We made the 2 hour drive to Chapman Ford and was not disappointed. When we got there we were greeted by a few of the team members. Austin Sensenig, was the Sales Consultant we worked with from start to finish. He promptly took a look at our trade in and had the vehicle we were interested in ready for us to look at quickly. Shortly after we were able to take a test drive. Austin answered any and all questions we had. Once back to the store he got right to work on helping us process all the paperwork and information that was needed to be completed before taking our new car home with us. Keith Kassner, the General Manager came over to introduce himself and make sure that there was nothing he could do to help us out. He was extremely friendly and helped make our experience painless. Thank you to the whole team at Chapman Ford for making our 2 hour trip worth it. So beyond happy with our purchase and the service we received. Definitely would recommend.

Drove from State College PA. to Columbia PA. to trade in my 2015 Ram Big Horn to buy a 2018 Jeep Wrangler. After seeing the Jeep online I called and spoke with Keith. I described what I had and Keith gave me a trade price if it was as nice as I described. I made the trip. Keith gave me the price I wanted for my truck and I bought the Jeep. Seamless transaction from arrival thru financing and headed down the road. My total savings for driving two hours? Around $5000 compared to anything local around me. Thanks Keith and Chapman Ford. Highly recommend.

Drove down from Harrisburg and Im glad I did. The staff was friendly and straightforward. Very personable service. I will definitely go back. Ask for Wendell.

This place was great. There was a small confusion on the numbers but they were quick to admit the mistake and I take great appreciation in that. My salesman was Austin and he was great. He treated me with great respect and made the whole experience enjoyable.Thank you Chapman Ford Colombia

Great Car buying experience, they made sure I was in something before I left. Made sure it was affordable, low mileage, and reliable. Minor issue and they got it right into the shop and fixed within no time. Took care of the charges and made sure they checked everything else while it was in the shop. Great job.

Daniel of Chapman Ford of Columbia took excellent care of me! I greatly appreciate Chapman and it’s team of people!! I am a longtime repeat Customer and will continue to be!

Chapman Ford Columbia was organized, polite, clean, and kept me up to date on the services that were given for my car! They do great work and they make sure to explain everything and verify what work needs to be done before completing it. Overall, an enjoyable and pleasant experience.

Great experience! Worked with me to get something I can afford. No pressure from Austin the sales consultant or from Keith the GM.

Awesome experience today. Open communication through the whole process. Thank you

Always great service! Very customer service oriented.

Purchased a used pickup at Chapman Columbia. They worked very hard to accommodate us. The salesman, Wendell Jones, drove with us to our house to make sure our recumbent bikes fit in the bed, we stopped in a parking lot on the way back to the dealership and my wife practiced backing up the truck. They put it up on a lift and had a mechanic help me inspect it. All in all, I think I got a good truck at a good price. Ill being going there to get is serviced. Thanks!

Best experience i had at a dealership the manager and my salesmen were fantastic they were straight shooters and honest, made you feel like a person and not a paycheck i would highly highly recommend chapman ford.

Went In For Oil Change. They Had My Vehicle In Shop In No Time Service Was Completed Within 1 Hour. Also Sent Me A Video Explaining Items They Look For On A Courtesy Check Im Satisfied With The Service

Friendly sales & mgmt staff, was able to get a Ford Ranger

My overall experience here was great. Came in for a oil change for our van and was out in a hour. The people here are also really friendly. I highly recommend this place for otr vans.

I had a relaxing, casual experience with Chapman. My sales rep was kind and respectful without any feelings of pressure and discomfort that I have experienced with car dealerships in the past. I have had some minor issues to deal with since the sale and Brandon, Ryan and Brantley have treated me with the same respect and kindness they gave me before the sale.When you stop in ask for Brandon.

Zak helped me through the process of finding my first ever American Vehicle. Been a Euro boy my whole life but Zak found a truck that met my specifications, and listened to my need and through some extra bells in that adddd to my good experience with them. Brantley made the paperwork half super easy. Jason you have a great team at the Columbia Chapman. I am getting ready to schedule my first service I hope the service team is a great as the sales team. Thanks guys for your help!!

I will continue to use Chapman of Columbia for all of my service needs. I felt valued as a customer and was kept aware of what was going on start to finish. I couldn’t have been happier with the service. I was looking for a new place to take my car. Looks like I found it!

They seem to try and get you in and out as quickly as possible

They are the best people to deal with, i only wish I wouldve bought my f350 from them instead of where I purchased it at. If and when Im in the market for a other vehicle they will be my first stop. Thanks to the columbia Chapman team.

Highly recommend Chapman Ford, always prompt and friendly service!

This was the worst experience I have had with a dealership! They advertised a used SUV for one price. After I test drove it they say it is $1000 more because of trade in value already deducted. I didnt have a trade so it is a Bait and Switch on price. I left without making a purchase. The vehicle didnt sell over the weekend so I called Monday morning to see if we could reach a deal. Ryan said the price is what it is and they might raise the price of the SUV because of the snow. I countered with an offer $400 less and he said no. I proceeded to thank him and he hung up on me. I emailed the owner of Chapman and he had Keith the manager call me. He basically told me my cash offer had no interest to them because they can make more money with someone financing the vehicle. Also said they will find the right buyer. I was the only one with cash in hand to buy and they treated me horribly. I will never deal with Chapman Auto Group ever again. It was very eye opening that they just want to make money then treat customers with respect. I will gladly take my money somewhere else.

Good Services and Repairs... (first time there) !!!

I mistakenly set up an appointment at the incorrect dealer. The team at Chapman Columbia happily took my car and performed expert service anyway! I always go back to Chapman in Columbia for my service needs - their team is the best!

I had to take back truck after inspection for hard starting and the staff was just great. Very happy with diagnosis And treatment of problem .would recommend Chapman Ford of Columbia to anyone who needs service. Thanks for everything dean and rest of staff

Great service. Wonderful people to work with. That is why we keep coming back.

We were looking for a used van, but were particular on what make, options, and mileage it had. Brad Hollinger didnt only find us exactly what we were looking for, but it exceeded our expectations. It was one of the best car salesman experiences that Ive had. Definitely will be going back for any future needs!

Service was great, although lengthy due to their gas analysis machine, hence 4 stars. It kept breaking down and they had to restart it 5 or 6 times. Staff were friendly and polite.

They treat you like family and answer any questions you have with respect and knowledge to back it all up. My car was taken care of with care and the workers even wear gloves when they work which then in turn provides a lower likelihood of the dirt or grime that is sometimes left by other garages. No I have never worked there and I am not a paid reviewer; I truly am pleased with the service. Will be back for sure! 👌🏻

Great staff! We dropped our van off over the weekend after an issue Sunday. They had it ready Monday afternoon and the cost of the repair was fair and very good. Thank you Chris E. and the mechanics who worked on it on a day that was very busy for them. You guys are awesome! Bill & Wendy.

Great. They always take care of me

Quick and fast service! Very great to deal with.

Service department did a great job. Its hard to find a good service department these days. Thanks again.

The staff was very friendly and knowledgeable.They were a pleasure to work with. We had a very positive car buying experience. A shout out to Austin for doing a great job.

The staff was super friendly and professional. I had my car inspected and they finished it very quickly and the video of the technician is an awesome addition to the service.

Excellent service and staff.

Always professional, thorough and friendly. We’ve been bringing our vehicles here for years and are always pleased with the service.

Great experience at Chapman! Absolutely love my new Explorer! The process was quick and there was no pressure at all. Ryan was so helpful and professional.

A complete itemized review of my vehicles inspection was texted to me and I appreciated knowing that rather than be caught unaware of any problems after the service was done. The dealership is immaculate with a courteous staff. Thanks Chapman!

Update 3 : I got the car back and it was repaired. I cant even tell (without looking extremely hard at the right angle) that there was any damage. Nothing but praise for this Chapman Ford location. Great service, and great people.Update 2 : Spoke with the owner, and they have decided to attempt to repair the damage. The shop most likely did not cause the damage, but it occurred in their parking lot. In good faith they will attempt to repair it as best as possible. Which is all I desired.Update : Spoke with the owner and Manager. They are going to look into the dents. Will update again after they contact me again.Took my 2010 Grey Mustang in for service on the engine. I know my Mustang isnt in pristine condition, but I seriously didnt expect to have a huge dent and scratch on my door after picking it up.

Great quality and quick service. No pressure for masks. Friendly people. Lots of kids books in waiting area.

Easy to schedule, thorough check up with recommendations, quick service. Thank you

I had to pickup a vehicle from the Service Center. Staff smiled and was very friendly. I was in and out quickly and on the road in no time. Conveniently located near Route 30.

Everything was great as expected and the entire staff is both knowledgeable and respectful.

It was great everybody out there makes you feel like family a lot of times and that is good

Very impressed. I made an appt and got in 3 days later on a Saturday. Service was great, price even better, and they were really.nice on a Saturday at closing time!

The service department is always friendly, and the video reviews they send us of their work are amazing. I love seeing a walk through of any issues or checks they did!

Go see my man David Bowman. He will hook you up with some new wheels

Always great service and repair advice at Chapman Ford Columbia.

They told me they were behind when I arrived, I didnt expect to get out of there so quickly!! The WORKS package is always less expensive there @ the dealership than a fast lube place... plus they know how to look over my car. With regular updates, I walked around the lot and chatted with the friendly sales staff.My dogs & my foster dogs rely on my car and so do i!!

Very nice service, did everything they could for me. It needs a five star rating

Great service. Parts were backordered but they contacted other dealers and found what was needed. Very happy with their service.

My F150 was in for the Cam Phasers replacement at 31,000 miles under the original factory warranty. As soon as I described the problem to the service manager she made me an appointment to take it in and said shed provide me with a loaner vehicle. I got the vehicle back and it runs great with no Cam Phaser noise. The engine runs very quiet now, just like it did when new. Chris at the counter was also instumental in getting me a loaner and kept me well informed as the work progressed.Thank you Columbia Chapman Ford !

My family has been buying cars and SUV’s from Chapman Ford Columbia for years. Dealing with Tony Helmick and Brad Hollinger make things super easy. Great guys, very honest and straight up. Will continue to shop with them for many years!

About 10 years ago, I had a real bad experience at a local car dealer. I dreaded it when that car went out and I needed a another one. Luckily, someone referred me to Brad Hollinger at Ford Champman in Columbia. Brad went above and beyond to help me find another car. He was extremely professional and I trusted him 100%. The next time I need a car, I’ll be looking for Brad Hollinger!!

Usually, Chapman-Columbias service is 5 star. This time my Service Advisor ordered parts against a recall notice and was scheduled to go on vacation. As such, we scheduled the service for after his return. When a snag occured with parts order, no one covered for the base and I went in for my appt. and found they had no parts. After a reschedule, the actual service was again 5 star.

Excellent service, fast and friendly...I wouldn’t take my vehicle anywhere else!

Great courtesy to customer and highly professional! My 2004 Toyota Camry is running great and deeply grateful for their honesty and generosity!!! Five star any day!

The service guys there are great! They got me in last minute and had me finished quickly!

Appreciate the determination to identify and correct the issue with the door latch. Thank you

Super service. Thorough. Love the video connection with service department. Thanks for a great job.

Slow service when having an appointment set then they say it was a drop off appointment,

Great service. Prompt, thorough, courteous!

Fast and friendly. I love the video they sent of the inspection that was awesome.

Salesman Austin was great!

Chapman Ford Service personnel were prompt, professional and helpful.

Chapman Ford in West Hempfield has had a great record of working for their customers. From the time we purchased the vehicle they have stayed in touch, reminding us of needed maintenance, alerting us to the status of repairs, informing us of special deals on bundled services to help save us money. The staff in their service department are friendly, polite, communicstive and professional from drop-off to pick-up. Great business model. IMO, this is a well-run business. Consider us satisfied customers.

We came here to look at a vehicle one day and the staff were nice and accommodating. We ended up purchasing something else somewhere else which was not due to this particular place or service its just that they didnt have any cars we wanted.

Always friendly, always clean, always informative.

Brought my truck here for state inspection and warranty work. They addressed all my concerns and communicated what they were doing.

Only place my family has bought both cars and trucks in 15 yrs. Great service and selections of models. If they dont have it they can find it. The service department has always done the right thing and love the heads-up video service of your vehicles visit. The best...

These guys, especially Brad were great to work with. Never felt pressured and they took care of a few minor issues I had with the vehicle with no questions asked. Great guys, great service, would recommend 100% to anyone in the market for a new or used car.

I just had the 15k service on my Explorer. All work was performed as planned including a minor warranty adjustment.Dean handled my visit with the most detailed information concerning my SYNC 3 questions and expertise in reviewing the service. My compliments to the service manager Jim and his staff.

Quick, complete, satisfying service from friendly capable people makes Chapman a great place to purchase and service your car!

Stopped in to ask a question and the gentleman behind the desk was very helpful to take his time to explain different solutions and causes

Complete failure. First was told parts would be there. Then told unavailable throughout the country (really) so I performed the job located in South Carolina had shipped in all without ford computer thx google. Then repair didn’t fix problem was told to live with it. But sure billed the labor charge. I’d Embarrassed that a customer had to locate part for me. Asked for a discount of some sort since it’s not fixed etc they could care less. Stay far away. 800 dollars in labor and I’m still not repaired but hey he gave me a half hour break on installing spark plugs that had to come out for repair anyway. Lost customer forever not worth it.

Most enjoyable car purchasing experience that I have ever had. Brandyn Zink was my sales consultant and he was great. He and his team were helpful, knowledgeable and responsive. I would highly recommend them.

Very good overall..

Very though in what they do

Fast service with updates provided.

Parking directly in front of building. Friendly sales staff. Went out of norm to locate a used truck with the specs I gave him. Still considering but need to put together a deal.

Great people! Great environment! Always feel welcomed when coming here. Love what they do behind the scenes. Very family oriented. Great Service department, those guys really rock!!!

Was a very disappointed start to getting started hope they. Can do better fixing the problem will see

I had to go into Chapman Ford for a recall. They took me quickly. And the coffee was good.

Thank you Chapman Ford of Columbia for a wonderful experience! Our salesman, Jason Fink, was very helpful and answered any and all questions we had. I came with my two kids and everyone was so friendly and willing to help in any way they could! Best experience I have had buying a vehicle! Thank you, thank you, thank you. I highly recommend them to anyone.

They definitely dont know how to do transmission work/rebuilds Ive had my car there 3 times and it still isnt fixed correctly and Ive hired a lawyer to help me with a lawsuit against this place please refer to my other very very long review I posted about 2 months ago to understand what I went through with my car being worked on by this place.

Very nice salesman, I couldnt find a vehicle in my budget. But great service especially for car repairs

Issues with a ford, dealer is better equiped to handle the tougherissues. So. Even though they cost more. It is cheaper in the long run, because you should get it fixed from the start.

Tony Helmick and John Carruthers were very polite and professional.They really worked to meet my financial and family needs by selecting the right vehicle.Thank you!

Awesome staff

Chapman Ford is a great place to work with. Top dollar for my trade, excellent salesman, great finance department, and service is on point! Everyone I have had dealings with has been more than friendly and willing to help in any way possible. Based on my experience at Chapman my wife will be seeing Tom Herr when she is ready to buy! Thank you Chapman Ford for a great car buying experience!

John Carruthers did a totally great job! One of the best purchasing experiences i have ever had! The entire staff was helpful and knowledgeable. More than worth the trip from York. and as advertised, If your truck does not say Chapman on the back, you probably paid too much!!! Thanks to the whole team.

Though we didnt end up making a purchase here, my wife and I were really pleased with the level of professionalism and friendliness of the staff who accommodated us during our vehicle search. We appreciated the staffs genuine effort to help us find the right vehicle for my families needs. Would definitely recommend them to anyone looking for a vehicle.

I will like to thanks Ford Chapman in Columbia, PA for their excellent support regarding the purchasing of my new vehicle. Their customer service was speedy and efficient during my visit. They were extremely attentive, informative and knowledgeable regarding the model of the vehicle. I would recommend this dealership to anyone for all services in the future. Keep up the good work.

I had a great experience at Chapman. The staff were friendly and helpful, and they gave me a good deal on more car than I expected for what I could afford. I bought an Escape, and its everything I wanted and more. Id definitely go there again.

Extremely rude and unintelligent staff. Hire better people with customer service skills. Its not hard to find people with half a brain and half decent customer service. The employees here have neither.

I called to schedule an appointment to my convenience which they were able to meet. I showed up the day of my appointment, they checked me in, showed me to the waiting room, and made me feel welcome in the dealership. They completed my service quicker than expected and I was able to leave quicker than expected. Very impressed with Chapman Ford and will definitely be returning and recommending this to friends and family in the future!

In February I was in need of a vehicle. I looked at a few other dealerships and wasnt really impressed with what I saw. Then I remembered that Brian worked at Chapman Ford. I texted him and told him what I was looking for, my down payment, a rough monthly payment, and my price range. He got back to me later that day and said I have the perfect vehicle for you. I went to look at it and fell in love with it. The next day I picked up me 2014 Ford Escape. He had found the perfect vehicle for me, along with the monthly payment I wanted. Ive had it for a month now and still loving it. A big Thank you to Brian England! This week my son was in need of a vehicle. I told him to call Brian. Again Brian worked his magic. I would definitely recommend anyone needing a vehicle to see Brian at Chapman Ford.

Good job

Very friendly and helpful.