I had the most frustrating experience purchasing a home with this company. I decided to buy in October of 2020 from the Bryant location. I was told it would take 4 weeks to make the home and it took 11 weeks. They upgraded the skirting on the home for free due to the delay. I called repeatedly about getting a delivery date and they would never answer me. I get a call one morning from Kevin saying it would be delivered that day! It was extremely unprofessional! We had to make three additional trips to the office because they also misplaced, forgot or missed a signature on our documentation. When the home was delivered, the custom cabinets I ordered were not correct. I immediately called and let the service guy (Austen from the Conway location) know what was wrong with the cabinets and other damage caused by the move. They sent service men out several times to repair the minor damages but not to fix the cabinets. They said I would have to wait to hear back from the manufacturer. The manufacturer said they built them correctly, but they were ordered wrong (blaming me). I called the salesmen (Jake) and let him know what was going on. I told him they were not how he described them and he did not take responsibility. It was extremely difficult to get anyone to call me back or take my calls. Finally, I spoke to a manager and asked for my $600 back for the cabinets. They could have the cabinets back as they were not functional in the space. They eventually said they would fix them. I spoke to several people in the company about how the cabinets were supposed to look. It took them 8 months to come replace the cabinets and they are still not correct. I over hear Austen bad mouth me over the phone to his repairman when the repairman called to let him know they were still not correct. I have never been more disappointed and appalled with a company. I would never recommend purchasing a home from this company.

The purchase was easy enough. The service department has been UNPROFESSIONAL. I have called Austin at least 8 times. Most time I have to leave a voicemail. When I do get in touch him he makes promises he doesnt keep. This has been going on for over a year. If I treated my customers like this I would not have a job. We have recommended them. I will not do that again.

Hawks is very easy to buy from, but impossible to get after purchase service from. After living in the home for a month, I emailed (Feb 2, 2021) Hawks service dept my service list of repairs. They all are easy repairs (trim and bathroom fan for ex). Since then I have called one or twice a week. I either have to leave a voicemail, have someone leave a hand written note to call me back, or rarely get in touch with Austin. My voicemails or notes are never returned. When I do talk to Austin he makes big claims about how hell get me taken care of and that hell call me later with the date theyll come out. He never calls me back. Austin tried to claim that his voicemail was messed up. I pointed out that I had someone leave a note to which he sheepishly replies that he has it. He did schedule me one time while on the phone with him and the service team was supposed to show up March 30. They never did. Yesterday, April 22, he said his records show that it was never scheduled. Hawks Service team is a joke, and have the worst memory issues Ive ever seen. We bought the extra warranty too. Boy, that was a waste of money. Keep in mind, I havent been a Karen at all to them, and have been nice because I know being a Karen wont get me anywhere. Im just fed up at this point, and wanted to let others know so they are aware of the potential issues. I want them to fix my list of stuff so I never have to talk to them again.Update: I have been contacted by Austin (service manager), and have been scheduled for Tuesday morning, April 27. Thank you to the owner for the prompt support.Last update: Hawks service team arrived this morning, and did a fantastic job.

My daughter and I went to view homes and the staff was very friendly! When we decide to purchase we will choose Hawks! Joseph Miller was beyond helpful!

Just had a Boujee XL delivered and setup in Oppelo, AR. Yes, a few disappointments along the order process, however stemming from the Clayton Homes manufacturer, not Hawks. Our sales rep Joseph Miller dropped the ball once or twice, but always responded after a friendly reminder which falls within normal human error margins. Ive been in marketing and sales all my life and I would recommend Hawks, and especially Joseph as hes been our point of contact.My one contact with the owner was positive as well. Our buying experience is the opposite of my sis in law who bought her home through Clayton Homes in Conway were everything that could go wrong, went wrong. So, if you are trying to decide between the two local Mobile Home places, go with Hawks!Me and my wife visited ALL (ok, most) Mobile Home sellers in the Little Rock area, but ended up with Hawks at the end of our Quest to find our dream home. Our 76 x 28 double wide was delivered with minimal damage and the subcontractor fixing the minor cracks (to be expected with a drywalled home - no seams) and putting in trims and doors did a good job.So, the 30 day repair list have not yet been submitted as were not there yet, but Im going to give this business five stars in good faith theyll finnish what they started when it comes to good customer service and professionalism. /Daniel & Lawona, Oppelo, AR

No service on items covered under warranty. My new homes flooring bubbles when the heat or a/c is running except fora few places in the kitchen where they nailed the flooring down. I would have to write a whole page to list all the problems with my home. Service wont answer my calls or emails.

Joseph miller is a great sales person, very friendly and honest. thanks joseph for your patience

We are now at 5 months and still no trailer!!And we put 60% down.

We are so thankful we stopped at Hawks in Conway! The team was nice, knowledgeable, and willing to work with us. We wanted our first home to be customized, and Bryan made it happen. It turned out beautiful and well built – we love it! We highly recommend buying your home from Hawks!

Purchasing our Franklin Home from Hawks Homes was the best decision my husband and I made. Bryan Hawks was amazing and went above and beyond our expectations. If you are looking for outstanding customer service, we highly recommend Hawks Homes in Conway.Thanks again Bryan for making it all happen!Brent and Nancy Rutherford

Thank you Joseph Miller for your help finding us a home and for early delivery. Your a nice and professional man. Conway AR

Quality and professionalism. Thats why they stay busy; rain, snow or storm!

The team at Hawks in Conway is completely focused on their customers first. Fischer is the hardest working guy you will find in the industry. He keeps you informed every step of the way and will be upfront and honest, even if it is not always the easiest. Bryan will fight tooth and nail to do everything in his power to get the financials on the deal done. You can not ask for any more than these guys do and I will send anybody I know in the market to them and the Hawks team. Thank you guys for all of the efforts!

Awesome people and beautiful homes at great prices!!

The team at Hawks is amazing. They were willing to work with my wife and I to get us in the home of our dreams! Very knowledgeable and helpful! I highly recommend going to see them and check out their amazing homes and see for yourself.

Shannon and I are 100% satisfied with our experience. The team at Hawks are courteous and helpful. Thank you for helping us with our forever home. And a special thank you to Bryan Hawks for making it all happen and our dream a reality. Thank you for all you did for us. We will forever be greatful

It was a really good experience. They have beautiful homes.

They were not honest, falsified data and took the deposit they were supposed to returned and instead of being truthful and standing behind their word and contract, they lied and hid every time I was there. I will never set foot on the lot again and I advise others to get a dealer who is trustworthy. Thats not Hawks Mobile Homes.

We purchased our home in May of 2019, and the buying process was AMAZING, they were kind and attentive to every detail. Upon delivery, the company they have that set up our home cracked our ceiling and messed up some plumbing. We were told that they would come back between 30-90 days to fix our 30 day list. It has now been 9 MONTHS, and every time we call were given an excuse they dont have the staffing to come fix things, were still on their list, theyre really behind right now, etc. We have now contacted them SIX TIMES, and with no prevail, we still have nothing fixed. They have a one year warranty, and Im pretty sure they avoid you for that one year on purpose. Our water heater is now leaking, for the second time, our outside lights have never worked, the crack in our ceiling is growing, our toilet that they couldnt fix is now almost off the floor due to the guts inside not being placed right, weve had several internal leaks, our garden tub has never been used because the water wont even get warm, our floor is now sinking in our master bathroom, and the list goes on. I have waited NINE MONTHS to see if they would make this right, yet they still have not. The keys to our doors dont even unlock our back doors, which we were told they would bring out new matching locks when they come to fix our house. Today, Im contacting the BBB with proof of our 30 day list being recieved, and proof of our call logs being placed, and how they deceived us. As well as our lender, since our seller was even made aware by the lender that we had told him about the damages in JUNE.

Very knowledgeable home specialist. They know anything and everything about the homes and financing options! Their homes are beautiful! If you’re in the market for a new home check them out!

Kalen at Hawks Homes is awesome! She made this process so much easier to deal with. She knows her stuff and she’s the best at helping you make the right decisions. It’s not just a job to her, you can tell she cares about her customers. I wouldn’t hesitate to do business with them again.

Great place to buy a home. Fischer was very helpful and great to work with

To anyone looking to buy a mobile home, please take my advice and stop in here. My wife and I spent over a year looking into more than a dozen dealerships, the people at Hawks stood miles above everyone else. We had such an amazing experience. They made everything so easy, and I didnt walk away feeling scammed. You will not be disappointed.

I can say buying a home from Hawks home was the best thing our family has done. Mr. Kevin Hawks was amazing and truly a blessing to us all .He got us in the home we wanted and we thank him for been a blessing to us I would recommend anyone to them .They will work with you and not give up on you .Thank you So much for been a blessing to us all .

We had a kinda rocky start but Brian kept everything moving forward and kept me sane and the overall experience was enjoyable. My budget didnt allow for my first choice (Franklin) but im very happy with my second choice (Kabco) and my monthly payment amount !! Thank you Brian/Hawks for putting up with me...lol !!

Ive had such a great experience working with Bryan. The staff is amazing! I highly recommend buying your next home from them! You wont regret it!

Salesmen were great. No pressure. Let us wonder around. Just pointed out the deals and gave us what literature we asked for.

Ive been working with Kalen for a while now and shes been the best! Shes very informative and tells you how it is with pricing and how you may want to make your own changes to make their houses a home for their customers!

Kalen is the best! I have an unusual circumstance and she has gone above and beyond helping me resolve the problems. Hawks has great quality homes and great staff. I have one home already and Im taking my family back to buy another!

Kalen Rodgers took all the anxiety out of the whole process! Great service and friendly staff. I highly recommend anyone looking to buy a home go see Hawks! Thank you from the Jennings family!

We dealt with Bryan, he is awesome, he helped us throughout the whole process and kept us updated on the house we purchased. What he told Laura and I was just as he said. We love our home. Thanks Bryan......

Very nice people! Kalen Rodgers helped us get our home for a good price! Thank you very much!!!

When you see homes as nice as the ones offered, one would assume the service and construction would be adequate at least. That is not the case with Hawks. PAID IN FULL and quoted 4-5 days completion, this business has used me. My home sat for A MONTH without any team contacting or arriving. Once the team did arrive, they worked for a few hours for a few days and LEFT to go back home. Nobody was contacted. Once they have your money.. good luck ever talking to anyone...

Great service and very friendly employees

Brian and everyone there was exceptional with helping us find our dream home ! They made us feel like family!!! We love our home!!! God Bless You All !!!

Found the first home we agreed on together and Kalen helped to make every modification possible! So happy with this company and the staff at this location!

If you are looking for amazing customer service and a new home for you and or your family this is exactly where you need to be. Without a doubt you will leave a new home owner and satisfied customer. They treat you like family yet are professional in the same manner. 5 thumbs up to Kalen Rodgers for being the Hostess with the Mostest!

Robert helped us find the perfect home for us. This is a great place!

Homes are wonderful, but the service and finishers of the homes are about the worst.If you purchase a home here expect to call a service manager everyday after you have your home and paid for it. IN FULL!!! I have paid for 2 months worth of mortgage and utilities in a home I have yet to live in. The sales team hits the spot but their construction side is woefully inadequate. A beautiful home sitting waiting on worthless workers.

I liked going here. Instead of just letting you look around and then coming to ask how much it was. They ask you what payments you can afford and they show you what you can get on your budget and dont try to stretch it.

Prices are too high!

Beautiful homes and Kalen is fantastic! Very down to earth and keeps it real with you. We went to many mobile home places but kept coming back to Kalen at Hawks!

Great People to help you find a perfect home for you. Friendly, good service, and good deals on mobile homes!

Very friendly staff, I would buy here before Clayton homes

Super nice place

Extremely helpful salesman knew what they were talking about

Absolutely horrendous customer service. Sale associate is rude and does not know anything you ask them after the purchase, does absolutely nothing after collecting your money. Please do not purchase from them, take your money somewhere else.

We had a problem with the way our sales lady handled our order of a new home, she made it a rush order the week before the 4th of July and we told her that we had so much work to do to get our old home ready to move, we wasnt in a hurry, and preferred to get the order in after the 4th of July, so she put the order in anyway and our new home was built, ran into the ditch on the way to our property and we have had a furnace fire, several water leaks, structural damage such as an exterior wall pulling away from the home, we had electrical issues, damage to the walls, such as holes, hammer marks, and the floors makes noice when walked on, if I wasnt in debt with the one I have, I would get rid of this home, we have all these issues because the sales lady couldnt wait to make some money from the sale.

Love this place they have beautiful homes and reasonable prices

Excellent customer service.Kalen was super helpful and patient

Great selection and Pricing. Awesome People to deal with.

My mom and dad. bought this brand new home, from hawks Mobile homes. Had major issues, such as the plumbing was not hooked up i started to notice mouse droppings in the bathroom, I pulled the drawers out and there are big holes, under the bathroom sink and the pipes. Are not sealed off like they should be This is the kind of quality you get from Hawks Mobile homes.

We absolutely love hawks homes and everyone is SO wonderful and helpful!!

Beautiful homes and ppl who care

Absolutely beautiful homes, great prices and the staff is real friendly

Kalen Rodgers was very helpful and very friendly

I love the homes because they are prettyso much

Really nice customer service and homes.

Friendly helpful staff large selection

Great people, beautiful homes.

Great homes but too expensive they arent built on your land but that would cost less just take longer to have a home that wont fly away

Great.

Very nice and well informed

Bad customer service, and that’s why we did not purchase a home from them.

Knowable and friendly

Great personal service

Great selection

Friendly and helpful

Refreshing