Great service, excellent help as I needed, very courteous employees, first T-Mobile Im actually satisfied in the service given to me personally....

The people that work there are really nice and helpful...and they give free nice things like this bag🙂

Alex helped us get answers to our questions. And also helped us upgrade a phone line with a new 5G smartphone with a great price 👍. Thank you so much for all the help man ! .

I needed to get my kids two new phones so I Decided to go inside a T-Mobile store and check them out. I was Approached by member they took my information and then later I was called up. The T-Mobile member that help me out his name was Kenneth. Kenneth was very professional and also had great patience explaining my different options for these phones. The shopping experience was great(And believe me I’m not the type to write a review good or bad) but I feel like he went the extra mile.So if you’re in the area ask for Kenneth at the commerce location.

This T-Mobile store was very clean and easy to find. Great customer service and friendly smiles. This experience was great thanks to Kevin.

That the member Jessica took my phone to the back and had it for 20 min and I asked other member to go back there and she came out and said she couldnt help... Did nothing but tell me I have to fix it my self... Such a bad time .she wasted my time, call t mobile, waited 19 minutes..no answer

My favorite location thus far! I will drive out of my way just to get the customer service Gloria offers. She’s great and patient. What made me most comfortable was hearing ask other customers to respect the safety guidelines during this pandemic. I hope you see this Gloria! Thank you ✨

I just wanted to take the time and say Kevin was amazing I’ve been with T-Mobile for 10 years and this is one of the best experience I’ve ever had. I was getting ready to switch but Kevin changed that thank you again !!!! I love my new iPhone !!!

Superb service from Kevin. What a great friendly employee. Highly recommend asking for him.

Pretty cool people

I mainly go to the T-Mobile across the street, but decided to check in here after running some errands at Target. Received excellent customer service from Kevin. He was very bubbly and helpful!

My experience at this store was great thanks to Kevin. Super bubbly and helpful!

Man Miriam Jimenez is the best! She is very helpful. Sprint needs more people like her. Thanks for everything Miriam

I was greeted very warmly by an employee named Kevin. It was nice seeing him sanitize all the devices, made me feel better about the pandemic going on.

Got the help I needed the wait time was a little longer then expected but overall I was satisfied

Great service from Kevin thank you for helping me get situated

Thank you Kevin for the new phone and great service!

Jessica Toro is the worst sales representative because of her I almost end up in a collection office, Gloria basurto handle my problem with sprint of a contract I made with Jessica but never answered my questions and fix the problem awful manager also the main one Johanna Im still waiting for the money sprint owns me... the are not professional at all they will lie to you and make contracts sound beautiful just for their convenience very disappointed I spent my pregnancy stress out cause of this situation and people...

Where are the friendly employees? This store is terrible.

Marie Camacho was not only helpful but understanding! Shes awesome!

Dont waste your time at this TMobile store. They dont care about customer service. Especially the females that work there.

After a bad experience at a Long Beach store last night, I took the opportunity to go to this location during work today.I was greeted/sorted by one of the managers as soon as I walked in. I was helped by Adrian, who did a great job super quickly.When its time to go back to a store, ill go out of my way to give this location my business.Thanks Adrian!

Good customer service and experience

I went into Sprint with my girlfriend so she could upgrade her iPhone to the newer one. The gentleman that attended us was Issac. Not only did he upgrade her phone with ease but had me and my girlfriend laughing while we waited for them to transfer data from the old phone to the newer one. 10/10 service from him. Definitely a trip to Sprint I will remember. Issac if you see this. Thank you.

Took my brothers phone in to get the screen replaced at the beginning of the month. They didn’t have any replacement phones available, so my brother went without a phone.They said his phone would be ready within 7-9 business days. I received no communication from them within those days. I happened to be in the area and decided to pop in and check. Phone was still not ready. They were able to provide a replacement. There was no communication on their part. Every time I called they said they would call me back because the Tech dept. was busy. I never received a call back from them. This morning I called and was finally able to speak to someone and they informed me the phone was ready and had been for 3 days! They said they called a different number. I specifically asked them to call my number because I will be the person picking up and paying for the service. I am completely dissatisfied with how this specific store handled this situation. Next time a problem occurs I will definitely drive out of the way and go to a different store.

Ordered online been ask by spring customer service to verfy my identity on a sprint store, the guys did not know what they are doing had to call customer service so they can explain it to them. training training and training maybe then you can take down the 2 big provider

Why do they keep closing the store for weeks. I’ve been patiently waiting for my ordered to be delivered for almost two months

Bad customer service. Promised me $200 to transfer to their service and its been over a year and nothing. The representatives here wont do anything to help resolve the issue or at least show empathy or willingness to help. Dont be gullible to fall for their deception. Youve been warned.

I highly recommend that nobody visits this Sprint store.Not only is the customer service terrible, but they have no idea what theyre doing. My mom, who is mentally ill went to pay a bill. She never had to pay because it was before the 30 days, she used Sprint for a week. But did they tell her that? No, the woman, Brenda gladly took her money. Fully knowing she did not have to. I hope someone reads this and fires her, but I doubt that will happen. Its sick that there are people like this out there. Who would easily take advantage of someone. I called Sprint and got my mom her money back, but what if someone doesnt have help like she did? And would have gone without 70 dollars. That for someone who has to pay for doctor visits, therapy, and medicine can be very valuable. Or even a small little treat or fun for herself. Im disgusted.

They need more training in customer service. I had to mention that I will to go to another store to see if they had what I wanted in order for them to do a check on nearby store and have it transferred.

I do not like Sprint at all. They keep raising my bill and do not even send me a letter no one likes surprises. And i went to buy a tablet with $200 and they would not let me pay had to get on credit. I went wirh my LG tablet told them it did not work they gave me a Ipad and now i pay more for it. And the machine you pay your bill on does give the price of your bill. I pay almost $200 a month. My son uses his phone only fir youtube and hot spot.not phone calls All of a sudden he has a bill i never ordered for messages agency. Sprint sucks..

Every time I need help with my bill, upgrade, technical support they always help me with a smile, they have really good service and they explain every question you have and look on how to have a better plan. I recomend this store for sprint customers that want better customer service.

To day this store is close but since open today

The last few times I have been there I was helped immediately and the representatives were able to help me with my phone issues.Julian and Issac are excellent reps at this location and I recomened you seek their assistance.

Slow service no attention to customers, walked out on them. Purchased New Iphone pro max from best buy!

Went in, signed in. Waited 30 minutes without anyone even acknowledging my presence. Not even a hello. Two of their representatives were taking care of one customer and the rest all talking and laughing out loud. One passing with his tablet not even asking if I needed anything. The manager was kissing some girl goodbye when I came in then he dissapeared. What kind of store is this? I thought they made their money selling phones

Helpful. Ask for Miriam. She is awesome!

Feed you lies with fake promotion. They can ruin your credit! There great for demanding money but never to fix an issue they caused.

There very rude never going there again waited about 30 minutes and nobody even told us anything and they didn’t even greet us when we entered we left because on of the workers was atending people who got there after Us and se was very rude never going back you guys should hire better staff members.

The new tracking device they have for only $5 a month is very good. Great for kids or seniors with Alzheimers

Great deals and store representatives do care and will help you find great deals. Seriously they are amazing

My technician was fantastic at the Sprint Store in ELA on Whittier Blvd.

Never go here. I made an upgrade from iPhone 6 to IPhone 7 Plus and they stole my iPhone 6 . I had to pay for the iPhone 6 for like 8 months . Until I noticed on my bill I was still paying. I had to call and look for different alternatives since they would not help me . Stay away from Abraham, Ernesto, and lissete. I had to go to a corporate store where they worked with me on resolving the issue. After like a year of battling I got a refund and no thanks to this stupid store. I will soon move to Verizon. And keep in mind I wasted gas and time visiting this store for help . I probably came to them about 10-15 visits and none of them resulted in solutions. Just empty promises. The sales associate who received my phone even had the audacity of saying he wasn’t sure that I ever returned it . I have the texts, the date and calls that prove I wasn’t lying and they still wouldn’t check the cameras. So I hate this store and I hop no one else gets robbed here. And no im not just mad initially they were my go to store but never again falling for their tricks . I now do everything online and once my phone is paid I will leave to Verizon. Beware. Negative a million stars...

Wait was long, but customer representative was Very courteous knowledgeable and friendly

Bullshit.I had to call them to check if my phone was ready from being repaired ( 6 hours later )Then had to call them to see if my replacement phone was ready. To find out it had been there for 2 days.Everyone there doesnt help. Even the managers.Employees skipped helping us twice because they knew I had a phone issue, and they are just worried about making a sale then helping.

Great service from Kevin

Not good customer service

Worst customer service males and females alike. walked in didnt get greeted due to the group of employees having a detailed conversation of last night events while there are three people waiting to be helped and when i disrupted them to ask a question they look at me like i insulted their mother...very disappointed usually i have great encounters not today...shame on you employees!!

They helped me get my phone fixed. Before my phone was slow and the postmates app were closing. They did a reset on the phone and my phone is back working.

Slow and horrible staff. Instead of standing around and staring at the staff and customers waiting, I would think the manager of the floor could be more useful by helping.

Horrible customer service. I cant believe this store gets any business. The level of service from the assistant store manager was very poor.

Horrible store and company. Employees just hang out and dont focus on their job, even on the phone they will leave you hanging for about 20 minutes just to tell you a dumb answer. Service is not working most the time it is always at one bar. I am very upset

Worst place ever. This lady named patty lied to us with a false promotion hopefully no one comes to this store bad service

This place sucks! I went there to switch carriers and Petra aka Gia promised me I would have the iPhone 7, but for the time being I would have to leave with a 6s plus she also promised I would get my final bill paid off by the company, i would get a few hundred dollars for my phones I have to them, and I would get a visa for my referral because I was referred to them. Every time I called to Check on the status of these things, she wasnt there, or she was on break, or she was helping a customer, they would tell me to call back, or shell call me back. The never ever got back to me. The time frame that she gave me to be able to get my iPhone 7 was up and I didnt get an iPhone 7, she didnt even reach out to me or call me, even though I was trying to reach her. She also told me that she would handle my referral reward because my friend referred me to them, neither me or my friend have received anything. Every time I would call the store to speak to her about that, the manager, a red head guy would speak to me and say that these things take time, its such a big company, youll have it in a few months its been 8 months and I never received anything. Even when I called after about 2 months of waiting after the first time I called, he told me the same exact thing. I ended up calling sprint customer service and they informed me that i had to enroll into some referral thing because I havent been enrolled, so she didnt handle that like she told me she would. Then I ask about the hundreds I was promised for my phones that I turned into them, the customer service rep told me that I shouldve gotten a reciept for that so I can enroll for that and I dont recall being given a reciept, so she didnt handle that like she promised she would. Then I asked about the visas I was supposed to receive to pay for my final bills form my last carrier and the rep tells me again, I havent been enrolled and again she didnt handle what she said she was going to handle. So I just want to say that she and that entire team need to be replaced for lying, for covering each others laziness, and for encouraging this type of Sprint sales tactics. Im sure this isnt how Sprint wants things done but this is how they are representing this company.

Went in with phone issues they were resolved in under 5 mins. You are greeted as soon as you step foot into the building and help you out right away

Best customer service . Abraham Delgadillo will take care of all your needs. Best phone buying experience Ive ever had

This store customer service has gone bad. Came here to fix my note 5. My screen cracked and lcd went black. Phone still on but no picture . Phone had no prior issues . They offered over the phone that as long as phone was still on they can replace my screen. When i arrived it was totally different. My phone was unfixable, my charging port is dirty and not working properly. Hmmmm. They were more interested in me getting a new phone. Tild them i was getting second opinion . Glad i did. Techs at another cell phine repair location said phone is good they replaced scrren and my phine is working perfect. Bad experience watch out people!!!

Great customer service by Mayra ! Shes amazing we got two new iPhone S plus and then couple weeks went back to her to get an Apple Watch for my fiancé and she hunted down the watch i really wanted to get and drove all the way to a different city just for us ! Thank you mayra!!!

Make an appointment or youre going to have to WAIT TIL CLOSING TIME!!!!😦😔😔

I cant even believe I have to give this place a star! Worst customer service ever! Waited 3hrs to get my phone fixed and right when I left my phone began to act up again. Complete waste of time, I guess there technical support are too incompetent to do the job. Oh and dont bother asking how much longer because they are unaware of how to tell time, girl said 5 more minutes, which turned out to be another 40 minute wait! Horrible place, they just made me want to switch my provider!!!

We went to the store with the intention to cancel our plan, but Abraham was pretty helpful and afford us a better plan...

If u go to this store ask for Felipe Reina, very good worker, and always happy to take care of you.

Poor customer service, inexperienced and unprofessional. They all have a bad work ethic. Report these people so new staff can come in.

I dont like it People This really is the woooooorst place you can you for customer service... Ive been charging my phone and staring at them for 40 mins. Temo is ignoring me. I asked I worker if he could help me Im a client and he mad dogged me.... Holy smokes!!! That was just bizarre !!!!!!! Im writing this review in the store.....

Worst store ever RUDE AND TAKES FOREVER. WORKERS STANDING AROUND TALKING BUT NOT HELPING HELPIN.HELPITALKINTALKTA

Worst sprint store ever. If your not buying of upgrading the staff as a whole does not want to help you out. Not sure why they offer insurance for repairs if they do not want to fix anything. This store is about 200 yards from my moms house and we have to drive to the Fullerton store to get some real Customer Service. Shame on you guys as a whole.

Poor customer service . Unprofessional employees. To much talking among themselves instead of helping the customer, long period of time waiting . only reason why I go is because its the closest sprint store .

The Worst Sprint Store I Have Ever Visit. Completely S#!ty Service and the Techinical Support is Just As Bad. The Employees here have no care for their customers, and theu clearly show it with the horrible service. I would NEVER recommend anyone to this store. I had to call in TWICE to pick up my phone. The first time I dropped it off for technical support and after 4 hours I had to call to check the status of my phone; they lady simply says it has been ready. From that, we needed to order a replacement and no update call after a full week. I call in today to check the tracking/Status of my replacement, and they have the same response. Again, CRAPPY SERVICE!

Bad service and very unprofessional. Staff members need more training on how to treat customers.

The worst sprint thore in Southern California they lack the professionalism to work for a great company like sprint. Its saddnening the representative arent engaging at all they try avoiding customers by talking to other representatives. I made a complaint to Sprint Co.

Fast service and good sales personnel

By far, the worse sprint store I have ever been to. If you could avoid this Sprint Store then be sure to do so. The store may look nice but they have no courtesy or compassion for customers. Representatives just walking chatting it up. The techs were horrible. I went there asking for them to repair my phone, it took about half an hour to see me. After that they took my phone to phone techs and said it would take an hour for them to service it. From the time I got there till I left, 15 minutes after they took my phone, I saw only 2 of the 5 techs working. The techs were horrible. So left after 15 minutes I left. I called their number 3 times to see if the phone was done, no one answered. Drove there, again representatives just chatting up and when I asked them about my phone they said they needed to replace it and I would need to come back Thursday (it was Tuesday when i went in). I could keep on going. If you could avoid this Sprint Store then be sure to do so.

Where can i put a Negative Star??? 1 Star is to much for this placeHorrible Customer Service! Third time i go here and third time i get out so disappointed on how employees do not give a s* .... they are disrespectful, and if you tell them a comment about your last visit they always said I didnt help you so I dont know what you are talking about, if you want wait for the employee that helped you last time what type of customer service is that? instead of even try to help me he was throwing under the bus his coworkers!

Friendly service. If something is wrong theyll get it fixed

Good place to shop for me.....

Everyone was very nice and helpful. But they where not hiring.

THey dont answer their phones worth of crap. Sunday 12:39pm wtf? supposed to be open from 11am to 6pm.

They tell u 15 minutes when is actually 35, to top it off they tell u wait one more months it should get better

Love this store! They go above and beyond for their customers

Walked in was not geeeted and also I went in for an upgrade and right away was denied without question right away they didnt bother checking my account, by far worst service Ive received from a corp store

They took care of my needs and put all my billing in order. Ive been a Sprint fan for thr ladt 17 years.

Horrible service ... sat for 15min empty store and no one helped me .... I watched a video on YouTube fixed my own problem....

Worst customer service by one of the male sales employee. I have never experience that type of behavior anywhere.

Worst place ever customer service is low. You have a lobby full of people waiting and service staff is standing around chatting.

Great and friendly staff, awesome service

Excited great service

Horrible customer service you pay insurance for a reason and they can’t fix a easy problem with a phone

Super Helpful and Fast!

Great Customer Service!

Them no love us, and I got it lease 💔💔💔

Super expensive

Bad service, didnt even let me apply for a line.

Technicians there and everybody their stupid trying to sell me a Phone when I don’t need it

Good service

Worst services I ever had.

Got rid of them prices are ridiculous

The staff people there suck

All these people care about is selling ! If u need help and if they know there not gonna make money off u, theyll approach you but once they find out they can care less really bad store and staff, management needs to get their game on 👎

Excellent service and

Ernie the worst assistance manager I ever meet he is ignorant and stupid I not recommended to speak and spend time at the store.