Terrible, grabbed the wrong stuff everytime i wanted something. I ended up paying more than planned because incompetence and the issue couldnt be fixed even though I noticed and pointed out the error literally right after the sale when i got the receipt in my hand and pointed out the error. This place has a nice selection but thats all they have going for them. Id recommend the bomb head shop or smokers emporium over this place 100% of the time. Both are cheaper and have gotten me what i ask for everytime

Great customer service. This last time I went in the asked to see my ID right off the bat. But I go in there all the time so I thought it was weird that they did that. Its worth going there and they have great prices

They closed early and I knocked on the door but the employee ignored me. I came to spend some money here but after this experience I will gladly take my shopping to any other smoke shop. So go home early and miss out on more costumers cause aint no other place of business turn away business but this place obviously dont need me or any other person shopping there. So hope anyone who reads this will not even bother going there because you just might get a locked door when they are supposedly open... Closed early and now all you need to do is close permanently and save everyone the trouble

The owner is a pretty nice guy. Hes always so helpful whenever I go in.

Friendly staff, although I did stand around waiting for someone to help me for about 15min. It wasnt busy staff was just chatting and didnt pay that much attention to me waiting... even though they had seen me waiting at a case. Great selection of products, decent prices and staff was friendly, they were quick to help once they came over to see what they could me help with. Overall not a bad experience, Ill be going back.

Fantastic selection, helpful staff and good prices.

Thought $7 for some rolling papers was a little out of line.. Talk about overpriced yikes. From what I seen they do have a decent selection of glass.

Reasonable prices, interesting pieces, fast associates.

Great selection, good products at good prices, and friendly knowledgeable staff! What more could I ask for? Highly recommend this place!

They are very helpful and exspirensed on their inventory and prices are to sale.You can afford it.

Large FULL SERVICE SMOKE SHOP. Large group of services covering everything and more than you can think of. If they sell it, they have lots of options for any desire and patience to educate, and recommend, you get the chance to see the product and other answers for the novice to expert. Outstanding service and knowledge only place to go in El Paso county to find any in all related products. The staff is always good for fast, dedicated, customer service and desire to go beyond the just sell everything as fast as possible and get back to the next costumer. Employee information, most smoke shops dont have the product selection, categories, staff available for many different products, styles, and apparatuses, great place for education and window shopping.Keep up the great work and leadership meeting todays needs of a diverse customer base.

Been going here 5+ years. Not one bad thing to say. Huge selection, that staff is A++++. One stop shop for all smoking and related accessories.

Hey do you guys mind if i post pics of the stuff i find most interesting in your shop?

Helpful staff. Huge selection. Low prices. Need I say more?

They have everything I could ever need there. Plenty of choices of wraps and papers

Excellent customer service! The staff was very friendly and very patient. Showed me the hookah pipes and was very knowledgeable when I asked the difference between metal and glass pipes. I will definitely visit them again and highly recommend this place for a pleasant experience.

Great prices, and MOST of the time great customer service, amazing selection.Do NOT count on them being open during their posted business hours. We have gotten there many times BEFORE posted closing time, and store was closed. Very irritating.Business should post ACCURATE business hours so as NOT to WASTE their customers TIME. Our time is just as valuable as yours!

Very helpful. Huge selection and good prices.

Everything was awesome. Have NEVER seen that selection of huge ornate pieces for that cheap. Everyone was friendly, left with a beautiful piece, will be back.

Great customer service and plenty of options, carries Vape Batteries that connect to android chargers.

They sell faulty pieces and is why they say all sales are final. They know they sell bad products. The owner will hide in the back just to avoid customers because he knows his products are bad. Please spend money else where.

Knowledgeable staff helped me find exactly what I wanted significantly cheaper than expected. Love this place, and their selection is insane

I really like going to the Emporium, here in Manitou Springs, because of the variety of items and supplies sold.Aside from just carrying the essential Tobacco Products, like Rolling machines and Cigarette Tubes.. they also have a wide array of different Pipes, Bongs, SteamRollers, Hookahs. You name it, you can probably find it here. They also have a small Incense area, near the front of the store, with all kinds of scents.I would recommend the Nag Champa Brand of Incense Sticks, as they are the cheapest and finest you can buy, and another scent called Fresh Rain. (it.is.wonderful.)They also do bulk deals for bundles up to 10-30-100 sticks, as well as allowing you to Mix and Match, if youre looking to try a variety of the scents.Normally I stop by to grab some Butane Canisters, which is pretty cheap if you buy the Power Brand of Butane. I think I pay about $3 a canister, and it can last me months. (Now THATS a swindle my dude)ONE LAST THING: if you are looking for a really tasty Blunt Wrap, I HIGHLY recommend the Zig Zag Dragonberry Flavored Cones. They are by far the best that I have tasted and smoked, and Im very picky when I comes to Blunt flavors.Hopefully this will help you decide if this is the right shop for you to check out.And even if you just plan on window shopping, its always nice to just walk around and check out all the different merchandise, with some good tunes in the background.Happy Rolling Mates!

This place will come through for you! Id been a few times in the past for odds and ends and walked out a happy customer. But in my time of need today, the staff got me hooked up with a detox mouthwash that worked like a charm. Awesome shop with a ton of great product, and a friendly crew who knows their stuff!! Make Smoker City Emporium your first and only stop and you wont be disappointed.

The girl who works here has no clue of what she is selling. Educate your staff on you product.

I work in a shop across the street from Smokers Emporium and was given the wrong pack of cigarettes, I was treated very rudely when I attempted to exchange them for the correct pack. I was told it was illegal, which when looked up, is a complete fabrication. I was then retold that lie by the owner who hung up on me. Completely unprofessional and outright dishonest.

We drive an hour to get to the Springs, and this is the only place we shop for cigarettes, glassware and accessories. They really have the best selection, they support local artists, and have great staff. Highly recommended. My adult son is disabled and is always treated with respect and dignity. Just go, you will be glad you did!

We will definitely be back!

Product line is excellent. Service was like i was bothering the gentlemen. Need to pray for him. He seemed angry

Nice varity, great prices fabulous service

Great prices on great products. Best prices I have found in colorado springs actually.

Huge selection with great prices

Huge variety of glassware, bongs, pipes, cool stuff, etc.

Very helpful staff everytime I visited was always helped and questions answered thoroughly.

Worst shop ever. Just was in shop and watched the owner trying to impress two girls and was in line waiting for service to purchase several items when I was told id have to move into another line before being served. Highly recommend finding another shop. There are several other nice shops in the area that have actual sales staff. I live 250 from smoker city and am taking my business elsewhere highly recommend you do the same.

Very helpful staff I was in there and purchased the lookah seahorse pro, honest people good prices, always a please

Really cool place..awesome peices

Great place for all your tobacco needs, and if your looking for any pipes, bongs, or anything in between they have it. They have stuff over never seen before. They will help you with anything. Definitely coming back.

I just love this place.

Great shop!! The 2 guys, (sorry, didnt get their names) were very helpful and knowledgeable and really nice! I would definitely recommend this store to anyone!!

Great place good prices best in springs/manitou.

Great selection and prices!

This mf charged my card $45 for something that was $10 and my bank won’t give the money back because I lost the receipt but I will be filing a police report !

Great products, great prices!

The best pipes, bongs, and cigarettes in town! This place is something else to see !!!!! They got everything lol

The very best glass store in town, hands down. The sales people are world class. Their knowledgable, kind and always in a great mood. Something that most salespeople these days arent. Its obvious they love their job and it shows in their knowledge, attitude and willingness to go above and beyond. They have by far the best selection in town & the lowest prices. Even better THERES 2 LOCATIONS. Id recommend if you havent been there you must stop by.Thank you Emporium and your staff.

Hands down the best smoke shop in town! The owner is amazing, and all of the staff are extremely helpful and nice. I have been going to this smoke shop since 2011 and I have never had a bad experience at all! Their prices are matchless and every product Ive bought is high quality. As a native to the Springs, this head shop is my go-to store. They are definitely the only place I would recommend to both friends and tourists

Tons of options, good location, helpful and knowledgeable staff

F this place!. If you close at 7:50 put on your page!. Just tried to give yall business but you started locking up the doors.. Lost my business

Great place but they didnt have the pen I was looking for. I am pretty sure they had everything else.

This store is awesome 👍 Cant beat their coil selection and bongs

Biggest collection in the springs, friendliest staff, willing to explain and answer any questions. A+++++++++

Terrible store with rude staff that don’t care the customers. The staff told me that “they just work there and can’t help me”. They sold me a completely defective item and when I brought it back in to see about getting a working product, they told me it was my fault for not testing their products in store to make sure they work. I guess it’s on the consumer to test a product in store to make sure they’re actually selling what they’re supposed to right? I would expect something brand new out of box to be in working order, but I guess this business feels it’s ok to sell broken items and get away with it because they do no returns or exchanges. There’s plenty of other shops that handle customer service 10x better and this one will never get my business again because of this. So warning when buying from here: check your products in store or you’ll get screwed.

Great product and awesome prices. This is my go to shop hands down.

Ive been buying cigars and rolling papers there for nearly seven years now because they are extremely affordable. Ive also purchased two bongs and a Bob Marley bowl during that time, as well as basic equipment for smoking wax and shatter, and never had any problems. The staff has always been able to answer any of our questions, and have always been nice. They have a large inventory and you should be able to find something you are looking for. The place is clean and nicely laid out for easy browsing.

The only place I go to get cigarettes! Very cheap with good flavor lol the whole staff is friendly n out going ! Highly recommend :)

Conveniently located down the road from a dispensary. Has a huge selection of items needed for however you enjoy smoking. Can be intimidating if you are new with so much variety. Staff was quick with help if needed. Seemed reasonably priced based off of my experiences. Will visit again in the future. Be aware that most roads around this location are under heavy construction and make it difficult to get to or get out of.

Good prices and employees are pleasant.

They have ALL my smoking needs with great prices & employees.

Good selection of products.. regular prices.. no coupon or frequent customer perks. No returns at all, highly recommend inspecting any glass items. Noticed damages or defects that hender item obsolete never to be used.. and you are just out the money.. :(

Great staff. Very nice store

Epic selection and great prices, they just dont back anything they sell. If it breaks, it isnt their problem and they arent going to help/discount a replacement.I got a new vape pen burned out after a few days of very light use, they wouldnt replace or discount or, so I bought another one that broke apart at a weld, clearly a manufacturer issue, and nothing.

Terrible service, everything is cheap and not good quality. Spend a little extra somewhere else!

They have anything and everything you could need at great affordable prices, and their pieces are pretty sturdy.

Buynlarge products but okish quality, mass production means cheaper prices. I go for 🔥

I mean if you have need for smoking pieces they most likely have what you need. I have never been let down or judged by this place. They have a laid back team willing to answer any of your questions when it comes to any piece they have or even answers to questions on cigarettes. This place is pretty cool once you step inside. A little over whelming at first. Ask for a tour and Im sure you will get one.

Great selection, and super helpful staff

Gabes service was fantastic. I would know, I work retail. He went above and beyond to help me find what I needed and was extremely knowledgeable. Selection is vast and one could spend a lot of time looking around here. Prices are spot on too. Ill be going here for all my supplies from now on.

Shop does not close at 8. I called the store at 7 to ask about product availability. The young guy on the phone told me they had what I was looking for and that they close at 8pm. I drove all the way there after talking to him and telling him I was coming into the store. By 740 when I got there the shop is all closed up with the workers inside hanging out. Don’t waste your time/ money on such a poorly ran business. I also did not like to read about all the racist remarks from the owner on other reviews when I came to google to write my review.

I went in to buy wraps and possibly a pipe or two. The gentleman behind the counter ignored me when I came in. I was looking at a bin of $6 pipes that maybe had a dozen pieces in it. I asked the man to pull out the bin so I could look closer at them. He said which piece? To which I replied Id like to look at a couple of them and asked him to pull them all out. He slammed the cabinet closed and said that he wouldnt sell me one. Ive never been treated so rudely by a person in customer service. I left immediately and wil NOT be returning. Go somewhere else!

This place has a great selection of glass, as well as every possible piece and accessory you could think of. There’s more options than I can count when it comes to honey straws, bowls, bangers, and papers.

Good selection of products, but I bought a torch there and it was defective. The owner sold it to me and then I brought it back the next day to get an exchange for a new one and he refused citing no refunds or returns for defective products. Stand by your products, it’s only $12 you could have given me a new one from the same box but instead you acted super stingy.

Always fun experience

Awesome service awesome prices! Great place for all the smoking needs you have! Literally EVERYTHING is here!

I would definitely stop through here for any of your smoke shop needs while in Colorado Springs! Phenomenal service and very nice people

This place has a huge selection of just about everything. I was pleased to find a style of Raw rolling papers that are usually difficult to come by. They’re the kind that come on a roll sorta like toilet paper. Anyway, it was a nice store and the staff were pretty cool. Prices were hat I expected. Will definitely come back.

They never have the incense Musk from Gonesh for over 6 months nor the Egyptian musk.

Huge variety of smoking accessories for pipe tobacco, rolling cigarette tobacco, pre made cigarettes, and of course marijuana. All reasonably priced. Great people that work there. Helpful unless they are busy usually dont even have to ask for a display to be unlocked. Because they already asked. Good location, be even better as they finish the work they are currently doing to Colorado Ave.

Awesome place! Friendly people! This place has everything you want! Check em out!

Rude. Cheap. No returns on factory defaults. Could care less about costomers. Covid breeding ground with employees and costomers not wearing masks or following guidlines. Many better and nicer places to shop. This place gives Colorado a bad taste for the area.

Not bad pricing but customer service seems to be on the backend here. If youre looking for some cheap glass for smoking this is the place. If youre looking for outstanding customer service on top of that go elsewhere.

Awesome crew working there. Very helpful and answered all our questions. Good job ladies.

Great selection of glass and other smoking devices, but accessories can be lacking. Staff is adequate but could be more amicable. Great prices and selection of tobacco. Store environment and layout has only been improved over the years.

The clerk, who was under the influence and looked like he was going to fall over, sold me a battery that didnt fit my device. So I came back a few minutes later with receipt and wanted to get correct battery. Clerk looked dazed and got the owner who said no exchanges no returns. Seriously you dont want to make simple exchange, no he says, read your receipt no exchange. Too many good vape stores around. I will not go here again.

Awesome place! Finally got my tobacco pipe like grandpa used to have!

Broad selection, yet still somehow you leave feeling like you wanted more. Just cant quite place it

Bought a seahorse pro!!!!! best dab rig /pen !!!! clean easy to use and WOW!!!

They were cool..I came in right at closing time, & they still let me come in & buy what I was looking for.. the blonde chick that works there is cool, just be prepared to show ID if its ur 1st time shopping there

Good peps very cool place

Not a good place, guys dont know products.

Place had alot of exotic glass pieces I highly recommend it ian is the man!

Lots of what you need there

A Once Long time customer will not shop there ever again. The service is terrible, always has been but it’s close to my house. They finally got a new guy in and he sold me two bongs. Next time I go in he’s been fired. I found out only bc newer guy waited on me and refused to show me more than three pieces to compare bongs and purchase one because boss fires people for showing more than one piece to a customer. How am I supposed to choose wisely? Is this good customer service? The last bong I got from there leaked as soon as I got it and I’m not allowed to look for defects and choose a good one?! Nah, I’ll find me a new QUALITY glass place and suggest all do the same, too.

I went here to buy an item for a friend. I was amazed at all the things they sell! If you use vapes they have everything you need. Flavors, with nicotine and without. Plus much more than I even know about. Still have pipes..many more than before,,cigarettes, and about anything you need. The staff was helpful and I was thankful as there was so much to pick from.

The inventory of this place is from A to Z the prices are reasonably ranged. The staff is always helpful and friendly.

Keeps me smoking happily, and my lungs appreciate it most definitely.

Largest selection of disposable vapes and water pipes i have seen in a while...

Cool place lots of variety to choose from

Second time coming to Colorado and this is by far the Dopest bong shop! So many to choose from!

My husband and I have decided this is our one-stop spot for ALL of our smoking needs and wants! We have not come across an item we needed that they didnt have, and most often they always have something better than we originally were hoping to find. The staff is always ready to assist and answer questions, and anytime Joshua is working you are gauranteed dinner & a show because that man knows everything and has a great personality to put the cherry on top of such a great shop. Thank you guys for making the industry awesome!