Walked in and was immediately greeted. They were patient and very knowledgeable about the different phone options and plans available. They were able to save me $600 towards the new iPhone with the current in store promotion. Didn’t feel rushed, nor pressured into anything. Great environment, and even better customer service.

Representative was very informative and very helpful in selecting the right phone and plans. She was very patient and stuck to my services to make sure everything was done perfectly fine. I was very happy with the services. Definitely will go back for all my Verizon needs.

I came in to switch over to Verizon and April greeted me with a warm smile & kind attitude! She made the process easy, smooth & fun! She had such a friendly positive attitude! I am happy to now be a Verizon customer.

Madison was extremely knowledgeable and eager to help. She did a fantastic job! She was able to transfer some information that we werent sure could be done. A far cry from my experience at the Verizon on SPID. If you need to go to a Verizon go to the one on Saratoga and Staples.

My phone wasn’t working but the associates in the store was very helpful with suggestions. I decided to just upgrade my phone and they were helpful with this and with any questions I had about the phone I was upgrading to. Thank you for your help.

I went in just about potentially purchasing a new phone in the near future. The attentive staff at the store treated me extremely nicely and were so exceptionally pleasant that I did not hesitate to inquire about procuring a new tablet. They graciously provided answers to all my questions and made it simple for me to get a new iPad and plan on getting a new Samsung phone.

Brilliana was awesome in assisting us with all our wireless needs. Thank you!

Service was friendly and efficient. April was knowledgeable and even helped me to save some money on my plan. Thank you for a great experience.

Great service stayed late to finish up and very friendly.

Great service, Madison, April and Brilliana knew what we needed and fixed us up. They had great discounts and made our transition from our previous carrier so easy. Thank you so much!

Brilliant helped me out so much when I was there. She set me up and everything with my new iPhone 12 Pro Max. Loved the experience and glad to be apart of the Verizon family!

Went in because my phone wasn’t working and I was there not even 15 min with a new phone ordered and my current phone working better than it was. Very fast and clean very helpful and friendly!

Good people. A little understaffed, so wait times are long, but once I was being helped it didnt take long and the service was good

I am not sure what is going on with this store. There is 1 guy working, customers spread out waiting on him to answer questions/help, but he seemed more concerned to flirt with one woman while there are 3 other customers waiting for service. I wasnt sure I was interpreting the talk/tone of the 1 guy working, but yea, he was talking about how he recommends a trip the the mall, the stores he likes, ect. Nothing related to sales/service. Important to note, there is a difference between building rapport with customers and flirting... was 100% flirting and leaving the other customers to fend for themselves. After 15 minutes, 1 worker does quick rounds to tell others what needs to be done for their needs, and I will admit, he is very knowledgeable, but 0% customer service skills. I can only hope he isnt the main employee. Terrible representation for Verizon as a company and Id highly recommend someone talk to the guy working today about work ethic and actually doing his job. Insult to injury, but I cant believe this dude is employed in a customer service role.

Very helpful and answered all questions, help me to understand everything about my phone and plan!!

5☆ experience. April and Madison are nice and helpful. Thanks!

Brilliana was excellent. She was the only associate in the store and she tried to make sure everyone was attended too. The was an issue with the customers before us but when there was a moment she asked us questions. She did her best was was very pleasant and calm and never seemed bothered trying to juggle her work load. Perfect customer service!!!! Thank you Brilliana.

Straightened out mess created by Consumer Cellular. Go to the big boys when you need protection from liars and cheaters.

She was a great help answered all our questions and helped me with a new iPhone I recommend her to everyone

April was super helpful and patient.

Rolondo was very helpful but overall this place needs to always have atleast 2 employees working. It made for a very long wait time just to do something that should be extremely quick. Place could also a better cleaning service in general.

Great Customer Service. I would recommend anyone that would be in a market for a phone over there.

Excellent customer service at this location today. Even with several customers present, I did not feel rushed and was given 100% of the reps focus.

This Verizon store was outstanding with great customer service. Brilliana was very professional and helpful with all of our needs ranging from updating plans to purchasing new phones.

My phone broke on Sunday; life as we know it was over until I walked into this Verizon store on Saratoga. They were sympathetic to my plight and understood my sense of urgency. Now & these days everything is handled over the phone or via computer, not this store. This store did not redirect me, they went above & beyond, they saved me. I highly recommend this location for your cell phone needs ask for Jon.

Customer service was amazing absolutely amazing☺️🙏🏼I got the help I needed in very nice and friendly manner, without any troubles .

I called ahead of time and asked if I could pick up a sim card for new activation, instead of going to S.Padre location, the guy said, yes no problem. Turns out he not only could not activate my phone, but wasted my time, and glitched to whole process by adding another SIM card to the account. Thanks man! And..NO APOLIGIES from him. He blamed ME for ordering online. Verizon customer service is ridiculous. No masks or Fs given by any of the employees. Account cancelled before activation.

🤥 Ill give it 5 stars for the Customer service.. but Its cell phone service.! whats to like about it ?. They already have you bent over the barrel the minute you walk in. Knowing of course you need the necessity of the internet and you want the convenience of staying in touch annnd you would enjoy having the latest technology but you can definitely do without the contracts and all the hidden costs, surcharges and the ridiculous taxes when it comes time to pay up.

Service was great as usual. I did have to wait a bit since there was a line when I got to the store, but the staff was very attentive and quick to acknowledge people as they walked in the door. Once it was my turn, I was in and out very quickly for my pickup order.

Horrible experience! We were not greeted when we walked in. Multiple phone displays torn off the display case or no phones at all. Store has no music playing and is dirty. Employee “John or Josh” I forgot his name, but if you visit he is the one that looks like he doesn’t want to be there. He came up to us after 10 min of standing at his desk looking miserable. No smile just told us his name and to follow him. Once we reached the desk I let him know we were looking to switch carriers to take advantage of the current promotion they were offering at the time. I asked how the Verizon Network stands out from its competitors. He stated with his mask hanging from his ear not covering his face, “Because if you want to be the best you have to have the best network”. That was it, no facts or statistics! I almost walked out there and then, but decided to ask what are your data plans and prices along with any fees. I also asked if the phone was free with the promotion going on. He told me “nothing is free and you will get a prepaid card 4-6 weeks later to put towards the phone. He then stated “I learned that when I got married.” and chuckled. That was it for me and I told him thank you and I wouldn’t be switching over today. His response was, “yeah if your looking to save money Verizon wasn’t the carrier for us.” I don’t ever leave reviews, but WOW. This visit showed me a display of poor location leadership and accountability. This employee is obviously not trained or disciplined enough to be alone with a customer!

Friendly and knowledgeable help.

April was very nice and professional. Told her I had call the Corp store here in town at SPID and EVERHART, no one answer and was directed to the automated system. So I call the Saratoga office, April answered right away, told me there was no appointment needed and I could come in right away and ask for her. Got my new phone and she set it all up within an hour. She is the BEST😊👍

Quick and easy service. Brilliana was great to work with!

Had such a great experience. I would highly recommend Jon. He answered all my questions and didnt proceed with anything until I fully understood what I was getting. Helped me set up my new phone as well.

April was so helpful and saved me some money too! Highly recommend this store!

Very sweet and knowledgable about the best offers.

This location was very helpful.

It was a smooth and fast experience upgrading and setting up my new iPhone 12

Verizon had the iPhone 12 in stock. That totally made my day because I’m so bad at pre-ordering. They also answer their phone!! Cecilia and the other associate were so helpful. Overall a great experience at my local Verizon.

Efficient, knowledgable and personable.Appreciated all of the above in customer service as I was traveling so it was a big help.

He explained the phone to me and helped me transfer all the info from my phone to the new phone he was excellent

What a great experience today! Cecilia and Brilliana had me in and out in no time. Attention to detail, COVID compliant, competent, they check all the boxes!! Go see them today; don’t waste your time anywhere else.

My father went in today, and although we have been with Verizon for years this was his first time dealing with them with out me. Needless to say, he wanted to upgrade and when all was done all he could do was call me and rave about the service. The young lady, Brilliana, sorry it I spelt it wrong, was extremely helpful to him. She made sure that my father understood how to work everything and insured that he had what he needed. So huge thanks for taking care off him!!!!!!!

Love this store ! Very nice ppl actually very NICE LADIES ! Thank You so much ! However this guy Johnathan that works there no mas NO ! VERY RUDE, seems like he dont want to be there at all ! Never says hi no smile and always getting into peoples conversations while theyre talking amongst themselves how rude is that ! I told my husband n he was so mad ! So this last time I went i saw 2 ladies there, well come to find out he was OFF THIS DAY lol so I told my husband not to meet me there after all lol 😅 was very happy :)

Johnathan was SUPER nice and Very helpful! Best experience I’ve EVER had at any cell phone store!

CiCi was very helpful with this transitions from At &T she made this a pleasant experience.

John was extremely informative and helpful with my issue and replacing my phone.He also made sure I was able to retrieve my data and that I was able to blacklist my phone that was stolen.

Brilliana was amazing!

Walked into the store and no one acknowledged my wife and I walking in. One person was working so we walked around for about 10 minutes and still no acknowledgment. Sales person never got off his chair. Store is the dirtiest Verizon Store I been to with no customer service at all. 2nd time I go and I had to write a review on how bad it was. I hope it get better.

Bri and CiCi were great! I came in last minute, they accommodated what I needed immediately (new phone). I had to keep them there a little late, and they sincerely seemed happy to stay over and help make sure that I had everything that I needed before I left, and made sure I was happy with my plan before I went home. I’ve been a Verizon customer since they merged with Alltell and service reps like Bri and CiCi will keep me around. Happy Holidays!

Cecilia Garcia was helpful and answered all my questions with professionalism this store will be the store I come to all the time

Madison was Very friendly and helpful

April was a great associate that was very informative with the products that Verizon carries.

Really nice and helpful stayed patient while experiencing problems.

April was awesome! Super helpful

Brialliana was amazing she helped me in a timely manner, very professional . Best experience I have had in a verizon store . Happy with my new phone and accessories !

Awesome Customer Service! Glad to have came to the right place!

I switched from Sprint to Verizon! Jon went out of his way to help me with the switch and went above and beyond to get it all done! I couldn’t be happier so far with the outcome! Thank you! Thank you!

Representative will do anything to make a sell and not have to do any actual work. Went for a new phone....we dont do that anymore. Renewed contract but representative lied about the program. Contacted Verizon and they made the excuse that COVID has been difficult on everyone which has nothing to do with misrepresenting your services. Whatta crock

Had a good experience at this store. Will return for future service.

First time I am going to be in Verizon . It was the last day of the week and last moment of the day when I changed my number to Verizon. There was an issue with my sim card, It was very tough moments for me but one of the handsome guy in the store is very HELPFUL :) he took care everything and fixed my problem. Thank you

Friendly and helpful but watch out for the mandatory $40.00 fee charged to set up your phone. Went in to buy an iPhone but happily left empty handed rather than paying $40.00 for someone to click English, and a few other buttons required to complete the iPhone set up process.

Had a very complicated issue with my billing and a new phone. Jonathon figured it out and saved me $40 a month on top of it!!

Rolando was incredibly knowledgeable and helpful in our process of switching from ATT to Verizon. Not only was it such a pleasure to converse with him, but he helped my husband and I both get the newest iPhones AND pay less per month for services. I would not have been able to do that without his guidance on the best way of navigating that. Thank you!!

Cecilia was quick and courteous!

Melanie was so competent and helpful. Really appreciate all she did to make it simple.

When going to Verizon, go to Rolando. He has helped me through a very tricky situation in regards to my locked phonestep by step he was there to help with the difficult process of unlocking my phone and handled it all with ease.Such a great experience

The 2 girls working here have the worst customer service Ive ever witnessed. Yall need to take that gold nps flag down because its 3 years old and no longer holds true. Had them help 3 customers that came in after me to FINALLY tell me oh our computers are down, I cant pull up your order but can help everyone else check out just fine. Trash service. For 2 phones Ive already paid for. Absolutely ridiculous.

This Verizon store is THE BEST. I switched over from another carrier after 15 years (moment of silence), and the ladies in the store were super helpful with the transition.They were knowledgeable, patient, and everything ran smooth. They provided life advice, funny anecdotes, and one even gave me info on nutrition. Plus the manager’s hair is bomb. Five stars PLUS for this store !

I had to make an emergency stop on the way back to Houston and was very pleased. Paula was very clear and helpful. Most employees just help with the problem but she went out of her way to assist me. Even asked how my day was, which is awesome. She fixed my problem and I was on my way. I felt as if I had visited a close friend. Surprised a location in a small town was very satisfying. Thanks Paula.

Great service and super friendly staff.

I had the most pleasant experience at Verizon on Saratoga!! Friendly knowledgeable staff quick service! No hassle! I recommend anyone whos thinking about switching service providers to go by and ask for Bobbie first. If shes not available the entire staff is well trained and friendly to help.

Very knowledgeable, friendly, helpful.

Bri was excellent

Very nice

Very friendly, and helpful

Omg!!!! Cecilia went above and beyond in activating our new lines.

This is the ONLY Verizon store Ill step foot in. Their reps are patient and truly care about their customers. Thank you for my HUM I LOVE it!!! It gives me a peace of mind when I travel :-) and thank you for your amazing service! Switching to Verizon was the best decision ever!!!!

Ixy, David, Bobbi, Norman and Kaitlyn were amazing! They helped me switch over - and went over and beyond! 😍😍😍. Im impressed with their problem solving, positive attitudes. Truly a rarity. Professional, positive and pretty fabulous!

Friendly, accommodating staff

Nice

I had the greatest experience at the Verizon store on Saratoga Blvd on 7/15/17. We had fast and excellent service from this wonderful young lady named Ixarelis R. This is one of the greatest stores I have ever been too. I was there about a month ago and also had great service from a young lady named Kaitlyn. This is the go to store in my book.

Good quick service. The staff was very helpful and friendly.

Kaylee there is super helpful! Love going there if I have any trouble

I really appreciate their expertise, patience & the courteous manner in which they handle my need when I visit their store. This is the only Verizon store in town that I will visit & to whom I will take my business.A week later when my new phone had a glitch, Kevin was more than helpful, patient, courteous, professional. This is the only Verizon store I will use.

Came here while on vacation. David helped me do some changes to my plan. He did it all instead of telling me to go on line. Was invited back the next day for hamburgers. This is the place for good service 😀

Great customer service!

Love this location!employees are very helpful and everything runs smooth i am always in and out in a timely manner. Keep up the great work Saratoga location👍

Great service! These people will do anything for there customers! I have never felt so appreciated from a cellular store. Thanks for everything guys!

They charged me to activate my service with my sprint phone swearing they could get it unlocked. She lied! After 3 days I went to the main version store & had to buy a new phone because the sprint phone could not be unlocked. I was told by them to get a refund from the other store & 2 times she refused to refund me! Dont go here! Go to the main office on S.P.I.D. & Everheart!

I had nice experience. I got what. I was looking for and I got it. Thank very much for your. HELD. YOU have. Done a lot. For. Me. So. Can help. Help. Others. With maltal challenge and find work for them. An get them train. Love you guys. Roy. Hinojosa

Very happy with my new phone and the great service that Ixy ( the manager) provided. She is very knowledgeable and answered all my questions without hesitation.

My go to Verizon store when I have problems with my phone or need to upgrade. Bobbie was my sales representative she was so amazing she answered all my questions and helped me set up my new phone! I Highly recommend this store!!!

Amazing customer service

I broke my charger port to my iPhone charger, went to the Verizon store to see if I can get it fixed. Ended up walking out the store with a brand new phone with a case thanks to ixy. She was very patient and knowledgeable answered every question I had to ask.

A little dirty, but good customer service.

Best customer service

Super helpful, got my fiancé set up with a new plan, new phone and he got to keep his old number. Great customer service!

I drive all the way to Saratoga bc the Reps really care about their customers. I love Verizon! Excellent service! Thanks!

Very friendly, professional and helpful staff, I highly recommend this location over any other. Staff went above and beyond for us when we were needing new service.