Its not the store personnel... boost charges 3 dollars to pay your bill, online it cost more ... ive had this number ... dont know why i kept for the last year ... ive had several emergencies not once did this phone work ... these worms that sit in back rooms coming up with ways to steal your money as they hi five each other knocking their glasses off one another ... trying to put their signature on their nasty doings ... im not rich but i kept this phone ...based on one experience in denver we were hi up on a mountain... no one elses phone worked but my piece of crap phone did ... my phone is like the old tvs with the antenna... i have to find or hold the phone in a certain position to get reception... i always thought that the bars the better the reception... not true in some areas ill have a full bars no reception no bars &good... boosts mobil sucks ... they only have stuff to sell ... with their integrity up their ass ... i will get out of this asap ...& sprint your a disgrace