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Napleton Clermont Chrysler Jeep Dodge RAM
15859 FL-50, Clermont, FL 34711, United States
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Napleton Clermont Chrysler Jeep Dodge RAM
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Ni
Review №1

Today I had a dream come true! Billy made my day! I walked in and saw my dream car. Billy was very professional, helpful and made the best deal happen for me! He went beyond the normal line of duty! This dealership came a long way! Proud of you guys!! Thanks for a great day and great service!

Ig
Review №2

What a life changing moment it was taking delivery of my dream car. I got the RED key to my very own challenger Hellcat! Huge shout out to Billy Patrick at Dodge Clermont. We have been plotting and conversing about the right hellcat for months. Through out the process he showed great patience, communication, and most importantly professionalism all while being very personable. If you are in the market for any car, 10/10 Billy can get you the right car for the best price. Thanks again 🙏🏽

Ni
Review №3

Thanks to Brook for helping me out with this beauty I really appreciate her helping me out with this she’s amazing salesperson anyone needs a vehicle please go see brook ! She’s incredible person

Se
Review №4

Absolutely tremendous experience. We were helped by George Hazelton and he was very professional with my wife and I. Didn’t feel like we were under any pressure and got top dollar for our Camaro trade in. I just want to say thank you for accommodating us late in the evening while we drove up from St. Cloud. That means a lot to both of us. We’ll definitely be back for any future service needs or vehicle shopping! Definitely hit up George if you need any help with a vehicle, used or new, he’s a great guy!

Li
Review №5

Whew!! If you are looking for a confident, knowledgeable, and “makes it happen” salesman then Benny Carrion is your guy! He made the whole process so smooth. He didn’t play any games! The sales and finance team really made it happen for me. Benny was able to get me top dollar for my trade in and got me in the car of my dreams. As far as I’m concerned Napleton Clermont just earned a lifetime customer! Great staff, HIGHLY recommended!

Ch
Review №6

Josh in the service dept. was so kind and helpful. I liked the fact he was able to bring my car in on the same day I reached out to him. He genuinely cared and was responsive every step of the way. Very grateful to get someone that took the time to care and the quality of work was above and beyond.

Ra
Review №7

I had to go to this store 4 times, in 2 months, only to have to fix the issue myself. I originally had a issue with my interior lights flickering. I was told it needed a new assembly and it had to be ordered. Came back 2 weeks later and it was installed. However, the LED interiors lights were now brown halogen lights. They didn’t put the bulbs I had in the truck, back in the new assembly. Maybe someone in the shop wanted them more than I did, who knows. I was told to come back a third time. This time, after 5 hours, I was told by Darren Beauchamp, that LED lights don’t work in this vehicle (even though that’s what was in there when I first brought the truck in), and that only halogen would work. He even went as far as to tell me that the ordered some from autozone to try as well and it would work. I found it hard to believe since I had them in there to start with. So, I ran across the street to autozone, spend $30 (mind you, I have a full and extended warranty) grab some LED bulbs and YouTube how to install them myself. Voila, what they said didn’t work, WORKED! When I asked to be reimbursed, I was told I bought my truck as is and they were doing me a courtesy. I spent thousands on a warranty and it’s still under the original warranty as well. I’ve called the service manager Bob Barnette (as he advised me to do on a previous post) several times during this ordeal to only get the run around, voicemail and the “he’s not in” excuse. Even was told the general foreman wasn’t available either. If they will mess over customers for something this minute I can only imagine what they would do for other work. I’ve got the poor service all on video as well. You can see the picture of the brown lights below as well as the LED ones they said didn’t work. I guess I should contact the BBB next.

Kr
Review №8

This place has amazing customer service, ambiance, and everyone is always happy. Cesar Gonzales really made feel like my needs were going to be met from the start. He communicated very well and was very knowledgeable in what he does. I highly recommend Cesar! Jeep Life !

To
Review №9

They did it again! This is our 3rd truck from Napleton Clermont and we are once again happy to give them our business. This time around our salesman was Oscar. Great guy, very patient and ready to assist. I have a tendency to be the difficult customer but the whole team went above and beyond to get us what we wanted. We are very happy with the new truck. Napleton is by far the best Dodge dealer in the area!!

th
Review №10

Big shout out to Steven Stoner for helping me get my new truck! Been wanting this for a long time and was well overdue! Amazing customer care and he really helped me get a great deal! Thanks again Steve! What a Beauty!

St
Review №11

We took my husbands truck in for an alignment and decided to walk the lot!! Tommy had a very welcoming and friendly demeanor. He was extremely respectful and efficient in his job! The entire process was super easy and quick! Tommy definitely has our business from here on out!

Ra
Review №12

The service department here is always behind. No point in setting an appointment. It’s pointless. You’ll wait 4-5 hours at minimum and days for anything else. I’ve litterally stood in line for 45 min or more just waiting to be acknowledged. Of course you’ll be told it should take long, but will be notified just prior to closing that it’ll be longer.Update: Horrible service! I have a RAM 1500 and had an issue with the interior dome lights and the radio screen cracking/peeling/coming apart….all still under warranty….I came into this location the first time and had to wait 4 hours for someone to tell me “sorry but we have to order your parts!”….cool, no problem…no one called to say when the parts are in, so I wait two weeks and scheduled a new appointment after having to spend hours on hold checking to see if parts were actually in…I came back the second time, checked in and waited four hours and still no follow up. I have to take it upon myself to see what the hold up is…now they tell me, “we ordered the wrong part for the radio so we will have to reorder and you’ll have to come back…” you’ve got to be kidding right? Any way, I get in my truck to leave thinking, at least the dome light is now working and not flickering like a haunted house…well it wasn’t flickering….they did the repair, but instead of the clear LED lights I came with, I now have these dingy brown/yellow lights…long story short, I have the same issues 10 hours and a month later with no resolve…what good is a warranty and a service center with no service 🤷🏾‍♂️

Da
Review №13

Ive tried multiple times to get a reasonable business deal done here over the years. Ive always had to go elsewhere -- they do everything to inflate the numbers, even when they tell you over the phone the price, it changes.Most recently I tried to buy out my lease. They first told me that the price the lease company set was $800 more than the actual price (I called the lease company and verified and the sales manager also verified that they added to the price so they could make more money on the deal).Then they tried to charge $1100 for accessories even though this was a buy out of a car I already had purchased via a lease.This is all after I spoke on the phone ahead of time to confirm that my buy out price would only be the price from the lease company plus the taxes/registration plus their $900 dealer fee (BTW they also tacked on a $200 doc fee in addition to the $900 dealer fee).IMHO, if you already bought the car and took the lease deal from Chryslers leasing partner, the dealership getting to make an extra $1100 or $900 should be sufficient.I dont understand how the authorized retail representative of Chrysler is allowed to get away with not fulfilling the lease contract buyout clause. Poor management of your distribution channel Chrysler!Note that Napletons has a 1.1 out of 5 rating with 623 complaints on BBB (but still accredited? how is that possible?).

Je
Review №14

A huge thank you to Billy Patrick and the Napleton Clermont team. I truly appreciate Billy valuing my time and having everything taken care of upon my arrival to the dealership. Great personality and very professional.

Gl
Review №15

I had a great experience with your salesman Stephan! He had a lot of knowledge about every car I asked him about and his customer service was impeccable. Keep him around!!! I would happily recommend any of my people to come to this dealership.

Ri
Review №16

This was by far the best experience weve ever had purchasing a vehicle....and I usually dislike going to dealerships... but Billy Patrick went above and beyond to find us the right vehicle that would fit our budget and our needs. He was patient, nice, sweet and understanding while showing strong product knowledge. He answered all our questions and made the deal easy and pain free...not a long wait at all. The Manager, Edgar, was awesome as well. He was very accommodating and just helped us close the deal. I cannot recommend them enough...Visit them and you wont be disappointed!!!

Ru
Review №17

Great service can now beat and gave me a great deal. Third time buying from them worth it I promise! Make sure to see Tommy at Napleton! If I could I would put 10 stars!

Mo
Review №18

Cesar Gonzalez was an amazing help throughout this process! I had been looking for a jeep for a while and he was able to help me and with the perfect fit! Thanks to everyone at Napelton for their help!

Je
Review №19

Had a really good experience at this dealership very professional very nice people to work with And not bad on the eyes either while you wait. Good pricing and very good trade and also was willing to drive our vehicle two hours to deliver it for us and pick up the trade.

Ru
Review №20

Didn’t know what to buy or even look for when I walked in but a amazing rep name by benny took care of that, I was very nervous and clueless but he made me feel welcome, comfortable and he was very knowledgeable! He helped me choose and buy a car, his energy was nothing but positive he was very funny also!! thanks Benny for all you’re help I will be referring customers to you’re dealership! keep up the excellent work and customer service !!

Ja
Review №21

Incredible!!! Billy was absolutely outstanding with me today. I walked in with a tiny glimmer of hope to get a new Ram Crew Cab to accommodate my new daughter coming in July. Within 2 hours he had me in the truck of my dreams!

Ro
Review №22

A big thank you to Tom Russo in service for taking such good care of my mother and father over the years. I live many hundreds of miles away and work in service for Mercedes Benz, it’s not easy to be so far away, be in the business and not really be able to help my folks other than advice. A recent visit for a battery/electrical issue resulted in no issue found but also a much more than fair bill…nothing! Except good advice for my father on how to avoid future issues. Thanks again Tom, your kindness and fairness are greatly appreciated.

Je
Review №23

Cesar Gonzales was excellent when I was purchasing my Jeep. Very easy to speak to and helpful with my questions. Never felt pressured and I would purchase again from him

Ch
Review №24

Great service! Smooth process. Darren communicated well and exceeded expectations. Will be back.

Br
Review №25

Tommy and Jeff worked great with us in the process of buying our new truck. Very informative and helpful. Will definitely be back for our future vehicles.

je
Review №26

I went yesterday to just look at the new trucks and see what i could get for my trade in. because of how understanding and rather human vs salesperson Stephan was, it turned into me buying my first truck! as well as the first ram in the family! Stephan was new and he was super responsive to my concerns and what i needed and found the perfect truck for me. i couldnt be happier with my experience, surprisingly for dealerships, and i will definitely be telling others to go to this one and ask for Stephan! thanks again for all the help and finding me my dream truck!

J
Review №27

We were so pleased with the service we received when we purchased my husbands Jeep Gladiator at this dealership that we came back the following day to purchase a Jeep Wrangler. I will admit visiting car dealership is not tops on my list of favorite things to do because of the high pressure sales people that typically come at you when you are approaching like hungry sharks however this experience was the complete opposite. Billy is a one of a kind, top notch guy. He was never pushy, always informative and helpful and honestly who wouldnt want to give back to the heroes that served our country?? Everyone from finance to the managers assisting us with the sale were all very professional and respectful. I would highly recommend this dealership to anyone looking to purchase a car. If you ask for Billy you will not be disappointed.

Tr
Review №28

Went in to just look and test drive the new 1500s as I planned on buying one soon. Tommy helped us with a very informative and never pushy approach that was highly appreciated. I highly recommend seeing Tommy for your car buying needs and I will be recommending him to everyone I know. Love my new RAM

Sm
Review №29

The best experience purchasing my first car . The staff is amazing, but it was one individual who stuck out the most to me, and that was Billy Patrick. All around great guy. My experience with him was by far the best Ive endured in sales and/or customer service in my 27 years of living. I give him an A+++ . He really took care of me and Im forever thankful. Ill be coming back with friends and family. Napleton Clermont has gotten themselves a new customer!. I love my new 2020 Dodge Charger R/t.

za
Review №30

Brooke was awesome, very laid back and genuinely trying to help me makes the best decision possible for my lifestyle. Listened to my specifications and found a truck that will fit my lifestyle seamlessly.

Ji
Review №31

Well the saying we had the “cart before the horse” was for real in our case, we had purchased a fifth wheel rv the day before we went looking for a “horse” to pull it! I had always heard of the great service at Napleton of Clermont, and figured this was a good place to start! Our salesman Billy Patrick was very helpful and highly informative on our decision. We appreciated his information about the vehicle he brought to the table, made our decision much easier. From the salesman to the financial representative Holley made it truly a great experience!! You all have won our business, and will come highly recommended! Thanks again Billy and crew. Our purchase was a 2022 Big Horn Ram truck❣️❣️

La
Review №32

I am beyond happy with the help I received from Stephan. Hes knowledgeable and on it. Best purchase and experience ever!

Ri
Review №33

OMG. The best experience ever buying a vehicle So easy. Thank you Oscar for answering question after question. You really know your job. Thanks for making it enjoyable with the laughs as well. Your an awesome sales person very knowledgeable. Keep it up. Very impressed with management and financial team. Thanks to all of you.

an
Review №34

My experience with Stephan was amazing! He was excellent help and super friendly! I am very happy with my purchase

Br
Review №35

1 million percent recommend Billy Patrick from Napleton!We have bought a ton of cars over the years and never had such a great experience! Him and Luis took care of us like family. Most of the transaction was done while I was at work and went right into the room to sign when I was ready and finally decided on the Jeep I wanted.Super happy with the jeep and if I go back for a new one in the future I hope he works there because he was awesome!

Ak
Review №36

Brooke helped me right away, was very pleasant to work with, knowledgeable about cars was truthful and helped me get out of there with the car I came in for. Overall GREAT experience at Napleton Clermont!

Th
Review №37

My experience was amazing!! At first I was uncertain as to what I wanted but thanks to Gabriel for his helpful insight and knowledge, he helped me find exactly what I was looking for and I am so happy for the results!!! Gabriel is great!!!

Jo
Review №38

Very great experience! I called ahead of time for a specific vehicle I was looking at online and as soon as I walked in the door, the manager had the keys ready. I ended up working with George who was very friendly and helpful in explaining all the details about the car and going through the process. Also, the Business Manager, Holly was amazing! This is my 4th time getting a vehicle and Holly has been the best of all. She was prepared, which made it super simple and fast with explaining all the paperwork. If you are looking to buy a car, go to this dealership and ask for George to help with purchasing your vehicle and Holly to help with the signing of the paperwork :)

An
Review №39

Great experience! Highly recommend Napelton Clermont. We recently purchased a Ram truck from George Hazelton who made the entire process smooth. He was transparent, knowledgeable, and worked to truly get us the best deal possible.

Be
Review №40

Amazing Service from Benny. He not only Helped me out but was able to make it a fun Experience. Thank you for everything.

Co
Review №41

Joshua, my service rep has been incredible. I have been looking for a place that I feel comfortable bringing my car and Joshua welcomed me the minute I walked in and took great care of my car. I will definitely be returning to this service department. Thank you for being so great!

Do
Review №42

My salesman Oscar Cabello was awesome. A very easy and painless car buying experience! Highly recommend Napleton!

Ma
Review №43

My boyfriend and I came in looking for a Jeep Wrangler, knowing the market and how crazy it has been its been so difficult trying to locate any in stock but also being disappointed with other dealers trying to take advantage of the market and us. Brooke was absolutely amazing, so personable and never felt like she was pressuring us into anything, just genuinely wanted to make it happen for us. I have wanted a jeep since I can remember and she made the experience perfect! Ask for Brooke at Napleton Clermont!

Ri
Review №44

I had the pleasure of buying a car today from Steven Stoner and what a pleasure it was meeting and working with him to get me the right deal to put me in my first brand new car. He was very knowledgeable and able to answer all my questions confidently. I I’ll definitely buy from Steven again.

An
Review №45

Just purchased a new Jeep from Stephan Jacques. He was very helpful and professional. Will recommend to friends and family!

xa
Review №46

I brought my Chrysler 300S into the service department due to consul monitor not operation correctly. I was out of warranty a few months but Tom Russo the Service Manager stepped up and covered the Radio as a good will gestor. In have allows receive excellent service but having Chrysler step up was going above and beyond. Highly recommend dealership.

Li
Review №47

My experience with this dealership was wonderful! My salesman Sage was extremely helpful and knew everything about the vehicles I was Interested in! He helped me make a great selection in a timely manner, while demonstrating quality customer service throughout the process! I’d recommend this dealership to anybody.

To
Review №48

I had a great experience with the purchase of my new Ram 1500. George Hazelton went above and beyond in getting me into the truck I wanted. He actually made sure I had multiple choices to choose from that worked in my budget. He was never pushy, and made sure I was confident in the choice I made. Jeff was also very comfortable to deal with on the management side and made sure he did everything he could to get me where I needed to be. I will definitely recommend George, at Napleton Clermont, to my friends and family, and will return myself when I am in the market for a new vehicle.

Ar
Review №49

I bought my first Jeep at Napleton Clermont - it was a seamless experience thanks to Mike! He was super knowledgeable and gave us great advice. He didn’t make any promises he couldn’t keep. They took great care of us and made the transaction quick and simple. 10/10 would recommend

Br
Review №50

Purchased this beauty for my sons first car, preowned but in amazing condition. I was greeted and provided excellent salesmanship and customer service from start to finish. Carlos Valentin, my Sales Associate was an outstanding stand up professional. His Manager and Sr. Manager make things happen. Very impressed with the sales process including the Finance Manager and her knowledge of the business. The dealership was clean, safe, and timely. My son is going to love his first car! Thank you Carlos and team!

Tu
Review №51

I wanted to give a 5 star review to not only the business it’s self but to my favorite car sales man I’ve ever met, this young man Sage Rose treated me like I was gold… or his girl friend. He was very respectful, understanding, and communicated and explained things out to me just the way I wanted, if your an old man like me looking for a new car come on down to napleton dodge Jeep and ram and go see SAGE! He’s the man! Thank you sage!

Ni
Review №52

I had my vehicle serviced here and the service I received was top notch my service advisor was Darren Beauchamp and he kept me up to date with my vehicle I would highly recommend going to Darren for any of your vehicles services and repairs

Jo
Review №53

Napleton of Clermont is a great place if you are in need of a vehicle. From the moment we arrived, the team at Napleton made us feel welcome with no pressure to purchase anything. I had the pleasure of working with Tommy Doty, who was one of the best sales associates I have ever dealt with. I never felt like I was dealing with a sales associate, I felt like I was dealing with a friend. Tommy is down to earth and a great person to speak with. He is also extremely knowledgeable in his craft, as before we even touched the road for the test drive, he gave me a complete tutorial on the entire vehicle without me having to ask specific questions on the specs of the vehicle. Needless to say, I was pleased to purchase my vehicle from Tommy and Napleton. Hunting for a vehicle is never fun, but Tommy and Napleton made the process enjoyable and comfortable. If you value a dealership that is trustworthy and takes the time to ensure you are comfortable and have all the details before making a decision, then go to Napleton.

Mi
Review №54

I would like to extend my gratitude for a wonderful buying experience with first and formost Brooke, and the rest of the the staff i am so excited about my brand new 2021 Dodge laramie 2500 truck . I have never saw a dealer ship that that treats there customer with the warmest of care at heart . Thank you again for the best truck i have ever got !

Ch
Review №55

Khalid kindly greeted us and helped us explore options with what we were looking for. He allowed us to take our time in figuring out the vehicle to fit our family needs. He was also the only person we have met that knew exactly what our dog was, which is a boerboel, South African massive. He held great conversations with us but got to work with his manager also. He didn’t keep beating around the bush, like other dealerships had previously done.

J.
Review №56

So happy to have found Napleton for my Jeep. Darren and the team’s customer service is top notch. Looking forward to continue coming here for every service!

Ig
Review №57

Sales department was great. We managed to trade in our vehicle for an awesome new upgrade. Our first visit seeking an upgrade was a bit discouraging since they had a very limited selection (no Chargers). However they took down our info and advised that they would be in contact as soon as they received any new Chargers of our interest. We left thinking we wouldn’t hear back and about 6 days later they called to advise they had two new chargers on the lot. Since we already knew what we wanted once we got back out there the trade in process was quick and easy. Thanks Brooke!!!

Ma
Review №58

Josh in the Service Dept. was a pleasure to work with. This was my first service dept. visit since I bought my new Jeep and it definitely will not be my last.

Le
Review №59

Best Dealer Ram and best service!I searched for weeks until I found my pickup truck. I visited several dealers and without a doubt this is the best dealer for you to find your car. Look for Ariel, he made an incredible service from our first visit to the end. As soon as the pickup truck I was looking for arrived, he called me, we did everything in the same day and I was able to take the car. The team is great, the manager Holy, the after-sales team. We are certainly another satisfied customer.

Dy
Review №60

Recently I got an oil change for my daughters 2018 Jeep Wrangler. I just want to point out the service advisor Brandon Caraballo that helped me out answer multiple questions I had concerning the vehicle. Brandon was very honest, knowledgeable, and gave me great pointers. I’m now actually considering getting into a newer 2021 vehicle. Wish the gentleman can sell me my new vehicle… that’s how good & trustworthy he is! See you again soon bud! & Welcome to Florida!

Ar
Review №61

I worked with an amazing salesperson, Stephan. He was excellent, very informative and a big help!!

Ba
Review №62

I’ve been coming to Napleton Clermont to service my Jeep Grand Cherokee for about three years now and it’s been great. Most recently I worked closely with Sam. My car needed to stay in the shop a little longer but the communication throughout the whole process was great and I felt like I was in good hands. Each issue that I brought the car in to have checked each time was resolved, and between the vehicle services and customer service especially this last time around I would recommend Napleton to anyone with a Jeep.

De
Review №63

I would like recognize the service Department at Napelton of clermont for their amazing customer service specifically Darren from the service department thank you so much for your help with the service needed on my truck I appreciate it! He made sure I was taken care of in no time thanks again!

Ji
Review №64

Carlos Valentin was amazing. Spent time explaining and answered every one on my questions with Patience. My experience was far better than I expected.

Ti
Review №65

Greg in service is always top notch and very thorough. Always a pleasure!

JO
Review №66

Great experience here. Love the people, they all have great energy and are welcoming arms to new people. Mike T. Was a great dude, he showed all the trucks in the lot, described what the difference in between all the trucks and what is not there and is there. Great person recommended coming here to meet mike and let him help you make a deal of your lifetime!!

er
Review №67

These guys are great! From the moment I walked I. I was greeted with a warm welcome and treated kindly the entire time. My sales rep Tommy took care of me, helped me get a great deal on my Jeep Renegade by giving me a batter trade in deal towards my new car. He was great, super friendly and knowledgeable. If your looking to upgrade your ride come and see Tommy, you will be in good hands.

Lo
Review №68

I walked in not expecting to buy. But then, of course, I found my dream car. Billy was INCREDIBLY helpful and wasn’t the “pushy salesman” at all. He was extremely accommodating and genuinely just wanted to help me find the best solution. I wanted my Wrangler for over 10yrs and he made this dream become reality without any pressure. Thank you!!!

Co
Review №69

Bought my 21 Jeep Gladiator Mohave edition from here last Friday! Got a killer deal and the process was super easy. Lots of selection! George was my salesman and he was awesome!

pa
Review №70

This place was so good to me my credit was so so. The supervisor And was awesome loved this man I recommend asking for his help. Oscar fold me the car thanks you were great. I suggest going here in Clermont they are really good to deal with

Je
Review №71

Steven Stoner was very professional and helpful. Was a great experience.

Ha
Review №72

Amazing service! Brought my truck in for service repair. JP took great care of me. I was going to have my son pick me up as they needed my truck for a few hours. JP said there was no need that he would take me back home with their shuttle service. Few hours later got a call from JP stating my truck was done, it was around 5 and I thought they would be closing soon so I told him I would pick it up in the morning when they opened back up, he informed that their service department was open till 8. So he had the shuttle pick me back up and I didnt have to wait till the next day to get my truck back. Will be going back for all my service needs.

Ka
Review №73

First of all, I would like to thank Brooke for an amazing car buying experience. Prior to visiting Napleton Clermont, I was not fully convinced that I wanted to purchase the vehicle I was interesting in. I was satisfied with my car at the time, but decided to take a look in person at one of the listings posted on their website. From the first time I set foot in the dealership, everyone was friendly and attentive. Brooke, my sales person, had the car ready at my arrival and was extremely knowledgeable about every aspect of the vehicle.Working with her manager, Brooke was able to offer me a great price for my trade-in and helped me obtain a competitive finance rate. This was by far one of the most stress free car buying experiences I have ever had. Her and the other staff members I worked with were highly efficient and professional. Thank you again and I love the car.

Br
Review №74

Great experience with them. My salesman George was awesome and really helped my through the process. All the staff were great. I highly recommend if you are looking for a new or certified preowned.

Me
Review №75

Had a great experience working with Steven Stoner at Jeep Napleton in Clermont. He was very knowledgeable and super friendly as well as patient. Would definitely recommend coming in and seeing Steven if you are in the market for a new car.

Ro
Review №76

Steve Stoner is an amazing salesperson! We came looking for an exact car and he helped us and never tried to get us to buy something we werent interested in. He was clear and honest about the price and we gave him a range of what we wanted to pay and he closely matched within that range. Would highly recommend him🌟🌟🌟🌟🌟

Mi
Review №77

Exelent Costumer Service! This is the second car we purcha e at Nepleton. Oscar Cabello was our Agent. Very patient end professional. Carlos is also a helpful manager. We are very Thankful

Ma
Review №78

George and Stephan is the best sale person in the world ..you guys did it for our

Ma
Review №79

Can easily give 5 stars for this dealership, I work for an Amazon DSP and Im coming to Greg in the service department nearly every other day to get something serviced. Greg is fantastic and always gets what I need done quickly!!

Bo
Review №80

I must share my recent service experience at Napleton. What a pleasure it was dealing with my service advisor Robert. Truly a professional in his field.I was greeted on my arrival and within a few minutes my car was off to get serviced. Robert keep me updated on my vehicle status during the process.My service was done in a timely manner as promised and my car was washed and returned.Job well done!!! Thanks Robert.

La
Review №81

Excellent experience. Had an appointment for a used Ford F-250 that we found on Car Gurus. We’re ready for us. Billy Lee Patrick was our salesman. He was so easy to work with. Made sure we were taken care of in every aspect. Worked with us and very laid back. Made the sale for us a piece of cake. No pressure and got it done. Finance and management were excellent too. Great environment and honestly made the process so easy!

Je
Review №82

New around the area, my vehicle needed some service done to it, so I brought it here and Im glad I did. Tom was my service advisor, he was great. Will definitely be going back for all my service needs.

Ca
Review №83

Steve stoner did an amazing job getting me my new truck

Mi
Review №84

Greg is a great service advisor very helpful got in and out in a timely matter

Ro
Review №85

I would recommend napleton to anyone and everyone. The staff were wonderful very knowledgeable. We worked with Carlos valentin and he took the time to make sure he lead us in the direction we wanted to go in. We came in not sure on the car we wanted and he made sure he took the time and showed us every car we asked about. Until he showed me my dream car lol.thank you! That made everything turn around! Beyond satisfied with our purchase. Looking forward to doing business again!

JA
Review №86

Micheal Thornton helped me buy the truck of my dreams he was very professional, knowledgeable and of course a lot of fun!

Fe
Review №87

Awesome customer service! Mike T was super friendly and helpful with everything. I highly recommend this place to purchase your car. Ask for Mike when you get there.

Ch
Review №88

I highly recommend buying from Quinttin at Napleton. He was very professional, helpful, knowledgeable, and an overall pleasure to work with. He listened to all my wants/needs for a new car and was not pushy. He was very genuine and went above and beyond with his customer service. We will definitely work with him again if we purchase another vehicle in the future!

Mi
Review №89

Mike T. was amazing - so professional and got the job done.

St
Review №90

From start to finish, finding and purchasing our brand new truck was a great experience. Everyone that we dealt with was professional, knowledgeable and friendly. Our saleswoman Brooke was fantastic! We drove from Spring Hill and found the truck of our dreams on the lot and she made the process easy and stress-free. I highly recommend Napleton Dodge!

Ja
Review №91

Chad with two “D’s” was very helpful. Walked me through different options on vehicles and wasn’t pushy at all. Got me a great deal, highly recommend!

Et
Review №92

Steven stoner was the best, very kind and explained everything to my understanding and he sold me a car. I would refer him and this company to anyone.

Cr
Review №93

Exceptional purchase experience with Steven Stoner at Napleton Clermont, who was honest, forthright, responsive and quick in getting us in a new Jeep at a price we were comfortable with. Steven was a total gentleman throughout, and this was as seamless and pleasant a car buying experience as one could possibly have. Highly recommend.

cy
Review №94

This place is amazing!!! Our sales guy Billy is amazing. he listened to us and made sure he got us the best deal. His supervisor Carlos is amazing as well between Carlos and Billy they helped us trade in our car and walk out with 2 cars. Holly was also great and made sure our car payments were something we can afford. We will be coming back for future cars and referring family and friends here

Er
Review №95

Had a great experience. Thank you to George Hazleton for being so professional and up front throughout the whole process! Very happy with my purchase

Or
Review №96

This dealership is a SCAM!! DO NOT BUY A CAR HERE! My stepfather bought a certified pre-owned truck from here. At the time of purchase the truck had a check engine light on which the dealership supposedly did a diagnostic report on and stated it was just a spark plug issue. Assuming they were being honest, my stepfather took the truck home but on top of that he bought the extended warranty on it. The truck constantly had a fault and didnt drive smoothly. After taking it to another shop for a second opinion they told him the truck actually had a bad engine cylinder and the repair would cost over $3,000 dollars. My stepfather then went through the extended warranty to see if they covered this and of course they did not. We went back to the dealership and spoke to Abraham which is supposed to be one of the managers in charge and after he investigated our case he said they would do an equal exchange on the truck. Shortly right after the changed the ball on us and gave us 2 alternatives which none was really an option for us. One was to trade the truck in for another one but because of the issue it has, its worth a lot less so therefor we would be upside down. Mind you they sold us the truck this way. The 2nd option was directing us to fight with the company that handles the extended warranty. In other words, washing their hands clean and telling us to figure it out on our own. Mind you we have had this truck for less than a month and have put less than 200 miles on it.

Ji
Review №97

Bought our new vehicle at Napleton Clermont. Our salesman Steven Stoner did a great job helping us find the vehicle we wanted. I would definitely recommend him.

Vi
Review №98

They have gotten a lot better than on previous experience. However, really wish they would add some sort of food or snacks area. Sitting here for a few hours with nothing but cold coffee. My biggest issue with my last service, I called before coming spoke to 2 different people about shuttle service and was told they have one and I will have one at my appointment time, however that was not the case. Was told the shuttle wasnt available,was elsewhere,so we had to sit and wait. Would have preferred not to be told something that was incorrect.

An
Review №99

Josh in Service is the best! I’ll drive 30 miles one way just to go to the service department because of him. Courteous, friendly, always in communication with his customers. His attitude compared to other dealership service department is always with the customers best interest in mind. I have never had a better experience anywhere else!

Ja
Review №100

Oscar was very helpful in getting me a trade for my vehicle.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:15859 FL-50, Clermont, FL 34711, United States
  • Site:https://napletonclermont.com/
  • Phone:+1 888-359-4237
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Car repair and maintenance
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Used car dealer
Working hours
  • Monday:10:30AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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