This store has the best customer service….. Setting up my new phone was fast and easy and not to mention Troy and Josh laughed at all my corny jokes lol oh yeah they made sure I received my Pro air pods Thank you Troy and Josh Also Thank you to Ryan for putting on my screen protector and camera protector

Thank you Ryan for your good customer service and expert advice on setting up my new IPhone with no problem and your great at multitasking thank you for putting on my screen protector and camera screen protector you was amazing

Wow! I am so thankful for the amazing customer service Mike (Assistant Manager) and Ryan (Store Manager) provided. They were able to look at my plan and help me find a way to save money AND access additional features. Thank you for putting customers first!!!

Poor Customer Service, card was charged twice and no refund. Definitely would not go back there.

Not impressed. Nothing to do with the staff but they didnt carry anything for my phone being slightly older. If your phone is new you will be fine although the assessories prices were high.

Chris was very helpful. I hope that was his name. He made the entire process smooth. Got me the best deals. And even transferred my data from my old phone since I didnt have enough available storage for an iCloud backup.

Awesome customer service Steven & Mike were able to answer all my questions and get me squared away.

Steve and shardel were great ! Really help me out tremendously straight to the point and very friendly . I felt super comfortable Thank you

I had a fantastic experience at this AT&T store and it was all thanks to Abe! He was extremely welcoming and helpful with getting my phone upgrade taken care of! He was super helpful with getting all the information swapped between my new and old phone. He also helped me find a new case and screen protector (and even put the protector on which I am awful at!) and made sure I took advantage of getting my free accessory since I was getting a case and screen protector! He was just awesome and made this my best phone/upgrade experience I’ve ever had! I also really appreciated that he was super conscious about the COVID restrictions and followed the rules about number of people in the store. It made me feel safe and eased my concerns about being out and about! I feel lucky that I got Abe as my service rep

This is a beautiful store and we had a great person working and helping us. Shardel is a godsend!! Go there if you hate Sprint like I do!!

Mike was super helpful and got the best deals for me.

Shardel she was so nice it’s was so easy to switch she made sure I was happy walking out the store great store great people

Ozias was a PROFESSIONAL!!! I had to buy a phone for my daughter and he asked me a few questions and got me ALL the way together! He is VERY knowledgeable and courteous! Job Well Done!!!! Give him a raise!!! Oh & he took less than 20mins!! Thank You!!!

What a great store. I had a very good experience with Ray who was very knowledgeable about my Samsung watch and note 20. The store was friendly and professional. Real talk.

The staff were professional and friendly and adhered to Covid 19 guidelines. Shay was the employee that helped me get 3 new lines at a very good price. I am excited that the experience was so effortless and efficient. I recommend everyone to check this location out.

I have been to multiple AT&Ts for the same issue, and this is by far the best service that I have experienced with AT&T! Shay was incredibly helpful and was able to fix a problem that other locations couldn’t help with. Thank you Shay for your amazing service!

The staff members were friendly and attentive greeting me immediately when I entered. Representative Shay assisted me, she made sure to consider options appropriate to my budget after I told her this was important to me. She was very knowledgeable about the plans and products.

Usually I don’t like coming to the Steelyard, but in this case I had to and I was definitely in good hands ! Toni & Juan were happy to help as well as effective! Anything I asked they answered or helped with ! They were very patient with me and my family ! I couldn’t have had better service !

Store needs to restock merchandise. Also their hot foods deli is terrible. The chicken is hard nd over cooked. Not even eatable for human consumption.

Terrible experience they do not communicate at all I kept asking questions about my services and I was ignored never again this is my first and last time with att they missed it up for all att

I was looking for 5 line plan and I was very impressed by the services provided in this AT&T store.Chris took his time and explained to us different plans and guide us to the most suitable plan for us. In our next visit to buy the plan, Rayan helped us in a very courteous and efficient way.Both staff were professional and helpful and did a great job.Thank you Chris and Rayan.

I never know what to expect going into phone stores because Im not so tech savvy. Maggie was very helpful and got me everything I needed and more. She was able to answer all of my questions and was very patient. She made sure I got the phone I wanted plus introduced me to some great deals that helped save me money. She honestly was great!

Incompetence all around. Consistently Terrible customer service, lack of proper training and pungent BO. The problem may not be their fault directly, They however need to be trained much better at addressing customers frustrations.

Store representatives were so attentive and patient to address all my queries. I had been at this store to buy a new phone, SHEY( store manager) was very helpful in guiding me with great deals and expediting my shipments. Amid of this covid crisis, these people are working and welcoming customers with at-most respect and safety precautions.

My husband and I had a great experience at the store today. Abe was fantastic, very helpful in setting us up with 2 new phones and accessories. Had no wait time and the process was quick and easy.

Awesome service!!! Very knowledgeable and very friendly and excellent customer service provided..

They were super nice. It was clean. They were wearing masks and got me out quickly.

Was able to get everything done that I needed to switch from TMobile. 4 stars because I had to re-do the process again that was already done on the computer.

I came into this store location due to it being closet to only for my sim card activation which i was not able to do due to mistakes made by the over the phone customer service sales representatives gave me all kinds false information about my future services with att which gave me beyond a hard time figuring out what I possibly could do to keep a cellular service with either att or my previous provider my helpful sales representative here at att steelyard tony and store manager ryan helped me with trading in my current phones and upgrading for great low prices literally they both also worked with me very well made me feel welcome and comfortable and did everything that they possibly could to allow me to leave a happy nee att customer Go And Ask for them

Have been with AT&T for years and I can say that my experience with Maggie was the best experience Ive had with AT&T in a long time. With her experience and product knowledge, she was able to answer my questions before I asked them. She went above and beyond to show that I was a valued customer. Will do all my business with her!

I purchased 6 phones and one kept not getting data even though I had unlimited, saying it was over our data limit. Took the phone to steelyard and they said it was a problem with the phone and numbers in the system matching and that they would have to give him a new SIM card and phone number. When the bill comes I’m being charged for a 7th line. Had to take it to Rockside road for them to give a NEW SIM card and put it back to the original number because of our promotion and that I needed to call AT&T to have the 7th line removed. AT&T says 7th line can’t be canceled until 90 days because it will cancel our original promotion so I have to pay and they will credit me or I can try my luck at steelyard for a 3rd time (and hope they don’t mess up the promotion) STAY AWAY FROM THIS STORE THEY HAVE NO IDEA WHAT THEIR DOING I found the rockside road and ridge road locations most helpful AT&T straight told me instead of steelyard fixing the lines problem, they just added a line to my account!!!!

My invoice was higher than they originally quoted. But they did issue a credit when I called to complain.

High prices, poor quality, non-existant service, bored workers, and management/employee shouting matches to boot.

I dont get why the workers in the Steelyard nor Strongsville mall can only get the system to allow me to pay the exact bill and not pay more or ahead.

Did not go to att store, went to aldis next door.

I wish I could give 100 stars to this store!! Maggie the manager helped me with trading my iPhone 11 for the 11 Pro Max, and she was so calm and so helpful through the whole process. It honestly felt like I was visiting a friend at the store, and I couldn’t be more thankful for her helping me get my issue resolved. Also they take Covid really seriously there and that was huge for me, thank you so much again!! 🤗 - JH

I came into this store desperate and not knowing what to do. Luckily this nice young lady who name is Shay helped me out. I came in frustrated walked out feeling like all problems were solved. If you want someone who knows what they’re doing and not looking just to sell you I recommend this store

Chris was exceptionally professional and excellent customer service, after this experience with him, I will forever be an att customer. Thank you Chris for your service

Excellent experience, will figure out the problem(s).

Poor helping

What a great experience Matthew steelyard store 💪 was awesome and his coworker the store was clean very knowledgeable helped be out big time on my needs god bless!

Awesome and helpful staff!! Sergio went above and Beyond to help resolve our issues! I definitely will come back to this location for any needs/issues I have!

Not for BOY prepay phone.

Customer service was bad Im and my girlfriend is special needs people

Really great service from the gentleman

They offered Self Service to hook up internet got very frustrated they had to send an agent

The staff was very helpful and professional.

The most EXPERIENCED phone REPS!!

Excellent Service, honest, and very helpful. Abe is one of the best representatives I have ever interacted with. He patiently went over my bill with me and found new promotions to enroll me in to keep my bill down and save money. Answers all my questions and concerns. Abe is a class act and the embodiment of what a sales representative should be.

Excellent store and staff. I definitely noticed how clean it was, you could tell employees took pride in their work place. Although everyone in the store at time of purchase were very helpful and polite, I have to put the spotlight on one of the salespeople. I believe his name was Abraham. Super knowledgeable and very respectful, he answered all my questions and was honest, did not feel pressured into buying anything. Which made me buy more. Got an IPhone and all the accessories I needed in a flash. Thanks Honest Abe! Will definitely be referring friends and family.

Great service. COVID precautions in place!

Very convenient

Shay was so helpful recommend this store she was very helpful and informative

Excellent customer service. Kerry and Eric were extremely helpful, patient, and kind. I highly recommend this AT&T branch.

Wonderful service! A prompt, knowledgeable, and friendly sales staff creates a comfortable environment. The general manager, Kyle, was very professional and was able to answer all of my questions. Will be doing business with this store from now on!

These guys are Amazing very Professional yet Prompt all while delivering great customer service with a smile and a lot of laughs! Store extremely clean comforting and inviting!! I would recommend this location to anyone #AmazingStaffAt&t

Super nice guys, really know what they are talking about and are out to help you. I had a difficult situation with my phone stolen and a phone being locked and they helped me through it all. Real cool guys.

Came in to get a new phone and service with AT&T Shay helped me with that and got me just what I wanted thanks again

The one located at the Steelyard.. OK for small issues.. if you have a problem go to the Brookpark location in Independence 👌

Kyle and Abe were fantastic. The customer service they provided was exceptional. They were professional and extremely polite. So very glad I went to the Steelyard store.

Don’t come UNLESS Frankie is here!! If Frankie is not there don’t bother coming in. When I say best sales Man... I mean BEST sales man ever! I wouldn’t lie to you guys, thank you so much!

This store was great. Maggie and staff took great care of me. Helped me transition from a flip phone to my first flip phone. Thank you for the patience with this old guy. Go in and see them if you need help.

A Nice store . Somewhat pricey.

Experience was amazing. They really helped my small business get more modern. Maggie was extremely helpful and connected me to her Business rep

Sergio was amazing! He made sure all of my needs were accessed and met.

My mom and I were there last Saturday afternoon and we were in and out with a new cellphone and plan in 30 minutes. The staff was extremely helpful and friendly. Super convenient!

Staff seems interested mostly in making sales not service.

Come in and see us. We can take care of all your wireless and home service needs. Bi-Lingual rep on premise. Come sign up for new service or pay any of your at&t bills here.

Great service- thanks for showing me the DTV packages, I wouldnt have thought about switching and Saving $80 if you all didnt sell this! My hubby is thrilled with his TV service now. He cant wait to use the Fantasy football station!

If in need for internet service AT&T is your place

Great service, they take care of you promptly. theirs no sign in and wait nonsense like with the store on independence.

I got a new phone at the Steelyard AT&T. The sales rep Tony was super helpful and made sure everything was transferred onto my new phone. I highly recommend this location.

Very helpful and knowledgeable

We came to this store after first making the mistake of going to a third party store to get new phones (which were returned after two days of issues and poor customer service.) We wish we would have just gone straight to this AT&T store in the first place! It was such a great experience. We were greeted immediately by Frankie, who was friendly and helpful. He and Stephanie worked together to make sure we made the right purchases for us, and were not at all pushy. In fact, they went out of their way to make sure we were getting the best deals and saving as much money as possible. If you want to receive outstanding customer service from very knowledgeable staff, visit this store. We would give them more than five stars if we could.

Went in to with some issues with my phone and very nice at the store and made sure my phone was working properly again. Highly recommended!

Jaw-droppingly good service from both Abe and Tony. Customer service like this is why Im a loyal AT&T customer!

AT&t store with AT&t products what more can I say 😊

Abe is a wonderful person he took the time to really help me out with my situation and I am truly grateful for him,ATT have a great gentleman working for them and he deserves the utmost respect and courage......Thanks Abe I know that I can depend on you anytime,keep up the good work.

Went with my brother earlier, and Abe sold me this Iphone Xr. It literally took 20 mins I was in and out. He was very professional, and his service was awesome, he didnt try to sell us things that we didnt need. I definitely recommend this AT&T and if you go there, ask for Abe, he was awesome! 5 stars

Shay was a pleasure to work with. She helped me with all my issues

Excellent Service, honest, and very helpful. Mike Yaar is one of the best representatives I have ever interacted with. He patiently went over my bill with me and found new promotions to enroll me in to keep my bill down and save money. Mike is a class act and the embodiment of what a sales representative should be.

Place is a joke there not even at&t smh went there 3 time because the chic dont know what shes doing

Came into pay a bill and was greeted by Stephanie who told me all about Mother’s Day specials and will be sure to come back before Sunday to get some accessories! Quick amazing friendly service! Thankyou steelyard AT&T I will be back!

Best store around! Was treated very courteously and they helped address all my concerns. Very pleased

Abe was great he called customer care for me and handled all my issues for me he was so professional definitively needs a raise or promotion best customer service I’ve ever had.

The store manager Mike was awesome! I was in and out. He helped me transfer over my info and was willing to sit and explain everything to me

My experience was great. The sales Rep helped me and went above and beyond to help meet my needs. I love att and will be a customer for life.Thanks for the great service

Great 👍

I was very pleased with Frankie the associate in assisting me with services he was very patient in accommodating my needs and helpful although I came during closing hours. Keep up the good work.

This Store Has Great Customer Service, Sergio Was A Great help In The Store Go ahead and check it out !!

Kyle the manager is the coolest AT&T employee and so helpful ! Thanks G for the excellent service on that iphone

Fast and friendly service! Got everything I needed accomplished, will be my home AT&T store from now on.

Stopped in last week about a SIM card issue, the staff was quick and helpful. Got me a new tablet I needed for my business and kept my bill low!

Great new location. Can help you with all your Wireless, DTV, U-verse and Wired needs. Fun and friendly staff. Ask for Ronnell, Stephanie or Victor. Bi-lingual rep is available.

Ronnell was awesome. Helped us get an early upgrade on our family plan and even suggested a better package for our data usage. Very efficient and knowledgable

Our team on the other side of the city does a great job! Happy to work with them!

What a great new store to come to, it’s always so clean and the staff is always so friendly and ready to help with all of my needs and its so conveniently located- I’ll never go to another store!

Anthony is awesome very informative and has outstanding customer service!

Love this store. Abe is always great and helps me when needed.

Went to the steel yard Frankie was very help full we definitely go back