Great place fixed my tire &everything

I went in about 1030 this morning to get a new set of tires on my car . I picked my car up at 1145 and my car was ready for the road . The Neal Tire crew are all courteous and got the job done ! Thank you Neal Tire !! Im a happy customer !!

The Manager made me feel like I was being dishonest and I am not a dishonest person. I think I would think twice about having service done there because of the customer service. I understand he is running a business and he has people trying to gyp him but he needs to try to work on giving people the benefit of the doubt and not putting them on the hot seat. Fool me once, shame on you. Fool me twice, shame on me. would be a better approach.

Quick and good prices. They did forget to put on one of my tire sensor right before I had to drive to Indi though. Didnt have time to tell them. Had to replace it unfortunatly.

Place is great!! I called for a last minute fix & they were short staffed that day & Melvin & the crew got me in & out in no time at all!

They were awesome. My daughters car started leaking oil on a saturday & most shops were closed. I stopped by without an appointment an hour before they closed & they were busy but they were able to identify the leak, refill it with oil, & add a dye so they could tell if it continued to leak & they hardly charged me anything. I would highly recommend them.

Good people and they know what theyre doing

Great work great customer service

Friendly, trust worthy staff great customer service. quality work

Lack of accountability and responsibility. Their negligence caused my engine to blow. No one wanted to accept responsibility and they said it was my fault. Went for an oil change, left with no oil, no filter, or no oil cover. Nice manager but terrible workers, havent been back since the incident and I dont intend on ever going back.

Fast and very friendly.

Always friendly and accommodating. Melvin goes above and beyond to help.

Decades of great service!!! Quality, trustworthy, knowledgeable, efficient and caring staff.

Great shop. Very knowledgeable and very fair pricing

Service always great and staff very knowledgeable and friendly

Extremely knowledgeable staff and friendly service. Thanks kevin for finding my ac leak!!

Always top notch service. Ronny Lee has always been helpful.

Quality service for a good price.

Anything you want done on your car they can do...Melvin and his gang certainly will do you “right” at a fair price and keep you and you car on the road

Good people

Oil change, tire rotation

Always do a great job.

Great speedy service.

Excellent service.

They are mediocre at best. Go there only if you want to keep taking your car back to spend more money.

I like them

Ive been here several times and theyve always treated me right.

Fast, friendly, and helpful everytime.

They arent always honest and will take advantage of women.

Inexperienced staff couldnt get a tire off my truck.

Extremely helpful and friendly!

Fast friendly service

You can always trust Neal.

Very helpful staff

Always there to help you out

Great service

Great service

Friendly staff

They kept my car for two days but they also figured out the real problem without trying to push me to repair things I didnt need to.