I have brought my company vehicles here and the owner and team are top notch! Very friendly and knowledgeable. I brought my latest truck to them and said this is what I am trying to accomplish and the owner said he knew exactly what was needed and I left the truck, they sent an estimate later that day and had all the work done in 3 days. It was impressive and the truck turned out perfect. I highly recommend them!!
I’ve taken my GX470 in twice now to Saddleback. First was to have the secondary air inj system diagnosed (ended up having to replace the system) and the second time was to fix the AC (blew hot air, they had to take off the entire dash and replace the exchange core).Adam runs a reliable shop. Professional and his mechanic (Victor) was very communicative, called me frequently to give status updates or notify of any unexpected diagnostics. The place always seems busy so don’t expect to drop your car off and get it back the next day. The time they spend on your car is thorough, though.
First of all, Adam was on top of things as he managed the repair of my engine and suspension. My dad’s car engine wiring had all been eaten by rats and it was a total disaster! Of course, Allstate Insurance made it a struggle and prolonged the repair process but Adam always got straight to the point and explained both the insurance process and exactly what needed to be repaired.At the end, my dad’s car engine literally looked brand new. Saddleback had to remove the whole engine but man, it looked and drove like a brand new car when the repair was completed.I’ll definitely be taking my cars back to Saddleback as they did an honest and believable job.
Saddleback Automotive is wonderful. The owner is very friendly, polite, professional, and knowledgeable. The young lady who works the front desk is also very nice. The work done is impeccable!
Quality service. I text Adam when I have issues and he’s extremely responsive. He’s also honest and the pricing is fair. I went to another shop before Saddleback and they told me there’s all these things wrong with my car and gave me a crazy expensive estimate. I ended up shopping around and came across Saddleback Auto and they inspected my car and did find some issues with leaks and my engine but not what the other place was telling me. Saddleback is responsive, honest and fair. Definitely HIGHLY recommend and I’m so grateful to have found them!!!!
The service can’t be beat. They come to my job and pick up my car and when the job is completed they bring my car back to me. Always honest and not out to get you. They are the best.
I’ve been taking my cars here since the mid 90’s and Adam and his staff are top notch. He keeps well informed as they work on my car, providing options when available which I like.
Adam and the Saddleback Automotive Service Center team are trustworthy, hardworking, and most importantly they deliver. My cars are serviced every 3 months due to the volume of driving my family does and I have peace of mind on the road because of his team and their top notch work. I have been a long-time customer and recommend all of my friends and family to this shop. If you are looking for a shop definitely give Adam and his team a chance as Im sure you will end up working with them!
These guys are really responsive, and we have always rcvd reliable work from them without issues. We use them for our basic SUV, as well as our vintage car. Highly recommend!
Adam runs a great operation over at saddleback. Will never go anywhere else for my car needs
I highly recommend Saddleback Automotive Service Center! I called this place after a google search! Spoke to Adam the owner, this guy knows what hes talking about confident but not arrogant., very professional and nice guy. We discussed what I needed and what I wanted to get done without spending a lot of money. He knew exactly what I wanted and what needed to be done.t. He saved me an incredible amount of money and was a tremendous help. A place with professionalism and integrity that wont rip you off like many other auto service centers. Thank you Adam. I will be seeing you the next time I have any issues. 5 Stars for these guys!!
Smelled gas when operating our MR2 and it was time for an oil change. Made an appointment and waited for a call to discuss what was needed. Seals around fuel injectors were leaking and needed to be replaced. The vehicle is 35 years old, so I suggested perhaps the fuel injectors should be replaced as well. Adam explained the process and the potential costs. Adam gave me a rough estimate and I authorized a max budget to get all of the work done. If the budget was going to be exceeded, Adam said he would call and discuss any new issues. The work was done on time and under budget. As cars become more complex, we consumers are at greater disadvantages when discussing potential services and repairs. I trust Saddleback Automotive to do the work requested and not to try and upsell or push unnecessary services.
Saddleback has been my go to shop for well over 10 years. Adam and his awesome staff make you feel right at home and update throughout every repair or project. Thank you Saddleback Automotive Service Ceneter for keeping all my families cars maintained and safe!
They were flexible regarding scheduling and did an excellent job.
Great place!!Very professional and friendly.
Adam has been more like a friend and brother with us. His sincere hospitality keeps us returning!The service men
Adam and his team have taken care of our 3 vehicles for years.We feel they are honest and do good work. They have gone above and beyond to provide excellent service for us many times.
We have been using services more than 10 years.We feel so comfortable with the services.Professional, timely schedule, courtesy, and cleanenvironment. Thank to Adams
I actually had work done here many years ago and am happy to have found them again. Its refreshing to deal with friendly and professional people. The workmanship is outstanding and I highly recommend Saddleback Automotive Service Center to anyone who needs a reliable and honest mechanic. Yay.
Very professional service. Communication was great. I would definitely recommend!
Great service in my FJ. These guys always keep my truck running great and dont break my bank doing it. Thanks guys!
I bring all my vehicles to Saddleback Automotive. I would recommend this repair shop to anyone. Adam is professional and informative.
Having lived most of my life bicoastal- there is no one else on the west coast I would blindly trust to preform reliably quality work with honest prices & full transparency but Saddleback Automotive.The peace of mind that comes with finding a trustworthy auto mechanic is irrefutably invaluable.Slightly accident prone, Adam and the gentlemen at saddleback have revived a number of my vehicles & kept my beloved truck in best shape of her high mileage life. Excellent communication at every step of process, efficient scheduling and outstanding turn around time. So much gratitude for this shop !
They were very knowledgeable about modified Jeeps. They did a good job of diagnosing several related problems and proposed a series of projects to resolve all of them. Very much appreciated their flexibility.
Adam and staff were exceptional. Their expertise saved me a tremendous amount of time and money. I highly recommend!
My experience there is ALWAYS amazing! Everyone is super nice and professional!!! Will continue to come here for as long as Im driving:)
The work, the customer service, and especially the price were all better than I expected.
I worked with Adam last month to finally fix my check engine light. Great place to go if you hate taking your car to the dealership and they give you a list of repairs that add up to at least $3,000 every time no matter what. Adam gave me a realistic assessment of what I needed fixed without using the fear that mechanics can so easily use when you know nothing about whats under the hood. I also found it much more convenient working with a smaller shop, quick in quick out. Ill be recommending to family and friends.
This is an awesome auto shop all around I got to experience it from both a customer and employee stand point. Adam was an awesome boss who pays very well and treats you with complete respect and equality the same way he treats everyone of his customers these guys are definitely in the pursuit of perfection and they really run a tight ship to make sure every technician is at the peek of their performance everyday to meet the needs of their customers I would trust them with my vehicle any day of the week.
For years i have been taking my wifes car and mine to Mac for SMOG and any repairs needed. They have always been quick, efficient and agreeably trustworthy. NO Surprises when i am ready to pick up and pay for their Service which is much appreciated in todays Auto Repair Business. Thanks Mac for your honesty.
I was referred by a friend to Saddleback Automotive who said that they could fix any problem on any car or truck and they were right! While I do not know much about auto repair, I do know that finding an honest, reliable and thorough auto service center is no easy feat. I am lucky to have found them and I appreciate Adams patience to explain every aspect of what needed to be done. The best part - they are also rockstars on classics, like my Bronco. I cannot say enough nice things about my experience and wanted to pass it along for others to be able to say the same thing once they go there!
They did an excellent job.
Really cool guys. Friendly, experienced, and it’s easy to tell that they really look out for you and your vehicle. Much better alternative than taking your car to the dealership for repairs! Reliable, trustworthy mechanics. Strongly recommended.
Update ####I would NOT, REPEAT N O T recommend this shop to an enemy. They took advantage of my trust and took me for over $1800, convinced me that my car had a mystery ailment that needed additional time and $800 to begin trying to diagnose what was wrong. This led me to give away the car instead of throwing good money after bad. I gave the car to a family member with all the warnings that it was likely unfix-able and headed to a scrapyard. Guess what? That family member was able to replace the head gasket, clean the throttle body and replace the plugs and wires and low and behold it was running smooth as silk and better than before. Now, bear in mind that all of those things and more, were on the invoice of services rendered and what I had paid for. So take that for what its worth, that either they didnt do the work that they claimed, OR they did and are grossly inept. They may have changed ownership or management, because Mac, the gentleman spoke of in my earlier review was not there any of the times that I visited with the whole ordeal. Keep reading if you want to see how far they have fallen. ####I had a great experience with Saddleback smog & repair. I needed to have my car smogged but had problems with mysterious error codes triggering my check engine light and keeping me from passing. After spending months trying to rectify the problem myself to no avail, I took my car to Mac at Saddleback and he took care of me. He and his team were able to quickly diagnose the root of the problem and explained what I needed repaired to get me smogged. Mac was direct and respectful and earned my trust. Thankfully his team does more than just smog, I will be bringing my cars to them to service going forward. Like a good doctor, dentist or contractor, when you find a good one you trust, you stick with them and have total confidence recommending them.
Adam and his crew are honest, friendly and efficient. We are very thankful for them.
I was surprised by the service and the way Adam treated me. My BMW went through mysteries oil leak after oil change and Adam took care of all the expenses and provided me fix for free. I am overwhelmed by their services and surely will recommend to all my friend.
Adam is great to work with and always gives it to me straight. My family has 3 cars which are 15 years or older and they all have many more years of life because of the great service at Saddleback Automotive.
I got a flat tire while driving on the freeway, got my car towed to this auto shop and they: replaced two tires, rotated them, and changed my oil; all in the same afternoon! These guys were straight forward, respectful, and knew what they were doing. I found my Orange County mechanic.
I had a fantastic experience here. These guys are super honest and helped me with a stressful situation after I ran over something with my BMW and got a flat tire. They were efficient getting my car inspected and back on the road. Thanks!
Ive known Mac awhile now.Though your fortunate to catch him at the shop these days.Adam,whom oversees all operations.Is more than competent in handling your auto repair needs.Both these gentleman will make sure.,your experience there is professional and handled with class.Mac and Adam Are The Best !!!! In any auto repair scenario including tires and rims.
Absolutely love this shop!! Amazing service and very experienced technicians. This is my go to shop for anything car related!!!
We take the work trucks here for their service. Jesse provided me with some good customer.
Always very helpful and aggressively priced! Never a bad experience
Decent prices good people
I have been going here for several years, bringing different cars for service/repair, and have always been satisfied and more. I noticed the one negative review (no narrative that I could find) and thought I should set the record straight, so to speak. These guys are great. They do good work, the prices are reasonable and they stand behind everything they do. Mac (the owner) is the best and Adam (the manager) is cut from the same cloth. They will treat you right, every time. Theyve worked on everything from my 1996 Dodge Ram 1500, 2001 Lexus IS300, 2005 Jaguar HK8, and 2004 Chevy SSR. They do all of my smog work and anything else I need that is not covered under a MFG warrantee. As soon as the car is out of warrantee, it goes to Mac for all of its service. Theyre great at what they do, and I highly recommend this shop.
Friendly and professional staff.
Honest and helpful.