Visited Honda a week prior for a knocking sound in my 13 year old car. The car was repaired ($1000) & I was informed that there was no longer a knocking sound. On my way home the knocking sound continued. Called the service manager, who instructed me to bring the car back in. Steve, the repair person drove with me for 15-20 minutes & there was no sound (always happens!). He advised me to keep a journal of the car, or leave the car with Honda a few days. I decided to keep a journal for 2 weeks. I was very impressed with Steve taking time with me & providing recommendations. I am still frustrated 😠 with the knocking sound & hope Honda can identify the problem & repair.

My favorite.Any service for my Honda I always go to them.Even the simple things like tire pressure.They are always willing to help.

Bruce was great! Kept me informed of repair progress. Very friendly and helpful. The waiting room is clean and comfortable. The repair was done correctly and they even wash your car!

Great customer service, very knowledgeable and friendly. Best dealer. around to take your Honda.

Todd McClellan is the absolute best service writer in the business. He really knows vehicles and how to fix and avoid problems. Wish I could find a sales person with equivalent qualities. Thanks Todd!

Other than wait it was good. All the reps were nice.

Horrible service. I got there at 8:00am. I didnt hear anything about my car until 10:00am that I was tired of waiting and asked about it. The woman stated that they had not started the service yet because my car was under the previous name still. I got this car brand new out of the dealership, so Im the only owner. My question is why did they wait until I asked two hours later to get it straighted up. One star is way more than what they deserve.

Service was outstanding, Justin & Dennis helped me tremendously, pin pointed and double checked previous services and kept in contact with me for any other recommended services. Will drive the 1hr for the service again.

The only place to go for a new/used Honda is Headquarter Honda in Clermont. Ask for Mike Jahangir, Senior Sales Rep. Mike worked with me in finding a very specific car and color combination. Come to find out there were only 5 in the state. Mike told me he had found one and would have it delivered (at no charge) to the dealership within 24 hours. As promised, within 24 hours Mike contacted me that the car had arrived. The car was exactly what I wanted. I was so surprised since two other Honda dealerships either stated they could not get the car or would have to charge me transport fee. Mike was very attentive and experienced in the entire process. Mike was so helpful when taking me on an extensive test drive to be sure I understood all the unique features of the car before I purchased. Mike was great! Thank you Mike for the wonderful new car buying experience! I know I am going to thoroughly enjoy my new car!

Easy check in. Comfortable waiting area. Daniel was most courteous.

Headquarter Honda is INCREDIBLE! Carlos and his team have always taken care of my vehicles, THANK YOU!

The guy who helped us was so very nice and helpful. But management was really not so helpful at all

Sunday quicklube is the bomb dropped off no appointment was done in 2 hours. SWEET

I want to thank Bruce in the service department he was very polite and went above and beyond in his service! Also gave me great advice on getting my wheel replaced there and no ordering online because it could come to me and not look correct. If you make an appointment i highly recommend you to pick Bruce as your service provider!

Bought my first car here in 2013 and have used them for every maintenance on the cars since. Great team members, comfortable lounge to wait and they dont request more be done to the car then necessary.

My fiancé and I had a wonderful experience with Headquarter Honda. Ruben was fantastic and made my first time leasing process as stress-free as possible. He was prompt and helpful the entire time he assisted us! Tommy met with us initially and got us all set up; he is also fantastic! Overall, everyone was so friendly at this dealership and I would highly recommend it to others — I’m so happy they have my business!

Nice place to take your car to get it repair the staff is very friendly and courteous, the waiting area is very spacious and comfortable.

Excellent service. Outstanding customer experience.

Always a pleasure. Staff is very friendly. Waiting room is quiet and compfy. Thank you for nice service..

Recently bought a new cr-v and wanted some all-weather mats and other accessories. Very quick and easy. Everything was in stock and took no time at all to get it all.

Everyone is super amazing! Service is awesome! Love my CR-V!!!

Fast service,polite staff and professional work.Always accommadating.

Very fast service and exactly what I asked for.Thank you

Excellent service and attention from Jose Martinez and Viviana, hope Viviana can be our advisor for next services.

Run from this place. They gave me a quote for over 2,000 to fix oil leak they said was in the oil pan,timing cover and valve cover. I spent 10 min looking for the oil leak myself. I found out it was a little filter behind power steering pump. 8.85 and 2 hrs of my time fixed it. The filter only took 2 min to change . So beware of this place. Get a second quote from anybody else.

Woke up with low tire pressure in one tire and after bringing it in to them, they fixed it quickly, and because it was covered under the protection plan, it didnt cost me anything. Excellent service and very friendly associates. Glad I bought my vehicle here.

Seems like always long wait. Hardly do anything without appointments.

The service was awesome,Very professional experience.Congratulations!

Excellent service!! Rita was so friendly and helpful!

I went to look at a used car. Very polite salesmen and NO pressure. Negotiated a good price with them. Rubin was awesome. Thanks.

Great customer service Daniel goes above and beyond

We recently purchased a new car here and we were told that they gave free car washes. We went in for a car wash.

Its always a good practice to not answer a question if you are not definite of the answer..... a simple Im not sure let me find out for you or let me double check goes a long way. And if you are wrong about something replying with Im not perfect is definitely not the best answer. 🤬

Nicole, my service advisor, was great. Always the best service. Greeted promptly. Efficient & professional.

The service wS 1st class as usual 👏

What Is the point of scheduling the appointment if you have to wait almost 2 hours for an oil change???? Will go somewhere else the next time

Their service was very professional and efficient and with a comfortable atmosphere.

I have found their service to be excellent and friendly. Nice waiting are too.

There is a reason why this place has no one star reviews and that’s because their service is unmatched. The mechanic named Terry always goes the extra mile to insure my car is in prime shape when I leave. I’ll be going for life!

Not of fan of one star reviews however I feel the need to detail the incompetence of this service department/dealership over nearly a four year period. I have had and still expect to have an ongoing dead battery issue with my CV-V. Honda will not officially address this with a recall however issued some tech bulletins. After the third battery I decided to research this and found the first bulletin was issued June, 2017! Why did Headquarter Service just now update my firmware and do the other items mentioned back in 2017??? I have been left stranded three times because of this! Ive had the car in for service many times and they finally decided to follow the bulletin??? Of course Im now out of warranty and they even charged me for the third new battery that was still is under a 3-year warranty. I still feel have a new vehicle that is completely not reliable and a dealership that is not honest nor intelligent.

2nd time within 2months getting our cars serviced. Excellent customer service, friendly staff and fast yet efficient service.

Great customer service.

Great service! Daniel is the best! Thanks for the honest and quick service of my Honda!

Great store and customer service is excellent

Fast vehicle maintenance, great customer service.

I drive over an hour to service my new car but well worth the service and care that I get. Thanks Rubin for being my Salesman!

Carlos was awesome.I asked for a couple things to be checked,He did so and assured me they were ok.Didnt try to create unneeded repairs.I always come here and will recommend to others

1100 am appointment, car was still not being worked on at 100 pm. Nobody on staff was communicating the backup or delay. Very upsetting

Great proffessional service.

I specifically requested a car wash after the oil change and did not receive a car wash. Didnt notice until I got home.

Excelente service...Nice sttaff and confortable building,for you and your car.

Marvelous service, as ALWAYS. My Service Rep., Ms. Rita Beni, was OUTSTANDING, EQUALLY, AS ALWAYS.

Very friendly service front desk.

Always Courteous. Good Communication.

Always a pleasure

Slow service, everytime. Had an appointment for a simple oil change on a car and after an hour and a half of waiting, they hadnt even put the car on the lift yet. The Honda sales side is great, but the service side could use improvement.

THEY TREAT YOU GOOD.

It doesnt matter what service advisor I see they are all great at what they do.

Good services

Quick stop for a nail in my tire. Last minute call and got me taken care of fast.

The service was very good and very timely

Headquarter Honda is my dealership for life

We bought an HRV at Headquarters and take it there for service. Both the car and the service are reliable.

Very Good Service!

Good service

Atencion de 1era la sra. Viviana muy amiable y respetuosa estoy contesto gracias

The treatment that Dan is very friendly and they explain you very well, I recommend it, have a good day

Well

Excellent service, thanks