I love their in-store made tortilla chips but they are so hard to get now. I have gone three times now and there was nothing there. Today they said they were working on getting them out but it would be a while before they would be available. I was disappointed again and as i was leaving one employee said the other should go get some for me. His response was that it wasnt his job.I dont think i should have to call before going for their great tortilla chips. Two stars, are for the great chips. Im not happy at all that they arent available when I am there. Im about ready to go elsewhere. Disappointing.

Sure was pleasant! The Queen who rung up my items was so vibrant and professional. Its a cloudy day, but Whole Foods has a ray of sunshine.Better get there before she goes on break!

Another once-stellar WF location wrecked by Amazon. They turned a wonderfully pleasant environment into a frenzied warehouse.

Nice place with a lot of variety. Decent prices. 5 out of seven stars for a perfect score. We will return.

Absolutely love this store. Everything is so fresh! Buy pizza by the slice and buy salad by the pound. Download Amazon app and scan at checkout for discount on some items.

I enjoy their vegan muffins! They have a great variety of hot foods as well. This is my go to place for groceries.

I love whole foods. The produce is super fresh. The store is extremely clean and everyone practices good safety standards. The vitamin section is well stocked and has a very large variety.

On Aug 3rd around 3:15 pm. I got the cake for my 2 years old daughter’s birthday and I requested to write HB and her name on. This guy repeated after me with wrong spelling and I corrected him, then while he was writing I repeated to him loudly as I could he said okay and guess what he spelled as I corrected him for which were wrong and it’s only 4 letters long. So much disappointing beside that I love this store.

Have been shopping here since they came to Cville. This morning I had the RUDEST encounter. I was trying to shop for something to take for lunch. Could not get close because of stockers. I said I guess you dont want to shop, Travis replied not this morning. When checking out he came up with a food item where I was trying to get my lunch, I said I see you got yours and he laughed and said yes I did. I left the store so distressed about how he had treated a long time customer! Yes, I did Complain at Customer Service but not to a manager as I had to get to work on time. Sorry for the rambling of a truly disappointed customer.

Staff were very friendly and helpful. The prices for everything were far higher than I am willing to pay.

The staff are so friendly and helpful. Well worth the slightly higher price as the food tastes better. The staff let you sample at the deli and cheese counters before you buy.

Butcher wasnt very friendly and they supposedly dont have a meat tenderizer. Better off at Harris Teeter.

Very interesting! Lots different and healthy products.

Nice clean store. Typical whole food markets.

Best selection of Pumpkins, Gourds and Mums in all of Charlottesville!

Wonderful yarn shop. Went in specifically looking for linen yarn by Claudia and came home with 5 beautiful skeins of yarn. Very helpful staff and a great selection of yarn.

The experience was great, staff courteous

Look I really like the selection . The meat guy ( butcher ) was fantastic . Since I have asthma so bad I dont normally wear a mask but it is required . So consider your health before going . Fortunately I have amazon prime so I can order for pickup 👍.very much worth the trip . Yes this was my first time at whole foods 👍 nice people .

Great staff, very clean. Only grocery store during Covid I feel comfortable going to. I like how they clean everything down after each person, even though I know it must be a hassle. I like how everyone has their masks on right and they make sure to let customers know and have masks and hand sanitizer on the door 👍🏽👍🏽. Maybe Its the rules or the customers but everyone keeps their distance in line. Food is also good too.

Whole Foods has lots of healthy bodycare and foods. This was my first time at this location so it was a challenge to find my way around for what I was looking for. Definitely has wide selection of healthy choices.

Tons of selection. Not too crowded. Impressive items, pricey but thats what theyre kinda known for.

Wonderfully helpful staff at every turn great seafood section with knowledgeable staff to answer questions. Fresh organic cherries, grapes and avocado piled high.

Want to wait in line for 30+ minutes to spend 5x the price for an item? Youll love hole foods. Employees definitely do not care about anyone but themselves. Came here because it was on my side of the road but Id absolutely go across the road to a grocery store without the pretense next time. This isnt a 1 star because they had great flowers that my mom loved for her birthday and a good card selection.

Wide selection of items. The bakery has french macarons which is hard to find outside of large cities

Your typical WFM we have come to know and love but in a horrible location inside an unrealistically small store. Dire need for an upgrade.

A little crowded at times, needs to be expanded out a bit. Overall though its a very pleasant store.

Whole Foods has a wonderful selection of fruits, vegetables, meats, cheeses and bread. Large assortment of hot items for a tasty meal. Dont forget to use your Amazon Prime membership for discounts.

Nice place to buy fresh food.

Pretty upset with my experience on Friday. This store has 1 hour a week reserved for people 60+. Early on in the pandemic they had 3 day-1 hour options. The store was crowded and not with just the over 60 crowd. There were a lot of young people shopping for what I assume is Amazon. Said something to the manager and the best she could say was sorry, not good enough.I live 40 miles away so dont run here every week but spend a lot of money when I do. And, their attitude about keeping shoppers safe seems not to be the case. Looks like its all about the money. Will be restricting my visits.

Excellent store. Well stocked, very friendly people.While people have said that Whole Foods is over priced, I have not found that so. Good selection of many items.It is usually very busy, and somethings I have had to wait to go in. Evenings will find a long line at the check out. Prepare to wait.

Outstanding experience as usual.

Nice place! Kind of crowded

The employees treat the food with care and there are always great deals

Selection is wonderful and staff super helpful

Incredible selection of produce and fresh foods. Lots of selection in alternative dairy and pretty much anything you can imagine. Meats, cheeses, breads, olives, pizzas and a wonderful salad bar. Super good selection of beers with local breweries well represented. There is a good array of wines as well from local to overseas. I was a bit disappointed that the bulk food area has been greatly reduced. That are also doing a super job at maintaining a safe shopping experience with the current covid-19 pandemic. They also have a good selection of coffees and teas but the bulk section for these may have been eliminated as well or I missed it.

Nice, clean, stocked, plenty of parking, short line...but employees were not knowledgeable. Had to go around and speak with 4 different employees trying to see if they had sugar free cookies. (After 15 minutes I found they did not)

Whole foods Market has wonderful produce. We travel over an hour to shop here

Nice but extremely high prices.

It has been my habit to get breakfast at Whole Foods pretty consistently in the morning before work. Over the past two weeks six of those days the breakfast hasn’t been opened up by 7:30.(should be open at 7am) I couldn’t stick around to find out when the food actually came out. I asked the manager and they said the problem would be resolved and I didn’t have to find a different place to get breakfast but the past two mornings have proven that they have not solve the issue. Kind of bummed that I’m gonna have to find somewhere else to eat.

Great place to shop for good organic food

This was the first time I have been in a Whole Foods store and it will definitely be my last.Prices were high and there were alot of brand names that I have never heard of.

The staff is always helpful and I have never gotten anything from here that wasnt fresh

Consistently good produce, meats, deli and bakery: most things better than all other grocery stores, but more expensive.

Cant beat the selection. Worth the price.

Not the place to go into hungry. Youll spend way more then you intended to 😁

Is there a self check out option?

I love this place! Its very clean, has a great selection of everything and the workers are exceptionally nice!

Whole Foods offers great products at average prices and some great local business items; however, the checkout staff prioritize those with less items. I was there at 8am this morning and waited in line for 25 minutes, when there were very few people in the store overall due to snow, but 6 people waiting in line behind me were pulled into 2 lanes by staff to be checked out before me, while I continued to wait as the person in front of me also had a full cart of groceries. This isnt the first time it happened, Ive seen staff prioritize those with few items, at the expense of those first in line several times that Ive been here. Overall the checkout staff are amazingly slow, slower than Trader Joes checkout staff by far and not nearly as kind. They prioritized folks with fewer groceries instead of prioritizing who was waiting in line first. Secondly, Whole Foods doesnt bag your groceries when you bring reusable bags due to Covid-safety which has zero substantiation in science. Wegmans still does, so I usually go there. Thirdly, Whole Foods doesnt allow you to use your own cotton bags (with tare weights) to buy produce right now again, which is unsubstantiated in scientific research and amazingly unsustainable. While I appreciate Covid precautions, limiting how many people are in the store during busy hours (4-6pm) or so makes a lot more sense. After all, the store is quite small and has very narrow aisles. The last reason, I prefer Wegmans is because it opens an hour earlier than Whole Foods. We are in a city after all, its nice to shop at 6am and avoid the crowds for substantiated covid precautions after all.

Specialty grocery store. Great cheese section. Nice seafood section. Large selection of beer & wine. The bakery is outstanding. Very nice place to shop.

Very polite and helpful people at the checkout and very Covid conscious.

A little pricey, but you know that if youre here. Great selection.

We love the pizza deal, call and order ahead. Usually able to get in and out quickly.

Theres a wonderful gentleman at the front door with glasses that was so informative and delightful to just listen to he told us the roles and regulations for coming into home goods using a mask and keeping a 6-ft distance making sure that we keep our nose above our masks above our nose line and making sure that we are very thorough and keeping up with the distance in place because of covet I was very happy throughout my visit

The customer service is the pitts. Last two times I was in the store the express line was 20 people deep with one register open. Maybe Bezos could allocate some of his billions to customer service or sell the chain!

Excellent store really enjoyed my experience. Customer service was amazing!

365 natural baking paper! Best on the planet and turns my baking out perfect every time!

Cant say enough good things about Harris Teeter.

Every time I go in,it gets to be less of a pleasant experience. More foods in plastic, less diversity of product,more like a regular chain. In addition, the looming amazon wish for us all to have someone (or in the future...something) pick and pack our groceries is very depressing. I wish there was a better option near me and I wish that Bezos cared...but he worships only money and a dystopian future seems inevitable.

Great store. Always able to find what I am looking for.

A large Whole Foods location in a relatively weird spot to access by road due to the layout of the streets around it - but still well worth the trip. It has a massive parking lot and the facility itself is big, comfortable, and very well supplied/stocked for a Whole Foods location. I liked how plentiful and varied their prepared foods were and the large amount of check-out lanes. Even for a small area like Charlottesville this Whole Foods has the supplies, service, and facilities of a top-notch location.

Had an amazing customer service experience today while looking at vitamins and probiotics. We had no idea where to start and the guy that helped us walked us through their selection and led us to a choice that is tailored to what we needed.

A little expensive

I believe the night staff should get more credit than they are given. They have to do so much in such a small window of time. They are never treated like the day time staff, although the night staff are the main ones putting in the work to ensure the shelves are stocked completely and ensure the shelves look nice. I can only imagine the time and effort it takes to stock an entire store before they open for business the next day. In conclusion the night staff is the backbone of the store and should be treated so much better than they are.

Can fine what im looking for staff helpful when asked.

This is a great whole foods, decent size and they have almost everything you need including household products and cosmetics. Just plan on paying highest prices for everything. The checkout can get a but backed up though. They gave tables to sit down and eat which is great. I come here often.

Love this store. Always find new things to try. Buy my staples from here to make my smoothie. Great selection of fruits and produce. They are willing to try and get an item if they dont carry it. Salad bar and hot bar always have good selection. Love there soup selection also. You just cant go wrong shopping here.

It has been really wonderful to have WF deliveries during these trying times. Thank you Whole Foods and all your employees for all you do for our community to keep us safe. You are the best!

Really great experience

Cashier was super friendly and helpful.

Helpful, friendly staff and they have responded extremely well to COVID changes. One way aisles, all staff in masks and gloves, shields at checkout counters, hot bar gone, granola station no longer self-serve. Has senior hours in morning.

Smaller than the others Ive been to and selection was limited.

Very Nice! Associates were friendly & helpful.

The Charlottesville store was great! Employee assistance was cheerfully given. I found everything I wanted. During this coronavirus crisis, everyone in the store was wearing masks, employees and customers.

We get all out meats (beef, chicken, pork, and seafood) vegetables here. All are fresh and lasts a long time in the fridge.

I am very disappointed with Whole Foods. They will not allow you to use your own produce bags or home brought containers. They stated the store policy had changed and they didnt want cross contamination. For bulk items in my clean container. I will not be shopping there again until they truly support sustainable (non-plastic) living.

Crowded, long lines backed up into the aisles to check out and it was only about 415pm, store is not organized like other WFs Ive been in. I had to ask for help finding things twice after making 3 searches of the store on my own. The whole store smelled like bad fish... Ive been in this store before and didnt have a wonderful experience but it certainly wasnt this far off.

Purchased shrimp, salmon and a cake.

As the years go by they keep fewer and fewer interesting and needed items and are very near to being just another grocery store except about twice the cost. Whole Foods is just a let down, or at least this one is

Great store with an incredibly huge selection of fresh fruits and vegetables, coffees, teas, various grains and canned goods, beers wines salad bar and food bar, bakery, bulk goods and herbal remedies and natural soaps. Pretty much you name, they got it. Pr8ces may tend to be on the higher side cor some items but this is because of their superior quality. Their dairy items are competitively priced with other stores carrying local farmer products. Their own 365 brand is quite good as well.

Cool

One of the best managed groceries, during the pandemic.

5 stars. What more can I say.

Nice place to grab lunch on the go also its a Amazon pickup/dropoff place. And you can get a discount for being an Amazon prime member. I believe the food is a little on the high side.

One of the best Whole Foods ever! We love going there when we are in Charlottesville-the staff is always helpful no matter which dept you visit. The food bar is flowing with great choices, great selections throughout the store in each dept. They do a great job supporting local vendors and artisans too.

Its fun to walk around and look at all the wonderful produce and new items they have in stock. This store can be pricey. Not so fond of the many rude customers who also shop here, but hey it is charlottesville.

Excellent customer service! We were assisted by Beth in the personal hygiene section. She was very knowledgeable and kind. The deli staff and cashier were terrific as well. I associate Whole Foods with excellence, and this location maintains the trend.

Just bought Whole Foods organic baby kale on 12/3/19 with expiration date of 12/14/19. Opened on 12/4/19. Still looked good on top but basically > 50% of the rest of the container was rotted, 10 days prior to expiration date. Called to alert them to the problem. The customer “service” person I spoke with had no interest in researching why a lot of Kale would go bad 10 days prior to the expiration date and instead gave me the patronizing “bring your receipt in and will give you your money back“. Be very wary of what you buy at this place.

Its a typical Whole Foods. There is a small parking lot and narrow aisles but the customer service is out of this world, the choices are good and since Amazon took over their prices are better. There are lots of local products to choose from and the staff is friendly and knowledgeable. The only downside is that the bathrooms are no longer as clean and pristine as they once were. Just dont let your britches hit the ground and you should be okay. :)

Way too busy. The parking lot has only one way out and is tiny. Every register had 15 people in line making it hard to move around the store. Went in to order a whole pizza and it was two hours till it could be ready. Too many choices in town to deal with this craziness.

Love Whole foods

Was way better in the old days, produce has gone down hill,along with selection and staff

Have one of the widest variety of produce and well displayed Bought goose berries and the cashier spotted a mold blemish on on one of the trays. Products are the higher priced than other stores but service like that makes you come back over and over.

July 2019 - Updating review since there have been significant changes since Amazon took over.Meatless Mondays are no longer offered. The vegetarian/vegan options were slim on the hot bar for a while but its getting better. They had these delicious fried tofu cubes that I dont see anymore. The custom sandwich option was sadly removed. They were so good! :(You can no longer bring in your own containers for bulk items which was a great option because it prevented so much plastic waste.They had these amazing vegan chocolate mousse cups in the deli area that they sadly dont carry anymore.I still go here regularly because the organic produce is the best in town and some of it is always inevitably on sale.The employees are still very friendly and helpful. I just hope Amazon doesnt keep getting rid of the things I love.July 2018 - Friendly, knowledgeable staff. Offers a Meatless Mondays special at the hot bar for non-meat eaters. Nice produce. Outdoor seating area. One of the nicer WF Ive been to.

Americas healthiest grocery store!This location has some absolutely wonderful team members, the store does its best to have local items and always fresh food. Great location with great service!!!

As always the best place to shop ever!

I love all the organic, fresh food here! Great lunch bar, too. They have a large variety and lots of healthy options. Their store brand products (365 products) are awesome, especially the apple juice. ;)

It is a very clean store looks well stocked

Coming here the food is the best. This is my go to place for a quick healthy lunch even with kids it is still in an out and very good food. The staff is always super friendly and helpful. my only complaint is that I feel like the prices at the Charlottesville store are higher than most. I also had about $600 damage done to my car with hit-and-run in the parking lot and they do not have video cameras. Other than those two things Whole Foods is fantastic!

Social distancing is not a practiced standard at this establishment.

This is a clean, moderate size store with friendly service, and plenty of space to sit down to eat. Its not as large as some DC stores, but large enough to carry a good range of product. Their organic produce is oftentimes unreasonable, but depending on your needs (were vegan) there is a Costco about half a mile from this location. Parking is always available, but the store exit is right where cars enter their lot. Its a constant accident waiting to happen.