We were introduced to Terry, our salesperson. He was forthright, charming & worked very hard to help us get our vehicle.Ted was the finance guy. He too worked very hard, to help us through the process.They both are charming, & personal.This is our first time we did not feel buyers remorse, or question our purchase.The Dealerships ethics are a breath of fresh air. Our car was detailed, inspected, & serviced prior to pick up.Thank you Phil Long used cars, Terry, & Ted!!!

Our experience with trading in for a new car was excellent all the way through here. I went in thinking it might be the usual painstaking process of dealing with salespeople that are willing to say anything and push their agenda but I didnt have any of that here with our salesperson Brandon. He was very professional, helpful, and honest which was a breath of fresh air. The sales manager Lucas very also extremely accommodating and professional as he and Btandon both went way above and beyond not only my expectations of a car buying experience but also just as people that work in sales and customer relations. I even went back the next day to pick up a couple of after market parts from my trade in and Lucas was once again super helpful and accommodating when he landed me a tool to get a stuck part off. I definitely recommend doing business here with these guys to anyone that dreads buying a car because they make it easy and comfortable. Ill be back myself as well!

Didn’t get the tint promotional I wanted but aside from that excellent customer service. When we were searching for a car Jeff Overman understood what we needed and moved from one car to another and didn’t try to sell us on things we didn’t want nor need. Very impressed with the patience of their team at Phil long. Ended up buying a new Ford bronco sport. 5 star experience and service.

Happened to stop by and was wanting to look at a new truck. They had the F150 I wanted and gave me a lot more then I expected for my trade. Salesman was knowledgeable and did not pressure me when looking. Everything went smooth and easy. Very happy with my new truck and Phil Long Ford as well as my salesman Rick.

Just finalized working with Estella here selling my 2019 4Runner. She was awesome, did a wonderful job facilitating the sale of the truck. Negotiation was fair and straight forward. These guys are pretty easy to work with. I look forward to doing more business in the future with them when Im in the market for another truck. Thank you so much!

Our experience at Phil Long Ford was nothing short of amazing! We needed to trade in two vehicles, and had very specific requests for the new (to us) vehicles, payment amounts, etc. Keith was patient and knowledgeable about what was available and helped us find our perfect fit. Even after he closed the deal, he has continued to help coordinate various things for us.Keith and Phil Long Ford team, we appreciate you! Thank you for making our car buying experience a great one!

I had the absolutely BEST experience working with Julie at Phil Long! This was my first time ever purchasing a car and she made the whole process super easy. She worked on getting me something even better than I originally set out to find both by vehicle and pricing. She was super helpful and answered all of my questions and walked me through step by step of what to expect. Julie went above and beyond for my family and I and I cannot express my gratitude enough. Thank you Julie and all the others involved at Phil Long!!!

Been trying to get an oil change for my F150 for more then several month and can never get in, was told try coming in first thing in the morning when they open at 7am. they need to keep my vehicle all day and might be able to get It in. really for an oil change. Phil long lost a loyal customer never again I’ll go somewhere else’s to buy and service my next vehicle

The service advisor was great. The service technician did not do the complete service that I patiently waited for. Service tech was out of uniform and the service manager was too busy to address the issues.

I recently purchased a Chevy Colorado from Rick at Phil Long. The transaction was easy and Rick was helpful and did his best to make the buying process as easy as he could. He promised a couple things that didnt get delivered, but I guess thats to be expected. The finance manager was really great. Very efficient and professional. Overall, I would say its probably the easiest buying experience Ive had and Im happy with the price I paid for my truck and with what they gave me on my trade. If the couple little details that were promised had been delivered this would have been an enthusiastic 5 star review. Women are all about the details though.

This review is in regards to ANDY in USED car sales. We recently purchased a vehicle from Phil Long Ford with the help of an amazing salesman Andy. Andy cared about US. Of course his job is to get his sales but that was not his first expectation. We are young and he made sure we didnt make a decision that was too big for our pockets. Sales men typically want you to drive off in a car the same day. Andy mentioned multiple times that if we couldnt find something in that moment that he would call us when the right truck comes to the lot. Our experience here was amazing and that is all thanks to Andy! If youre buying a used vehicle definitely ask for him.

Took my car here for an inspection after purchase. They found out about things that were not disclosed from the dealer I bought it from. They were able to help me with repairs that I needed and wanted to have done. The price is up there but the quality of work is great. The only issue I had was the estimates to the actual prices of work and /or labor were not even close.

From start to finish, and beyond really, Leah Jenkins was the best salesperson my wife and I have worked with while buying a new Mustang to replace an older model. She was so patient, attentive, found the exact car we were looking for from the color to options, had the car brought to town, and was simply there during the entire buying process. She also spent time helping my wife set up and learn the new stereo system, and answered our many questions. In my book, buying cars has always been an arduous experience where you just couldnt wait to be given the keys and leave to enjoy the car, but not so with Leah. She made it a pleasant one. ASK FOR HER!

Mike and his team was very helpful, resourceful, and professional. From beginning to end the process was smooth. I would recommend this dealership

From our very first contact via the internet to driving away with our new Ford Ranger Lariat, we had an exceptionally smooth experience from start to finish. Our dedicated sales agent Leah Jenkins, was there to greet us with a focused, professional, non-pressuring, and knowledgeable process. We felt confident in the information she provided, and of her knowledge of all the many features, buttons, and displays in the Lariat. The technology is quite fascinating and also fairly overwhelming, but Leah knows her product and she told us that if she didn’t have an answer, she would find it! That in of itself, is the mark of a professional in our opinion!Also important, is that this particular dealership has a sense of a teamwork-environment that we have not seen at other places. Our needs and wants seemed to matter most to whomever we spoke to, whether it be Dan in finance or Dominic in accessories.We will not hesitate to return!

Phil Long Motor City Ford and Austin Hambleton specifically made buying my new Forge Green 2021 Ford Explorer an awesome experience! Phil Long Motor City Ford ordered the exact model and type and color I wanted back in May … with no pressure / obligation to buy … kept me super informed … met me at my trade-in value request … found more incentives for me than I did that gave me a better price … let me know when the Explorer arrived at the dealership … and made the buy process go smooth. No haggling - No Pressure. Given how difficult it is to find a car and seeming higher prices given today’s inventory shortage, I was able to get exactly what I wanted and at a good price point.Super impressed with Austin. He is proactive, professional, and personable.

The service at Phil Long Ford was fine. Rest assured, if I was dissatisfied, you would definitely hear about it.What really annoys me is the constant badgering to take a survey, the purpose of which is to acquire atta-boys for the record. Therefore, the one star rating.

Been working with Leah since the end of June and she’s been fantastic between all of my indecisiveness with my bronco. She recently helped me get my baby bronc to hold over waiting on my full size. Thanks Leah!!

Easy, and hassle free from start to finish! From searching for my preferred auto (Electric Vehicle) on their well organized easy to use website, to making an appointment to test drive 2013 Ford Focus Electric by (Tammy) of my selected auto. I was greeted and, introduced in a friendly/professional manner to my sales consultant by (Aziz), to making a personal connection with my sales consultant (Alex M.), all the way through to the financing department (Ted S.) I was treated with respect, and total professionalism the entire time. Never ever once felt pressured, and made my own decisions along the way. I felt confident in making my decision furether backed by the My Phil Long - My Peace of mind Guarantee Thank you to everyone at Phil Long Ford of motor city in Colorado Springs, CO for making the automobile purchasing experience 5 Stars. Now a life long customer for anything automotiveJoshua Balch (09/2021)

Clean showroom. Thats about it. I saw two EV cars online showing as available. I called and set an appointment with Nicole she said they were available and that there was a diff one there to test drive - she said ask for Jeff Kostenko the sales manager. I told her we would be bringing two cars for trade in. She said bring the other offers you have so we can beat them. We drove two cars from Denver to Springs for the appointment. When we arrived we were told the cars we wanted to buy we were told actually wouldnt be in for a week or so. Thats ok- I thought lets test drive the one we were told we could test drive. Jeff said gee I dont know what happened I cant find the keys they were just here so we waited around for an hour, then checked back in. Seems they couldnt find the keys for the new Mach e EV we were there to test drive. He looked at our trade in cars (both less than 5 years old low mileage) but never gave a value - Just sort of ignored us once I showed him the offers we had. We left and asked they follow up. He never followed up. A few days later I emailed to check to ask if I could purchase two cars I had originally Inquired about (even without a test drive) No reply. Maybe he didnt want to sell to a woman walking in to buy two new cars ? Maybe he didnt want to shoot strait about not having one to test drive and that they wanted to sell the other to someone else ? Hard to say. Im not sure but I was more than a little shocked. Ive since ordered them and am test driving with another Ford dealer. I do not recommend this dealer. I have bought and sold a lot of cars. Ive never had this problem. Unexplained terrible service.

So I had a cam phaser issue with my 2018 F-150 and had to get it in to the dealership praying that this particular part is covered under my extended warranty. Well Mark the service rep got me squared away. When I told him the issue he automatically knew what was going on. Usually when you tell them what you know what the problem is some service techs tend to think your wrong, but Mark agreed with me and got my truck fixes in fast timing like 3 days! They put me in loaner a 2021 Ford Explorer Platinum and I tell you what I was close to having to buy it bc my wife loved it🤣 But overall Mark and Phil Long Ford in Motor City took care of me and I recommend any Ford owners out there new or old take it to them when comes to maintenance and repairs. They have outstanding customer service and great service reps and techs. Five star place hands down!!!

Efficient service. I would recommend finding a good service rep and sticking with them as I’ve had some great interactions and some not so great. Most of the time, service estimates are honest but I would suggest doing some research on what you’re bringing your vehicle in for to ensure you’re receiving an appropriate estimate. I do bring my car in for every oil change and will continue to do so.

The Sales team (Mike and Mike) are second to none! Our salesman (Mike) was friendly, honest and knowledgeable, he hide nothing in the process and was absolutely amazing! Mike (Sales Manager) made a deal for my wife and me (2 cars) work! Ted (finance) worked his butt off, made our dream a reality! Phil Long Ford in Motor City is the #1 in my book!

Service and customer service was great. we had them check our drivers side tire because it was going slowly low. The car monitor showed a warning. They said that it was OK and they could not find anything. The next morning when we were needing to go to Limon it was showing low and the monitor showed it low. We had to have ti checked again and there was a nail in the tire. It cost us $18 to have it fixed when it could have been fixed under our plan the day before when we brought it in for the routine service. We have been very pleased with the service we have gotten any other time we have been there.

My wife’s dream car is a white Jeep Wrangler Unlimited Rubicon. Phil Long Ford had a beautiful 2018 Rubicon. It was my wife’s dream car! I drove down from Denver to Colorado Springs. I knew I didn’t have the money to buy it when I went to look at it. I would have the money the following Wednesday, and I hoped I’d be able to get them to hold the car for me! Jeff at Phil Long wanted us to have the car and sold it to us anyway! He then offered to follow me down to our home in Littleton so my wife could have her dream car that day! I could not recommend this dealer any higher! Work with Jeff he will take care of you!! Even Christian the sales manager was a delight to work with!! Thank you Christian, Jeff, and Phil Long Ford for helping me make my wife’s dream come true!!! You guys are awesome!!

Went to the parts department today to get a couple hundred dollars of parts. Not a big purchase at all. A gentleman was working with another customer. He finished with the customer, looked me right in the eye and walked away. I stood there thinking he just needed to grab something and return. After several minutes a lady looked around the corner and came to help. I told her a gentleman was there and left. She said he was in the wholesale department and was busy and had to leave. He said nothing to me. He could have said someone will be right here, or I will be right back. He just looked at me and walked away. I told the lady I will get my parts elsewhere and to tell the gentlemen I left. I would suggest buying parts elsewhere. There are other ford dealers around that have better customer service. Wont be back.

Recently we had Phil Long Diagnose & Fix a headlight electrical repair that was very complicated, required multiple visits. This was after other repair facilities simply could not do it. The staff at Phil Long stuck with it, got the job done, and made it right.

Daniel was great. Had everything ready to go at check=in and provided great updates on progress.

If I could give no stars I would. Sure they got our car fixed and didn’t cost us a thing (covered by warranty and recall on the airbag) but it took them 3 weeks to get our car back to us. We dropped it off Thursday and they asked us if we needed it by that weekend and we said no; because we didn’t. They had to order one of the parts for the airbag recall and i was told that they received the part on Tuesday the following week. I had to keep calling them to see where they were with the car and at one point we were told that the tech had to look at other cars that had come in after ours, before they could look at ours. We weren’t even offered a rental and when we asked about one they said they were out. I also asked them to contact me (while they had our car there) to make sure they had the parts then and there to fix our car door and never got a call about that. So car door is still broken. I then got a text message saying our car was going to be ready on a certain day but we didn’t go pick it up because we didn’t get a call, but then my husband gets a phone call the following day saying that they were going to be looking at the car. Just overall frustrating experience and will not be going back to this location.

It all started when my 2011 F150 needed some work done. The Service department took care of my old faithful f150 and from that great experience I knew I would be purchasing a vehicle from this dealer! The amenities of a cafe and on site parts department was thrilling. Great dealership with great friendlystaff! I am pleased with my new Ford F350!

Great environment and the sales personnel are patient and do not pressure you into a purchase. Leah was the sales lady for my wife with her baby bronco to hold her over till the full size behemoth bronco gets here and my sales lady as well with the F-150 I purchased. Knowledgeable of the vehicles and definitely willing to do the leg work to keep you as a customer. If you are trying to purchase a new car Phil long is your go to and ask for Leah to assist you with that purchase

I really appreciate this company that still puts customer service first. Ive dealt with Phil long on several occasions with past vehicles and felt completely taken care of. This time my F150 was under a recall. I live in Pueblo and will continue using Phil long. Quality run company and completely trustworthy. Thanks for all your help to put me in my new ride

Mark and Rick took care of me. It was an easy process, they explained everything clearly. In addition, they were willing to work with me to find a great deal to matched my lifestyle. Thank you very much!

This was probably the best car buying experience I’ve ever had, and I’ve had a lot of cars! I had been looking for a new car for a while, but with the micro chip shortage going on every dealership I looked at had extremely low inventory and I couldn’t seem to find exactly what I was looking for. Colorado Springs was a little bit of a drive for me so I called ahead of time and they just so happened to have what I was looking for on their lot.I worked with Estella and she was really great! She was very helpful in answering all of my questions, and if she couldn’t answer my question she found someone who could. She was very accommodating making sure that I was comfortable and happy the whole time I was there.This dealership absolutely went above and beyond to make this deal work for me! They worked and reworked and reworked numbers for me and gave me the best deal in the end.I really appreciate the great customer service and experience all around!

Our salesman was not the typical, stereotypical car salesman. He was transparent and answered every question we asked to our satisfaction. I would definitely buy again.

I want to give a big thanks and recommendation to Neil Baldwin of Phil Long Ford Motor City. I purchased a truck form him this week and was a great experience. I felt I was purchasing from a friend and not from a salesperson looking for the biggest commission possible. If you need a car stop by and ask for Neil he will take great care of you and give you a very fair deal.

Took my car in cause I was having problems with my transmission and the dealership I originally got it from didn’t want to fix it. Took it to Phil Long here in Colorado Springs and Brandon definitely went above and beyond to make sure everything was fixed correctly and now my car runs better than ever. It took some time to get my TCM in cause the shortage on parts but they kept me updated and in the loop. Customer Service was definitely satisfaction to the tee. Will definitely be coming back in the future for any work I might need. Thank you Phil Long for treating me like family!

Brought in my truck for a rear main seal repair under warranty. Got it replaced and got the truck back. Left to get gas not a mile from the dealership and under the light of the gas station I saw that my hood was damaged, brought it straight back to the dealer and they said they will repaint it. That’s great but the damage is done and as a car guy I know it devalues the vehicle. Then a few days later I decided to look at the rear main seal area to double check, it was leaking worse than when I dropped it off.. So now I have a truck that is leaking worse than when I brought it in and has hood damage. I hate doing this by publicly putting out a negative review but it needs to be said. The service representative that I worked with was excellent and super polite so far.Pictures are after the “repair”UPDATE 1/09/21So I got the vehicle back after they looked it over again. Service tech said it was the coolant leaking from a hose and the coolant was making its way to the engine/transmission mounting point so he fixed the coolant hose, I was never losing coolant in the time I had it back for a few days after the rear main was fixed so thats interesting and the truck is still leaking from the area that the transmission and engine mount to each other. Very disappointed in the technicians ability to determine where the truck is leaking from.

Best car buying experience I have ever had. Eric, the salesman, was hands down the most knowledgeable salesman I could’ve had. I will definitely be buying another vehicle!

I purchased a used Jeep Wrangler from Phil Long Ford in mid May. The purchasing process went smoothly enough. However, receiving the follow up replacement parts that were part of the sale agreement has been a gigantic headache. When we received notice that the parts were ready to pick up, we contacted both the original salesman and the dealership numerous times trying to schedule a time to meet. ( I do not live in the Colorado Springs area). Our calls have either gone unanswered, or I am transferred from department to department where no one seems to be aware of how to help. Love my Jeep, hate the service.

The buying experience was good overall, but they were busy. I have complaints about lack of follow-through. I ordered a cargo mat for my Explorer...they never ordered it (it was with points, so no loss since they were never used), and I purchased an extended warranty which they didnt register (its been 4 mos) and now have to follow-up on. Nice people, but YOU have to be sure to follow-up on everything.

Brought my truck in for an appointment at 9:30 to get the oil changed and tires rotated. My service representing Jeremy told me it would be done by noon. Never heard anything until I called at 1 and was told it would not be done at 2. Heard nothing again at 2 and went to the shop to find out Jeremy left and nobody had any idea where my truck was at or how long until it was done. Absolutely ridiculous. Asked again at 3. Could not give an honest answer of when it would be done and was very disrespectful. I will never return to a Phil Long shop.

From scheduling the repairs and maintenance to completion Peter Perkins did an exemplary job of taking care of my vehicle, keeping me informed about the process, and was clearly dedicated to providing the best customer service! I appreciate the professionalism, great treatment, concern about my vehicle, and respect shown to me during the process. Thank you and kudos Peter!

Great job scheduling me in for service, warranty, and recall. Took care of everything and did a great job!

Great experience, both sales (Chris) and finance (Cant remember his name) were great. Honored all commitments and were very helpful. Surprisingly pleasant car buying experience.

Had a great Salesperson Keith Brooks at Phil Long Ford in Motor City. The whole team from sales to Ted in finance and management made it a great experience. Would recommend them to anyone needing a car!! Love my Chevy Cruz

My salesman Mr Hayes was awesome he was very attentive and did his best to provide me with a new truck as I requested and a price that I could accept he was very diligent and extremely professional I highly recommend someone thats looking for a vehicle I feel Long Ford go see Mr Hayes hes a good guy

Ordered a new Ranger through Phil Long Ford in Colorado Springs with Austin Hambelton & am completely satisfied with the experience. Austin was great working with us to get us exactly what we were wanting and to keep us informed throughout the order/build process.This was the second time weve used Austin to purchase a new Ford through this dealership and in both cases we found him to be extremely friendly and professional. Highly recommend if youre looking at a Ford that you reach out to Austin Hambelton to work with - it will absolutely be a great experience!

Extremely clean and warm waiting area. Everyone is short staffed and everything takes longer. I was updated frequently as to when I could expect delivery of my Escape

So I went to ford to buy a new truck every thing was good they asked me if I wanted these add on they were doing I said no I just want the truck well long story short they charged me 8k extra in these fees from rims and tires too others and I called to ask them to remove them its been 3 weeks and I havent heard from anyone am very upset I will no longer shop at this dealer anymore. The only positive part was Terry he has been amazing.

Julie was AWESOME she made sure everything was right. She made us all feel very comfortable with all of the processe. I would recommend her to all my friends. Thank you Julie it was a great experience

My salesman, Andy Herrera was straight forward and honest. It was a pleasure working in the deal with him. Andy knew what I wanted and made sure to deliver.Shout out to GSM Mike Ortiz for his follow up and outstanding customer care.

I have been a Phil Long customer since I moved to Colorado Springs 20 years ago. This was the third Truck I have purchased from them. Though I have always had good service from them, I always dread the experience ofnegotiating a car deal. This was by far my best experience ever buying a new car. Derrick Owens, my sales person was very helpful. I never felt likeI was being pressured or B.S.ed. I actually felt like Derrick was there to assist me in my purchase.

We bought our van from Colorado Springs Ford while out of state. Joe Anne was a gem and delivered excellent customer service. She kept us updated on the process and was very easy to reach. She went above and beyond making the experience stress free and actually enjoyable! Thank you for everything, Joey!!

When I found the Ranger XL model specific to my needs, I started a chat. Contacts were very knowledgeable about the vehicle and easy to speak with. I did not want to drive the distance to the dealership so, the sales team brought it to my house. I completed a test drive. And the paperwork was ready for me to sign. After the 3 day evaluation was complete, I wired them the down payment to lock in the deal. Very happy. Great Job!!!

Great service!!! I arrived early for my appointment and they were able to work me in. Service rep was outstanding. He provided me an update on how far along the car was. Thank you for everything.

The Perfect Auto Buying Experience!!I saw this Escape Hybrid listed on Phil Long Ford Denver (which is where I live). I called on it and was told it was actually in Colorado Springs. When I asked if there was any reason they would charge me sticker price instead of internet listed price, the fella seemed intent on finding out WHY it was listed at such a great price and NOT at the higher price! Well I did not feel good about dealing any further with that fella (name excluded) so I called PHCos directly. Lindsay was absolutely fantastic and helped me do everything over the phone. Once approved I raced my trade in down to the Springs and brought my little dog. We were greeted with true enthusiasm and friendliness. Soon we met Eric who handled the rest of the process. I could type paragraphs on how AMAZING and AWESOME he was/is. My new Escape is beautiful. The entire staff was wonderful. The entire process was perfect! 6 out of 5 stars!! Thanks Phil Long Ford of Colorado Springs. That’s how you earn repeat business and referrals.

I always get great service here at Phil Long Lincoln. They always get me in quickly, they take great care of me, they make me feel welcomed, and their service is quick. Their new communication system is great and allows me to communicate with them without having to ply phone tag through the day. They went above and beyond this time and even cleaned out the inside of my car before I picked it up. They do pickups and drop offs as well which is very helpful.

Went in on the 1st with the intentions to purchase a vehicle and as a dealership this Ford does not take care of their customers. Ive seen customers with service issues that are not resolved, management is lazy, and the experience was horrible. I think Im going with Chevy!

Great customer service. I told them my budget and they did not show me one car over it. Worked with me on my down payment and monthly payments to make it within my budget.

The staff working At Phil Long are very trustworthy people, made my trade easy didn’t take long and gave me most money out of my trade.I wouldn’t look no where els to find One of the best driving trucks I’ve ever drove #2021raptor

I bought a car from them in June and got it in July. Towards the end of the month the engine light came on so I reached out to the sales agent letting him know about the issue. I reached out to him on multiple occasions and he promised to have me come in and get it done. He never did so I called the company and he was the person who picked up and it was at that point he scheduled a date for me to come in and have it looked at. I went in and was told that the Oxygen sensor is bad and it needs to be replaced. He told me that he would call me to give me a date and time to have such replaced which he never did. I reached out again on multiple occasions and he was always checking but never gave me an actual date until this date. I was at my peak so I reached out to his manager who was also blatantly rude after explaining myself that he is not the mechanic. He also let me know that it wont affect the car if I drive it but I am the customer and I dont feel comfortable driving same. After talking to the manager he said I can come in on Monday at 0830. I had to remind him that I am not my own boss and I would need to communicate same with higher authority. He did not ask if I am available to come in on Monday plus the suggestions he made to have the problem fix was not practical nor was they considering myself as the customer. I have the conversation in my phone for reference. I am very disappointed in the level of customer service I got and I wouldnt recommend this place. I have evidence to prove same. I hope that higher authority listen the call between myself and the manager and I can show you the conversation between myself and the manager. I hope that you retrain your sales agent and their manager in customer service.Also I didnt get my title # to take to the DMV so I reached out to the sales agent who promised to get back to me which he never did. I shared my concern to the Manager and he gave me the number saying it is easy because the transaction was cash and gave me the number.

Bought a newer used Nissan Rogue. Not even 2 week later all sorts of check engine lights and the car shutting off while driving. They did 0 inspection to this car. Would never buy from Phil Long again… ever

Stephan Graham provided excellent service during our recent car buying experience. He compiled the features we were interested in and showed us what vehicles were available.Stephan had the vehicle delivered promptly and prepared while we waited making sure the car was ready within the time we had available.He processed the paperwork quickly and explained all the features of the new car.We were very pleased with Stephan Grahams service and are excited about our new 2021 FORD Explorer.-Alex Paul-

Worst service center. I had a 1230 appointment for a simple oil change and tire rotation. It is currently 2:00 and I am still waiting for them to finish. No oil change should take 1 1/2 hours especially when you have an appointment set up

We made an appointment to have our Ford Fiesta looked at there for factory issues, and not only did they lose the key, they claimed the car never showed up. After our REPEATED calls over a period of days (we were put on hold and sent to voicemail) and multiple unanswered messages, my husband went to the dealership and located the car that “never arrived...” in their parking lot, where it had been for TWO WEEKS! Who DOES this?? The person at the service desk maintained that the car “never showed up,” despite the fact that we had called them multiple times, to make sure they were looking at the car, and had the car key dropped off at the service counter well before our set appointment, and double-checked tomake sure it was OK with the dealership that we brought the car in early. This is messed up. So now we have lost two weeks, one car key, and all trust in this Ford dealership. We are getting in touch with the Better Business Bureau.

Had a wonderful experience with Stella Folkers and Phil Long Ford. Stella had great energy and was very engaging. I purchased a Ford F-150. She was very knowledgeable about the vehicle and made sure I received the best service possible.Thank you Stella and Phil Long Ford.

Nice place...greeted and checked in quickly. The service was quick and communication clear.

A model of inefficiency! Two hours to get vehicle serviced with the works package and that was with an appointment. Who budgets two hours for an oil change and tire rotation? Not only that, but they did not do everything the works says. I watched the tech, from the minute he popped the hood and he never inspected the air filter. Supposed to include checking tire pressure. Even though warning for low pressure was on he didnt fill it or even mention that it was low. After sitting in wait room for two hours, I didnt feel like engaging them... I just wanted to leave. Staff was courteous but thats the only positive thing I can say about this visit. VERY DISAPPOINTED.

The worst Service Department I have ever dealt with. My wife to the truck for scheduled service with an appointment. she sat there for three and half hours before Michael the Service Specialist came to relay that the vehicle hadnt been looked at yet. Further more stated if she stayed it wouldnt be completed until 7 PM an additional 3 hours. No vehicle offered for her to leave and come home. the only advice that was offered was for her to leave and come back tomorrow morning in hopes he could get the truck in.

Awesome salesperson Keith!! Got us into some great used vehicles. Really appreciate his attention to detail and great customer service.

Great people, very accommodating. Everything was as they said it would be. Thanks, We are enjoying our new ride.Tom Arthur

If I could give a half a star I would. They promise and promise and never deliver what they say. Bought a truck from them in January. Still haven’t received items I was told I would and have had nothing but issues.

Called to see about getting a car I just bought detailed and everywhere I was calling it was going to be a 3-4 week wait. I called and spoke with Brandon and he was able to schedule me for the next day. Service was excellent and they did a great job detailing the car both on the outside and inside. I would definitely recommend anyone needing their vehicle cleaned up to consider getting it done at Phil Long Ford. I know I will be back.Jim (May, 2021)

Made an appointment for our car to be diagnosed. Was met with a very friendly Phil Long Ford representative. He gave great customer service. Brandon, the service advisor also gave great service. He explained what was wrong with our car, why it happened and how to prevent it from happening again. He even saved us money.

Josè was fantastic! Even though found out some not-so-great news about my car, everyone was helpful and honest. Highly recommend!

The purchasing of the car went well. I purchased the car on Monday Oct 18th and on Friday Oct 22 the car gave me a warning message that something is wrong with the transmission. You can also tell that the car is having trouble shifting when you drive. The car is a 2020 with around 12,000 miles on it. We can not get into the service department until Tuesday so I will have to find other means of transportation until then. Very disappointing to have this experience with a car that is this new.

Awesome customer service can not complain one bit, Phil Long at motor city went above and beyond love my truck!!

Awesome service from beginning to driving off the lot with my Ford Flex!! I met with Michael A, he was great! Helped me out with what I was looking for and got me into this new car as quick as possible, easiest experience purchasing a car! Angela was also very friendly getting everything financed! I would definitely recommend:)

No pressure to buy what you dont want our sales rep Eddie said look around let me know we looked and was getting closer to what we wanted saw a BMW need 4 door he said go to the office i may have something you might like we waited and i went to the door i called the wife over she looked and a big smile came on her face as she shouted thats the car we want i liked the service need a car go there and see Eddie he can help you

Had my 2011 Raptor serviced there. Overall had a great experience. Jordan one of the service supervisors was helpful and kept me updated on everything. On The day of my actual Service appointment they weren’t able to attend my truck but the following working day they made sure my truck was taken care of and even did one of the services on the house for my troubles. Overall one of the better service departments I have dealt with.

Daniel made this maintenance and repair service experience easy, smooth and painless. I know he did a great deal of work on getting all the right parts in a timely manner and worked right to the schedule he told me it would. I really appreciated how effectively he communicated throughout the process. Its no wonder he has won so many customer service awards - he is top notch! BTW - thought the narrated video overall vehicle inspection was outstanding!

Waste of time and false advertising!Found a truck I wanted and had email price quote from Phil Long internet team, price even matched window sticker. Arrived for appointment and there was no one assigned for us. No problem so far. Sales man Shane immediately tells us the price is actually $10K more because of the extra features. I show him the quote and we play the let me talk to my manager game for 10 minutes only to hear sorry what you received is an automated response. I guess the internet advertisement and window sticker were automated as well. So after spending two days working with people online PHIL LONG FORD WILL NOT HONOR THEIR OWN QUOTE.Update, within hours of this post they changed their website and increased the price $17k.Do not trust this dealer with their numbers.

My wife and I bought a new F-250 this week from the team at Phil Long Ford of Motor City. This was by far the best vehicle buying experience we have ever had. Our process began by coordinating with their Internet sales team. They quickly answered our questions, sent us the additional photos we requested, and even made a side-by-side comparison video of the two F-250s we were interested in. Negotiating a purchase price was done at this point too. So, on the day of our purchase we arrived at the dealership without a concern about haggling with a salesperson.The sales staff on site was well prepared. Our review of the trucks features and test drive went smoothly and was enjoyable. Finally, the experience we had in the finance department discussing warranty options and final numbers was just as enjoyable! Seriously, it was.We got a great price on the truck and good rates on the warranty coverages we chose. Absolutely no buyers remorse here. We highly recommend the great team at Phil Long Ford of Motor City.

Eddie was great, Very friendly and got me everything I wanted. The floor manager was also very personable and a pleasure to deal with. Thanks guys for getting me out of a vehicle I hated into the one I really wanted and quite quickly I might add. Also it smells like fruit loops in there its very inviting.

Should look into training for customer care. Im glad I didnt go through with spending money with this team. Ill drive for an hour just for better care. Phil long ford dealership and the service department should commit to doing and treating all customers with respect not just who they choose and feel worthy of it.

On 6/3/21 we took our Ford F250 to the Phil Long Motor City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service department that they discovered the issue and would have the warranty cover it. There were some issues with the warranty coverage but they got resolved after a week or so. Our truck had been in Phil Long’s possession this whole time. The week of 6/21/21 my husband went up to the dealer to check the status of the repair. He was told it wasn’t ready yet and it would be a few more days. He still hadn’t heard from the dealer a week later. On 6/29/21 he called the dealer and was told the vehicle was done and ready for pick up. He went to the dealership within hours of this phone call and paid for the repairs. They went to retrieve his vehicle but came back and stated they could not find the vehicle. My husband was at the dealer for a good 2 hours. It appeared that the vehicle had been stolen. The department manager did call and file a police report. A few things to note in speaking with the Phil Long employees: They do not know when the truck was taken as they do not have a daily procedure in place to ensure that all vehicles left in their care are accounted for. I was told they have too many vehicles to account for. They have no cameras or patrol service in the customer parking lot and the lot is left unattended and the gate is open during the day. There is a note on our invoice that states the vehicle left the dealership before recall repairs could be made. We never asked for recall repairs. When we asked the dealership employee about this, he stated the tech went to get the truck to work on the recall issues but couldn’t find the vehicle so he noted the account that the vehicle left the dealership, but didn’t tell anyone the truck was missing. If this note was already in the system and the vehicle had left the dealership, why now are we being told that the repairs are finished and the truck is ready to be picked up? I asked what date this happen but the employee I spoke with didn’t know. Phil Long’s final solution is for us to file a claim with our insurance, as they did their part by filing the police report. He stated since it is a comp claim it shouldn’t affect our rates. However, all claims may affect your rates and at the very least you may lose your claims free discount. I feel there were several missteps by Phil Long, namely not notifying us when it was discovered the truck was missing. This delay severely diminished the possibility of the vehicle being recovered as the truck is equipment with LoJack and could have possibly been located had we been notified that the truck was missing. Please also note that we were charged the $100 deductible for the work they said they did on the vehicle.

Great place to take your ride for service get the coupon book it will save you money.

This car dealership goes above and beyond to make their clients happy. JB Peterson was the agent that sold me my F-150. He listened to my needs (and wants) then helped me find a truck which fit those needs within my budget. He worked hard to offer a fair price for the vehicle. Before asking me to come to the dealership, he researched the vehicles on the lot so our time was used efficiently. He spent time prepping the truck since it was recently acquired by the dealership. He even offered to drive the truck to me if I couldn’t make it down to the dealership. The finance department worked hard to get me the best financing available and thoroughly explained each step of the process. The honesty and integrity of the people I worked with at this dealership shined through in every step of the process. I highly recommend going to this dealership and seeing JB to help you find your next vehicle.

Terrible service. I went in for a part recall and I couldnt be less impressed with the service. I asked for the part to be replaced and the oil changed. They didnt do the oil change and told me they didnt know we wanted that. Here is why you didnt know that. Matt didnt write anything down! He collected my number and said he would call when it was ready.Leading up to that I was directed all around the store. When I made it to one department, two guys were standing there whispering about a customer they just disagreed with right there in the store. The customer was a soldier in uniform. After about 7 minutes the two guys finally acknowledged me and then sent me to the wrong department. During that 7 minutes, they were just whispering between themselves. I think their names are Peter and another heavy-set fellow who couldnt be bothered to do something as simple as wear a mask right. The only reason I am giving a two-star review is that there was a gentleman with black hair and a black beard who was kind and walked me over to the right department.Once, I was finally in the right department. The woman behind the counter seemed pretty annoyed that I would interrupt her cell phone time. After waiting for another 10 minutes Matt finally showed up to collect my number and keys.Maybe the company is understaffed and overworked but holy cow it doesnt seem like anyone wants to be there. Glad to hear some people have had some good experiences because mine sucked!

I recently bought a used 2020 F-150 and was very happy with my experience at Phil Long Ford- Motor City. Everyone that we interacted with was kind, helpful and professional. I appreciated the salesman George and his patience with us as we found the right vehicle for my family. I have had some bad experiences with car shopping in the past but I would highly recommend Phil Long to find your next vehicle.

I had a great experience buying with Phil Long, Eric Haynes was super hero on assisting me with the purchase, I sent my special order to 6 six different dealers and all the way to Kansas, only Eric Haynes responded to my order the way that I requested, no games, not going back and forward, just the final price with all of my discounts that I qualified for it. No other questions were necessary I just came over and sign my order. Good job Eric.

Ricky is the bomb! Everybody there was an amazing help and was constantly looking to get us the best deal they possibly could! We couldn’t be happier! Thank you to everyone there at Phil Long Ford!!!

As mentioned JD was our salesman, he was great to work with and did not pressure us into anything we did not want. There was a cosmetic issue with the used vehicle we discovered during the test drive that got missed on the inspection originally. However, they went out of the way to make it right and ordered the parts for it and even offered to drive 2 1/2 hours away to bring us a loaner car while ours was fixed and brought it back to us. Great customer service. I can think of no other dealer that would go out of the way to make it right. Highly recommend!!

We had a great experience buying a used vehicle from Phil Long in Colorado Springs. We worked with two great salesmen, CJ Henderson and Scott G! They were no-pressure, gave great info, answered all our questions, and moved the sale along quickly without all the usual dealership tactics. A+

Great Customer experience. From start to finish with the help of Eric Haynes. Could not have expected any less. Made things very easy and made sure that we are and have been happy with our purchase. Very happy with everything.

Excellent service from the advisor (Brendon Cash) and I was very pleased with the high quality of work performed by one of the best diesel service technicians (John). I will continue to go through Phil Long Ford, Motor City for all of my service requirements.

Bought a Jeep Wrangler here with Julio and have been very impressed with his help and communication. The Jeep had a broken part and we didn’t pick up the spare key the day we purchased the car; Julio has checked up multiple times and has been very attentive in making sure the part got fixed and that we got the spare key. The sales department has very good customer service and I would recommend Julio to anyone buying a car.

The process of buying a car here was so easy. Keith brooks helped me find the perfect car. He was very knowledgeable and made sure I knew exactly what I was getting. He even came in on his day off to help me. The paperwork was very simple and they made sure I knew exactly what I was signing before I signed. I would definitely refer friends and family to philong ford.

Phil Long Ford Service Department performed a internal software upgrade for the internal software as a key on my Mach-E Mustang. Took a little longer than expected due to a requirement to disconnect the internal 12v battery but the PH Tech did a great job.