Thanks to Ryan for coming in on his day off and thanks to Nick Arellano for helping me out and finishing up the deal. Thanks to Cam for the deal. Also thanks to Nick and Mike (finance) for staying 2hours after close to take care of me. What a great experience from the entire team. See you in soon when we come get our next BMW! Thanks for my 330e!!

First and Foremost, I have NEVER been disappointed with the service Ive received from BMW from the purchase to being serviced. I call TIM my Personal and Most Favorite employee at the Dealership in Charlotte NC on Independence. All the staff is so very courteous and willing to help while youre waiting for your car. The waiting room is very accommodating with nice things to eat and drink. Im on my SECOND BMW and I have not one bad thing to say. I am pleased! And my car is always cleaned...

Got some standard service done with good results. Also was told of a couple issues that I did not know about, so I can research them to determine my course of action. Job well done in 1/2 day while I waited. Happy with my experience, John-Paul Kemp is a great Service Advisor!

Hendrick BMW is a great dealership to work with. Our Salesman Robert Mann was incredible and went above and and beyond helping my wife and I with our purchase and delivery experience. He made us feel welcomed and appreciated. Hands down the best customer service we have experienced from a car dealership. We will definitely be back for our next purchase.

This was the best car buying experience i ever had. My salesman,Joshua Thompson was totally amazing. He got the perfect BMW X2 that i wanted and with all the features plus more. He even stopped by on his day off to make sure things were going right. Joshua you are the best! And i can’t leave out Kimberley in finance. She was the bomb!I want y’all to know I love my X2!Thank you

Professional staff all the way up the line at Hendrick BMW! Similar to my positive experience with Hendrick Audi, transparent communication, courteous interactions, and fair pricing will make anyone a fan towards obtaining their next BMW at this Hendrick location. Congrats to the GM and your entire staff in winning over my second round of Hendrick loyalty!

Overall very good. The sales manager and finance manager were great. My salesperson was not helpful and was especially disinterested until he realized I was actually going to buy a car, then he warmed up a little bit.

I just took delivery of a new Arctic Grey Metallic X5 xDrivei40, beautiful vehicle, handles great. Excellent follow up from Michael Dugan, a true professional, who helped make certain I was well cared for in the process. This is my 3rd BMW. The M Sport Package & 21” Wheels, (Black Leather interior) really set this one apart! 5 stars Michael.

I had been looking for a car for a long time and stumbled across a beautiful BMW at this location. From the moment Tim took me on the test drive I knew it was the car for me, and it was my first time ever driving a BMW. He didnt sell the car but gave me the experience of a lifetime, he broke everything down from A-Z and when it got time for financing Ryan gave me the deal of a lifetime. No pressure no haggling he asked what I was looking for and made it happen. If you are looking for a car even if a BMW is not on your radar please give Tim Holowko and Ryan Armstrong a call I guarantee you will not want to shop any where else.-Patrick D.

I had an amazing shopping experience. Deon Dawkins was my sales rep. He made everything a smooth process for me. After ordering my car, he gave my updates throughout the process, from start to finish. Highly recommend this dealership.

I had a pleasing experience working with Asher Issacs 11-25-2021. He was very courteous and professional at all times. as was Ryan in the finance department. I would recommend this place of business to anyone interested in purchasing a new or pre-owned vehicle. Thank you for all you did to make my experience pleasurable. Bill Baker

I’ve owned five BMWs over the years, they are amazing cars. However, maintenance is imperative. John-Paul (JP) Kemp, my Service Advisor at Hendrick BMW treats my vehicles like they are his own. I trust JP, he’s professional, courteous and works with me to prioritize the issues that are critical. I’ll always rely on his expertise.

Duane was a delight to work with. He found the exact car I had been searching for. I was in and out in a snap.

Had a wonderful experience here! My husband and I worked with Jonathan O. And he was awesome! He answered all of our questions, was incredibly responsive to our requests for a test drive, was professional, and ultimately won our business because of his willingness to be honest and helpful in the car buying process. Would 10/10 recommend BMW on independence and working with Jonathan. Thanks!

We bought our second BMW from Hendrick. Our car buying experience was excellent. Robert Mann did an exceptional job guiding us through the whole process from start to finish. His insights and suggestions made a big difference and building our own model with his assistance turned out to be the right decision. Robert thank very much for your support.

Go see Tim Cady at Hendrick BMW. Tim is an excellent communicator and really goes out his way to make the purchase process smooth…. and dare I say, enjoyable. Tim does what he says he will and even answered some questions I had, post-purchase. The vehicles at Hendrick are very well kept, but to me, the biggest part is about relationships. Being able to work with an advisor that’s trustworthy and helpful is extremely important. Tim was understanding of the fact that I didn’t have a ton of time to waste and was very respectful of my time. Tim is new to the area, but not at all new to the car business. If you are in need of a vehicle go see Tim!

I couldn’t be more pleased with my recent experience at Hendrick BMW. I have been a BMW owner for nearly 20 years. Over the years I have dealt with dealerships in Manhattan, New Jersey and Florida and, hands down, I was most impressed with the client care and service I received at Hendrick. I walked in last Saturday afternoon (admittedly a very busy day) but still received prompt and courteous attention. Asher, my sales associate was amiable and listened to my needs. He was helpful and did not attempt to oversell or put any pressure on me to complete the transaction. I also received great care from Mike, in the finance department. Despite the fact that the dealership closed at 5pm both Asher and Mike stayed until after 8 pm making sure that I walked out that evening with the car that I chose. Thank you Asher and Mike! You made the experience easy and stress free. I will be a longtime customer of Hendrick. Hendrick actually delivers the gold standard that you expect from BWM.

I am extremely pleased with the level of service received from theHendrick BMW Independence location. My particular service manager, Saad is always able to address my inquires and is so knowledgeable.

Sal the service specialist at Hendrick BMW independence is awesome! He Always makes sure all my service needs are met and provides excellent advisement and customer service!!

It was a pleasure doing business with Hendricks BMW dealership. Taylor Lane was our sales person. He showed the car we were interested in and also 2 others. He was very patient and knowledgeable.They were all very considerate of our budget and made the deal work for us. We are in a beautiful BMW X3. The personal touches and flexibility of this dealership is amazing. I would recommend doing business with the many Hendrick dealerships.

I absolutely love going here. The people go above and beyond. I felt like I was the only person buying a car there. Thats a really good feeling to know that they truly care about you.

My experience was OUTSTANDING!!! Deon Dawkins, who is the Sales Consultant at Hendrick BMW on East Independence Blvd, did a great job explaining the process to me. I will be purchasing another BMW in the next 6 years!!!

It is refreshing to have a service department so well managed and informative. The waiting area is clean and well maintained. The employees are friendly and on the move constantly.I have dealt with Tim Fowler both times I have been there and he seems to go out of his way to help and answer questions. This is exactly the type of service I would expect from a well managed BMW dealership. Good job overall.

Excellent buying experience! Purchased a 2021 BMW 530e from Hendrick BMW and I couldnt be more pleased with the service I received from my salesman, David Livingston. If youre looking for a preowned certified BMW, I highly recommend Hendrick BMW.... and ask for David Livingston. Hes all about taking care of his customer!

Duane C., our customer sales representative was friendly, knowledgeable and professional. He assisted us with our trade and third purchase. He answered all of our questions and he remains available to us as a resource. We appreciate you Duane! Thanks for your expertise and service!

My car was service on September 25. I had an excellent service advisor. Ryan Dewey was very professional, knowledgeable and honest.I will be back at this location when my car needs service. I absolutely recommend Mr. Ryan Dewey for servicing your automobile. Thank You!

If I could click more than five stars I would Hendrick BMW has been by far the best car buying experience ever. This was such an amazing experience from start to finish my salesperson Jon Ogletree was just amazing, we even 😂🤣 sang together and he just made feel so comfortable I think I gained a new friend 🤗 he was so patient with me. I was so indecisive I had no clue what I wanted I test drove about 5 or six cars until my mind was made up. No pressure what so ever. I even told Jon I needed to leave because it started to get overwhelming for me. But little did he know I just went into prayer about it just a little alone time with me and God and I knew if it was for me it was going to be. Ryan the finance manager was amazing as well he went the extra mile for me to make sure I was happy and satisfied. Thank you to everyone I truly recommend this place to buy a car. I Love love love my x3

I purchased my BMW in October. My experience was great. Ligon Washington was my salesman, he was prompt and professional. I will not buy another car from anywhere else.

I had a very enjoyable experience at this location. I worked with Duane Coffey. Very knowledgeable about the vehicles on the lot and helped me make the best choice. I’d highly recommend!

Last night, we noticed that the rear right tire pressure for our BMW 330I was 18psi. This being our first time encountering such an issue, we messaged Joe Pirolo at 7:40 pm. He promptly responded. Said not to worry and that I should bring the car at the service center next morning.Even though we did not have an appointment, the service advisor, Caroline Jonathan, took us right away and got the work done within 90 minutes. Best part was that I had purchased the tire insurance, so I did not have to pay anything out of my pocket.Thanks again to Joe and Caroline for prompt and perfect service!!!

Had a great experience looking for a pre-owned BMW. Duane Coffey was wonderful- followed up promptly and consistently when he had info, never was pushy. Several others from the dealership followed up as well which wasn’t even necessary as he had it covered. I will definitely call him again the next time I’m looking for a car!

Working with Duane Coffey was a great experience. He is knowledgeable and patient and I feel like he listened to my needs. His smile isnt half bad either :) See him if you need a vehicle and want to avoid the b.s! Thanks Duane!

Russ Sides was a pleasure to work with, and a definite asset to Hendrick BMW. He is responsive, and timely. Would do business with him again!

We had a great experience! While we did not purchase a BMW, we found our Honda Odyssey with lower miles and at a fair price. Everyone was welcoming!

My husband and I had a great experience with Hendrick BMW. They were not pushy and very knowledgeable. I received a fair trade value, excellent APR and the perfect car. Ask for Justin if you need a sales advisor. He is great!

One of the smoothest—if not the smoothest—car buying experiences we have ever had. Justin Mitlehner was so knowledgeable and accommodating; moreover, he made the process easy and entertaining. Excellent facility and excellent sales professional!

My salesman, Landon Blake delivered outstanding service throughout the duration of my recent 2015 Lexus 200 NXt purchase! He was able to do the majority of the backend process with me over the phone before Id even had a chance to see and test drive the vehicle so when I came in for the signing, there wasnt much for me to do. Seamless process from start to finish. Highly recommend! Cant wait to enjoy my new ride!

My car buying experience was awesome!!! My salesman, Duane Coffey was very professional, knowledgeable, and efficient. He definitely made the process stress free. I highly recommend Duane if you’re looking to purchase a vehicle. I’m absolutely loving my BMW X5!!

If I could give these guys more than 5 stars I would! I would really love to thank Matt and Ryan for all that they have done for me, they helped me get into my dream car, and were beyond helpful for making my dreams come true! They truly went above and beyond for me, giving me a deal of a lifetime on a 2019 i8 Roadster, and I am still in shock and disbelief that I own my dream car! Thank you Matt and Ryan, you guys are truly amazing! You guys have a customer for life!!!

We recently purchased a vehicle from this dealership, and I am VERY happy with my entire experience. We visited several BMW dealerships in the area, and this one was by far is the best. Other salesmen talked us out of cars or promised prices but did not deliver. However, at this dealership we had a completely different experience. Our salesman Jeff Shinn went above and beyond what we expected. He actually SAVED us money. He found us a newer car at a lower price than we expected to pay. He was patient with us with all of your questions and he talked us through things we didnt even know to think about. You can tell that he knows what hes doing. He was very professional and personable and knowledgeable. I will NOT buy a car from anyone else!

Very pleased with knowledge, expertise, and professionalism of Chris Q. during my recent car search and purchase. Vehicle, sales & financing staff - top notch-consistently excellent. Im one of those people who dont enjoy purchasing a car, this experience might have changed that.

I had a fantastic experience, thanks to my salesman Gus! He took care of us from start to finish! I would go back to buy a car there just because of him.

Listen, Hendrick BMW is hands down the BEST! I think they’ll be my forever dealership. I worked with Justin M., and he’s great at what he does. I was taken aback by the hospitality, persistence, and determination of everyone involved—from Ryan, to Justin, and Cameron and Jordan. I’m appreciative of not only their professionalism, but also their relatability and the fact that they’re down to earth. They made me feel welcomed. The environment and atmosphere is warm and welcoming. The customer service experience is superb. The follow ups, the check ins, the purchase, trade, and delivery experience…I’ve never; and I’m amazed. I’ve been to other BMW dealerships, and Hendrick Northlake is by far the best. Justin made the process smooth and easy…he was upfront, he didn’t waste my time, and it didn’t take all day. Those things matter to me. I’m absolutely enjoying my new vehicle. And I owe that to them.

I am a new BMW owner. I was totally impressed by the annual service from Hendrick’s BMW on Independence Ave. Not only was the oil service complimentary but the auto tech found a glitch in the cars program. They gave me a loaner and fixed everything like new. Just the way you want to be treated!!

Nick Arellano made the entire car buy process seamless. Great customer service and attention to detail. Make sure you stop in and ask for him if your looking for a new BMW.

Excellent communication throughout the process.Great use of technology to both show video of the detailed inspection and for payment purposes.Saad is ALWAYS fantastic. Helpful, concerned, insightful, available, just great!

Need a vehicle? Go see Duane Coffey! He’s been in the business for over 10 years and is kind and knowledgeable when it comes to car sales! I recommend him and this Dealership!

Everyone was really helpful, Mariana was very insightful and transparent on what needed to be done. Everyone worked together as a team to make sure I was comfortable being there.Thank you

The experience was a 5, until I sat with the finance guy. Sales associate Marlon Perez was outstanding and took the time to make a big purchase, frozen grey Z4 M40i, one to remember. The gentleman in finance, not so much. Changed my feelings from excitement, to frustration and this had nothing to do with qualifying.Go in and ask for Marlon! Great guy who really knows about the product he is selling!

Best customer service ever! I went in to purchase a new car and Duane was the absolute best!! Duane listened to my concerns and addressed each of them fully! He was very professional and made my buying experience top notch. Everyone greets you with a smile and their energy is unmatched at this location. Kudos to him and the entire staff for assisting me! If you’re in the market for a new car or truck drop by and see Duane-you won’t be disappointed!

Unexpectedly purchased a beautiful, sporty Mini Cooper yesterday from Duane!Absolutely love this car and Duane and the other associates were terrific!They certainly earned 5 stars from me!Susan

I had some service related problems regarding my vehicle. Some mistakes were make on their part but the service team stepped up and apologized and I feel confident in their commitment to my satisfaction. Thank you Rusty for such a sincere conversation.

I purchased a 2021 BMW M440I Convertible from Hendrick BMW in Charlotte on Saturday, June 12, 2021. Inventory is very slim nationwide on this vehicle. My salesman, Robert Mann, went above and beyond the call of duty to find the exact vehicle I wanted. Five Stars for Robert. I would definitely recommend him. We actually had to get a vehicle in Germany that was just produced for another US dealership. He went to bat for me and provided sound advice every step of the way. I could not be happier with my purchase experience. The sales manager, Cam, and another salesman, Josh Wilson, also provided me assistance along the way to make sure I had the best car buying experience. I haven’t owned a BMW in about 20 years, but I am very glad I came back to the brand. The quality and drive of this car is exceptional.

I spent time at multiple dealerships test driving vehicles and Hendrick BMW was by far my best experience. My Client Advisor was Russ Sides and I would not hesitate to recommend him to anyone.Excellent in every way. Knowledgeable, timely follow up and did what he said he would do. I did not feel like I was being sold to but more consultative approach.

This has by far been the best experience I have had with any car purchase. Jeff Shinn went above and beyond to make sure that I purchased the right car for me, super nice guy. The finance Manager Cody Campbell is awesome thank you so much for everything. 🙂

Best service department ever because of Saad Mubarak!

I don’t normally do reviews but a had a awesome car buying experience with Duane Coffey! He really knows his product and he was a joy to work with. I highly recommend Duane if you’re in the market for a car. Thanks again Duane!

My service tech Saad took great care to get the recall done on my care. He went the extra mile to make sure all the concerns I had were fixed. Follows up right away when I reach out. Hendrick is lucky to have him. This is my first BMW and Saad I hope will be around a long time to make sure my car keeps running at top shape.

Marlon Perez and the team at Hendrick were really helpful in answering all my questions related to 3 series. Very patiently, he provided me all the options for a 3 series and also walked me through through the latest updates in 2021 variants. Keep up the good work! I will definitely visit them again in the future for purchases and services.

I love the valet service where you can pay a small fee and have the car picked up and delivered. Unfortunately, what Ive experienced consistently is lack of communication, no follow-through, and basically its up to the client to repeatedly call and text to try to figure out whats going on with the car. Ive also had experiences where there is no resolution on one visit so the car must be returned.

I’ve been going to Hendrick bmw for years, both north lake and independence are great. Jesse in service always takes the time to explain what’s wrong, and doesn’t rip me off. They had my car for like a week waiting on a part and if it was any other dealership I’d be irritated.

Saad, our service advisor, always communicates clearly and follows through consistently. You get what you pay for here. Pleasant experience. Lovely, modern dealership.

Bought a Range Rover Velar with salesman Duane. Efficient, good communication, straight shooter, smooth process.Sales manager was inflexible about letting me take car off the lot while doing paperwork, but, in the end the experience was good.

Just had our 2016 BMW 320i in the shop for routine care. It was so easy to make an appointment online. I also appreciated John-Paul Kemps honest feedback on what needed to be done today versus what we could put off until the next service appointment. It was a pleasure doing business with him and Hendrick BMW.

I received wonderful customer service from Duane and the other employees that helped me with my car and made the process as easy and quick as possible.

Asher Isaacs was our sales adviser for our 2019 X5, which was our second purchase from him, and he provided another great experience. The car was delivered with some items needing attention which Asher took care of right away. Great experience with Hendrick with our purchase and we have great experience with our service as well.

My 3-series sedan was at 110,000 miles, and it was my usual time to trade. Other brands were researched. As before, BMW was at the top. This fits our great experiences over decades owning BMW’s. The Hendrick dealerships continue to have outstanding service and sales.I usually go preowned. I was directed to Jeff Shinn at the Charlotte dealership. He provided one of the best sales experiences I have ever had. He knows the product, found the right SUV for me, made the sale seamless, and gave me great follow-up service. He is the perfect representative of the Hendrick dealership name. I highly recommend him, the BMW products, and the Hendrick name.

Duane Coffey was excellent! He made every accommodation and then some. Excellent experience. These guys did everything they said they were going to do and more!

Today I bought a 5 series that I absolutely love and the service that I received is unmatched! My sales consultant was Jon. He’s extremely personable, energetic, enthusiastic, honest and knowledgeable. Ryan did my financials and he took the time to give me all of my options instead of trying to “sell” me options and I appreciate that. These gentlemen went above and beyond for me today and I won’t forget it. If you’re looking for a bmw please go see these guys you won’t regret it. I’m now a customer for life!

I came in to view your inventory and met a top notch gentleman by the name of Duane Coffey who was very knowledgeable and definitely was a great help my wife and I will be scheduling a tesr drive appointment soon. Duane is a valuable asset to your company.

I love BMW :-) The cars sell themselves! My sales agent, Asher, was awesome! Super friendly, great energy, and made me feel really catered to. He found me the perfect vehicle, and I am getting so many great compliments on it. I had been looking to purchase a 3-Series for the past 2 years. I am glad that I finally made the move, and I will never look back. The finance manager, Andres, thoroughly explained the different add-on options with the service packages. He provided detailed explanations regarding the warranty and tire & rim package(s). I felt comfortable during the entire purchase process with Andres and never felt pressured. Overall, I had a wonderful experience at the BMW Certified Pre-Owned Department.

I was impressed with the professionalism and the prices at Hendrick BMW. I highly recommend Justin Mitlehner who made the painful process of car buying actually pleasant. I also received a great value for my trade. Will certainly use this dealer again for my next. purchase.

Excellent service! The Hendrick BMW Team was very professional and courteous and took care of everything I needed for our car.

Like others leaving comments, Id like to give more than five stars to Sal Seck who has been my Service Advisor for quite a long period of time. Sal always communicates routinely through the service appointment and also with any upcoming maintenance that will save me a trip. Just recently Sal and the service team spent several hours tracking down a clicking noise issue that occurred at random times when braking. Sure enough, they isolated the issue and have parts ordered. Thanks Sal for taking care of us.

Thank you, Russ Sides!!! Best car buying experience from to start to finish!!

Duane was extremely helpful in getting this process done smoothly and efficiently. I traveled from Va to Charlotte and only had to test drive and sign the docs. Great dealership. Very profession and very responsive!!!

Communication during service awas great.

David Owen and Tim Fowler were super helpful with my visit to Hendrick BMW. The service process was so easy! I really appreciated that.Thanks, David and Tim!

GREAT service and communication as usual. To save time, I had my car towed to the Independence Blvd location and the valet service returned it. Juan Carlos, my valet, was exceedingly helpful, courteous and communicative. Working with him and Sal, my coordinator was a pleasure! Hendricks work and customer service, in my experience over the years, is truly a paragon of performance.

The best car buying experience my husband and I have ever had! Asher was very professional and informative in this whole process! We will recommend Hendrick BMW to everyone we know!

Buying from this location and working with Duane Coffey was the best car buying experience I have ever had. Reasonable fair prices, not pushy, and more than willing to meet in the middle! Highly recommend! I love my “new” used vehicle! Thank you Duane for such a great experience!

Been having trouble with my apple CarPlay for months now. Even the apple genius could not help. John Kemp at Hendrick Independence BMW was able to resolve my issues and it’s working great now. Thank you John for great service and fixing a tough issue!

I recently had the pleasure of working with Marlon Perez. One of the best service experiences i have had. Marlon listened to my needs, and was able to get me the exact vehicle I was looking for. From start to finish, Marlon made the process seamless and fun. I would highly recommend Marlon and Hendrick BMW to anyone looking for a luxury service experience.

Best buying experience Ive ever had hands down! Duane Coffey was attentive to my needs and made the buying process actually quite enjoyable. Seamless process all the through. I highly recommend Hendrick BMW in Charlotte. I love my 540i Xdrive!

Sal at the service counter was very pleasant to deal with. Along with my regular maintenance, I requested that something be looked at because I heard a noise. He spoke with the tech, they detected the issue and fixed it for me with no charge. The wait time for the servicing wasnt bad considering. Sal was very thorough with explaining the results of the maintenance. I was very satisfied.

Saad Mubarak at Hendrick BMW in Charlotte is an exceptional adviser. He always takes excellent care of his clients, and is a primary reason why I continue to drive BMWs for the last 35+ years.

*Review is for Service Department*If you get Ryan Dewey as a service advisor, consider yourself in very good hands.I dropped off my 2017 340i for a brake fluid flush and found a new dent on the side of the vehicle after I picked it up. I immediately took a picture and sent it over to Ryan. With little to no pushback he took responsibility for it. Long story short, he had an external vendor immediately work on rebuffing it and even polished up previously-existing curb rash on the front wheels as an extra for no charge.Should I upgrade to another BMW (assuming the design/front grills of new models dont continue to get out of hand) I will definitely go back to Hendrick for this reason alone.

If you are buying a car here then let me warn you my experience so you dont get cheated by them. I pre build one of my BMW car and I was promised by sales agent that I can make changes before the car goes to production and they will call me before BMW charge my credit card for deposit but despite of sending them email in one day in advance ( we needed to change the interior color ) they charged my card without let me change my interior color.Worst customer service I have ever seen. Please stay away from this dealership. If I could give them zero star if there is an option for rating of zero star.

Duane Coffey is Awesome! Besides Duane being friendly and professional, he listened to what we wanted, gave us options and did not pressure us for a decision. Duane went above and beyond and we will recommend him in the future.Thanks Duane!

This dealership is the crown jewel in the Hendrick Automotive Group. Michael Dickerson sold us a new X3 and we are thrilled. Michael was professional, kind, and very helpful during the process. He felt like a trusted friend and not a salesperson. He was never pushy, presented options, and really listened to our needs while recommending the best options for our family. We are a complete BMW household and return year after year, not just because of BMW, but the way Michael and Cam treat us. Even if the competition comes out with something better (rare) we will continue to purchase from Hendrick BMW for many years to come! Go see them today, ask for Michael, you will not be disappointed.

Just purchased a 2021 x5 and the vehicle is stunning. Great ride, excellent performance, brand new shiny, and good price on trade in vehicle. Carl Busby (Client Advisor)is a pleasure to work with, made the purchase process easy, and fully satisfied all of our needs and wishes on a new vehicle.

Great customer service, excellent communication, nice atmosphere, very reliable. They will even send you a video of the work they are doing on your car. They will send you a text message updates as well because they know your time is valuable.

I have been a BMW owner for several years and even though I live in Eastern NC (4 hours away), I chose to do business with Hendrick BMW in Charlotte for two reasons. First, they had a better selection than several other BMW dealerships near me, and second the treatment I received from my Client Advisor, Robert Mann. All through the negotiation process I could truly tell he was working for me in every way. He was always courteous, professional and had a wonderful personality. This dealership was much more willing to negotiate over the phone and via email than any of the other dealerships I was dealing with. After we agreed on the terms (a week before I could get there) he kept me informed of everything and made my time in the dealership minimal with the actual transaction. On a scale of 1 to 10, I would give Robert an 11, he was wonderful to work with.In addition, the BMW Genius Shawn Kollmer, who walked me through the new features on the car, was extremely knowledgeable, patient and a pleasure to work with.I would highly recommend this dealership.

Sal and the service crew at Hendrick BMW were great in taking care of my M2. Not only did they take care of an engine issue under warranty, but they also tech inspected my car for an upcoming BMWCCA driving event at VIR. Thanks so much!

This review specifically pertains to Jesse Walsh’s personal and professional excellence, particularly in regards to recent service recovery. Between 4/23-5/7, I spent a total of 8 hours over 2 visits at the Independence Blvd location in an attempt to fix the driver side window ( a manufacturer’s defect, as my vehicle is a 2021 X3). As expected, I became increasingly frustrated as the repair took significantly longer than originally anticipated. Throughout the arduous process, Jesse’s timely, knowledgeable updates, innate courtesy, and personal integrity not only ameliorated my frustration, but ultimately fostered patience on my end! He is the epitome of service excellence, an invaluable asset to the Hendrick organization. I am gratified for this opportunity to acknowledge his excellence.

Hello BMW Hendriks! I wanted to take a moment today to thank JP for his exemplary customer service yesterday! He understands that the product he is selling first is customer service and that everything else is second. I appreciate him for having confidence in himself and the knowledge of the products/ services that are available to me at BMW! Despite his full agenda, I felt that my needs were his priority. Thank you 🙏 so much JP. Until next time!C. Gaither

I come here first every time I buy a car because of DeSean, but receptionist acted like she didnt want so sell me a car or connect me with anyone after I told her the car I was interested in. I asked for a finance person and she shrugged her shoulders about when I could talk to anyone. I asked about the next day and she told me she couldnt tell me when the finance person would be in office. So I left and bought a car the next day. I know that Saad & Luka are still there holding it down and providing great service. These two are ways helpful & hate to leave a bad review from my previous experience with great professionals at Hendrick BMW.

Sal was awesome and provided great customer service! Thanks again!

The service advisor, Sal Seck, did a great job. He kept me up to speed about the service progress, and when the car was finished, he walked up to me for a check out. Greatest experience thus far (and was already satisfied with the service), this time it was beyond any expectation. And they returned my car very clean as well.

Jean Paul has taken care of the whip an myself every time I have visited. It’s always a pleasure to have great customer service. Appreciate the southern hospitality