This review is strictly for Lisa Kain. I hope that she sees this and gets the recognition that she truly deserves. I went in to have my make up put on for an event that I was going to and she made me look absolutely beautiful. I instantly fell in love with her laid back attitude and loved how she worked under pressure. She was the only one working at the time and managed to help others with purchases, returns, and product information while doing my makeup at the same time. I dont know how she did it but Lisa THANK YOU. I look forward to seeing her again soon.

I can not say enough about the amazing customer service I received at this counter today!!!! Lisa was not only personable and knowledgeable but an amazing artist!!!!! I went in feeling down and left feeling confident and like a whole new woman! She guided me step by step as to what she was doing and it came out simply incredible!!!! Loved her and will be going back!

Miss Liza is amazing🥰 Me and my sister got our make up done and it turn out amazing. Thank u so much.

Its cool

Horrible everytime I come here someones either gone from counter for long periods of time of they dont want to assist you. This is my last time at this Mac. Today I went in and the associate seen me I said excuse me and she took off, I waited 30 minutes because I needed Mac product for an event and had a question about it. She never came. Other beauty counter associates tried looking for her and were unsuccessful. Ridiculous.

Very impressed with the customer service from Liz! I live in Napa and came to visit for my Nieces 11th birthday. She is a big makeup lover and all she wanted to do was get her makeup done. We originally made a visit to ulta where we were completely ignored. Her feelings were a little down after that. We decided to try macys at the mall where we saw MAC and thought this was more her style anyway. I approached Liz and told her it was my Nieces birthday and asked if she could apply some makeup. She did a completely age appropriate application and even asked her what her favorite colors are. There was no pressure to purchase but she educated me on what she had used on her. My Niece fell in love with the lip color so I purchased it for her. I fell in love with the eyeshadow & will be purchasing in the near future for myself! She turned her birthday around and made it so special for her, it was truly the highlight of her special day! She didnt know the MAC brand and is now a huge fan and Im sure it will be her go to as she grows older! She showed off her lipgloss to all of her friends the following day at her party! This morning I received a text from Liz with a sweet message thanking me for shopping with her. This customer service is incredible and definitely didnt go unnoticed! I apologize for the lengthy review but I felt it was necessary to give her the credit she deserves! Ive been in the day spa business in Napa Valley for 15 years and know the value of customer service and relationship building. I will drive to your store to directly buy from you rather than a store closer to me because Lizs customer service was that good!! Thank you for making my Nieces day so special Liz!!

Employee didnt help me much.

Great