I went to upgrade my phone and was greeted and helped a little by a man with glasses and who was bald - he was nice and helpful. Throughout the rest of my time here I was helped by an associate named Ryan. He was pretty unfriendly and I didn’t feel welcomed, nor did I feel like he wanted to help me. I get everyone has bad days or may not like their job, but I came in knowing what I wanted and was never once rude to him. Everyone else seemed nice, but if I ever need to come back to a T-Mobile it won’t be this location unfortunately.

Despite the reviews as of June 5, 2020 I had the best experience at this location. The team working was polite, and encouraging to one another, respectful of our device, greeting people coming in while waiting on us. We weren’t rushed off in a hurry as the store became busier. ⭐️⭐️⭐️⭐️⭐️

It took a bit of time but we got everything we wanted done.

VONNY was wonderful with getting me what I needed also great plans and great customer service thank you

Good customer service and support.

Horrible customer service. Ryan was probably the least friendly sales person I ever met, will never go back.

Bald guy with glasses & tats made me very uncomfortable. Talk about nosey & pushy !!! Loved this place as radio shack & boost now but do much.

Excellent, efficient service! Nicest staff!

Horrible experience, the manager I believe (bald headed guy with glasses) came up to me and my family and asked me what Im doing there and who else is with me. He must have suspected me of shop lifting based on the way he spoke to me. Ive been with T-Mobile or Metro PCS for 20 years now, so that was disappointing. The store was nice, but we left right away because this guy definitely didnt want us in his store. Definitely makes me want to switch to another phone company.David Tenney

Rep was very helpful had good knowledge about phones

The over-phone customer service is the worst sh!t ever. Two stars because the agents at the store are at least helpful. I will rather pay a flight to the store and back for immediate assistance than to be on the phone.

Very prompt and courteous customer service. Dan the manager and his staff took care of me very well including Stephanie. I had two lines to upgrade and everything went smooth. One of my phones was a bit of pain and they got it fixed and was good. Highly recommend this location as they do listen to your needs and take care of you.

Wow this was really great experience. Everyone was so friendly, no stress changing over. Very knowledgeable about there phones and plans.

Zach was incredibly helpful when I came in with am issue on my account. Best service I have ever received from a Sprint Store. Normally, I go to Target to take care of my phone needs, but this situation warranted Sprint Store service. I will definitely go back to this store! Thanks, Zach!

Worked with Matt. And he has amazing Customer service. He and dan were very helpful and so friendly. By the end of the Visit I wanted to work there just knowing what a great staff they have! For sure recommend this place even if you haven’t seen all of the lord of the rings movies! So happy I chose to shop at this location!

The store Manager MJ wasted 4 hours of my day trying to switch my phone from Boost. He also lied to me saying I can expect my $200 Master Card in the mail. (which was a lie)MJ told me I can expect a flat rate with my subscription & the prices have fluctuated since. He would lie to me saying my card was on the way but after speaking with Sprint promotions, they said he shouldve gave me a code!!Mj is a LIAR that will say anything to get customers to sign up. I will never step foot in this store again!!

Got a sweet deal on a new galaxy 8. The guys there were super clear and helpful. I would highly recommend this sprint store.

Do not get scammed! I went here due to a wireless match program where the manager MJ told me if I switch from ATT to Sprint I’d go from my $250 bill to $190. He said the first bill won’t accurately note this amount right away. Now every month I’m busy calling Sprint, which charges me $245, to get it adjusted every month to the $190 price I was promised. Not only did MJ fail to give me the price he promised, he did not enter the refund documentation to pay my ATT final bill so I had to do this also. Incompetence or just swindling?! Either way, a huge disappointment and countless hours waste of time!! His staff seemed nice but it’s sad that they have a manager that doesn’t fulfill prices as promised. Do not be deceived! Marissa

I was here and they work like old cow. I waited more the 1 hour but nobody helped us. There is no any table for setting of the Costumers. I dont know they have any rules or not... I hate how this center serve fir people. I give them 0 star!

Great very helpful young man.

This specific sprint store is absolute trash. Every time I go here the salesmen just beat around the Bush and then are real blunt when trying to close a sale. Like answer my question dont just ask if I want to take it home.

Zach was awesome. He let us play with the phone to make the best decision possible. He explained the benefits of each phone.

Very happy with my Pixel 4 XL!

Its nice walking into a store and feeling like the people that are behind the counter are actually trying to help. Every time we go to this store I have great experience.

Horrible.... Go to a different Sprint store, period. Lazy, slow, and zero product knowledge.

I went in there just after they reopened after Radioshack closed and met both Matt & Dan - both were great! Was in and out quickly with a great deal!

Excellent service and knowledgeable employees made my trip for a new phone a great experience.

Speed of service was great. Customer service was sub par. Recommend Maple Grove store for better service.

Please never come here, otherwise youll wait entire of your life and never see your turn. They serves as turtles.

Recently bought an LG V40 from Derek at this location. Customer service was good. But when I bought my phone, I also bought insurance, which was $15. I was told Ill get a free set of LG tone bluetooth headset that comes as a deal. Finally recieved my first bill for the phone, and guess what? I got charged for $12 extra and $15 for insurance, supposedly the $12 is for the partial month? Then why did I get charge $15 too? For full month? Tf? Then this is where it gets better, Im getting charge for an monthly installment fee for the LG tone bluetooth headset. So all of this was never disclosed at the time of my purchase. Went to return the headset but manager was not there to speak with. Was told theyll give me a call but have not heard back. Will be returning soon to this location to speak to the manager. So is this how sprint employees try to get their commissions? By not disclosing everything? Pretty much lied in front my face to get the sells. Now Im getting charged for fees I dont know about. This isnt the first time something like this happened to me from Sprint. A while back i was told i would get a free samsung tablet 3, but once the bills came rolling in, nope, was getting charged for that too. Guess Im the fool for falling for Sprint customers service over again. Be careful when they say youll get something free with the purchase of a new phone. Nothings free. See you soon Derek .

Always excellent service, quick and painless explanations, and always worth a smile.

Kool spot to get a phone

Visit just looking at new phones and plan options.

Very friendly and helpful, good atmosphere.

Amazing Customer service!

Great service - Zach was wonderful!!

Dan is a rockstar. Helpful and kind.

Awfulest ever service in the world, worsen then it is in any place..

This is the worst sprint store ever. I regret going there. The workers sucks and helpless. #WorstCustomerServiceEver

Ripping me off, wasted too much time and money with sprint!

BAD BUSINESS I TRADED MY S9 IN NEVER RECEIVED THE VISA CARD FOR MY PHONE JUST BEEN UP IN DOWN TO THE STORE WITH ALL DIFFERENT LIES

Stephanie was awesome!!!

Ok

Awesome staff

I love because they give good service and I have been with them for a long time and I hope they always have good attention