Theyre always out of Parts yet its called Advance Auto Parts but the customer service is always on point

Great Service. Great staff!

Closest auto parts store to me and easy to get to and from

Give honest opinion that are battery was still good, Will be glad to shop there in the future.

Not great, unfortunately customer service training is desperately needed. A customer should never feel they are an inconvenience, pointing to where you think idems live and then saying we must not have them is not an appropriate response. 3 steps to customer service 1train 2 re-train 3 replace, good people are out there dont always your business to suffer because of sub-par employees.

I think he said his name was Marcus. Tall brown skin will glasses. Let me tell you, this associate was amazing!! He went beyond to help me. It started to pour down rain. He came out in it, and still tended to my car. I appreciate associates like this🙌 Thank you again sir.

They were so helpful. I needed a battery because my key fob wasnt working. The sales person was so kind that he googled how to change the battery. We watched the video so we could get a step by step instructions. Customer service like that is a lost art.

Knowledgeable staff and willing to assist in any situation.

Nice friendly and helpful

Refused to test my battery at 7:30 pm. The guy said it was too late.

I would like to leave zero stars however that is not an option. My husband and I stopped into this store yesterday to ask if the radiator he had purchased there had any type of a manufactures warranty. Once my husband asked the question the clerk started laughing directly in our faces and all he could do was shake his head. All we did was ask one question. The other clerk asked what he was laughing about so he told them we had asked about some type of warranty for a radiator. Our family owns several vehicles for which my husband does all repair and maintenance on. We were quite taken aback by the outright rudeness of both clerks. Today my husband went to another auto parts store and purchased a new radiator. The salesman at the other auto part store explained the manufactures limited lifetime warranty to my husband. Im not surprised to learn that the problems with the radiator he had would have fell within that warranty provision but either your store doesnt honor the manufacturers limited warranty or the clerk just didnt want to help us. Needless to say we will not be purchasing anything from this store or any Advance Auto Parts in the future.

Ive been getting my car essentials and parts from this store for many many years. Every associate Ive had an encounter with were friendly and were very knowledgeable and helpful. Not a question unanswered, which makes me comfortable selecting a product and making a purchase. If I am looking for something on the floor and couldnt find it, someone would always assist me. And, if its not in stock, 9 times out of 10 there may be something similar or just as good as the product youre looking for. I never leave disappointed neither do I ever have to go to a different location to get what I need. I only go during the day because I get the most help.

Fine service helpful to make me happy with return

Very helpful but slow

Went in to buy bulbs for my car and was greeted promptly, but thats where the customer service stopped. I found the bulbs and while making sure they were the correct ones, two men came in singing a rap song. The employee helping me stops and begins singing the song where the two men left off. I was not asked if I needed assistance or tools to change the bulbs but every male in the back of store came to the front to assist these two men while myself and a another man were kind of left to our own devices. I did not appreciate it and will not go there ever again.

Great friendly service every time.Not like those other guys. AZ!

Bought some items for an oil change & personal car care. Staff was very helpful & friendly. However, there wasnt a lot of staff members there to help, I was just fortunate to arrive during slow business hours. Upon return to discard used oil I was shown to the dump tank & staff members were friendly once more. Only suggestion would be to consider more staff members to tend to the location.

Went in to get some wiper blades and they only had two types so I got the top of the line and a gentleman installed them for me without me asking would he. Great job!

Very helpful employees

Awesome location. Dan is amazing

Great customer service!

Always a pleasure to go there employees know their stuff.

Top notch service tevin part specialists is really good worker

Good place to good they are real good employees in the Conyers Georgia location clean and always have what I needed keep up the good work thanks

Great service! Got my battery installed and was on my way! Thank you!

Friendly staff, great prices!

They have the parts you need and the lnowledge to find them

Always a nice experience shopping here.

Very helpful staff, answer all my questions, offer advice. Well stocked store.

Very nice young man but needs to be mindful of language

Good customer service at times. So often theyre so busy at this location that it may seem at times that youre being unnoticed but its just theyre understaffed and really cant get 2 everyone in a timely manner but if u have the opportunity 2 go in when its not so busy, youll find hospitable staff.

Great service here. Very respectful employees.

I have deleted my first review, because I have NEVER been so poorly treated by a person at an auto parts store.One year ago my alternator died, I purchase one from this very location.Limited lifetime warranty.Last Monday it died again.I already know what the problem is. I have rebuilt 1000s of alternators.But, this one has a lifetime warranty, right?I drive up to the store. Kenneth is there he goes above and beyond the Call of Duty to help me test my alternator, according to store policy. We also discover that the battery has now ran dead and will no longer hold a charge. So upon checking the computer records he states that the alternator is still under warranty, but he would have to charge me the cost of the alternator until I can remove the defective one. At the same time I purchased a very expensive battery to replace the dead one in my car . I replaced the battery and alternator the next day.I returned to the store with my receipt and the defective alternator and the dead battery to retrieve my refund for the defective alternator. That night Kenneth was not there.Tevin was .I did not catch the name of the other person there, it was a young lady .Tevin proceeded to tell me that my story makes absolutely no sense, and that no one has any authorization to tell me that my alternator is covered under warranty. He states that he is the assistant manager and that without his approval, I would not be receiving a refund for the alternator. He becomes extraordinarily combative. He called me a liar to my face and basically challenged me to explain to him why I deserved a refund on my alternator. Normally I am very well-mannered and polite to people in the service industry but this person actually had me to the point of cursing.I find out that the manager will be in at 7:30 in the morning the next day, I decide to come back the next day.When do,I a very polite young gentleman by the name of Danilo helps me out. He has my issue resolved within 10 minutes of walking in the he door, no problem.I do not know what Tevins problem is, but I honestly believe this person needs to find another job.Ive been a customer of Advance Auto Parts for 30 years.I will never ever return to this store, even though it is walking distance from my house.I dont ever want to be treated the way Tevin treated me again.Im going to the one on Sigman Road.

Employees are very professional. Got help quick. They had what I needed.

Good people and good service got a new battery, and two of the ladies at the store want to help me, get a heavy battery into my wife car. We had a lot of challenges and fun .Go see them

The young man assisted us in our search for a needed part and also gave us some really useful ideas on ways to fix it the way we want it!

Good parts store, it took a little bit longer than I would have liked to be helped but It is what it is. I got everything I needed and was out.

Got my new headlights

My husband called at 7:30 and asked about a radiator for our sons truck that was broken down at another parts store but they didnt have the radiator in stock and my husband told the guy at Advance that and the guy at Advance said they did have it in stock so my husband said Im on my way. We got there at 7:50 the lights were on and a employee and someone else was still in the store the doors hours said they were opened until 9:00pm but they had printed out for that day they were closing at 8:00pm but the guy on the phone didnt tell my husband when they were on the phone. My husband and several others had pulled up because they too had called so we ended up still there at 8:00 when the employee and other person came out, my husband said I called about the radiator and the employee said yeah and my husband said you didnt tell me you were closing early and the employee said oh well sorry about that we closed at 8:00 today got in his car and left. Pretty disappointing..the time before that we went in and bought 2 oil filters and one of them was the wrong part but they insisted they were right so we bought what they suggested. And it was wrong so we had to go all the way back to get the one we said in the first place.

Greg D. Was extremely nice and made me laugh, still be visiting again even if its just to say hello to Greg👌🏾

If i could give this place a 0 i would....staff is not knowledgeable of anything pertaining to cars...also the staff as a whole fails to help customers when asked and this place has gone down hill since they got rid of the other crew before them...i rather travel further and go to another auto parts store even though there closer

They are always helpful, and knowledgeable.

Very helpful and helped me out to the car..Important to me as a female..Thank you so very much.

Ms.Chandra..great personality..knows her (automotive) stuff & makes you smile...each visit!!

Good service

Close to home, not stellar service, and could def use more items in house. But overall, decent.

Good service good price and close

Fast friendly service and they always have the parts I need in stock

Purchased an alternator that failed a week later, had to have car towed to mechanic. After mechanic replaced the alternator I went to store to return the one I purchased that failed. I had store receipt and receipt from my mechanic. Store did not want to refund under warranty, employee acted as he was not able to refund. He advised that I could be scamming the store by swapping alternators, even suggesting I pealed stickers off of unit and placed them on another unit. Thank goodness an employee from another store was there to step in. As she was trying to help, the male employee was constantly saying it cant be refunded. After about 25 minutes of back and forth the refund was completed.Avoid this store, they do not honor their warranty.

Every time Ive been theyve had exactly what I needed and the staff have been very helpful. They changed my wipers and tested my battery.

The staff is so good

Rude, not helpful or knowledgeable. I called to verify something prior to going, get there, get the runaround. Lack of customer service.

Nice experienced knowledgeable staff made my visit quick and easy. 👌

Never have In stock what is needed..

Fast customer service

People are cool everything is what they say it is every time I visit prices are usually reasonable compared to everyone else the workers are very helpful always

Car battery check and didnt anyone come to my truck and check it for me so I went to Walmart and got one

Im blown away ! The best customer service in conyers . These people go above and beyond to help you! Jen, sandra and mr.kenny are some names of people who can definitely tell you anything you need to know ! I dont know what i would ever do without this store !

Excellent staff great job

Very helpful.. and helped find the right part as some Volkswagen items are complicated.

Had training employee and no one was helping him. He was very nice.

Worst customer service and management Ive ever experienced.

Sulay was very helpful with my purchase and very courteous

Michael it always helpful and professional

Sign up for the rewards program and save money and time when ordering online.

They always have what I need

Great place to shop. Friendly environment

Customer service could be better 💯

Always helpful. Clean store.

Always being helpful in many ways

Not only did this store not have the parts on sale in their ad, but they did a check, and the part didnt exist in GA. No raincheck, no resolution.

On hold for more than ten min

Sketchy service didnt have a simple part.

Nice people great parts

Why give Receipts if I cant return an item that I dont need or cant use everytime I go In there its a problem they computers always down short staff and rude Ill never go there again 👎👎

They need to hire somebody that no one knows what theyre doing

Great peeps that are very helpful

Clean store quality service

Very helpful

They usually have what Im looking for but customer service not great.

Checking out is slow at this location other than that typical auto parts store.

Nice and helpful employees.

Lack of experience but good effort.

Service was outstanding!

Always helpful!!

The employees werent very helpful and one was actually just rude

There great

Nice in and out

Dan was a Gr8 help!!!

Go into this store all the time for parts for the same vehicle and I was sold the wrong battery therefore I broke down on the way out of town.

Great service

Great service

They have you on hold all day

Great customer service

Good service

They try to know everybody by name

Very professional salesman

Very helpful!

Always the place to go for all parts.

I shop here