WOW! Customer Service like never before. Mia is THE Go-To Girl!!! And before I had the opportunity to be assisted by Mia I was completely AMAZED at the INCREDIBLE ORGANIZATION, CLEANLINESS, and how friendly and helpful the entire staff was. Although Im new to this side of Charlotte, Ive been shopping at different Sallys all over central NC all of my adult life. But never have I been so impressed as I am with my several recent experiences at this location.**********

I just left there and the associate was very rude. She was all smiles to the 2 customers in front of me. When I got to the counter she was cold and throwing attitude. I guess she didnt like the way I looked or was annoyed when I had asked her a question.I was taken back with her demeanor so when she sarcastically said have a nice dayI didnt respond. As I walked away she mocked me by saying you have a nice day too.She needs to grow up!

I went there today on a mission to figure out what my daughter needs for her new project for her hair. I really had no idea what I was looking for and I just want to say thank you to Miah For all of her help! She took her time and explain things to me and helped me find the right products and it was a true relief!

I loved it here. Im natural and they have nice sales on Shea moisture. The ladies are friendly and quick to help. They had a buy 2 get one free sale for Shea moisture supplies.

Review will vary based on employees. I had a great experience during my visit. The 2 employees were super polite and extremely helpful and knowledgeable. Store was clean, well-stocked and organized in my opinion. Would come back here if its convenient but wouldnt go out of my way to visit this specific location. Too many kids running around the store due to inattentive parents.

I went into SALLY beauty supply looking for natural hair products that will help treat dry, brittle hair and an associate, Alexis, gave me the best recommendation for my hair type and really took the time to hear my concerns. She gave me THE BEST customer service I have ever received. She was so knowledgeable about the products and my hair type and made my shopping experience so much easier and pleasurable than any other beauty supply store I’ve been to. Thank you Alexis! I truly appreciate you and your service.

The store is clean and with a well stocked inventory. The sales associate was very friendly and knowledgeable. I searched Sallys website before going to the store, and the prices were amazing. When I arrived at the store, I showed (saved my search) the young lady what I wanted. She located the items and the prices were the same as the online.

My consistent experiences here are heavenly. Everyone working is so nice and knowledgeable about their products. I am so glad it’s right around the corner from my house and can swing by anytime. Rachel has most definitely made this Sally’s a much more clean and professional atmosphere!!!!

Very bad customer service

Sallys having issues with their system. They are working on it. The cashier showed me as expired with their beauty card. I knew that wasnt true. Per Sallys customer rep, the cashier was supposed to verify the expiration date but the cashier could care less. I also went to the galleria location. Same thing, cashier could care less. I had to call the 800 number for help. Tammy was great! If they say you are expired get them to verify it.

Ive always found this particular location to be my fav., they seem to go above and beyond, to make make sure youre getting all the good deals, ready to help with everything, my hands crack and bleed even on the palms, I was shown a product, that I really wouldnt think to get, used twice and I can already see and feel the difference! They really care about their customers!

Everytime i go in here I am greeted by someone who is friendly and pleasant to deal with. That is great especially since I cant see very well. Thanks to whomever works hard to make a great company GREATER!!

Such friendly, helpful people here. A smile and some pleasant conversation while Im being rung up goes a long way in retail!

I went there to get products to dye my hair ash blonde!! james helped me! he was soooo informative so helpful! gave me different options! and made sure i was 110 % prepared! very sweet very patient! great experience! will be going there often!!!!

This staff is amazing the manager is very proffecional!! Bilingual staff is great too. I had a lot of questions and they helped me all throughout the process of choosing my products. Deffenetly recommend it I will be back for sure. Sally rocks :)

I was having a real bad hair day when I came in to visit. My stylist that Ive been going to for 4 years moved across state & decided to trust a new stylist with my hair ... Worst decision of my life! My Color & blowout was disastrous! I came in and the staff went out of their way to help me correct my hair color. They guided me through the steps, choosing which products to buy to fix my damaged hair and told me to come back whenever I had more questions! Thank god for these ladies. They definitely are the best!

Thanks for the help! Awesome staff. Easy, in and out.

They dont know their prices ......will ring you up, and over charge you. Then will act like there isnt an urgency of making sure prices are charges correctly. As well, will ask you if you mind if they get another customer with less products and items ......because your issue is not as important. Inconveniencing customers, they do not take accountability . WILL NOT RETURN TO THIS STORE.

Excellent customer service and availability of product.

Very helpful polite and informative employees

The store is in a great location. But, it wasnt well stocked.

Great selection very helpful staff they knew exactly what hair color I wanted and could show me exactly where it was it was nice size and it was very well stocked

Biloxi location sucks . Store standard has dramatically declined

This place is the worst example of customer service. The manager is very unprofessional. If this is who you have representing your company I want nothing to do with it and I will definitely be telling everyone to stay clear. My suggestion to management is to reconsider their staff or you may be receiving negative reviews more frequently.

I do not like the woman or manager at this location some girl with purple hair...The new staff is so trash. Rude and not helpful and seem racist ..Never had this issue a few months back I will be shopping at a new hair store and avoiding this location

This location is not closed anymore.Open for business.

Wonderful seller

Good place

8/19/2016Im ready to shop and I found this at10:30am ....Closed until further notice ... Eastway Drive 3124-540Really disappointed!

My first visit and it was great. Bilingual staff, super attentive, very professional in guiding me what I needed, welcoming and very organized everything, clean and very central for me. I recommend it.

Very good